diff --git a/src/services/ticketService.js b/src/services/ticketService.js
index c2547ce..3d5fef4 100644
--- a/src/services/ticketService.js
+++ b/src/services/ticketService.js
@@ -17,7 +17,16 @@ const e = require('express');
 
 const handleTicket = async (glpiTicketId, ticketTitle) => {
   try {
-    if (!tolow(ticketTitle).includes("mundiale") || !tolow(ticketTitle).includes("implantacao") || !tolow(ticketTitle).includes("sac") || !tolow(ticketTitle).includes('cancelamento') || !tolow(ticketTitle).includes('troca de titularidade')) {
+    const keywords = [
+      "mundiale", "implantacao", "implantação", "sac", 
+      "cancelamento", "troca de titularidade"
+    ];
+    
+    const lowerCaseTitle = ticketTitle.toLowerCase();
+
+    const isInScope = keywords.some(keyword => lowerCaseTitle.includes(keyword));
+
+    if (!isInScope) {
       logInfo(`Ticket ID ${glpiTicketId} esta fora do escopo do fluxo. Ignorando fechamento.`);
       return null;
     }