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FIX: Refatorar lógica de verificação de escopo em handleTicket para usar array de palavras-chave

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This commit is contained in:
Rafael Alves Lopes 2025-12-16 11:50:50 -03:00
parent 809acae4b6
commit 2d1c8647da
1 changed files with 10 additions and 1 deletions
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11
src/services/ticketService.js
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@ -17,7 +17,16 @@ const e = require('express');
const handleTicket = async (glpiTicketId, ticketTitle) => {
try {
if (!tolow(ticketTitle).includes("mundiale") || !tolow(ticketTitle).includes("implantacao") || !tolow(ticketTitle).includes("sac") || !tolow(ticketTitle).includes('cancelamento') || !tolow(ticketTitle).includes('troca de titularidade')) {
const keywords = [
"mundiale", "implantacao", "implantação", "sac",
"cancelamento", "troca de titularidade"
];
const lowerCaseTitle = ticketTitle.toLowerCase();
const isInScope = keywords.some(keyword => lowerCaseTitle.includes(keyword));
if (!isInScope) {
logInfo(`Ticket ID ${glpiTicketId} esta fora do escopo do fluxo. Ignorando fechamento.`);
return null;
}