From ce294d42203e19c3d765ed175e6dc9044ad17136 Mon Sep 17 00:00:00 2001 From: Rafael Lopes Date: Wed, 4 Mar 2026 17:33:57 -0300 Subject: [PATCH] =?UTF-8?q?FIX:=20Mensagem=20de=20fechamento=20de=20chamad?= =?UTF-8?q?o=20atualizado=20para=20vers=C3=A3o=20menos=20agressiva?= MIME-Version: 1.0 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 8bit --- .env.example | 8 +++----- docs/casosdeuso.md | 2 +- src/controllers/processGlpiClosureController.js | 2 +- 3 files changed, 5 insertions(+), 7 deletions(-) diff --git a/.env.example b/.env.example index 9533fd2..313e573 100644 --- a/.env.example +++ b/.env.example @@ -29,6 +29,7 @@ SERVICENOW_ASSIGNMENT_GROUP= SERVICENOW_DEFAULT_USER_SYSID= SERVICENOW_DEFAULT_USER= SERVICENOW_RESOLVED_BY_SYSID= +SERVICENOW_IGNORE_DEFAULT_USER_JOURNAL=true SERVICENOW_IGNORE_USERS_JOURNAL=SOTHIS.CAOA,admin.caoa # Endpoints de tabela usados pela aplicacao @@ -36,7 +37,7 @@ SERVICENOW_TABLE_INCIDENT_URL= SERVICENOW_TABLE_REQUEST_URL= SERVICENOW_TABLE_JOURNAL_URL= SERVICENOW_SC_ITEM_OPTION_URL= -SERVICENOW_EXTERNAL_TICKET_FIELD=u_external_ticket +SERVICENOW_EXTERNAL_TICKET_FIELD=u_external_tickets # --- Configuracao do Banco de Dados do GLPI (MySQL) --- GLPI_DB_TYPE=mysql @@ -62,15 +63,12 @@ SNGLPI_DB_NAME=snglpi_sync SNGLPI_DB_USER= SNGLPI_DB_PASSWORD= -# --- Configuracao de Logs --- -LOG_LEVEL=debug -LOG_TO_CONSOLE=true - # --- Mapeamento de Localidades (Opcional) --- # Caminho absoluto para o arquivo .csv que mapeia localidades do SNOW para entidades do GLPI LOCATION_MAPPING_CSV_PATH=/path/to/your/location_mapping.csv # Logging LOG_LEVEL=debug +LOG_TO_CONSOLE=true LOG_RETENTION_DAYS=10 LOG_DIR=logs diff --git a/docs/casosdeuso.md b/docs/casosdeuso.md index 7c688eb..e5456db 100644 --- a/docs/casosdeuso.md +++ b/docs/casosdeuso.md @@ -1,4 +1,4 @@ -# Casos de Uso (Formato RPG) +# Casos de Uso ## Capitulo 1 - Abertura do chamado diff --git a/src/controllers/processGlpiClosureController.js b/src/controllers/processGlpiClosureController.js index 0564399..465990e 100644 --- a/src/controllers/processGlpiClosureController.js +++ b/src/controllers/processGlpiClosureController.js @@ -6,7 +6,7 @@ const { addCommentToServiceNow, addWorkNoteToServiceNow, updateStatusInServiceNo const { stripHTML } = require('../utils/commentSanitizer'); const { logInfo, logError } = require('../utils/logger'); -const DEFINITIVE_CLOSE_NOTICE = 'Chamado encerrado definitivamente. Reabertura deste chamado nao sera atendida. Caso necessario, abra um novo chamado.'; +const DEFINITIVE_CLOSE_NOTICE = 'Chamado encerrado definitivamente. Tempo para reabertura encerrado. Caso necessario, por favor abra um novo Ticket.'; const outOfScopeSolutionTypeId = Number(process.env.GLPI_OOS_SOLUTION_TYPE_ID || 27); const processGlpiClosureController = async () => {