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RAW: Usuario alterado para Agente CAOA

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This commit is contained in:
Rafael Alves Lopes 2025-10-30 08:15:43 -03:00
parent ee168f5d5a
commit fb3f4eee75
1 changed files with 5 additions and 5 deletions
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10
src/models/ticketGlpiModel.js
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@ -187,7 +187,7 @@ class TicketGlpiModel {
date: ticketData.opened_at || new Date(),
date_mod: ticketData.updated_at || new Date(),
status: TicketGlpiModel.mapStatus(ticketData.state || '1'),
users_id_recipient: 917,
users_id_recipient: 1118,
requesttypes_id: 1,
content: formattedDescription,
urgency: 3,
@ -212,7 +212,7 @@ class TicketGlpiModel {
`INSERT INTO glpi_tickets_users
(tickets_id, users_id, type, use_notification, alternative_email)
VALUES (?, ?, 1, 1, '')`,
[ticketId, 917]
[ticketId, 1118]
);
await connection.execute(
@ -260,7 +260,7 @@ class TicketGlpiModel {
static async getFollowupsByItemId(itemId) {
const connection = await glpiPool.getConnection();
try {
const query = 'SELECT id, content, date, date_creation, date_mod FROM glpi_itilfollowups WHERE items_id = ? AND users_id != 971';
const query = 'SELECT id, content, date, date_creation, date_mod FROM glpi_itilfollowups WHERE items_id = ? AND users_id != 1118';
const [rows] = await connection.execute(query, [itemId]);
return rows;
} catch (error) {
@ -273,7 +273,7 @@ class TicketGlpiModel {
const connection = await glpiPool.getConnection();
try {
const query = 'INSERT INTO glpi_itilfollowups(itemtype, items_id, date, users_id, content, date_creation, date_mod, timeline_position) VALUES(?, ?, NOW(), ?, ?, NOW(), NOW(), ?)';
const values = ['Ticket', items_id, 971, comment.content , 1];
const values = ['Ticket', items_id, 1118, comment.content , 1];
const [result] = await connection.execute(query, values);
return [{ id: result.insertId }];
@ -313,7 +313,7 @@ class TicketGlpiModel {
await connection.beginTransaction();
const solutionQuery = `INSERT INTO glpi_itilsolutions (itemtype, items_id, content, users_id_editor, date_creation, date_mod) VALUES ('Ticket', ?, ?, ?, NOW(), NOW())`;
await connection.execute(solutionQuery, [ticketId, solutionContent, 971]);
await connection.execute(solutionQuery, [ticketId, solutionContent, 1118]);
const updateTicketQuery = `UPDATE glpi_tickets SET status = 5, solvedate = NOW() WHERE id = ?`;
await connection.execute(updateTicketQuery, [ticketId]);