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Rotina de sincronismo de chamados entre ServiceNow e GLPI
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Rafael Lopes 07230dd1e4 FEAT: Entidades mapeadas a partir do CSV localizado na pasta tecnica 
- Tabelas criadas para mapear entidades e sincronizar atualizações
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- Atualização dos modelos para melhor sincronia com banco de dados
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README.md Initial commit - SNGLPI 2025-08-30 22:04:35 +00:00

README.md

servicenow-glpi-sync/README.md

ServiceNow and GLPI Sync

This project is designed to facilitate the integration between ServiceNow and GLPI, allowing for the synchronization of tickets between the two platforms. It utilizes Node.js and follows the MVC architecture pattern.

Table of Contents

Prerequisites

  • Node.js (version 14 or higher)
  • npm (Node Package Manager)
  • PostgreSQL or MySQL database
  • Access to ServiceNow and GLPI APIs

Installation

  1. Clone the repository:

    git clone https://github.com/yourusername/servicenow-glpi-sync.git
cd servicenow-glpi-sync

  2. Install the dependencies:

    npm install

  3. Copy the .env.example file to .env and fill in the required environment variables:

    cp .env.example .env

Configuration

  • Update the .env file with your ServiceNow and GLPI API credentials, database connection details, and any other necessary configurations.

Running the Application

To start the application, run:

node server.js

The application will listen on the port specified in the .env file.

Endpoints

  • POST /tickets/sync - Synchronize tickets from ServiceNow to GLPI.
  • GET /tickets/:id - Retrieve details of a specific ticket.
  • POST /tickets - Create a new ticket in GLPI based on ServiceNow data.
  • PUT /tickets/:id - Update an existing ticket in GLPI.

Logging

The application uses Winston for logging. Logs are stored in the logs directory:

  • app.log - Logs application events.
  • error.log - Logs errors that occur during execution.

Contributing

Contributions are welcome! Please open an issue or submit a pull request for any improvements or bug fixes.

License

This project is licensed under the MIT License. See the LICENSE file for details.