diff --git a/.gitignore b/.gitignore index 7bb4f43..307e13c 100644 --- a/.gitignore +++ b/.gitignore @@ -3,3 +3,5 @@ logs/*.log config/*.json .DS_Store *.tmp +servicenow_requests.json +servicenow_tickets.json \ No newline at end of file diff --git a/servicenow_requests.json b/servicenow_requests.json deleted file mode 100644 index 50fd45b..0000000 --- a/servicenow_requests.json +++ /dev/null @@ -1,28248 +0,0 @@ -{ - "result": [ - { - "number": { - "display_value": "RITM0183191", - "value": "RITM0183191" - }, - "request": { - "display_value": "REQ0183162", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/c430abc61b070550f46fa687fa4bcb0c", - "value": "c430abc61b070550f46fa687fa4bcb0c" - }, - "opened_at": { - "display_value": "25/04/2022 17:18:47", - "value": "2022-04-25 20:18:47" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "0030abc61b070550f46fa687fa4bcb0d", - "value": "0030abc61b070550f46fa687fa4bcb0d" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Tiago Candido Da Silva*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/586ed0b81b43545029846538fa4bcb9b", - "value": "586ed0b81b43545029846538fa4bcb9b" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - LONDRINA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/37223ae91b6f1050e77eb9121b4bcb4e", - "value": "37223ae91b6f1050e77eb9121b4bcb4e" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0212476", - "value": "RITM0212476" - }, - "request": { - "display_value": "REQ0212445", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/c49838651bb41910598a2021f54bcb1c", - "value": "c49838651bb41910598a2021f54bcb1c" - }, - "opened_at": { - "display_value": "19/07/2022 15:39:20", - "value": "2022-07-19 18:39:20" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "009838651bb41910598a2021f54bcb1d", - "value": "009838651bb41910598a2021f54bcb1d" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Isabel Gomes Dos Santos Lima*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/71c5be2bdba505101547140314961922", - "value": "71c5be2bdba505101547140314961922" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0549358", - "value": "RITM0549358" - }, - "request": { - "display_value": "REQ0547878", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/c5241ff31b941e10c5e163923b4bcbe3", - "value": "c5241ff31b941e10c5e163923b4bcbe3" - }, - "opened_at": { - "display_value": "04/09/2024 14:58:36", - "value": "2024-09-04 17:58:36" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "01241ff31b941e10c5e163923b4bcbe4", - "value": "01241ff31b941e10c5e163923b4bcbe4" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Juliana Ferrari Dos Santos", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/a0ba46fb1be2d01029846538fa4bcbf1", - "value": "a0ba46fb1be2d01029846538fa4bcbf1" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - SAO BERNARDO", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/6322f6e91b6f1050e77eb9121b4bcbea", - "value": "6322f6e91b6f1050e77eb9121b4bcbea" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0072730", - "value": "RITM0072730" - }, - "request": { - "display_value": "REQ0072719", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/c7616cec1b60fc5029846538fa4bcb41", - "value": "c7616cec1b60fc5029846538fa4bcb41" - }, - "opened_at": { - "display_value": "01/06/2021 08:46:18", - "value": "2021-06-01 11:46:18" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "03616cec1b60fc5029846538fa4bcb42", - "value": "03616cec1b60fc5029846538fa4bcb42" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Andre Luiz Trinca*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/bb3897b81bc42810e77eb9121b4bcbdc", - "value": "bb3897b81bc42810e77eb9121b4bcbdc" - }, - "description": { - "display_value": "Solicito que as ligações do nosso numero 0800-771-7777 sejam direcionadas para o celular do Diego no horário de almoço (12:00 - 13:15).", - "value": "Solicito que as ligações do nosso numero 0800-771-7777 sejam direcionadas para o celular do Diego no horário de almoço (12:00 - 13:15)." - }, - "location": { - "display_value": "HYUNDAI - MATRIZ", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/a3223ae91b6f1050e77eb9121b4bcb12", - "value": "a3223ae91b6f1050e77eb9121b4bcb12" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0214636", - "value": "RITM0214636" - }, - "request": { - "display_value": "REQ0214605", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/c85aa8401bc19950f46fa687fa4bcb19", - "value": "c85aa8401bc19950f46fa687fa4bcb19" - }, - "opened_at": { - "display_value": "27/07/2022 09:01:53", - "value": "2022-07-27 12:01:53" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "045aa8401bc19950f46fa687fa4bcb1a", - "value": "045aa8401bc19950f46fa687fa4bcb1a" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Simone Cristina do Nascimento*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/437e746d1bf41910598a2021f54bcb16", - "value": "437e746d1bf41910598a2021f54bcb16" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0396895", - "value": "RITM0396895" - }, - "request": { - "display_value": "REQ0396256", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/c8641ab91ba17590598a2021f54bcb26", - "value": "c8641ab91ba17590598a2021f54bcb26" - }, - "opened_at": { - "display_value": "28/09/2023 16:08:20", - "value": "2023-09-28 19:08:20" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "04641ab91ba17590598a2021f54bcb27", - "value": "04641ab91ba17590598a2021f54bcb27" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Sabrina Leal Bonfim", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/a09ace7b1be2d01029846538fa4bcbbb", - "value": "a09ace7b1be2d01029846538fa4bcbbb" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HYUNDAI - IMARES", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/23223ae91b6f1050e77eb9121b4bcb0a", - "value": "23223ae91b6f1050e77eb9121b4bcb0a" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0182725", - "value": "RITM0182725" - }, - "request": { - "display_value": "REQ0182696", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/c907eb851b834d10f46fa687fa4bcb32", - "value": "c907eb851b834d10f46fa687fa4bcb32" - }, - "opened_at": { - "display_value": "22/04/2022 15:14:41", - "value": "2022-04-22 18:14:41" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "0507eb851b834d10f46fa687fa4bcb33", - "value": "0507eb851b834d10f46fa687fa4bcb33" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Telefonia GW*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/a3154be01b7f149029846538fa4bcbf0", - "value": "a3154be01b7f149029846538fa4bcbf0" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - SANTO ANDRÉ", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/3b223ae91b6f1050e77eb9121b4bcb68", - "value": "3b223ae91b6f1050e77eb9121b4bcb68" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0201465", - "value": "RITM0201465" - }, - "request": { - "display_value": "REQ0201435", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/c9a9b9221bc05550598a2021f54bcb1c", - "value": "c9a9b9221bc05550598a2021f54bcb1c" - }, - "opened_at": { - "display_value": "15/06/2022 16:10:30", - "value": "2022-06-15 19:10:30" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "05a9b9221bc05550598a2021f54bcb1d", - "value": "05a9b9221bc05550598a2021f54bcb1d" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Kethelin Cristiane Dos Santos Galdino*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/71289f781bc42810e77eb9121b4bcbfd", - "value": "71289f781bc42810e77eb9121b4bcbfd" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0332285", - "value": "RITM0332285" - }, - "request": { - "display_value": "REQ0332197", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/c9d111b91be2e150c5e163923b4bcb8c", - "value": "c9d111b91be2e150c5e163923b4bcb8c" - }, - "opened_at": { - "display_value": "02/05/2023 08:09:14", - "value": "2023-05-02 11:09:14" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "05d111b91be2e150c5e163923b4bcb8d", - "value": "05d111b91be2e150c5e163923b4bcb8d" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Simone Cristina Do Nascimento*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/751009251bb41910f46fa687fa4bcb93", - "value": "751009251bb41910f46fa687fa4bcb93" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0229090", - "value": "RITM0229090" - }, - "request": { - "display_value": "REQ0229059", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/c9ddeef0db3195901547140314961906", - "value": "c9ddeef0db3195901547140314961906" - }, - "opened_at": { - "display_value": "05/09/2022 09:19:00", - "value": "2022-09-05 12:19:00" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "05ddeef0db3195901547140314961907", - "value": "05ddeef0db3195901547140314961907" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Camila Aparecida Pincela", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/c96a8ef71be2d01029846538fa4bcb93", - "value": "c96a8ef71be2d01029846538fa4bcb93" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - JUNDIAI", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/bb223ae91b6f1050e77eb9121b4bcb4c", - "value": "bb223ae91b6f1050e77eb9121b4bcb4c" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0363169", - "value": "RITM0363169" - }, - "request": { - "display_value": "REQ0362811", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/ca2bbb2c1b88b1d0598a2021f54bcb9d", - "value": "ca2bbb2c1b88b1d0598a2021f54bcb9d" - }, - "opened_at": { - "display_value": "12/07/2023 12:50:48", - "value": "2023-07-12 15:50:48" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "062bbb2c1b88b1d0598a2021f54bcb9e", - "value": "062bbb2c1b88b1d0598a2021f54bcb9e" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Vanessa Aparecida Dos Santos Mota", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/a39a8abb1be2d01029846538fa4bcb82", - "value": "a39a8abb1be2d01029846538fa4bcb82" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - SAO JOSE DOS CAMPOS", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/eb22f6e91b6f1050e77eb9121b4bcbeb", - "value": "eb22f6e91b6f1050e77eb9121b4bcbeb" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0608041", - "value": "RITM0608041" - }, - "request": { - "display_value": "REQ0606446", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/ca64e8b03bc39290f6e903f136e45aca", - "value": "ca64e8b03bc39290f6e903f136e45aca" - }, - "opened_at": { - "display_value": "09/01/2025 11:21:42", - "value": "2025-01-09 14:21:42" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "0664e8b03bc39290f6e903f136e45acb", - "value": "0664e8b03bc39290f6e903f136e45acb" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Gustavo Figueiredo Alves", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/6762273c1bdeb910c5e163923b4bcb30", - "value": "6762273c1bdeb910c5e163923b4bcb30" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - FRANCO DA ROCHA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/6322f6e91b6f1050e77eb9121b4bcbc3", - "value": "6322f6e91b6f1050e77eb9121b4bcbc3" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0653036", - "value": "RITM0653036" - }, - "request": { - "display_value": "REQ0651376", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/ca74a7333b38a2502b4dd037f4e45ad2", - "value": "ca74a7333b38a2502b4dd037f4e45ad2" - }, - "opened_at": { - "display_value": "16/04/2025 08:52:30", - "value": "2025-04-16 11:52:30" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "0674a7333b38a2502b4dd037f4e45ad3", - "value": "0674a7333b38a2502b4dd037f4e45ad3" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Mayara Maria Da Silva", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/013128671b374e54c5e163923b4bcb28", - "value": "013128671b374e54c5e163923b4bcb28" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HYUNDAI - MATRIZ", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/a3223ae91b6f1050e77eb9121b4bcb12", - "value": "a3223ae91b6f1050e77eb9121b4bcb12" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0212128", - "value": "RITM0212128" - }, - "request": { - "display_value": "REQ0212097", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/cad90cd91bf45510598a2021f54bcb40", - "value": "cad90cd91bf45510598a2021f54bcb40" - }, - "opened_at": { - "display_value": "18/07/2022 17:36:44", - "value": "2022-07-18 20:36:44" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "06d90cd91bf45510598a2021f54bcb41", - "value": "06d90cd91bf45510598a2021f54bcb41" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Isabel Gomes Dos Santos Lima*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/71c5be2bdba505101547140314961922", - "value": "71c5be2bdba505101547140314961922" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0591030", - "value": "RITM0591030" - }, - "request": { - "display_value": "REQ0589459", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/cb5934a83b52d2d0f6e903f136e45a59", - "value": "cb5934a83b52d2d0f6e903f136e45a59" - }, - "opened_at": { - "display_value": "02/12/2024 11:27:41", - "value": "2024-12-02 14:27:41" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "075934a83b52d2d0f6e903f136e45a5a", - "value": "075934a83b52d2d0f6e903f136e45a5a" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Marcos Roberto Rodrigues Gomez*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/d79bd0853b3dd210f6e903f136e45aab", - "value": "d79bd0853b3dd210f6e903f136e45aab" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - RICARDO JAFET", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/6f22f6e91b6f1050e77eb9121b4bcbe6", - "value": "6f22f6e91b6f1050e77eb9121b4bcbe6" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0587956", - "value": "RITM0587956" - }, - "request": { - "display_value": "REQ0586396", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/cb97a6ee3b469e50f6e903f136e45ada", - "value": "cb97a6ee3b469e50f6e903f136e45ada" - }, - "opened_at": { - "display_value": "26/11/2024 14:21:31", - "value": "2024-11-26 17:21:31" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "0797a6ee3b469e50f6e903f136e45adb", - "value": "0797a6ee3b469e50f6e903f136e45adb" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Angela Rachel Sousa Da Silva", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/eeaa82fb1be2d01029846538fa4bcb75", - "value": "eeaa82fb1be2d01029846538fa4bcb75" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - NATAL", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/ff223ae91b6f1050e77eb9121b4bcb53", - "value": "ff223ae91b6f1050e77eb9121b4bcb53" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0018716", - "value": "RITM0018716" - }, - "request": { - "display_value": "REQ0018713", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/0f9e77351b70241029846538fa4bcbc9", - "value": "0f9e77351b70241029846538fa4bcbc9" - }, - "opened_at": { - "display_value": "01/12/2020 12:09:37", - "value": "2020-12-01 15:09:37" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "079e77351b70241029846538fa4bcbca", - "value": "079e77351b70241029846538fa4bcbca" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Marta De Carvalho Calixto*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/2a7a8e3b1be2d01029846538fa4bcb8a", - "value": "2a7a8e3b1be2d01029846538fa4bcb8a" - }, - "description": { - "display_value": "Aberto chamado junto a Sothis .\r\n\r\nChamado: 5973", - "value": "Aberto chamado junto a Sothis .\r\n\r\nChamado: 5973" - }, - "location": { - "display_value": "YELLOW - SALVADOR", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/fb223ae91b6f1050e77eb9121b4bcb67", - "value": "fb223ae91b6f1050e77eb9121b4bcb67" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0122857", - "value": "RITM0122857" - }, - "request": { - "display_value": "REQ0122837", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/cc1379e6db5370501547140314961965", - "value": "cc1379e6db5370501547140314961965" - }, - "opened_at": { - "display_value": "22/10/2021 12:43:30", - "value": "2021-10-22 15:43:30" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "081379e6db5370501547140314961966", - "value": "081379e6db5370501547140314961966" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Marcelo Rodrigues Parreira", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/30aacebb1be2d01029846538fa4bcb24", - "value": "30aacebb1be2d01029846538fa4bcb24" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HYUNDAI - IMARES", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/23223ae91b6f1050e77eb9121b4bcb0a", - "value": "23223ae91b6f1050e77eb9121b4bcb0a" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0645440", - "value": "RITM0645440" - }, - "request": { - "display_value": "REQ0643794", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/cca4abcb87e86290ab40c8440cbb3543", - "value": "cca4abcb87e86290ab40c8440cbb3543" - }, - "opened_at": { - "display_value": "01/04/2025 14:42:02", - "value": "2025-04-01 17:42:02" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "08a4abcb87e86290ab40c8440cbb3544", - "value": "08a4abcb87e86290ab40c8440cbb3544" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Octavio Da Silva Almeida*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/1c7c4fa9db4155101547140314961904", - "value": "1c7c4fa9db4155101547140314961904" - }, - "description": { - "display_value": "colaborador informou que sua loja foi inaugurada faz 4 ou 5 meses e todos os ramais com fio da marca favil e sem fio não estão configurados, poderiam verificar ? \r\ntelefone: (11) 94148-7754\r\nendereço: Estrada da Aldeinha 400 cep: 06465100\r\nKB não localizado. ", - "value": "colaborador informou que sua loja foi inaugurada faz 4 ou 5 meses e todos os ramais com fio da marca favil e sem fio não estão configurados, poderiam verificar ? \r\ntelefone: (11) 94148-7754\r\nendereço: Estrada da Aldeinha 400 cep: 06465100\r\nKB não localizado. " - }, - "location": { - "display_value": "YELLOW - ALPHAVILLE", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/b7223ae91b6f1050e77eb9121b4bcb2f", - "value": "b7223ae91b6f1050e77eb9121b4bcb2f" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0473233", - "value": "RITM0473233" - }, - "request": { - "display_value": "REQ0472019", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/cef54db11b894a10c5e163923b4bcbbd", - "value": "cef54db11b894a10c5e163923b4bcbbd" - }, - "opened_at": { - "display_value": "20/03/2024 10:05:32", - "value": "2024-03-20 13:05:32" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "0af54db11b894a10c5e163923b4bcbbe", - "value": "0af54db11b894a10c5e163923b4bcbbe" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Maria Eduarda Rocha Santos*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/6ff01616db22211015471403149619cf", - "value": "6ff01616db22211015471403149619cf" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - IBIRAPUERA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/b3223ae91b6f1050e77eb9121b4bcb46", - "value": "b3223ae91b6f1050e77eb9121b4bcb46" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0511352", - "value": "RITM0511352" - }, - "request": { - "display_value": "REQ0509971", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/cf3d04681b720a98f46fa687fa4bcb2e", - "value": "cf3d04681b720a98f46fa687fa4bcb2e" - }, - "opened_at": { - "display_value": "11/06/2024 08:35:08", - "value": "2024-06-11 11:35:08" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "0b3d04681b720a98f46fa687fa4bcb2f", - "value": "0b3d04681b720a98f46fa687fa4bcb2f" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Carina Bertoloto Dunder*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/83c90b57db3ef5901547140314961960", - "value": "83c90b57db3ef5901547140314961960" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0487892", - "value": "RITM0487892" - }, - "request": { - "display_value": "REQ0486576", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/cf6a74ef87ad4290f4cfcb330cbb357e", - "value": "cf6a74ef87ad4290f4cfcb330cbb357e" - }, - "opened_at": { - "display_value": "19/04/2024 16:15:51", - "value": "2024-04-19 19:15:51" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "0b6a74ef87ad4290f4cfcb330cbb357f", - "value": "0b6a74ef87ad4290f4cfcb330cbb357f" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Fabio Ernesto Custodio Barbin", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/ca6acef71be2d01029846538fa4bcbfe", - "value": "ca6acef71be2d01029846538fa4bcbfe" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "S MOTORS - MORUMBI", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/b3223ae91b6f1050e77eb9121b4bcb2c", - "value": "b3223ae91b6f1050e77eb9121b4bcb2c" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0638235", - "value": "RITM0638235" - }, - "request": { - "display_value": "REQ0636601", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/cfef6ae63b54e6902b4dd037f4e45add", - "value": "cfef6ae63b54e6902b4dd037f4e45add" - }, - "opened_at": { - "display_value": "18/03/2025 11:19:06", - "value": "2025-03-18 14:19:06" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "0bef6ae63b54e6902b4dd037f4e45ade", - "value": "0bef6ae63b54e6902b4dd037f4e45ade" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Ingrid Nunes Bastos Rodrigues*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/2faa06fb1be2d01029846538fa4bcb05", - "value": "2faa06fb1be2d01029846538fa4bcb05" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - PRESIDENTE PRUDENTE", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/e322f6e91b6f1050e77eb9121b4bcbe5", - "value": "e322f6e91b6f1050e77eb9121b4bcbe5" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0449780", - "value": "RITM0449780" - }, - "request": { - "display_value": "REQ0448758", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/c0536b57db7bb510154714031496195c", - "value": "c0536b57db7bb510154714031496195c" - }, - "opened_at": { - "display_value": "23/01/2024 10:05:23", - "value": "2024-01-23 13:05:23" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "0c536b57db7bb510154714031496195c", - "value": "0c536b57db7bb510154714031496195c" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Grazielli Silva Dos Santos", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/059837921bf4ed50c5e163923b4bcb07", - "value": "059837921bf4ed50c5e163923b4bcb07" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0332752", - "value": "RITM0332752" - }, - "request": { - "display_value": "REQ0332664", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/c088ca71db6aa5501547140314961930", - "value": "c088ca71db6aa5501547140314961930" - }, - "opened_at": { - "display_value": "02/05/2023 12:08:06", - "value": "2023-05-02 15:08:06" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "0c88ca71db6aa5501547140314961930", - "value": "0c88ca71db6aa5501547140314961930" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Luiz Ricardo Campos De Carvalho*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/d5aa520edbb0459015471403149619f0", - "value": "d5aa520edbb0459015471403149619f0" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - BOTAFOGO", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/6722f6e91b6f1050e77eb9121b4bcbd3", - "value": "6722f6e91b6f1050e77eb9121b4bcbd3" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0379097", - "value": "RITM0379097" - }, - "request": { - "display_value": "REQ0378620", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/c0b1f22c1b34b990f46fa687fa4bcbe7", - "value": "c0b1f22c1b34b990f46fa687fa4bcbe7" - }, - "opened_at": { - "display_value": "18/08/2023 14:16:55", - "value": "2023-08-18 17:16:55" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia Móvel", - "value": "Solicitações relacionadas a telefonia Móvel" - }, - "sys_id": { - "display_value": "0cb1f22c1b34b990f46fa687fa4bcbe7", - "value": "0cb1f22c1b34b990f46fa687fa4bcbe7" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Eduardo Garcia", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/868a867b1be2d01029846538fa4bcb99", - "value": "868a867b1be2d01029846538fa4bcb99" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HYUNDAI - RAPOSO", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/73223ae91b6f1050e77eb9121b4bcb1b", - "value": "73223ae91b6f1050e77eb9121b4bcb1b" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0511222", - "value": "RITM0511222" - }, - "request": { - "display_value": "REQ0509841", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/c0e241541bbe4a18598a2021f54bcb91", - "value": "c0e241541bbe4a18598a2021f54bcb91" - }, - "opened_at": { - "display_value": "10/06/2024 17:51:01", - "value": "2024-06-10 20:51:01" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "0ce241541bbe4a18598a2021f54bcb91", - "value": "0ce241541bbe4a18598a2021f54bcb91" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Luisa Beatriz Barroso Oliveira*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/db96445d1b450610c5e163923b4bcba1", - "value": "db96445d1b450610c5e163923b4bcba1" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - RAPOSO TAVARES", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/e93722eddb23fd90154714031496196f", - "value": "e93722eddb23fd90154714031496196f" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0581595", - "value": "RITM0581595" - }, - "request": { - "display_value": "REQ0580042", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/c1b5b5f19731d610501634a6f053af09", - "value": "c1b5b5f19731d610501634a6f053af09" - }, - "opened_at": { - "display_value": "11/11/2024 16:32:20", - "value": "2024-11-11 19:32:20" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "0db5b5f19731d610501634a6f053af09", - "value": "0db5b5f19731d610501634a6f053af09" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Bianca Garcia Da Silva*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/85a57dcc1b743590598a2021f54bcb8d", - "value": "85a57dcc1b743590598a2021f54bcb8d" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - GUARULHOS", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/77223ae91b6f1050e77eb9121b4bcb45", - "value": "77223ae91b6f1050e77eb9121b4bcb45" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0634329", - "value": "RITM0634329" - }, - "request": { - "display_value": "REQ0632700", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/c278568c3b5c6e102b4dd037f4e45a58", - "value": "c278568c3b5c6e102b4dd037f4e45a58" - }, - "opened_at": { - "display_value": "10/03/2025 15:11:50", - "value": "2025-03-10 18:11:50" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "0e78568c3b5c6e102b4dd037f4e45a58", - "value": "0e78568c3b5c6e102b4dd037f4e45a58" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Fabio Antonio Mendes", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/1ad6799f1b298a54c5e163923b4bcb9c", - "value": "1ad6799f1b298a54c5e163923b4bcb9c" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - ARACATUBA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/0f26c6d61bf92050bb0f32681b4bcb39", - "value": "0f26c6d61bf92050bb0f32681b4bcb39" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0182396", - "value": "RITM0182396" - }, - "request": { - "display_value": "REQ0182367", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/c29f9ec11b0fc910f46fa687fa4bcb90", - "value": "c29f9ec11b0fc910f46fa687fa4bcb90" - }, - "opened_at": { - "display_value": "22/04/2022 10:02:38", - "value": "2022-04-22 13:02:38" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "0e9f9ec11b0fc910f46fa687fa4bcb90", - "value": "0e9f9ec11b0fc910f46fa687fa4bcb90" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Lidiane Aparecida Diniz Manicoba", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/7d9a06bb1be2d01029846538fa4bcb96", - "value": "7d9a06bb1be2d01029846538fa4bcb96" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - NATAL", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/ff223ae91b6f1050e77eb9121b4bcb53", - "value": "ff223ae91b6f1050e77eb9121b4bcb53" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0378663", - "value": "RITM0378663" - }, - "request": { - "display_value": "REQ0378191", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/c2de75d41b78b590598a2021f54bcb00", - "value": "c2de75d41b78b590598a2021f54bcb00" - }, - "opened_at": { - "display_value": "17/08/2023 15:56:18", - "value": "2023-08-17 18:56:18" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "0ede75d41b78b590598a2021f54bcb00", - "value": "0ede75d41b78b590598a2021f54bcb00" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Stephani Silva de Oliveira*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/b34cc1a61b62e950c5e163923b4bcb3a", - "value": "b34cc1a61b62e950c5e163923b4bcb3a" - }, - "description": { - "display_value": "Cliente optam pelo pós venda e é direcionado para o setor de vendas, e queda de ligação. \r\nKB- Não enocntrado", - "value": "Cliente optam pelo pós venda e é direcionado para o setor de vendas, e queda de ligação. \r\nKB- Não enocntrado" - }, - "location": { - "display_value": "YELLOW - SÃO BERNARDO", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/77223ae91b6f1050e77eb9121b4bcb69", - "value": "77223ae91b6f1050e77eb9121b4bcb69" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0242784", - "value": "RITM0242784" - }, - "request": { - "display_value": "REQ0242754", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/c3382262db1add90154714031496197f", - "value": "c3382262db1add90154714031496197f" - }, - "opened_at": { - "display_value": "05/10/2022 15:55:20", - "value": "2022-10-05 18:55:20" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "0f382262db1add90154714031496197f", - "value": "0f382262db1add90154714031496197f" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Daniel De Mesquita Dos Santos Rodrigues*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/1972a4b31b31f490598a2021f54bcb30", - "value": "1972a4b31b31f490598a2021f54bcb30" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - TIJUCA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/a322f6e91b6f1050e77eb9121b4bcbee", - "value": "a322f6e91b6f1050e77eb9121b4bcbee" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0080628", - "value": "RITM0080628" - }, - "request": { - "display_value": "REQ0080617", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/c3cfcc481b8d705029846538fa4bcb9b", - "value": "c3cfcc481b8d705029846538fa4bcb9b" - }, - "opened_at": { - "display_value": "24/06/2021 14:43:43", - "value": "2021-06-24 17:43:43" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "0fcfcc481b8d705029846538fa4bcb9b", - "value": "0fcfcc481b8d705029846538fa4bcb9b" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Lidiane Aparecida Diniz Manicoba", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/7d9a06bb1be2d01029846538fa4bcb96", - "value": "7d9a06bb1be2d01029846538fa4bcb96" - }, - "description": { - "display_value": "O TELEFONE NÃO RECEBE E NÃO REALIZA CHAMADAS. LIGAÇÕES EXTERNAS E INTERNAS.", - "value": "O TELEFONE NÃO RECEBE E NÃO REALIZA CHAMADAS. LIGAÇÕES EXTERNAS E INTERNAS." - }, - "location": { - "display_value": "HYUNDAI - NATAL III", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/f7223ae91b6f1050e77eb9121b4bcb26", - "value": "f7223ae91b6f1050e77eb9121b4bcb26" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0255736", - "value": "RITM0255736" - }, - "request": { - "display_value": "REQ0255703", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/8ffdf7bf1bb6d950f46fa687fa4bcb4d", - "value": "8ffdf7bf1bb6d950f46fa687fa4bcb4d" - }, - "opened_at": { - "display_value": "03/11/2022 15:53:48", - "value": "2022-11-03 18:53:48" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia Móvel", - "value": "Solicitações relacionadas a telefonia Móvel" - }, - "sys_id": { - "display_value": "0ffdf7bf1bb6d950f46fa687fa4bcb73", - "value": "0ffdf7bf1bb6d950f46fa687fa4bcb73" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Mary Edna Da Silva Ribeiro*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/03aac2fb1be2d01029846538fa4bcb34", - "value": "03aac2fb1be2d01029846538fa4bcb34" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - JACAREPAGUA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/7085178d1ba69dd0c5e163923b4bcbff", - "value": "7085178d1ba69dd0c5e163923b4bcbff" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0491924", - "value": "RITM0491924" - }, - "request": { - "display_value": "REQ0490576", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/d4151c4f1b750a10598a2021f54bcb45", - "value": "d4151c4f1b750a10598a2021f54bcb45" - }, - "opened_at": { - "display_value": "30/04/2024 10:31:23", - "value": "2024-04-30 13:31:23" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "10151c4f1b750a10598a2021f54bcb46", - "value": "10151c4f1b750a10598a2021f54bcb46" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Carina Bertoloto Dunder*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/83c90b57db3ef5901547140314961960", - "value": "83c90b57db3ef5901547140314961960" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0198139", - "value": "RITM0198139" - }, - "request": { - "display_value": "REQ0198109", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/90742b2f1b7bc514598a2021f54bcb44", - "value": "90742b2f1b7bc514598a2021f54bcb44" - }, - "opened_at": { - "display_value": "06/06/2022 16:15:21", - "value": "2022-06-06 19:15:21" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "10746b2f1b7bc514598a2021f54bcbf8", - "value": "10746b2f1b7bc514598a2021f54bcbf8" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Kethelin Cristiane Dos Santos Galdino*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/71289f781bc42810e77eb9121b4bcbfd", - "value": "71289f781bc42810e77eb9121b4bcbfd" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0325220", - "value": "RITM0325220" - }, - "request": { - "display_value": "REQ0325140", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/d4fc3e831b4aa5d0c5e163923b4bcb0e", - "value": "d4fc3e831b4aa5d0c5e163923b4bcb0e" - }, - "opened_at": { - "display_value": "11/04/2023 16:38:14", - "value": "2023-04-11 19:38:14" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "10fc3e831b4aa5d0c5e163923b4bcb0f", - "value": "10fc3e831b4aa5d0c5e163923b4bcb0f" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Marcelo Rodrigues Parreira", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/30aacebb1be2d01029846538fa4bcb24", - "value": "30aacebb1be2d01029846538fa4bcb24" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HYUNDAI - IMARES", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/23223ae91b6f1050e77eb9121b4bcb0a", - "value": "23223ae91b6f1050e77eb9121b4bcb0a" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0640675", - "value": "RITM0640675" - }, - "request": { - "display_value": "REQ0639036", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/d54fd12887ac2610ab40c8440cbb35bc", - "value": "d54fd12887ac2610ab40c8440cbb35bc" - }, - "opened_at": { - "display_value": "24/03/2025 10:34:36", - "value": "2025-03-24 13:34:36" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "114fd12887ac2610ab40c8440cbb35bd", - "value": "114fd12887ac2610ab40c8440cbb35bd" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Miriam Rosana Da Silva", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/08ba06fb1be2d01029846538fa4bcbd7", - "value": "08ba06fb1be2d01029846538fa4bcbd7" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - CAMPINAS", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/ef22f6e91b6f1050e77eb9121b4bcbd4", - "value": "ef22f6e91b6f1050e77eb9121b4bcbd4" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0661624", - "value": "RITM0661624" - }, - "request": { - "display_value": "REQ0659954", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/d5b7594b97956290501634a6f053afa2", - "value": "d5b7594b97956290501634a6f053afa2" - }, - "opened_at": { - "display_value": "08/05/2025 11:13:27", - "value": "2025-05-08 14:13:27" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "11b7594b97956290501634a6f053afa3", - "value": "11b7594b97956290501634a6f053afa3" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Vanessa Maria Dos Santos", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/8486d7aa1b0711d0f46fa687fa4bcb69", - "value": "8486d7aa1b0711d0f46fa687fa4bcb69" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - BOTAFOGO", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/6722f6e91b6f1050e77eb9121b4bcbd3", - "value": "6722f6e91b6f1050e77eb9121b4bcbd3" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0264504", - "value": "RITM0264504" - }, - "request": { - "display_value": "REQ0264471", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/d6b217961b17d910f46fa687fa4bcb77", - "value": "d6b217961b17d910f46fa687fa4bcb77" - }, - "opened_at": { - "display_value": "23/11/2022 17:25:17", - "value": "2022-11-23 20:25:17" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "12b217961b17d910f46fa687fa4bcb78", - "value": "12b217961b17d910f46fa687fa4bcb78" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Isabel Gomes Dos Santos Lima*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/71c5be2bdba505101547140314961922", - "value": "71c5be2bdba505101547140314961922" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0589013", - "value": "RITM0589013" - }, - "request": { - "display_value": "REQ0587450", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/d6cb634397cad650501634a6f053afc9", - "value": "d6cb634397cad650501634a6f053afc9" - }, - "opened_at": { - "display_value": "28/11/2024 08:36:21", - "value": "2024-11-28 11:36:21" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "12cb634397cad650501634a6f053afca", - "value": "12cb634397cad650501634a6f053afca" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Caroline Silvestre Do Nascimento", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/d470671487881a54ab40c8440cbb35f9", - "value": "d470671487881a54ab40c8440cbb35f9" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - ANHANGUERA MATRIZ", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/bf223ae91b6f1050e77eb9121b4bcb4f", - "value": "bf223ae91b6f1050e77eb9121b4bcb4f" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0282365", - "value": "RITM0282365" - }, - "request": { - "display_value": "REQ0282331", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/d73415131bcce190598a2021f54bcbf5", - "value": "d73415131bcce190598a2021f54bcbf5" - }, - "opened_at": { - "display_value": "02/01/2023 17:33:40", - "value": "2023-01-02 20:33:40" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "133415131bcce190598a2021f54bcbf6", - "value": "133415131bcce190598a2021f54bcbf6" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Jean Louis Sanches Zacchi*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/599a82bb1be2d01029846538fa4bcb38", - "value": "599a82bb1be2d01029846538fa4bcb38" - }, - "description": { - "display_value": "ATIVAÇÃO DE WHATSAPP BUSINESS", - "value": "ATIVAÇÃO DE WHATSAPP BUSINESS" - }, - "location": { - "display_value": "HMB - NOVO MUNDO", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/6b22f6e91b6f1050e77eb9121b4bcbe3", - "value": "6b22f6e91b6f1050e77eb9121b4bcbe3" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0619163", - "value": "RITM0619163" - }, - "request": { - "display_value": "REQ0617550", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/d7fc06893b2792d0f6e903f136e45ad0", - "value": "d7fc06893b2792d0f6e903f136e45ad0" - }, - "opened_at": { - "display_value": "04/02/2025 10:08:30", - "value": "2025-02-04 13:08:30" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "13fc06893b2792d0f6e903f136e45ad1", - "value": "13fc06893b2792d0f6e903f136e45ad1" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Andrey Chaves de Assuncao Barros Muniz", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/530501c087f45e14ab40c8440cbb358c", - "value": "530501c087f45e14ab40c8440cbb358c" - }, - "description": { - "display_value": "colaborador solicita um novo ramal para sua unidade pois o ramal que estava em sua loja esta ruim, e dando muitos problemas, e o mesmo gostaria de solicitar um novo ramal.", - "value": "colaborador solicita um novo ramal para sua unidade pois o ramal que estava em sua loja esta ruim, e dando muitos problemas, e o mesmo gostaria de solicitar um novo ramal." - }, - "location": { - "display_value": "YELLOW - BRAZ CUBAS SANTOS", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/77223ae91b6f1050e77eb9121b4bcb38", - "value": "77223ae91b6f1050e77eb9121b4bcb38" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0558123", - "value": "RITM0558123" - }, - "request": { - "display_value": "REQ0556618", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/d7fe1dd21bb01a10c5e163923b4bcbb9", - "value": "d7fe1dd21bb01a10c5e163923b4bcbb9" - }, - "opened_at": { - "display_value": "24/09/2024 11:07:16", - "value": "2024-09-24 14:07:16" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "13fe1dd21bb01a10c5e163923b4bcbba", - "value": "13fe1dd21bb01a10c5e163923b4bcbba" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Robson Frutuoso Alves*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/5872673c1bdeb910c5e163923b4bcb68", - "value": "5872673c1bdeb910c5e163923b4bcb68" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - CAXIAS DO SUL", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/2f22f6e91b6f1050e77eb9121b4bcbd5", - "value": "2f22f6e91b6f1050e77eb9121b4bcbd5" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0344525", - "value": "RITM0344525" - }, - "request": { - "display_value": "REQ0344344", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/d83be53a1b83a510c5e163923b4bcb28", - "value": "d83be53a1b83a510c5e163923b4bcb28" - }, - "opened_at": { - "display_value": "30/05/2023 09:05:22", - "value": "2023-05-30 12:05:22" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "143be53a1b83a510c5e163923b4bcb29", - "value": "143be53a1b83a510c5e163923b4bcb29" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Cleide Da Silva Ribeiro Baio", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/ede3158e1b6abcd0c5e163923b4bcb9d", - "value": "ede3158e1b6abcd0c5e163923b4bcb9d" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - BAURU", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/bb223ae91b6f1050e77eb9121b4bcb32", - "value": "bb223ae91b6f1050e77eb9121b4bcb32" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0405537", - "value": "RITM0405537" - }, - "request": { - "display_value": "REQ0404846", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/d855419c1bc27190598a2021f54bcbdf", - "value": "d855419c1bc27190598a2021f54bcbdf" - }, - "opened_at": { - "display_value": "18/10/2023 15:03:26", - "value": "2023-10-18 18:03:26" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "1455419c1bc27190598a2021f54bcbe0", - "value": "1455419c1bc27190598a2021f54bcbe0" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Vanessa Conceicao Santos", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/f47a8a3b1be2d01029846538fa4bcb20", - "value": "f47a8a3b1be2d01029846538fa4bcb20" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - IBIRAPUERA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/b3223ae91b6f1050e77eb9121b4bcb46", - "value": "b3223ae91b6f1050e77eb9121b4bcb46" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0330071", - "value": "RITM0330071" - }, - "request": { - "display_value": "REQ0329986", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/d896a92f1b92a510c5e163923b4bcba6", - "value": "d896a92f1b92a510c5e163923b4bcba6" - }, - "opened_at": { - "display_value": "25/04/2023 09:53:30", - "value": "2023-04-25 12:53:30" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "1496a92f1b92a510c5e163923b4bcba7", - "value": "1496a92f1b92a510c5e163923b4bcba7" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Juan Bertella de Oliveira", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/7deafdc1db58c59015471403149619b1", - "value": "7deafdc1db58c59015471403149619b1" - }, - "description": { - "display_value": "Colaboradora informa que após ser configurado um novo ramal na loja, ele acabou desconfigurando o ramal principal da recepção, que deverá receber todas as ligações primeiro, antes de serem transferidas.\r\nKB - Não localizado", - "value": "Colaboradora informa que após ser configurado um novo ramal na loja, ele acabou desconfigurando o ramal principal da recepção, que deverá receber todas as ligações primeiro, antes de serem transferidas.\r\nKB - Não localizado" - }, - "location": { - "display_value": "HMB - ARICANDUVA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/2722f6e91b6f1050e77eb9121b4bcbcf", - "value": "2722f6e91b6f1050e77eb9121b4bcbcf" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0361188", - "value": "RITM0361188" - }, - "request": { - "display_value": "REQ0360857", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/d97691431bbfa190f46fa687fa4bcbf7", - "value": "d97691431bbfa190f46fa687fa4bcbf7" - }, - "opened_at": { - "display_value": "07/07/2023 09:00:21", - "value": "2023-07-07 12:00:21" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "157691431bbfa190f46fa687fa4bcbf8", - "value": "157691431bbfa190f46fa687fa4bcbf8" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Patricia Cristina Fernandes Losano", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/199a82bb1be2d01029846538fa4bcb37", - "value": "199a82bb1be2d01029846538fa4bcb37" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "ELIVEL - ANHANGUERA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/2b22f6e91b6f1050e77eb9121b4bcbc5", - "value": "2b22f6e91b6f1050e77eb9121b4bcbc5" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0303007", - "value": "RITM0303007" - }, - "request": { - "display_value": "REQ0302951", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/da12180a1b01a150c5e163923b4bcbf2", - "value": "da12180a1b01a150c5e163923b4bcbf2" - }, - "opened_at": { - "display_value": "17/02/2023 08:35:05", - "value": "2023-02-17 11:35:05" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "1612180a1b01a150c5e163923b4bcbf3", - "value": "1612180a1b01a150c5e163923b4bcbf3" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Simone Cristina Do Nascimento*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/751009251bb41910f46fa687fa4bcb93", - "value": "751009251bb41910f46fa687fa4bcb93" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0648880", - "value": "RITM0648880" - }, - "request": { - "display_value": "REQ0647230", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/da97364d3bb46a102b4dd037f4e45ac7", - "value": "da97364d3bb46a102b4dd037f4e45ac7" - }, - "opened_at": { - "display_value": "07/04/2025 16:33:09", - "value": "2025-04-07 19:33:09" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "1697364d3bb46a102b4dd037f4e45ac8", - "value": "1697364d3bb46a102b4dd037f4e45ac8" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Octavio Da Silva Almeida*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/1c7c4fa9db4155101547140314961904", - "value": "1c7c4fa9db4155101547140314961904" - }, - "description": { - "display_value": "colaborador informou que trocou o ramal de mesa e está ligado com cabo de rede o ramal mais informou obtendo andress ip, poderiam verificar ? \r\ncontato: (17) 99143-0002\r\nKB não localizado. ", - "value": "colaborador informou que trocou o ramal de mesa e está ligado com cabo de rede o ramal mais informou obtendo andress ip, poderiam verificar ? \r\ncontato: (17) 99143-0002\r\nKB não localizado. " - }, - "location": { - "display_value": "YELLOW - S J DO RIO PRETO", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/bf223ae91b6f1050e77eb9121b4bcb66", - "value": "bf223ae91b6f1050e77eb9121b4bcb66" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0643573", - "value": "RITM0643573" - }, - "request": { - "display_value": "REQ0641932", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/db0e0e393b6426502b4dd037f4e45ac6", - "value": "db0e0e393b6426502b4dd037f4e45ac6" - }, - "opened_at": { - "display_value": "28/03/2025 11:11:23", - "value": "2025-03-28 14:11:23" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "170e0e393b6426502b4dd037f4e45ac7", - "value": "170e0e393b6426502b4dd037f4e45ac7" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Jose Henrique Da Silva", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/96ba0afb1be2d01029846538fa4bcb9c", - "value": "96ba0afb1be2d01029846538fa4bcb9c" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - BERRINI", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/73223ae91b6f1050e77eb9121b4bcb35", - "value": "73223ae91b6f1050e77eb9121b4bcb35" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0364182", - "value": "RITM0364182" - }, - "request": { - "display_value": "REQ0363814", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/db4bb5511b8439d0598a2021f54bcb75", - "value": "db4bb5511b8439d0598a2021f54bcb75" - }, - "opened_at": { - "display_value": "14/07/2023 11:27:39", - "value": "2023-07-14 14:27:39" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "174bb5511b8439d0598a2021f54bcb76", - "value": "174bb5511b8439d0598a2021f54bcb76" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Vanessa Aparecida Dos Santos Mota", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/a39a8abb1be2d01029846538fa4bcb82", - "value": "a39a8abb1be2d01029846538fa4bcb82" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - SAO JOSE DOS CAMPOS", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/eb22f6e91b6f1050e77eb9121b4bcbeb", - "value": "eb22f6e91b6f1050e77eb9121b4bcbeb" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0212002", - "value": "RITM0212002" - }, - "request": { - "display_value": "REQ0211971", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/db896fcd1bb85510f46fa687fa4bcb50", - "value": "db896fcd1bb85510f46fa687fa4bcb50" - }, - "opened_at": { - "display_value": "18/07/2022 15:15:38", - "value": "2022-07-18 18:15:38" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "17896fcd1bb85510f46fa687fa4bcb51", - "value": "17896fcd1bb85510f46fa687fa4bcb51" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Mariana Paschoalete", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/70aacebb1be2d01029846538fa4bcb3d", - "value": "70aacebb1be2d01029846538fa4bcb3d" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - CAMPINAS*", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/37223ae91b6f1050e77eb9121b4bcb41", - "value": "37223ae91b6f1050e77eb9121b4bcb41" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0598640", - "value": "RITM0598640" - }, - "request": { - "display_value": "REQ0597060", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/dba78d093b2ada90f6e903f136e45afa", - "value": "dba78d093b2ada90f6e903f136e45afa" - }, - "opened_at": { - "display_value": "16/12/2024 12:02:53", - "value": "2024-12-16 15:02:53" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "17a78d093b2ada90f6e903f136e45afb", - "value": "17a78d093b2ada90f6e903f136e45afb" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Andressa Foljarini Da Silva Granvilla", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/b28a4a7b1be2d01029846538fa4bcb0f", - "value": "b28a4a7b1be2d01029846538fa4bcb0f" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - POA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/bb223ae91b6f1050e77eb9121b4bcb63", - "value": "bb223ae91b6f1050e77eb9121b4bcb63" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0182740", - "value": "RITM0182740" - }, - "request": { - "display_value": "REQ0182711", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/dc7ca3891bc34d10f46fa687fa4bcb69", - "value": "dc7ca3891bc34d10f46fa687fa4bcb69" - }, - "opened_at": { - "display_value": "22/04/2022 15:38:23", - "value": "2022-04-22 18:38:23" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "187ca3891bc34d10f46fa687fa4bcb6a", - "value": "187ca3891bc34d10f46fa687fa4bcb6a" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Daiane Maria Rodrigues Fabelo", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/2de084621b88b494e77eb9121b4bcb2f", - "value": "2de084621b88b494e77eb9121b4bcb2f" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "ZZ YELLOW - BOTAFOGO", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/bf223ae91b6f1050e77eb9121b4bcb35", - "value": "bf223ae91b6f1050e77eb9121b4bcb35" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0588897", - "value": "RITM0588897" - }, - "request": { - "display_value": "REQ0587334", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/dcd9d04f97ce5650501634a6f053af7f", - "value": "dcd9d04f97ce5650501634a6f053af7f" - }, - "opened_at": { - "display_value": "27/11/2024 17:18:59", - "value": "2024-11-27 20:18:59" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "18d9d04f97ce5650501634a6f053af80", - "value": "18d9d04f97ce5650501634a6f053af80" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Nathalia Rodrigues De Souza", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/12d5f1211b92fd10c5e163923b4bcba9", - "value": "12d5f1211b92fd10c5e163923b4bcba9" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - ARICANDUVA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/2722f6e91b6f1050e77eb9121b4bcbcf", - "value": "2722f6e91b6f1050e77eb9121b4bcbcf" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0244624", - "value": "RITM0244624" - }, - "request": { - "display_value": "REQ0244591", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/dd24274cdb6ad9d0154714031496193a", - "value": "dd24274cdb6ad9d0154714031496193a" - }, - "opened_at": { - "display_value": "10/10/2022 12:07:59", - "value": "2022-10-10 15:07:59" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "1924274cdb6ad9d0154714031496193b", - "value": "1924274cdb6ad9d0154714031496193b" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Service Desk GW", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/21768b641b7f149029846538fa4bcb5c", - "value": "21768b641b7f149029846538fa4bcb5c" - }, - "description": { - "display_value": "Colaborador solicita a configuração do ramal, o mesmo é novo na localidade. ", - "value": "Colaborador solicita a configuração do ramal, o mesmo é novo na localidade. " - }, - "location": { - "display_value": "YELLOW - TATUAPE", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/b988f06fdbc909101547140314961969", - "value": "b988f06fdbc909101547140314961969" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0062928", - "value": "RITM0062928" - }, - "request": { - "display_value": "REQ0062917", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/dd7fb7791bfba890e77eb9121b4bcb3e", - "value": "dd7fb7791bfba890e77eb9121b4bcb3e" - }, - "opened_at": { - "display_value": "29/04/2021 15:21:41", - "value": "2021-04-29 18:21:41" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "197fb7791bfba890e77eb9121b4bcb3f", - "value": "197fb7791bfba890e77eb9121b4bcb3f" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Mariana Vargas Vaz*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/c4cacafb1be2d01029846538fa4bcb65", - "value": "c4cacafb1be2d01029846538fa4bcb65" - }, - "description": { - "display_value": "ESTAMOS SEM LINHA PARA EFETUAR LIGAÇÕES", - "value": "ESTAMOS SEM LINHA PARA EFETUAR LIGAÇÕES" - }, - "location": { - "display_value": "YELLOW - FLORIANOPOLIS", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/91f8be8c1b84641029846538fa4bcbbb", - "value": "91f8be8c1b84641029846538fa4bcbbb" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0224081", - "value": "RITM0224081" - }, - "request": { - "display_value": "REQ0224050", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/dd9927a41b6d5510c5e163923b4bcbd9", - "value": "dd9927a41b6d5510c5e163923b4bcbd9" - }, - "opened_at": { - "display_value": "23/08/2022 08:45:54", - "value": "2022-08-23 11:45:54" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "199927a41b6d5510c5e163923b4bcbda", - "value": "199927a41b6d5510c5e163923b4bcbda" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Simone Cristina do Nascimento*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/437e746d1bf41910598a2021f54bcb16", - "value": "437e746d1bf41910598a2021f54bcb16" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0522845", - "value": "RITM0522845" - }, - "request": { - "display_value": "REQ0521444", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/de54944c971382901f863d66f053af9b", - "value": "de54944c971382901f863d66f053af9b" - }, - "opened_at": { - "display_value": "04/07/2024 16:20:39", - "value": "2024-07-04 19:20:39" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "1a54944c971382901f863d66f053af9c", - "value": "1a54944c971382901f863d66f053af9c" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Luciano Dantas", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/aa5a4f1d1b7179d0f46fa687fa4bcb66", - "value": "aa5a4f1d1b7179d0f46fa687fa4bcb66" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - CAMPINAS", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/7b223ae91b6f1050e77eb9121b4bcb3b", - "value": "7b223ae91b6f1050e77eb9121b4bcb3b" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0553230", - "value": "RITM0553230" - }, - "request": { - "display_value": "REQ0551749", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/dfffefd61b645690c5e163923b4bcbc5", - "value": "dfffefd61b645690c5e163923b4bcbc5" - }, - "opened_at": { - "display_value": "12/09/2024 11:25:06", - "value": "2024-09-12 14:25:06" - }, - "short_description": { - "display_value": "Utilize esse item para as solicitações relacionadas ao Agendamento via Areta", - "value": "Utilize esse item para as solicitações relacionadas ao Agendamento via Areta" - }, - "sys_id": { - "display_value": "1bffefd61b645690c5e163923b4bcbc6", - "value": "1bffefd61b645690c5e163923b4bcbc6" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Thayane Fonseca De Oliveira", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/18aa4ebb1be2d01029846538fa4bcb76", - "value": "18aa4ebb1be2d01029846538fa4bcb76" - }, - "description": { - "display_value": "CONFORME SOLICITAÇÃO DO NOSSO GESTOR NACIONAL ADALBERTO, SOLICITO POR GENTILEZA, CONFIGURAR O NUMERO DO RAMAL (31)2342-2347 PARA RECEBER LIGAÇOES EXTERNAS E SER CONFIGURADO PARA QUANDO O CLIENTE OPTE POR NAO REALIZAR O AGENDAMENTO VIA ARETA, SEJA DIRECIONADA A LIGAÇÃO PARA ESTE NÚMERO (QUE É O RAMAL DA AGENDADORA). SE CASO O RAMAL DELA NAO ESTIVER DISPONIVEL, DIRECIONAR A LIGAÇÃO PARA (31)2342-2337, QUE É O MEU RAMAL.", - "value": "CONFORME SOLICITAÇÃO DO NOSSO GESTOR NACIONAL ADALBERTO, SOLICITO POR GENTILEZA, CONFIGURAR O NUMERO DO RAMAL (31)2342-2347 PARA RECEBER LIGAÇOES EXTERNAS E SER CONFIGURADO PARA QUANDO O CLIENTE OPTE POR NAO REALIZAR O AGENDAMENTO VIA ARETA, SEJA DIRECIONADA A LIGAÇÃO PARA ESTE NÚMERO (QUE É O RAMAL DA AGENDADORA). SE CASO O RAMAL DELA NAO ESTIVER DISPONIVEL, DIRECIONAR A LIGAÇÃO PARA (31)2342-2337, QUE É O MEU RAMAL." - }, - "location": { - "display_value": "YELLOW - CRISTIANO MACHADO", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/8a4538e3dbc909101547140314961951", - "value": "8a4538e3dbc909101547140314961951" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0555646", - "value": "RITM0555646" - }, - "request": { - "display_value": "REQ0554153", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/d00132d087fc5254ab40c8440cbb35ad", - "value": "d00132d087fc5254ab40c8440cbb35ad" - }, - "opened_at": { - "display_value": "18/09/2024 11:57:45", - "value": "2024-09-18 14:57:45" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "1c0132d087fc5254ab40c8440cbb35ad", - "value": "1c0132d087fc5254ab40c8440cbb35ad" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Francisco Marconi De Medeiros", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/f69ac6bb1be2d01029846538fa4bcbdb", - "value": "f69ac6bb1be2d01029846538fa4bcbdb" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - FORTALEZA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/2322f6e91b6f1050e77eb9121b4bcbd9", - "value": "2322f6e91b6f1050e77eb9121b4bcbd9" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0612271", - "value": "RITM0612271" - }, - "request": { - "display_value": "REQ0610667", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/d00ee4d4975b5610501634a6f053af82", - "value": "d00ee4d4975b5610501634a6f053af82" - }, - "opened_at": { - "display_value": "20/01/2025 09:02:22", - "value": "2025-01-20 12:02:22" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "1c0ee4d4975b5610501634a6f053af82", - "value": "1c0ee4d4975b5610501634a6f053af82" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Evilyn Sandriny Rocha De Andrade Serra*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/78b08d6c1b2aca94598a2021f54bcb3d", - "value": "78b08d6c1b2aca94598a2021f54bcb3d" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0543198", - "value": "RITM0543198" - }, - "request": { - "display_value": "REQ0541742", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/d010a3ab87c0d250ab40c8440cbb35fd", - "value": "d010a3ab87c0d250ab40c8440cbb35fd" - }, - "opened_at": { - "display_value": "22/08/2024 10:56:32", - "value": "2024-08-22 13:56:32" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "1c10a3ab87c0d250ab40c8440cbb35fd", - "value": "1c10a3ab87c0d250ab40c8440cbb35fd" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Juliana Ferrari Dos Santos", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/a0ba46fb1be2d01029846538fa4bcbf1", - "value": "a0ba46fb1be2d01029846538fa4bcbf1" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - SAO BERNARDO", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/6322f6e91b6f1050e77eb9121b4bcbea", - "value": "6322f6e91b6f1050e77eb9121b4bcbea" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0427676", - "value": "RITM0427676" - }, - "request": { - "display_value": "REQ0426830", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/d071e40c1b8bf990c5e163923b4bcb63", - "value": "d071e40c1b8bf990c5e163923b4bcb63" - }, - "opened_at": { - "display_value": "06/12/2023 10:51:00", - "value": "2023-12-06 13:51:00" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "1c71e40c1b8bf990c5e163923b4bcb63", - "value": "1c71e40c1b8bf990c5e163923b4bcb63" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Rosana Alves Archanjo", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/a96acef71be2d01029846538fa4bcb06", - "value": "a96acef71be2d01029846538fa4bcb06" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - BRAZ CUBAS SANTOS", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/77223ae91b6f1050e77eb9121b4bcb38", - "value": "77223ae91b6f1050e77eb9121b4bcb38" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0584485", - "value": "RITM0584485" - }, - "request": { - "display_value": "REQ0582930", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/d0c711d09706d610501634a6f053af02", - "value": "d0c711d09706d610501634a6f053af02" - }, - "opened_at": { - "display_value": "19/11/2024 08:46:18", - "value": "2024-11-19 11:46:18" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "1cc711d09706d610501634a6f053af02", - "value": "1cc711d09706d610501634a6f053af02" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Carina Bertoloto Dunder*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/83c90b57db3ef5901547140314961960", - "value": "83c90b57db3ef5901547140314961960" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0372708", - "value": "RITM0372708" - }, - "request": { - "display_value": "REQ0372280", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/d160ed881ba83110f46fa687fa4bcbfc", - "value": "d160ed881ba83110f46fa687fa4bcbfc" - }, - "opened_at": { - "display_value": "04/08/2023 08:49:05", - "value": "2023-08-04 11:49:05" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "1d60ed881ba83110f46fa687fa4bcbfc", - "value": "1d60ed881ba83110f46fa687fa4bcbfc" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Janaina Paula D Carvalho Monteiro Fernandes*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/581d21411b5cf510f46fa687fa4bcb6e", - "value": "581d21411b5cf510f46fa687fa4bcb6e" - }, - "description": { - "display_value": "Regiane informa que está recebendo ligações de outros ramais e deseja que seja feito uma configuração para que não receba transferências de outros ramais, deseja receber apenas ligação de fora.\r\nIP do ramal fictício pois ela não conseguiu pegar o ramal, acredita que era porque estavam utilizando. Favor verificar.\r\nKb não localizada.", - "value": "Regiane informa que está recebendo ligações de outros ramais e deseja que seja feito uma configuração para que não receba transferências de outros ramais, deseja receber apenas ligação de fora.\r\nIP do ramal fictício pois ela não conseguiu pegar o ramal, acredita que era porque estavam utilizando. Favor verificar.\r\nKb não localizada." - }, - "location": { - "display_value": "YELLOW - ESTORIL(BH)", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/fb223ae91b6f1050e77eb9121b4bcb43", - "value": "fb223ae91b6f1050e77eb9121b4bcb43" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0542054", - "value": "RITM0542054" - }, - "request": { - "display_value": "REQ0540600", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/d185744787445a10ab40c8440cbb35a1", - "value": "d185744787445a10ab40c8440cbb35a1" - }, - "opened_at": { - "display_value": "20/08/2024 09:14:27", - "value": "2024-08-20 12:14:27" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "1d85744787445a10ab40c8440cbb35a1", - "value": "1d85744787445a10ab40c8440cbb35a1" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Evilyn Sandriny Rocha De Andrade Serra*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/78b08d6c1b2aca94598a2021f54bcb3d", - "value": "78b08d6c1b2aca94598a2021f54bcb3d" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0493717", - "value": "RITM0493717" - }, - "request": { - "display_value": "REQ0492366", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/d1d9c1c81b8e8250598a2021f54bcb1a", - "value": "d1d9c1c81b8e8250598a2021f54bcb1a" - }, - "opened_at": { - "display_value": "03/05/2024 16:55:51", - "value": "2024-05-03 19:55:51" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "1dd9c1c81b8e8250598a2021f54bcb1a", - "value": "1dd9c1c81b8e8250598a2021f54bcb1a" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Daniele Da Silva", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/07f2913c1bbc7990598a2021f54bcb22", - "value": "07f2913c1bbc7990598a2021f54bcb22" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0115154", - "value": "RITM0115154" - }, - "request": { - "display_value": "REQ0115134", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/e40e6ce7dbb234901547140314961982", - "value": "e40e6ce7dbb234901547140314961982" - }, - "opened_at": { - "display_value": "30/09/2021 13:44:20", - "value": "2021-09-30 16:44:20" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "200e6ce7dbb234901547140314961983", - "value": "200e6ce7dbb234901547140314961983" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Aurilene Chavier De Lima", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/7d6576e81b763810c5e163923b4bcb35", - "value": "7d6576e81b763810c5e163923b4bcb35" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - SANTOS DUMONT", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/7542f7d81be6b0d0c5e163923b4bcbee", - "value": "7542f7d81be6b0d0c5e163923b4bcbee" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0361067", - "value": "RITM0361067" - }, - "request": { - "display_value": "REQ0360738", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/e42ff9fa1b7be190598a2021f54bcb70", - "value": "e42ff9fa1b7be190598a2021f54bcb70" - }, - "opened_at": { - "display_value": "06/07/2023 17:19:35", - "value": "2023-07-06 20:19:35" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "202ff9fa1b7be190598a2021f54bcb71", - "value": "202ff9fa1b7be190598a2021f54bcb71" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Simone Cristina Do Nascimento*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/751009251bb41910f46fa687fa4bcb93", - "value": "751009251bb41910f46fa687fa4bcb93" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0662153", - "value": "RITM0662153" - }, - "request": { - "display_value": "REQ0660483", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/e4b6ca539751e690501634a6f053af49", - "value": "e4b6ca539751e690501634a6f053af49" - }, - "opened_at": { - "display_value": "09/05/2025 09:17:13", - "value": "2025-05-09 12:17:13" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "20b6ca539751e690501634a6f053af4a", - "value": "20b6ca539751e690501634a6f053af4a" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Octavio Da Silva Almeida*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/1c7c4fa9db4155101547140314961904", - "value": "1c7c4fa9db4155101547140314961904" - }, - "description": { - "display_value": "colaborador solicita uma nova telefonia movel porque vai iniciar um consultor novo na unidade, poderiam verificar ?\r\nendereço: AVENIDA SUMARÉ 1221 cep: 05016110\r\ncontato: (11) 96798-6395 telefone da loja: (11) 3803-7750\r\nKB não localizado. ", - "value": "colaborador solicita uma nova telefonia movel porque vai iniciar um consultor novo na unidade, poderiam verificar ?\r\nendereço: AVENIDA SUMARÉ 1221 cep: 05016110\r\ncontato: (11) 96798-6395 telefone da loja: (11) 3803-7750\r\nKB não localizado. " - }, - "location": { - "display_value": "YELLOW - PERDIZES", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/c1da28021bf87c1429846538fa4bcb9c", - "value": "c1da28021bf87c1429846538fa4bcb9c" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0421670", - "value": "RITM0421670" - }, - "request": { - "display_value": "REQ0420854", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/a557834c1b76bd10c5e163923b4bcb97", - "value": "a557834c1b76bd10c5e163923b4bcb97" - }, - "opened_at": { - "display_value": "24/11/2023 12:40:06", - "value": "2023-11-24 15:40:06" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "2157834c1b76bd10c5e163923b4bcb98", - "value": "2157834c1b76bd10c5e163923b4bcb98" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Sheila Mestre De Araujo", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/556a8ef71be2d01029846538fa4bcbd8", - "value": "556a8ef71be2d01029846538fa4bcbd8" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - SANTANA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/ab22f6e91b6f1050e77eb9121b4bcbe7", - "value": "ab22f6e91b6f1050e77eb9121b4bcbe7" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0544858", - "value": "RITM0544858" - }, - "request": { - "display_value": "REQ0543395", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/e57ffc951b9c9690c5e163923b4bcb2b", - "value": "e57ffc951b9c9690c5e163923b4bcb2b" - }, - "opened_at": { - "display_value": "27/08/2024 09:44:13", - "value": "2024-08-27 12:44:13" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "217ffc951b9c9690c5e163923b4bcb2c", - "value": "217ffc951b9c9690c5e163923b4bcb2c" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Marcelo Sinhorine*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/aaba4afb1be2d01029846538fa4bcb35", - "value": "aaba4afb1be2d01029846538fa4bcb35" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - SANTANA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/ab22f6e91b6f1050e77eb9121b4bcbe7", - "value": "ab22f6e91b6f1050e77eb9121b4bcbe7" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0644913", - "value": "RITM0644913" - }, - "request": { - "display_value": "REQ0643267", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/e582d6cf87e8ee50ab40c8440cbb35c9", - "value": "e582d6cf87e8ee50ab40c8440cbb35c9" - }, - "opened_at": { - "display_value": "01/04/2025 08:43:20", - "value": "2025-04-01 11:43:20" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "2182d6cf87e8ee50ab40c8440cbb35ca", - "value": "2182d6cf87e8ee50ab40c8440cbb35ca" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Izabella Da Silva Gomes De Araujo", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/768d8ede1b0d3990598a2021f54bcb19", - "value": "768d8ede1b0d3990598a2021f54bcb19" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - MOREIRA GUIMARAES", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/2b28b93f87c9de10ab40c8440cbb35a6", - "value": "2b28b93f87c9de10ab40c8440cbb35a6" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0688888", - "value": "RITM0688888" - }, - "request": { - "display_value": "REQ0687164", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/e5b527d097a6aa10501634a6f053afaa", - "value": "e5b527d097a6aa10501634a6f053afaa" - }, - "opened_at": { - "display_value": "01/07/2025 11:49:04", - "value": "2025-07-01 14:49:04" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "21b527d097a6aa10501634a6f053afab", - "value": "21b527d097a6aa10501634a6f053afab" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Mayara Maria Da Silva", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/013128671b374e54c5e163923b4bcb28", - "value": "013128671b374e54c5e163923b4bcb28" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HYUNDAI - MATRIZ", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/a3223ae91b6f1050e77eb9121b4bcb12", - "value": "a3223ae91b6f1050e77eb9121b4bcb12" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0055340", - "value": "RITM0055340" - }, - "request": { - "display_value": "REQ0055331", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/29c725e61b5b64d029846538fa4bcb5b", - "value": "29c725e61b5b64d029846538fa4bcb5b" - }, - "opened_at": { - "display_value": "06/04/2021 15:43:03", - "value": "2021-04-06 18:43:03" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "21c725e61b5b64d029846538fa4bcb5c", - "value": "21c725e61b5b64d029846538fa4bcb5c" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Service Desk GW", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/21768b641b7f149029846538fa4bcb5c", - "value": "21768b641b7f149029846538fa4bcb5c" - }, - "description": { - "display_value": "Usuária solicita configurar ramal da recepção para quando tocar o telefone da recepção que é o principal ele seja distribuidos para todas as mesas atenderem, pois colaboraboradora da recepção esta afastada por covid e ele não possuem uma sustituta. solicita que configurem para quando tocar na recepção caia em todas as mesas do atendimento\r\nTelefone Recepção: 4830371600\r\nRamais que vai receber as ligações da receoção\r\nRAMAIS 1600 , 1602, 1604, 1607, 1608, 1609, 1610 1613, 1617, 1630\r\n\r\nNicoli Prince Cyrineu De Abreu\r\nTel: (48) 99177-5183\r\nBandeira/ Localidade: HMB - FLN ATLANTICO", - "value": "Usuária solicita configurar ramal da recepção para quando tocar o telefone da recepção que é o principal ele seja distribuidos para todas as mesas atenderem, pois colaboraboradora da recepção esta afastada por covid e ele não possuem uma sustituta. solicita que configurem para quando tocar na recepção caia em todas as mesas do atendimento\r\nTelefone Recepção: 4830371600\r\nRamais que vai receber as ligações da receoção\r\nRAMAIS 1600 , 1602, 1604, 1607, 1608, 1609, 1610 1613, 1617, 1630\r\n\r\nNicoli Prince Cyrineu De Abreu\r\nTel: (48) 99177-5183\r\nBandeira/ Localidade: HMB - FLN ATLANTICO" - }, - "location": { - "display_value": "HMB - FLN ATLANTICO", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/e322f6e91b6f1050e77eb9121b4bcbd8", - "value": "e322f6e91b6f1050e77eb9121b4bcbd8" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0413822", - "value": "RITM0413822" - }, - "request": { - "display_value": "REQ0413076", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/e6090fde1b1af150c5e163923b4bcb62", - "value": "e6090fde1b1af150c5e163923b4bcb62" - }, - "opened_at": { - "display_value": "06/11/2023 16:02:29", - "value": "2023-11-06 19:02:29" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "22090fde1b1af150c5e163923b4bcb63", - "value": "22090fde1b1af150c5e163923b4bcb63" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Patricia Cristina Fernandes Losano", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/199a82bb1be2d01029846538fa4bcb37", - "value": "199a82bb1be2d01029846538fa4bcb37" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "ELIVEL - ANHANGUERA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/2b22f6e91b6f1050e77eb9121b4bcbc5", - "value": "2b22f6e91b6f1050e77eb9121b4bcbc5" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0542942", - "value": "RITM0542942" - }, - "request": { - "display_value": "REQ0541487", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/e609e35787441250ab40c8440cbb3569", - "value": "e609e35787441250ab40c8440cbb3569" - }, - "opened_at": { - "display_value": "21/08/2024 16:57:15", - "value": "2024-08-21 19:57:15" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "2209e35787441250ab40c8440cbb356a", - "value": "2209e35787441250ab40c8440cbb356a" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Rodrigo Cunha Da Silva*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/a57a4e3b1be2d01029846538fa4bcb08", - "value": "a57a4e3b1be2d01029846538fa4bcb08" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - BARRA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/2b32c2b91bffe550598a2021f54bcb69", - "value": "2b32c2b91bffe550598a2021f54bcb69" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0347552", - "value": "RITM0347552" - }, - "request": { - "display_value": "REQ0347347", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/e621adfcdb5f295015471403149619be", - "value": "e621adfcdb5f295015471403149619be" - }, - "opened_at": { - "display_value": "05/06/2023 13:29:24", - "value": "2023-06-05 16:29:24" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "2221adfcdb5f295015471403149619bf", - "value": "2221adfcdb5f295015471403149619bf" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Raphael Silva Oliveira*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/9ac858011b20a110c5e163923b4bcb4b", - "value": "9ac858011b20a110c5e163923b4bcb4b" - }, - "description": { - "display_value": "Colaborador solicita configuração de seu novo ramal.\r\nKB não localizada.", - "value": "Colaborador solicita configuração de seu novo ramal.\r\nKB não localizada." - }, - "location": { - "display_value": "HMB - ARICANDUVA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/2722f6e91b6f1050e77eb9121b4bcbcf", - "value": "2722f6e91b6f1050e77eb9121b4bcbcf" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0552334", - "value": "RITM0552334" - }, - "request": { - "display_value": "REQ0550853", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/e6364ece87a0dad0ab40c8440cbb3526", - "value": "e6364ece87a0dad0ab40c8440cbb3526" - }, - "opened_at": { - "display_value": "11/09/2024 09:04:31", - "value": "2024-09-11 12:04:31" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "22364ece87a0dad0ab40c8440cbb3527", - "value": "22364ece87a0dad0ab40c8440cbb3527" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Jessica Pereira De Souza Nascimento", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/d3ba4afb1be2d01029846538fa4bcbfa", - "value": "d3ba4afb1be2d01029846538fa4bcbfa" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - SALVADOR", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/fb223ae91b6f1050e77eb9121b4bcb67", - "value": "fb223ae91b6f1050e77eb9121b4bcb67" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0552056", - "value": "RITM0552056" - }, - "request": { - "display_value": "REQ0550575", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/6663127d876c1ad0ab40c8440cbb35a1", - "value": "6663127d876c1ad0ab40c8440cbb35a1" - }, - "opened_at": { - "display_value": "10/09/2024 15:23:39", - "value": "2024-09-10 18:23:39" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "2263127d876c1ad0ab40c8440cbb35a2", - "value": "2263127d876c1ad0ab40c8440cbb35a2" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Vitoria Sirqueira Munchen", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/b93e4b691b0b8650c5e163923b4bcb9e", - "value": "b93e4b691b0b8650c5e163923b4bcb9e" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - SAO CARLOS", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/7c0e7e6b1b6e8d90598a2021f54bcbce", - "value": "7c0e7e6b1b6e8d90598a2021f54bcbce" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0503086", - "value": "RITM0503086" - }, - "request": { - "display_value": "REQ0501720", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/e6851bda1b9a0e94f46fa687fa4bcb42", - "value": "e6851bda1b9a0e94f46fa687fa4bcb42" - }, - "opened_at": { - "display_value": "23/05/2024 13:08:15", - "value": "2024-05-23 16:08:15" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "22851bda1b9a0e94f46fa687fa4bcb43", - "value": "22851bda1b9a0e94f46fa687fa4bcb43" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Vitoria Guimaraes da Rocha*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/4d9a57afdb12f19015471403149619f7", - "value": "4d9a57afdb12f19015471403149619f7" - }, - "description": { - "display_value": "Colaborador solicita ramal, pois é colaborador novo e precisa de um para seguir sua rotina de trabalho.\r\nkb não localizado", - "value": "Colaborador solicita ramal, pois é colaborador novo e precisa de um para seguir sua rotina de trabalho.\r\nkb não localizado" - }, - "location": { - "display_value": "YELLOW - IBIRAPUERA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/b3223ae91b6f1050e77eb9121b4bcb46", - "value": "b3223ae91b6f1050e77eb9121b4bcb46" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0579150", - "value": "RITM0579150" - }, - "request": { - "display_value": "REQ0577602", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/e69edb88873952d0ab40c8440cbb3505", - "value": "e69edb88873952d0ab40c8440cbb3505" - }, - "opened_at": { - "display_value": "06/11/2024 13:41:17", - "value": "2024-11-06 16:41:17" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "229edb88873952d0ab40c8440cbb3506", - "value": "229edb88873952d0ab40c8440cbb3506" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Jonathan Nunes De Almeida*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/deb102db1b1c5190598a2021f54bcb65", - "value": "deb102db1b1c5190598a2021f54bcb65" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "ELIVEL - JOAO PESSOA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/b5f3a5831b0f8d50598a2021f54bcbb3", - "value": "b5f3a5831b0f8d50598a2021f54bcbb3" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0193756", - "value": "RITM0193756" - }, - "request": { - "display_value": "REQ0193726", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/e7fa05bb1b2b0590598a2021f54bcb15", - "value": "e7fa05bb1b2b0590598a2021f54bcb15" - }, - "opened_at": { - "display_value": "25/05/2022 13:27:42", - "value": "2022-05-25 16:27:42" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "23fa05bb1b2b0590598a2021f54bcb16", - "value": "23fa05bb1b2b0590598a2021f54bcb16" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Marcelo Rodrigues Parreira", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/30aacebb1be2d01029846538fa4bcb24", - "value": "30aacebb1be2d01029846538fa4bcb24" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HYUNDAI - IMARES", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/23223ae91b6f1050e77eb9121b4bcb0a", - "value": "23223ae91b6f1050e77eb9121b4bcb0a" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0465554", - "value": "RITM0465554" - }, - "request": { - "display_value": "REQ0464396", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/e8a1e0081b380210c5e163923b4bcb76", - "value": "e8a1e0081b380210c5e163923b4bcb76" - }, - "opened_at": { - "display_value": "02/03/2024 10:41:43", - "value": "2024-03-02 13:41:43" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "24a1e0081b380210c5e163923b4bcb77", - "value": "24a1e0081b380210c5e163923b4bcb77" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Ricardo Marcondes Farah", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/e08a427b1be2d01029846538fa4bcbe4", - "value": "e08a427b1be2d01029846538fa4bcbe4" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HYUNDAI - IPIRANGA II", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/6f223ae91b6f1050e77eb9121b4bcb0a", - "value": "6f223ae91b6f1050e77eb9121b4bcb0a" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0182754", - "value": "RITM0182754" - }, - "request": { - "display_value": "REQ0182725", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/e8afaf851bcf8d10598a2021f54bcbcc", - "value": "e8afaf851bcf8d10598a2021f54bcbcc" - }, - "opened_at": { - "display_value": "22/04/2022 15:52:20", - "value": "2022-04-22 18:52:20" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "24afaf851bcf8d10598a2021f54bcbcd", - "value": "24afaf851bcf8d10598a2021f54bcbcd" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Raiane De Abreu Pinheiro*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/9a7a8e3b1be2d01029846538fa4bcb20", - "value": "9a7a8e3b1be2d01029846538fa4bcb20" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "S MOTORS - RIO DE JANEIRO", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/3f223ae91b6f1050e77eb9121b4bcb2d", - "value": "3f223ae91b6f1050e77eb9121b4bcb2d" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0555900", - "value": "RITM0555900" - }, - "request": { - "display_value": "REQ0554406", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/e8c93f5487f0d254ab40c8440cbb353f", - "value": "e8c93f5487f0d254ab40c8440cbb353f" - }, - "opened_at": { - "display_value": "18/09/2024 17:15:36", - "value": "2024-09-18 20:15:36" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "24c93f5487f0d254ab40c8440cbb3540", - "value": "24c93f5487f0d254ab40c8440cbb3540" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Larissa Avelar Gomes", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/0b70190a1b694e14c5e163923b4bcb2f", - "value": "0b70190a1b694e14c5e163923b4bcb2f" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - JACAREPAGUA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/7085178d1ba69dd0c5e163923b4bcbff", - "value": "7085178d1ba69dd0c5e163923b4bcbff" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0386602", - "value": "RITM0386602" - }, - "request": { - "display_value": "REQ0386046", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/e98966521b8d7990f46fa687fa4bcbee", - "value": "e98966521b8d7990f46fa687fa4bcbee" - }, - "opened_at": { - "display_value": "05/09/2023 10:26:19", - "value": "2023-09-05 13:26:19" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "258966521b8d7990f46fa687fa4bcbef", - "value": "258966521b8d7990f46fa687fa4bcbef" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Ruth Franca Lima*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/618a067b1be2d01029846538fa4bcbf8", - "value": "618a067b1be2d01029846538fa4bcbf8" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - SÃO BERNARDO", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/77223ae91b6f1050e77eb9121b4bcb69", - "value": "77223ae91b6f1050e77eb9121b4bcb69" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0525310", - "value": "RITM0525310" - }, - "request": { - "display_value": "REQ0523895", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/ea6c874e979786d01f863d66f053afd4", - "value": "ea6c874e979786d01f863d66f053afd4" - }, - "opened_at": { - "display_value": "11/07/2024 10:52:42", - "value": "2024-07-11 13:52:42" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "266c874e979786d01f863d66f053afd5", - "value": "266c874e979786d01f863d66f053afd5" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Vitoria Sirqueira Munchen", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/b93e4b691b0b8650c5e163923b4bcb9e", - "value": "b93e4b691b0b8650c5e163923b4bcb9e" - }, - "description": { - "display_value": "Colaboradora informou houve um remanejamento dos telefones na localidade, o aparelho recebe ligações, porém a mesma não sabe o numero do ramal, não soube informar o numero do ramal. Ramal sem fio. Solicita configuração. ", - "value": "Colaboradora informou houve um remanejamento dos telefones na localidade, o aparelho recebe ligações, porém a mesma não sabe o numero do ramal, não soube informar o numero do ramal. Ramal sem fio. Solicita configuração. " - }, - "location": { - "display_value": "YELLOW - ARACATUBA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/0f26c6d61bf92050bb0f32681b4bcb39", - "value": "0f26c6d61bf92050bb0f32681b4bcb39" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0263966", - "value": "RITM0263966" - }, - "request": { - "display_value": "REQ0263933", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/eb1c0a421b93d510598a2021f54bcb75", - "value": "eb1c0a421b93d510598a2021f54bcb75" - }, - "opened_at": { - "display_value": "22/11/2022 17:38:19", - "value": "2022-11-22 20:38:19" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "271c0a421b93d510598a2021f54bcb76", - "value": "271c0a421b93d510598a2021f54bcb76" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Mary Edna Da Silva Ribeiro*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/03aac2fb1be2d01029846538fa4bcb34", - "value": "03aac2fb1be2d01029846538fa4bcb34" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - JACAREPAGUA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/7085178d1ba69dd0c5e163923b4bcbff", - "value": "7085178d1ba69dd0c5e163923b4bcbff" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0434855", - "value": "RITM0434855" - }, - "request": { - "display_value": "REQ0433973", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/eb51cbaa1b037910c5e163923b4bcb06", - "value": "eb51cbaa1b037910c5e163923b4bcb06" - }, - "opened_at": { - "display_value": "14/12/2023 16:54:32", - "value": "2023-12-14 19:54:32" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "2751cbaa1b037910c5e163923b4bcb07", - "value": "2751cbaa1b037910c5e163923b4bcb07" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Nayara Cristina Dos Santos", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/597a0e3b1be2d01029846538fa4bcb1a", - "value": "597a0e3b1be2d01029846538fa4bcb1a" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - SANTANA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/ab22f6e91b6f1050e77eb9121b4bcbe7", - "value": "ab22f6e91b6f1050e77eb9121b4bcbe7" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0644106", - "value": "RITM0644106" - }, - "request": { - "display_value": "REQ0642464", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/ebfac93287acea50ab40c8440cbb351c", - "value": "ebfac93287acea50ab40c8440cbb351c" - }, - "opened_at": { - "display_value": "31/03/2025 08:52:20", - "value": "2025-03-31 11:52:20" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "27fac93287acea50ab40c8440cbb351d", - "value": "27fac93287acea50ab40c8440cbb351d" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Relatorios BI", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/ca4dbbcb1b9fd010e77eb9121b4bcb8d", - "value": "ca4dbbcb1b9fd010e77eb9121b4bcb8d" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - IMARES", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/53a32ca71b0acad0598a2021f54bcb1e", - "value": "53a32ca71b0acad0598a2021f54bcb1e" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0526893", - "value": "RITM0526893" - }, - "request": { - "display_value": "REQ0525477", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/ecd3e4f31b5fca14c5e163923b4bcb4c", - "value": "ecd3e4f31b5fca14c5e163923b4bcb4c" - }, - "opened_at": { - "display_value": "16/07/2024 09:05:29", - "value": "2024-07-16 12:05:29" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "28d3e4f31b5fca14c5e163923b4bcb4d", - "value": "28d3e4f31b5fca14c5e163923b4bcb4d" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Luciano Dantas", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/aa5a4f1d1b7179d0f46fa687fa4bcb66", - "value": "aa5a4f1d1b7179d0f46fa687fa4bcb66" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - CAMPINAS", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/7b223ae91b6f1050e77eb9121b4bcb3b", - "value": "7b223ae91b6f1050e77eb9121b4bcb3b" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0220455", - "value": "RITM0220455" - }, - "request": { - "display_value": "REQ0220424", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/ed7fd2f01b5d1190c5e163923b4bcb62", - "value": "ed7fd2f01b5d1190c5e163923b4bcb62" - }, - "opened_at": { - "display_value": "11/08/2022 11:44:51", - "value": "2022-08-11 14:44:51" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia Móvel", - "value": "Solicitações relacionadas a telefonia Móvel" - }, - "sys_id": { - "display_value": "297fd2f01b5d1190c5e163923b4bcb63", - "value": "297fd2f01b5d1190c5e163923b4bcb63" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Service Desk GW", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/21768b641b7f149029846538fa4bcb5c", - "value": "21768b641b7f149029846538fa4bcb5c" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - FORTALEZA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/2322f6e91b6f1050e77eb9121b4bcbd9", - "value": "2322f6e91b6f1050e77eb9121b4bcbd9" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0045867", - "value": "RITM0045867" - }, - "request": { - "display_value": "REQ0045859", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/21e554db1ba6e45029846538fa4bcb70", - "value": "21e554db1ba6e45029846538fa4bcb70" - }, - "opened_at": { - "display_value": "02/03/2021 10:53:40", - "value": "2021-03-02 13:53:40" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "29e554db1ba6e45029846538fa4bcb70", - "value": "29e554db1ba6e45029846538fa4bcb70" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Rosana Santos Da Cruz", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/e97a0e3b1be2d01029846538fa4bcbcf", - "value": "e97a0e3b1be2d01029846538fa4bcbcf" - }, - "description": { - "display_value": "Aberto chamado junto a Sothis .\r\n\r\nChamado: 7098", - "value": "Aberto chamado junto a Sothis .\r\n\r\nChamado: 7098" - }, - "location": { - "display_value": "HYUNDAI - BELO HORIZONTE", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/e722f6e91b6f1050e77eb9121b4bcbff", - "value": "e722f6e91b6f1050e77eb9121b4bcbff" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0464518", - "value": "RITM0464518" - }, - "request": { - "display_value": "REQ0463366", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/eec3aa1f1be8c290f46fa687fa4bcbf3", - "value": "eec3aa1f1be8c290f46fa687fa4bcbf3" - }, - "opened_at": { - "display_value": "29/02/2024 12:14:56", - "value": "2024-02-29 15:14:56" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "2ac3aa1f1be8c290f46fa687fa4bcbf4", - "value": "2ac3aa1f1be8c290f46fa687fa4bcbf4" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Carina Bertoloto Dunder*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/83c90b57db3ef5901547140314961960", - "value": "83c90b57db3ef5901547140314961960" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0182349", - "value": "RITM0182349" - }, - "request": { - "display_value": "REQ0182320", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/effa56c11b8bc910f46fa687fa4bcb7a", - "value": "effa56c11b8bc910f46fa687fa4bcb7a" - }, - "opened_at": { - "display_value": "22/04/2022 09:42:32", - "value": "2022-04-22 12:42:32" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "2bfa56c11b8bc910f46fa687fa4bcb7b", - "value": "2bfa56c11b8bc910f46fa687fa4bcb7b" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Angela Rachel Sousa Da Silva", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/eeaa82fb1be2d01029846538fa4bcb75", - "value": "eeaa82fb1be2d01029846538fa4bcb75" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HYUNDAI - NATAL III", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/f7223ae91b6f1050e77eb9121b4bcb26", - "value": "f7223ae91b6f1050e77eb9121b4bcb26" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0342980", - "value": "RITM0342980" - }, - "request": { - "display_value": "REQ0342812", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/e15e0855dbc3e1d015471403149619d1", - "value": "e15e0855dbc3e1d015471403149619d1" - }, - "opened_at": { - "display_value": "25/05/2023 10:28:48", - "value": "2023-05-25 13:28:48" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "2d5e0855dbc3e1d015471403149619d1", - "value": "2d5e0855dbc3e1d015471403149619d1" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Ricardo Marcondes Farah", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/e08a427b1be2d01029846538fa4bcbe4", - "value": "e08a427b1be2d01029846538fa4bcbe4" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HYUNDAI - IPIRANGA II", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/6f223ae91b6f1050e77eb9121b4bcb0a", - "value": "6f223ae91b6f1050e77eb9121b4bcb0a" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0391561", - "value": "RITM0391561" - }, - "request": { - "display_value": "REQ0390966", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/e1c885ae1bddb110598a2021f54bcb4f", - "value": "e1c885ae1bddb110598a2021f54bcb4f" - }, - "opened_at": { - "display_value": "18/09/2023 08:17:47", - "value": "2023-09-18 11:17:47" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "2dc885ae1bddb110598a2021f54bcb4f", - "value": "2dc885ae1bddb110598a2021f54bcb4f" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Simone Cristina Do Nascimento*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/751009251bb41910f46fa687fa4bcb93", - "value": "751009251bb41910f46fa687fa4bcb93" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0656436", - "value": "RITM0656436" - }, - "request": { - "display_value": "REQ0654772", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/e211553b978d2610501634a6f053afdc", - "value": "e211553b978d2610501634a6f053afdc" - }, - "opened_at": { - "display_value": "28/04/2025 08:24:20", - "value": "2025-04-28 11:24:20" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "2e11553b978d2610501634a6f053afdc", - "value": "2e11553b978d2610501634a6f053afdc" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Fabio Aparecido Furlan", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/b98a867b1be2d01029846538fa4bcb1e", - "value": "b98a867b1be2d01029846538fa4bcb1e" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - IMARES", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/53a32ca71b0acad0598a2021f54bcb1e", - "value": "53a32ca71b0acad0598a2021f54bcb1e" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0492204", - "value": "RITM0492204" - }, - "request": { - "display_value": "REQ0490855", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/e293594b1b794a10598a2021f54bcb92", - "value": "e293594b1b794a10598a2021f54bcb92" - }, - "opened_at": { - "display_value": "30/04/2024 15:04:36", - "value": "2024-04-30 18:04:36" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "2e93594b1b794a10598a2021f54bcb92", - "value": "2e93594b1b794a10598a2021f54bcb92" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Vania Alves Vieira Rodrigues", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/abaa06fb1be2d01029846538fa4bcb03", - "value": "abaa06fb1be2d01029846538fa4bcb03" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "PAULINVEL - MATRIZ", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/37223ae91b6f1050e77eb9121b4bcb27", - "value": "37223ae91b6f1050e77eb9121b4bcb27" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0375161", - "value": "RITM0375161" - }, - "request": { - "display_value": "REQ0374713", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/e2b474bd1b687150598a2021f54bcba3", - "value": "e2b474bd1b687150598a2021f54bcba3" - }, - "opened_at": { - "display_value": "09/08/2023 16:07:39", - "value": "2023-08-09 19:07:39" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "2eb474bd1b687150598a2021f54bcba3", - "value": "2eb474bd1b687150598a2021f54bcba3" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Debora Rodrigues Ferreira De Faria*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/3baa06fb1be2d01029846538fa4bcb7d", - "value": "3baa06fb1be2d01029846538fa4bcb7d" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - MORUMBI", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/77223ae91b6f1050e77eb9121b4bcb52", - "value": "77223ae91b6f1050e77eb9121b4bcb52" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0020506", - "value": "RITM0020506" - }, - "request": { - "display_value": "REQ0020503", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/26e746b01bcde450e77eb9121b4bcb6b", - "value": "26e746b01bcde450e77eb9121b4bcb6b" - }, - "opened_at": { - "display_value": "10/12/2020 11:12:48", - "value": "2020-12-10 14:12:48" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia Móvel", - "value": "Solicitações relacionadas a telefonia Móvel" - }, - "sys_id": { - "display_value": "2ee746b01bcde450e77eb9121b4bcb6b", - "value": "2ee746b01bcde450e77eb9121b4bcb6b" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Controle de Acessos GW*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/bf55c3241b7f149029846538fa4bcbbb", - "value": "bf55c3241b7f149029846538fa4bcbbb" - }, - "description": { - "display_value": "Nome:\tBruna Aalli Morais\r\nTelefone/Ramal:\t18 3199-0970 / 18 98160-8370 - \r\nLocalidade:\tHMB - Araçatuba\r\nIP:\t\r\nProblema/Solicitação:\ta usuária solicita o bloqueio de utilização do WhatsApp para o gerente Daniel Olivi Malta. O número que o gerente está utilizando é o (18) 3199-0970.\r\n\r\nAtt, Bruno Melo.", - "value": "Nome:\tBruna Aalli Morais\r\nTelefone/Ramal:\t18 3199-0970 / 18 98160-8370 - \r\nLocalidade:\tHMB - Araçatuba\r\nIP:\t\r\nProblema/Solicitação:\ta usuária solicita o bloqueio de utilização do WhatsApp para o gerente Daniel Olivi Malta. O número que o gerente está utilizando é o (18) 3199-0970.\r\n\r\nAtt, Bruno Melo." - }, - "location": { - "display_value": "HMB - ARACATUBA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/e722f6e91b6f1050e77eb9121b4bcbce", - "value": "e722f6e91b6f1050e77eb9121b4bcbce" - }, - "state": { - "display_value": "Encerrado - Omitido", - "value": "7" - } - }, - { - "number": { - "display_value": "RITM0050171", - "value": "RITM0050171" - }, - "request": { - "display_value": "REQ0050162", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/26fef76b1b36a4d029846538fa4bcb9c", - "value": "26fef76b1b36a4d029846538fa4bcb9c" - }, - "opened_at": { - "display_value": "16/03/2021 08:46:10", - "value": "2021-03-16 11:46:10" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "2efef76b1b36a4d029846538fa4bcb9c", - "value": "2efef76b1b36a4d029846538fa4bcb9c" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Anderson Acioli De Souza*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/635a0ef71be2d01029846538fa4bcb19", - "value": "635a0ef71be2d01029846538fa4bcb19" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - JUNDIAI", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/bb223ae91b6f1050e77eb9121b4bcb4c", - "value": "bb223ae91b6f1050e77eb9121b4bcb4c" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0566507", - "value": "RITM0566507" - }, - "request": { - "display_value": "REQ0564986", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/e3e7e4f71bc5de10c5e163923b4bcb75", - "value": "e3e7e4f71bc5de10c5e163923b4bcb75" - }, - "opened_at": { - "display_value": "11/10/2024 09:13:18", - "value": "2024-10-11 12:13:18" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "2fe7e4f71bc5de10c5e163923b4bcb75", - "value": "2fe7e4f71bc5de10c5e163923b4bcb75" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Denis De Sousa Gomes", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/c683bbfd1b560654598a2021f54bcbb0", - "value": "c683bbfd1b560654598a2021f54bcbb0" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - ANHANGUERA MATRIZ", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/bf223ae91b6f1050e77eb9121b4bcb4f", - "value": "bf223ae91b6f1050e77eb9121b4bcb4f" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0426155", - "value": "RITM0426155" - }, - "request": { - "display_value": "REQ0425315", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/f4c9cbd31bb2b590c5e163923b4bcb1a", - "value": "f4c9cbd31bb2b590c5e163923b4bcb1a" - }, - "opened_at": { - "display_value": "04/12/2023 15:10:58", - "value": "2023-12-04 18:10:58" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "30c9cbd31bb2b590c5e163923b4bcb1b", - "value": "30c9cbd31bb2b590c5e163923b4bcb1b" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Grazielli Silva Dos Santos", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/059837921bf4ed50c5e163923b4bcb07", - "value": "059837921bf4ed50c5e163923b4bcb07" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0545763", - "value": "RITM0545763" - }, - "request": { - "display_value": "REQ0544300", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/f50e47651bd01e90c5e163923b4bcbd3", - "value": "f50e47651bd01e90c5e163923b4bcbd3" - }, - "opened_at": { - "display_value": "28/08/2024 14:45:35", - "value": "2024-08-28 17:45:35" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "310e47651bd01e90c5e163923b4bcbd4", - "value": "310e47651bd01e90c5e163923b4bcbd4" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Beatriz De Araujo Alves", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/ec7180651bd0d150f46fa687fa4bcb0c", - "value": "ec7180651bd0d150f46fa687fa4bcb0c" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "ELIVEL - ANHANGUERA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/2b22f6e91b6f1050e77eb9121b4bcbc5", - "value": "2b22f6e91b6f1050e77eb9121b4bcbc5" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0641460", - "value": "RITM0641460" - }, - "request": { - "display_value": "REQ0639820", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/f522cb783bac2a102b4dd037f4e45a95", - "value": "f522cb783bac2a102b4dd037f4e45a95" - }, - "opened_at": { - "display_value": "25/03/2025 12:25:05", - "value": "2025-03-25 15:25:05" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "3122cb783bac2a102b4dd037f4e45a96", - "value": "3122cb783bac2a102b4dd037f4e45a96" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Sheila Mestre De Araujo", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/556a8ef71be2d01029846538fa4bcbd8", - "value": "556a8ef71be2d01029846538fa4bcbd8" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - SANTANA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/ab22f6e91b6f1050e77eb9121b4bcbe7", - "value": "ab22f6e91b6f1050e77eb9121b4bcbe7" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0346077", - "value": "RITM0346077" - }, - "request": { - "display_value": "REQ0345887", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/f53ffca71b4b6d10c5e163923b4bcb6b", - "value": "f53ffca71b4b6d10c5e163923b4bcb6b" - }, - "opened_at": { - "display_value": "01/06/2023 13:48:40", - "value": "2023-06-01 16:48:40" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "313ffca71b4b6d10c5e163923b4bcb6c", - "value": "313ffca71b4b6d10c5e163923b4bcb6c" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Octavio Da Silva Almeida*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/1c7c4fa9db4155101547140314961904", - "value": "1c7c4fa9db4155101547140314961904" - }, - "description": { - "display_value": "colaborador solicita que configure o ramal dele para receber ligações do salão de vendas\r\ncelular: (31) 97315-1684 e colaborador informou que é novo na empresa e não soube informar o centro de custo da loja. \r\nKB não localizado. ", - "value": "colaborador solicita que configure o ramal dele para receber ligações do salão de vendas\r\ncelular: (31) 97315-1684 e colaborador informou que é novo na empresa e não soube informar o centro de custo da loja. \r\nKB não localizado. " - }, - "location": { - "display_value": "YELLOW - CRISTIANO MACHADO", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/8a4538e3dbc909101547140314961951", - "value": "8a4538e3dbc909101547140314961951" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0138158", - "value": "RITM0138158" - }, - "request": { - "display_value": "REQ0138135", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/f6942e8d1b904590c5e163923b4bcb98", - "value": "f6942e8d1b904590c5e163923b4bcb98" - }, - "opened_at": { - "display_value": "06/12/2021 17:31:52", - "value": "2021-12-06 20:31:52" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "32942e8d1b904590c5e163923b4bcb99", - "value": "32942e8d1b904590c5e163923b4bcb99" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Gil Figueiredo*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/118a067b1be2d01029846538fa4bcb01", - "value": "118a067b1be2d01029846538fa4bcb01" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HYUNDAI - CUIABA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/ef223ae91b6f1050e77eb9121b4bcb05", - "value": "ef223ae91b6f1050e77eb9121b4bcb05" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0021411", - "value": "RITM0021411" - }, - "request": { - "display_value": "REQ0021408", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/3ac88e361bc56c9029846538fa4bcb33", - "value": "3ac88e361bc56c9029846538fa4bcb33" - }, - "opened_at": { - "display_value": "16/12/2020 16:24:30", - "value": "2020-12-16 19:24:30" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "32c88e361bc56c9029846538fa4bcb34", - "value": "32c88e361bc56c9029846538fa4bcb34" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Flavia Cristina Nascimento Rodrigues*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/1d7a0e3b1be2d01029846538fa4bcb56", - "value": "1d7a0e3b1be2d01029846538fa4bcb56" - }, - "description": { - "display_value": "Aberto chamado junto Sothis .\r\n\r\nChamado: 6126", - "value": "Aberto chamado junto Sothis .\r\n\r\nChamado: 6126" - }, - "location": { - "display_value": "YELLOW - BOTAFOGO", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/7f223ae91b6f1050e77eb9121b4bcb31", - "value": "7f223ae91b6f1050e77eb9121b4bcb31" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0668012", - "value": "RITM0668012" - }, - "request": { - "display_value": "REQ0666335", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/f6d5ffc33be16e10f6e903f136e45ad5", - "value": "f6d5ffc33be16e10f6e903f136e45ad5" - }, - "opened_at": { - "display_value": "21/05/2025 09:00:06", - "value": "2025-05-21 12:00:06" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "32d5ffc33be16e10f6e903f136e45ad6", - "value": "32d5ffc33be16e10f6e903f136e45ad6" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Evandro Jorge Catan", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/778a0e7b1be2d01029846538fa4bcbc9", - "value": "778a0e7b1be2d01029846538fa4bcbc9" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - S J DO RIO PRETO", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/bf223ae91b6f1050e77eb9121b4bcb66", - "value": "bf223ae91b6f1050e77eb9121b4bcb66" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0632397", - "value": "RITM0632397" - }, - "request": { - "display_value": "REQ0630768", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/f6f324be8788a6d0ab40c8440cbb35f3", - "value": "f6f324be8788a6d0ab40c8440cbb35f3" - }, - "opened_at": { - "display_value": "06/03/2025 09:30:29", - "value": "2025-03-06 12:30:29" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "32f324be8788a6d0ab40c8440cbb35f4", - "value": "32f324be8788a6d0ab40c8440cbb35f4" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Roseli Oliveira", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/0c321550db2a6d10154714031496197c", - "value": "0c321550db2a6d10154714031496197c" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - CONSOLACAO", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/6b22f6e91b6f1050e77eb9121b4bcbd6", - "value": "6b22f6e91b6f1050e77eb9121b4bcbd6" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0192508", - "value": "RITM0192508" - }, - "request": { - "display_value": "REQ0192478", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/f6faeb861b2b0950f46fa687fa4bcb2e", - "value": "f6faeb861b2b0950f46fa687fa4bcb2e" - }, - "opened_at": { - "display_value": "20/05/2022 14:37:19", - "value": "2022-05-20 17:37:19" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "32faeb861b2b0950f46fa687fa4bcb2f", - "value": "32faeb861b2b0950f46fa687fa4bcb2f" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Lidiane Aparecida Diniz Manicoba", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/7d9a06bb1be2d01029846538fa4bcb96", - "value": "7d9a06bb1be2d01029846538fa4bcb96" - }, - "description": { - "display_value": "Favor verificar a solicitação", - "value": "Favor verificar a solicitação" - }, - "location": { - "display_value": "YELLOW - NATAL", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/ff223ae91b6f1050e77eb9121b4bcb53", - "value": "ff223ae91b6f1050e77eb9121b4bcb53" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0365288", - "value": "RITM0365288" - }, - "request": { - "display_value": "REQ0364915", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/f7281a621bcc3dd0f46fa687fa4bcb91", - "value": "f7281a621bcc3dd0f46fa687fa4bcb91" - }, - "opened_at": { - "display_value": "18/07/2023 10:46:15", - "value": "2023-07-18 13:46:15" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "33281a621bcc3dd0f46fa687fa4bcb92", - "value": "33281a621bcc3dd0f46fa687fa4bcb92" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Vanessa Aparecida Dos Santos Mota", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/a39a8abb1be2d01029846538fa4bcb82", - "value": "a39a8abb1be2d01029846538fa4bcb82" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - SAO JOSE DOS CAMPOS", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/eb22f6e91b6f1050e77eb9121b4bcbeb", - "value": "eb22f6e91b6f1050e77eb9121b4bcbeb" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0410349", - "value": "RITM0410349" - }, - "request": { - "display_value": "REQ0409618", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/f9cea9c41bdaf110c5e163923b4bcb0d", - "value": "f9cea9c41bdaf110c5e163923b4bcb0d" - }, - "opened_at": { - "display_value": "30/10/2023 09:41:48", - "value": "2023-10-30 12:41:48" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "35cea9c41bdaf110c5e163923b4bcb0e", - "value": "35cea9c41bdaf110c5e163923b4bcb0e" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Grazielli Silva Dos Santos", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/059837921bf4ed50c5e163923b4bcb07", - "value": "059837921bf4ed50c5e163923b4bcb07" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0469023", - "value": "RITM0469023" - }, - "request": { - "display_value": "REQ0467841", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/f9d3f852dbfc065015471403149619cc", - "value": "f9d3f852dbfc065015471403149619cc" - }, - "opened_at": { - "display_value": "09/03/2024 11:47:36", - "value": "2024-03-09 14:47:36" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "35d3f852dbfc065015471403149619cd", - "value": "35d3f852dbfc065015471403149619cd" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Erich Ferreira De Morais*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/0fb4e363db112d501547140314961935", - "value": "0fb4e363db112d501547140314961935" - }, - "description": { - "display_value": " Colaborador solicitou auxilio para verificar a possibilidade de transferir ligação de um ramal para o outro. O mesmo relatou que só conseguem receber ligações se entrarem em contato direto com ele e gostaria de saber a possibilidade de \"puxar\" a ligação de outros ramais para o dele. Gostaria de saber se tem algum código que consiga antecipar o atendimento da ligação quando alguém entra em contato com outro ramal.\r\nRamais abaixo com solicitação supracitada.\r\n(19) 37059118\r\n(19) 37059119\r\nKb não localizado", - "value": " Colaborador solicitou auxilio para verificar a possibilidade de transferir ligação de um ramal para o outro. O mesmo relatou que só conseguem receber ligações se entrarem em contato direto com ele e gostaria de saber a possibilidade de \"puxar\" a ligação de outros ramais para o dele. Gostaria de saber se tem algum código que consiga antecipar o atendimento da ligação quando alguém entra em contato com outro ramal.\r\nRamais abaixo com solicitação supracitada.\r\n(19) 37059118\r\n(19) 37059119\r\nKb não localizado" - }, - "location": { - "display_value": "YELLOW - CAMPINAS", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/7b223ae91b6f1050e77eb9121b4bcb3b", - "value": "7b223ae91b6f1050e77eb9121b4bcb3b" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0638803", - "value": "RITM0638803" - }, - "request": { - "display_value": "REQ0637168", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/fa337b7a3b50ea902b4dd037f4e45aeb", - "value": "fa337b7a3b50ea902b4dd037f4e45aeb" - }, - "opened_at": { - "display_value": "19/03/2025 10:51:40", - "value": "2025-03-19 13:51:40" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "36337b7a3b50ea902b4dd037f4e45aec", - "value": "36337b7a3b50ea902b4dd037f4e45aec" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Amanda Gabriella Batista de Souza*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/791445de3be312102b4dd037f4e45aa0", - "value": "791445de3be312102b4dd037f4e45aa0" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - BOTAFOGO", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/6722f6e91b6f1050e77eb9121b4bcbd3", - "value": "6722f6e91b6f1050e77eb9121b4bcbd3" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0486216", - "value": "RITM0486216" - }, - "request": { - "display_value": "REQ0484921", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/fa8299e687214a50f4cfcb330cbb35da", - "value": "fa8299e687214a50f4cfcb330cbb35da" - }, - "opened_at": { - "display_value": "16/04/2024 15:27:19", - "value": "2024-04-16 18:27:19" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "368299e687214a50f4cfcb330cbb35db", - "value": "368299e687214a50f4cfcb330cbb35db" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Patricia Liberato De Oliveira*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/b09a02bb1be2d01029846538fa4bcb85", - "value": "b09a02bb1be2d01029846538fa4bcb85" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - TIJUCA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/a322f6e91b6f1050e77eb9121b4bcbee", - "value": "a322f6e91b6f1050e77eb9121b4bcbee" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0323297", - "value": "RITM0323297" - }, - "request": { - "display_value": "REQ0323218", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/fae4c8591b4ea990c5e163923b4bcb60", - "value": "fae4c8591b4ea990c5e163923b4bcb60" - }, - "opened_at": { - "display_value": "05/04/2023 16:44:51", - "value": "2023-04-05 19:44:51" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "36e4c8591b4ea990c5e163923b4bcb61", - "value": "36e4c8591b4ea990c5e163923b4bcb61" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Tatiana Gomes De Andrade*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/9e8ac67b1be2d01029846538fa4bcba2", - "value": "9e8ac67b1be2d01029846538fa4bcba2" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - BELO HORIZONTE", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/2b22f6e91b6f1050e77eb9121b4bcbd2", - "value": "2b22f6e91b6f1050e77eb9121b4bcbd2" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0265293", - "value": "RITM0265293" - }, - "request": { - "display_value": "REQ0265260", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/fb2e45431b171150f46fa687fa4bcb6b", - "value": "fb2e45431b171150f46fa687fa4bcb6b" - }, - "opened_at": { - "display_value": "25/11/2022 15:41:39", - "value": "2022-11-25 18:41:39" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "372e45431b171150f46fa687fa4bcb6c", - "value": "372e45431b171150f46fa687fa4bcb6c" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Natalia Da Silva Reis Do Nascimento", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/3ba9b29e1b3591d0c5e163923b4bcb06", - "value": "3ba9b29e1b3591d0c5e163923b4bcb06" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - JACAREPAGUA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/7085178d1ba69dd0c5e163923b4bcbff", - "value": "7085178d1ba69dd0c5e163923b4bcbff" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0575790", - "value": "RITM0575790" - }, - "request": { - "display_value": "REQ0574242", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/fb757c523be15e102b4dd037f4e45a58", - "value": "fb757c523be15e102b4dd037f4e45a58" - }, - "opened_at": { - "display_value": "31/10/2024 14:53:05", - "value": "2024-10-31 17:53:05" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "37757c523be15e102b4dd037f4e45a59", - "value": "37757c523be15e102b4dd037f4e45a59" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Camila Aparecida Mandes", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/e41b3c061b0f0e50c5e163923b4bcba5", - "value": "e41b3c061b0f0e50c5e163923b4bcba5" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - VILA GUILHERME", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/3f223ae91b6f1050e77eb9121b4bcb6b", - "value": "3f223ae91b6f1050e77eb9121b4bcb6b" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0467977", - "value": "RITM0467977" - }, - "request": { - "display_value": "REQ0466804", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/fb93cae1dbb84e1015471403149619f2", - "value": "fb93cae1dbb84e1015471403149619f2" - }, - "opened_at": { - "display_value": "07/03/2024 09:40:43", - "value": "2024-03-07 12:40:43" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "3793cae1dbb84e1015471403149619f3", - "value": "3793cae1dbb84e1015471403149619f3" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Natasha Dos Santos Carvalho*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/2f70a7c31b86fd10598a2021f54bcbb0", - "value": "2f70a7c31b86fd10598a2021f54bcbb0" - }, - "description": { - "display_value": "ip do telefone: 10.20.227.7 \r\nip da maquina: 10.20.227. 23\r\n\r\nColaboradora quer config. ramal dela talvez seja 2338 por favor confirmar com a mesma, colaborador precisa de quer toque telefone na ura \r\n\r\n\r\n\r\nkb não encontrado", - "value": "ip do telefone: 10.20.227.7 \r\nip da maquina: 10.20.227. 23\r\n\r\nColaboradora quer config. ramal dela talvez seja 2338 por favor confirmar com a mesma, colaborador precisa de quer toque telefone na ura \r\n\r\n\r\n\r\nkb não encontrado" - }, - "location": { - "display_value": "YELLOW - CRISTIANO MACHADO", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/8a4538e3dbc909101547140314961951", - "value": "8a4538e3dbc909101547140314961951" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0605037", - "value": "RITM0605037" - }, - "request": { - "display_value": "REQ0603447", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/fd3bcd36977ede10501634a6f053af7b", - "value": "fd3bcd36977ede10501634a6f053af7b" - }, - "opened_at": { - "display_value": "03/01/2025 09:03:25", - "value": "2025-01-03 12:03:25" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "393bcd36977ede10501634a6f053af7c", - "value": "393bcd36977ede10501634a6f053af7c" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Carina Bertoloto Dunder*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/83c90b57db3ef5901547140314961960", - "value": "83c90b57db3ef5901547140314961960" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0354886", - "value": "RITM0354886" - }, - "request": { - "display_value": "REQ0354626", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/fd5a15d61bef6d10c5e163923b4bcb0c", - "value": "fd5a15d61bef6d10c5e163923b4bcb0c" - }, - "opened_at": { - "display_value": "22/06/2023 15:06:10", - "value": "2023-06-22 18:06:10" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "395a15d61bef6d10c5e163923b4bcb0d", - "value": "395a15d61bef6d10c5e163923b4bcb0d" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Olivia Arguelho De Brito*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/832780471bb4741029846538fa4bcb9b", - "value": "832780471bb4741029846538fa4bcb9b" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - CAMPO GRANDE", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/b7223ae91b6f1050e77eb9121b4bcb3c", - "value": "b7223ae91b6f1050e77eb9121b4bcb3c" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0396959", - "value": "RITM0396959" - }, - "request": { - "display_value": "REQ0396320", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/fd62a6f11ba57590598a2021f54bcb81", - "value": "fd62a6f11ba57590598a2021f54bcb81" - }, - "opened_at": { - "display_value": "28/09/2023 17:09:37", - "value": "2023-09-28 20:09:37" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "3962a6f11ba57590598a2021f54bcb82", - "value": "3962a6f11ba57590598a2021f54bcb82" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Thayane Fonseca De Oliveira", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/18aa4ebb1be2d01029846538fa4bcb76", - "value": "18aa4ebb1be2d01029846538fa4bcb76" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - CRISTIANO MACHADO", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/8a4538e3dbc909101547140314961951", - "value": "8a4538e3dbc909101547140314961951" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0418772", - "value": "RITM0418772" - }, - "request": { - "display_value": "REQ0417979", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/fe250b251b267d90c5e163923b4bcbc2", - "value": "fe250b251b267d90c5e163923b4bcbc2" - }, - "opened_at": { - "display_value": "16/11/2023 18:05:50", - "value": "2023-11-16 21:05:50" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "3a250b251b267d90c5e163923b4bcbc3", - "value": "3a250b251b267d90c5e163923b4bcbc3" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Lara Lorrany Barbosa Bispo", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/919a82bb1be2d01029846538fa4bcb35", - "value": "919a82bb1be2d01029846538fa4bcb35" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - BELO HORIZONTE", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/2b22f6e91b6f1050e77eb9121b4bcbd2", - "value": "2b22f6e91b6f1050e77eb9121b4bcbd2" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0672172", - "value": "RITM0672172" - }, - "request": { - "display_value": "REQ0670479", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/fe54f9bd3bbde690f6e903f136e45a28", - "value": "fe54f9bd3bbde690f6e903f136e45a28" - }, - "opened_at": { - "display_value": "29/05/2025 12:37:35", - "value": "2025-05-29 15:37:35" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "3a54f9bd3bbde690f6e903f136e45a29", - "value": "3a54f9bd3bbde690f6e903f136e45a29" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Vanessa Souza Da Silva", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/e5bac6fb1be2d01029846538fa4bcb86", - "value": "e5bac6fb1be2d01029846538fa4bcb86" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HYUNDAI - MATRIZ", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/a3223ae91b6f1050e77eb9121b4bcb12", - "value": "a3223ae91b6f1050e77eb9121b4bcb12" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0123162", - "value": "RITM0123162" - }, - "request": { - "display_value": "REQ0123142", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/fef894e71b5b7810c5e163923b4bcb0a", - "value": "fef894e71b5b7810c5e163923b4bcb0a" - }, - "opened_at": { - "display_value": "25/10/2021 08:43:52", - "value": "2021-10-25 11:43:52" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "3af894e71b5b7810c5e163923b4bcb0b", - "value": "3af894e71b5b7810c5e163923b4bcb0b" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Kethelin Cristiane Dos Santos Galdino*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/71289f781bc42810e77eb9121b4bcbfd", - "value": "71289f781bc42810e77eb9121b4bcbfd" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0501080", - "value": "RITM0501080" - }, - "request": { - "display_value": "REQ0499718", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/ff0bff9d1b5ace14598a2021f54bcb29", - "value": "ff0bff9d1b5ace14598a2021f54bcb29" - }, - "opened_at": { - "display_value": "20/05/2024 13:18:15", - "value": "2024-05-20 16:18:15" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "3b0bff9d1b5ace14598a2021f54bcb2a", - "value": "3b0bff9d1b5ace14598a2021f54bcb2a" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Luisa Beatriz Barroso Oliveira*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/db96445d1b450610c5e163923b4bcba1", - "value": "db96445d1b450610c5e163923b4bcba1" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - RAPOSO TAVARES", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/e93722eddb23fd90154714031496196f", - "value": "e93722eddb23fd90154714031496196f" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0481415", - "value": "RITM0481415" - }, - "request": { - "display_value": "REQ0480149", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/ff14c58fdb5d029015471403149619b0", - "value": "ff14c58fdb5d029015471403149619b0" - }, - "opened_at": { - "display_value": "05/04/2024 17:25:34", - "value": "2024-04-05 20:25:34" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "3b14c58fdb5d029015471403149619b1", - "value": "3b14c58fdb5d029015471403149619b1" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Felipe Henrique Lacerda Duarte*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/1b8a8a7b1be2d01029846538fa4bcbc0", - "value": "1b8a8a7b1be2d01029846538fa4bcbc0" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - PRESIDENTE PRUDENTE", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/e322f6e91b6f1050e77eb9121b4bcbe5", - "value": "e322f6e91b6f1050e77eb9121b4bcbe5" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0654951", - "value": "RITM0654951" - }, - "request": { - "display_value": "REQ0653289", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/ff1b3f868749a290ab40c8440cbb35fc", - "value": "ff1b3f868749a290ab40c8440cbb35fc" - }, - "opened_at": { - "display_value": "23/04/2025 10:17:47", - "value": "2025-04-23 13:17:47" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "3b1b3f868749a290ab40c8440cbb35fd", - "value": "3b1b3f868749a290ab40c8440cbb35fd" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Jaqueline Benta Correa", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/f8ba86fb1be2d01029846538fa4bcb3a", - "value": "f8ba86fb1be2d01029846538fa4bcb3a" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - SAO JOSE DOS PINHAIS", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/2b22f6e91b6f1050e77eb9121b4bcbec", - "value": "2b22f6e91b6f1050e77eb9121b4bcbec" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0691167", - "value": "RITM0691167" - }, - "request": { - "display_value": "REQ0689440", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/ff780351976ea650501634a6f053af15", - "value": "ff780351976ea650501634a6f053af15" - }, - "opened_at": { - "display_value": "04/07/2025 12:15:22", - "value": "2025-07-04 15:15:22" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "3b780351976ea650501634a6f053af16", - "value": "3b780351976ea650501634a6f053af16" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Lucas Rodrigues De Aquino", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/8f654492877b0ed0ab40c8440cbb35ed", - "value": "8f654492877b0ed0ab40c8440cbb35ed" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "GlobalWeb", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/4e0104871b47ec50c1f9db51f54bcb1d", - "value": "4e0104871b47ec50c1f9db51f54bcb1d" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0574003", - "value": "RITM0574003" - }, - "request": { - "display_value": "REQ0572461", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/ffdad9a13b6d92102b4dd037f4e45a31", - "value": "ffdad9a13b6d92102b4dd037f4e45a31" - }, - "opened_at": { - "display_value": "29/10/2024 09:40:56", - "value": "2024-10-29 12:40:56" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "3bdad9a13b6d92102b4dd037f4e45a32", - "value": "3bdad9a13b6d92102b4dd037f4e45a32" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Daniela Ferreira De Jesus*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/609323b1db0e191015471403149619fd", - "value": "609323b1db0e191015471403149619fd" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - VILA GUILHERME", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/3f223ae91b6f1050e77eb9121b4bcb6b", - "value": "3f223ae91b6f1050e77eb9121b4bcb6b" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0380958", - "value": "RITM0380958" - }, - "request": { - "display_value": "REQ0380457", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/fffe81521bf0f910f46fa687fa4bcba0", - "value": "fffe81521bf0f910f46fa687fa4bcba0" - }, - "opened_at": { - "display_value": "23/08/2023 17:35:06", - "value": "2023-08-23 20:35:06" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "3bfe81521bf0f910f46fa687fa4bcba1", - "value": "3bfe81521bf0f910f46fa687fa4bcba1" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Luciana Ferreira Dias Ferrao", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/858a827b1be2d01029846538fa4bcbfd", - "value": "858a827b1be2d01029846538fa4bcbfd" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - SALVADOR", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/fb223ae91b6f1050e77eb9121b4bcb67", - "value": "fb223ae91b6f1050e77eb9121b4bcb67" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0542335", - "value": "RITM0542335" - }, - "request": { - "display_value": "REQ0540881", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/f04975c78740da10ab40c8440cbb351d", - "value": "f04975c78740da10ab40c8440cbb351d" - }, - "opened_at": { - "display_value": "20/08/2024 14:10:25", - "value": "2024-08-20 17:10:25" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "3c4975c78740da10ab40c8440cbb351d", - "value": "3c4975c78740da10ab40c8440cbb351d" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Edson Lopes", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/8d9a42bb1be2d01029846538fa4bcbbf", - "value": "8d9a42bb1be2d01029846538fa4bcbbf" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - PERDIZES", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/c1da28021bf87c1429846538fa4bcb9c", - "value": "c1da28021bf87c1429846538fa4bcb9c" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0634907", - "value": "RITM0634907" - }, - "request": { - "display_value": "REQ0633278", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/f139f2583b9062502b4dd037f4e45a68", - "value": "f139f2583b9062502b4dd037f4e45a68" - }, - "opened_at": { - "display_value": "11/03/2025 12:13:23", - "value": "2025-03-11 15:13:23" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "3d39f2583b9062502b4dd037f4e45a68", - "value": "3d39f2583b9062502b4dd037f4e45a68" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Kalyandro Galdino", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/8a8a867b1be2d01029846538fa4bcb5f", - "value": "8a8a867b1be2d01029846538fa4bcb5f" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - BRASILIA SIA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/3b223ae91b6f1050e77eb9121b4bcb37", - "value": "3b223ae91b6f1050e77eb9121b4bcb37" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0623100", - "value": "RITM0623100" - }, - "request": { - "display_value": "REQ0621477", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/f180b79f3baf92102b4dd037f4e45aa5", - "value": "f180b79f3baf92102b4dd037f4e45aa5" - }, - "opened_at": { - "display_value": "11/02/2025 17:09:43", - "value": "2025-02-11 20:09:43" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "3d80b79f3baf92102b4dd037f4e45aa5", - "value": "3d80b79f3baf92102b4dd037f4e45aa5" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Izabella Da Silva Gomes De Araujo", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/768d8ede1b0d3990598a2021f54bcb19", - "value": "768d8ede1b0d3990598a2021f54bcb19" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - MOREIRA GUIMARAES", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/2b28b93f87c9de10ab40c8440cbb35a6", - "value": "2b28b93f87c9de10ab40c8440cbb35a6" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0633166", - "value": "RITM0633166" - }, - "request": { - "display_value": "REQ0631537", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/f1bb6d8f8780ead0ab40c8440cbb3591", - "value": "f1bb6d8f8780ead0ab40c8440cbb3591" - }, - "opened_at": { - "display_value": "07/03/2025 09:22:23", - "value": "2025-03-07 12:22:23" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "3dbb6d8f8780ead0ab40c8440cbb3591", - "value": "3dbb6d8f8780ead0ab40c8440cbb3591" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Guilherme Fernando Portolan Dias Pais", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/5017f5df1b298a54c5e163923b4bcbf8", - "value": "5017f5df1b298a54c5e163923b4bcbf8" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - CAXIAS DO SUL", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/7f223ae91b6f1050e77eb9121b4bcb3e", - "value": "7f223ae91b6f1050e77eb9121b4bcb3e" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0559906", - "value": "RITM0559906" - }, - "request": { - "display_value": "REQ0558400", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/f1d149531b7cd250c5e163923b4bcb7e", - "value": "f1d149531b7cd250c5e163923b4bcb7e" - }, - "opened_at": { - "display_value": "27/09/2024 11:33:50", - "value": "2024-09-27 14:33:50" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "3dd149531b7cd250c5e163923b4bcb7e", - "value": "3dd149531b7cd250c5e163923b4bcb7e" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Evilyn Sandriny Rocha De Andrade Serra*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/78b08d6c1b2aca94598a2021f54bcb3d", - "value": "78b08d6c1b2aca94598a2021f54bcb3d" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0601878", - "value": "RITM0601878" - }, - "request": { - "display_value": "REQ0600292", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/f29b65a3972656d0501634a6f053af67", - "value": "f29b65a3972656d0501634a6f053af67" - }, - "opened_at": { - "display_value": "24/12/2024 09:04:40", - "value": "2024-12-24 12:04:40" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "3e9b65a3972656d0501634a6f053af67", - "value": "3e9b65a3972656d0501634a6f053af67" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Carina Bertoloto Dunder*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/83c90b57db3ef5901547140314961960", - "value": "83c90b57db3ef5901547140314961960" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0500538", - "value": "RITM0500538" - }, - "request": { - "display_value": "REQ0499176", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/b3744da41b5e0a14598a2021f54bcb3e", - "value": "b3744da41b5e0a14598a2021f54bcb3e" - }, - "opened_at": { - "display_value": "17/05/2024 16:05:11", - "value": "2024-05-17 19:05:11" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "3f744da41b5e0a14598a2021f54bcb95", - "value": "3f744da41b5e0a14598a2021f54bcb95" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Lorrana Campos Alves*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/e5e665cb1be3e05029846538fa4bcba1", - "value": "e5e665cb1be3e05029846538fa4bcba1" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - ARICANDUVA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/33223ae91b6f1050e77eb9121b4bcb31", - "value": "33223ae91b6f1050e77eb9121b4bcb31" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0451644", - "value": "RITM0451644" - }, - "request": { - "display_value": "REQ0450603", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/09b866991b888250c5e163923b4bcb17", - "value": "09b866991b888250c5e163923b4bcb17" - }, - "opened_at": { - "display_value": "29/01/2024 10:57:09", - "value": "2024-01-29 13:57:09" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "41b866991b888250c5e163923b4bcb18", - "value": "41b866991b888250c5e163923b4bcb18" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Fabio Junior Furbino", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/798a867b1be2d01029846538fa4bcb1d", - "value": "798a867b1be2d01029846538fa4bcb1d" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - BELO HORIZONTE", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/2b22f6e91b6f1050e77eb9121b4bcbd2", - "value": "2b22f6e91b6f1050e77eb9121b4bcbd2" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0174411", - "value": "RITM0174411" - }, - "request": { - "display_value": "REQ0174384", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/0a58cf4d1b268950598a2021f54bcbd2", - "value": "0a58cf4d1b268950598a2021f54bcbd2" - }, - "opened_at": { - "display_value": "28/03/2022 16:29:16", - "value": "2022-03-28 19:29:16" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "4258cf4d1b268950598a2021f54bcbd3", - "value": "4258cf4d1b268950598a2021f54bcbd3" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Service Desk GW", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/21768b641b7f149029846538fa4bcb5c", - "value": "21768b641b7f149029846538fa4bcb5c" - }, - "description": { - "display_value": "Colaboradora gostaria de retirar 2 ramais da localidade pois nao funcionam \r\n\r\nMARCA:YALINK \r\nMODELO: P19PE2\r\n\r\nOs dois sao o mesmo modelo ", - "value": "Colaboradora gostaria de retirar 2 ramais da localidade pois nao funcionam \r\n\r\nMARCA:YALINK \r\nMODELO: P19PE2\r\n\r\nOs dois sao o mesmo modelo " - }, - "location": { - "display_value": "YELLOW - SANTO ANDRÉ", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/3b223ae91b6f1050e77eb9121b4bcb68", - "value": "3b223ae91b6f1050e77eb9121b4bcb68" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0552764", - "value": "RITM0552764" - }, - "request": { - "display_value": "REQ0551283", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/0a89eb0a1b249290c5e163923b4bcb8d", - "value": "0a89eb0a1b249290c5e163923b4bcb8d" - }, - "opened_at": { - "display_value": "11/09/2024 16:18:25", - "value": "2024-09-11 19:18:25" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia Móvel", - "value": "Solicitações relacionadas a telefonia Móvel" - }, - "sys_id": { - "display_value": "4289eb0a1b249290c5e163923b4bcb8e", - "value": "4289eb0a1b249290c5e163923b4bcb8e" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Elizete Araujo Pereira", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/d9aa02fb1be2d01029846538fa4bcbd4", - "value": "d9aa02fb1be2d01029846538fa4bcbd4" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - ASA NORTE", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/6322f6e91b6f1050e77eb9121b4bcbd0", - "value": "6322f6e91b6f1050e77eb9121b4bcbd0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0307403", - "value": "RITM0307403" - }, - "request": { - "display_value": "REQ0307344", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/0aa9ef861b99ad10c5e163923b4bcb34", - "value": "0aa9ef861b99ad10c5e163923b4bcb34" - }, - "opened_at": { - "display_value": "02/03/2023 10:32:34", - "value": "2023-03-02 13:32:34" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "42a9ef861b99ad10c5e163923b4bcb35", - "value": "42a9ef861b99ad10c5e163923b4bcb35" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Lidiane Aparecida Diniz Manicoba", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/7d9a06bb1be2d01029846538fa4bcb96", - "value": "7d9a06bb1be2d01029846538fa4bcb96" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - NATAL", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/ff223ae91b6f1050e77eb9121b4bcb53", - "value": "ff223ae91b6f1050e77eb9121b4bcb53" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0634887", - "value": "RITM0634887" - }, - "request": { - "display_value": "REQ0633258", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/0b2436d887dce614ab40c8440cbb35bb", - "value": "0b2436d887dce614ab40c8440cbb35bb" - }, - "opened_at": { - "display_value": "11/03/2025 11:51:21", - "value": "2025-03-11 14:51:21" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "432436d887dce614ab40c8440cbb35bc", - "value": "432436d887dce614ab40c8440cbb35bc" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Amanda Gabriella Batista de Souza*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/791445de3be312102b4dd037f4e45aa0", - "value": "791445de3be312102b4dd037f4e45aa0" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "ELIVEL - SANTOS", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/2322f6e91b6f1050e77eb9121b4bcbcc", - "value": "2322f6e91b6f1050e77eb9121b4bcbcc" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0614537", - "value": "RITM0614537" - }, - "request": { - "display_value": "REQ0612929", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/0b83e9a9979bd250501634a6f053af7a", - "value": "0b83e9a9979bd250501634a6f053af7a" - }, - "opened_at": { - "display_value": "24/01/2025 10:08:42", - "value": "2025-01-24 13:08:42" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "4383e9a9979bd250501634a6f053af7b", - "value": "4383e9a9979bd250501634a6f053af7b" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Gustavo Oliveira Tavares", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/93a51e5f87dd9a10ab40c8440cbb356d", - "value": "93a51e5f87dd9a10ab40c8440cbb356d" - }, - "description": { - "display_value": "O colaborador relata que seu ramal não está tocando quando efetuam uma ligação em sua localidade e o dos outros vendedores tocam corretamente. Poderiam verificar?\r\n\r\nNº do ramal: 1507", - "value": "O colaborador relata que seu ramal não está tocando quando efetuam uma ligação em sua localidade e o dos outros vendedores tocam corretamente. Poderiam verificar?\r\n\r\nNº do ramal: 1507" - }, - "location": { - "display_value": "YELLOW - CAMPO GRANDE", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/b7223ae91b6f1050e77eb9121b4bcb3c", - "value": "b7223ae91b6f1050e77eb9121b4bcb3c" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0542331", - "value": "RITM0542331" - }, - "request": { - "display_value": "REQ0540877", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/0bf73dcf8700da10ab40c8440cbb35bf", - "value": "0bf73dcf8700da10ab40c8440cbb35bf" - }, - "opened_at": { - "display_value": "20/08/2024 14:04:49", - "value": "2024-08-20 17:04:49" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "43f73dcf8700da10ab40c8440cbb35c0", - "value": "43f73dcf8700da10ab40c8440cbb35c0" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Ana Beatriz Dos Santos Ferreira", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/ba11376c1bc2a590c5e163923b4bcb5a", - "value": "ba11376c1bc2a590c5e163923b4bcb5a" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - RECIFE", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/2322f6e91b6f1050e77eb9121b4bcbe6", - "value": "2322f6e91b6f1050e77eb9121b4bcbe6" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0392914", - "value": "RITM0392914" - }, - "request": { - "display_value": "REQ0392306", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/0c262bcf1b993910f46fa687fa4bcb5a", - "value": "0c262bcf1b993910f46fa687fa4bcb5a" - }, - "opened_at": { - "display_value": "20/09/2023 09:02:13", - "value": "2023-09-20 12:02:13" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "44262bcf1b993910f46fa687fa4bcb5b", - "value": "44262bcf1b993910f46fa687fa4bcb5b" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Janaina Paula D Carvalho Monteiro Fernandes*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/581d21411b5cf510f46fa687fa4bcb6e", - "value": "581d21411b5cf510f46fa687fa4bcb6e" - }, - "description": { - "display_value": "Colaboradora Ana Paula Santos Lopes solicita que seja criado uma conta no airon sotis para que ela possa receber ligações. Ela ainda não tem ramal pois é colaboradora nova.\r\n\r\nKb não localizada.", - "value": "Colaboradora Ana Paula Santos Lopes solicita que seja criado uma conta no airon sotis para que ela possa receber ligações. Ela ainda não tem ramal pois é colaboradora nova.\r\n\r\nKb não localizada." - }, - "location": { - "display_value": "HYUNDAI - IMARES", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/23223ae91b6f1050e77eb9121b4bcb0a", - "value": "23223ae91b6f1050e77eb9121b4bcb0a" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0409420", - "value": "RITM0409420" - }, - "request": { - "display_value": "REQ0408691", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/0c5592b21b4e7d10f46fa687fa4bcb5f", - "value": "0c5592b21b4e7d10f46fa687fa4bcb5f" - }, - "opened_at": { - "display_value": "26/10/2023 15:17:45", - "value": "2023-10-26 18:17:45" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "445592b21b4e7d10f46fa687fa4bcb60", - "value": "445592b21b4e7d10f46fa687fa4bcb60" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Diego Vieira Dos Santos*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/60ca0efb1be2d01029846538fa4bcbc0", - "value": "60ca0efb1be2d01029846538fa4bcbc0" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - HELIO PELLEGRINO", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/79398ad61b3d2050bb0f32681b4bcbe8", - "value": "79398ad61b3d2050bb0f32681b4bcbe8" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0617656", - "value": "RITM0617656" - }, - "request": { - "display_value": "REQ0616046", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/0c85e57f97db5a90501634a6f053af32", - "value": "0c85e57f97db5a90501634a6f053af32" - }, - "opened_at": { - "display_value": "31/01/2025 10:03:34", - "value": "2025-01-31 13:03:34" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "4485e57f97db5a90501634a6f053af33", - "value": "4485e57f97db5a90501634a6f053af33" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Vanessa Maria Dos Santos", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/8486d7aa1b0711d0f46fa687fa4bcb69", - "value": "8486d7aa1b0711d0f46fa687fa4bcb69" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - BOTAFOGO", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/6722f6e91b6f1050e77eb9121b4bcbd3", - "value": "6722f6e91b6f1050e77eb9121b4bcbd3" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0559796", - "value": "RITM0559796" - }, - "request": { - "display_value": "REQ0558290", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/0c9eec171bb4d250c5e163923b4bcb6f", - "value": "0c9eec171bb4d250c5e163923b4bcb6f" - }, - "opened_at": { - "display_value": "27/09/2024 10:09:37", - "value": "2024-09-27 13:09:37" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "449eec171bb4d250c5e163923b4bcb70", - "value": "449eec171bb4d250c5e163923b4bcb70" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Sueli Fernandes Da Silva Marcondes De Castro", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/9c7ac63b1be2d01029846538fa4bcbc2", - "value": "9c7ac63b1be2d01029846538fa4bcbc2" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - ARICANDUVA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/2722f6e91b6f1050e77eb9121b4bcbcf", - "value": "2722f6e91b6f1050e77eb9121b4bcbcf" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0666091", - "value": "RITM0666091" - }, - "request": { - "display_value": "REQ0664416", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/0cb5a221976d6614501634a6f053af11", - "value": "0cb5a221976d6614501634a6f053af11" - }, - "opened_at": { - "display_value": "16/05/2025 11:18:58", - "value": "2025-05-16 14:18:58" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "44b5a221976d6614501634a6f053af12", - "value": "44b5a221976d6614501634a6f053af12" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Daniele Da Silva", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/07f2913c1bbc7990598a2021f54bcb22", - "value": "07f2913c1bbc7990598a2021f54bcb22" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HYUNDAI - MATRIZ", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/a3223ae91b6f1050e77eb9121b4bcb12", - "value": "a3223ae91b6f1050e77eb9121b4bcb12" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0407647", - "value": "RITM0407647" - }, - "request": { - "display_value": "REQ0406935", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/0d28c3711b027510f46fa687fa4bcb83", - "value": "0d28c3711b027510f46fa687fa4bcb83" - }, - "opened_at": { - "display_value": "23/10/2023 16:25:54", - "value": "2023-10-23 19:25:54" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "4528c3711b027510f46fa687fa4bcb84", - "value": "4528c3711b027510f46fa687fa4bcb84" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Samir Hassan Salem", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/519ef6fa1bd5b510f46fa687fa4bcbe7", - "value": "519ef6fa1bd5b510f46fa687fa4bcbe7" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - SANTO ANDRE", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/e722f6e91b6f1050e77eb9121b4bcbe8", - "value": "e722f6e91b6f1050e77eb9121b4bcbe8" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0400999", - "value": "RITM0400999" - }, - "request": { - "display_value": "REQ0400342", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/0df3db101b75b1d0f46fa687fa4bcbb4", - "value": "0df3db101b75b1d0f46fa687fa4bcbb4" - }, - "opened_at": { - "display_value": "06/10/2023 15:10:56", - "value": "2023-10-06 18:10:56" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "45f3db101b75b1d0f46fa687fa4bcbb5", - "value": "45f3db101b75b1d0f46fa687fa4bcbb5" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Debora Rodrigues Ferreira De Faria*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/3baa06fb1be2d01029846538fa4bcb7d", - "value": "3baa06fb1be2d01029846538fa4bcb7d" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - MORUMBI", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/77223ae91b6f1050e77eb9121b4bcb52", - "value": "77223ae91b6f1050e77eb9121b4bcb52" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0338683", - "value": "RITM0338683" - }, - "request": { - "display_value": "REQ0338552", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/06f5cdca1bb22150c5e163923b4bcb1c", - "value": "06f5cdca1bb22150c5e163923b4bcb1c" - }, - "opened_at": { - "display_value": "15/05/2023 12:11:35", - "value": "2023-05-15 15:11:35" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "46f5cdca1bb22150c5e163923b4bcb29", - "value": "46f5cdca1bb22150c5e163923b4bcb29" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Alexia Karla Pinto De Oliveira*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/d49a8e7b1be2d01029846538fa4bcba9", - "value": "d49a8e7b1be2d01029846538fa4bcba9" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HYUNDAI - RAPOSO", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/73223ae91b6f1050e77eb9121b4bcb1b", - "value": "73223ae91b6f1050e77eb9121b4bcb1b" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0620051", - "value": "RITM0620051" - }, - "request": { - "display_value": "REQ0618436", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/002ad35d3bab96d0f6e903f136e45a4b", - "value": "002ad35d3bab96d0f6e903f136e45a4b" - }, - "opened_at": { - "display_value": "05/02/2025 10:24:00", - "value": "2025-02-05 13:24:00" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "482ad35d3bab96d0f6e903f136e45a4b", - "value": "482ad35d3bab96d0f6e903f136e45a4b" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Vitoria Sirqueira Munchen", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/b93e4b691b0b8650c5e163923b4bcb9e", - "value": "b93e4b691b0b8650c5e163923b4bcb9e" - }, - "description": { - "display_value": "Colaborador entrou em contato informando que ao selecionaram a opção 2 de agendamento cai para o seu ramal e não da assistente \r\n\r\nRamal assistente: 9013 \r\nRamal do colaborador: 9018 \r\n\r\n\r\nEndereço: \r\nRua: RUA GERTULIO VARGAS\r\nNúmero: 6015\r\nBairro: MARECHAL RONDON \r\nCidade: CANOAS\r\n", - "value": "Colaborador entrou em contato informando que ao selecionaram a opção 2 de agendamento cai para o seu ramal e não da assistente \r\n\r\nRamal assistente: 9013 \r\nRamal do colaborador: 9018 \r\n\r\n\r\nEndereço: \r\nRua: RUA GERTULIO VARGAS\r\nNúmero: 6015\r\nBairro: MARECHAL RONDON \r\nCidade: CANOAS\r\n" - }, - "location": { - "display_value": "YELLOW - CANOAS", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/f3223ae91b6f1050e77eb9121b4bcb3d", - "value": "f3223ae91b6f1050e77eb9121b4bcb3d" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0333802", - "value": "RITM0333802" - }, - "request": { - "display_value": "REQ0333713", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/00c68c56dba2e950154714031496196c", - "value": "00c68c56dba2e950154714031496196c" - }, - "opened_at": { - "display_value": "03/05/2023 15:58:10", - "value": "2023-05-03 18:58:10" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "48c68c56dba2e950154714031496196c", - "value": "48c68c56dba2e950154714031496196c" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Felipe De Oliveira Aguiar", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/ba7ace3b1be2d01029846538fa4bcb1b", - "value": "ba7ace3b1be2d01029846538fa4bcb1b" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - SÃO CAETANO", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/b3223ae91b6f1050e77eb9121b4bcb6a", - "value": "b3223ae91b6f1050e77eb9121b4bcb6a" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0526492", - "value": "RITM0526492" - }, - "request": { - "display_value": "REQ0525077", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/00de335f979f02141f863d66f053af6b", - "value": "00de335f979f02141f863d66f053af6b" - }, - "opened_at": { - "display_value": "15/07/2024 11:45:18", - "value": "2024-07-15 14:45:18" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "48de335f979f02141f863d66f053af6b", - "value": "48de335f979f02141f863d66f053af6b" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Vanessa Aparecida Damascena Munhoz*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/c227a29f1bf1b090598a2021f54bcbd8", - "value": "c227a29f1bf1b090598a2021f54bcbd8" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "ELIVEL - CAMPINAS", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/2768077cdb723c10154714031496193e", - "value": "2768077cdb723c10154714031496193e" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0566301", - "value": "RITM0566301" - }, - "request": { - "display_value": "REQ0564781", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/014174a787091e10ab40c8440cbb3513", - "value": "014174a787091e10ab40c8440cbb3513" - }, - "opened_at": { - "display_value": "10/10/2024 15:15:37", - "value": "2024-10-10 18:15:37" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "494174a787091e10ab40c8440cbb3513", - "value": "494174a787091e10ab40c8440cbb3513" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Andrey Chaves de Assuncao Barros Muniz", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/530501c087f45e14ab40c8440cbb358c", - "value": "530501c087f45e14ab40c8440cbb358c" - }, - "description": { - "display_value": "Colaboradora informa que as chamadas de ramal estão sendo atendidas e direcionada para um unico vendedor.\r\nColaboradora afirma que o ramal do colaborador está atendendo as ligações automaticamente.\r\nNumero do Ramal: 5729\r\nMarca: yalink", - "value": "Colaboradora informa que as chamadas de ramal estão sendo atendidas e direcionada para um unico vendedor.\r\nColaboradora afirma que o ramal do colaborador está atendendo as ligações automaticamente.\r\nNumero do Ramal: 5729\r\nMarca: yalink" - }, - "location": { - "display_value": "HMB - BOTAFOGO", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/6722f6e91b6f1050e77eb9121b4bcbd3", - "value": "6722f6e91b6f1050e77eb9121b4bcbd3" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0540838", - "value": "RITM0540838" - }, - "request": { - "display_value": "REQ0539394", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/01812cf18700de94ab40c8440cbb358d", - "value": "01812cf18700de94ab40c8440cbb358d" - }, - "opened_at": { - "display_value": "16/08/2024 10:34:38", - "value": "2024-08-16 13:34:38" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "49812cf18700de94ab40c8440cbb358d", - "value": "49812cf18700de94ab40c8440cbb358d" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Tassiane Cristina Salgado Mariano Rafael*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/ccfdcf4a1bffe950f46fa687fa4bcb86", - "value": "ccfdcf4a1bffe950f46fa687fa4bcb86" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - RIBEIRÃO PRETO", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/37223ae91b6f1050e77eb9121b4bcb65", - "value": "37223ae91b6f1050e77eb9121b4bcb65" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0617341", - "value": "RITM0617341" - }, - "request": { - "display_value": "REQ0615732", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/01a0f9e33b9f1690f6e903f136e45a3c", - "value": "01a0f9e33b9f1690f6e903f136e45a3c" - }, - "opened_at": { - "display_value": "30/01/2025 16:13:46", - "value": "2025-01-30 19:13:46" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "49a0f9e33b9f1690f6e903f136e45a3c", - "value": "49a0f9e33b9f1690f6e903f136e45a3c" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Diogo Henrique Alves Da Silva", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/9beb8ba11bc78650c5e163923b4bcb8f", - "value": "9beb8ba11bc78650c5e163923b4bcb8f" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - JOÃO DIAS", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/7f223ae91b6f1050e77eb9121b4bcb4b", - "value": "7f223ae91b6f1050e77eb9121b4bcb4b" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0182735", - "value": "RITM0182735" - }, - "request": { - "display_value": "REQ0182706", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/01baaf811bc34d10f46fa687fa4bcbea", - "value": "01baaf811bc34d10f46fa687fa4bcbea" - }, - "opened_at": { - "display_value": "22/04/2022 15:30:48", - "value": "2022-04-22 18:30:48" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "49baaf811bc34d10f46fa687fa4bcbea", - "value": "49baaf811bc34d10f46fa687fa4bcbea" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Karleen Beatriz Furquim Dos Santos*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/3ca462741babb450c5e163923b4bcb1b", - "value": "3ca462741babb450c5e163923b4bcb1b" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - CAMPINAS*", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/37223ae91b6f1050e77eb9121b4bcb41", - "value": "37223ae91b6f1050e77eb9121b4bcb41" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0623526", - "value": "RITM0623526" - }, - "request": { - "display_value": "REQ0621903", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/01fc77ab876f5e10ab40c8440cbb35d4", - "value": "01fc77ab876f5e10ab40c8440cbb35d4" - }, - "opened_at": { - "display_value": "12/02/2025 12:42:30", - "value": "2025-02-12 15:42:30" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "49fc77ab876f5e10ab40c8440cbb35d4", - "value": "49fc77ab876f5e10ab40c8440cbb35d4" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Mayara Maria Da Silva", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/013128671b374e54c5e163923b4bcb28", - "value": "013128671b374e54c5e163923b4bcb28" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HYUNDAI - MATRIZ", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/a3223ae91b6f1050e77eb9121b4bcb12", - "value": "a3223ae91b6f1050e77eb9121b4bcb12" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0365919", - "value": "RITM0365919" - }, - "request": { - "display_value": "REQ0365542", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/023cc8071bccf114598a2021f54bcbdd", - "value": "023cc8071bccf114598a2021f54bcbdd" - }, - "opened_at": { - "display_value": "19/07/2023 13:51:41", - "value": "2023-07-19 16:51:41" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "4a3cc8071bccf114598a2021f54bcbdd", - "value": "4a3cc8071bccf114598a2021f54bcbdd" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Raphael Silva Oliveira*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/9ac858011b20a110c5e163923b4bcb4b", - "value": "9ac858011b20a110c5e163923b4bcb4b" - }, - "description": { - "display_value": "Colaborador solicita a possibilidade da configuração de um sistema de transferência de um ramal para outro caso o primeiro não o atenda.\r\nKB não localizada. ", - "value": "Colaborador solicita a possibilidade da configuração de um sistema de transferência de um ramal para outro caso o primeiro não o atenda.\r\nKB não localizada. " - }, - "location": { - "display_value": "YELLOW - CAMPO GRANDE", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/b7223ae91b6f1050e77eb9121b4bcb3c", - "value": "b7223ae91b6f1050e77eb9121b4bcb3c" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0657726", - "value": "RITM0657726" - }, - "request": { - "display_value": "REQ0656062", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/02b27f843b95ae10f6e903f136e45a8c", - "value": "02b27f843b95ae10f6e903f136e45a8c" - }, - "opened_at": { - "display_value": "29/04/2025 14:48:56", - "value": "2025-04-29 17:48:56" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "4ab27f843b95ae10f6e903f136e45a8c", - "value": "4ab27f843b95ae10f6e903f136e45a8c" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Mayara Maria Da Silva", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/013128671b374e54c5e163923b4bcb28", - "value": "013128671b374e54c5e163923b4bcb28" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HYUNDAI - MATRIZ", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/a3223ae91b6f1050e77eb9121b4bcb12", - "value": "a3223ae91b6f1050e77eb9121b4bcb12" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0331535", - "value": "RITM0331535" - }, - "request": { - "display_value": "REQ0331447", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/031f59d4dbaa6d1015471403149619fc", - "value": "031f59d4dbaa6d1015471403149619fc" - }, - "opened_at": { - "display_value": "27/04/2023 17:16:22", - "value": "2023-04-27 20:16:22" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "4b1f59d4dbaa6d1015471403149619fc", - "value": "4b1f59d4dbaa6d1015471403149619fc" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Simone Cristina Do Nascimento*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/751009251bb41910f46fa687fa4bcb93", - "value": "751009251bb41910f46fa687fa4bcb93" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0078548", - "value": "RITM0078548" - }, - "request": { - "display_value": "REQ0078537", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/035bd0461b783850e77eb9121b4bcb0c", - "value": "035bd0461b783850e77eb9121b4bcb0c" - }, - "opened_at": { - "display_value": "18/06/2021 10:26:24", - "value": "2021-06-18 13:26:24" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "4b5bd0461b783850e77eb9121b4bcb0c", - "value": "4b5bd0461b783850e77eb9121b4bcb0c" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Regiane Goncalves De Paula Oliveira*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/84041d561bf0281029846538fa4bcb5c", - "value": "84041d561bf0281029846538fa4bcb5c" - }, - "description": { - "display_value": "Bom dia! Não sei o número do meu Ramal, parece que foi trocado. O ramal que me foi passado é o 1614, porém cai no setor de liberação da empresa, e também não consigo puxar ligações de outro ramal. Aguardo retorno! desde já agradeço.", - "value": "Bom dia! Não sei o número do meu Ramal, parece que foi trocado. O ramal que me foi passado é o 1614, porém cai no setor de liberação da empresa, e também não consigo puxar ligações de outro ramal. Aguardo retorno! desde já agradeço." - }, - "location": { - "display_value": "YELLOW - ESTORIL(BH)", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/fb223ae91b6f1050e77eb9121b4bcb43", - "value": "fb223ae91b6f1050e77eb9121b4bcb43" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0543368", - "value": "RITM0543368" - }, - "request": { - "display_value": "REQ0541910", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/03afd43f1b48d650c5e163923b4bcb52", - "value": "03afd43f1b48d650c5e163923b4bcb52" - }, - "opened_at": { - "display_value": "22/08/2024 15:34:26", - "value": "2024-08-22 18:34:26" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "4bafd43f1b48d650c5e163923b4bcb52", - "value": "4bafd43f1b48d650c5e163923b4bcb52" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Rafael Luiz Trigueiro", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/4485c0aa1bbb90d0e77eb9121b4bcbb6", - "value": "4485c0aa1bbb90d0e77eb9121b4bcbb6" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - OFICINA TATUAPE", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/aa22db5d1b4c5e10c5e163923b4bcbcc", - "value": "aa22db5d1b4c5e10c5e163923b4bcbcc" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0500548", - "value": "RITM0500548" - }, - "request": { - "display_value": "REQ0499186", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/03f60da81b9e0a14598a2021f54bcbc8", - "value": "03f60da81b9e0a14598a2021f54bcbc8" - }, - "opened_at": { - "display_value": "17/05/2024 16:16:04", - "value": "2024-05-17 19:16:04" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "4bf60da81b9e0a14598a2021f54bcbc8", - "value": "4bf60da81b9e0a14598a2021f54bcbc8" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Lorrana Campos Alves*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/e5e665cb1be3e05029846538fa4bcba1", - "value": "e5e665cb1be3e05029846538fa4bcba1" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - ARICANDUVA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/33223ae91b6f1050e77eb9121b4bcb31", - "value": "33223ae91b6f1050e77eb9121b4bcb31" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0269363", - "value": "RITM0269363" - }, - "request": { - "display_value": "REQ0269330", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/04151b0e1bab5590f46fa687fa4bcb65", - "value": "04151b0e1bab5590f46fa687fa4bcb65" - }, - "opened_at": { - "display_value": "05/12/2022 09:12:43", - "value": "2022-12-05 12:12:43" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "4c151b0e1bab5590f46fa687fa4bcb65", - "value": "4c151b0e1bab5590f46fa687fa4bcb65" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Isabel Gomes Dos Santos Lima*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/71c5be2bdba505101547140314961922", - "value": "71c5be2bdba505101547140314961922" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0574421", - "value": "RITM0574421" - }, - "request": { - "display_value": "REQ0572877", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/045daa6187251250ab40c8440cbb3587", - "value": "045daa6187251250ab40c8440cbb3587" - }, - "opened_at": { - "display_value": "29/10/2024 15:41:07", - "value": "2024-10-29 18:41:07" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "4c5daa6187251250ab40c8440cbb3587", - "value": "4c5daa6187251250ab40c8440cbb3587" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Renato Dos Santos Alves", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/b37a027b1be2d01029846538fa4bcba0", - "value": "b37a027b1be2d01029846538fa4bcba0" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - ERMANO MARCHETTI", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/a722f6e91b6f1050e77eb9121b4bcbd7", - "value": "a722f6e91b6f1050e77eb9121b4bcbd7" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0684641", - "value": "RITM0684641" - }, - "request": { - "display_value": "REQ0682920", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/071d9ffd971e6a10501634a6f053af72", - "value": "071d9ffd971e6a10501634a6f053af72" - }, - "opened_at": { - "display_value": "23/06/2025 16:46:40", - "value": "2025-06-23 19:46:40" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "4f1d9ffd971e6a10501634a6f053af72", - "value": "4f1d9ffd971e6a10501634a6f053af72" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Mayara Maria Da Silva", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/013128671b374e54c5e163923b4bcb28", - "value": "013128671b374e54c5e163923b4bcb28" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HYUNDAI - MATRIZ", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/a3223ae91b6f1050e77eb9121b4bcb12", - "value": "a3223ae91b6f1050e77eb9121b4bcb12" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0184442", - "value": "RITM0184442" - }, - "request": { - "display_value": "REQ0184413", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/07a8110f1b4f4d50f46fa687fa4bcb27", - "value": "07a8110f1b4f4d50f46fa687fa4bcb27" - }, - "opened_at": { - "display_value": "28/04/2022 10:00:38", - "value": "2022-04-28 13:00:38" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "4fa8110f1b4f4d50f46fa687fa4bcb27", - "value": "4fa8110f1b4f4d50f46fa687fa4bcb27" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Gil Figueiredo*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/118a067b1be2d01029846538fa4bcb01", - "value": "118a067b1be2d01029846538fa4bcb01" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HYUNDAI - CUIABA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/ef223ae91b6f1050e77eb9121b4bcb05", - "value": "ef223ae91b6f1050e77eb9121b4bcb05" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0129633", - "value": "RITM0129633" - }, - "request": { - "display_value": "REQ0129611", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/184ec0c11bb334d0c5e163923b4bcb58", - "value": "184ec0c11bb334d0c5e163923b4bcb58" - }, - "opened_at": { - "display_value": "11/11/2021 10:03:35", - "value": "2021-11-11 13:03:35" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "504ec0c11bb334d0c5e163923b4bcb59", - "value": "504ec0c11bb334d0c5e163923b4bcb59" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Kethelin Cristiane Dos Santos Galdino*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/71289f781bc42810e77eb9121b4bcbfd", - "value": "71289f781bc42810e77eb9121b4bcbfd" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0347092", - "value": "RITM0347092" - }, - "request": { - "display_value": "REQ0346889", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/1863a4bc1b132550c5e163923b4bcb18", - "value": "1863a4bc1b132550c5e163923b4bcb18" - }, - "opened_at": { - "display_value": "05/06/2023 08:59:27", - "value": "2023-06-05 11:59:27" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "5063a4bc1b132550c5e163923b4bcb19", - "value": "5063a4bc1b132550c5e163923b4bcb19" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Simone Cristina Do Nascimento*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/751009251bb41910f46fa687fa4bcb93", - "value": "751009251bb41910f46fa687fa4bcb93" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0416867", - "value": "RITM0416867" - }, - "request": { - "display_value": "REQ0416097", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/18e2ade4db66f59015471403149619d3", - "value": "18e2ade4db66f59015471403149619d3" - }, - "opened_at": { - "display_value": "13/11/2023 08:22:29", - "value": "2023-11-13 11:22:29" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "50e2ade4db66f59015471403149619d4", - "value": "50e2ade4db66f59015471403149619d4" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Grazielli Silva Dos Santos", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/059837921bf4ed50c5e163923b4bcb07", - "value": "059837921bf4ed50c5e163923b4bcb07" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0372911", - "value": "RITM0372911" - }, - "request": { - "display_value": "REQ0372481", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/19268ec41b287110f46fa687fa4bcba2", - "value": "19268ec41b287110f46fa687fa4bcba2" - }, - "opened_at": { - "display_value": "04/08/2023 11:34:01", - "value": "2023-08-04 14:34:01" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "51268ec41b287110f46fa687fa4bcba3", - "value": "51268ec41b287110f46fa687fa4bcba3" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Alexandre Duarte*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/088a427b1be2d01029846538fa4bcb0a", - "value": "088a427b1be2d01029846538fa4bcb0a" - }, - "description": { - "display_value": "Bom dia!\r\nAberto chamado junto a Sothis.\r\nChamado: 21875", - "value": "Bom dia!\r\nAberto chamado junto a Sothis.\r\nChamado: 21875" - }, - "location": { - "display_value": "YELLOW - VILA GUILHERME", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/3f223ae91b6f1050e77eb9121b4bcb6b", - "value": "3f223ae91b6f1050e77eb9121b4bcb6b" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0409475", - "value": "RITM0409475" - }, - "request": { - "display_value": "REQ0408746", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/1928ea3e1b027d10598a2021f54bcb63", - "value": "1928ea3e1b027d10598a2021f54bcb63" - }, - "opened_at": { - "display_value": "26/10/2023 16:40:03", - "value": "2023-10-26 19:40:03" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "5128ea3e1b027d10598a2021f54bcb64", - "value": "5128ea3e1b027d10598a2021f54bcb64" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Marcelo Rodrigues Parreira", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/30aacebb1be2d01029846538fa4bcb24", - "value": "30aacebb1be2d01029846538fa4bcb24" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HYUNDAI - IMARES", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/23223ae91b6f1050e77eb9121b4bcb0a", - "value": "23223ae91b6f1050e77eb9121b4bcb0a" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0182267", - "value": "RITM0182267" - }, - "request": { - "display_value": "REQ0182238", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/0983f5681b4b0910f46fa687fa4bcbc4", - "value": "0983f5681b4b0910f46fa687fa4bcbc4" - }, - "opened_at": { - "display_value": "20/04/2022 17:33:06", - "value": "2022-04-20 20:33:06" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "5183f5681b4b0910f46fa687fa4bcbc5", - "value": "5183f5681b4b0910f46fa687fa4bcbc5" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Aldenor Lima Mota", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/cd9a42bb1be2d01029846538fa4bcb44", - "value": "cd9a42bb1be2d01029846538fa4bcb44" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - SANTOS DUMONT", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/7542f7d81be6b0d0c5e163923b4bcbee", - "value": "7542f7d81be6b0d0c5e163923b4bcbee" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0140391", - "value": "RITM0140391" - }, - "request": { - "display_value": "REQ0140368", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/19879517db5409d01547140314961923", - "value": "19879517db5409d01547140314961923" - }, - "opened_at": { - "display_value": "13/12/2021 11:41:24", - "value": "2021-12-13 14:41:24" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "51879517db5409d01547140314961924", - "value": "51879517db5409d01547140314961924" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Kethelin Cristiane Dos Santos Galdino*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/71289f781bc42810e77eb9121b4bcbfd", - "value": "71289f781bc42810e77eb9121b4bcbfd" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0524330", - "value": "RITM0524330" - }, - "request": { - "display_value": "REQ0522922", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/1a6e3ce197dfce901f863d66f053af04", - "value": "1a6e3ce197dfce901f863d66f053af04" - }, - "opened_at": { - "display_value": "09/07/2024 11:15:18", - "value": "2024-07-09 14:15:18" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "526e3ce197dfce901f863d66f053af05", - "value": "526e3ce197dfce901f863d66f053af05" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Thayane Fonseca De Oliveira", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/18aa4ebb1be2d01029846538fa4bcb76", - "value": "18aa4ebb1be2d01029846538fa4bcb76" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - ESTORIL(BH)", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/fb223ae91b6f1050e77eb9121b4bcb43", - "value": "fb223ae91b6f1050e77eb9121b4bcb43" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0321027", - "value": "RITM0321027" - }, - "request": { - "display_value": "REQ0320953", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/1aaa0a63db79ad5015471403149619b9", - "value": "1aaa0a63db79ad5015471403149619b9" - }, - "opened_at": { - "display_value": "31/03/2023 15:59:48", - "value": "2023-03-31 18:59:48" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "52aa0a63db79ad5015471403149619ba", - "value": "52aa0a63db79ad5015471403149619ba" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Guilherme Francisco dos Santos*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/3b25a878db45691015471403149619b5", - "value": "3b25a878db45691015471403149619b5" - }, - "description": { - "display_value": "KB não localizado\r\nColaboradora solicita configuração da telefonia fixa que, quando caia a ligação seja distribuída para todos ramais de sua unidade.\r\nTel: 21 96451-1031 // End Avenida das Americas 5551 - Barra da Tijuca. Ramais: 9006, 9003, 9017, 9004, 9032 e 9005", - "value": "KB não localizado\r\nColaboradora solicita configuração da telefonia fixa que, quando caia a ligação seja distribuída para todos ramais de sua unidade.\r\nTel: 21 96451-1031 // End Avenida das Americas 5551 - Barra da Tijuca. Ramais: 9006, 9003, 9017, 9004, 9032 e 9005" - }, - "location": { - "display_value": "HYUNDAI - BARRA I", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/6b22f6e91b6f1050e77eb9121b4bcbf0", - "value": "6b22f6e91b6f1050e77eb9121b4bcbf0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0372704", - "value": "RITM0372704" - }, - "request": { - "display_value": "REQ0372276", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/1abfd1001b28f110598a2021f54bcb30", - "value": "1abfd1001b28f110598a2021f54bcb30" - }, - "opened_at": { - "display_value": "04/08/2023 08:46:09", - "value": "2023-08-04 11:46:09" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "52bfd1001b28f110598a2021f54bcb31", - "value": "52bfd1001b28f110598a2021f54bcb31" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Simone Cristina Do Nascimento*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/751009251bb41910f46fa687fa4bcb93", - "value": "751009251bb41910f46fa687fa4bcb93" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0568176", - "value": "RITM0568176" - }, - "request": { - "display_value": "REQ0566652", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/1af4b2851b919610c5e163923b4bcbe7", - "value": "1af4b2851b919610c5e163923b4bcbe7" - }, - "opened_at": { - "display_value": "15/10/2024 16:41:56", - "value": "2024-10-15 19:41:56" - }, - "short_description": { - "display_value": "Software Diversos", - "value": "Software Diversos" - }, - "sys_id": { - "display_value": "52f4b2851b919610c5e163923b4bcbe8", - "value": "52f4b2851b919610c5e163923b4bcbe8" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Andrey Chaves de Assuncao Barros Muniz", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/530501c087f45e14ab40c8440cbb358c", - "value": "530501c087f45e14ab40c8440cbb358c" - }, - "description": { - "display_value": "Colaboradora solicita a instalação desse aplicativo na maquina da colaboradora nova para conseguir realizar as ligações", - "value": "Colaboradora solicita a instalação desse aplicativo na maquina da colaboradora nova para conseguir realizar as ligações" - }, - "location": { - "display_value": "HMB - IMARES", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/53a32ca71b0acad0598a2021f54bcb1e", - "value": "53a32ca71b0acad0598a2021f54bcb1e" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0143180", - "value": "RITM0143180" - }, - "request": { - "display_value": "REQ0143156", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/1b6495651be40510c5e163923b4bcb7f", - "value": "1b6495651be40510c5e163923b4bcb7f" - }, - "opened_at": { - "display_value": "20/12/2021 11:14:13", - "value": "2021-12-20 14:14:13" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "536495651be40510c5e163923b4bcb80", - "value": "536495651be40510c5e163923b4bcb80" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Kethelin Cristiane Dos Santos Galdino*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/71289f781bc42810e77eb9121b4bcbfd", - "value": "71289f781bc42810e77eb9121b4bcbfd" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0646014", - "value": "RITM0646014" - }, - "request": { - "display_value": "REQ0644367", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/1b6f77933bece2902b4dd037f4e45ae3", - "value": "1b6f77933bece2902b4dd037f4e45ae3" - }, - "opened_at": { - "display_value": "02/04/2025 11:17:37", - "value": "2025-04-02 14:17:37" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "536f77933bece2902b4dd037f4e45ae4", - "value": "536f77933bece2902b4dd037f4e45ae4" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Gustavo Figueiredo Alves", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/6762273c1bdeb910c5e163923b4bcb30", - "value": "6762273c1bdeb910c5e163923b4bcb30" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "GlobalWeb", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/4e0104871b47ec50c1f9db51f54bcb1d", - "value": "4e0104871b47ec50c1f9db51f54bcb1d" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0495706", - "value": "RITM0495706" - }, - "request": { - "display_value": "REQ0494354", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/1ba4a5a91bce4290598a2021f54bcbc4", - "value": "1ba4a5a91bce4290598a2021f54bcbc4" - }, - "opened_at": { - "display_value": "08/05/2024 10:44:01", - "value": "2024-05-08 13:44:01" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "53a4a5a91bce4290598a2021f54bcbc5", - "value": "53a4a5a91bce4290598a2021f54bcbc5" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Amanda Da Silva Amancio", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/def6ab631b03ed10c5e163923b4bcbe9", - "value": "def6ab631b03ed10c5e163923b4bcbe9" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - RECIFE", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/2322f6e91b6f1050e77eb9121b4bcbe6", - "value": "2322f6e91b6f1050e77eb9121b4bcbe6" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0517803", - "value": "RITM0517803" - }, - "request": { - "display_value": "REQ0516417", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/1bb905b41b0f0a10c5e163923b4bcb71", - "value": "1bb905b41b0f0a10c5e163923b4bcb71" - }, - "opened_at": { - "display_value": "24/06/2024 17:53:40", - "value": "2024-06-24 20:53:40" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "53b905b41b0f0a10c5e163923b4bcb72", - "value": "53b905b41b0f0a10c5e163923b4bcb72" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Octavio Da Silva Almeida*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/1c7c4fa9db4155101547140314961904", - "value": "1c7c4fa9db4155101547140314961904" - }, - "description": { - "display_value": "colaboradora ligou solicitando um novo ramal, a mesma informou que é nova na empresa e começou dia 10/06/2024.\r\nEndereço: Avenida Ibirapuera 2822 Bairro: Indianópolis Cidade: São Paulo Sigla Estado: SP cep: 04028002\r\ncontato: (11) 93489-9745 \r\nKB não localizado. ", - "value": "colaboradora ligou solicitando um novo ramal, a mesma informou que é nova na empresa e começou dia 10/06/2024.\r\nEndereço: Avenida Ibirapuera 2822 Bairro: Indianópolis Cidade: São Paulo Sigla Estado: SP cep: 04028002\r\ncontato: (11) 93489-9745 \r\nKB não localizado. " - }, - "location": { - "display_value": "HMB - IBIRAPUERA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/cfe0ecf31b5a0ad4f46fa687fa4bcb36", - "value": "cfe0ecf31b5a0ad4f46fa687fa4bcb36" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0073469", - "value": "RITM0073469" - }, - "request": { - "display_value": "REQ0073458", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/1d07aa701b247c50e77eb9121b4bcb6e", - "value": "1d07aa701b247c50e77eb9121b4bcb6e" - }, - "opened_at": { - "display_value": "02/06/2021 13:08:29", - "value": "2021-06-02 16:08:29" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "5507aa701b247c50e77eb9121b4bcb6f", - "value": "5507aa701b247c50e77eb9121b4bcb6f" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Field Matriz GW*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/1ec603a41b7f149029846538fa4bcb1f", - "value": "1ec603a41b7f149029846538fa4bcb1f" - }, - "description": { - "display_value": "as ligações estão ficando mudas no queumetric", - "value": "as ligações estão ficando mudas no queumetric" - }, - "location": { - "display_value": "HYUNDAI - IMARES", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/23223ae91b6f1050e77eb9121b4bcb0a", - "value": "23223ae91b6f1050e77eb9121b4bcb0a" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0050341", - "value": "RITM0050341" - }, - "request": { - "display_value": "REQ0050332", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/5d4b453f1b32e4d029846538fa4bcbe3", - "value": "5d4b453f1b32e4d029846538fa4bcbe3" - }, - "opened_at": { - "display_value": "16/03/2021 14:19:30", - "value": "2021-03-16 17:19:30" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "554b453f1b32e4d029846538fa4bcbe4", - "value": "554b453f1b32e4d029846538fa4bcbe4" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Field Barueri GW", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/f3e607a41b7f149029846538fa4bcbce", - "value": "f3e607a41b7f149029846538fa4bcbce" - }, - "description": { - "display_value": "nova funcionária, solicita ramal telefônico", - "value": "nova funcionária, solicita ramal telefônico" - }, - "location": { - "display_value": "CAOA MONTADORA - FRANCO DA ROCHA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/6322f6e91b6f1050e77eb9121b4bcbc3", - "value": "6322f6e91b6f1050e77eb9121b4bcbc3" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0584850", - "value": "RITM0584850" - }, - "request": { - "display_value": "REQ0583294", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/1db1f65097825a10501634a6f053af21", - "value": "1db1f65097825a10501634a6f053af21" - }, - "opened_at": { - "display_value": "19/11/2024 15:19:19", - "value": "2024-11-19 18:19:19" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "55b1f65097825a10501634a6f053af22", - "value": "55b1f65097825a10501634a6f053af22" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Luisa Beatriz Barroso Oliveira*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/db96445d1b450610c5e163923b4bcba1", - "value": "db96445d1b450610c5e163923b4bcba1" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - RAPOSO TAVARES", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/e93722eddb23fd90154714031496196f", - "value": "e93722eddb23fd90154714031496196f" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0588138", - "value": "RITM0588138" - }, - "request": { - "display_value": "REQ0586576", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/1e4397aa3b46de50f6e903f136e45a38", - "value": "1e4397aa3b46de50f6e903f136e45a38" - }, - "opened_at": { - "display_value": "26/11/2024 17:32:21", - "value": "2024-11-26 20:32:21" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "564397aa3b46de50f6e903f136e45a39", - "value": "564397aa3b46de50f6e903f136e45a39" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Diogo Henrique Alves Da Silva", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/9beb8ba11bc78650c5e163923b4bcb8f", - "value": "9beb8ba11bc78650c5e163923b4bcb8f" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - BERRINI", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/73223ae91b6f1050e77eb9121b4bcb35", - "value": "73223ae91b6f1050e77eb9121b4bcb35" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0630292", - "value": "RITM0630292" - }, - "request": { - "display_value": "REQ0628665", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/1e6524688704a690ab40c8440cbb3565", - "value": "1e6524688704a690ab40c8440cbb3565" - }, - "opened_at": { - "display_value": "27/02/2025 09:50:24", - "value": "2025-02-27 12:50:24" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "566524688704a690ab40c8440cbb3566", - "value": "566524688704a690ab40c8440cbb3566" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Luciano Dantas", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/aa5a4f1d1b7179d0f46fa687fa4bcb66", - "value": "aa5a4f1d1b7179d0f46fa687fa4bcb66" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - CAMPINAS", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/7b223ae91b6f1050e77eb9121b4bcb3b", - "value": "7b223ae91b6f1050e77eb9121b4bcb3b" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0327149", - "value": "RITM0327149" - }, - "request": { - "display_value": "REQ0327069", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/1eab4845dbdae1141547140314961959", - "value": "1eab4845dbdae1141547140314961959" - }, - "opened_at": { - "display_value": "17/04/2023 08:51:31", - "value": "2023-04-17 11:51:31" - }, - "short_description": { - "display_value": "Utilize esse item para as solicitações relacionadas ao Agendamento via Areta", - "value": "Utilize esse item para as solicitações relacionadas ao Agendamento via Areta" - }, - "sys_id": { - "display_value": "56ab4845dbdae114154714031496195a", - "value": "56ab4845dbdae114154714031496195a" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Natalia De Souza Aguiar", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/cf7ace3b1be2d01029846538fa4bcb81", - "value": "cf7ace3b1be2d01029846538fa4bcb81" - }, - "description": { - "display_value": "Trocou aparelho telefônico não esta caindo ligação - Chery Radial Leste - 2318-3536", - "value": "Trocou aparelho telefônico não esta caindo ligação - Chery Radial Leste - 2318-3536" - }, - "location": { - "display_value": "YELLOW - BELENZINHO", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/37223ae91b6f1050e77eb9121b4bcb34", - "value": "37223ae91b6f1050e77eb9121b4bcb34" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0511428", - "value": "RITM0511428" - }, - "request": { - "display_value": "REQ0510047", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/1f69d0201b760a98f46fa687fa4bcb2b", - "value": "1f69d0201b760a98f46fa687fa4bcb2b" - }, - "opened_at": { - "display_value": "11/06/2024 09:28:24", - "value": "2024-06-11 12:28:24" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "5769d0201b760a98f46fa687fa4bcb2c", - "value": "5769d0201b760a98f46fa687fa4bcb2c" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Carina Bertoloto Dunder*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/83c90b57db3ef5901547140314961960", - "value": "83c90b57db3ef5901547140314961960" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0338795", - "value": "RITM0338795" - }, - "request": { - "display_value": "REQ0338663", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/1f6da942db3ae5501547140314961934", - "value": "1f6da942db3ae5501547140314961934" - }, - "opened_at": { - "display_value": "15/05/2023 15:04:00", - "value": "2023-05-15 18:04:00" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "576da942db3ae5501547140314961935", - "value": "576da942db3ae5501547140314961935" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Juliana Alves Da Silva Peixoto", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/186a4ef71be2d01029846538fa4bcb66", - "value": "186a4ef71be2d01029846538fa4bcb66" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - ANHAIA MELO", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/ab22f6e91b6f1050e77eb9121b4bcbcd", - "value": "ab22f6e91b6f1050e77eb9121b4bcbcd" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0678315", - "value": "RITM0678315" - }, - "request": { - "display_value": "REQ0676600", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/108ef3a93b0a6e54f6e903f136e45a6f", - "value": "108ef3a93b0a6e54f6e903f136e45a6f" - }, - "opened_at": { - "display_value": "10/06/2025 14:18:24", - "value": "2025-06-10 17:18:24" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "588ef3a93b0a6e54f6e903f136e45a6f", - "value": "588ef3a93b0a6e54f6e903f136e45a6f" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Mayara Maria Da Silva", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/013128671b374e54c5e163923b4bcb28", - "value": "013128671b374e54c5e163923b4bcb28" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HYUNDAI - MATRIZ", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/a3223ae91b6f1050e77eb9121b4bcb12", - "value": "a3223ae91b6f1050e77eb9121b4bcb12" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0598565", - "value": "RITM0598565" - }, - "request": { - "display_value": "REQ0596985", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/131b304997669e50501634a6f053afad", - "value": "131b304997669e50501634a6f053afad" - }, - "opened_at": { - "display_value": "16/12/2024 11:07:59", - "value": "2024-12-16 14:07:59" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "5b1b304997669e50501634a6f053afad", - "value": "5b1b304997669e50501634a6f053afad" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Sueli Fernandes Da Silva Marcondes De Castro", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/9c7ac63b1be2d01029846538fa4bcbc2", - "value": "9c7ac63b1be2d01029846538fa4bcbc2" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - ARICANDUVA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/2722f6e91b6f1050e77eb9121b4bcbcf", - "value": "2722f6e91b6f1050e77eb9121b4bcbcf" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0612239", - "value": "RITM0612239" - }, - "request": { - "display_value": "REQ0610635", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/13c3681097d75610501634a6f053afb2", - "value": "13c3681097d75610501634a6f053afb2" - }, - "opened_at": { - "display_value": "20/01/2025 08:17:47", - "value": "2025-01-20 11:17:47" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "5bc3681097d75610501634a6f053afb2", - "value": "5bc3681097d75610501634a6f053afb2" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Graziela Neves Da Silva", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/12f17d41db3bb15015471403149619cc", - "value": "12f17d41db3bb15015471403149619cc" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - PERDIZES", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/c1da28021bf87c1429846538fa4bcb9c", - "value": "c1da28021bf87c1429846538fa4bcb9c" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0271513", - "value": "RITM0271513" - }, - "request": { - "display_value": "REQ0271480", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/13c4b24f1b235d90598a2021f54bcbc6", - "value": "13c4b24f1b235d90598a2021f54bcbc6" - }, - "opened_at": { - "display_value": "08/12/2022 09:25:42", - "value": "2022-12-08 12:25:42" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "5bc4b24f1b235d90598a2021f54bcbc6", - "value": "5bc4b24f1b235d90598a2021f54bcbc6" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Isabel Gomes Dos Santos Lima*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/71c5be2bdba505101547140314961922", - "value": "71c5be2bdba505101547140314961922" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0320532", - "value": "RITM0320532" - }, - "request": { - "display_value": "REQ0320459", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/14609d1fdb752d5015471403149619b4", - "value": "14609d1fdb752d5015471403149619b4" - }, - "opened_at": { - "display_value": "30/03/2023 17:06:42", - "value": "2023-03-30 20:06:42" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "5c609d1fdb752d5015471403149619b4", - "value": "5c609d1fdb752d5015471403149619b4" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Simone Cristina Do Nascimento*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/751009251bb41910f46fa687fa4bcb93", - "value": "751009251bb41910f46fa687fa4bcb93" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0393122", - "value": "RITM0393122" - }, - "request": { - "display_value": "REQ0392512", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/146d8c131b157910f46fa687fa4bcb3c", - "value": "146d8c131b157910f46fa687fa4bcb3c" - }, - "opened_at": { - "display_value": "20/09/2023 11:53:43", - "value": "2023-09-20 14:53:43" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "5c6d8c131b157910f46fa687fa4bcb3c", - "value": "5c6d8c131b157910f46fa687fa4bcb3c" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Debora Cristina Floriano Da Silva", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/917a0e3b1be2d01029846538fa4bcb22", - "value": "917a0e3b1be2d01029846538fa4bcb22" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - TAUBATE", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/6722f6e91b6f1050e77eb9121b4bcbed", - "value": "6722f6e91b6f1050e77eb9121b4bcbed" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0398981", - "value": "RITM0398981" - }, - "request": { - "display_value": "REQ0398334", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/d0eabb1b1ba171d0598a2021f54bcb6b", - "value": "d0eabb1b1ba171d0598a2021f54bcb6b" - }, - "opened_at": { - "display_value": "03/10/2023 15:27:04", - "value": "2023-10-03 18:27:04" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "5ceabb1b1ba171d0598a2021f54bcb6b", - "value": "5ceabb1b1ba171d0598a2021f54bcb6b" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Marcelo Rodrigues Parreira", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/30aacebb1be2d01029846538fa4bcb24", - "value": "30aacebb1be2d01029846538fa4bcb24" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HYUNDAI - IMARES", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/23223ae91b6f1050e77eb9121b4bcb0a", - "value": "23223ae91b6f1050e77eb9121b4bcb0a" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0620986", - "value": "RITM0620986" - }, - "request": { - "display_value": "REQ0619365", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/15085d353b6fdad0f6e903f136e45ad8", - "value": "15085d353b6fdad0f6e903f136e45ad8" - }, - "opened_at": { - "display_value": "06/02/2025 14:12:31", - "value": "2025-02-06 17:12:31" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "5d085d353b6fdad0f6e903f136e45ad8", - "value": "5d085d353b6fdad0f6e903f136e45ad8" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Fernanda Da Luz Fernandes", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/c28e2d76db2fb1101547140314961914", - "value": "c28e2d76db2fb1101547140314961914" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - FLN ATLANTICO", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/e322f6e91b6f1050e77eb9121b4bcbd8", - "value": "e322f6e91b6f1050e77eb9121b4bcbd8" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0567074", - "value": "RITM0567074" - }, - "request": { - "display_value": "REQ0565551", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/150948b087915650ab40c8440cbb3544", - "value": "150948b087915650ab40c8440cbb3544" - }, - "opened_at": { - "display_value": "14/10/2024 09:32:11", - "value": "2024-10-14 12:32:11" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "5d0948b087915650ab40c8440cbb3544", - "value": "5d0948b087915650ab40c8440cbb3544" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Vanessa Maria Dos Santos", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/8486d7aa1b0711d0f46fa687fa4bcb69", - "value": "8486d7aa1b0711d0f46fa687fa4bcb69" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - BOTAFOGO", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/6722f6e91b6f1050e77eb9121b4bcbd3", - "value": "6722f6e91b6f1050e77eb9121b4bcbd3" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0355628", - "value": "RITM0355628" - }, - "request": { - "display_value": "REQ0355357", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/15bd3c2b1be7e110f46fa687fa4bcbce", - "value": "15bd3c2b1be7e110f46fa687fa4bcbce" - }, - "opened_at": { - "display_value": "26/06/2023 10:13:28", - "value": "2023-06-26 13:13:28" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "5dbd3c2b1be7e110f46fa687fa4bcbce", - "value": "5dbd3c2b1be7e110f46fa687fa4bcbce" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Gaspar Antonio Ribeiro Filho", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/e4b9cce71b20b010e77eb9121b4bcbba", - "value": "e4b9cce71b20b010e77eb9121b4bcbba" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - NOVO MUNDO", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/6b22f6e91b6f1050e77eb9121b4bcbe3", - "value": "6b22f6e91b6f1050e77eb9121b4bcbe3" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0589427", - "value": "RITM0589427" - }, - "request": { - "display_value": "REQ0587864", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/161a70db3b06d690f6e903f136e45a6b", - "value": "161a70db3b06d690f6e903f136e45a6b" - }, - "opened_at": { - "display_value": "28/11/2024 14:18:29", - "value": "2024-11-28 17:18:29" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "5e1a70db3b06d690f6e903f136e45a6b", - "value": "5e1a70db3b06d690f6e903f136e45a6b" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Renata Dos Santos Alonso", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/dd140dd11bc36990c5e163923b4bcb67", - "value": "dd140dd11bc36990c5e163923b4bcb67" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - SAO CARLOS", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/7c0e7e6b1b6e8d90598a2021f54bcbce", - "value": "7c0e7e6b1b6e8d90598a2021f54bcbce" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0382808", - "value": "RITM0382808" - }, - "request": { - "display_value": "REQ0382294", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/174e0ac81b8db550598a2021f54bcbff", - "value": "174e0ac81b8db550598a2021f54bcbff" - }, - "opened_at": { - "display_value": "29/08/2023 08:41:02", - "value": "2023-08-29 11:41:02" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "5f4e0ac81b8db550598a2021f54bcbff", - "value": "5f4e0ac81b8db550598a2021f54bcbff" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Simone Cristina Do Nascimento*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/751009251bb41910f46fa687fa4bcb93", - "value": "751009251bb41910f46fa687fa4bcb93" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0589267", - "value": "RITM0589267" - }, - "request": { - "display_value": "REQ0587704", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/d3819457978a1a50501634a6f053af93", - "value": "d3819457978a1a50501634a6f053af93" - }, - "opened_at": { - "display_value": "28/11/2024 11:21:21", - "value": "2024-11-28 14:21:21" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "5f819457978a1a50501634a6f053af93", - "value": "5f819457978a1a50501634a6f053af93" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Marcelo Rodrigues Parreira", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/30aacebb1be2d01029846538fa4bcb24", - "value": "30aacebb1be2d01029846538fa4bcb24" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - SAO BERNARDO", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/6322f6e91b6f1050e77eb9121b4bcbea", - "value": "6322f6e91b6f1050e77eb9121b4bcbea" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0565471", - "value": "RITM0565471" - }, - "request": { - "display_value": "REQ0563957", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/17ee1a071b091a10c5e163923b4bcbcd", - "value": "17ee1a071b091a10c5e163923b4bcbcd" - }, - "opened_at": { - "display_value": "09/10/2024 09:57:46", - "value": "2024-10-09 12:57:46" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "5fee1a071b091a10c5e163923b4bcbcd", - "value": "5fee1a071b091a10c5e163923b4bcbcd" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Andrey Chaves de Assuncao Barros Muniz", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/530501c087f45e14ab40c8440cbb358c", - "value": "530501c087f45e14ab40c8440cbb358c" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - NOSSA SRA DA LUZ", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/3f223ae91b6f1050e77eb9121b4bcb54", - "value": "3f223ae91b6f1050e77eb9121b4bcb54" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0440224", - "value": "RITM0440224" - }, - "request": { - "display_value": "REQ0439284", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/2883fa47dbdb7d5015471403149619e9", - "value": "2883fa47dbdb7d5015471403149619e9" - }, - "opened_at": { - "display_value": "28/12/2023 15:26:38", - "value": "2023-12-28 18:26:38" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "6083fa47dbdb7d5015471403149619ea", - "value": "6083fa47dbdb7d5015471403149619ea" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Grazielli Silva Dos Santos", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/059837921bf4ed50c5e163923b4bcb07", - "value": "059837921bf4ed50c5e163923b4bcb07" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0111944", - "value": "RITM0111944" - }, - "request": { - "display_value": "REQ0111924", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/288eae20db3a781015471403149619fa", - "value": "288eae20db3a781015471403149619fa" - }, - "opened_at": { - "display_value": "21/09/2021 15:24:00", - "value": "2021-09-21 18:24:00" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "608eae20db3a781015471403149619fb", - "value": "608eae20db3a781015471403149619fb" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Field Barueri GW", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/f3e607a41b7f149029846538fa4bcbce", - "value": "f3e607a41b7f149029846538fa4bcbce" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - FRANCO DA ROCHA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/6322f6e91b6f1050e77eb9121b4bcbc3", - "value": "6322f6e91b6f1050e77eb9121b4bcbc3" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0505866", - "value": "RITM0505866" - }, - "request": { - "display_value": "REQ0504495", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/28b303141b2e8a94598a2021f54bcbbd", - "value": "28b303141b2e8a94598a2021f54bcbbd" - }, - "opened_at": { - "display_value": "29/05/2024 16:58:09", - "value": "2024-05-29 19:58:09" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "60b303141b2e8a94598a2021f54bcbbe", - "value": "60b303141b2e8a94598a2021f54bcbbe" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Denis De Sousa Gomes", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/c683bbfd1b560654598a2021f54bcbb0", - "value": "c683bbfd1b560654598a2021f54bcbb0" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - ANHANGUERA MATRIZ", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/bf223ae91b6f1050e77eb9121b4bcb4f", - "value": "bf223ae91b6f1050e77eb9121b4bcb4f" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0557607", - "value": "RITM0557607" - }, - "request": { - "display_value": "REQ0556103", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/28d781c287f09210ab40c8440cbb3528", - "value": "28d781c287f09210ab40c8440cbb3528" - }, - "opened_at": { - "display_value": "23/09/2024 14:47:34", - "value": "2024-09-23 17:47:34" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "60d781c287f09210ab40c8440cbb3529", - "value": "60d781c287f09210ab40c8440cbb3529" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Rafael Aparecido Da Silva", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/edf0a5a21bd764d029846538fa4bcbba", - "value": "edf0a5a21bd764d029846538fa4bcbba" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - SANTANA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/ab22f6e91b6f1050e77eb9121b4bcbe7", - "value": "ab22f6e91b6f1050e77eb9121b4bcbe7" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0578823", - "value": "RITM0578823" - }, - "request": { - "display_value": "REQ0577275", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/29442e8487b512d0ab40c8440cbb3530", - "value": "29442e8487b512d0ab40c8440cbb3530" - }, - "opened_at": { - "display_value": "06/11/2024 09:26:26", - "value": "2024-11-06 12:26:26" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "61442e8487b512d0ab40c8440cbb3531", - "value": "61442e8487b512d0ab40c8440cbb3531" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Andrey Chaves de Assuncao Barros Muniz", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/530501c087f45e14ab40c8440cbb358c", - "value": "530501c087f45e14ab40c8440cbb358c" - }, - "description": { - "display_value": "Colaboradora solicita um novo ramal para sua unidade, esse ramal ele e um telefone sem fio da marca yealink \r\nnumero do ramal: 6094", - "value": "Colaboradora solicita um novo ramal para sua unidade, esse ramal ele e um telefone sem fio da marca yealink \r\nnumero do ramal: 6094" - }, - "location": { - "display_value": "YELLOW - VILA GUILHERME", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/3f223ae91b6f1050e77eb9121b4bcb6b", - "value": "3f223ae91b6f1050e77eb9121b4bcb6b" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0566176", - "value": "RITM0566176" - }, - "request": { - "display_value": "REQ0564660", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/e23144a71bc91e10c5e163923b4bcb72", - "value": "e23144a71bc91e10c5e163923b4bcb72" - }, - "opened_at": { - "display_value": "10/10/2024 11:45:43", - "value": "2024-10-10 14:45:43" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "623144a71bc91e10c5e163923b4bcb98", - "value": "623144a71bc91e10c5e163923b4bcb98" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Sueli Fernandes Da Silva Marcondes De Castro", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/9c7ac63b1be2d01029846538fa4bcbc2", - "value": "9c7ac63b1be2d01029846538fa4bcbc2" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - ARICANDUVA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/2722f6e91b6f1050e77eb9121b4bcbcf", - "value": "2722f6e91b6f1050e77eb9121b4bcbcf" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0591100", - "value": "RITM0591100" - }, - "request": { - "display_value": "REQ0589529", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/2a31c528975a1690501634a6f053af22", - "value": "2a31c528975a1690501634a6f053af22" - }, - "opened_at": { - "display_value": "02/12/2024 12:02:02", - "value": "2024-12-02 15:02:02" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "6231c528975a1690501634a6f053af23", - "value": "6231c528975a1690501634a6f053af23" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Marcelo Salata", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/ccfeda5f1b29f49029846538fa4bcb8f", - "value": "ccfeda5f1b29f49029846538fa4bcb8f" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - ARICANDUVA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/33223ae91b6f1050e77eb9121b4bcb31", - "value": "33223ae91b6f1050e77eb9121b4bcb31" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0358424", - "value": "RITM0358424" - }, - "request": { - "display_value": "REQ0358123", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/2a346b491bb32550598a2021f54bcb91", - "value": "2a346b491bb32550598a2021f54bcb91" - }, - "opened_at": { - "display_value": "01/07/2023 14:11:54", - "value": "2023-07-01 17:11:54" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "62346b491bb32550598a2021f54bcb92", - "value": "62346b491bb32550598a2021f54bcb92" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Wilson Junior", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/3b8a0e7b1be2d01029846538fa4bcbc7", - "value": "3b8a0e7b1be2d01029846538fa4bcbc7" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - SANTO ANDRÉ", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/3b223ae91b6f1050e77eb9121b4bcb68", - "value": "3b223ae91b6f1050e77eb9121b4bcb68" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0375548", - "value": "RITM0375548" - }, - "request": { - "display_value": "REQ0375099", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/2a58b00a1bacf150598a2021f54bcbfa", - "value": "2a58b00a1bacf150598a2021f54bcbfa" - }, - "opened_at": { - "display_value": "10/08/2023 11:01:59", - "value": "2023-08-10 14:01:59" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "6258b00a1bacf150598a2021f54bcbfb", - "value": "6258b00a1bacf150598a2021f54bcbfb" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Luiz Ricardo Rocha Cabral*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/3b1d43fcdbbc295015471403149619dc", - "value": "3b1d43fcdbbc295015471403149619dc" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - JABAQUARA II", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/e07e99c01b57d5d0598a2021f54bcb84", - "value": "e07e99c01b57d5d0598a2021f54bcb84" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0356321", - "value": "RITM0356321" - }, - "request": { - "display_value": "REQ0356040", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/2ac356bf1b63e510598a2021f54bcbbe", - "value": "2ac356bf1b63e510598a2021f54bcbbe" - }, - "opened_at": { - "display_value": "27/06/2023 11:08:04", - "value": "2023-06-27 14:08:04" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "62c356bf1b63e510598a2021f54bcbbf", - "value": "62c356bf1b63e510598a2021f54bcbbf" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Debora Santos Silva", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/75bac6fb1be2d01029846538fa4bcbbd", - "value": "75bac6fb1be2d01029846538fa4bcbbd" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "ELIVEL - CEASA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/6722f6e91b6f1050e77eb9121b4bcbc6", - "value": "6722f6e91b6f1050e77eb9121b4bcbc6" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0367147", - "value": "RITM0367147" - }, - "request": { - "display_value": "REQ0366756", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/2b000de41bd4f110f46fa687fa4bcb3f", - "value": "2b000de41bd4f110f46fa687fa4bcb3f" - }, - "opened_at": { - "display_value": "24/07/2023 09:29:03", - "value": "2023-07-24 12:29:03" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "63000de41bd4f110f46fa687fa4bcb40", - "value": "63000de41bd4f110f46fa687fa4bcb40" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Francisco Marconi De Medeiros", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/f69ac6bb1be2d01029846538fa4bcbdb", - "value": "f69ac6bb1be2d01029846538fa4bcbdb" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - FORTALEZA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/2322f6e91b6f1050e77eb9121b4bcbd9", - "value": "2322f6e91b6f1050e77eb9121b4bcbd9" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0503445", - "value": "RITM0503445" - }, - "request": { - "display_value": "REQ0502079", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/2d1567aa1b560e54598a2021f54bcb42", - "value": "2d1567aa1b560e54598a2021f54bcb42" - }, - "opened_at": { - "display_value": "24/05/2024 08:54:40", - "value": "2024-05-24 11:54:40" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "651567aa1b560e54598a2021f54bcb43", - "value": "651567aa1b560e54598a2021f54bcb43" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Carina Bertoloto Dunder*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/83c90b57db3ef5901547140314961960", - "value": "83c90b57db3ef5901547140314961960" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0667717", - "value": "RITM0667717" - }, - "request": { - "display_value": "REQ0666040", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/2d5737f297612250501634a6f053af60", - "value": "2d5737f297612250501634a6f053af60" - }, - "opened_at": { - "display_value": "20/05/2025 14:28:06", - "value": "2025-05-20 17:28:06" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "655737f297612250501634a6f053af61", - "value": "655737f297612250501634a6f053af61" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Izabella Da Silva Gomes De Araujo", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/768d8ede1b0d3990598a2021f54bcb19", - "value": "768d8ede1b0d3990598a2021f54bcb19" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - MOREIRA GUIMARAES", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/2b28b93f87c9de10ab40c8440cbb35a6", - "value": "2b28b93f87c9de10ab40c8440cbb35a6" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0182286", - "value": "RITM0182286" - }, - "request": { - "display_value": "REQ0182257", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/2d9c75681b0b8910598a2021f54bcbe1", - "value": "2d9c75681b0b8910598a2021f54bcbe1" - }, - "opened_at": { - "display_value": "20/04/2022 18:12:43", - "value": "2022-04-20 21:12:43" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "659c75681b0b8910598a2021f54bcbe2", - "value": "659c75681b0b8910598a2021f54bcbe2" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Marcelo Sguissardi Ragnini", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/d1cbc7541ba35c1029846538fa4bcb34", - "value": "d1cbc7541ba35c1029846538fa4bcb34" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - CAMPO GRANDE", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/b7223ae91b6f1050e77eb9121b4bcb3c", - "value": "b7223ae91b6f1050e77eb9121b4bcb3c" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0567182", - "value": "RITM0567182" - }, - "request": { - "display_value": "REQ0565659", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/2d9cd8bc87195650ab40c8440cbb35b8", - "value": "2d9cd8bc87195650ab40c8440cbb35b8" - }, - "opened_at": { - "display_value": "14/10/2024 10:57:40", - "value": "2024-10-14 13:57:40" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "659cd8bc87195650ab40c8440cbb35b9", - "value": "659cd8bc87195650ab40c8440cbb35b9" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Carina Bertoloto Dunder*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/83c90b57db3ef5901547140314961960", - "value": "83c90b57db3ef5901547140314961960" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0268875", - "value": "RITM0268875" - }, - "request": { - "display_value": "REQ0268842", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/2de7bb0d1bef1190f46fa687fa4bcb34", - "value": "2de7bb0d1bef1190f46fa687fa4bcb34" - }, - "opened_at": { - "display_value": "02/12/2022 09:10:59", - "value": "2022-12-02 12:10:59" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "65e7bb0d1bef1190f46fa687fa4bcb35", - "value": "65e7bb0d1bef1190f46fa687fa4bcb35" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Isabel Gomes Dos Santos Lima*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/71c5be2bdba505101547140314961922", - "value": "71c5be2bdba505101547140314961922" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0213411", - "value": "RITM0213411" - }, - "request": { - "display_value": "REQ0213380", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/2e03e3821b749d10f46fa687fa4bcbf4", - "value": "2e03e3821b749d10f46fa687fa4bcbf4" - }, - "opened_at": { - "display_value": "21/07/2022 17:21:06", - "value": "2022-07-21 20:21:06" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "6603e3821b749d10f46fa687fa4bcbf5", - "value": "6603e3821b749d10f46fa687fa4bcbf5" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Service Desk GW", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/21768b641b7f149029846538fa4bcb5c", - "value": "21768b641b7f149029846538fa4bcb5c" - }, - "description": { - "display_value": "Colaborador Anibal Vieira Da Silva solicita um novo ramal e telefone, pois não tem um em sua mesa", - "value": "Colaborador Anibal Vieira Da Silva solicita um novo ramal e telefone, pois não tem um em sua mesa" - }, - "location": { - "display_value": "YELLOW - BRASILIA SIA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/3b223ae91b6f1050e77eb9121b4bcb37", - "value": "3b223ae91b6f1050e77eb9121b4bcb37" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0327525", - "value": "RITM0327525" - }, - "request": { - "display_value": "REQ0327445", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/6b8a9585db5265141547140314961914", - "value": "6b8a9585db5265141547140314961914" - }, - "opened_at": { - "display_value": "17/04/2023 14:36:13", - "value": "2023-04-17 17:36:13" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "678a9585db5265141547140314961953", - "value": "678a9585db5265141547140314961953" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Salomao do Amparo Amaral*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/bfe82cf01b4de510c5e163923b4bcb45", - "value": "bfe82cf01b4de510c5e163923b4bcb45" - }, - "description": { - "display_value": "colaboradora solicita o desbloqueio do ramal \r\nnumero para contato (11) 99727-3570", - "value": "colaboradora solicita o desbloqueio do ramal \r\nnumero para contato (11) 99727-3570" - }, - "location": { - "display_value": "YELLOW - SANTO ANDRÉ", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/3b223ae91b6f1050e77eb9121b4bcb68", - "value": "3b223ae91b6f1050e77eb9121b4bcb68" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0283914", - "value": "RITM0283914" - }, - "request": { - "display_value": "REQ0283879", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/2fadbe441bdc6990f46fa687fa4bcb3a", - "value": "2fadbe441bdc6990f46fa687fa4bcb3a" - }, - "opened_at": { - "display_value": "05/01/2023 09:09:48", - "value": "2023-01-05 12:09:48" - }, - "short_description": { - "display_value": "Utilize esse item para as solicitações relacionadas ao Agendamento via Areta", - "value": "Utilize esse item para as solicitações relacionadas ao Agendamento via Areta" - }, - "sys_id": { - "display_value": "67adbe441bdc6990f46fa687fa4bcb3b", - "value": "67adbe441bdc6990f46fa687fa4bcb3b" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Pedro Henrique Santos Ottolini*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/5fb44a981b374990598a2021f54bcb0d", - "value": "5fb44a981b374990598a2021f54bcb0d" - }, - "description": { - "display_value": "Foi realizado a troca do PABX da unidade, quando o cliente liga para unidade 21-31779001 e solicita o ramal de agendamento areta não está enviando o link para o cliente para efetuar o agendamento via areta.\nconsecutivamente não está entrado no lead.", - "value": "Foi realizado a troca do PABX da unidade, quando o cliente liga para unidade 21-31779001 e solicita o ramal de agendamento areta não está enviando o link para o cliente para efetuar o agendamento via areta.\nconsecutivamente não está entrado no lead." - }, - "location": { - "display_value": "YELLOW - BOTAFOGO", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/7f223ae91b6f1050e77eb9121b4bcb31", - "value": "7f223ae91b6f1050e77eb9121b4bcb31" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0669523", - "value": "RITM0669523" - }, - "request": { - "display_value": "REQ0667843", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/2fe2ebf73b696650f6e903f136e45aed", - "value": "2fe2ebf73b696650f6e903f136e45aed" - }, - "opened_at": { - "display_value": "23/05/2025 15:32:51", - "value": "2025-05-23 18:32:51" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "67e2ebf73b696650f6e903f136e45aee", - "value": "67e2ebf73b696650f6e903f136e45aee" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Mayara Maria Da Silva", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/013128671b374e54c5e163923b4bcb28", - "value": "013128671b374e54c5e163923b4bcb28" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HYUNDAI - MATRIZ", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/a3223ae91b6f1050e77eb9121b4bcb12", - "value": "a3223ae91b6f1050e77eb9121b4bcb12" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0236507", - "value": "RITM0236507" - }, - "request": { - "display_value": "REQ0236476", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/20a87e4e1b069910c5e163923b4bcb1d", - "value": "20a87e4e1b069910c5e163923b4bcb1d" - }, - "opened_at": { - "display_value": "21/09/2022 17:34:20", - "value": "2022-09-21 20:34:20" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "68a87e4e1b069910c5e163923b4bcb1d", - "value": "68a87e4e1b069910c5e163923b4bcb1d" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Keiliane Da Silva Leite", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/2e4503ea1b8a8510598a2021f54bcb18", - "value": "2e4503ea1b8a8510598a2021f54bcb18" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - SANTOS DUMONT", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/7542f7d81be6b0d0c5e163923b4bcbee", - "value": "7542f7d81be6b0d0c5e163923b4bcbee" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0604435", - "value": "RITM0604435" - }, - "request": { - "display_value": "REQ0602845", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/20ca50e63b3ada10f6e903f136e45a94", - "value": "20ca50e63b3ada10f6e903f136e45a94" - }, - "opened_at": { - "display_value": "02/01/2025 10:53:13", - "value": "2025-01-02 13:53:13" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "68ca50e63b3ada10f6e903f136e45a94", - "value": "68ca50e63b3ada10f6e903f136e45a94" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Vitoria Sirqueira Munchen", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/b93e4b691b0b8650c5e163923b4bcb9e", - "value": "b93e4b691b0b8650c5e163923b4bcb9e" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - SANTOS", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/2722f6e91b6f1050e77eb9121b4bcbe9", - "value": "2722f6e91b6f1050e77eb9121b4bcbe9" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0499597", - "value": "RITM0499597" - }, - "request": { - "display_value": "REQ0498238", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/20e76e441bdec214598a2021f54bcb7a", - "value": "20e76e441bdec214598a2021f54bcb7a" - }, - "opened_at": { - "display_value": "16/05/2024 10:02:27", - "value": "2024-05-16 13:02:27" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "68e76e441bdec214598a2021f54bcb7a", - "value": "68e76e441bdec214598a2021f54bcb7a" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Daniele Da Silva", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/07f2913c1bbc7990598a2021f54bcb22", - "value": "07f2913c1bbc7990598a2021f54bcb22" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0601549", - "value": "RITM0601549" - }, - "request": { - "display_value": "REQ0599964", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/21aeb0133b629214f6e903f136e45ab5", - "value": "21aeb0133b629214f6e903f136e45ab5" - }, - "opened_at": { - "display_value": "23/12/2024 11:09:46", - "value": "2024-12-23 14:09:46" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "69aeb0133b629214f6e903f136e45ab5", - "value": "69aeb0133b629214f6e903f136e45ab5" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Guilherme Henrique Fonseca Oliveira", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/bf3d28ad872c16d0ab40c8440cbb3599", - "value": "bf3d28ad872c16d0ab40c8440cbb3599" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "ELIVEL - SANTOS", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/2322f6e91b6f1050e77eb9121b4bcbcc", - "value": "2322f6e91b6f1050e77eb9121b4bcbcc" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0673353", - "value": "RITM0673353" - }, - "request": { - "display_value": "REQ0671649", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/21b3a98397f92210501634a6f053af0f", - "value": "21b3a98397f92210501634a6f053af0f" - }, - "opened_at": { - "display_value": "02/06/2025 08:37:17", - "value": "2025-06-02 11:37:17" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "69b3a98397f92210501634a6f053af0f", - "value": "69b3a98397f92210501634a6f053af0f" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Barbara Thais Ferreira Barbosa", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/5bc80e831b037d10c5e163923b4bcb05", - "value": "5bc80e831b037d10c5e163923b4bcb05" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - PRESIDENTE PRUDENTE", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/b4548a9e1bb92050bb0f32681b4bcbeb", - "value": "b4548a9e1bb92050bb0f32681b4bcbeb" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0402072", - "value": "RITM0402072" - }, - "request": { - "display_value": "REQ0401407", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/2271ea651b357d10598a2021f54bcb42", - "value": "2271ea651b357d10598a2021f54bcb42" - }, - "opened_at": { - "display_value": "10/10/2023 08:42:47", - "value": "2023-10-10 11:42:47" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "6a71ea651b357d10598a2021f54bcb42", - "value": "6a71ea651b357d10598a2021f54bcb42" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Simone Cristina Do Nascimento*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/751009251bb41910f46fa687fa4bcb93", - "value": "751009251bb41910f46fa687fa4bcb93" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0530266", - "value": "RITM0530266" - }, - "request": { - "display_value": "REQ0528843", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/228383d287af0250ab40c8440cbb357f", - "value": "228383d287af0250ab40c8440cbb357f" - }, - "opened_at": { - "display_value": "24/07/2024 15:08:06", - "value": "2024-07-24 18:08:06" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "6a8383d287af0250ab40c8440cbb357f", - "value": "6a8383d287af0250ab40c8440cbb357f" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Nathalia Rodrigues De Souza", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/12d5f1211b92fd10c5e163923b4bcba9", - "value": "12d5f1211b92fd10c5e163923b4bcba9" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - ARICANDUVA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/2722f6e91b6f1050e77eb9121b4bcbcf", - "value": "2722f6e91b6f1050e77eb9121b4bcbcf" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0354519", - "value": "RITM0354519" - }, - "request": { - "display_value": "REQ0354264", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/22e6b4ce1b23e910c5e163923b4bcbf1", - "value": "22e6b4ce1b23e910c5e163923b4bcbf1" - }, - "opened_at": { - "display_value": "21/06/2023 17:52:55", - "value": "2023-06-21 20:52:55" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "6ae6b4ce1b23e910c5e163923b4bcbf1", - "value": "6ae6b4ce1b23e910c5e163923b4bcbf1" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Simone Cristina Do Nascimento*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/751009251bb41910f46fa687fa4bcb93", - "value": "751009251bb41910f46fa687fa4bcb93" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0349319", - "value": "RITM0349319" - }, - "request": { - "display_value": "REQ0349101", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/23325d8adbd3a51015471403149619ce", - "value": "23325d8adbd3a51015471403149619ce" - }, - "opened_at": { - "display_value": "09/06/2023 09:36:37", - "value": "2023-06-09 12:36:37" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "6b325d8adbd3a51015471403149619ce", - "value": "6b325d8adbd3a51015471403149619ce" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Simone De Paula Freitas*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/05d5a61c1b586d90598a2021f54bcbd6", - "value": "05d5a61c1b586d90598a2021f54bcbd6" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0262090", - "value": "RITM0262090" - }, - "request": { - "display_value": "REQ0262057", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/2385afa41b1b5dd0f46fa687fa4bcbb7", - "value": "2385afa41b1b5dd0f46fa687fa4bcbb7" - }, - "opened_at": { - "display_value": "18/11/2022 08:18:12", - "value": "2022-11-18 11:18:12" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "6b85afa41b1b5dd0f46fa687fa4bcbb7", - "value": "6b85afa41b1b5dd0f46fa687fa4bcbb7" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Bruna Gomes Branco Rodrigues", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/9c564b1fdb56d5d0154714031496198b", - "value": "9c564b1fdb56d5d0154714031496198b" - }, - "description": { - "display_value": "Colaboradora tinha aberto o chamado para localidae CAMPO GRANDE, mas quer um novo ramal para unidade BARRA.", - "value": "Colaboradora tinha aberto o chamado para localidae CAMPO GRANDE, mas quer um novo ramal para unidade BARRA." - }, - "location": { - "display_value": "YELLOW - BOTAFOGO", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/7f223ae91b6f1050e77eb9121b4bcb31", - "value": "7f223ae91b6f1050e77eb9121b4bcb31" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0057647", - "value": "RITM0057647" - }, - "request": { - "display_value": "REQ0057638", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/23bc60381b63a010e77eb9121b4bcbae", - "value": "23bc60381b63a010e77eb9121b4bcbae" - }, - "opened_at": { - "display_value": "13/04/2021 11:11:26", - "value": "2021-04-13 14:11:26" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "6bbc60381b63a010e77eb9121b4bcbae", - "value": "6bbc60381b63a010e77eb9121b4bcbae" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Amarildes Felix Leitao De Oliveira*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/a43893b81bc42810e77eb9121b4bcb6d", - "value": "a43893b81bc42810e77eb9121b4bcb6d" - }, - "description": { - "display_value": "IP: \r\n\r\n84 3026-0292", - "value": "IP: \r\n\r\n84 3026-0292" - }, - "location": { - "display_value": "YELLOW - NATAL", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/ff223ae91b6f1050e77eb9121b4bcb53", - "value": "ff223ae91b6f1050e77eb9121b4bcb53" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0121739", - "value": "RITM0121739" - }, - "request": { - "display_value": "REQ0121719", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/23df5f211b1bf410c5e163923b4bcb61", - "value": "23df5f211b1bf410c5e163923b4bcb61" - }, - "opened_at": { - "display_value": "19/10/2021 18:04:58", - "value": "2021-10-19 21:04:58" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "6bdf5f211b1bf410c5e163923b4bcb61", - "value": "6bdf5f211b1bf410c5e163923b4bcb61" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Marta De Carvalho Calixto*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/787888c11b87945029846538fa4bcb4b", - "value": "787888c11b87945029846538fa4bcb4b" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - SALVADOR", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/fb223ae91b6f1050e77eb9121b4bcb67", - "value": "fb223ae91b6f1050e77eb9121b4bcb67" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0528674", - "value": "RITM0528674" - }, - "request": { - "display_value": "REQ0527253", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/23e201b01baf8654c5e163923b4bcbc9", - "value": "23e201b01baf8654c5e163923b4bcbc9" - }, - "opened_at": { - "display_value": "19/07/2024 13:55:19", - "value": "2024-07-19 16:55:19" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "6be201b01baf8654c5e163923b4bcbc9", - "value": "6be201b01baf8654c5e163923b4bcbc9" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Roseli Oliveira", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/0c321550db2a6d10154714031496197c", - "value": "0c321550db2a6d10154714031496197c" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - CONSOLACAO", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/6b22f6e91b6f1050e77eb9121b4bcbd6", - "value": "6b22f6e91b6f1050e77eb9121b4bcbd6" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0400569", - "value": "RITM0400569" - }, - "request": { - "display_value": "REQ0399914", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/2401bdd81bfd31d0f46fa687fa4bcbbd", - "value": "2401bdd81bfd31d0f46fa687fa4bcbbd" - }, - "opened_at": { - "display_value": "06/10/2023 07:58:38", - "value": "2023-10-06 10:58:38" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "6c01bdd81bfd31d0f46fa687fa4bcbbd", - "value": "6c01bdd81bfd31d0f46fa687fa4bcbbd" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Pedro Henrique De Oliveira Guimarães-duplic*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/2479b94e1b743910598a2021f54bcb63", - "value": "2479b94e1b743910598a2021f54bcb63" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - FRANCO DA ROCHA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/6322f6e91b6f1050e77eb9121b4bcbc3", - "value": "6322f6e91b6f1050e77eb9121b4bcbc3" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0137559", - "value": "RITM0137559" - }, - "request": { - "display_value": "REQ0137536", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/24a9c3041b98cd50c5e163923b4bcbe8", - "value": "24a9c3041b98cd50c5e163923b4bcbe8" - }, - "opened_at": { - "display_value": "03/12/2021 17:39:43", - "value": "2021-12-03 20:39:43" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "6ca9c3041b98cd50c5e163923b4bcbe8", - "value": "6ca9c3041b98cd50c5e163923b4bcbe8" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Flavia Melo Dos Reis Gama", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/f6aa82fb1be2d01029846538fa4bcbdf", - "value": "f6aa82fb1be2d01029846538fa4bcbdf" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HYUNDAI - SALVADOR", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/3b223ae91b6f1050e77eb9121b4bcb1d", - "value": "3b223ae91b6f1050e77eb9121b4bcb1d" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0681993", - "value": "RITM0681993" - }, - "request": { - "display_value": "REQ0680276", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/24e65f779782ee14501634a6f053af46", - "value": "24e65f779782ee14501634a6f053af46" - }, - "opened_at": { - "display_value": "17/06/2025 11:11:37", - "value": "2025-06-17 14:11:37" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "6ce65f779782ee14501634a6f053af46", - "value": "6ce65f779782ee14501634a6f053af46" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Izabella Da Silva Gomes De Araujo", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/768d8ede1b0d3990598a2021f54bcb19", - "value": "768d8ede1b0d3990598a2021f54bcb19" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - MOREIRA GUIMARAES", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/2b28b93f87c9de10ab40c8440cbb35a6", - "value": "2b28b93f87c9de10ab40c8440cbb35a6" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0300987", - "value": "RITM0300987" - }, - "request": { - "display_value": "REQ0300931", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/ad187c491b01a910c5e163923b4bcb66", - "value": "ad187c491b01a910c5e163923b4bcb66" - }, - "opened_at": { - "display_value": "14/02/2023 08:47:08", - "value": "2023-02-14 11:47:08" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "6d18b0c91b01a910c5e163923b4bcbe0", - "value": "6d18b0c91b01a910c5e163923b4bcbe0" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Simone Cristina Do Nascimento*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/751009251bb41910f46fa687fa4bcb93", - "value": "751009251bb41910f46fa687fa4bcb93" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0238155", - "value": "RITM0238155" - }, - "request": { - "display_value": "REQ0238124", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/257b48ffdb02d550154714031496196e", - "value": "257b48ffdb02d550154714031496196e" - }, - "opened_at": { - "display_value": "26/09/2022 15:27:05", - "value": "2022-09-26 18:27:05" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "6d7b48ffdb02d550154714031496196e", - "value": "6d7b48ffdb02d550154714031496196e" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Daiane Maria Rodrigues Fabelo", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/2de084621b88b494e77eb9121b4bcb2f", - "value": "2de084621b88b494e77eb9121b4bcb2f" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "ZZ YELLOW - BOTAFOGO", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/bf223ae91b6f1050e77eb9121b4bcb35", - "value": "bf223ae91b6f1050e77eb9121b4bcb35" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0319076", - "value": "RITM0319076" - }, - "request": { - "display_value": "REQ0319004", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/26066966dbb5a5501547140314961980", - "value": "26066966dbb5a5501547140314961980" - }, - "opened_at": { - "display_value": "28/03/2023 10:45:53", - "value": "2023-03-28 13:45:53" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "6e066966dbb5a5501547140314961980", - "value": "6e066966dbb5a5501547140314961980" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Rafael Henrique Lamenha Da Silva", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/7dba0afb1be2d01029846538fa4bcb08", - "value": "7dba0afb1be2d01029846538fa4bcb08" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - RECIFE", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/2322f6e91b6f1050e77eb9121b4bcbe6", - "value": "2322f6e91b6f1050e77eb9121b4bcbe6" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0565228", - "value": "RITM0565228" - }, - "request": { - "display_value": "REQ0563715", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/263ff2be1b899610c5e163923b4bcb73", - "value": "263ff2be1b899610c5e163923b4bcb73" - }, - "opened_at": { - "display_value": "08/10/2024 17:40:23", - "value": "2024-10-08 20:40:23" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "6e3ff2be1b899610c5e163923b4bcb73", - "value": "6e3ff2be1b899610c5e163923b4bcb73" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Suelen Da Silva Nascimento", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/22430a0c1b08241029846538fa4bcb16", - "value": "22430a0c1b08241029846538fa4bcb16" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - NACOES UNIDAS MATRIZ", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/ef22f6e91b6f1050e77eb9121b4bcbe1", - "value": "ef22f6e91b6f1050e77eb9121b4bcbe1" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0358366", - "value": "RITM0358366" - }, - "request": { - "display_value": "REQ0358066", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/265043f81bbba150f46fa687fa4bcb8e", - "value": "265043f81bbba150f46fa687fa4bcb8e" - }, - "opened_at": { - "display_value": "30/06/2023 16:56:41", - "value": "2023-06-30 19:56:41" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "6e5043f81bbba150f46fa687fa4bcb8e", - "value": "6e5043f81bbba150f46fa687fa4bcb8e" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Kaylane Barros Mendes*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/b3cf7e91db5e29141547140314961929", - "value": "b3cf7e91db5e29141547140314961929" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - SANTO ANDRÉ", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/3b223ae91b6f1050e77eb9121b4bcb68", - "value": "3b223ae91b6f1050e77eb9121b4bcb68" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0431767", - "value": "RITM0431767" - }, - "request": { - "display_value": "REQ0430915", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/27519049db4bb9d0154714031496192b", - "value": "27519049db4bb9d0154714031496192b" - }, - "opened_at": { - "display_value": "09/12/2023 12:14:42", - "value": "2023-12-09 15:14:42" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "6f519049db4bb9d0154714031496192b", - "value": "6f519049db4bb9d0154714031496192b" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Ricardo Marcondes Farah", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/e08a427b1be2d01029846538fa4bcbe4", - "value": "e08a427b1be2d01029846538fa4bcbe4" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HYUNDAI - IPIRANGA II", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/6f223ae91b6f1050e77eb9121b4bcb0a", - "value": "6f223ae91b6f1050e77eb9121b4bcb0a" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0230070", - "value": "RITM0230070" - }, - "request": { - "display_value": "REQ0230039", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/27d3d89ddb3559901547140314961934", - "value": "27d3d89ddb3559901547140314961934" - }, - "opened_at": { - "display_value": "06/09/2022 11:23:18", - "value": "2022-09-06 14:23:18" - }, - "short_description": { - "display_value": "Utilize esse item para as solicitações relacionadas ao Agendamento via Areta", - "value": "Utilize esse item para as solicitações relacionadas ao Agendamento via Areta" - }, - "sys_id": { - "display_value": "6fd3d89ddb3559901547140314961934", - "value": "6fd3d89ddb3559901547140314961934" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Leticia De Souza Silva", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/9b7ace3b1be2d01029846538fa4bcbb4", - "value": "9b7ace3b1be2d01029846538fa4bcbb4" - }, - "description": { - "display_value": "Prezados(a), bom dia, \npoderiam por gentileza verificar o que está ocorrendo, pois quando os cliente apertam a opção 4 que é falar no balção de peças, as ligações estão sendo direcionadas para o setor de agendamento, acarretando assim uma insatisfação muito grande aos clientes devido o mesmo estarem aguardando retorno do setor de peças e não do agendamento poderia verificar por favor. desde já agradeço \n\nAtt.", - "value": "Prezados(a), bom dia, \npoderiam por gentileza verificar o que está ocorrendo, pois quando os cliente apertam a opção 4 que é falar no balção de peças, as ligações estão sendo direcionadas para o setor de agendamento, acarretando assim uma insatisfação muito grande aos clientes devido o mesmo estarem aguardando retorno do setor de peças e não do agendamento poderia verificar por favor. desde já agradeço \n\nAtt." - }, - "location": { - "display_value": "HYUNDAI - BELO HORIZONTE", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/e722f6e91b6f1050e77eb9121b4bcbff", - "value": "e722f6e91b6f1050e77eb9121b4bcbff" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0244405", - "value": "RITM0244405" - }, - "request": { - "display_value": "REQ0244372", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/38338b8c1bea95d0c5e163923b4bcb2f", - "value": "38338b8c1bea95d0c5e163923b4bcb2f" - }, - "opened_at": { - "display_value": "10/10/2022 09:44:02", - "value": "2022-10-10 12:44:02" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "70338b8c1bea95d0c5e163923b4bcb30", - "value": "70338b8c1bea95d0c5e163923b4bcb30" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Lidiane Aparecida Diniz Manicoba", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/7d9a06bb1be2d01029846538fa4bcb96", - "value": "7d9a06bb1be2d01029846538fa4bcb96" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - NATAL", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/ff223ae91b6f1050e77eb9121b4bcb53", - "value": "ff223ae91b6f1050e77eb9121b4bcb53" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0571024", - "value": "RITM0571024" - }, - "request": { - "display_value": "REQ0569488", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/387c255387d59a10ab40c8440cbb357d", - "value": "387c255387d59a10ab40c8440cbb357d" - }, - "opened_at": { - "display_value": "22/10/2024 11:11:24", - "value": "2024-10-22 14:11:24" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "707c255387d59a10ab40c8440cbb357e", - "value": "707c255387d59a10ab40c8440cbb357e" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Isabela Souza De Oliveira", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/919fa1c11b823990598a2021f54bcb7a", - "value": "919fa1c11b823990598a2021f54bcb7a" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - CONSOLACAO", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/6b22f6e91b6f1050e77eb9121b4bcbd6", - "value": "6b22f6e91b6f1050e77eb9121b4bcbd6" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0176044", - "value": "RITM0176044" - }, - "request": { - "display_value": "REQ0176017", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/38b1ea161b2a8590f46fa687fa4bcb18", - "value": "38b1ea161b2a8590f46fa687fa4bcb18" - }, - "opened_at": { - "display_value": "01/04/2022 10:52:52", - "value": "2022-04-01 13:52:52" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "70b1ea161b2a8590f46fa687fa4bcb19", - "value": "70b1ea161b2a8590f46fa687fa4bcb19" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Kethelin Cristiane Dos Santos Galdino*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/71289f781bc42810e77eb9121b4bcbfd", - "value": "71289f781bc42810e77eb9121b4bcbfd" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0324389", - "value": "RITM0324389" - }, - "request": { - "display_value": "REQ0324310", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/38fc3c7edb8225d0154714031496197a", - "value": "38fc3c7edb8225d0154714031496197a" - }, - "opened_at": { - "display_value": "10/04/2023 12:40:32", - "value": "2023-04-10 15:40:32" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "70fc3c7edb8225d0154714031496197b", - "value": "70fc3c7edb8225d0154714031496197b" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Marilia Costa Da Silva", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/edbac6fb1be2d01029846538fa4bcb78", - "value": "edbac6fb1be2d01029846538fa4bcb78" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - LAURO DE FREITAS", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/af22f6e91b6f1050e77eb9121b4bcbdd", - "value": "af22f6e91b6f1050e77eb9121b4bcbdd" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0694641", - "value": "RITM0694641" - }, - "request": { - "display_value": "REQ0692909", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/3a7112243bb66210f6e903f136e45ad4", - "value": "3a7112243bb66210f6e903f136e45ad4" - }, - "opened_at": { - "display_value": "14/07/2025 10:35:14", - "value": "2025-07-14 13:35:14" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "727112243bb66210f6e903f136e45ad5", - "value": "727112243bb66210f6e903f136e45ad5" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Diogo Henrique Alves Da Silva", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/9beb8ba11bc78650c5e163923b4bcb8f", - "value": "9beb8ba11bc78650c5e163923b4bcb8f" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - POA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/bb223ae91b6f1050e77eb9121b4bcb63", - "value": "bb223ae91b6f1050e77eb9121b4bcb63" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0360149", - "value": "RITM0360149" - }, - "request": { - "display_value": "REQ0359835", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/3a8c53521bf3ad50f46fa687fa4bcbfb", - "value": "3a8c53521bf3ad50f46fa687fa4bcbfb" - }, - "opened_at": { - "display_value": "05/07/2023 10:50:44", - "value": "2023-07-05 13:50:44" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "728c53521bf3ad50f46fa687fa4bcbfc", - "value": "728c53521bf3ad50f46fa687fa4bcbfc" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Erich Ferreira De Morais*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/0fb4e363db112d501547140314961935", - "value": "0fb4e363db112d501547140314961935" - }, - "description": { - "display_value": "Colaboradora solicita a troca de numero dos ramais com fio para sem fio.\r\nRamal Sem fio: (11)3740-4403 - Vendas\r\nRamal Com fio: (11)3740-4413 - Liberação\r\nKB não localizado", - "value": "Colaboradora solicita a troca de numero dos ramais com fio para sem fio.\r\nRamal Sem fio: (11)3740-4403 - Vendas\r\nRamal Com fio: (11)3740-4413 - Liberação\r\nKB não localizado" - }, - "location": { - "display_value": "YELLOW - MORUMBI", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/77223ae91b6f1050e77eb9121b4bcb52", - "value": "77223ae91b6f1050e77eb9121b4bcb52" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0188741", - "value": "RITM0188741" - }, - "request": { - "display_value": "REQ0188711", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/3d0babfa1bdf4114f46fa687fa4bcbb0", - "value": "3d0babfa1bdf4114f46fa687fa4bcbb0" - }, - "opened_at": { - "display_value": "10/05/2022 12:17:17", - "value": "2022-05-10 15:17:17" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "750babfa1bdf4114f46fa687fa4bcbb1", - "value": "750babfa1bdf4114f46fa687fa4bcbb1" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Claudio Alves De Oliveira*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/0c72ca41dbd8c590154714031496193c", - "value": "0c72ca41dbd8c590154714031496193c" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - NORTE SHOPPING RJ", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/6722f6e91b6f1050e77eb9121b4bcbe0", - "value": "6722f6e91b6f1050e77eb9121b4bcbe0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0560645", - "value": "RITM0560645" - }, - "request": { - "display_value": "REQ0559139", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/3d522c94878d5650ab40c8440cbb352b", - "value": "3d522c94878d5650ab40c8440cbb352b" - }, - "opened_at": { - "display_value": "30/09/2024 11:50:08", - "value": "2024-09-30 14:50:08" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "75522c94878d5650ab40c8440cbb352c", - "value": "75522c94878d5650ab40c8440cbb352c" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Nayara Cristina Dos Santos", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/597a0e3b1be2d01029846538fa4bcb1a", - "value": "597a0e3b1be2d01029846538fa4bcb1a" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - SANTANA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/ab22f6e91b6f1050e77eb9121b4bcbe7", - "value": "ab22f6e91b6f1050e77eb9121b4bcbe7" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0329454", - "value": "RITM0329454" - }, - "request": { - "display_value": "REQ0329369", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/2d7f9417db9ae1101547140314961976", - "value": "2d7f9417db9ae1101547140314961976" - }, - "opened_at": { - "display_value": "24/04/2023 10:04:22", - "value": "2023-04-24 13:04:22" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "757f9417db9ae1101547140314961977", - "value": "757f9417db9ae1101547140314961977" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Gabriela Verissimo Da Silva Soares*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/48cacafb1be2d01029846538fa4bcb8c", - "value": "48cacafb1be2d01029846538fa4bcb8c" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "S MOTORS - MORUMBI", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/b3223ae91b6f1050e77eb9121b4bcb2c", - "value": "b3223ae91b6f1050e77eb9121b4bcb2c" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0687599", - "value": "RITM0687599" - }, - "request": { - "display_value": "REQ0685875", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/3d9b65843b62a690f6e903f136e45ab6", - "value": "3d9b65843b62a690f6e903f136e45ab6" - }, - "opened_at": { - "display_value": "30/06/2025 08:17:02", - "value": "2025-06-30 11:17:02" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "759b65843b62a690f6e903f136e45ab7", - "value": "759b65843b62a690f6e903f136e45ab7" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Eglayr Aparecido Gomes Pontara", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/596a8ef71be2d01029846538fa4bcbb1", - "value": "596a8ef71be2d01029846538fa4bcbb1" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - ESTORIL(BH)", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/fb223ae91b6f1050e77eb9121b4bcb43", - "value": "fb223ae91b6f1050e77eb9121b4bcb43" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0577940", - "value": "RITM0577940" - }, - "request": { - "display_value": "REQ0576392", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/3e05a93f87e91e90ab40c8440cbb3557", - "value": "3e05a93f87e91e90ab40c8440cbb3557" - }, - "opened_at": { - "display_value": "05/11/2024 10:11:41", - "value": "2024-11-05 13:11:41" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "7605a93f87e91e90ab40c8440cbb3558", - "value": "7605a93f87e91e90ab40c8440cbb3558" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Vanessa Aparecida Dos Santos Mota", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/a39a8abb1be2d01029846538fa4bcb82", - "value": "a39a8abb1be2d01029846538fa4bcb82" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - SAO JOSE DOS CAMPOS", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/eb22f6e91b6f1050e77eb9121b4bcbeb", - "value": "eb22f6e91b6f1050e77eb9121b4bcbeb" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0620482", - "value": "RITM0620482" - }, - "request": { - "display_value": "REQ0618861", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/ba71fca13b2b1ad0f6e903f136e45a13", - "value": "ba71fca13b2b1ad0f6e903f136e45a13" - }, - "opened_at": { - "display_value": "05/02/2025 16:45:40", - "value": "2025-02-05 19:45:40" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "7671fca13b2b1ad0f6e903f136e45a14", - "value": "7671fca13b2b1ad0f6e903f136e45a14" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Mayara Maria Da Silva", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/013128671b374e54c5e163923b4bcb28", - "value": "013128671b374e54c5e163923b4bcb28" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HYUNDAI - MATRIZ", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/a3223ae91b6f1050e77eb9121b4bcb12", - "value": "a3223ae91b6f1050e77eb9121b4bcb12" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0459199", - "value": "RITM0459199" - }, - "request": { - "display_value": "REQ0458106", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/3eb35cd3db980614154714031496196e", - "value": "3eb35cd3db980614154714031496196e" - }, - "opened_at": { - "display_value": "16/02/2024 15:29:50", - "value": "2024-02-16 18:29:50" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "76b35cd3db980614154714031496196f", - "value": "76b35cd3db980614154714031496196f" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Vanessa Aparecida Dos Santos Mota", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/a39a8abb1be2d01029846538fa4bcb82", - "value": "a39a8abb1be2d01029846538fa4bcb82" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - SAO JOSE DOS CAMPOS", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/eb22f6e91b6f1050e77eb9121b4bcbeb", - "value": "eb22f6e91b6f1050e77eb9121b4bcbeb" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0550372", - "value": "RITM0550372" - }, - "request": { - "display_value": "REQ0548891", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/3fe3ac281b609250c5e163923b4bcb28", - "value": "3fe3ac281b609250c5e163923b4bcb28" - }, - "opened_at": { - "display_value": "06/09/2024 10:04:12", - "value": "2024-09-06 13:04:12" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "77e3ac281b609250c5e163923b4bcb29", - "value": "77e3ac281b609250c5e163923b4bcb29" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Raissa Lopes Da Silva", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/501d20fd8784de94ab40c8440cbb35e9", - "value": "501d20fd8784de94ab40c8440cbb35e9" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - IBIRAPUERA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/b3223ae91b6f1050e77eb9121b4bcb46", - "value": "b3223ae91b6f1050e77eb9121b4bcb46" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0527757", - "value": "RITM0527757" - }, - "request": { - "display_value": "REQ0526338", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/30031b4c87230610ab40c8440cbb3565", - "value": "30031b4c87230610ab40c8440cbb3565" - }, - "opened_at": { - "display_value": "17/07/2024 16:29:21", - "value": "2024-07-17 19:29:21" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "78031b4c87230610ab40c8440cbb3565", - "value": "78031b4c87230610ab40c8440cbb3565" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Jonathan Santos Araujo*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/2db2e77c1bdeb910c5e163923b4bcbcb", - "value": "2db2e77c1bdeb910c5e163923b4bcbcb" - }, - "description": { - "display_value": "colaboradora relata que os ramais 3030/3033 foram invertidos, as ligações estão caindo de forma incorreta.\r\nkb não localizado", - "value": "colaboradora relata que os ramais 3030/3033 foram invertidos, as ligações estão caindo de forma incorreta.\r\nkb não localizado" - }, - "location": { - "display_value": "PAULINVEL - MATRIZ", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/37223ae91b6f1050e77eb9121b4bcb27", - "value": "37223ae91b6f1050e77eb9121b4bcb27" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0505572", - "value": "RITM0505572" - }, - "request": { - "display_value": "REQ0504203", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/2067399c1b6eced4f46fa687fa4bcbe0", - "value": "2067399c1b6eced4f46fa687fa4bcbe0" - }, - "opened_at": { - "display_value": "29/05/2024 11:24:44", - "value": "2024-05-29 14:24:44" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia Móvel", - "value": "Solicitações relacionadas a telefonia Móvel" - }, - "sys_id": { - "display_value": "7867399c1b6eced4f46fa687fa4bcbe0", - "value": "7867399c1b6eced4f46fa687fa4bcbe0" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Fabricia Santos De Souza", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/26d06356db2bbc9015471403149619f7", - "value": "26d06356db2bbc9015471403149619f7" - }, - "description": { - "display_value": "Boa tarde!\r\nAberto chamado junto a Sothis.\r\nChamado: (26548)", - "value": "Boa tarde!\r\nAberto chamado junto a Sothis.\r\nChamado: (26548)" - }, - "location": { - "display_value": "HMB - NACOES UNIDAS MATRIZ", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/ef22f6e91b6f1050e77eb9121b4bcbe1", - "value": "ef22f6e91b6f1050e77eb9121b4bcbe1" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0500897", - "value": "RITM0500897" - }, - "request": { - "display_value": "REQ0499535", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/30815f951b52ce14598a2021f54bcb83", - "value": "30815f951b52ce14598a2021f54bcb83" - }, - "opened_at": { - "display_value": "20/05/2024 10:16:44", - "value": "2024-05-20 13:16:44" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "78815f951b52ce14598a2021f54bcb83", - "value": "78815f951b52ce14598a2021f54bcb83" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Relatorios BI Diretoria Pos Vendas", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/bbaf845cdbf8a1501547140314961993", - "value": "bbaf845cdbf8a1501547140314961993" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - ANHANGUERA MATRIZ", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/bf223ae91b6f1050e77eb9121b4bcb4f", - "value": "bf223ae91b6f1050e77eb9121b4bcb4f" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0570930", - "value": "RITM0570930" - }, - "request": { - "display_value": "REQ0569394", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/30fc9ddb87919a10ab40c8440cbb3569", - "value": "30fc9ddb87919a10ab40c8440cbb3569" - }, - "opened_at": { - "display_value": "22/10/2024 10:03:40", - "value": "2024-10-22 13:03:40" - }, - "short_description": { - "display_value": "Utilize esse item para as solicitações relacionadas ao Agendamento via Areta", - "value": "Utilize esse item para as solicitações relacionadas ao Agendamento via Areta" - }, - "sys_id": { - "display_value": "78fc9ddb87919a10ab40c8440cbb3569", - "value": "78fc9ddb87919a10ab40c8440cbb3569" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Elisangela Araujo De Vasconcelos", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/1d6a8ef71be2d01029846538fa4bcbf5", - "value": "1d6a8ef71be2d01029846538fa4bcbf5" - }, - "description": { - "display_value": "Solicito a opção falar com o atendente do agendamento , pois o cliente deseja falar diretamente com o responsável pelo agendamento telefone 11 4428-4428- opção 2- ramal 4462", - "value": "Solicito a opção falar com o atendente do agendamento , pois o cliente deseja falar diretamente com o responsável pelo agendamento telefone 11 4428-4428- opção 2- ramal 4462" - }, - "location": { - "display_value": "HMB - SANTO ANDRE", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/e722f6e91b6f1050e77eb9121b4bcbe8", - "value": "e722f6e91b6f1050e77eb9121b4bcbe8" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0346709", - "value": "RITM0346709" - }, - "request": { - "display_value": "REQ0346510", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/31800efb1b832150c5e163923b4bcbaa", - "value": "31800efb1b832150c5e163923b4bcbaa" - }, - "opened_at": { - "display_value": "02/06/2023 13:12:30", - "value": "2023-06-02 16:12:30" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "79800efb1b832150c5e163923b4bcbaa", - "value": "79800efb1b832150c5e163923b4bcbaa" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Raphael Silva Oliveira*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/9ac858011b20a110c5e163923b4bcb4b", - "value": "9ac858011b20a110c5e163923b4bcb4b" - }, - "description": { - "display_value": "Colaborador solicita configuração de ramal em sua nova mesa após transferência.\r\nKB não localizada.", - "value": "Colaborador solicita configuração de ramal em sua nova mesa após transferência.\r\nKB não localizada." - }, - "location": { - "display_value": "YELLOW - JOÃO DIAS", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/7f223ae91b6f1050e77eb9121b4bcb4b", - "value": "7f223ae91b6f1050e77eb9121b4bcb4b" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0140388", - "value": "RITM0140388" - }, - "request": { - "display_value": "REQ0140365", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/31f611d3db5409d0154714031496193e", - "value": "31f611d3db5409d0154714031496193e" - }, - "opened_at": { - "display_value": "13/12/2021 11:38:58", - "value": "2021-12-13 14:38:58" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "79f611d3db5409d0154714031496193e", - "value": "79f611d3db5409d0154714031496193e" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Kethelin Cristiane Dos Santos Galdino*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/71289f781bc42810e77eb9121b4bcbfd", - "value": "71289f781bc42810e77eb9121b4bcbfd" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0184335", - "value": "RITM0184335" - }, - "request": { - "display_value": "REQ0184306", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/3229b1fe1b8fc950f46fa687fa4bcbc8", - "value": "3229b1fe1b8fc950f46fa687fa4bcbc8" - }, - "opened_at": { - "display_value": "27/04/2022 17:44:07", - "value": "2022-04-27 20:44:07" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "7a29b1fe1b8fc950f46fa687fa4bcbc8", - "value": "7a29b1fe1b8fc950f46fa687fa4bcbc8" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Thiago Junio Faria Ribeiro*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/c49a8e7b1be2d01029846538fa4bcb0b", - "value": "c49a8e7b1be2d01029846538fa4bcb0b" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - ANAPOLIS", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/f3223ae91b6f1050e77eb9121b4bcb30", - "value": "f3223ae91b6f1050e77eb9121b4bcb30" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0170071", - "value": "RITM0170071" - }, - "request": { - "display_value": "REQ0170046", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/324f4c811b124910598a2021f54bcba1", - "value": "324f4c811b124910598a2021f54bcba1" - }, - "opened_at": { - "display_value": "15/03/2022 16:45:06", - "value": "2022-03-15 19:45:06" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "7a4f4c811b124910598a2021f54bcba1", - "value": "7a4f4c811b124910598a2021f54bcba1" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Kethelin Cristiane Dos Santos Galdino*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/71289f781bc42810e77eb9121b4bcbfd", - "value": "71289f781bc42810e77eb9121b4bcbfd" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0523139", - "value": "RITM0523139" - }, - "request": { - "display_value": "REQ0521735", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/334c4014971706901f863d66f053af13", - "value": "334c4014971706901f863d66f053af13" - }, - "opened_at": { - "display_value": "05/07/2024 10:24:01", - "value": "2024-07-05 13:24:01" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "7b4c4014971706901f863d66f053af13", - "value": "7b4c4014971706901f863d66f053af13" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Grazielli Silva Dos Santos", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/059837921bf4ed50c5e163923b4bcb07", - "value": "059837921bf4ed50c5e163923b4bcb07" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0512703", - "value": "RITM0512703" - }, - "request": { - "display_value": "REQ0511321", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/35b557f81b328e98f46fa687fa4bcb70", - "value": "35b557f81b328e98f46fa687fa4bcb70" - }, - "opened_at": { - "display_value": "12/06/2024 17:49:31", - "value": "2024-06-12 20:49:31" - }, - "short_description": { - "display_value": "Utilize esse item para as solicitações relacionadas ao Agendamento via Areta", - "value": "Utilize esse item para as solicitações relacionadas ao Agendamento via Areta" - }, - "sys_id": { - "display_value": "7db557f81b328e98f46fa687fa4bcb70", - "value": "7db557f81b328e98f46fa687fa4bcb70" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Daiane Maria Rodrigues Fabelo", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/2de084621b88b494e77eb9121b4bcb2f", - "value": "2de084621b88b494e77eb9121b4bcb2f" - }, - "description": { - "display_value": "SOLICITO ALTERAÇÃO DO RAMAL .\r\nDE 7462 PARA 7464", - "value": "SOLICITO ALTERAÇÃO DO RAMAL .\r\nDE 7462 PARA 7464" - }, - "location": { - "display_value": "YELLOW - BOTAFOGO", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/7f223ae91b6f1050e77eb9121b4bcb31", - "value": "7f223ae91b6f1050e77eb9121b4bcb31" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0336753", - "value": "RITM0336753" - }, - "request": { - "display_value": "REQ0336651", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/35ccfad41b72a510c5e163923b4bcb5a", - "value": "35ccfad41b72a510c5e163923b4bcb5a" - }, - "opened_at": { - "display_value": "10/05/2023 10:21:18", - "value": "2023-05-10 13:21:18" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "7dccfad41b72a510c5e163923b4bcb5a", - "value": "7dccfad41b72a510c5e163923b4bcb5a" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Liliane De Sousa Alves", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/0f7ace3b1be2d01029846538fa4bcb74", - "value": "0f7ace3b1be2d01029846538fa4bcb74" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HYUNDAI - IMARES", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/23223ae91b6f1050e77eb9121b4bcb0a", - "value": "23223ae91b6f1050e77eb9121b4bcb0a" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0295640", - "value": "RITM0295640" - }, - "request": { - "display_value": "REQ0295599", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/362a13fcdb7069501547140314961925", - "value": "362a13fcdb7069501547140314961925" - }, - "opened_at": { - "display_value": "01/02/2023 15:41:06", - "value": "2023-02-01 18:41:06" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "7e2a13fcdb7069501547140314961925", - "value": "7e2a13fcdb7069501547140314961925" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Raphael Silva Oliveira*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/9ac858011b20a110c5e163923b4bcb4b", - "value": "9ac858011b20a110c5e163923b4bcb4b" - }, - "description": { - "display_value": "novo colaborador solicita novo ramal.", - "value": "novo colaborador solicita novo ramal." - }, - "location": { - "display_value": "ZZ YELLOW - BOTAFOGO", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/bf223ae91b6f1050e77eb9121b4bcb35", - "value": "bf223ae91b6f1050e77eb9121b4bcb35" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0404810", - "value": "RITM0404810" - }, - "request": { - "display_value": "REQ0404122", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/362e5f771bf93150f46fa687fa4bcbb8", - "value": "362e5f771bf93150f46fa687fa4bcbb8" - }, - "opened_at": { - "display_value": "17/10/2023 12:54:17", - "value": "2023-10-17 15:54:17" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "7e2e5f771bf93150f46fa687fa4bcbb8", - "value": "7e2e5f771bf93150f46fa687fa4bcbb8" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Simone Cristina Do Nascimento*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/751009251bb41910f46fa687fa4bcb93", - "value": "751009251bb41910f46fa687fa4bcb93" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0386474", - "value": "RITM0386474" - }, - "request": { - "display_value": "REQ0385920", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/365812de1bcd3990598a2021f54bcba0", - "value": "365812de1bcd3990598a2021f54bcba0" - }, - "opened_at": { - "display_value": "05/09/2023 09:11:18", - "value": "2023-09-05 12:11:18" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "7e5812de1bcd3990598a2021f54bcba0", - "value": "7e5812de1bcd3990598a2021f54bcba0" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Simone Cristina Do Nascimento*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/751009251bb41910f46fa687fa4bcb93", - "value": "751009251bb41910f46fa687fa4bcb93" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0549608", - "value": "RITM0549608" - }, - "request": { - "display_value": "REQ0548128", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/36a2c7c487e81a90ab40c8440cbb354a", - "value": "36a2c7c487e81a90ab40c8440cbb354a" - }, - "opened_at": { - "display_value": "05/09/2024 08:20:44", - "value": "2024-09-05 11:20:44" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "7ea2c7c487e81a90ab40c8440cbb354a", - "value": "7ea2c7c487e81a90ab40c8440cbb354a" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Jonathan Santos Araujo*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/2db2e77c1bdeb910c5e163923b4bcbcb", - "value": "2db2e77c1bdeb910c5e163923b4bcbcb" - }, - "description": { - "display_value": "colaboradora solicita a configuração do seu ramal, a mesma relata que não consegue puxar ligação da loja.\r\nkb não localizado", - "value": "colaboradora solicita a configuração do seu ramal, a mesma relata que não consegue puxar ligação da loja.\r\nkb não localizado" - }, - "location": { - "display_value": "YELLOW - BERRINI", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/73223ae91b6f1050e77eb9121b4bcb35", - "value": "73223ae91b6f1050e77eb9121b4bcb35" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0425932", - "value": "RITM0425932" - }, - "request": { - "display_value": "REQ0425092", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/3726d217db72f59015471403149619ae", - "value": "3726d217db72f59015471403149619ae" - }, - "opened_at": { - "display_value": "04/12/2023 11:25:37", - "value": "2023-12-04 14:25:37" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "7f26d217db72f59015471403149619ae", - "value": "7f26d217db72f59015471403149619ae" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Rogerio Pereira", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/15aa02fb1be2d01029846538fa4bcbbb", - "value": "15aa02fb1be2d01029846538fa4bcbbb" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HYUNDAI - BERRINI", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/27223ae91b6f1050e77eb9121b4bcb00", - "value": "27223ae91b6f1050e77eb9121b4bcb00" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0332973", - "value": "RITM0332973" - }, - "request": { - "display_value": "REQ0332885", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/37ccb6f9db6ae5501547140314961943", - "value": "37ccb6f9db6ae5501547140314961943" - }, - "opened_at": { - "display_value": "02/05/2023 15:56:38", - "value": "2023-05-02 18:56:38" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "7fccb6f9db6ae5501547140314961943", - "value": "7fccb6f9db6ae5501547140314961943" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Mauricio Fernandes Ferreira*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/a75c5ce11bef4150598a2021f54bcb27", - "value": "a75c5ce11bef4150598a2021f54bcb27" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - SÃO CAETANO", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/b3223ae91b6f1050e77eb9121b4bcb6a", - "value": "b3223ae91b6f1050e77eb9121b4bcb6a" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0437808", - "value": "RITM0437808" - }, - "request": { - "display_value": "REQ0436904", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/37dc0eec1b5b3d10c5e163923b4bcbf9", - "value": "37dc0eec1b5b3d10c5e163923b4bcbf9" - }, - "opened_at": { - "display_value": "20/12/2023 18:13:02", - "value": "2023-12-20 21:13:02" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "7fdc0eec1b5b3d10c5e163923b4bcbf9", - "value": "7fdc0eec1b5b3d10c5e163923b4bcbf9" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Jonathan Santos Araujo*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/2db2e77c1bdeb910c5e163923b4bcbcb", - "value": "2db2e77c1bdeb910c5e163923b4bcbcb" - }, - "description": { - "display_value": "colaboradora informa que recebe ligações diariamente do numero (11) 96656-5550 e solicita o bloqueio do mesmo.\r\no numero liga, fica alguns segundos em linha, não fala nada e liga varias vezes ao dia. \r\nkb não localizado ", - "value": "colaboradora informa que recebe ligações diariamente do numero (11) 96656-5550 e solicita o bloqueio do mesmo.\r\no numero liga, fica alguns segundos em linha, não fala nada e liga varias vezes ao dia. \r\nkb não localizado " - }, - "location": { - "display_value": "YELLOW - JOÃO DIAS", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/7f223ae91b6f1050e77eb9121b4bcb4b", - "value": "7f223ae91b6f1050e77eb9121b4bcb4b" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0375152", - "value": "RITM0375152" - }, - "request": { - "display_value": "REQ0374704", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/48b3b4391b687150598a2021f54bcb7d", - "value": "48b3b4391b687150598a2021f54bcb7d" - }, - "opened_at": { - "display_value": "09/08/2023 16:03:07", - "value": "2023-08-09 19:03:07" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "80b3b4391b687150598a2021f54bcb7e", - "value": "80b3b4391b687150598a2021f54bcb7e" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Debora Rodrigues Ferreira De Faria*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/3baa06fb1be2d01029846538fa4bcb7d", - "value": "3baa06fb1be2d01029846538fa4bcb7d" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - MORUMBI", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/77223ae91b6f1050e77eb9121b4bcb52", - "value": "77223ae91b6f1050e77eb9121b4bcb52" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0418812", - "value": "RITM0418812" - }, - "request": { - "display_value": "REQ0418019", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/48ea02f9db22f1d01547140314961943", - "value": "48ea02f9db22f1d01547140314961943" - }, - "opened_at": { - "display_value": "17/11/2023 08:29:38", - "value": "2023-11-17 11:29:38" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "80ea02f9db22f1d01547140314961944", - "value": "80ea02f9db22f1d01547140314961944" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Grazielli Silva Dos Santos", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/059837921bf4ed50c5e163923b4bcb07", - "value": "059837921bf4ed50c5e163923b4bcb07" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0333364", - "value": "RITM0333364" - }, - "request": { - "display_value": "REQ0333276", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/4916b6061b2ea550c5e163923b4bcb65", - "value": "4916b6061b2ea550c5e163923b4bcb65" - }, - "opened_at": { - "display_value": "03/05/2023 10:05:43", - "value": "2023-05-03 13:05:43" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "8116b6061b2ea550c5e163923b4bcb66", - "value": "8116b6061b2ea550c5e163923b4bcb66" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Claudio Regis Silva Evangelista*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/8e355b50db38255015471403149619fb", - "value": "8e355b50db38255015471403149619fb" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - ANAPOLIS", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/f3223ae91b6f1050e77eb9121b4bcb30", - "value": "f3223ae91b6f1050e77eb9121b4bcb30" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0501337", - "value": "RITM0501337" - }, - "request": { - "display_value": "REQ0499975", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/49253c691b9e8294f46fa687fa4bcbf5", - "value": "49253c691b9e8294f46fa687fa4bcbf5" - }, - "opened_at": { - "display_value": "20/05/2024 17:32:00", - "value": "2024-05-20 20:32:00" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "81253c691b9e8294f46fa687fa4bcbf6", - "value": "81253c691b9e8294f46fa687fa4bcbf6" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Carina Bertoloto Dunder*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/83c90b57db3ef5901547140314961960", - "value": "83c90b57db3ef5901547140314961960" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0618608", - "value": "RITM0618608" - }, - "request": { - "display_value": "REQ0616995", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/497bfdf43ba7de90f6e903f136e45a04", - "value": "497bfdf43ba7de90f6e903f136e45a04" - }, - "opened_at": { - "display_value": "03/02/2025 14:13:24", - "value": "2025-02-03 17:13:24" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "817bfdf43ba7de90f6e903f136e45a05", - "value": "817bfdf43ba7de90f6e903f136e45a05" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Guilherme Henrique Fonseca Oliveira", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/bf3d28ad872c16d0ab40c8440cbb3599", - "value": "bf3d28ad872c16d0ab40c8440cbb3599" - }, - "description": { - "display_value": "Colaboradora entrou me contato informando que a loja toda esta com um problema para redirecionamento, exemplo o pessoal seleciona um numero para ser transferido para um departamento e vai para outro, poderiam verificar por gentileza? \r\n\r\nOBS: Problema vem acontecendo a pelo menos um mês\r\n\r\nMARCA: Fanvil \r\nContato: (54) 98142-7413", - "value": "Colaboradora entrou me contato informando que a loja toda esta com um problema para redirecionamento, exemplo o pessoal seleciona um numero para ser transferido para um departamento e vai para outro, poderiam verificar por gentileza? \r\n\r\nOBS: Problema vem acontecendo a pelo menos um mês\r\n\r\nMARCA: Fanvil \r\nContato: (54) 98142-7413" - }, - "location": { - "display_value": "HMB - CAXIAS DO SUL", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/2f22f6e91b6f1050e77eb9121b4bcbd5", - "value": "2f22f6e91b6f1050e77eb9121b4bcbd5" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0192415", - "value": "RITM0192415" - }, - "request": { - "display_value": "REQ0192385", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/498cf6821b230950598a2021f54bcbfb", - "value": "498cf6821b230950598a2021f54bcbfb" - }, - "opened_at": { - "display_value": "20/05/2022 11:14:20", - "value": "2022-05-20 14:14:20" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "818cf6821b230950598a2021f54bcbfc", - "value": "818cf6821b230950598a2021f54bcbfc" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Angela Rachel Sousa Da Silva", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/eeaa82fb1be2d01029846538fa4bcb75", - "value": "eeaa82fb1be2d01029846538fa4bcb75" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HYUNDAI - NATAL III", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/f7223ae91b6f1050e77eb9121b4bcb26", - "value": "f7223ae91b6f1050e77eb9121b4bcb26" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0361868", - "value": "RITM0361868" - }, - "request": { - "display_value": "REQ0361533", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/498ff44c1b807990f46fa687fa4bcbbd", - "value": "498ff44c1b807990f46fa687fa4bcbbd" - }, - "opened_at": { - "display_value": "10/07/2023 09:54:03", - "value": "2023-07-10 12:54:03" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "818ff44c1b807990f46fa687fa4bcbbe", - "value": "818ff44c1b807990f46fa687fa4bcbbe" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Ricardo Marcondes Farah", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/e08a427b1be2d01029846538fa4bcbe4", - "value": "e08a427b1be2d01029846538fa4bcbe4" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HYUNDAI - IPIRANGA II", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/6f223ae91b6f1050e77eb9121b4bcb0a", - "value": "6f223ae91b6f1050e77eb9121b4bcb0a" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0552442", - "value": "RITM0552442" - }, - "request": { - "display_value": "REQ0550961", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/4995de8e8728dad0ab40c8440cbb3523", - "value": "4995de8e8728dad0ab40c8440cbb3523" - }, - "opened_at": { - "display_value": "11/09/2024 10:11:35", - "value": "2024-09-11 13:11:35" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "8195de8e8728dad0ab40c8440cbb3524", - "value": "8195de8e8728dad0ab40c8440cbb3524" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Carina Bertoloto Dunder*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/83c90b57db3ef5901547140314961960", - "value": "83c90b57db3ef5901547140314961960" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0557544", - "value": "RITM0557544" - }, - "request": { - "display_value": "REQ0556040", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/4a0a34861bb81610c5e163923b4bcb6e", - "value": "4a0a34861bb81610c5e163923b4bcb6e" - }, - "opened_at": { - "display_value": "23/09/2024 13:47:20", - "value": "2024-09-23 16:47:20" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "820a34861bb81610c5e163923b4bcb6f", - "value": "820a34861bb81610c5e163923b4bcb6f" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Guilherme Henrique Fonseca Oliveira", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/bf3d28ad872c16d0ab40c8440cbb3599", - "value": "bf3d28ad872c16d0ab40c8440cbb3599" - }, - "description": { - "display_value": "Colaboradora informou que precisa da configuração do seu novo ramal.\r\nOBS: Por se tratar de um ramal novo foi informado que ele não possui IP\r\nContanto: (11)97074-7439 \r\nKB não localizado ", - "value": "Colaboradora informou que precisa da configuração do seu novo ramal.\r\nOBS: Por se tratar de um ramal novo foi informado que ele não possui IP\r\nContanto: (11)97074-7439 \r\nKB não localizado " - }, - "location": { - "display_value": "YELLOW - SÃO CAETANO", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/b3223ae91b6f1050e77eb9121b4bcb6a", - "value": "b3223ae91b6f1050e77eb9121b4bcb6a" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0689868", - "value": "RITM0689868" - }, - "request": { - "display_value": "REQ0688142", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/4ac0e53497222250501634a6f053af94", - "value": "4ac0e53497222250501634a6f053af94" - }, - "opened_at": { - "display_value": "02/07/2025 15:25:16", - "value": "2025-07-02 18:25:16" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "82c0e53497222250501634a6f053af95", - "value": "82c0e53497222250501634a6f053af95" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Macelly Flaviane Araujo Pereira", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/dd987999978ea690501634a6f053af77", - "value": "dd987999978ea690501634a6f053af77" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - NATAL", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/ff223ae91b6f1050e77eb9121b4bcb53", - "value": "ff223ae91b6f1050e77eb9121b4bcb53" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0496368", - "value": "RITM0496368" - }, - "request": { - "display_value": "REQ0495015", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/4adce2391bc6c6d0f46fa687fa4bcb3d", - "value": "4adce2391bc6c6d0f46fa687fa4bcb3d" - }, - "opened_at": { - "display_value": "09/05/2024 10:37:47", - "value": "2024-05-09 13:37:47" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "82dce2391bc6c6d0f46fa687fa4bcb3e", - "value": "82dce2391bc6c6d0f46fa687fa4bcb3e" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Luiz Ricardo Rocha Cabral*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/3b1d43fcdbbc295015471403149619dc", - "value": "3b1d43fcdbbc295015471403149619dc" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - JABAQUARA II", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/e07e99c01b57d5d0598a2021f54bcb84", - "value": "e07e99c01b57d5d0598a2021f54bcb84" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0642288", - "value": "RITM0642288" - }, - "request": { - "display_value": "REQ0640648", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/4bd924d93be06e102b4dd037f4e45a00", - "value": "4bd924d93be06e102b4dd037f4e45a00" - }, - "opened_at": { - "display_value": "26/03/2025 14:36:40", - "value": "2025-03-26 17:36:40" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "83d924d93be06e102b4dd037f4e45a01", - "value": "83d924d93be06e102b4dd037f4e45a01" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Nicole de Oliveira Sena", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/e114165787dd9a10ab40c8440cbb35a4", - "value": "e114165787dd9a10ab40c8440cbb35a4" - }, - "description": { - "display_value": "Colaboradora solicita configuração do ramal pois o telefone foi trocado.\r\nA ligação deve cair primeiro para a recepção e para a gerência e depois eles encaminham para a pessoa correta.\r\n\r\nTelefone tronco: 5702", - "value": "Colaboradora solicita configuração do ramal pois o telefone foi trocado.\r\nA ligação deve cair primeiro para a recepção e para a gerência e depois eles encaminham para a pessoa correta.\r\n\r\nTelefone tronco: 5702" - }, - "location": { - "display_value": "HMB - BOTAFOGO", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/6722f6e91b6f1050e77eb9121b4bcbd3", - "value": "6722f6e91b6f1050e77eb9121b4bcbd3" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0090843", - "value": "RITM0090843" - }, - "request": { - "display_value": "REQ0090832", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/4beb34d91b6d7050e77eb9121b4bcb0a", - "value": "4beb34d91b6d7050e77eb9121b4bcb0a" - }, - "opened_at": { - "display_value": "23/07/2021 11:40:19", - "value": "2021-07-23 14:40:19" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "83eb34d91b6d7050e77eb9121b4bcb0b", - "value": "83eb34d91b6d7050e77eb9121b4bcb0b" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Rosana Santos Da Cruz", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/e97a0e3b1be2d01029846538fa4bcbcf", - "value": "e97a0e3b1be2d01029846538fa4bcbcf" - }, - "description": { - "display_value": "GENTILEZA CONFIGURAR OS TELEFONES DA LOJA, QUANDO O CLIENTE LIGA SÓ CHAMA O RAMAL 8204, E QUANDO ESTE RAMAL EM QUESTÃO ESTA OCUPADO, O CLIENTE TENTA LIGAR NOVAMENTE FICA COMO CHAMA INEXISTENTE. OU SEJA, SOMENTE UM RAMAL DISPONÍVEL, CONSEGUIMOS ATÉ PUXAR LIGAÇÃO, PORÉM NÃO TOCA EM TODOS. FIZEMOS O TESTE.", - "value": "GENTILEZA CONFIGURAR OS TELEFONES DA LOJA, QUANDO O CLIENTE LIGA SÓ CHAMA O RAMAL 8204, E QUANDO ESTE RAMAL EM QUESTÃO ESTA OCUPADO, O CLIENTE TENTA LIGAR NOVAMENTE FICA COMO CHAMA INEXISTENTE. OU SEJA, SOMENTE UM RAMAL DISPONÍVEL, CONSEGUIMOS ATÉ PUXAR LIGAÇÃO, PORÉM NÃO TOCA EM TODOS. FIZEMOS O TESTE." - }, - "location": { - "display_value": "HYUNDAI - BELO HORIZONTE", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/e722f6e91b6f1050e77eb9121b4bcbff", - "value": "e722f6e91b6f1050e77eb9121b4bcbff" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0184582", - "value": "RITM0184582" - }, - "request": { - "display_value": "REQ0184553", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/4bf3b1071b478d50f46fa687fa4bcb7b", - "value": "4bf3b1071b478d50f46fa687fa4bcb7b" - }, - "opened_at": { - "display_value": "28/04/2022 11:59:57", - "value": "2022-04-28 14:59:57" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "83f3b1071b478d50f46fa687fa4bcb7c", - "value": "83f3b1071b478d50f46fa687fa4bcb7c" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Dayana Sciammarella", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/95ba86fb1be2d01029846538fa4bcbff", - "value": "95ba86fb1be2d01029846538fa4bcbff" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - BOTAFOGO", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/6722f6e91b6f1050e77eb9121b4bcbd3", - "value": "6722f6e91b6f1050e77eb9121b4bcbd3" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0528313", - "value": "RITM0528313" - }, - "request": { - "display_value": "REQ0526893", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/4c86ec681b6b0654c5e163923b4bcbc1", - "value": "4c86ec681b6b0654c5e163923b4bcbc1" - }, - "opened_at": { - "display_value": "18/07/2024 17:12:37", - "value": "2024-07-18 20:12:37" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "8486ec681b6b0654c5e163923b4bcbc2", - "value": "8486ec681b6b0654c5e163923b4bcbc2" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Bruna Stefane Pereira Goncalves Cavalcanti", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/38cb8522dbea6110154714031496192d", - "value": "38cb8522dbea6110154714031496192d" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - CAMPINAS", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/ef22f6e91b6f1050e77eb9121b4bcbd4", - "value": "ef22f6e91b6f1050e77eb9121b4bcbd4" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0561268", - "value": "RITM0561268" - }, - "request": { - "display_value": "REQ0559761", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/4c8a116c1b45de50c5e163923b4bcb74", - "value": "4c8a116c1b45de50c5e163923b4bcb74" - }, - "opened_at": { - "display_value": "01/10/2024 10:33:59", - "value": "2024-10-01 13:33:59" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "848a116c1b45de50c5e163923b4bcb75", - "value": "848a116c1b45de50c5e163923b4bcb75" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Marcelo Nogueira Leite", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/e28523911b843054e77eb9121b4bcb0a", - "value": "e28523911b843054e77eb9121b4bcb0a" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - MUTIRÃO", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/b3223ae91b6f1050e77eb9121b4bcb53", - "value": "b3223ae91b6f1050e77eb9121b4bcb53" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0411496", - "value": "RITM0411496" - }, - "request": { - "display_value": "REQ0410758", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/4d65442c1b56f510c5e163923b4bcb55", - "value": "4d65442c1b56f510c5e163923b4bcb55" - }, - "opened_at": { - "display_value": "31/10/2023 15:18:19", - "value": "2023-10-31 18:18:19" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "8565442c1b56f510c5e163923b4bcb56", - "value": "8565442c1b56f510c5e163923b4bcb56" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Salomao do Amparo Amaral*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/bfe82cf01b4de510c5e163923b4bcb45", - "value": "bfe82cf01b4de510c5e163923b4bcb45" - }, - "description": { - "display_value": "Colaborador solicita a configuração da ura \r\nKb não encontrado ", - "value": "Colaborador solicita a configuração da ura \r\nKb não encontrado " - }, - "location": { - "display_value": "HYUNDAI - BELO HORIZONTE", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/e722f6e91b6f1050e77eb9121b4bcbff", - "value": "e722f6e91b6f1050e77eb9121b4bcbff" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0490104", - "value": "RITM0490104" - }, - "request": { - "display_value": "REQ0488769", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/4db9b6911bb50e10598a2021f54bcbea", - "value": "4db9b6911bb50e10598a2021f54bcbea" - }, - "opened_at": { - "display_value": "25/04/2024 12:01:19", - "value": "2024-04-25 15:01:19" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "85b9b6911bb50e10598a2021f54bcbeb", - "value": "85b9b6911bb50e10598a2021f54bcbeb" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Grazielli Silva Dos Santos", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/059837921bf4ed50c5e163923b4bcb07", - "value": "059837921bf4ed50c5e163923b4bcb07" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0359480", - "value": "RITM0359480" - }, - "request": { - "display_value": "REQ0359172", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/7d8796461bb3a950598a2021f54bcbda", - "value": "7d8796461bb3a950598a2021f54bcbda" - }, - "opened_at": { - "display_value": "04/07/2023 11:10:43", - "value": "2023-07-04 14:10:43" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "868796461bb3a950598a2021f54bcbdb", - "value": "868796461bb3a950598a2021f54bcbdb" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Raquel Bezerra*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/f333b5111b298590c5e163923b4bcbba", - "value": "f333b5111b298590c5e163923b4bcbba" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - CEASA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/c2b8ba4c1b84641029846538fa4bcbb5", - "value": "c2b8ba4c1b84641029846538fa4bcbb5" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0619105", - "value": "RITM0619105" - }, - "request": { - "display_value": "REQ0617492", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/7e18ce893ba392d0f6e903f136e45a87", - "value": "7e18ce893ba392d0f6e903f136e45a87" - }, - "opened_at": { - "display_value": "04/02/2025 09:47:11", - "value": "2025-02-04 12:47:11" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "8718ce893ba392d0f6e903f136e45a88", - "value": "8718ce893ba392d0f6e903f136e45a88" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Andrey Chaves de Assuncao Barros Muniz", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/530501c087f45e14ab40c8440cbb358c", - "value": "530501c087f45e14ab40c8440cbb358c" - }, - "description": { - "display_value": "colaborador disse que precisa que a ura seja direcionada para seu telefone, para obter um código no WhatsApp da empresa, após essa confirmação de código o mesmo deseja que a configuração volte ao normal", - "value": "colaborador disse que precisa que a ura seja direcionada para seu telefone, para obter um código no WhatsApp da empresa, após essa confirmação de código o mesmo deseja que a configuração volte ao normal" - }, - "location": { - "display_value": "YELLOW - CAXIAS DO SUL", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/7f223ae91b6f1050e77eb9121b4bcb3e", - "value": "7f223ae91b6f1050e77eb9121b4bcb3e" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0447056", - "value": "RITM0447056" - }, - "request": { - "display_value": "REQ0446065", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/4f33ef811b773910c5e163923b4bcbe3", - "value": "4f33ef811b773910c5e163923b4bcbe3" - }, - "opened_at": { - "display_value": "16/01/2024 10:18:43", - "value": "2024-01-16 13:18:43" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia Móvel", - "value": "Solicitações relacionadas a telefonia Móvel" - }, - "sys_id": { - "display_value": "8733ef811b773910c5e163923b4bcbe4", - "value": "8733ef811b773910c5e163923b4bcbe4" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Jonathan Santos Araujo*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/2db2e77c1bdeb910c5e163923b4bcbcb", - "value": "2db2e77c1bdeb910c5e163923b4bcbcb" - }, - "description": { - "display_value": "colaborador solicita atualização da linha para utilização whatsapp/instagram\r\nkb não localizado", - "value": "colaborador solicita atualização da linha para utilização whatsapp/instagram\r\nkb não localizado" - }, - "location": { - "display_value": "HYUNDAI - BRASILIA S.I.A.", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/63223ae91b6f1050e77eb9121b4bcb01", - "value": "63223ae91b6f1050e77eb9121b4bcb01" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0465201", - "value": "RITM0465201" - }, - "request": { - "display_value": "REQ0464045", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/4faabbe31b64c690f46fa687fa4bcbf8", - "value": "4faabbe31b64c690f46fa687fa4bcbf8" - }, - "opened_at": { - "display_value": "01/03/2024 13:13:01", - "value": "2024-03-01 16:13:01" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "87aabbe31b64c690f46fa687fa4bcbf9", - "value": "87aabbe31b64c690f46fa687fa4bcbf9" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Natasha Dos Santos Carvalho*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/2f70a7c31b86fd10598a2021f54bcbb0", - "value": "2f70a7c31b86fd10598a2021f54bcbb0" - }, - "description": { - "display_value": "Colaboradora gostaria de puxar ligações para ramal: 2468 6706.\r\nRamal da colaboradora é 2468 6713\r\n\r\n\r\nkb não encontrado ", - "value": "Colaboradora gostaria de puxar ligações para ramal: 2468 6706.\r\nRamal da colaboradora é 2468 6713\r\n\r\n\r\nkb não encontrado " - }, - "location": { - "display_value": "YELLOW - GUARULHOS", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/77223ae91b6f1050e77eb9121b4bcb45", - "value": "77223ae91b6f1050e77eb9121b4bcb45" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0323588", - "value": "RITM0323588" - }, - "request": { - "display_value": "REQ0323509", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/4fecbb991b862d90c5e163923b4bcbf0", - "value": "4fecbb991b862d90c5e163923b4bcbf0" - }, - "opened_at": { - "display_value": "06/04/2023 10:48:23", - "value": "2023-04-06 13:48:23" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "87ecbb991b862d90c5e163923b4bcbf1", - "value": "87ecbb991b862d90c5e163923b4bcbf1" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Simone Cristina Do Nascimento*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/751009251bb41910f46fa687fa4bcb93", - "value": "751009251bb41910f46fa687fa4bcb93" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0413610", - "value": "RITM0413610" - }, - "request": { - "display_value": "REQ0412865", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/40b812161b9eb150c5e163923b4bcbb9", - "value": "40b812161b9eb150c5e163923b4bcbb9" - }, - "opened_at": { - "display_value": "06/11/2023 12:31:14", - "value": "2023-11-06 15:31:14" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "88b812161b9eb150c5e163923b4bcbb9", - "value": "88b812161b9eb150c5e163923b4bcbb9" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Grazielli Silva Dos Santos", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/059837921bf4ed50c5e163923b4bcb07", - "value": "059837921bf4ed50c5e163923b4bcb07" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0656539", - "value": "RITM0656539" - }, - "request": { - "display_value": "REQ0654875", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/40c025b797056610501634a6f053afaf", - "value": "40c025b797056610501634a6f053afaf" - }, - "opened_at": { - "display_value": "28/04/2025 09:32:43", - "value": "2025-04-28 12:32:43" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "88c025b797056610501634a6f053afaf", - "value": "88c025b797056610501634a6f053afaf" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Rafael De Souza Villadal", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/ecca0efb1be2d01029846538fa4bcbf8", - "value": "ecca0efb1be2d01029846538fa4bcbf8" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - ANHANGUERA MATRIZ", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/bf223ae91b6f1050e77eb9121b4bcb4f", - "value": "bf223ae91b6f1050e77eb9121b4bcb4f" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0392026", - "value": "RITM0392026" - }, - "request": { - "display_value": "REQ0391426", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/40c562ee1b193510598a2021f54bcb36", - "value": "40c562ee1b193510598a2021f54bcb36" - }, - "opened_at": { - "display_value": "18/09/2023 15:04:00", - "value": "2023-09-18 18:04:00" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "88c562ee1b193510598a2021f54bcb36", - "value": "88c562ee1b193510598a2021f54bcb36" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Ana Caroline Andrade Stavanello*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/a8020a94db01c5d01547140314961901", - "value": "a8020a94db01c5d01547140314961901" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - ITU", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/2722f6e91b6f1050e77eb9121b4bcbdc", - "value": "2722f6e91b6f1050e77eb9121b4bcbdc" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0567837", - "value": "RITM0567837" - }, - "request": { - "display_value": "REQ0566313", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/412a1dc51b591610c5e163923b4bcb84", - "value": "412a1dc51b591610c5e163923b4bcb84" - }, - "opened_at": { - "display_value": "15/10/2024 10:05:05", - "value": "2024-10-15 13:05:05" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "892a1dc51b591610c5e163923b4bcb84", - "value": "892a1dc51b591610c5e163923b4bcb84" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Vitoria Sirqueira Munchen", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/b93e4b691b0b8650c5e163923b4bcb9e", - "value": "b93e4b691b0b8650c5e163923b4bcb9e" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - CAXIAS DO SUL", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/2f22f6e91b6f1050e77eb9121b4bcbd5", - "value": "2f22f6e91b6f1050e77eb9121b4bcbd5" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0392633", - "value": "RITM0392633" - }, - "request": { - "display_value": "REQ0392028", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/4178a7ba1b11f510f46fa687fa4bcb82", - "value": "4178a7ba1b11f510f46fa687fa4bcb82" - }, - "opened_at": { - "display_value": "19/09/2023 14:33:54", - "value": "2023-09-19 17:33:54" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "8978a7ba1b11f510f46fa687fa4bcb82", - "value": "8978a7ba1b11f510f46fa687fa4bcb82" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Vanessa Pires Serafim", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/5dbac6fb1be2d01029846538fa4bcb14", - "value": "5dbac6fb1be2d01029846538fa4bcb14" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - RICARDO JAFET", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/6f22f6e91b6f1050e77eb9121b4bcbe6", - "value": "6f22f6e91b6f1050e77eb9121b4bcbe6" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0409365", - "value": "RITM0409365" - }, - "request": { - "display_value": "REQ0408636", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/41b1cabe1b4a3d10598a2021f54bcb86", - "value": "41b1cabe1b4a3d10598a2021f54bcb86" - }, - "opened_at": { - "display_value": "26/10/2023 13:52:05", - "value": "2023-10-26 16:52:05" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "89b1cabe1b4a3d10598a2021f54bcb86", - "value": "89b1cabe1b4a3d10598a2021f54bcb86" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Maria Alcilene Da Silva Lima", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/6db544d31b15f910598a2021f54bcb1b", - "value": "6db544d31b15f910598a2021f54bcb1b" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - GUARULHOS", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/77223ae91b6f1050e77eb9121b4bcb45", - "value": "77223ae91b6f1050e77eb9121b4bcb45" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0467209", - "value": "RITM0467209" - }, - "request": { - "display_value": "REQ0466040", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/42a3b49d1bb48a10c5e163923b4bcb4f", - "value": "42a3b49d1bb48a10c5e163923b4bcb4f" - }, - "opened_at": { - "display_value": "06/03/2024 09:12:52", - "value": "2024-03-06 12:12:52" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "8aa3b49d1bb48a10c5e163923b4bcb4f", - "value": "8aa3b49d1bb48a10c5e163923b4bcb4f" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Tatiane Aparecida Ferreira Dos Santos", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/922f7aa51bc23c10c5e163923b4bcb6a", - "value": "922f7aa51bc23c10c5e163923b4bcb6a" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - BELO HORIZONTE", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/2b22f6e91b6f1050e77eb9121b4bcbd2", - "value": "2b22f6e91b6f1050e77eb9121b4bcbd2" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0363007", - "value": "RITM0363007" - }, - "request": { - "display_value": "REQ0362649", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/43869be41bcc71d0598a2021f54bcbfa", - "value": "43869be41bcc71d0598a2021f54bcbfa" - }, - "opened_at": { - "display_value": "12/07/2023 10:10:52", - "value": "2023-07-12 13:10:52" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "8b869be41bcc71d0598a2021f54bcbfa", - "value": "8b869be41bcc71d0598a2021f54bcbfa" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Simone Cristina Do Nascimento*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/751009251bb41910f46fa687fa4bcb93", - "value": "751009251bb41910f46fa687fa4bcb93" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0175843", - "value": "RITM0175843" - }, - "request": { - "display_value": "REQ0175816", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/43c9e2421bea0590f46fa687fa4bcb7a", - "value": "43c9e2421bea0590f46fa687fa4bcb7a" - }, - "opened_at": { - "display_value": "31/03/2022 16:49:45", - "value": "2022-03-31 19:49:45" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "8bc9e2421bea0590f46fa687fa4bcb7a", - "value": "8bc9e2421bea0590f46fa687fa4bcb7a" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Service Desk GW", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/21768b641b7f149029846538fa4bcb5c", - "value": "21768b641b7f149029846538fa4bcb5c" - }, - "description": { - "display_value": "Colaborador Bruno Ribeiro De Alcantara, necessita de um Novo Ramal\r\n21-3883-7020", - "value": "Colaborador Bruno Ribeiro De Alcantara, necessita de um Novo Ramal\r\n21-3883-7020" - }, - "location": { - "display_value": "YELLOW - NITEROI", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/2d09f37e1b156850e77eb9121b4bcb6f", - "value": "2d09f37e1b156850e77eb9121b4bcb6f" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0572344", - "value": "RITM0572344" - }, - "request": { - "display_value": "REQ0570803", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/72e24d001b61d650c5e163923b4bcbc3", - "value": "72e24d001b61d650c5e163923b4bcbc3" - }, - "opened_at": { - "display_value": "24/10/2024 16:05:24", - "value": "2024-10-24 19:05:24" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "8be24d001b61d650c5e163923b4bcbc3", - "value": "8be24d001b61d650c5e163923b4bcbc3" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Marcelo Rodrigues Parreira", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/30aacebb1be2d01029846538fa4bcb24", - "value": "30aacebb1be2d01029846538fa4bcb24" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - SAO BERNARDO", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/6322f6e91b6f1050e77eb9121b4bcbea", - "value": "6322f6e91b6f1050e77eb9121b4bcbea" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0251168", - "value": "RITM0251168" - }, - "request": { - "display_value": "REQ0251135", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/445484091b329510f46fa687fa4bcbe1", - "value": "445484091b329510f46fa687fa4bcbe1" - }, - "opened_at": { - "display_value": "25/10/2022 08:39:40", - "value": "2022-10-25 11:39:40" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "8c5484091b329510f46fa687fa4bcbe1", - "value": "8c5484091b329510f46fa687fa4bcbe1" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Service Desk GW", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/21768b641b7f149029846538fa4bcb5c", - "value": "21768b641b7f149029846538fa4bcb5c" - }, - "description": { - "display_value": "Colaborador informa que quando ligam para seu ramal, ele consegue escutar a outra pessoa que está ligando mas essa pessoa não escuta ele. \r\nNumero do Ramal. (83) 3182-4016", - "value": "Colaborador informa que quando ligam para seu ramal, ele consegue escutar a outra pessoa que está ligando mas essa pessoa não escuta ele. \r\nNumero do Ramal. (83) 3182-4016" - }, - "location": { - "display_value": "YELLOW - CAMPINA GRANDE", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/3f223ae91b6f1050e77eb9121b4bcb3a", - "value": "3f223ae91b6f1050e77eb9121b4bcb3a" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0381941", - "value": "RITM0381941" - }, - "request": { - "display_value": "REQ0381430", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/44badb361b303150f46fa687fa4bcb76", - "value": "44badb361b303150f46fa687fa4bcb76" - }, - "opened_at": { - "display_value": "25/08/2023 17:02:22", - "value": "2023-08-25 20:02:22" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "8cbadb361b303150f46fa687fa4bcb76", - "value": "8cbadb361b303150f46fa687fa4bcb76" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Simone Cristina Do Nascimento*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/751009251bb41910f46fa687fa4bcb93", - "value": "751009251bb41910f46fa687fa4bcb93" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0660969", - "value": "RITM0660969" - }, - "request": { - "display_value": "REQ0659299", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/45af1cf63b99ea90f6e903f136e45aa0", - "value": "45af1cf63b99ea90f6e903f136e45aa0" - }, - "opened_at": { - "display_value": "07/05/2025 12:30:01", - "value": "2025-05-07 15:30:01" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "8daf1cf63b99ea90f6e903f136e45aa0", - "value": "8daf1cf63b99ea90f6e903f136e45aa0" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Mayara Maria Da Silva", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/013128671b374e54c5e163923b4bcb28", - "value": "013128671b374e54c5e163923b4bcb28" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HYUNDAI - MATRIZ", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/a3223ae91b6f1050e77eb9121b4bcb12", - "value": "a3223ae91b6f1050e77eb9121b4bcb12" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0333806", - "value": "RITM0333806" - }, - "request": { - "display_value": "REQ0333717", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/4618ccdedba2e950154714031496195a", - "value": "4618ccdedba2e950154714031496195a" - }, - "opened_at": { - "display_value": "03/05/2023 16:04:02", - "value": "2023-05-03 19:04:02" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "8e18ccdedba2e950154714031496195a", - "value": "8e18ccdedba2e950154714031496195a" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Rodrigo Rocha Correia", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/67aac2fb1be2d01029846538fa4bcbe4", - "value": "67aac2fb1be2d01029846538fa4bcbe4" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - ANHANGUERA MATRIZ", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/bf223ae91b6f1050e77eb9121b4bcb4f", - "value": "bf223ae91b6f1050e77eb9121b4bcb4f" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0182351", - "value": "RITM0182351" - }, - "request": { - "display_value": "REQ0182322", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/462b9a051b8bc910f46fa687fa4bcbef", - "value": "462b9a051b8bc910f46fa687fa4bcbef" - }, - "opened_at": { - "display_value": "22/04/2022 09:43:15", - "value": "2022-04-22 12:43:15" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "8e2b9a051b8bc910f46fa687fa4bcbef", - "value": "8e2b9a051b8bc910f46fa687fa4bcbef" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Evelyn Caroline Carvalho Da Silva*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/47792be71b80f49429846538fa4bcb7e", - "value": "47792be71b80f49429846538fa4bcb7e" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - SANTO ANDRÉ", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/3b223ae91b6f1050e77eb9121b4bcb68", - "value": "3b223ae91b6f1050e77eb9121b4bcb68" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0582683", - "value": "RITM0582683" - }, - "request": { - "display_value": "REQ0581130", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/469d6a1e973d1e10501634a6f053af8a", - "value": "469d6a1e973d1e10501634a6f053af8a" - }, - "opened_at": { - "display_value": "13/11/2024 09:53:29", - "value": "2024-11-13 12:53:29" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "8e9d6a1e973d1e10501634a6f053af8a", - "value": "8e9d6a1e973d1e10501634a6f053af8a" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Jonathan Nunes De Almeida*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/deb102db1b1c5190598a2021f54bcb65", - "value": "deb102db1b1c5190598a2021f54bcb65" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "ELIVEL - JOAO PESSOA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/b5f3a5831b0f8d50598a2021f54bcbb3", - "value": "b5f3a5831b0f8d50598a2021f54bcbb3" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0653851", - "value": "RITM0653851" - }, - "request": { - "display_value": "REQ0652190", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/46c50dd087012650ab40c8440cbb358e", - "value": "46c50dd087012650ab40c8440cbb358e" - }, - "opened_at": { - "display_value": "17/04/2025 10:36:08", - "value": "2025-04-17 13:36:08" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "8ec50dd087012650ab40c8440cbb358e", - "value": "8ec50dd087012650ab40c8440cbb358e" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Renato Cesar Perin", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/a87a0a3b1be2d01029846538fa4bcbda", - "value": "a87a0a3b1be2d01029846538fa4bcbda" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - JUNDIAI", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/bb223ae91b6f1050e77eb9121b4bcb4c", - "value": "bb223ae91b6f1050e77eb9121b4bcb4c" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0627049", - "value": "RITM0627049" - }, - "request": { - "display_value": "REQ0625423", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/472f890687ff1e10ab40c8440cbb35af", - "value": "472f890687ff1e10ab40c8440cbb35af" - }, - "opened_at": { - "display_value": "19/02/2025 18:28:03", - "value": "2025-02-19 21:28:03" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "8f2f890687ff1e10ab40c8440cbb35af", - "value": "8f2f890687ff1e10ab40c8440cbb35af" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Rodrigo Cunha Da Silva*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/a57a4e3b1be2d01029846538fa4bcb08", - "value": "a57a4e3b1be2d01029846538fa4bcb08" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - BARRA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/2b32c2b91bffe550598a2021f54bcb69", - "value": "2b32c2b91bffe550598a2021f54bcb69" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0182985", - "value": "RITM0182985" - }, - "request": { - "display_value": "REQ0182956", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/5899da421bcf8150f46fa687fa4bcbde", - "value": "5899da421bcf8150f46fa687fa4bcbde" - }, - "opened_at": { - "display_value": "25/04/2022 12:10:14", - "value": "2022-04-25 15:10:14" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "9099da421bcf8150f46fa687fa4bcbdf", - "value": "9099da421bcf8150f46fa687fa4bcbdf" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Alexandre Elizeu De Almeida", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/988a427b1be2d01029846538fa4bcb56", - "value": "988a427b1be2d01029846538fa4bcb56" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - MARINGA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/73223ae91b6f1050e77eb9121b4bcb4f", - "value": "73223ae91b6f1050e77eb9121b4bcb4f" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0552805", - "value": "RITM0552805" - }, - "request": { - "display_value": "REQ0551324", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/58c17f421b289290c5e163923b4bcbe1", - "value": "58c17f421b289290c5e163923b4bcbe1" - }, - "opened_at": { - "display_value": "11/09/2024 16:54:20", - "value": "2024-09-11 19:54:20" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "90c17f421b289290c5e163923b4bcbe2", - "value": "90c17f421b289290c5e163923b4bcbe2" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Graziele Quintino De Abreu Silva", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/e6aa82fb1be2d01029846538fa4bcb6c", - "value": "e6aa82fb1be2d01029846538fa4bcb6c" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - ANAPOLIS", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/f3223ae91b6f1050e77eb9121b4bcb30", - "value": "f3223ae91b6f1050e77eb9121b4bcb30" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0410077", - "value": "RITM0410077" - }, - "request": { - "display_value": "REQ0409346", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/925ebb071b0efd10598a2021f54bcb17", - "value": "925ebb071b0efd10598a2021f54bcb17" - }, - "opened_at": { - "display_value": "27/10/2023 17:35:09", - "value": "2023-10-27 20:35:09" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "925ebb071b0efd10598a2021f54bcb24", - "value": "925ebb071b0efd10598a2021f54bcb24" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Marcelo Rodrigues Parreira", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/30aacebb1be2d01029846538fa4bcb24", - "value": "30aacebb1be2d01029846538fa4bcb24" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HYUNDAI - IMARES", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/23223ae91b6f1050e77eb9121b4bcb0a", - "value": "23223ae91b6f1050e77eb9121b4bcb0a" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0080790", - "value": "RITM0080790" - }, - "request": { - "display_value": "REQ0080779", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/5a8044d01b893050e77eb9121b4bcb0a", - "value": "5a8044d01b893050e77eb9121b4bcb0a" - }, - "opened_at": { - "display_value": "25/06/2021 08:15:32", - "value": "2021-06-25 11:15:32" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "928044d01b893050e77eb9121b4bcb0b", - "value": "928044d01b893050e77eb9121b4bcb0b" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Service Desk GW", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/21768b641b7f149029846538fa4bcb5c", - "value": "21768b641b7f149029846538fa4bcb5c" - }, - "description": { - "display_value": "Colaboradora solicita acesso a ramal de mesa. ", - "value": "Colaboradora solicita acesso a ramal de mesa. " - }, - "location": { - "display_value": "YELLOW - BOTAFOGO", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/7f223ae91b6f1050e77eb9121b4bcb31", - "value": "7f223ae91b6f1050e77eb9121b4bcb31" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0483509", - "value": "RITM0483509" - }, - "request": { - "display_value": "REQ0482229", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/5aa421e01be58214c5e163923b4bcbcb", - "value": "5aa421e01be58214c5e163923b4bcbcb" - }, - "opened_at": { - "display_value": "10/04/2024 11:38:38", - "value": "2024-04-10 14:38:38" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "92a421e01be58214c5e163923b4bcbcc", - "value": "92a421e01be58214c5e163923b4bcbcc" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Grazielli Silva Dos Santos", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/059837921bf4ed50c5e163923b4bcb07", - "value": "059837921bf4ed50c5e163923b4bcb07" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0389120", - "value": "RITM0389120" - }, - "request": { - "display_value": "REQ0388551", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/5b9366e41b9d7910598a2021f54bcb7b", - "value": "5b9366e41b9d7910598a2021f54bcb7b" - }, - "opened_at": { - "display_value": "12/09/2023 09:46:50", - "value": "2023-09-12 12:46:50" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "939366e41b9d7910598a2021f54bcb7c", - "value": "939366e41b9d7910598a2021f54bcb7c" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Kaylane Barros Mendes*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/b3cf7e91db5e29141547140314961929", - "value": "b3cf7e91db5e29141547140314961929" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - SANTO ANDRÉ", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/3b223ae91b6f1050e77eb9121b4bcb68", - "value": "3b223ae91b6f1050e77eb9121b4bcb68" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0398636", - "value": "RITM0398636" - }, - "request": { - "display_value": "REQ0397990", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/5bab2e5f1be9fd90598a2021f54bcb77", - "value": "5bab2e5f1be9fd90598a2021f54bcb77" - }, - "opened_at": { - "display_value": "03/10/2023 09:41:01", - "value": "2023-10-03 12:41:01" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "93ab2e5f1be9fd90598a2021f54bcb78", - "value": "93ab2e5f1be9fd90598a2021f54bcb78" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Marcelo Rodrigues Parreira", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/30aacebb1be2d01029846538fa4bcb24", - "value": "30aacebb1be2d01029846538fa4bcb24" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HYUNDAI - IMARES", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/23223ae91b6f1050e77eb9121b4bcb0a", - "value": "23223ae91b6f1050e77eb9121b4bcb0a" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0542200", - "value": "RITM0542200" - }, - "request": { - "display_value": "REQ0540746", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/5c3fc5cb1b8cda10c5e163923b4bcb1b", - "value": "5c3fc5cb1b8cda10c5e163923b4bcb1b" - }, - "opened_at": { - "display_value": "20/08/2024 11:06:36", - "value": "2024-08-20 14:06:36" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "943fc5cb1b8cda10c5e163923b4bcb1c", - "value": "943fc5cb1b8cda10c5e163923b4bcb1c" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Jamilly De Almeida Lima", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/7c9a02bb1be2d01029846538fa4bcbe2", - "value": "7c9a02bb1be2d01029846538fa4bcbe2" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - IBIRAPUERA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/cfe0ecf31b5a0ad4f46fa687fa4bcb36", - "value": "cfe0ecf31b5a0ad4f46fa687fa4bcb36" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0393022", - "value": "RITM0393022" - }, - "request": { - "display_value": "REQ0392414", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/5cacf30b1bddb910598a2021f54bcb93", - "value": "5cacf30b1bddb910598a2021f54bcb93" - }, - "opened_at": { - "display_value": "20/09/2023 10:40:32", - "value": "2023-09-20 13:40:32" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "94acf30b1bddb910598a2021f54bcb94", - "value": "94acf30b1bddb910598a2021f54bcb94" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Patricia Cristina Fernandes Losano", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/199a82bb1be2d01029846538fa4bcb37", - "value": "199a82bb1be2d01029846538fa4bcb37" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "ELIVEL - ANHANGUERA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/2b22f6e91b6f1050e77eb9121b4bcbc5", - "value": "2b22f6e91b6f1050e77eb9121b4bcbc5" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0634347", - "value": "RITM0634347" - }, - "request": { - "display_value": "REQ0632718", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/5cebd60887d82614ab40c8440cbb35fa", - "value": "5cebd60887d82614ab40c8440cbb35fa" - }, - "opened_at": { - "display_value": "10/03/2025 15:26:44", - "value": "2025-03-10 18:26:44" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "94ebd60887d82614ab40c8440cbb35fb", - "value": "94ebd60887d82614ab40c8440cbb35fb" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Izabella Da Silva Gomes De Araujo", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/768d8ede1b0d3990598a2021f54bcb19", - "value": "768d8ede1b0d3990598a2021f54bcb19" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - MOREIRA GUIMARAES", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/2b28b93f87c9de10ab40c8440cbb35a6", - "value": "2b28b93f87c9de10ab40c8440cbb35a6" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0637471", - "value": "RITM0637471" - }, - "request": { - "display_value": "REQ0635838", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/5d3325d687dcaa54ab40c8440cbb351e", - "value": "5d3325d687dcaa54ab40c8440cbb351e" - }, - "opened_at": { - "display_value": "17/03/2025 11:05:27", - "value": "2025-03-17 14:05:27" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "953325d687dcaa54ab40c8440cbb351f", - "value": "953325d687dcaa54ab40c8440cbb351f" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Guilherme Henrique Fonseca Oliveira", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/bf3d28ad872c16d0ab40c8440cbb3599", - "value": "bf3d28ad872c16d0ab40c8440cbb3599" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - BARRA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/2b32c2b91bffe550598a2021f54bcb69", - "value": "2b32c2b91bffe550598a2021f54bcb69" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0384899", - "value": "RITM0384899" - }, - "request": { - "display_value": "REQ0384355", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/5dc471011b093190598a2021f54bcb5e", - "value": "5dc471011b093190598a2021f54bcb5e" - }, - "opened_at": { - "display_value": "01/09/2023 09:23:25", - "value": "2023-09-01 12:23:25" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "95c471011b093190598a2021f54bcb5f", - "value": "95c471011b093190598a2021f54bcb5f" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Simone Cristina Do Nascimento*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/751009251bb41910f46fa687fa4bcb93", - "value": "751009251bb41910f46fa687fa4bcb93" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0432589", - "value": "RITM0432589" - }, - "request": { - "display_value": "REQ0431734", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/5de32b691bcff9d0c5e163923b4bcba4", - "value": "5de32b691bcff9d0c5e163923b4bcba4" - }, - "opened_at": { - "display_value": "11/12/2023 16:51:28", - "value": "2023-12-11 19:51:28" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "95e32b691bcff9d0c5e163923b4bcba5", - "value": "95e32b691bcff9d0c5e163923b4bcba5" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Carina Bertoloto Dunder*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/83c90b57db3ef5901547140314961960", - "value": "83c90b57db3ef5901547140314961960" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0631101", - "value": "RITM0631101" - }, - "request": { - "display_value": "REQ0629472", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/5e73dabc8780aa90ab40c8440cbb3572", - "value": "5e73dabc8780aa90ab40c8440cbb3572" - }, - "opened_at": { - "display_value": "28/02/2025 12:29:45", - "value": "2025-02-28 15:29:45" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "9673dabc8780aa90ab40c8440cbb3573", - "value": "9673dabc8780aa90ab40c8440cbb3573" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Mayara Maria Da Silva", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/013128671b374e54c5e163923b4bcb28", - "value": "013128671b374e54c5e163923b4bcb28" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HYUNDAI - MATRIZ", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/a3223ae91b6f1050e77eb9121b4bcb12", - "value": "a3223ae91b6f1050e77eb9121b4bcb12" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0570693", - "value": "RITM0570693" - }, - "request": { - "display_value": "REQ0569157", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/5f0fa98f87951a10ab40c8440cbb350e", - "value": "5f0fa98f87951a10ab40c8440cbb350e" - }, - "opened_at": { - "display_value": "21/10/2024 16:44:17", - "value": "2024-10-21 19:44:17" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "970fa98f87951a10ab40c8440cbb350f", - "value": "970fa98f87951a10ab40c8440cbb350f" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Guilherme Henrique Fonseca Oliveira", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/bf3d28ad872c16d0ab40c8440cbb3599", - "value": "bf3d28ad872c16d0ab40c8440cbb3599" - }, - "description": { - "display_value": "Colaborador entrou em contato informando que só esta caindo ligação no seu ramal e nenhum outro colaborador esta recebendo, poderiam verificar por gentileza?\r\nOBS: Ja vem acontecendo a um tempo\r\nContato: (15) 99168-9580\r\nKB não localizado", - "value": "Colaborador entrou em contato informando que só esta caindo ligação no seu ramal e nenhum outro colaborador esta recebendo, poderiam verificar por gentileza?\r\nOBS: Ja vem acontecendo a um tempo\r\nContato: (15) 99168-9580\r\nKB não localizado" - }, - "location": { - "display_value": "HMB - ITU", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/2722f6e91b6f1050e77eb9121b4bcbdc", - "value": "2722f6e91b6f1050e77eb9121b4bcbdc" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0580328", - "value": "RITM0580328" - }, - "request": { - "display_value": "REQ0578780", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/5ffe74f487f51ad0ab40c8440cbb35a1", - "value": "5ffe74f487f51ad0ab40c8440cbb35a1" - }, - "opened_at": { - "display_value": "08/11/2024 09:59:21", - "value": "2024-11-08 12:59:21" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "97fe74f487f51ad0ab40c8440cbb35a2", - "value": "97fe74f487f51ad0ab40c8440cbb35a2" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Marcelo Sinhorine*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/aaba4afb1be2d01029846538fa4bcb35", - "value": "aaba4afb1be2d01029846538fa4bcb35" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - SANTANA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/ab22f6e91b6f1050e77eb9121b4bcbe7", - "value": "ab22f6e91b6f1050e77eb9121b4bcbe7" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0189012", - "value": "RITM0189012" - }, - "request": { - "display_value": "REQ0188982", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/51fe3f0f1bd30514f46fa687fa4bcb02", - "value": "51fe3f0f1bd30514f46fa687fa4bcb02" - }, - "opened_at": { - "display_value": "11/05/2022 08:22:50", - "value": "2022-05-11 11:22:50" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "99fe3f0f1bd30514f46fa687fa4bcb02", - "value": "99fe3f0f1bd30514f46fa687fa4bcb02" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Service Desk GW", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/21768b641b7f149029846538fa4bcb5c", - "value": "21768b641b7f149029846538fa4bcb5c" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - ANAPOLIS", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/f3223ae91b6f1050e77eb9121b4bcb30", - "value": "f3223ae91b6f1050e77eb9121b4bcb30" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0302589", - "value": "RITM0302589" - }, - "request": { - "display_value": "REQ0302533", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/5203ff2ddbc9a150154714031496196f", - "value": "5203ff2ddbc9a150154714031496196f" - }, - "opened_at": { - "display_value": "16/02/2023 11:40:54", - "value": "2023-02-16 14:40:54" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "9a03ff2ddbc9a150154714031496196f", - "value": "9a03ff2ddbc9a150154714031496196f" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Simone Cristina Do Nascimento*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/751009251bb41910f46fa687fa4bcb93", - "value": "751009251bb41910f46fa687fa4bcb93" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0473687", - "value": "RITM0473687" - }, - "request": { - "display_value": "REQ0472470", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/528702821b4d0e10c5e163923b4bcbb5", - "value": "528702821b4d0e10c5e163923b4bcbb5" - }, - "opened_at": { - "display_value": "21/03/2024 09:30:29", - "value": "2024-03-21 12:30:29" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "9a8702821b4d0e10c5e163923b4bcbb5", - "value": "9a8702821b4d0e10c5e163923b4bcbb5" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Vitoria Guimaraes da Rocha*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/4d9a57afdb12f19015471403149619f7", - "value": "4d9a57afdb12f19015471403149619f7" - }, - "description": { - "display_value": "Colaboradora solicita configuração de um novo ramal que está sem rede.\r\nkb não localizado", - "value": "Colaboradora solicita configuração de um novo ramal que está sem rede.\r\nkb não localizado" - }, - "location": { - "display_value": "YELLOW - BARRA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/2b32c2b91bffe550598a2021f54bcb69", - "value": "2b32c2b91bffe550598a2021f54bcb69" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0522769", - "value": "RITM0522769" - }, - "request": { - "display_value": "REQ0521368", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/528c3bbb974b42901f863d66f053af21", - "value": "528c3bbb974b42901f863d66f053af21" - }, - "opened_at": { - "display_value": "04/07/2024 14:36:37", - "value": "2024-07-04 17:36:37" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "9a8c3bbb974b42901f863d66f053af21", - "value": "9a8c3bbb974b42901f863d66f053af21" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Luciano Dantas", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/aa5a4f1d1b7179d0f46fa687fa4bcb66", - "value": "aa5a4f1d1b7179d0f46fa687fa4bcb66" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - CAMPINAS", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/7b223ae91b6f1050e77eb9121b4bcb3b", - "value": "7b223ae91b6f1050e77eb9121b4bcb3b" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0581310", - "value": "RITM0581310" - }, - "request": { - "display_value": "REQ0579758", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/52c1f03d973d5610501634a6f053af1c", - "value": "52c1f03d973d5610501634a6f053af1c" - }, - "opened_at": { - "display_value": "11/11/2024 11:35:36", - "value": "2024-11-11 14:35:36" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "9ac1f03d973d5610501634a6f053af1c", - "value": "9ac1f03d973d5610501634a6f053af1c" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Sheila Mestre De Araujo", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/556a8ef71be2d01029846538fa4bcbd8", - "value": "556a8ef71be2d01029846538fa4bcbd8" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - SANTANA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/ab22f6e91b6f1050e77eb9121b4bcbe7", - "value": "ab22f6e91b6f1050e77eb9121b4bcbe7" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0527380", - "value": "RITM0527380" - }, - "request": { - "display_value": "REQ0525961", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/53bba904872b8210ab40c8440cbb355b", - "value": "53bba904872b8210ab40c8440cbb355b" - }, - "opened_at": { - "display_value": "17/07/2024 08:58:09", - "value": "2024-07-17 11:58:09" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "9bbba904872b8210ab40c8440cbb355b", - "value": "9bbba904872b8210ab40c8440cbb355b" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Carina Bertoloto Dunder*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/83c90b57db3ef5901547140314961960", - "value": "83c90b57db3ef5901547140314961960" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0153125", - "value": "RITM0153125" - }, - "request": { - "display_value": "REQ0153101", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/53e189f01b9dc110c5e163923b4bcbbf", - "value": "53e189f01b9dc110c5e163923b4bcbbf" - }, - "opened_at": { - "display_value": "24/01/2022 08:45:02", - "value": "2022-01-24 11:45:02" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "9be189f01b9dc110c5e163923b4bcbbf", - "value": "9be189f01b9dc110c5e163923b4bcbbf" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Liliane De Sousa Alves", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/0f7ace3b1be2d01029846538fa4bcb74", - "value": "0f7ace3b1be2d01029846538fa4bcb74" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HYUNDAI - IMARES", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/23223ae91b6f1050e77eb9121b4bcb0a", - "value": "23223ae91b6f1050e77eb9121b4bcb0a" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0540831", - "value": "RITM0540831" - }, - "request": { - "display_value": "REQ0539387", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/53f0e0fd87cc9e94ab40c8440cbb3570", - "value": "53f0e0fd87cc9e94ab40c8440cbb3570" - }, - "opened_at": { - "display_value": "16/08/2024 10:32:20", - "value": "2024-08-16 13:32:20" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "9bf0e0fd87cc9e94ab40c8440cbb3570", - "value": "9bf0e0fd87cc9e94ab40c8440cbb3570" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Tassiane Cristina Salgado Mariano Rafael*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/ccfdcf4a1bffe950f46fa687fa4bcb86", - "value": "ccfdcf4a1bffe950f46fa687fa4bcb86" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - RIBEIRÃO PRETO", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/37223ae91b6f1050e77eb9121b4bcb65", - "value": "37223ae91b6f1050e77eb9121b4bcb65" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0665310", - "value": "RITM0665310" - }, - "request": { - "display_value": "REQ0663638", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/53f8115197a96214501634a6f053afbe", - "value": "53f8115197a96214501634a6f053afbe" - }, - "opened_at": { - "display_value": "15/05/2025 11:05:23", - "value": "2025-05-15 14:05:23" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "9bf8115197a96214501634a6f053afbe", - "value": "9bf8115197a96214501634a6f053afbe" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Mayara Maria Da Silva", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/013128671b374e54c5e163923b4bcb28", - "value": "013128671b374e54c5e163923b4bcb28" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HYUNDAI - MATRIZ", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/a3223ae91b6f1050e77eb9121b4bcb12", - "value": "a3223ae91b6f1050e77eb9121b4bcb12" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0132510", - "value": "RITM0132510" - }, - "request": { - "display_value": "REQ0132488", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/5459c128db8cc11015471403149619f2", - "value": "5459c128db8cc11015471403149619f2" - }, - "opened_at": { - "display_value": "22/11/2021 11:20:21", - "value": "2021-11-22 14:20:21" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "9c59c128db8cc11015471403149619f2", - "value": "9c59c128db8cc11015471403149619f2" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Service Desk GW", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/21768b641b7f149029846538fa4bcb5c", - "value": "21768b641b7f149029846538fa4bcb5c" - }, - "description": { - "display_value": "Problema/Solicitação: Colaboradora solicita o bloqueio do numero \r\n85 987534634 para que não sejam realizadas ligações para loja desse numero. ", - "value": "Problema/Solicitação: Colaboradora solicita o bloqueio do numero \r\n85 987534634 para que não sejam realizadas ligações para loja desse numero. " - }, - "location": { - "display_value": "YELLOW - SANTOS DUMONT", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/7542f7d81be6b0d0c5e163923b4bcbee", - "value": "7542f7d81be6b0d0c5e163923b4bcbee" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0138897", - "value": "RITM0138897" - }, - "request": { - "display_value": "REQ0138874", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/54bc27a1db5c0d901547140314961947", - "value": "54bc27a1db5c0d901547140314961947" - }, - "opened_at": { - "display_value": "08/12/2021 12:03:46", - "value": "2021-12-08 15:03:46" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "9cbc27a1db5c0d901547140314961947", - "value": "9cbc27a1db5c0d901547140314961947" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Kethelin Cristiane Dos Santos Galdino*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/71289f781bc42810e77eb9121b4bcbfd", - "value": "71289f781bc42810e77eb9121b4bcbfd" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0441355", - "value": "RITM0441355" - }, - "request": { - "display_value": "REQ0440410", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/552ee4f81beb7590c5e163923b4bcbe3", - "value": "552ee4f81beb7590c5e163923b4bcbe3" - }, - "opened_at": { - "display_value": "02/01/2024 16:13:21", - "value": "2024-01-02 19:13:21" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "9d2ee4f81beb7590c5e163923b4bcbe3", - "value": "9d2ee4f81beb7590c5e163923b4bcbe3" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Marcelo Rodrigues Parreira", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/30aacebb1be2d01029846538fa4bcb24", - "value": "30aacebb1be2d01029846538fa4bcb24" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HYUNDAI - IMARES", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/23223ae91b6f1050e77eb9121b4bcb0a", - "value": "23223ae91b6f1050e77eb9121b4bcb0a" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0076664", - "value": "RITM0076664" - }, - "request": { - "display_value": "REQ0076653", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/5563ed3b1b28b410e77eb9121b4bcb41", - "value": "5563ed3b1b28b410e77eb9121b4bcb41" - }, - "opened_at": { - "display_value": "11/06/2021 15:54:47", - "value": "2021-06-11 18:54:47" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "9d63ed3b1b28b410e77eb9121b4bcb41", - "value": "9d63ed3b1b28b410e77eb9121b4bcb41" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Kethelin Cristiane Dos Santos Galdino*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/71289f781bc42810e77eb9121b4bcbfd", - "value": "71289f781bc42810e77eb9121b4bcbfd" - }, - "description": { - "display_value": "Criação de usuário do queuemetrics", - "value": "Criação de usuário do queuemetrics" - }, - "location": { - "display_value": "HYUNDAI - MATRIZ", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/a3223ae91b6f1050e77eb9121b4bcb12", - "value": "a3223ae91b6f1050e77eb9121b4bcb12" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0580248", - "value": "RITM0580248" - }, - "request": { - "display_value": "REQ0578700", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/5580bcb087b11ad0ab40c8440cbb355a", - "value": "5580bcb087b11ad0ab40c8440cbb355a" - }, - "opened_at": { - "display_value": "08/11/2024 08:56:09", - "value": "2024-11-08 11:56:09" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "9d80bcb087b11ad0ab40c8440cbb355a", - "value": "9d80bcb087b11ad0ab40c8440cbb355a" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Jose Ricardo Cordeiro Trajano", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/9baac2fb1be2d01029846538fa4bcb6d", - "value": "9baac2fb1be2d01029846538fa4bcb6d" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - JOAO PESSOA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/6d09f37e1b156850e77eb9121b4bcb71", - "value": "6d09f37e1b156850e77eb9121b4bcb71" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0626874", - "value": "RITM0626874" - }, - "request": { - "display_value": "REQ0625248", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/564c18863bbf9e102b4dd037f4e45a5a", - "value": "564c18863bbf9e102b4dd037f4e45a5a" - }, - "opened_at": { - "display_value": "19/02/2025 14:45:43", - "value": "2025-02-19 17:45:43" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "9e4c18863bbf9e102b4dd037f4e45a5a", - "value": "9e4c18863bbf9e102b4dd037f4e45a5a" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Guilherme Henrique Fonseca Oliveira", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/bf3d28ad872c16d0ab40c8440cbb3599", - "value": "bf3d28ad872c16d0ab40c8440cbb3599" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - CLELIA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/abae3cce87505650ab40c8440cbb3572", - "value": "abae3cce87505650ab40c8440cbb3572" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0054978", - "value": "RITM0054978" - }, - "request": { - "display_value": "REQ0054969", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/967a1c6e1b5b6090e77eb9121b4bcbab", - "value": "967a1c6e1b5b6090e77eb9121b4bcbab" - }, - "opened_at": { - "display_value": "06/04/2021 10:05:18", - "value": "2021-04-06 13:05:18" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "9e7a1c6e1b5b6090e77eb9121b4bcbab", - "value": "9e7a1c6e1b5b6090e77eb9121b4bcbab" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Diogo Falcao Telles*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/6741c49c1b64a014e77eb9121b4bcb0e", - "value": "6741c49c1b64a014e77eb9121b4bcb0e" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HYUNDAI - SALVADOR", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/3b223ae91b6f1050e77eb9121b4bcb1d", - "value": "3b223ae91b6f1050e77eb9121b4bcb1d" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0347522", - "value": "RITM0347522" - }, - "request": { - "display_value": "REQ0347317", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/5686d9b01b176550c5e163923b4bcb47", - "value": "5686d9b01b176550c5e163923b4bcb47" - }, - "opened_at": { - "display_value": "05/06/2023 12:42:58", - "value": "2023-06-05 15:42:58" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "9e86d9b01b176550c5e163923b4bcb47", - "value": "9e86d9b01b176550c5e163923b4bcb47" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Tatiana Da Silva Teixeira*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/abba8afb1be2d01029846538fa4bcb8c", - "value": "abba8afb1be2d01029846538fa4bcb8c" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - BOTAFOGO", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/6722f6e91b6f1050e77eb9121b4bcbd3", - "value": "6722f6e91b6f1050e77eb9121b4bcbd3" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0588622", - "value": "RITM0588622" - }, - "request": { - "display_value": "REQ0587060", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/5772affe978e1650501634a6f053af62", - "value": "5772affe978e1650501634a6f053af62" - }, - "opened_at": { - "display_value": "27/11/2024 13:17:14", - "value": "2024-11-27 16:17:14" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "9f72affe978e1650501634a6f053af62", - "value": "9f72affe978e1650501634a6f053af62" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Ederson Dos Santos Fernandes", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/f88a827b1be2d01029846538fa4bcb8c", - "value": "f88a827b1be2d01029846538fa4bcb8c" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - SAO CARLOS", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/7c0e7e6b1b6e8d90598a2021f54bcbce", - "value": "7c0e7e6b1b6e8d90598a2021f54bcbce" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0505410", - "value": "RITM0505410" - }, - "request": { - "display_value": "REQ0504041", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/69c9d5dc1ba2ced4f46fa687fa4bcbbc", - "value": "69c9d5dc1ba2ced4f46fa687fa4bcbbc" - }, - "opened_at": { - "display_value": "29/05/2024 09:15:21", - "value": "2024-05-29 12:15:21" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "a1c9d5dc1ba2ced4f46fa687fa4bcbbd", - "value": "a1c9d5dc1ba2ced4f46fa687fa4bcbbd" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Grazielli Silva Dos Santos", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/059837921bf4ed50c5e163923b4bcb07", - "value": "059837921bf4ed50c5e163923b4bcb07" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0662826", - "value": "RITM0662826" - }, - "request": { - "display_value": "REQ0661154", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/69db15503b652ed0f6e903f136e45ad1", - "value": "69db15503b652ed0f6e903f136e45ad1" - }, - "opened_at": { - "display_value": "12/05/2025 08:43:54", - "value": "2025-05-12 11:43:54" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "a1db15503b652ed0f6e903f136e45ad2", - "value": "a1db15503b652ed0f6e903f136e45ad2" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Kalyandro Galdino", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/8a8a867b1be2d01029846538fa4bcb5f", - "value": "8a8a867b1be2d01029846538fa4bcb5f" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - BRASILIA SIA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/3b223ae91b6f1050e77eb9121b4bcb37", - "value": "3b223ae91b6f1050e77eb9121b4bcb37" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0214055", - "value": "RITM0214055" - }, - "request": { - "display_value": "REQ0214024", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/69f987971b345550f46fa687fa4bcb64", - "value": "69f987971b345550f46fa687fa4bcb64" - }, - "opened_at": { - "display_value": "25/07/2022 12:43:57", - "value": "2022-07-25 15:43:57" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "a1f987971b345550f46fa687fa4bcb65", - "value": "a1f987971b345550f46fa687fa4bcb65" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Marcelo Rodrigues Parreira", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/30aacebb1be2d01029846538fa4bcb24", - "value": "30aacebb1be2d01029846538fa4bcb24" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HYUNDAI - IMARES", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/23223ae91b6f1050e77eb9121b4bcb0a", - "value": "23223ae91b6f1050e77eb9121b4bcb0a" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0400613", - "value": "RITM0400613" - }, - "request": { - "display_value": "REQ0399958", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/6a2efd101bb13510598a2021f54bcbf2", - "value": "6a2efd101bb13510598a2021f54bcbf2" - }, - "opened_at": { - "display_value": "06/10/2023 08:56:06", - "value": "2023-10-06 11:56:06" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "a22efd101bb13510598a2021f54bcbf3", - "value": "a22efd101bb13510598a2021f54bcbf3" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Jociane Alves Costa", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/417aca3b1be2d01029846538fa4bcb2c", - "value": "417aca3b1be2d01029846538fa4bcb2c" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "S MOTORS - MORUMBI", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/b3223ae91b6f1050e77eb9121b4bcb2c", - "value": "b3223ae91b6f1050e77eb9121b4bcb2c" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0311998", - "value": "RITM0311998" - }, - "request": { - "display_value": "REQ0311935", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/6a3839fc1bede190c5e163923b4bcb0b", - "value": "6a3839fc1bede190c5e163923b4bcb0b" - }, - "opened_at": { - "display_value": "10/03/2023 15:20:17", - "value": "2023-03-10 18:20:17" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "a23839fc1bede190c5e163923b4bcb0c", - "value": "a23839fc1bede190c5e163923b4bcb0c" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Erich Ferreira De Morais*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/0fb4e363db112d501547140314961935", - "value": "0fb4e363db112d501547140314961935" - }, - "description": { - "display_value": "Colaboradora solicita que na opção central de agendamento, possibilite a ligação e não apenas o agendamento. E quando o cliente vai finalizar o processo após receber link o mesmo não permite a finalização.\r\n", - "value": "Colaboradora solicita que na opção central de agendamento, possibilite a ligação e não apenas o agendamento. E quando o cliente vai finalizar o processo após receber link o mesmo não permite a finalização.\r\n" - }, - "location": { - "display_value": "YELLOW - BOTAFOGO", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/7f223ae91b6f1050e77eb9121b4bcb31", - "value": "7f223ae91b6f1050e77eb9121b4bcb31" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0540864", - "value": "RITM0540864" - }, - "request": { - "display_value": "REQ0539420", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/6a96a83587c0de94ab40c8440cbb35a2", - "value": "6a96a83587c0de94ab40c8440cbb35a2" - }, - "opened_at": { - "display_value": "16/08/2024 10:56:52", - "value": "2024-08-16 13:56:52" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "a296a83587c0de94ab40c8440cbb35a3", - "value": "a296a83587c0de94ab40c8440cbb35a3" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Tassiane Cristina Salgado Mariano Rafael*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/ccfdcf4a1bffe950f46fa687fa4bcb86", - "value": "ccfdcf4a1bffe950f46fa687fa4bcb86" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - RIBEIRÃO PRETO", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/37223ae91b6f1050e77eb9121b4bcb65", - "value": "37223ae91b6f1050e77eb9121b4bcb65" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0362463", - "value": "RITM0362463" - }, - "request": { - "display_value": "REQ0362114", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/6acd02141bc0bd90598a2021f54bcb18", - "value": "6acd02141bc0bd90598a2021f54bcb18" - }, - "opened_at": { - "display_value": "11/07/2023 10:14:30", - "value": "2023-07-11 13:14:30" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "a2cd02141bc0bd90598a2021f54bcb19", - "value": "a2cd02141bc0bd90598a2021f54bcb19" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Luiz Ricardo Rocha Cabral*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/3b1d43fcdbbc295015471403149619dc", - "value": "3b1d43fcdbbc295015471403149619dc" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - JABAQUARA II", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/e07e99c01b57d5d0598a2021f54bcb84", - "value": "e07e99c01b57d5d0598a2021f54bcb84" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0386404", - "value": "RITM0386404" - }, - "request": { - "display_value": "REQ0385850", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/6aeb4a5a1b0d3990598a2021f54bcb66", - "value": "6aeb4a5a1b0d3990598a2021f54bcb66" - }, - "opened_at": { - "display_value": "05/09/2023 08:16:57", - "value": "2023-09-05 11:16:57" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "a2eb4a5a1b0d3990598a2021f54bcb67", - "value": "a2eb4a5a1b0d3990598a2021f54bcb67" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Simone Cristina Do Nascimento*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/751009251bb41910f46fa687fa4bcb93", - "value": "751009251bb41910f46fa687fa4bcb93" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0356558", - "value": "RITM0356558" - }, - "request": { - "display_value": "REQ0356273", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/6b5d9b771b672910f46fa687fa4bcbdb", - "value": "6b5d9b771b672910f46fa687fa4bcbdb" - }, - "opened_at": { - "display_value": "27/06/2023 16:29:32", - "value": "2023-06-27 19:29:32" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "a35d9b771b672910f46fa687fa4bcbdc", - "value": "a35d9b771b672910f46fa687fa4bcbdc" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Simone Cristina Do Nascimento*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/751009251bb41910f46fa687fa4bcb93", - "value": "751009251bb41910f46fa687fa4bcb93" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0360844", - "value": "RITM0360844" - }, - "request": { - "display_value": "REQ0360519", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/a52b38fa1b3f6190598a2021f54bcb52", - "value": "a52b38fa1b3f6190598a2021f54bcb52" - }, - "opened_at": { - "display_value": "06/07/2023 12:22:33", - "value": "2023-07-06 15:22:33" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "a52b38fa1b3f6190598a2021f54bcb5f", - "value": "a52b38fa1b3f6190598a2021f54bcb5f" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Simone Cristina Do Nascimento*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/751009251bb41910f46fa687fa4bcb93", - "value": "751009251bb41910f46fa687fa4bcb93" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0156291", - "value": "RITM0156291" - }, - "request": { - "display_value": "REQ0156267", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/6d4b00a3dbd58950154714031496190d", - "value": "6d4b00a3dbd58950154714031496190d" - }, - "opened_at": { - "display_value": "01/02/2022 17:49:32", - "value": "2022-02-01 20:49:32" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "a54b00a3dbd58950154714031496190e", - "value": "a54b00a3dbd58950154714031496190e" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Service Desk GW", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/21768b641b7f149029846538fa4bcb5c", - "value": "21768b641b7f149029846538fa4bcb5c" - }, - "description": { - "display_value": "Colaboradora solicita um novo ramal pois o atual segundo ela apresenta lentidão ao efetuar ligações e o volume da ligação é extremamente baixo.", - "value": "Colaboradora solicita um novo ramal pois o atual segundo ela apresenta lentidão ao efetuar ligações e o volume da ligação é extremamente baixo." - }, - "location": { - "display_value": "YELLOW - SANTO ANDRÉ", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/3b223ae91b6f1050e77eb9121b4bcb68", - "value": "3b223ae91b6f1050e77eb9121b4bcb68" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0362730", - "value": "RITM0362730" - }, - "request": { - "display_value": "REQ0362374", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/6daed3901b8cfd90598a2021f54bcbe5", - "value": "6daed3901b8cfd90598a2021f54bcbe5" - }, - "opened_at": { - "display_value": "11/07/2023 16:07:47", - "value": "2023-07-11 19:07:47" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "a5aed3901b8cfd90598a2021f54bcbe6", - "value": "a5aed3901b8cfd90598a2021f54bcbe6" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Octavio Da Silva Almeida*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/1c7c4fa9db4155101547140314961904", - "value": "1c7c4fa9db4155101547140314961904" - }, - "description": { - "display_value": "colaboradora solicita instalação de um novo ramal em sua mesa \r\nendereço: Rua Real Grandeza384 botafogo cep: 22281032 celular: (21) 97008-8734 \r\nKB não localizado.", - "value": "colaboradora solicita instalação de um novo ramal em sua mesa \r\nendereço: Rua Real Grandeza384 botafogo cep: 22281032 celular: (21) 97008-8734 \r\nKB não localizado." - }, - "location": { - "display_value": "YELLOW - BOTAFOGO", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/7f223ae91b6f1050e77eb9121b4bcb31", - "value": "7f223ae91b6f1050e77eb9121b4bcb31" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0221560", - "value": "RITM0221560" - }, - "request": { - "display_value": "REQ0221529", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/2e06d01adb1959901547140314961941", - "value": "2e06d01adb1959901547140314961941" - }, - "opened_at": { - "display_value": "15/08/2022 17:35:21", - "value": "2022-08-15 20:35:21" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia Móvel", - "value": "Solicitações relacionadas a telefonia Móvel" - }, - "sys_id": { - "display_value": "a606d01adb1959901547140314961942", - "value": "a606d01adb1959901547140314961942" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Indianara Rocha*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/a3aac2fb1be2d01029846538fa4bcbdc", - "value": "a3aac2fb1be2d01029846538fa4bcbdc" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - FLN ATLANTICO", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/e322f6e91b6f1050e77eb9121b4bcbd8", - "value": "e322f6e91b6f1050e77eb9121b4bcbd8" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0573990", - "value": "RITM0573990" - }, - "request": { - "display_value": "REQ0572448", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/6e69112d87e19e10ab40c8440cbb3529", - "value": "6e69112d87e19e10ab40c8440cbb3529" - }, - "opened_at": { - "display_value": "29/10/2024 09:34:34", - "value": "2024-10-29 12:34:34" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "a669112d87e19e10ab40c8440cbb352a", - "value": "a669112d87e19e10ab40c8440cbb352a" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Robson Frutuoso Alves*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/5872673c1bdeb910c5e163923b4bcb68", - "value": "5872673c1bdeb910c5e163923b4bcb68" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - MARINGA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/73223ae91b6f1050e77eb9121b4bcb4f", - "value": "73223ae91b6f1050e77eb9121b4bcb4f" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0492833", - "value": "RITM0492833" - }, - "request": { - "display_value": "REQ0491482", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/6e94cba31b3d8a50f46fa687fa4bcb28", - "value": "6e94cba31b3d8a50f46fa687fa4bcb28" - }, - "opened_at": { - "display_value": "02/05/2024 12:35:16", - "value": "2024-05-02 15:35:16" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "a694cba31b3d8a50f46fa687fa4bcb29", - "value": "a694cba31b3d8a50f46fa687fa4bcb29" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Vanessa Pires Serafim", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/5dbac6fb1be2d01029846538fa4bcb14", - "value": "5dbac6fb1be2d01029846538fa4bcb14" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - RICARDO JAFET", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/6f22f6e91b6f1050e77eb9121b4bcbe6", - "value": "6f22f6e91b6f1050e77eb9121b4bcbe6" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0340421", - "value": "RITM0340421" - }, - "request": { - "display_value": "REQ0340275", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/6f0228431bbe2950c5e163923b4bcbc0", - "value": "6f0228431bbe2950c5e163923b4bcbc0" - }, - "opened_at": { - "display_value": "18/05/2023 12:08:36", - "value": "2023-05-18 15:08:36" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "a70228431bbe2950c5e163923b4bcbc1", - "value": "a70228431bbe2950c5e163923b4bcbc1" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Simone De Paula Freitas*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/05d5a61c1b586d90598a2021f54bcbd6", - "value": "05d5a61c1b586d90598a2021f54bcbd6" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0036531", - "value": "RITM0036531" - }, - "request": { - "display_value": "REQ0036526", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/af66bbc21b4a2490bb0f32681b4bcbb3", - "value": "af66bbc21b4a2490bb0f32681b4bcbb3" - }, - "opened_at": { - "display_value": "02/02/2021 09:30:52", - "value": "2021-02-02 12:30:52" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "a766bbc21b4a2490bb0f32681b4bcbb4", - "value": "a766bbc21b4a2490bb0f32681b4bcbb4" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Giovanna De Carvalho Oliveira*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/667a8e3b1be2d01029846538fa4bcb90", - "value": "667a8e3b1be2d01029846538fa4bcb90" - }, - "description": { - "display_value": "Aberto chamado junto a Sothis .\r\n\r\nChamado: 6697\r\n\r\nObservação: Para os próximos chamados abrir como incidente e não solicitação e sempre informar um número de contato celular para tratativas do chamado .", - "value": "Aberto chamado junto a Sothis .\r\n\r\nChamado: 6697\r\n\r\nObservação: Para os próximos chamados abrir como incidente e não solicitação e sempre informar um número de contato celular para tratativas do chamado ." - }, - "location": { - "display_value": "YELLOW - JUNDIAI", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/bb223ae91b6f1050e77eb9121b4bcb4c", - "value": "bb223ae91b6f1050e77eb9121b4bcb4c" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0358071", - "value": "RITM0358071" - }, - "request": { - "display_value": "REQ0357775", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/6f9aa9b81bf76150f46fa687fa4bcba8", - "value": "6f9aa9b81bf76150f46fa687fa4bcba8" - }, - "opened_at": { - "display_value": "30/06/2023 10:42:06", - "value": "2023-06-30 13:42:06" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "a79aa9b81bf76150f46fa687fa4bcba9", - "value": "a79aa9b81bf76150f46fa687fa4bcba9" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Renato Luiz Cavanela*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/a99ac2bb1be2d01029846538fa4bcb00", - "value": "a99ac2bb1be2d01029846538fa4bcb00" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - ESTORIL(BH)", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/fb223ae91b6f1050e77eb9121b4bcb43", - "value": "fb223ae91b6f1050e77eb9121b4bcb43" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0598167", - "value": "RITM0598167" - }, - "request": { - "display_value": "REQ0596588", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/6049ca54976a5a50501634a6f053af17", - "value": "6049ca54976a5a50501634a6f053af17" - }, - "opened_at": { - "display_value": "14/12/2024 08:53:58", - "value": "2024-12-14 11:53:58" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "a849ca54976a5a50501634a6f053af17", - "value": "a849ca54976a5a50501634a6f053af17" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Gustavo Oliveira Tavares", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/93a51e5f87dd9a10ab40c8440cbb356d", - "value": "93a51e5f87dd9a10ab40c8440cbb356d" - }, - "description": { - "display_value": "A colaboradora relata que que seu telefone não está funcionando desde a manhã, ela tentou efetuar o teste no telefone de outro colaborador e após esse teste o seu telefone e o do colaborador não estão funcionando. Poderiam verificar?\r\n", - "value": "A colaboradora relata que que seu telefone não está funcionando desde a manhã, ela tentou efetuar o teste no telefone de outro colaborador e após esse teste o seu telefone e o do colaborador não estão funcionando. Poderiam verificar?\r\n" - }, - "location": { - "display_value": "YELLOW - BARRA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/2b32c2b91bffe550598a2021f54bcb69", - "value": "2b32c2b91bffe550598a2021f54bcb69" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0216868", - "value": "RITM0216868" - }, - "request": { - "display_value": "REQ0216837", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/605e44c6db491910154714031496191e", - "value": "605e44c6db491910154714031496191e" - }, - "opened_at": { - "display_value": "02/08/2022 12:07:26", - "value": "2022-08-02 15:07:26" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "a85e44c6db491910154714031496191e", - "value": "a85e44c6db491910154714031496191e" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Daiane Maria Rodrigues Fabelo", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/2de084621b88b494e77eb9121b4bcb2f", - "value": "2de084621b88b494e77eb9121b4bcb2f" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "ZZ YELLOW - BOTAFOGO", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/bf223ae91b6f1050e77eb9121b4bcb35", - "value": "bf223ae91b6f1050e77eb9121b4bcb35" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0479736", - "value": "RITM0479736" - }, - "request": { - "display_value": "REQ0478478", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/60ab46561b194e90c5e163923b4bcb7e", - "value": "60ab46561b194e90c5e163923b4bcb7e" - }, - "opened_at": { - "display_value": "03/04/2024 14:42:34", - "value": "2024-04-03 17:42:34" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "a8ab46561b194e90c5e163923b4bcb7e", - "value": "a8ab46561b194e90c5e163923b4bcb7e" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Vanessa Aparecida Dos Santos Mota", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/a39a8abb1be2d01029846538fa4bcb82", - "value": "a39a8abb1be2d01029846538fa4bcb82" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - SAO JOSE DOS CAMPOS", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/eb22f6e91b6f1050e77eb9121b4bcbeb", - "value": "eb22f6e91b6f1050e77eb9121b4bcbeb" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0292815", - "value": "RITM0292815" - }, - "request": { - "display_value": "REQ0292775", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/60c8e4071b24e910c5e163923b4bcb84", - "value": "60c8e4071b24e910c5e163923b4bcb84" - }, - "opened_at": { - "display_value": "26/01/2023 16:16:37", - "value": "2023-01-26 19:16:37" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "a8c8e4071b24e910c5e163923b4bcb84", - "value": "a8c8e4071b24e910c5e163923b4bcb84" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Raphael Silva Oliveira*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/9ac858011b20a110c5e163923b4bcb4b", - "value": "9ac858011b20a110c5e163923b4bcb4b" - }, - "description": { - "display_value": "Colaboradora solicita 2 novos telefones e a habilitação de seus pontos.", - "value": "Colaboradora solicita 2 novos telefones e a habilitação de seus pontos." - }, - "location": { - "display_value": "HMB - BELO HORIZONTE", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/2b22f6e91b6f1050e77eb9121b4bcbd2", - "value": "2b22f6e91b6f1050e77eb9121b4bcbd2" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0184333", - "value": "RITM0184333" - }, - "request": { - "display_value": "REQ0184304", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/60c8f97e1bcf0d50598a2021f54bcb0e", - "value": "60c8f97e1bcf0d50598a2021f54bcb0e" - }, - "opened_at": { - "display_value": "27/04/2022 17:42:19", - "value": "2022-04-27 20:42:19" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "a8c8f97e1bcf0d50598a2021f54bcb0e", - "value": "a8c8f97e1bcf0d50598a2021f54bcb0e" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Tatiana Vilas Boas Brandao*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/4f6ac23b1be2d01029846538fa4bcb14", - "value": "4f6ac23b1be2d01029846538fa4bcb14" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HYUNDAI - SALVADOR", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/3b223ae91b6f1050e77eb9121b4bcb1d", - "value": "3b223ae91b6f1050e77eb9121b4bcb1d" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0365030", - "value": "RITM0365030" - }, - "request": { - "display_value": "REQ0364657", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/60e722561b40bdd0598a2021f54bcb11", - "value": "60e722561b40bdd0598a2021f54bcb11" - }, - "opened_at": { - "display_value": "17/07/2023 17:16:21", - "value": "2023-07-17 20:16:21" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "a8e722561b40bdd0598a2021f54bcb11", - "value": "a8e722561b40bdd0598a2021f54bcb11" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Denise Da Silva Hermenegildo", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/fd7a4e3b1be2d01029846538fa4bcb92", - "value": "fd7a4e3b1be2d01029846538fa4bcb92" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - SANTOS", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/2722f6e91b6f1050e77eb9121b4bcbe9", - "value": "2722f6e91b6f1050e77eb9121b4bcbe9" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0192036", - "value": "RITM0192036" - }, - "request": { - "display_value": "REQ0192006", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/613d5ab51b234550f46fa687fa4bcbec", - "value": "613d5ab51b234550f46fa687fa4bcbec" - }, - "opened_at": { - "display_value": "19/05/2022 14:19:04", - "value": "2022-05-19 17:19:04" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "a93d5ab51b234550f46fa687fa4bcbec", - "value": "a93d5ab51b234550f46fa687fa4bcbec" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Renata Travancas Tourinho", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/7fbacafb1be2d01029846538fa4bcb20", - "value": "7fbacafb1be2d01029846538fa4bcb20" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - FLN ATLANTICO", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/e322f6e91b6f1050e77eb9121b4bcbd8", - "value": "e322f6e91b6f1050e77eb9121b4bcbd8" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0329168", - "value": "RITM0329168" - }, - "request": { - "display_value": "REQ0329083", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/622b858a1b5ae914c5e163923b4bcb96", - "value": "622b858a1b5ae914c5e163923b4bcb96" - }, - "opened_at": { - "display_value": "20/04/2023 16:02:54", - "value": "2023-04-20 19:02:54" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "aa2b858a1b5ae914c5e163923b4bcb96", - "value": "aa2b858a1b5ae914c5e163923b4bcb96" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Simone Cristina Do Nascimento*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/751009251bb41910f46fa687fa4bcb93", - "value": "751009251bb41910f46fa687fa4bcb93" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0386287", - "value": "RITM0386287" - }, - "request": { - "display_value": "REQ0385734", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/6297b6061b4df590598a2021f54bcbff", - "value": "6297b6061b4df590598a2021f54bcbff" - }, - "opened_at": { - "display_value": "04/09/2023 16:49:21", - "value": "2023-09-04 19:49:21" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "aa97b6061b4df590598a2021f54bcbff", - "value": "aa97b6061b4df590598a2021f54bcbff" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Raphael Silva Oliveira*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/9ac858011b20a110c5e163923b4bcb4b", - "value": "9ac858011b20a110c5e163923b4bcb4b" - }, - "description": { - "display_value": "Colaboradora solicita ativação de novo ramal.\r\nKB não localizada.", - "value": "Colaboradora solicita ativação de novo ramal.\r\nKB não localizada." - }, - "location": { - "display_value": "YELLOW - NOSSA SRA DA LUZ", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/3f223ae91b6f1050e77eb9121b4bcb54", - "value": "3f223ae91b6f1050e77eb9121b4bcb54" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0184271", - "value": "RITM0184271" - }, - "request": { - "display_value": "REQ0184242", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/629b217a1b0f0d50598a2021f54bcb63", - "value": "629b217a1b0f0d50598a2021f54bcb63" - }, - "opened_at": { - "display_value": "27/04/2022 16:44:51", - "value": "2022-04-27 19:44:51" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "aa9b217a1b0f0d50598a2021f54bcb63", - "value": "aa9b217a1b0f0d50598a2021f54bcb63" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Andreya Sabrina Adolfo Da Silva", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/c1cb87541ba35c1029846538fa4bcbe3", - "value": "c1cb87541ba35c1029846538fa4bcbe3" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - IMBIRIBEIRA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/ff223ae91b6f1050e77eb9121b4bcb46", - "value": "ff223ae91b6f1050e77eb9121b4bcb46" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0195459", - "value": "RITM0195459" - }, - "request": { - "display_value": "REQ0195429", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/62ae5fa51bbbc1d0598a2021f54bcba8", - "value": "62ae5fa51bbbc1d0598a2021f54bcba8" - }, - "opened_at": { - "display_value": "31/05/2022 10:42:16", - "value": "2022-05-31 13:42:16" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "aaae5fa51bbbc1d0598a2021f54bcba8", - "value": "aaae5fa51bbbc1d0598a2021f54bcba8" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Marcelo Rodrigues Parreira", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/30aacebb1be2d01029846538fa4bcb24", - "value": "30aacebb1be2d01029846538fa4bcb24" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HYUNDAI - IMARES", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/23223ae91b6f1050e77eb9121b4bcb0a", - "value": "23223ae91b6f1050e77eb9121b4bcb0a" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0300029", - "value": "RITM0300029" - }, - "request": { - "display_value": "REQ0299974", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/633e0dfb1b74e110c5e163923b4bcb57", - "value": "633e0dfb1b74e110c5e163923b4bcb57" - }, - "opened_at": { - "display_value": "10/02/2023 13:11:32", - "value": "2023-02-10 16:11:32" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "ab3e0dfb1b74e110c5e163923b4bcb57", - "value": "ab3e0dfb1b74e110c5e163923b4bcb57" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Rodrigo Rocha Correia", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/67aac2fb1be2d01029846538fa4bcbe4", - "value": "67aac2fb1be2d01029846538fa4bcbe4" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - ANHANGUERA MATRIZ", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/bf223ae91b6f1050e77eb9121b4bcb4f", - "value": "bf223ae91b6f1050e77eb9121b4bcb4f" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0049300", - "value": "RITM0049300" - }, - "request": { - "display_value": "REQ0049291", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/a359d34a1bfaec90e77eb9121b4bcb0a", - "value": "a359d34a1bfaec90e77eb9121b4bcb0a" - }, - "opened_at": { - "display_value": "11/03/2021 14:10:59", - "value": "2021-03-11 17:10:59" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "ab59d34a1bfaec90e77eb9121b4bcb0a", - "value": "ab59d34a1bfaec90e77eb9121b4bcb0a" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Edivania Maria Da Silva*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/79bac6fb1be2d01029846538fa4bcbd7", - "value": "79bac6fb1be2d01029846538fa4bcbd7" - }, - "description": { - "display_value": "Aberto chamado junto a Sothis .\r\n\r\nChamado: 7306\r\n\r\nRamais : 81 3039-9692 , 81 3039-9691 e 81 3039-9693 ", - "value": "Aberto chamado junto a Sothis .\r\n\r\nChamado: 7306\r\n\r\nRamais : 81 3039-9692 , 81 3039-9691 e 81 3039-9693 " - }, - "location": { - "display_value": "YELLOW - IMBIRIBEIRA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/ff223ae91b6f1050e77eb9121b4bcb46", - "value": "ff223ae91b6f1050e77eb9121b4bcb46" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0303424", - "value": "RITM0303424" - }, - "request": { - "display_value": "REQ0303367", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/636ab2dadbc92110154714031496195f", - "value": "636ab2dadbc92110154714031496195f" - }, - "opened_at": { - "display_value": "18/02/2023 15:29:00", - "value": "2023-02-18 18:29:00" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "ab6ab2dadbc92110154714031496195f", - "value": "ab6ab2dadbc92110154714031496195f" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Vinicius Tedesco Guimaraes*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/f9aee3441b5e2cd0bb0f32681b4bcb23", - "value": "f9aee3441b5e2cd0bb0f32681b4bcb23" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - CAMPINAS", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/7b223ae91b6f1050e77eb9121b4bcb3b", - "value": "7b223ae91b6f1050e77eb9121b4bcb3b" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0574396", - "value": "RITM0574396" - }, - "request": { - "display_value": "REQ0572852", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/63c7eead3be156102b4dd037f4e45abf", - "value": "63c7eead3be156102b4dd037f4e45abf" - }, - "opened_at": { - "display_value": "29/10/2024 15:17:04", - "value": "2024-10-29 18:17:04" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "abc7eead3be156102b4dd037f4e45abf", - "value": "abc7eead3be156102b4dd037f4e45abf" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Carina Bertoloto Dunder*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/83c90b57db3ef5901547140314961960", - "value": "83c90b57db3ef5901547140314961960" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0542179", - "value": "RITM0542179" - }, - "request": { - "display_value": "REQ0540725", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/640c4d0b1b0cda10c5e163923b4bcb4b", - "value": "640c4d0b1b0cda10c5e163923b4bcb4b" - }, - "opened_at": { - "display_value": "20/08/2024 10:52:42", - "value": "2024-08-20 13:52:42" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "ac0c4d0b1b0cda10c5e163923b4bcb4b", - "value": "ac0c4d0b1b0cda10c5e163923b4bcb4b" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Nathalia Rodrigues De Souza", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/12d5f1211b92fd10c5e163923b4bcba9", - "value": "12d5f1211b92fd10c5e163923b4bcba9" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - ARICANDUVA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/2722f6e91b6f1050e77eb9121b4bcbcf", - "value": "2722f6e91b6f1050e77eb9121b4bcbcf" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0382909", - "value": "RITM0382909" - }, - "request": { - "display_value": "REQ0382394", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/64216e841bc1f550f46fa687fa4bcbf4", - "value": "64216e841bc1f550f46fa687fa4bcbf4" - }, - "opened_at": { - "display_value": "29/08/2023 10:03:19", - "value": "2023-08-29 13:03:19" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "ac216e841bc1f550f46fa687fa4bcbf4", - "value": "ac216e841bc1f550f46fa687fa4bcbf4" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Nathan Fogaça de Carvalho*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/5d7b2511db89cdd015471403149619cb", - "value": "5d7b2511db89cdd015471403149619cb" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - BERRINI", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/73223ae91b6f1050e77eb9121b4bcb35", - "value": "73223ae91b6f1050e77eb9121b4bcb35" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0491110", - "value": "RITM0491110" - }, - "request": { - "display_value": "REQ0489769", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/64a78b221b354a10f46fa687fa4bcb18", - "value": "64a78b221b354a10f46fa687fa4bcb18" - }, - "opened_at": { - "display_value": "29/04/2024 10:14:35", - "value": "2024-04-29 13:14:35" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "aca78b221b354a10f46fa687fa4bcb18", - "value": "aca78b221b354a10f46fa687fa4bcb18" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Vitoria Guimaraes da Rocha*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/4d9a57afdb12f19015471403149619f7", - "value": "4d9a57afdb12f19015471403149619f7" - }, - "description": { - "display_value": "Colaboradora solicita o envio de uma fonte para um ramal que está sem funcionar, pois está sem a fonte para ligar.\r\nkb não localizado", - "value": "Colaboradora solicita o envio de uma fonte para um ramal que está sem funcionar, pois está sem a fonte para ligar.\r\nkb não localizado" - }, - "location": { - "display_value": "YELLOW - SÃO BERNARDO", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/77223ae91b6f1050e77eb9121b4bcb69", - "value": "77223ae91b6f1050e77eb9121b4bcb69" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0183222", - "value": "RITM0183222" - }, - "request": { - "display_value": "REQ0183193", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/64c72f421b870550f46fa687fa4bcbf6", - "value": "64c72f421b870550f46fa687fa4bcbf6" - }, - "opened_at": { - "display_value": "25/04/2022 17:51:51", - "value": "2022-04-25 20:51:51" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "acc72f421b870550f46fa687fa4bcbf6", - "value": "acc72f421b870550f46fa687fa4bcbf6" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "William Terra Cigana", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/24b9cce71b20b010e77eb9121b4bcbb2", - "value": "24b9cce71b20b010e77eb9121b4bcbb2" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - FLN ATLANTICO", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/e322f6e91b6f1050e77eb9121b4bcbd8", - "value": "e322f6e91b6f1050e77eb9121b4bcbd8" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0598741", - "value": "RITM0598741" - }, - "request": { - "display_value": "REQ0597160", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/6535a1c197a2de50501634a6f053af4d", - "value": "6535a1c197a2de50501634a6f053af4d" - }, - "opened_at": { - "display_value": "16/12/2024 14:11:55", - "value": "2024-12-16 17:11:55" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "ad35a1c197a2de50501634a6f053af4d", - "value": "ad35a1c197a2de50501634a6f053af4d" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Kalyandro Galdino", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/8a8a867b1be2d01029846538fa4bcb5f", - "value": "8a8a867b1be2d01029846538fa4bcb5f" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - ASA NORTE", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/6322f6e91b6f1050e77eb9121b4bcbd0", - "value": "6322f6e91b6f1050e77eb9121b4bcbd0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0334456", - "value": "RITM0334456" - }, - "request": { - "display_value": "REQ0334367", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/65aa95261b66e950c5e163923b4bcb2c", - "value": "65aa95261b66e950c5e163923b4bcb2c" - }, - "opened_at": { - "display_value": "04/05/2023 16:43:12", - "value": "2023-05-04 19:43:12" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "adaa95261b66e950c5e163923b4bcb2c", - "value": "adaa95261b66e950c5e163923b4bcb2c" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Jessica Petena De Aguiar*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/1bf477791b9f7810c5e163923b4bcbc2", - "value": "1bf477791b9f7810c5e163923b4bcbc2" - }, - "description": { - "display_value": "Boa tarde!\r\nFeito contato com a Jessica e validado pela mesma através de testes que está da forma que precisam.", - "value": "Boa tarde!\r\nFeito contato com a Jessica e validado pela mesma através de testes que está da forma que precisam." - }, - "location": { - "display_value": "HYUNDAI - IMARES", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/23223ae91b6f1050e77eb9121b4bcb0a", - "value": "23223ae91b6f1050e77eb9121b4bcb0a" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0202762", - "value": "RITM0202762" - }, - "request": { - "display_value": "REQ0202732", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/65dbd7d41b141910f46fa687fa4bcbe0", - "value": "65dbd7d41b141910f46fa687fa4bcbe0" - }, - "opened_at": { - "display_value": "21/06/2022 09:48:53", - "value": "2022-06-21 12:48:53" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "addbd7d41b141910f46fa687fa4bcbe0", - "value": "addbd7d41b141910f46fa687fa4bcbe0" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Clara Marques De Oliveira Bezerra*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/a66a423b1be2d01029846538fa4bcbde", - "value": "a66a423b1be2d01029846538fa4bcbde" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - CAMPINA GRANDE", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/3f223ae91b6f1050e77eb9121b4bcb3a", - "value": "3f223ae91b6f1050e77eb9121b4bcb3a" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0552633", - "value": "RITM0552633" - }, - "request": { - "display_value": "REQ0551152", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/65eb478287e41ed0ab40c8440cbb3569", - "value": "65eb478287e41ed0ab40c8440cbb3569" - }, - "opened_at": { - "display_value": "11/09/2024 14:08:55", - "value": "2024-09-11 17:08:55" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "adeb478287e41ed0ab40c8440cbb3569", - "value": "adeb478287e41ed0ab40c8440cbb3569" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Mariana Alves Farias", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/248a427b1be2d01029846538fa4bcbeb", - "value": "248a427b1be2d01029846538fa4bcbeb" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - CABEDELO", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/ff223ae91b6f1050e77eb9121b4bcb39", - "value": "ff223ae91b6f1050e77eb9121b4bcb39" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0342188", - "value": "RITM0342188" - }, - "request": { - "display_value": "REQ0342023", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/66e753681b8fe190c5e163923b4bcbec", - "value": "66e753681b8fe190c5e163923b4bcbec" - }, - "opened_at": { - "display_value": "23/05/2023 17:14:03", - "value": "2023-05-23 20:14:03" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "aee753681b8fe190c5e163923b4bcbec", - "value": "aee753681b8fe190c5e163923b4bcbec" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Simone Cristina Do Nascimento*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/751009251bb41910f46fa687fa4bcb93", - "value": "751009251bb41910f46fa687fa4bcb93" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0355106", - "value": "RITM0355106" - }, - "request": { - "display_value": "REQ0354841", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/6760d12a1befed10c5e163923b4bcbbc", - "value": "6760d12a1befed10c5e163923b4bcbbc" - }, - "opened_at": { - "display_value": "23/06/2023 09:01:20", - "value": "2023-06-23 12:01:20" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "af60d12a1befed10c5e163923b4bcbbc", - "value": "af60d12a1befed10c5e163923b4bcbbc" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Simone Cristina Do Nascimento*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/751009251bb41910f46fa687fa4bcb93", - "value": "751009251bb41910f46fa687fa4bcb93" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0386828", - "value": "RITM0386828" - }, - "request": { - "display_value": "REQ0386271", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/67c7abd21b41f990f46fa687fa4bcb5a", - "value": "67c7abd21b41f990f46fa687fa4bcb5a" - }, - "opened_at": { - "display_value": "05/09/2023 14:58:25", - "value": "2023-09-05 17:58:25" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "afc7abd21b41f990f46fa687fa4bcb5a", - "value": "afc7abd21b41f990f46fa687fa4bcb5a" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Valdir Rodrigues", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/a3aa06fb1be2d01029846538fa4bcb07", - "value": "a3aa06fb1be2d01029846538fa4bcb07" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HYUNDAI - MATRIZ", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/a3223ae91b6f1050e77eb9121b4bcb12", - "value": "a3223ae91b6f1050e77eb9121b4bcb12" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0630564", - "value": "RITM0630564" - }, - "request": { - "display_value": "REQ0628936", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/786da16c8784e690ab40c8440cbb353a", - "value": "786da16c8784e690ab40c8440cbb353a" - }, - "opened_at": { - "display_value": "27/02/2025 15:04:52", - "value": "2025-02-27 18:04:52" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "b06da16c8784e690ab40c8440cbb353b", - "value": "b06da16c8784e690ab40c8440cbb353b" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Mayara Maria Da Silva", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/013128671b374e54c5e163923b4bcb28", - "value": "013128671b374e54c5e163923b4bcb28" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HYUNDAI - MATRIZ", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/a3223ae91b6f1050e77eb9121b4bcb12", - "value": "a3223ae91b6f1050e77eb9121b4bcb12" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0610231", - "value": "RITM0610231" - }, - "request": { - "display_value": "REQ0608632", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/79216f5697875250501634a6f053af12", - "value": "79216f5697875250501634a6f053af12" - }, - "opened_at": { - "display_value": "14/01/2025 16:57:14", - "value": "2025-01-14 19:57:14" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "b1216f5697875250501634a6f053af13", - "value": "b1216f5697875250501634a6f053af13" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Guilherme Henrique Fonseca Oliveira", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/bf3d28ad872c16d0ab40c8440cbb3599", - "value": "bf3d28ad872c16d0ab40c8440cbb3599" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - BARRA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/2b32c2b91bffe550598a2021f54bcb69", - "value": "2b32c2b91bffe550598a2021f54bcb69" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0204656", - "value": "RITM0204656" - }, - "request": { - "display_value": "REQ0204626", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/7944fed61b9cd550598a2021f54bcb84", - "value": "7944fed61b9cd550598a2021f54bcb84" - }, - "opened_at": { - "display_value": "27/06/2022 12:03:54", - "value": "2022-06-27 15:03:54" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "b144fed61b9cd550598a2021f54bcb85", - "value": "b144fed61b9cd550598a2021f54bcb85" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Isabel Gomes Dos Santos Lima*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/71c5be2bdba505101547140314961922", - "value": "71c5be2bdba505101547140314961922" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0447892", - "value": "RITM0447892" - }, - "request": { - "display_value": "REQ0446893", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/7977062ddbb7f550154714031496191c", - "value": "7977062ddbb7f550154714031496191c" - }, - "opened_at": { - "display_value": "17/01/2024 16:54:43", - "value": "2024-01-17 19:54:43" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "b177062ddbb7f550154714031496191d", - "value": "b177062ddbb7f550154714031496191d" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Ricardo Marcondes Farah", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/e08a427b1be2d01029846538fa4bcbe4", - "value": "e08a427b1be2d01029846538fa4bcbe4" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HYUNDAI - IPIRANGA II", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/6f223ae91b6f1050e77eb9121b4bcb0a", - "value": "6f223ae91b6f1050e77eb9121b4bcb0a" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0457346", - "value": "RITM0457346" - }, - "request": { - "display_value": "REQ0456267", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/797cdb741b90ce90c5e163923b4bcb25", - "value": "797cdb741b90ce90c5e163923b4bcb25" - }, - "opened_at": { - "display_value": "09/02/2024 11:42:03", - "value": "2024-02-09 14:42:03" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "b17cdb741b90ce90c5e163923b4bcb26", - "value": "b17cdb741b90ce90c5e163923b4bcb26" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Patricia Liberato De Oliveira*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/b09a02bb1be2d01029846538fa4bcb85", - "value": "b09a02bb1be2d01029846538fa4bcb85" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - TIJUCA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/a322f6e91b6f1050e77eb9121b4bcbee", - "value": "a322f6e91b6f1050e77eb9121b4bcbee" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0514868", - "value": "RITM0514868" - }, - "request": { - "display_value": "REQ0513484", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/39a3a4fa87fe0a10f4cfcb330cbb35bb", - "value": "39a3a4fa87fe0a10f4cfcb330cbb35bb" - }, - "opened_at": { - "display_value": "18/06/2024 09:59:25", - "value": "2024-06-18 12:59:25" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "b1a3a4fa87fe0a10f4cfcb330cbb35bc", - "value": "b1a3a4fa87fe0a10f4cfcb330cbb35bc" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Janice Gomes De Oliveira", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/528ac67b1be2d01029846538fa4bcba7", - "value": "528ac67b1be2d01029846538fa4bcba7" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "ELIVEL - JABAQUARA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/680c26c41bc5f550f46fa687fa4bcb3b", - "value": "680c26c41bc5f550f46fa687fa4bcb3b" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0265596", - "value": "RITM0265596" - }, - "request": { - "display_value": "REQ0265563", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/79ad0f331b1b1550f46fa687fa4bcbc9", - "value": "79ad0f331b1b1550f46fa687fa4bcbc9" - }, - "opened_at": { - "display_value": "28/11/2022 08:54:01", - "value": "2022-11-28 11:54:01" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "b1ad0f331b1b1550f46fa687fa4bcbca", - "value": "b1ad0f331b1b1550f46fa687fa4bcbca" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Isabel Gomes Dos Santos Lima*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/71c5be2bdba505101547140314961922", - "value": "71c5be2bdba505101547140314961922" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0614595", - "value": "RITM0614595" - }, - "request": { - "display_value": "REQ0612987", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/7a14bd653b1b5250f6e903f136e45a91", - "value": "7a14bd653b1b5250f6e903f136e45a91" - }, - "opened_at": { - "display_value": "24/01/2025 11:21:03", - "value": "2025-01-24 14:21:03" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "b214bd653b1b5250f6e903f136e45a92", - "value": "b214bd653b1b5250f6e903f136e45a92" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Juliana Souza Costa", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/5bba8afb1be2d01029846538fa4bcb0e", - "value": "5bba8afb1be2d01029846538fa4bcb0e" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - TIJUCA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/a322f6e91b6f1050e77eb9121b4bcbee", - "value": "a322f6e91b6f1050e77eb9121b4bcbee" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0384702", - "value": "RITM0384702" - }, - "request": { - "display_value": "REQ0384160", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/7a2d8a301b41fd50f46fa687fa4bcb48", - "value": "7a2d8a301b41fd50f46fa687fa4bcb48" - }, - "opened_at": { - "display_value": "31/08/2023 16:31:32", - "value": "2023-08-31 19:31:32" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "b22d8a301b41fd50f46fa687fa4bcb49", - "value": "b22d8a301b41fd50f46fa687fa4bcb49" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Nayara Cristina Dos Santos", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/597a0e3b1be2d01029846538fa4bcb1a", - "value": "597a0e3b1be2d01029846538fa4bcb1a" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - SANTANA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/ab22f6e91b6f1050e77eb9121b4bcbe7", - "value": "ab22f6e91b6f1050e77eb9121b4bcbe7" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0412847", - "value": "RITM0412847" - }, - "request": { - "display_value": "REQ0412103", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/7a3a0711db52315015471403149619f9", - "value": "7a3a0711db52315015471403149619f9" - }, - "opened_at": { - "display_value": "03/11/2023 13:33:47", - "value": "2023-11-03 16:33:47" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "b23a0711db52315015471403149619fa", - "value": "b23a0711db52315015471403149619fa" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Giovana Santana Da Silva*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/7619a8831bca7d10598a2021f54bcbed", - "value": "7619a8831bca7d10598a2021f54bcbed" - }, - "description": { - "display_value": "Colaborador necessita adicionar um número de ramal no departamento de vendas.", - "value": "Colaborador necessita adicionar um número de ramal no departamento de vendas." - }, - "location": { - "display_value": "YELLOW - NITEROI", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/2d09f37e1b156850e77eb9121b4bcb6f", - "value": "2d09f37e1b156850e77eb9121b4bcb6f" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0296755", - "value": "RITM0296755" - }, - "request": { - "display_value": "REQ0296712", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/7a942029dbf06d501547140314961927", - "value": "7a942029dbf06d501547140314961927" - }, - "opened_at": { - "display_value": "03/02/2023 10:23:18", - "value": "2023-02-03 13:23:18" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "b2942029dbf06d501547140314961928", - "value": "b2942029dbf06d501547140314961928" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Tiago De Souza Mendes*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/e6696f9e1b9a9990c5e163923b4bcb7f", - "value": "e6696f9e1b9a9990c5e163923b4bcb7f" - }, - "description": { - "display_value": "Colaborador é novo na empresa, o mesmo necessita e solicita um ponto de telefone.", - "value": "Colaborador é novo na empresa, o mesmo necessita e solicita um ponto de telefone." - }, - "location": { - "display_value": "YELLOW - BRASILIA SIA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/3b223ae91b6f1050e77eb9121b4bcb37", - "value": "3b223ae91b6f1050e77eb9121b4bcb37" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0346729", - "value": "RITM0346729" - }, - "request": { - "display_value": "REQ0346530", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/7ab8c2331b072150c5e163923b4bcb2c", - "value": "7ab8c2331b072150c5e163923b4bcb2c" - }, - "opened_at": { - "display_value": "02/06/2023 13:48:21", - "value": "2023-06-02 16:48:21" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "b2b8c2331b072150c5e163923b4bcb2d", - "value": "b2b8c2331b072150c5e163923b4bcb2d" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Sonia Cristina Gomes*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/d17a0e3b1be2d01029846538fa4bcb23", - "value": "d17a0e3b1be2d01029846538fa4bcb23" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - NOVO MUNDO", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/6b22f6e91b6f1050e77eb9121b4bcbe3", - "value": "6b22f6e91b6f1050e77eb9121b4bcbe3" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0496379", - "value": "RITM0496379" - }, - "request": { - "display_value": "REQ0495026", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/7aee22351b0ac6d0f46fa687fa4bcb0f", - "value": "7aee22351b0ac6d0f46fa687fa4bcb0f" - }, - "opened_at": { - "display_value": "09/05/2024 10:46:51", - "value": "2024-05-09 13:46:51" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "b2ee22351b0ac6d0f46fa687fa4bcb10", - "value": "b2ee22351b0ac6d0f46fa687fa4bcb10" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Natasha Dos Santos Carvalho*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/2f70a7c31b86fd10598a2021f54bcbb0", - "value": "2f70a7c31b86fd10598a2021f54bcbb0" - }, - "description": { - "display_value": "Colaborador solicita configuração de ramal o dele ainda não está config. \r\nRamal do colaborador é 1613\r\n\r\nkb não encontrado ", - "value": "Colaborador solicita configuração de ramal o dele ainda não está config. \r\nRamal do colaborador é 1613\r\n\r\nkb não encontrado " - }, - "location": { - "display_value": "YELLOW - ESTORIL(BH)", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/fb223ae91b6f1050e77eb9121b4bcb43", - "value": "fb223ae91b6f1050e77eb9121b4bcb43" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0525474", - "value": "RITM0525474" - }, - "request": { - "display_value": "REQ0524059", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/7b26985e971bc6d01f863d66f053af31", - "value": "7b26985e971bc6d01f863d66f053af31" - }, - "opened_at": { - "display_value": "11/07/2024 16:15:01", - "value": "2024-07-11 19:15:01" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "b326985e971bc6d01f863d66f053af32", - "value": "b326985e971bc6d01f863d66f053af32" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Guilherme Henrique Lustosa*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/af70977a1b5e8e54598a2021f54bcba9", - "value": "af70977a1b5e8e54598a2021f54bcba9" - }, - "description": { - "display_value": "Colaboradora informa que o ramal da sua mesa está recebendo as ligações do pós vendas, porem a pessoa responsavel pelos agendamentos está sentada em outra mesa.\r\nEla gostaria de remanejar este ramal para a mesa correta.\r\n\r\nnumero do ramal a ser remanejado 6096\r\n\r\nkb não encontrado", - "value": "Colaboradora informa que o ramal da sua mesa está recebendo as ligações do pós vendas, porem a pessoa responsavel pelos agendamentos está sentada em outra mesa.\r\nEla gostaria de remanejar este ramal para a mesa correta.\r\n\r\nnumero do ramal a ser remanejado 6096\r\n\r\nkb não encontrado" - }, - "location": { - "display_value": "YELLOW - VILA GUILHERME", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/3f223ae91b6f1050e77eb9121b4bcb6b", - "value": "3f223ae91b6f1050e77eb9121b4bcb6b" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0544910", - "value": "RITM0544910" - }, - "request": { - "display_value": "REQ0543447", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/7b35c5911b50d690c5e163923b4bcb7d", - "value": "7b35c5911b50d690c5e163923b4bcb7d" - }, - "opened_at": { - "display_value": "27/08/2024 10:09:28", - "value": "2024-08-27 13:09:28" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "b335c5911b50d690c5e163923b4bcb7e", - "value": "b335c5911b50d690c5e163923b4bcb7e" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Ana Beatriz Dos Santos Ferreira", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/ba11376c1bc2a590c5e163923b4bcb5a", - "value": "ba11376c1bc2a590c5e163923b4bcb5a" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - RECIFE", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/2322f6e91b6f1050e77eb9121b4bcbe6", - "value": "2322f6e91b6f1050e77eb9121b4bcbe6" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0580375", - "value": "RITM0580375" - }, - "request": { - "display_value": "REQ0578827", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/7bf449b487b91ad0ab40c8440cbb358f", - "value": "7bf449b487b91ad0ab40c8440cbb358f" - }, - "opened_at": { - "display_value": "08/11/2024 10:25:37", - "value": "2024-11-08 13:25:37" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "b3f449b487b91ad0ab40c8440cbb3590", - "value": "b3f449b487b91ad0ab40c8440cbb3590" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Carina Bertoloto Dunder*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/83c90b57db3ef5901547140314961960", - "value": "83c90b57db3ef5901547140314961960" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0464649", - "value": "RITM0464649" - }, - "request": { - "display_value": "REQ0463495", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/7c8dc3df1b640690f46fa687fa4bcb0e", - "value": "7c8dc3df1b640690f46fa687fa4bcb0e" - }, - "opened_at": { - "display_value": "29/02/2024 15:17:13", - "value": "2024-02-29 18:17:13" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "b48dc3df1b640690f46fa687fa4bcb0f", - "value": "b48dc3df1b640690f46fa687fa4bcb0f" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Ricardo Marcondes Farah", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/e08a427b1be2d01029846538fa4bcbe4", - "value": "e08a427b1be2d01029846538fa4bcbe4" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HYUNDAI - IPIRANGA II", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/6f223ae91b6f1050e77eb9121b4bcb0a", - "value": "6f223ae91b6f1050e77eb9121b4bcb0a" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0186577", - "value": "RITM0186577" - }, - "request": { - "display_value": "REQ0186547", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/7cd788491bdf8d90f46fa687fa4bcb6f", - "value": "7cd788491bdf8d90f46fa687fa4bcb6f" - }, - "opened_at": { - "display_value": "04/05/2022 09:15:15", - "value": "2022-05-04 12:15:15" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "b4d788491bdf8d90f46fa687fa4bcb70", - "value": "b4d788491bdf8d90f46fa687fa4bcb70" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Suzana Jose De Brito", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/4604cc821b58689029846538fa4bcbee", - "value": "4604cc821b58689029846538fa4bcbee" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - SÃO BERNARDO", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/77223ae91b6f1050e77eb9121b4bcb69", - "value": "77223ae91b6f1050e77eb9121b4bcb69" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0334135", - "value": "RITM0334135" - }, - "request": { - "display_value": "REQ0334046", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/7de300e6db2e211015471403149619dd", - "value": "7de300e6db2e211015471403149619dd" - }, - "opened_at": { - "display_value": "04/05/2023 10:24:13", - "value": "2023-05-04 13:24:13" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "b5e300e6db2e211015471403149619de", - "value": "b5e300e6db2e211015471403149619de" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Simone Cristina Do Nascimento*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/751009251bb41910f46fa687fa4bcb93", - "value": "751009251bb41910f46fa687fa4bcb93" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0369849", - "value": "RITM0369849" - }, - "request": { - "display_value": "REQ0369436", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/7e1c7cb61b103950598a2021f54bcbf2", - "value": "7e1c7cb61b103950598a2021f54bcbf2" - }, - "opened_at": { - "display_value": "31/07/2023 08:58:08", - "value": "2023-07-31 11:58:08" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "b61c7cb61b103950598a2021f54bcbf3", - "value": "b61c7cb61b103950598a2021f54bcbf3" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Salomao do Amparo Amaral*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/bfe82cf01b4de510c5e163923b4bcb45", - "value": "bfe82cf01b4de510c5e163923b4bcb45" - }, - "description": { - "display_value": "Colaborador solicita a instalação do aparelho na mesa\r\nKB não encontrado", - "value": "Colaborador solicita a instalação do aparelho na mesa\r\nKB não encontrado" - }, - "location": { - "display_value": "YELLOW - CAMPINA GRANDE", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/3f223ae91b6f1050e77eb9121b4bcb3a", - "value": "3f223ae91b6f1050e77eb9121b4bcb3a" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0464439", - "value": "RITM0464439" - }, - "request": { - "display_value": "REQ0463288", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/7ec7525f1be4c290f46fa687fa4bcb76", - "value": "7ec7525f1be4c290f46fa687fa4bcb76" - }, - "opened_at": { - "display_value": "29/02/2024 11:22:31", - "value": "2024-02-29 14:22:31" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "b6c7525f1be4c290f46fa687fa4bcb77", - "value": "b6c7525f1be4c290f46fa687fa4bcb77" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Jonathan Santos Araujo*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/2db2e77c1bdeb910c5e163923b4bcbcb", - "value": "2db2e77c1bdeb910c5e163923b4bcbcb" - }, - "description": { - "display_value": "colaboradora solicita o remanejamento do ramal.: 6095 para o setor de peças.\r\nkb não localizado", - "value": "colaboradora solicita o remanejamento do ramal.: 6095 para o setor de peças.\r\nkb não localizado" - }, - "location": { - "display_value": "YELLOW - VILA GUILHERME", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/3f223ae91b6f1050e77eb9121b4bcb6b", - "value": "3f223ae91b6f1050e77eb9121b4bcb6b" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0440218", - "value": "RITM0440218" - }, - "request": { - "display_value": "REQ0439278", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/6fa2fac3dbdb7d501547140314961940", - "value": "6fa2fac3dbdb7d501547140314961940" - }, - "opened_at": { - "display_value": "28/12/2023 15:23:02", - "value": "2023-12-28 18:23:02" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "b7a2fac3dbdb7d501547140314961941", - "value": "b7a2fac3dbdb7d501547140314961941" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Grazielli Silva Dos Santos", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/059837921bf4ed50c5e163923b4bcb07", - "value": "059837921bf4ed50c5e163923b4bcb07" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0138990", - "value": "RITM0138990" - }, - "request": { - "display_value": "REQ0138967", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/7fb0583ddb904d901547140314961939", - "value": "7fb0583ddb904d901547140314961939" - }, - "opened_at": { - "display_value": "08/12/2021 14:41:18", - "value": "2021-12-08 17:41:18" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "b7b0583ddb904d90154714031496193a", - "value": "b7b0583ddb904d90154714031496193a" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Kethelin Cristiane Dos Santos Galdino*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/71289f781bc42810e77eb9121b4bcbfd", - "value": "71289f781bc42810e77eb9121b4bcbfd" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0601523", - "value": "RITM0601523" - }, - "request": { - "display_value": "REQ0599938", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/7fc87853972e92d0501634a6f053af92", - "value": "7fc87853972e92d0501634a6f053af92" - }, - "opened_at": { - "display_value": "23/12/2024 10:44:15", - "value": "2024-12-23 13:44:15" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "b7c87853972e92d0501634a6f053af93", - "value": "b7c87853972e92d0501634a6f053af93" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Vitoria Sirqueira Munchen", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/b93e4b691b0b8650c5e163923b4bcb9e", - "value": "b93e4b691b0b8650c5e163923b4bcb9e" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "ELIVEL - SANTOS", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/2322f6e91b6f1050e77eb9121b4bcbcc", - "value": "2322f6e91b6f1050e77eb9121b4bcbcc" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0346698", - "value": "RITM0346698" - }, - "request": { - "display_value": "REQ0346499", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/30497573db8b61501547140314961955", - "value": "30497573db8b61501547140314961955" - }, - "opened_at": { - "display_value": "02/06/2023 12:40:46", - "value": "2023-06-02 15:40:46" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "b8497573db8b61501547140314961955", - "value": "b8497573db8b61501547140314961955" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Simone Cristina Do Nascimento*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/751009251bb41910f46fa687fa4bcb93", - "value": "751009251bb41910f46fa687fa4bcb93" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0274736", - "value": "RITM0274736" - }, - "request": { - "display_value": "REQ0274703", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/70588b911bfb9dd0f46fa687fa4bcb2f", - "value": "70588b911bfb9dd0f46fa687fa4bcb2f" - }, - "opened_at": { - "display_value": "15/12/2022 10:37:19", - "value": "2022-12-15 13:37:19" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "b8588b911bfb9dd0f46fa687fa4bcb2f", - "value": "b8588b911bfb9dd0f46fa687fa4bcb2f" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Tatiana Da Silva Teixeira*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/abba8afb1be2d01029846538fa4bcb8c", - "value": "abba8afb1be2d01029846538fa4bcb8c" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - BOTAFOGO", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/6722f6e91b6f1050e77eb9121b4bcbd3", - "value": "6722f6e91b6f1050e77eb9121b4bcbd3" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0639080", - "value": "RITM0639080" - }, - "request": { - "display_value": "REQ0637444", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/70ddb44f8794a210ab40c8440cbb3532", - "value": "70ddb44f8794a210ab40c8440cbb3532" - }, - "opened_at": { - "display_value": "19/03/2025 16:17:35", - "value": "2025-03-19 19:17:35" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "b8ddb44f8794a210ab40c8440cbb3532", - "value": "b8ddb44f8794a210ab40c8440cbb3532" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Mayara Maria Da Silva", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/013128671b374e54c5e163923b4bcb28", - "value": "013128671b374e54c5e163923b4bcb28" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HYUNDAI - MATRIZ", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/a3223ae91b6f1050e77eb9121b4bcb12", - "value": "a3223ae91b6f1050e77eb9121b4bcb12" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0338432", - "value": "RITM0338432" - }, - "request": { - "display_value": "REQ0338303", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/713d1c8a1b3aed10c5e163923b4bcb2e", - "value": "713d1c8a1b3aed10c5e163923b4bcb2e" - }, - "opened_at": { - "display_value": "15/05/2023 09:13:32", - "value": "2023-05-15 12:13:32" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "b93d1c8a1b3aed10c5e163923b4bcb2e", - "value": "b93d1c8a1b3aed10c5e163923b4bcb2e" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Kaylane Barros Mendes*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/b3cf7e91db5e29141547140314961929", - "value": "b3cf7e91db5e29141547140314961929" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - SANTO ANDRÉ", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/3b223ae91b6f1050e77eb9121b4bcb68", - "value": "3b223ae91b6f1050e77eb9121b4bcb68" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0231963", - "value": "RITM0231963" - }, - "request": { - "display_value": "REQ0231932", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/71f3530b1bf55110c5e163923b4bcb4d", - "value": "71f3530b1bf55110c5e163923b4bcb4d" - }, - "opened_at": { - "display_value": "12/09/2022 11:51:58", - "value": "2022-09-12 14:51:58" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "b9f3530b1bf55110c5e163923b4bcb4d", - "value": "b9f3530b1bf55110c5e163923b4bcb4d" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Lariza Bezerra Da Silva*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/b5ba0afb1be2d01029846538fa4bcb24", - "value": "b5ba0afb1be2d01029846538fa4bcb24" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - RECIFE", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/2322f6e91b6f1050e77eb9121b4bcbe6", - "value": "2322f6e91b6f1050e77eb9121b4bcbe6" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0191336", - "value": "RITM0191336" - }, - "request": { - "display_value": "REQ0191306", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/721254ed1b2f4150598a2021f54bcb7f", - "value": "721254ed1b2f4150598a2021f54bcb7f" - }, - "opened_at": { - "display_value": "18/05/2022 09:32:49", - "value": "2022-05-18 12:32:49" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "ba1254ed1b2f4150598a2021f54bcb7f", - "value": "ba1254ed1b2f4150598a2021f54bcb7f" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Brunno Araujo De Freitas*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/15a13af71b450550c5e163923b4bcb0a", - "value": "15a13af71b450550c5e163923b4bcb0a" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - MARINGA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/73223ae91b6f1050e77eb9121b4bcb4f", - "value": "73223ae91b6f1050e77eb9121b4bcb4f" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0385998", - "value": "RITM0385998" - }, - "request": { - "display_value": "REQ0385449", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/73100a0a1b41f590598a2021f54bcbfb", - "value": "73100a0a1b41f590598a2021f54bcbfb" - }, - "opened_at": { - "display_value": "04/09/2023 12:46:56", - "value": "2023-09-04 15:46:56" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "bb100a0a1b41f590598a2021f54bcbfb", - "value": "bb100a0a1b41f590598a2021f54bcbfb" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Felipe De Oliveira Aguiar", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/ba7ace3b1be2d01029846538fa4bcb1b", - "value": "ba7ace3b1be2d01029846538fa4bcb1b" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - SÃO CAETANO", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/b3223ae91b6f1050e77eb9121b4bcb6a", - "value": "b3223ae91b6f1050e77eb9121b4bcb6a" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0437213", - "value": "RITM0437213" - }, - "request": { - "display_value": "REQ0436320", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/734688ecdbdb39101547140314961953", - "value": "734688ecdbdb39101547140314961953" - }, - "opened_at": { - "display_value": "20/12/2023 08:25:07", - "value": "2023-12-20 11:25:07" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "bb4688ecdbdb39101547140314961953", - "value": "bb4688ecdbdb39101547140314961953" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Carina Bertoloto Dunder*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/83c90b57db3ef5901547140314961960", - "value": "83c90b57db3ef5901547140314961960" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0577523", - "value": "RITM0577523" - }, - "request": { - "display_value": "REQ0575975", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/735e19af3b2d5e502b4dd037f4e45a9c", - "value": "735e19af3b2d5e502b4dd037f4e45a9c" - }, - "opened_at": { - "display_value": "04/11/2024 15:04:04", - "value": "2024-11-04 18:04:04" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "bb5e19af3b2d5e502b4dd037f4e45a9c", - "value": "bb5e19af3b2d5e502b4dd037f4e45a9c" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Vitoria Sirqueira Munchen", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/b93e4b691b0b8650c5e163923b4bcb9e", - "value": "b93e4b691b0b8650c5e163923b4bcb9e" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - SAO JOSE DOS CAMPOS", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/eb22f6e91b6f1050e77eb9121b4bcbeb", - "value": "eb22f6e91b6f1050e77eb9121b4bcbeb" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0560351", - "value": "RITM0560351" - }, - "request": { - "display_value": "REQ0558845", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/738aa70487891650ab40c8440cbb357d", - "value": "738aa70487891650ab40c8440cbb357d" - }, - "opened_at": { - "display_value": "30/09/2024 07:46:25", - "value": "2024-09-30 10:46:25" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "bb8aa70487891650ab40c8440cbb357d", - "value": "bb8aa70487891650ab40c8440cbb357d" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Rodrigo Rocha Correia", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/67aac2fb1be2d01029846538fa4bcbe4", - "value": "67aac2fb1be2d01029846538fa4bcbe4" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - ANHANGUERA MATRIZ", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/bf223ae91b6f1050e77eb9121b4bcb4f", - "value": "bf223ae91b6f1050e77eb9121b4bcb4f" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0595828", - "value": "RITM0595828" - }, - "request": { - "display_value": "REQ0594252", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/74548a0b3b9e5650f6e903f136e45adf", - "value": "74548a0b3b9e5650f6e903f136e45adf" - }, - "opened_at": { - "display_value": "10/12/2024 11:20:01", - "value": "2024-12-10 14:20:01" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "bc548a0b3b9e5650f6e903f136e45adf", - "value": "bc548a0b3b9e5650f6e903f136e45adf" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Vitoria Sirqueira Munchen", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/b93e4b691b0b8650c5e163923b4bcb9e", - "value": "b93e4b691b0b8650c5e163923b4bcb9e" - }, - "description": { - "display_value": "Colaboradora entrou em contato solicitando configurar mensagem gravada na ura. \r\n\r\nNúmero do ramal: 3847 \r\n\r\nTelefone para contato: (11) 95447-2267 ", - "value": "Colaboradora entrou em contato solicitando configurar mensagem gravada na ura. \r\n\r\nNúmero do ramal: 3847 \r\n\r\nTelefone para contato: (11) 95447-2267 " - }, - "location": { - "display_value": "HMB - NACOES UNIDAS MATRIZ", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/ef22f6e91b6f1050e77eb9121b4bcbe1", - "value": "ef22f6e91b6f1050e77eb9121b4bcbe1" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0507410", - "value": "RITM0507410" - }, - "request": { - "display_value": "REQ0506039", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/748bdc4a1ba68e18f46fa687fa4bcbbe", - "value": "748bdc4a1ba68e18f46fa687fa4bcbbe" - }, - "opened_at": { - "display_value": "03/06/2024 15:12:42", - "value": "2024-06-03 18:12:42" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "bc8bdc4a1ba68e18f46fa687fa4bcbbe", - "value": "bc8bdc4a1ba68e18f46fa687fa4bcbbe" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Patricia Cristina Fernandes Losano", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/199a82bb1be2d01029846538fa4bcb37", - "value": "199a82bb1be2d01029846538fa4bcb37" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "ELIVEL - ANHANGUERA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/2b22f6e91b6f1050e77eb9121b4bcbc5", - "value": "2b22f6e91b6f1050e77eb9121b4bcbc5" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0472541", - "value": "RITM0472541" - }, - "request": { - "display_value": "REQ0471333", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/74b2a7111bcd4610c5e163923b4bcb30", - "value": "74b2a7111bcd4610c5e163923b4bcb30" - }, - "opened_at": { - "display_value": "19/03/2024 08:13:21", - "value": "2024-03-19 11:13:21" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "bcb2a7111bcd4610c5e163923b4bcb30", - "value": "bcb2a7111bcd4610c5e163923b4bcb30" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Amanda Dos Santos Silva", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/c88a027b1be2d01029846538fa4bcbdd", - "value": "c88a027b1be2d01029846538fa4bcbdd" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "ELIVEL - CEASA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/6722f6e91b6f1050e77eb9121b4bcbc6", - "value": "6722f6e91b6f1050e77eb9121b4bcbc6" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0629813", - "value": "RITM0629813" - }, - "request": { - "display_value": "REQ0628186", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/7537e74087cca290ab40c8440cbb3515", - "value": "7537e74087cca290ab40c8440cbb3515" - }, - "opened_at": { - "display_value": "26/02/2025 10:40:11", - "value": "2025-02-26 13:40:11" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "bd37e74087cca290ab40c8440cbb3515", - "value": "bd37e74087cca290ab40c8440cbb3515" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Eduarda Madsen Lima De Oliveira", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/37c22faf1b6791d0f46fa687fa4bcbc0", - "value": "37c22faf1b6791d0f46fa687fa4bcbc0" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - CAXIAS DO SUL", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/2f22f6e91b6f1050e77eb9121b4bcbd5", - "value": "2f22f6e91b6f1050e77eb9121b4bcbd5" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0657067", - "value": "RITM0657067" - }, - "request": { - "display_value": "REQ0655403", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/7655b2ff97c5e610501634a6f053afe8", - "value": "7655b2ff97c5e610501634a6f053afe8" - }, - "opened_at": { - "display_value": "28/04/2025 15:42:21", - "value": "2025-04-28 18:42:21" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "be55b2ff97c5e610501634a6f053afe8", - "value": "be55b2ff97c5e610501634a6f053afe8" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Octavio Da Silva Almeida*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/1c7c4fa9db4155101547140314961904", - "value": "1c7c4fa9db4155101547140314961904" - }, - "description": { - "display_value": "colaboradora informou que tem um ramal queestá guardando e solicita a configuração desse ramal, poderiam verificar ?\r\ncontato: (11) 98924-4839 telefone da loja: (11) 4422-8240\r\nKB não localizado. ", - "value": "colaboradora informou que tem um ramal queestá guardando e solicita a configuração desse ramal, poderiam verificar ?\r\ncontato: (11) 98924-4839 telefone da loja: (11) 4422-8240\r\nKB não localizado. " - }, - "location": { - "display_value": "YELLOW - SANTO ANDRÉ", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/3b223ae91b6f1050e77eb9121b4bcb68", - "value": "3b223ae91b6f1050e77eb9121b4bcb68" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0021221", - "value": "RITM0021221" - }, - "request": { - "display_value": "REQ0021218", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/76e189ea1bcd689029846538fa4bcb8e", - "value": "76e189ea1bcd689029846538fa4bcb8e" - }, - "opened_at": { - "display_value": "15/12/2020 16:36:22", - "value": "2020-12-15 19:36:22" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia Móvel", - "value": "Solicitações relacionadas a telefonia Móvel" - }, - "sys_id": { - "display_value": "bee189ea1bcd689029846538fa4bcb8e", - "value": "bee189ea1bcd689029846538fa4bcb8e" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Denise De Fatima Victorio*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/4d361c891b0b945029846538fa4bcb61", - "value": "4d361c891b0b945029846538fa4bcb61" - }, - "description": { - "display_value": "Aberto chamado junto Sothis .\r\n\r\nChamado: 6107\r\n\r\nObservação: Estamos tendo dificuldades de contato com colaborador ( a ) para tratar os chamados aberto , pois na maioria das vezes não estão atendendo o telefone de contato . ", - "value": "Aberto chamado junto Sothis .\r\n\r\nChamado: 6107\r\n\r\nObservação: Estamos tendo dificuldades de contato com colaborador ( a ) para tratar os chamados aberto , pois na maioria das vezes não estão atendendo o telefone de contato . " - }, - "location": { - "display_value": "YELLOW - SOROCABA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/ff223ae91b6f1050e77eb9121b4bcb6a", - "value": "ff223ae91b6f1050e77eb9121b4bcb6a" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0598744", - "value": "RITM0598744" - }, - "request": { - "display_value": "REQ0597163", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/77a5a18597a2de50501634a6f053af98", - "value": "77a5a18597a2de50501634a6f053af98" - }, - "opened_at": { - "display_value": "16/12/2024 14:13:59", - "value": "2024-12-16 17:13:59" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "bfa5a18597a2de50501634a6f053af98", - "value": "bfa5a18597a2de50501634a6f053af98" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Kalyandro Galdino", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/8a8a867b1be2d01029846538fa4bcb5f", - "value": "8a8a867b1be2d01029846538fa4bcb5f" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - ASA NORTE", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/6322f6e91b6f1050e77eb9121b4bcbd0", - "value": "6322f6e91b6f1050e77eb9121b4bcbd0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0374334", - "value": "RITM0374334" - }, - "request": { - "display_value": "REQ0373894", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/8800be951b2c3d10598a2021f54bcbe4", - "value": "8800be951b2c3d10598a2021f54bcbe4" - }, - "opened_at": { - "display_value": "08/08/2023 11:49:18", - "value": "2023-08-08 14:49:18" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "c000be951b2c3d10598a2021f54bcbe5", - "value": "c000be951b2c3d10598a2021f54bcbe5" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Nathan Fogaça de Carvalho*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/5d7b2511db89cdd015471403149619cb", - "value": "5d7b2511db89cdd015471403149619cb" - }, - "description": { - "display_value": "Colaboradora solicita 2 aparelhos, para duas colaboradoras recém contratada. (sem kb)", - "value": "Colaboradora solicita 2 aparelhos, para duas colaboradoras recém contratada. (sem kb)" - }, - "location": { - "display_value": "HMB - CEASA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/c2b8ba4c1b84641029846538fa4bcbb5", - "value": "c2b8ba4c1b84641029846538fa4bcbb5" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0571014", - "value": "RITM0571014" - }, - "request": { - "display_value": "REQ0569478", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/888a6ddb1b9dda10c5e163923b4bcb2f", - "value": "888a6ddb1b9dda10c5e163923b4bcb2f" - }, - "opened_at": { - "display_value": "22/10/2024 11:02:53", - "value": "2024-10-22 14:02:53" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "c08a6ddb1b9dda10c5e163923b4bcb30", - "value": "c08a6ddb1b9dda10c5e163923b4bcb30" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Octavio Da Silva Almeida*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/1c7c4fa9db4155101547140314961904", - "value": "1c7c4fa9db4155101547140314961904" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - BARRA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/2b32c2b91bffe550598a2021f54bcb69", - "value": "2b32c2b91bffe550598a2021f54bcb69" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0621022", - "value": "RITM0621022" - }, - "request": { - "display_value": "REQ0619401", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/88fe197197e79250501634a6f053afe2", - "value": "88fe197197e79250501634a6f053afe2" - }, - "opened_at": { - "display_value": "06/02/2025 14:42:45", - "value": "2025-02-06 17:42:45" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "c0fe197197e79250501634a6f053afe3", - "value": "c0fe197197e79250501634a6f053afe3" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Andrey Chaves de Assuncao Barros Muniz", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/530501c087f45e14ab40c8440cbb358c", - "value": "530501c087f45e14ab40c8440cbb358c" - }, - "description": { - "display_value": "Colaboradora disse que quando a ura atende a ligação apresenta a loja como D21 motors, porem a loja e Ford", - "value": "Colaboradora disse que quando a ura atende a ligação apresenta a loja como D21 motors, porem a loja e Ford" - }, - "location": { - "display_value": "ELIVEL - CAMPINAS", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/2768077cdb723c10154714031496193e", - "value": "2768077cdb723c10154714031496193e" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0423681", - "value": "RITM0423681" - }, - "request": { - "display_value": "REQ0422861", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/892b24f1db7eb950154714031496190c", - "value": "892b24f1db7eb950154714031496190c" - }, - "opened_at": { - "display_value": "29/11/2023 11:47:02", - "value": "2023-11-29 14:47:02" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "c12b24f1db7eb950154714031496190d", - "value": "c12b24f1db7eb950154714031496190d" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Daniele Da Silva", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/07f2913c1bbc7990598a2021f54bcb22", - "value": "07f2913c1bbc7990598a2021f54bcb22" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0608118", - "value": "RITM0608118" - }, - "request": { - "display_value": "REQ0606523", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/894f3cb03bcb9290f6e903f136e45a7a", - "value": "894f3cb03bcb9290f6e903f136e45a7a" - }, - "opened_at": { - "display_value": "09/01/2025 13:19:04", - "value": "2025-01-09 16:19:04" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "c14f3cb03bcb9290f6e903f136e45a7b", - "value": "c14f3cb03bcb9290f6e903f136e45a7b" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Isabela Souza De Oliveira", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/919fa1c11b823990598a2021f54bcb7a", - "value": "919fa1c11b823990598a2021f54bcb7a" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - CONSOLACAO", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/6b22f6e91b6f1050e77eb9121b4bcbd6", - "value": "6b22f6e91b6f1050e77eb9121b4bcbd6" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0581940", - "value": "RITM0581940" - }, - "request": { - "display_value": "REQ0580387", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/8a03ad8e3b7d1e10f6e903f136e45a62", - "value": "8a03ad8e3b7d1e10f6e903f136e45a62" - }, - "opened_at": { - "display_value": "12/11/2024 09:49:14", - "value": "2024-11-12 12:49:14" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "c203ad8e3b7d1e10f6e903f136e45a63", - "value": "c203ad8e3b7d1e10f6e903f136e45a63" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Juliana Oliveira De Jesus", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/238a0e7b1be2d01029846538fa4bcb6d", - "value": "238a0e7b1be2d01029846538fa4bcb6d" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - SALVADOR", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/fb223ae91b6f1050e77eb9121b4bcb67", - "value": "fb223ae91b6f1050e77eb9121b4bcb67" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0568168", - "value": "RITM0568168" - }, - "request": { - "display_value": "REQ0566644", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/8a227ac91b519610c5e163923b4bcb7c", - "value": "8a227ac91b519610c5e163923b4bcb7c" - }, - "opened_at": { - "display_value": "15/10/2024 16:29:37", - "value": "2024-10-15 19:29:37" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "c2227ac91b519610c5e163923b4bcb7d", - "value": "c2227ac91b519610c5e163923b4bcb7d" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Andrey Chaves de Assuncao Barros Muniz", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/530501c087f45e14ab40c8440cbb358c", - "value": "530501c087f45e14ab40c8440cbb358c" - }, - "description": { - "display_value": "Colaboradora disse que foi realizada a troca de 4 ramais na loja, que precisam ser configurados.", - "value": "Colaboradora disse que foi realizada a troca de 4 ramais na loja, que precisam ser configurados." - }, - "location": { - "display_value": "HMB - IMARES", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/53a32ca71b0acad0598a2021f54bcb1e", - "value": "53a32ca71b0acad0598a2021f54bcb1e" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0409525", - "value": "RITM0409525" - }, - "request": { - "display_value": "REQ0408796", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/8a547eb21bc27d10598a2021f54bcb28", - "value": "8a547eb21bc27d10598a2021f54bcb28" - }, - "opened_at": { - "display_value": "26/10/2023 17:33:21", - "value": "2023-10-26 20:33:21" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "c2547eb21bc27d10598a2021f54bcb29", - "value": "c2547eb21bc27d10598a2021f54bcb29" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Daniele Da Silva", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/07f2913c1bbc7990598a2021f54bcb22", - "value": "07f2913c1bbc7990598a2021f54bcb22" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0591812", - "value": "RITM0591812" - }, - "request": { - "display_value": "REQ0590240", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/8b2aa170975ad690501634a6f053af88", - "value": "8b2aa170975ad690501634a6f053af88" - }, - "opened_at": { - "display_value": "03/12/2024 09:39:25", - "value": "2024-12-03 12:39:25" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "c32aa170975ad690501634a6f053af89", - "value": "c32aa170975ad690501634a6f053af89" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Jonathan Nunes De Almeida*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/deb102db1b1c5190598a2021f54bcb65", - "value": "deb102db1b1c5190598a2021f54bcb65" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "ELIVEL - JOAO PESSOA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/b5f3a5831b0f8d50598a2021f54bcbb3", - "value": "b5f3a5831b0f8d50598a2021f54bcbb3" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0193586", - "value": "RITM0193586" - }, - "request": { - "display_value": "REQ0193556", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/8bac9c331befc190598a2021f54bcb9d", - "value": "8bac9c331befc190598a2021f54bcb9d" - }, - "opened_at": { - "display_value": "25/05/2022 10:05:20", - "value": "2022-05-25 13:05:20" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "c3ac9c331befc190598a2021f54bcb9e", - "value": "c3ac9c331befc190598a2021f54bcb9e" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Joao Victor Wendsley Guimaraes*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/58ca0efb1be2d01029846538fa4bcb40", - "value": "58ca0efb1be2d01029846538fa4bcb40" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HYUNDAI - BELO HORIZONTE", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/e722f6e91b6f1050e77eb9121b4bcbff", - "value": "e722f6e91b6f1050e77eb9121b4bcbff" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0162060", - "value": "RITM0162060" - }, - "request": { - "display_value": "REQ0162035", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/8cad3db4db35cd101547140314961924", - "value": "8cad3db4db35cd101547140314961924" - }, - "opened_at": { - "display_value": "18/02/2022 09:37:16", - "value": "2022-02-18 12:37:16" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "c4ad3db4db35cd101547140314961925", - "value": "c4ad3db4db35cd101547140314961925" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Kethelin Cristiane Dos Santos Galdino*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/71289f781bc42810e77eb9121b4bcbfd", - "value": "71289f781bc42810e77eb9121b4bcbfd" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0476329", - "value": "RITM0476329" - }, - "request": { - "display_value": "REQ0475093", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/8d5712841bdd4e50c5e163923b4bcb29", - "value": "8d5712841bdd4e50c5e163923b4bcb29" - }, - "opened_at": { - "display_value": "27/03/2024 15:47:20", - "value": "2024-03-27 18:47:20" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "c55712841bdd4e50c5e163923b4bcb2a", - "value": "c55712841bdd4e50c5e163923b4bcb2a" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Daniele Da Silva", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/07f2913c1bbc7990598a2021f54bcb22", - "value": "07f2913c1bbc7990598a2021f54bcb22" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0412359", - "value": "RITM0412359" - }, - "request": { - "display_value": "REQ0411615", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/8d686130db1ef91015471403149619d0", - "value": "8d686130db1ef91015471403149619d0" - }, - "opened_at": { - "display_value": "01/11/2023 17:09:21", - "value": "2023-11-01 20:09:21" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "c5686130db1ef91015471403149619d1", - "value": "c5686130db1ef91015471403149619d1" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Sheila Mestre De Araujo", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/556a8ef71be2d01029846538fa4bcbd8", - "value": "556a8ef71be2d01029846538fa4bcbd8" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - SANTANA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/ab22f6e91b6f1050e77eb9121b4bcbe7", - "value": "ab22f6e91b6f1050e77eb9121b4bcbe7" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0161849", - "value": "RITM0161849" - }, - "request": { - "display_value": "REQ0161824", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/8d953d2c1bfd4910c5e163923b4bcb5f", - "value": "8d953d2c1bfd4910c5e163923b4bcb5f" - }, - "opened_at": { - "display_value": "17/02/2022 14:23:38", - "value": "2022-02-17 17:23:38" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "c5953d2c1bfd4910c5e163923b4bcb60", - "value": "c5953d2c1bfd4910c5e163923b4bcb60" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Kethelin Cristiane Dos Santos Galdino*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/71289f781bc42810e77eb9121b4bcbfd", - "value": "71289f781bc42810e77eb9121b4bcbfd" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0582033", - "value": "RITM0582033" - }, - "request": { - "display_value": "REQ0580480", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/8d9e218297b55a10501634a6f053af0e", - "value": "8d9e218297b55a10501634a6f053af0e" - }, - "opened_at": { - "display_value": "12/11/2024 10:39:42", - "value": "2024-11-12 13:39:42" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "c59e218297b55a10501634a6f053af0f", - "value": "c59e218297b55a10501634a6f053af0f" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Sueli Fernandes Da Silva Marcondes De Castro", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/9c7ac63b1be2d01029846538fa4bcbc2", - "value": "9c7ac63b1be2d01029846538fa4bcbc2" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - ARICANDUVA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/2722f6e91b6f1050e77eb9121b4bcbcf", - "value": "2722f6e91b6f1050e77eb9121b4bcbcf" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0169381", - "value": "RITM0169381" - }, - "request": { - "display_value": "REQ0169356", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/8e66b1281b560510598a2021f54bcb67", - "value": "8e66b1281b560510598a2021f54bcb67" - }, - "opened_at": { - "display_value": "14/03/2022 10:58:38", - "value": "2022-03-14 13:58:38" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "c666b1281b560510598a2021f54bcb68", - "value": "c666b1281b560510598a2021f54bcb68" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Pedro Marcello Schmidt*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/bfca13d11b9d0910c5e163923b4bcb31", - "value": "bfca13d11b9d0910c5e163923b4bcb31" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - ANHAIA MELLO", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/95f3d3111b2b6810e77eb9121b4bcb11", - "value": "95f3d3111b2b6810e77eb9121b4bcb11" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0591686", - "value": "RITM0591686" - }, - "request": { - "display_value": "REQ0590115", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/8eba55bc9792d690501634a6f053af75", - "value": "8eba55bc9792d690501634a6f053af75" - }, - "opened_at": { - "display_value": "03/12/2024 08:31:54", - "value": "2024-12-03 11:31:54" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "c6ba55bc9792d690501634a6f053af76", - "value": "c6ba55bc9792d690501634a6f053af76" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Ana Beatriz Dos Santos Ferreira", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/ba11376c1bc2a590c5e163923b4bcb5a", - "value": "ba11376c1bc2a590c5e163923b4bcb5a" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - RECIFE", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/2322f6e91b6f1050e77eb9121b4bcbe6", - "value": "2322f6e91b6f1050e77eb9121b4bcbe6" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0386512", - "value": "RITM0386512" - }, - "request": { - "display_value": "REQ0385957", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/8f0cde121b417990598a2021f54bcb8f", - "value": "8f0cde121b417990598a2021f54bcb8f" - }, - "opened_at": { - "display_value": "05/09/2023 09:27:26", - "value": "2023-09-05 12:27:26" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "c70cde121b417990598a2021f54bcb90", - "value": "c70cde121b417990598a2021f54bcb90" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Ricardo Marcondes Farah", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/e08a427b1be2d01029846538fa4bcbe4", - "value": "e08a427b1be2d01029846538fa4bcbe4" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HYUNDAI - IPIRANGA II", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/6f223ae91b6f1050e77eb9121b4bcb0a", - "value": "6f223ae91b6f1050e77eb9121b4bcb0a" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0204218", - "value": "RITM0204218" - }, - "request": { - "display_value": "REQ0204188", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/8f1943911b181150598a2021f54bcb5d", - "value": "8f1943911b181150598a2021f54bcb5d" - }, - "opened_at": { - "display_value": "24/06/2022 11:01:00", - "value": "2022-06-24 14:01:00" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "c71943911b181150598a2021f54bcb5e", - "value": "c71943911b181150598a2021f54bcb5e" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Isabel Gomes Dos Santos Lima*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/71c5be2bdba505101547140314961922", - "value": "71c5be2bdba505101547140314961922" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0617256", - "value": "RITM0617256" - }, - "request": { - "display_value": "REQ0615646", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/8f1c55ef9713d690501634a6f053af51", - "value": "8f1c55ef9713d690501634a6f053af51" - }, - "opened_at": { - "display_value": "30/01/2025 14:44:04", - "value": "2025-01-30 17:44:04" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "c71c55ef9713d690501634a6f053af52", - "value": "c71c55ef9713d690501634a6f053af52" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Nicole de Oliveira Sena", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/e114165787dd9a10ab40c8440cbb35a4", - "value": "e114165787dd9a10ab40c8440cbb35a4" - }, - "description": { - "display_value": "Colaboradora solicita que a URA mande as ligações somente para o ramal dela, para que ela distribua para os outros ramais.\r\nRamal dela: 0730 (mesmo da loja)\r\nNumero da loja: 47700730", - "value": "Colaboradora solicita que a URA mande as ligações somente para o ramal dela, para que ela distribua para os outros ramais.\r\nRamal dela: 0730 (mesmo da loja)\r\nNumero da loja: 47700730" - }, - "location": { - "display_value": "YELLOW - MOREIRA GUIMARAES", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/2b28b93f87c9de10ab40c8440cbb35a6", - "value": "2b28b93f87c9de10ab40c8440cbb35a6" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0099830", - "value": "RITM0099830" - }, - "request": { - "display_value": "REQ0099812", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/8fe7a5091b827410c5e163923b4bcb26", - "value": "8fe7a5091b827410c5e163923b4bcb26" - }, - "opened_at": { - "display_value": "16/08/2021 16:45:28", - "value": "2021-08-16 19:45:28" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "c7e7a5091b827410c5e163923b4bcb27", - "value": "c7e7a5091b827410c5e163923b4bcb27" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Flavia Cristina Nascimento Rodrigues*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/1d7a0e3b1be2d01029846538fa4bcb56", - "value": "1d7a0e3b1be2d01029846538fa4bcb56" - }, - "description": { - "display_value": "Tivemos uma visita técnica para mudar a rede da loja e com isso alguns ramais foram desconfigurados. \r\nLoja Chery: 9010 e 9006, não estão recebendo e nem fazendo ligações internas e externas\r\nLoja Subaru: O ramal 9004 não está recebendo ligação e o ramal de peças não está funcionado.", - "value": "Tivemos uma visita técnica para mudar a rede da loja e com isso alguns ramais foram desconfigurados. \r\nLoja Chery: 9010 e 9006, não estão recebendo e nem fazendo ligações internas e externas\r\nLoja Subaru: O ramal 9004 não está recebendo ligação e o ramal de peças não está funcionado." - }, - "location": { - "display_value": "YELLOW - BOTAFOGO", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/7f223ae91b6f1050e77eb9121b4bcb31", - "value": "7f223ae91b6f1050e77eb9121b4bcb31" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0286464", - "value": "RITM0286464" - }, - "request": { - "display_value": "REQ0286427", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/802efd0a1bd029d0f46fa687fa4bcb31", - "value": "802efd0a1bd029d0f46fa687fa4bcb31" - }, - "opened_at": { - "display_value": "11/01/2023 09:39:59", - "value": "2023-01-11 12:39:59" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "c82efd0a1bd029d0f46fa687fa4bcb31", - "value": "c82efd0a1bd029d0f46fa687fa4bcb31" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Isabel Gomes Dos Santos Lima*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/71c5be2bdba505101547140314961922", - "value": "71c5be2bdba505101547140314961922" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0692583", - "value": "RITM0692583" - }, - "request": { - "display_value": "REQ0690856", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/8052afa297ae2690501634a6f053afd4", - "value": "8052afa297ae2690501634a6f053afd4" - }, - "opened_at": { - "display_value": "08/07/2025 11:20:33", - "value": "2025-07-08 14:20:33" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "c852afa297ae2690501634a6f053afd4", - "value": "c852afa297ae2690501634a6f053afd4" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Mayara Maria Da Silva", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/013128671b374e54c5e163923b4bcb28", - "value": "013128671b374e54c5e163923b4bcb28" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HYUNDAI - MATRIZ", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/a3223ae91b6f1050e77eb9121b4bcb12", - "value": "a3223ae91b6f1050e77eb9121b4bcb12" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0223701", - "value": "RITM0223701" - }, - "request": { - "display_value": "REQ0223670", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/80f58b9c1be5d110c5e163923b4bcb26", - "value": "80f58b9c1be5d110c5e163923b4bcb26" - }, - "opened_at": { - "display_value": "22/08/2022 11:31:41", - "value": "2022-08-22 14:31:41" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "c8f58b9c1be5d110c5e163923b4bcb26", - "value": "c8f58b9c1be5d110c5e163923b4bcb26" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Bianca De Andrade Bull", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/037ace3b1be2d01029846538fa4bcb83", - "value": "037ace3b1be2d01029846538fa4bcb83" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - CAMPINAS", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/7b223ae91b6f1050e77eb9121b4bcb3b", - "value": "7b223ae91b6f1050e77eb9121b4bcb3b" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0183060", - "value": "RITM0183060" - }, - "request": { - "display_value": "REQ0183031", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/812afa8a1b4f0550598a2021f54bcb0c", - "value": "812afa8a1b4f0550598a2021f54bcb0c" - }, - "opened_at": { - "display_value": "25/04/2022 14:32:33", - "value": "2022-04-25 17:32:33" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "c92afa8a1b4f0550598a2021f54bcb0c", - "value": "c92afa8a1b4f0550598a2021f54bcb0c" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Clara Marques De Oliveira Bezerra*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/a66a423b1be2d01029846538fa4bcbde", - "value": "a66a423b1be2d01029846538fa4bcbde" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - CAMPINA GRANDE", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/3f223ae91b6f1050e77eb9121b4bcb3a", - "value": "3f223ae91b6f1050e77eb9121b4bcb3a" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0650157", - "value": "RITM0650157" - }, - "request": { - "display_value": "REQ0648506", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/8152fcfd3b3c22502b4dd037f4e45a5f", - "value": "8152fcfd3b3c22502b4dd037f4e45a5f" - }, - "opened_at": { - "display_value": "09/04/2025 14:46:19", - "value": "2025-04-09 17:46:19" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "c952fcfd3b3c22502b4dd037f4e45a5f", - "value": "c952fcfd3b3c22502b4dd037f4e45a5f" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Andrey Chaves de Assuncao Barros Muniz", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/530501c087f45e14ab40c8440cbb358c", - "value": "530501c087f45e14ab40c8440cbb358c" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - FLN ATLANTICO", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/e322f6e91b6f1050e77eb9121b4bcbd8", - "value": "e322f6e91b6f1050e77eb9121b4bcbd8" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0610253", - "value": "RITM0610253" - }, - "request": { - "display_value": "REQ0608654", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/81a8e352970b5250501634a6f053af23", - "value": "81a8e352970b5250501634a6f053af23" - }, - "opened_at": { - "display_value": "14/01/2025 17:29:57", - "value": "2025-01-14 20:29:57" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "c9a8e352970b5250501634a6f053af23", - "value": "c9a8e352970b5250501634a6f053af23" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Andresa De Freitas Pereira Dos Anjos", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/4b16254c1b8d9950f46fa687fa4bcb25", - "value": "4b16254c1b8d9950f46fa687fa4bcb25" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - JACAREPAGUA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/7085178d1ba69dd0c5e163923b4bcbff", - "value": "7085178d1ba69dd0c5e163923b4bcbff" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0566757", - "value": "RITM0566757" - }, - "request": { - "display_value": "REQ0565237", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/81caadff1b491250c5e163923b4bcbb0", - "value": "81caadff1b491250c5e163923b4bcbb0" - }, - "opened_at": { - "display_value": "11/10/2024 14:05:19", - "value": "2024-10-11 17:05:19" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "c9caadff1b491250c5e163923b4bcbb0", - "value": "c9caadff1b491250c5e163923b4bcbb0" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Guilherme Henrique Fonseca Oliveira", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/bf3d28ad872c16d0ab40c8440cbb3599", - "value": "bf3d28ad872c16d0ab40c8440cbb3599" - }, - "description": { - "display_value": "Colaboradora solicita um novo ramal pois o gerente não tem é necessita de um novo\r\nkb não localizado", - "value": "Colaboradora solicita um novo ramal pois o gerente não tem é necessita de um novo\r\nkb não localizado" - }, - "location": { - "display_value": "YELLOW - VILA GUILHERME", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/3f223ae91b6f1050e77eb9121b4bcb6b", - "value": "3f223ae91b6f1050e77eb9121b4bcb6b" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0385587", - "value": "RITM0385587" - }, - "request": { - "display_value": "REQ0385040", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/822589061b81b590598a2021f54bcb91", - "value": "822589061b81b590598a2021f54bcb91" - }, - "opened_at": { - "display_value": "04/09/2023 08:29:19", - "value": "2023-09-04 11:29:19" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "ca2589061b81b590598a2021f54bcb91", - "value": "ca2589061b81b590598a2021f54bcb91" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Simone Cristina Do Nascimento*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/751009251bb41910f46fa687fa4bcb93", - "value": "751009251bb41910f46fa687fa4bcb93" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0320045", - "value": "RITM0320045" - }, - "request": { - "display_value": "REQ0319973", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/82936f07db31e95015471403149619ee", - "value": "82936f07db31e95015471403149619ee" - }, - "opened_at": { - "display_value": "30/03/2023 09:11:24", - "value": "2023-03-30 12:11:24" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "ca936f07db31e95015471403149619ee", - "value": "ca936f07db31e95015471403149619ee" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Simone De Paula Freitas*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/05d5a61c1b586d90598a2021f54bcbd6", - "value": "05d5a61c1b586d90598a2021f54bcbd6" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0047790", - "value": "RITM0047790" - }, - "request": { - "display_value": "REQ0047782", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/c2f734d41b7e209029846538fa4bcb0a", - "value": "c2f734d41b7e209029846538fa4bcb0a" - }, - "opened_at": { - "display_value": "05/03/2021 15:56:27", - "value": "2021-03-05 18:56:27" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "caf734d41b7e209029846538fa4bcb0a", - "value": "caf734d41b7e209029846538fa4bcb0a" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Natalia Guerra Soriano Veiga*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/2f307c911b87185029846538fa4bcb0c", - "value": "2f307c911b87185029846538fa4bcb0c" - }, - "description": { - "display_value": "Aberto chamado junto a Sothis .\r\n\r\nChamado 7240", - "value": "Aberto chamado junto a Sothis .\r\n\r\nChamado 7240" - }, - "location": { - "display_value": "HMB - ARACATUBA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/e722f6e91b6f1050e77eb9121b4bcbce", - "value": "e722f6e91b6f1050e77eb9121b4bcbce" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0183653", - "value": "RITM0183653" - }, - "request": { - "display_value": "REQ0183624", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/833164a21b070950f46fa687fa4bcba2", - "value": "833164a21b070950f46fa687fa4bcba2" - }, - "opened_at": { - "display_value": "26/04/2022 16:41:27", - "value": "2022-04-26 19:41:27" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "cb3164a21b070950f46fa687fa4bcba2", - "value": "cb3164a21b070950f46fa687fa4bcba2" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Denise De Fatima Victorio*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/4d361c891b0b945029846538fa4bcb61", - "value": "4d361c891b0b945029846538fa4bcb61" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - SOROCABA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/ff223ae91b6f1050e77eb9121b4bcb6a", - "value": "ff223ae91b6f1050e77eb9121b4bcb6a" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0333643", - "value": "RITM0333643" - }, - "request": { - "display_value": "REQ0333554", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/8343afca1b2ae550c5e163923b4bcb91", - "value": "8343afca1b2ae550c5e163923b4bcb91" - }, - "opened_at": { - "display_value": "03/05/2023 13:23:17", - "value": "2023-05-03 16:23:17" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "cb43afca1b2ae550c5e163923b4bcb91", - "value": "cb43afca1b2ae550c5e163923b4bcb91" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Cesar Douglas Luiz*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/848a027b1be2d01029846538fa4bcbf8", - "value": "848a027b1be2d01029846538fa4bcbf8" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - SÃO CAETANO", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/b3223ae91b6f1050e77eb9121b4bcb6a", - "value": "b3223ae91b6f1050e77eb9121b4bcb6a" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0217253", - "value": "RITM0217253" - }, - "request": { - "display_value": "REQ0217222", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/83696cd2dbcd991015471403149619f8", - "value": "83696cd2dbcd991015471403149619f8" - }, - "opened_at": { - "display_value": "03/08/2022 08:44:19", - "value": "2022-08-03 11:44:19" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "cb696cd2dbcd991015471403149619f8", - "value": "cb696cd2dbcd991015471403149619f8" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Isabel Gomes Dos Santos Lima*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/71c5be2bdba505101547140314961922", - "value": "71c5be2bdba505101547140314961922" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0184020", - "value": "RITM0184020" - }, - "request": { - "display_value": "REQ0183991", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/839aac3a1b0bc950598a2021f54bcbe6", - "value": "839aac3a1b0bc950598a2021f54bcbe6" - }, - "opened_at": { - "display_value": "27/04/2022 12:00:53", - "value": "2022-04-27 15:00:53" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "cb9aac3a1b0bc950598a2021f54bcbe6", - "value": "cb9aac3a1b0bc950598a2021f54bcbe6" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Marta De Carvalho Calixto*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/787888c11b87945029846538fa4bcb4b", - "value": "787888c11b87945029846538fa4bcb4b" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - SALVADOR", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/fb223ae91b6f1050e77eb9121b4bcb67", - "value": "fb223ae91b6f1050e77eb9121b4bcb67" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0628863", - "value": "RITM0628863" - }, - "request": { - "display_value": "REQ0627237", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/84240aa73b3f9e502b4dd037f4e45a60", - "value": "84240aa73b3f9e502b4dd037f4e45a60" - }, - "opened_at": { - "display_value": "24/02/2025 14:10:18", - "value": "2025-02-24 17:10:18" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "cc240aa73b3f9e502b4dd037f4e45a60", - "value": "cc240aa73b3f9e502b4dd037f4e45a60" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Izabella Da Silva Gomes De Araujo", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/768d8ede1b0d3990598a2021f54bcb19", - "value": "768d8ede1b0d3990598a2021f54bcb19" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - MOREIRA GUIMARAES", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/2b28b93f87c9de10ab40c8440cbb35a6", - "value": "2b28b93f87c9de10ab40c8440cbb35a6" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0523391", - "value": "RITM0523391" - }, - "request": { - "display_value": "REQ0521987", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/84be11101bd742d0c5e163923b4bcb7e", - "value": "84be11101bd742d0c5e163923b4bcb7e" - }, - "opened_at": { - "display_value": "05/07/2024 16:23:56", - "value": "2024-07-05 19:23:56" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "ccbe11101bd742d0c5e163923b4bcb7e", - "value": "ccbe11101bd742d0c5e163923b4bcb7e" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Aline Da Silva Vieira", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/ce7a4e3b1be2d01029846538fa4bcbd5", - "value": "ce7a4e3b1be2d01029846538fa4bcbd5" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - BELEM", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/eb22f6e91b6f1050e77eb9121b4bcbd1", - "value": "eb22f6e91b6f1050e77eb9121b4bcbd1" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0580318", - "value": "RITM0580318" - }, - "request": { - "display_value": "REQ0578770", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/84cd7c3087f51ad0ab40c8440cbb354a", - "value": "84cd7c3087f51ad0ab40c8440cbb354a" - }, - "opened_at": { - "display_value": "08/11/2024 09:53:57", - "value": "2024-11-08 12:53:57" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "cccd7c3087f51ad0ab40c8440cbb354a", - "value": "cccd7c3087f51ad0ab40c8440cbb354a" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Marcelo Sinhorine*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/aaba4afb1be2d01029846538fa4bcb35", - "value": "aaba4afb1be2d01029846538fa4bcb35" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - SANTANA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/ab22f6e91b6f1050e77eb9121b4bcbe7", - "value": "ab22f6e91b6f1050e77eb9121b4bcbe7" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0182993", - "value": "RITM0182993" - }, - "request": { - "display_value": "REQ0182964", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/84db12061bc70550598a2021f54bcb05", - "value": "84db12061bc70550598a2021f54bcb05" - }, - "opened_at": { - "display_value": "25/04/2022 12:20:02", - "value": "2022-04-25 15:20:02" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "ccdb12061bc70550598a2021f54bcb05", - "value": "ccdb12061bc70550598a2021f54bcb05" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Thayane Fonseca De Oliveira", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/18aa4ebb1be2d01029846538fa4bcb76", - "value": "18aa4ebb1be2d01029846538fa4bcb76" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - ESTORIL(BH)", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/fb223ae91b6f1050e77eb9121b4bcb43", - "value": "fb223ae91b6f1050e77eb9121b4bcb43" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0663534", - "value": "RITM0663534" - }, - "request": { - "display_value": "REQ0661862", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/85426e243bad2214f6e903f136e45a16", - "value": "85426e243bad2214f6e903f136e45a16" - }, - "opened_at": { - "display_value": "13/05/2025 08:30:05", - "value": "2025-05-13 11:30:05" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "cd426e243bad2214f6e903f136e45a16", - "value": "cd426e243bad2214f6e903f136e45a16" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Mayara Maria Da Silva", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/013128671b374e54c5e163923b4bcb28", - "value": "013128671b374e54c5e163923b4bcb28" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HYUNDAI - MATRIZ", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/a3223ae91b6f1050e77eb9121b4bcb12", - "value": "a3223ae91b6f1050e77eb9121b4bcb12" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0673420", - "value": "RITM0673420" - }, - "request": { - "display_value": "REQ0671716", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/85ec6dcf977d2210501634a6f053aff9", - "value": "85ec6dcf977d2210501634a6f053aff9" - }, - "opened_at": { - "display_value": "02/06/2025 09:17:23", - "value": "2025-06-02 12:17:23" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "cdec6dcf977d2210501634a6f053aff9", - "value": "cdec6dcf977d2210501634a6f053aff9" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Eduarda Madsen Lima De Oliveira", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/37c22faf1b6791d0f46fa687fa4bcbc0", - "value": "37c22faf1b6791d0f46fa687fa4bcbc0" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - CAXIAS DO SUL", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/2f22f6e91b6f1050e77eb9121b4bcbd5", - "value": "2f22f6e91b6f1050e77eb9121b4bcbd5" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0595963", - "value": "RITM0595963" - }, - "request": { - "display_value": "REQ0594386", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/860c6a47975a1e10501634a6f053afa4", - "value": "860c6a47975a1e10501634a6f053afa4" - }, - "opened_at": { - "display_value": "10/12/2024 14:13:29", - "value": "2024-12-10 17:13:29" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "ce0c6a47975a1e10501634a6f053afa4", - "value": "ce0c6a47975a1e10501634a6f053afa4" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Guilherme Henrique Fonseca Oliveira", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/bf3d28ad872c16d0ab40c8440cbb3599", - "value": "bf3d28ad872c16d0ab40c8440cbb3599" - }, - "description": { - "display_value": "Colaboradora entrou em contato solicitando que esse ramal seja configurado como o secundário do agendamento, poderiam verificar?\r\nNúmero do ramal: 3876\r\n\r\nContato: (11) 95447-2267", - "value": "Colaboradora entrou em contato solicitando que esse ramal seja configurado como o secundário do agendamento, poderiam verificar?\r\nNúmero do ramal: 3876\r\n\r\nContato: (11) 95447-2267" - }, - "location": { - "display_value": "HMB - NACOES UNIDAS MATRIZ", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/ef22f6e91b6f1050e77eb9121b4bcbe1", - "value": "ef22f6e91b6f1050e77eb9121b4bcbe1" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0184575", - "value": "RITM0184575" - }, - "request": { - "display_value": "REQ0184546", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/86523d4f1b078d50f46fa687fa4bcb02", - "value": "86523d4f1b078d50f46fa687fa4bcb02" - }, - "opened_at": { - "display_value": "28/04/2022 11:52:48", - "value": "2022-04-28 14:52:48" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "ce523d4f1b078d50f46fa687fa4bcb02", - "value": "ce523d4f1b078d50f46fa687fa4bcb02" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Dayana Sciammarella", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/95ba86fb1be2d01029846538fa4bcbff", - "value": "95ba86fb1be2d01029846538fa4bcbff" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - BOTAFOGO", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/6722f6e91b6f1050e77eb9121b4bcbd3", - "value": "6722f6e91b6f1050e77eb9121b4bcbd3" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0352258", - "value": "RITM0352258" - }, - "request": { - "display_value": "REQ0352020", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/86d411501be3ed10c5e163923b4bcb64", - "value": "86d411501be3ed10c5e163923b4bcb64" - }, - "opened_at": { - "display_value": "16/06/2023 09:34:18", - "value": "2023-06-16 12:34:18" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "ced411501be3ed10c5e163923b4bcb64", - "value": "ced411501be3ed10c5e163923b4bcb64" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Salomao do Amparo Amaral*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/bfe82cf01b4de510c5e163923b4bcb45", - "value": "bfe82cf01b4de510c5e163923b4bcb45" - }, - "description": { - "display_value": "Colaboradora solicita um novo telefone sem fio\r\nNúmeros para contato (11) 95335-8160\r\n(11) 5053-3033\r\nKB não encontrado ", - "value": "Colaboradora solicita um novo telefone sem fio\r\nNúmeros para contato (11) 95335-8160\r\n(11) 5053-3033\r\nKB não encontrado " - }, - "location": { - "display_value": "PAULINVEL - MATRIZ", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/37223ae91b6f1050e77eb9121b4bcb27", - "value": "37223ae91b6f1050e77eb9121b4bcb27" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0184615", - "value": "RITM0184615" - }, - "request": { - "display_value": "REQ0184586", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/9815c6cb1bc78d50f46fa687fa4bcbe7", - "value": "9815c6cb1bc78d50f46fa687fa4bcbe7" - }, - "opened_at": { - "display_value": "28/04/2022 13:14:35", - "value": "2022-04-28 16:14:35" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "d015c6cb1bc78d50f46fa687fa4bcbe8", - "value": "d015c6cb1bc78d50f46fa687fa4bcbe8" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Anderson Acioli De Souza*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/635a0ef71be2d01029846538fa4bcb19", - "value": "635a0ef71be2d01029846538fa4bcb19" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - JUNDIAI", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/bb223ae91b6f1050e77eb9121b4bcb4c", - "value": "bb223ae91b6f1050e77eb9121b4bcb4c" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0506967", - "value": "RITM0506967" - }, - "request": { - "display_value": "REQ0505596", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/992c0fb51b2606d4598a2021f54bcbe0", - "value": "992c0fb51b2606d4598a2021f54bcbe0" - }, - "opened_at": { - "display_value": "03/06/2024 09:25:57", - "value": "2024-06-03 12:25:57" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "d12c0fb51b2606d4598a2021f54bcbe1", - "value": "d12c0fb51b2606d4598a2021f54bcbe1" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Grazielli Silva Dos Santos", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/059837921bf4ed50c5e163923b4bcb07", - "value": "059837921bf4ed50c5e163923b4bcb07" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0327302", - "value": "RITM0327302" - }, - "request": { - "display_value": "REQ0327222", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/59456041dbd2251415471403149619a2", - "value": "59456041dbd2251415471403149619a2" - }, - "opened_at": { - "display_value": "17/04/2023 10:43:25", - "value": "2023-04-17 13:43:25" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "d1456041dbd2251415471403149619a3", - "value": "d1456041dbd2251415471403149619a3" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Henrique Alves Neto*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/557ca32cdb6e1114154714031496197e", - "value": "557ca32cdb6e1114154714031496197e" - }, - "description": { - "display_value": "Colaborador solicita que seja configurado para quando ligarem para o setor dele de vendas, o ramal dele chamar também porque se não ele tem que fica levantando da mesa para atender o telefone.\r\nKB não encontrado na base de conhecimentos.", - "value": "Colaborador solicita que seja configurado para quando ligarem para o setor dele de vendas, o ramal dele chamar também porque se não ele tem que fica levantando da mesa para atender o telefone.\r\nKB não encontrado na base de conhecimentos." - }, - "location": { - "display_value": "YELLOW - CRISTIANO MACHADO", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/8a4538e3dbc909101547140314961951", - "value": "8a4538e3dbc909101547140314961951" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0654407", - "value": "RITM0654407" - }, - "request": { - "display_value": "REQ0652745", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/9a5c7e7d3b8d6e902b4dd037f4e45a48", - "value": "9a5c7e7d3b8d6e902b4dd037f4e45a48" - }, - "opened_at": { - "display_value": "22/04/2025 11:05:03", - "value": "2025-04-22 14:05:03" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "d25c7e7d3b8d6e902b4dd037f4e45a49", - "value": "d25c7e7d3b8d6e902b4dd037f4e45a49" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Bianca Raquel Boldrim Magalhaes", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/9d45a0551b412d10c5e163923b4bcb56", - "value": "9d45a0551b412d10c5e163923b4bcb56" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "PAULINVEL - MATRIZ", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/37223ae91b6f1050e77eb9121b4bcb27", - "value": "37223ae91b6f1050e77eb9121b4bcb27" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0397329", - "value": "RITM0397329" - }, - "request": { - "display_value": "REQ0396689", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/9acfa6021ba1fd50f46fa687fa4bcbb8", - "value": "9acfa6021ba1fd50f46fa687fa4bcbb8" - }, - "opened_at": { - "display_value": "29/09/2023 12:46:35", - "value": "2023-09-29 15:46:35" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "d2cfa6021ba1fd50f46fa687fa4bcbb9", - "value": "d2cfa6021ba1fd50f46fa687fa4bcbb9" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "William Felipe Da Silva*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/f57357921bcd7990598a2021f54bcb46", - "value": "f57357921bcd7990598a2021f54bcb46" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - JOÃO DIAS", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/7f223ae91b6f1050e77eb9121b4bcb4b", - "value": "7f223ae91b6f1050e77eb9121b4bcb4b" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0621744", - "value": "RITM0621744" - }, - "request": { - "display_value": "REQ0620123", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/9adc4fca3ba71214f6e903f136e45a2f", - "value": "9adc4fca3ba71214f6e903f136e45a2f" - }, - "opened_at": { - "display_value": "07/02/2025 17:21:27", - "value": "2025-02-07 20:21:27" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "d2dc4fca3ba71214f6e903f136e45a30", - "value": "d2dc4fca3ba71214f6e903f136e45a30" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Nicole de Oliveira Sena", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/e114165787dd9a10ab40c8440cbb35a4", - "value": "e114165787dd9a10ab40c8440cbb35a4" - }, - "description": { - "display_value": "Colaboradora solicita configuração do seu ramal pois trocou de sala. No ramal aparece a mensagem \"Adquirir IP\"", - "value": "Colaboradora solicita configuração do seu ramal pois trocou de sala. No ramal aparece a mensagem \"Adquirir IP\"" - }, - "location": { - "display_value": "HMB - BOTAFOGO", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/6722f6e91b6f1050e77eb9121b4bcbd3", - "value": "6722f6e91b6f1050e77eb9121b4bcbd3" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0394339", - "value": "RITM0394339" - }, - "request": { - "display_value": "REQ0393717", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/9af807bf1b1dbd10f46fa687fa4bcb79", - "value": "9af807bf1b1dbd10f46fa687fa4bcb79" - }, - "opened_at": { - "display_value": "22/09/2023 14:50:18", - "value": "2023-09-22 17:50:18" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "d2f807bf1b1dbd10f46fa687fa4bcb7a", - "value": "d2f807bf1b1dbd10f46fa687fa4bcb7a" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Vanessa Aparecida Dos Santos Mota", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/a39a8abb1be2d01029846538fa4bcb82", - "value": "a39a8abb1be2d01029846538fa4bcb82" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - SAO JOSE DOS CAMPOS", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/eb22f6e91b6f1050e77eb9121b4bcbeb", - "value": "eb22f6e91b6f1050e77eb9121b4bcbeb" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0045511", - "value": "RITM0045511" - }, - "request": { - "display_value": "REQ0045503", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/dbbb3f721be2e450e77eb9121b4bcb31", - "value": "dbbb3f721be2e450e77eb9121b4bcb31" - }, - "opened_at": { - "display_value": "01/03/2021 14:20:54", - "value": "2021-03-01 17:20:54" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "d3bb3f721be2e450e77eb9121b4bcb32", - "value": "d3bb3f721be2e450e77eb9121b4bcb32" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Mariana Vargas Vaz*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/c4cacafb1be2d01029846538fa4bcb65", - "value": "c4cacafb1be2d01029846538fa4bcb65" - }, - "description": { - "display_value": "Aberto chamado junto a Sothis .\r\nChamado: 7093", - "value": "Aberto chamado junto a Sothis .\r\nChamado: 7093" - }, - "location": { - "display_value": "YELLOW - FLORIANOPOLIS", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/91f8be8c1b84641029846538fa4bcbbb", - "value": "91f8be8c1b84641029846538fa4bcbbb" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0496552", - "value": "RITM0496552" - }, - "request": { - "display_value": "REQ0495198", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/9c7c17b91bc60a90598a2021f54bcb53", - "value": "9c7c17b91bc60a90598a2021f54bcb53" - }, - "opened_at": { - "display_value": "09/05/2024 14:05:46", - "value": "2024-05-09 17:05:46" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "d47c17b91bc60a90598a2021f54bcb54", - "value": "d47c17b91bc60a90598a2021f54bcb54" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Albertina Lima Da Silva", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/819a42bb1be2d01029846538fa4bcb2a", - "value": "819a42bb1be2d01029846538fa4bcb2a" - }, - "description": { - "display_value": "A nova vendedora está com o ramal 0294 na qual é de um setor que não esta sendo mais usado. A mesma não consegue usar. Por favor poderiam ajudar remanejando pra fazer o ramal 0294 virar do setor de vendas para que a mesma possa usar pra ligar pra clientes. Pode nos ajudar pro favor?", - "value": "A nova vendedora está com o ramal 0294 na qual é de um setor que não esta sendo mais usado. A mesma não consegue usar. Por favor poderiam ajudar remanejando pra fazer o ramal 0294 virar do setor de vendas para que a mesma possa usar pra ligar pra clientes. Pode nos ajudar pro favor?" - }, - "location": { - "display_value": "YELLOW - NATAL", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/ff223ae91b6f1050e77eb9121b4bcb53", - "value": "ff223ae91b6f1050e77eb9121b4bcb53" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0523333", - "value": "RITM0523333" - }, - "request": { - "display_value": "REQ0521929", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/9c8901d81b5342d0c5e163923b4bcbe6", - "value": "9c8901d81b5342d0c5e163923b4bcbe6" - }, - "opened_at": { - "display_value": "05/07/2024 14:51:23", - "value": "2024-07-05 17:51:23" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "d48901d81b5342d0c5e163923b4bcbe7", - "value": "d48901d81b5342d0c5e163923b4bcbe7" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Octavio Da Silva Almeida*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/1c7c4fa9db4155101547140314961904", - "value": "1c7c4fa9db4155101547140314961904" - }, - "description": { - "display_value": "colaboradora solicita um novo ramal, para o setor de vendas, a mesma informou que tem um ponto de rede mais não tem o ramal em si e solicita um novo ramal para o setor de vendas.\r\ncontato: (11) 98186-9154 \r\nEndereço: Avenida Doutor Ricardo Jafet 1205 cep: 04260020\r\nKB não localizado. ", - "value": "colaboradora solicita um novo ramal, para o setor de vendas, a mesma informou que tem um ponto de rede mais não tem o ramal em si e solicita um novo ramal para o setor de vendas.\r\ncontato: (11) 98186-9154 \r\nEndereço: Avenida Doutor Ricardo Jafet 1205 cep: 04260020\r\nKB não localizado. " - }, - "location": { - "display_value": "HMB - RICARDO JAFET", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/6f22f6e91b6f1050e77eb9121b4bcbe6", - "value": "6f22f6e91b6f1050e77eb9121b4bcbe6" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0507557", - "value": "RITM0507557" - }, - "request": { - "display_value": "REQ0506186", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/9d4c300a1bee46d4598a2021f54bcb61", - "value": "9d4c300a1bee46d4598a2021f54bcb61" - }, - "opened_at": { - "display_value": "03/06/2024 17:35:50", - "value": "2024-06-03 20:35:50" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "d54c300a1bee46d4598a2021f54bcb62", - "value": "d54c300a1bee46d4598a2021f54bcb62" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Natalia Guerra Soriano Veiga*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/16bf72701b48d510598a2021f54bcbc5", - "value": "16bf72701b48d510598a2021f54bcbc5" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - ARACATUBA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/e722f6e91b6f1050e77eb9121b4bcbce", - "value": "e722f6e91b6f1050e77eb9121b4bcbce" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0393183", - "value": "RITM0393183" - }, - "request": { - "display_value": "REQ0392573", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/9d86a4571bddf910598a2021f54bcb7c", - "value": "9d86a4571bddf910598a2021f54bcb7c" - }, - "opened_at": { - "display_value": "20/09/2023 13:43:33", - "value": "2023-09-20 16:43:33" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "d586a4571bddf910598a2021f54bcb7d", - "value": "d586a4571bddf910598a2021f54bcb7d" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Debora Rodrigues Ferreira De Faria*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/3baa06fb1be2d01029846538fa4bcb7d", - "value": "3baa06fb1be2d01029846538fa4bcb7d" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - MORUMBI", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/77223ae91b6f1050e77eb9121b4bcb52", - "value": "77223ae91b6f1050e77eb9121b4bcb52" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0401593", - "value": "RITM0401593" - }, - "request": { - "display_value": "REQ0400932", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/9e1cb1dd1b35b910598a2021f54bcbe8", - "value": "9e1cb1dd1b35b910598a2021f54bcbe8" - }, - "opened_at": { - "display_value": "09/10/2023 11:21:00", - "value": "2023-10-09 14:21:00" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "d61cb1dd1b35b910598a2021f54bcbe9", - "value": "d61cb1dd1b35b910598a2021f54bcbe9" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Vanessa Aparecida Dos Santos Mota", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/a39a8abb1be2d01029846538fa4bcb82", - "value": "a39a8abb1be2d01029846538fa4bcb82" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - SAO JOSE DOS CAMPOS", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/eb22f6e91b6f1050e77eb9121b4bcbeb", - "value": "eb22f6e91b6f1050e77eb9121b4bcbeb" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0297414", - "value": "RITM0297414" - }, - "request": { - "display_value": "REQ0297370", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/9e93882edb70a190154714031496195a", - "value": "9e93882edb70a190154714031496195a" - }, - "opened_at": { - "display_value": "06/02/2023 10:33:00", - "value": "2023-02-06 13:33:00" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "d693882edb70a190154714031496195b", - "value": "d693882edb70a190154714031496195b" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Simone Cristina Do Nascimento*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/751009251bb41910f46fa687fa4bcb93", - "value": "751009251bb41910f46fa687fa4bcb93" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0464445", - "value": "RITM0464445" - }, - "request": { - "display_value": "REQ0463294", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/9f38da131b28c290f46fa687fa4bcbd8", - "value": "9f38da131b28c290f46fa687fa4bcbd8" - }, - "opened_at": { - "display_value": "29/02/2024 11:24:28", - "value": "2024-02-29 14:24:28" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "d738da131b28c290f46fa687fa4bcbd9", - "value": "d738da131b28c290f46fa687fa4bcbd9" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Jonathan Santos Araujo*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/2db2e77c1bdeb910c5e163923b4bcbcb", - "value": "2db2e77c1bdeb910c5e163923b4bcbcb" - }, - "description": { - "display_value": "colaboradora solicita um novo ramal para o consultor Tiago Anbrogi Gulyas.\r\nkb não localizado", - "value": "colaboradora solicita um novo ramal para o consultor Tiago Anbrogi Gulyas.\r\nkb não localizado" - }, - "location": { - "display_value": "YELLOW - VILA GUILHERME", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/3f223ae91b6f1050e77eb9121b4bcb6b", - "value": "3f223ae91b6f1050e77eb9121b4bcb6b" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0582508", - "value": "RITM0582508" - }, - "request": { - "display_value": "REQ0580955", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/9f819f4a9735da10501634a6f053af5e", - "value": "9f819f4a9735da10501634a6f053af5e" - }, - "opened_at": { - "display_value": "12/11/2024 17:52:07", - "value": "2024-11-12 20:52:07" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "d7819f4a9735da10501634a6f053af5f", - "value": "d7819f4a9735da10501634a6f053af5f" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Caroline Martins Dominguez*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/fea21a701b06c650598a2021f54bcb06", - "value": "fea21a701b06c650598a2021f54bcb06" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - SANTO ANDRÉ", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/3b223ae91b6f1050e77eb9121b4bcb68", - "value": "3b223ae91b6f1050e77eb9121b4bcb68" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0472204", - "value": "RITM0472204" - }, - "request": { - "display_value": "REQ0471001", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/900d4fc1db810610154714031496194a", - "value": "900d4fc1db810610154714031496194a" - }, - "opened_at": { - "display_value": "18/03/2024 12:00:05", - "value": "2024-03-18 15:00:05" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "d80d4fc1db810610154714031496194a", - "value": "d80d4fc1db810610154714031496194a" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Camila Reis Do Nascimento", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/55d81df21b3c0990c5e163923b4bcb07", - "value": "55d81df21b3c0990c5e163923b4bcb07" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "PAULINVEL - MATRIZ", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/37223ae91b6f1050e77eb9121b4bcb27", - "value": "37223ae91b6f1050e77eb9121b4bcb27" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0366673", - "value": "RITM0366673" - }, - "request": { - "display_value": "REQ0366287", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/906ca16f1bc03514f46fa687fa4bcb1d", - "value": "906ca16f1bc03514f46fa687fa4bcb1d" - }, - "opened_at": { - "display_value": "21/07/2023 10:08:47", - "value": "2023-07-21 13:08:47" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "d86ca16f1bc03514f46fa687fa4bcb1d", - "value": "d86ca16f1bc03514f46fa687fa4bcb1d" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Danielle Bernardo Nunes*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/dc58ba041b078510598a2021f54bcbb3", - "value": "dc58ba041b078510598a2021f54bcbb3" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - PRAIA GRANDE", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/a722f6e91b6f1050e77eb9121b4bcbe4", - "value": "a722f6e91b6f1050e77eb9121b4bcbe4" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0385044", - "value": "RITM0385044" - }, - "request": { - "display_value": "REQ0384499", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/913e82091b417190598a2021f54bcb34", - "value": "913e82091b417190598a2021f54bcb34" - }, - "opened_at": { - "display_value": "01/09/2023 11:14:33", - "value": "2023-09-01 14:14:33" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "d93e82091b417190598a2021f54bcb34", - "value": "d93e82091b417190598a2021f54bcb34" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Debora Santos Silva", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/75bac6fb1be2d01029846538fa4bcbbd", - "value": "75bac6fb1be2d01029846538fa4bcbbd" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "ELIVEL - JABAQUARA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/680c26c41bc5f550f46fa687fa4bcb3b", - "value": "680c26c41bc5f550f46fa687fa4bcb3b" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0645505", - "value": "RITM0645505" - }, - "request": { - "display_value": "REQ0643859", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/92bfaf0b87ec6290ab40c8440cbb358a", - "value": "92bfaf0b87ec6290ab40c8440cbb358a" - }, - "opened_at": { - "display_value": "01/04/2025 15:30:31", - "value": "2025-04-01 18:30:31" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "dabfaf0b87ec6290ab40c8440cbb358a", - "value": "dabfaf0b87ec6290ab40c8440cbb358a" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Edson Lopes", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/8d9a42bb1be2d01029846538fa4bcbbf", - "value": "8d9a42bb1be2d01029846538fa4bcbbf" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - PERDIZES", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/c1da28021bf87c1429846538fa4bcb9c", - "value": "c1da28021bf87c1429846538fa4bcb9c" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0664899", - "value": "RITM0664899" - }, - "request": { - "display_value": "REQ0663227", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/933ca5c93be52e14f6e903f136e45a51", - "value": "933ca5c93be52e14f6e903f136e45a51" - }, - "opened_at": { - "display_value": "14/05/2025 17:51:01", - "value": "2025-05-14 20:51:01" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "db3ca5c93be52e14f6e903f136e45a51", - "value": "db3ca5c93be52e14f6e903f136e45a51" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Nicole de Oliveira Sena", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/e114165787dd9a10ab40c8440cbb35a4", - "value": "e114165787dd9a10ab40c8440cbb35a4" - }, - "description": { - "display_value": "Colaboradora solicita troca dos ramais por um ramal SEM FIO.\r\n\r\nO padrão dos consultores é uma telefonia SEM FIO. Na implantação foi instalado telefonia com fio de forma errônea e precisam trocar pois os consultores andam pela loja.\r\n\r\nSão 3 consultores, o ramal dos 3 precisam ser SEM FIO.\r\n\r\nPoderiam verificar?", - "value": "Colaboradora solicita troca dos ramais por um ramal SEM FIO.\r\n\r\nO padrão dos consultores é uma telefonia SEM FIO. Na implantação foi instalado telefonia com fio de forma errônea e precisam trocar pois os consultores andam pela loja.\r\n\r\nSão 3 consultores, o ramal dos 3 precisam ser SEM FIO.\r\n\r\nPoderiam verificar?" - }, - "location": { - "display_value": "HMB - RAPOSO TAVARES", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/e93722eddb23fd90154714031496196f", - "value": "e93722eddb23fd90154714031496196f" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0286203", - "value": "RITM0286203" - }, - "request": { - "display_value": "REQ0286166", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/93e64ab91b1ca5d0f46fa687fa4bcb8b", - "value": "93e64ab91b1ca5d0f46fa687fa4bcb8b" - }, - "opened_at": { - "display_value": "10/01/2023 15:39:57", - "value": "2023-01-10 18:39:57" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "dbe64ab91b1ca5d0f46fa687fa4bcb8b", - "value": "dbe64ab91b1ca5d0f46fa687fa4bcb8b" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Daniel Kim Nakano*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/ded888cd1bbf99d0f46fa687fa4bcb62", - "value": "ded888cd1bbf99d0f46fa687fa4bcb62" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - BELO HORIZONTE", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/2b22f6e91b6f1050e77eb9121b4bcbd2", - "value": "2b22f6e91b6f1050e77eb9121b4bcbd2" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0039782", - "value": "RITM0039782" - }, - "request": { - "display_value": "REQ0039777", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/d3e8f8bc1b1a2414bb0f32681b4bcb4b", - "value": "d3e8f8bc1b1a2414bb0f32681b4bcb4b" - }, - "opened_at": { - "display_value": "10/02/2021 08:46:12", - "value": "2021-02-10 11:46:12" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "dbe8f8bc1b1a2414bb0f32681b4bcb4b", - "value": "dbe8f8bc1b1a2414bb0f32681b4bcb4b" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Janaina Freitas Cavalcanti", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/587ac63b1be2d01029846538fa4bcbfc", - "value": "587ac63b1be2d01029846538fa4bcbfc" - }, - "description": { - "display_value": "Aberto chamado junto a Sothis .\r\n\r\nChamado: 6835", - "value": "Aberto chamado junto a Sothis .\r\n\r\nChamado: 6835" - }, - "location": { - "display_value": "HMB - FORTALEZA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/2322f6e91b6f1050e77eb9121b4bcbd9", - "value": "2322f6e91b6f1050e77eb9121b4bcbd9" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0139282", - "value": "RITM0139282" - }, - "request": { - "display_value": "REQ0139259", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/94566c8adb54cd9015471403149619ca", - "value": "94566c8adb54cd9015471403149619ca" - }, - "opened_at": { - "display_value": "09/12/2021 10:54:02", - "value": "2021-12-09 13:54:02" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "dc566c8adb54cd9015471403149619ca", - "value": "dc566c8adb54cd9015471403149619ca" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Kethelin Cristiane Dos Santos Galdino*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/71289f781bc42810e77eb9121b4bcbfd", - "value": "71289f781bc42810e77eb9121b4bcbfd" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0037389", - "value": "RITM0037389" - }, - "request": { - "display_value": "REQ0037384", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/d5111a261b8e2c50cc58b8481b4bcbee", - "value": "d5111a261b8e2c50cc58b8481b4bcbee" - }, - "opened_at": { - "display_value": "03/02/2021 15:25:01", - "value": "2021-02-03 18:25:01" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "dd111a261b8e2c50cc58b8481b4bcbee", - "value": "dd111a261b8e2c50cc58b8481b4bcbee" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Field Matriz GW*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/1ec603a41b7f149029846538fa4bcb1f", - "value": "1ec603a41b7f149029846538fa4bcb1f" - }, - "description": { - "display_value": "Aberto chamado junto a Sothis .\r\n\r\nChamado - 6 743", - "value": "Aberto chamado junto a Sothis .\r\n\r\nChamado - 6 743" - }, - "location": { - "display_value": "HYUNDAI - IMARES", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/23223ae91b6f1050e77eb9121b4bcb0a", - "value": "23223ae91b6f1050e77eb9121b4bcb0a" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0359972", - "value": "RITM0359972" - }, - "request": { - "display_value": "REQ0359660", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/954343da1bfb6d50f46fa687fa4bcb02", - "value": "954343da1bfb6d50f46fa687fa4bcb02" - }, - "opened_at": { - "display_value": "05/07/2023 09:00:18", - "value": "2023-07-05 12:00:18" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "dd4343da1bfb6d50f46fa687fa4bcb02", - "value": "dd4343da1bfb6d50f46fa687fa4bcb02" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Maria Cavalcante Dos Santos", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/907ac63b1be2d01029846538fa4bcbf8", - "value": "907ac63b1be2d01029846538fa4bcbf8" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HYUNDAI - PERDIZES", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/7f223ae91b6f1050e77eb9121b4bcb17", - "value": "7f223ae91b6f1050e77eb9121b4bcb17" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0177859", - "value": "RITM0177859" - }, - "request": { - "display_value": "REQ0177832", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/95794d081bb2c1d0598a2021f54bcb72", - "value": "95794d081bb2c1d0598a2021f54bcb72" - }, - "opened_at": { - "display_value": "06/04/2022 14:56:40", - "value": "2022-04-06 17:56:40" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "dd794d081bb2c1d0598a2021f54bcb72", - "value": "dd794d081bb2c1d0598a2021f54bcb72" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Kethelin Cristiane Dos Santos Galdino*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/71289f781bc42810e77eb9121b4bcbfd", - "value": "71289f781bc42810e77eb9121b4bcbfd" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0457737", - "value": "RITM0457737" - }, - "request": { - "display_value": "REQ0456652", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/963d17c21b9406d0c5e163923b4bcbe9", - "value": "963d17c21b9406d0c5e163923b4bcbe9" - }, - "opened_at": { - "display_value": "13/02/2024 08:57:45", - "value": "2024-02-13 11:57:45" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "de3d17c21b9406d0c5e163923b4bcbe9", - "value": "de3d17c21b9406d0c5e163923b4bcbe9" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Ricardo Marcondes Farah", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/e08a427b1be2d01029846538fa4bcbe4", - "value": "e08a427b1be2d01029846538fa4bcbe4" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HYUNDAI - IPIRANGA II", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/6f223ae91b6f1050e77eb9121b4bcb0a", - "value": "6f223ae91b6f1050e77eb9121b4bcb0a" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0639092", - "value": "RITM0639092" - }, - "request": { - "display_value": "REQ0637456", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/96f109073b5c2e902b4dd037f4e45a1d", - "value": "96f109073b5c2e902b4dd037f4e45a1d" - }, - "opened_at": { - "display_value": "19/03/2025 16:35:42", - "value": "2025-03-19 19:35:42" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "def109073b5c2e902b4dd037f4e45a1d", - "value": "def109073b5c2e902b4dd037f4e45a1d" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Fernanda Dutra Moreira", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/d473b6941bba8a18598a2021f54bcb12", - "value": "d473b6941bba8a18598a2021f54bcb12" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - SANTO ANDRE", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/e722f6e91b6f1050e77eb9121b4bcbe8", - "value": "e722f6e91b6f1050e77eb9121b4bcbe8" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0593748", - "value": "RITM0593748" - }, - "request": { - "display_value": "REQ0592175", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/975fb4a59796d2d0501634a6f053aff8", - "value": "975fb4a59796d2d0501634a6f053aff8" - }, - "opened_at": { - "display_value": "05/12/2024 14:27:49", - "value": "2024-12-05 17:27:49" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "df5fb4a59796d2d0501634a6f053aff8", - "value": "df5fb4a59796d2d0501634a6f053aff8" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Nicole de Oliveira Sena", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/e114165787dd9a10ab40c8440cbb35a4", - "value": "e114165787dd9a10ab40c8440cbb35a4" - }, - "description": { - "display_value": "Colaborador informou que seu ramal está mudo e aparece a mensagem \"4706-caoa@\".\r\nEle está conectado no ponto de rede.\r\n4310742HB\r\nIP: 10.20.143.33", - "value": "Colaborador informou que seu ramal está mudo e aparece a mensagem \"4706-caoa@\".\r\nEle está conectado no ponto de rede.\r\n4310742HB\r\nIP: 10.20.143.33" - }, - "location": { - "display_value": "HMB - SANTANA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/ab22f6e91b6f1050e77eb9121b4bcbe7", - "value": "ab22f6e91b6f1050e77eb9121b4bcbe7" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0123176", - "value": "RITM0123176" - }, - "request": { - "display_value": "REQ0123156", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/977cd86fdbdbb4501547140314961970", - "value": "977cd86fdbdbb4501547140314961970" - }, - "opened_at": { - "display_value": "25/10/2021 08:59:11", - "value": "2021-10-25 11:59:11" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "df7cd86fdbdbb4501547140314961970", - "value": "df7cd86fdbdbb4501547140314961970" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Service Desk GW", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/21768b641b7f149029846538fa4bcb5c", - "value": "21768b641b7f149029846538fa4bcb5c" - }, - "description": { - "display_value": "Problema/Solicitação: Colaborador solicita que seu ramal seja configura para que seja o primeiro a receber ligações\r\n", - "value": "Problema/Solicitação: Colaborador solicita que seu ramal seja configura para que seja o primeiro a receber ligações\r\n" - }, - "location": { - "display_value": "YELLOW - JUNDIAI", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/bb223ae91b6f1050e77eb9121b4bcb4c", - "value": "bb223ae91b6f1050e77eb9121b4bcb4c" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0277594", - "value": "RITM0277594" - }, - "request": { - "display_value": "REQ0277561", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/286247571bfb5910f46fa687fa4bcb6e", - "value": "286247571bfb5910f46fa687fa4bcb6e" - }, - "opened_at": { - "display_value": "21/12/2022 15:19:12", - "value": "2022-12-21 18:19:12" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "e06247571bfb5910f46fa687fa4bcb6f", - "value": "e06247571bfb5910f46fa687fa4bcb6f" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Simone Cristina do Nascimento*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/437e746d1bf41910598a2021f54bcb16", - "value": "437e746d1bf41910598a2021f54bcb16" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0432564", - "value": "RITM0432564" - }, - "request": { - "display_value": "REQ0431709", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/a8a02f6ddb83fdd015471403149619fe", - "value": "a8a02f6ddb83fdd015471403149619fe" - }, - "opened_at": { - "display_value": "11/12/2023 16:37:13", - "value": "2023-12-11 19:37:13" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "e0a02f6ddb83fdd015471403149619ff", - "value": "e0a02f6ddb83fdd015471403149619ff" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Danilo Pereira De Aguiar*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/775a0ef71be2d01029846538fa4bcb50", - "value": "775a0ef71be2d01029846538fa4bcb50" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "S MOTORS - MORUMBI", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/b3223ae91b6f1050e77eb9121b4bcb2c", - "value": "b3223ae91b6f1050e77eb9121b4bcb2c" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0571442", - "value": "RITM0571442" - }, - "request": { - "display_value": "REQ0569904", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/694f4e2b1b5d1250c5e163923b4bcb12", - "value": "694f4e2b1b5d1250c5e163923b4bcb12" - }, - "opened_at": { - "display_value": "23/10/2024 08:22:02", - "value": "2024-10-23 11:22:02" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "e14f4e2b1b5d1250c5e163923b4bcb13", - "value": "e14f4e2b1b5d1250c5e163923b4bcb13" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Carina Bertoloto Dunder*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/83c90b57db3ef5901547140314961960", - "value": "83c90b57db3ef5901547140314961960" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0411942", - "value": "RITM0411942" - }, - "request": { - "display_value": "REQ0411201", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/69af483cdb16b9101547140314961958", - "value": "69af483cdb16b9101547140314961958" - }, - "opened_at": { - "display_value": "01/11/2023 10:41:37", - "value": "2023-11-01 13:41:37" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "e1af483cdb16b9101547140314961959", - "value": "e1af483cdb16b9101547140314961959" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Debora Cristina Pinheiro Pugliesi*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/c6aa42fb1be2d01029846538fa4bcbc8", - "value": "c6aa42fb1be2d01029846538fa4bcbc8" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - MOREIRA GUIMARAES", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/a322f6e91b6f1050e77eb9121b4bcbe1", - "value": "a322f6e91b6f1050e77eb9121b4bcbe1" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0557075", - "value": "RITM0557075" - }, - "request": { - "display_value": "REQ0555574", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/aa62bd051b74ded0c5e163923b4bcbd7", - "value": "aa62bd051b74ded0c5e163923b4bcbd7" - }, - "opened_at": { - "display_value": "20/09/2024 15:19:44", - "value": "2024-09-20 18:19:44" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "e262bd051b74ded0c5e163923b4bcbd8", - "value": "e262bd051b74ded0c5e163923b4bcbd8" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Gisele Pereira Lopes Alves", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/6b7d385a1b160a54598a2021f54bcb02", - "value": "6b7d385a1b160a54598a2021f54bcb02" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - RIBEIRÃO PRETO", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/37223ae91b6f1050e77eb9121b4bcb65", - "value": "37223ae91b6f1050e77eb9121b4bcb65" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0652942", - "value": "RITM0652942" - }, - "request": { - "display_value": "REQ0651282", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/abb214ff3bb8ee102b4dd037f4e45a9c", - "value": "abb214ff3bb8ee102b4dd037f4e45a9c" - }, - "opened_at": { - "display_value": "15/04/2025 17:36:11", - "value": "2025-04-15 20:36:11" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "e3b214ff3bb8ee102b4dd037f4e45a9d", - "value": "e3b214ff3bb8ee102b4dd037f4e45a9d" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Luana Ferreira De Meneses", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/419125ea87702210ab40c8440cbb35f6", - "value": "419125ea87702210ab40c8440cbb35f6" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - BRASILIA SIA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/3b223ae91b6f1050e77eb9121b4bcb37", - "value": "3b223ae91b6f1050e77eb9121b4bcb37" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0438889", - "value": "RITM0438889" - }, - "request": { - "display_value": "REQ0437973", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/6c6080d5db1371501547140314961969", - "value": "6c6080d5db1371501547140314961969" - }, - "opened_at": { - "display_value": "22/12/2023 15:54:40", - "value": "2023-12-22 18:54:40" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "e46080d5db137150154714031496196a", - "value": "e46080d5db137150154714031496196a" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Grazielli Silva Dos Santos", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/059837921bf4ed50c5e163923b4bcb07", - "value": "059837921bf4ed50c5e163923b4bcb07" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0212994", - "value": "RITM0212994" - }, - "request": { - "display_value": "REQ0212963", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/6c89dabd1b7cd910598a2021f54bcb49", - "value": "6c89dabd1b7cd910598a2021f54bcb49" - }, - "opened_at": { - "display_value": "20/07/2022 17:21:22", - "value": "2022-07-20 20:21:22" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "e489dabd1b7cd910598a2021f54bcb4a", - "value": "e489dabd1b7cd910598a2021f54bcb4a" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Rodrigo Rocha Correia", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/67aac2fb1be2d01029846538fa4bcbe4", - "value": "67aac2fb1be2d01029846538fa4bcbe4" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - ANHANGUERA MATRIZ", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/bf223ae91b6f1050e77eb9121b4bcb4f", - "value": "bf223ae91b6f1050e77eb9121b4bcb4f" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0163398", - "value": "RITM0163398" - }, - "request": { - "display_value": "REQ0163373", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/ac8dfb161bfd4910c5e163923b4bcb25", - "value": "ac8dfb161bfd4910c5e163923b4bcb25" - }, - "opened_at": { - "display_value": "23/02/2022 10:46:52", - "value": "2022-02-23 13:46:52" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "e48dfb161bfd4910c5e163923b4bcb26", - "value": "e48dfb161bfd4910c5e163923b4bcb26" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Kethelin Cristiane Dos Santos Galdino*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/71289f781bc42810e77eb9121b4bcbfd", - "value": "71289f781bc42810e77eb9121b4bcbfd" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0267703", - "value": "RITM0267703" - }, - "request": { - "display_value": "REQ0267670", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/ad4ac2a81b67d950f46fa687fa4bcbb5", - "value": "ad4ac2a81b67d950f46fa687fa4bcbb5" - }, - "opened_at": { - "display_value": "30/11/2022 11:55:04", - "value": "2022-11-30 14:55:04" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "e54ac2a81b67d950f46fa687fa4bcbb6", - "value": "e54ac2a81b67d950f46fa687fa4bcbb6" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Service Desk GW", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/21768b641b7f149029846538fa4bcb5c", - "value": "21768b641b7f149029846538fa4bcb5c" - }, - "description": { - "display_value": "Colaboradora solicita que seja cancelado o direcionamento do numeuro dela (2120424149) pois está direcioanando automaticamente para o numero (2120424150) e a mesma não quer mais esse direcionamento.", - "value": "Colaboradora solicita que seja cancelado o direcionamento do numeuro dela (2120424149) pois está direcioanando automaticamente para o numero (2120424150) e a mesma não quer mais esse direcionamento." - }, - "location": { - "display_value": "YELLOW - CAMPO GRANDE RJ", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/ff8770ebdbc9091015471403149619bf", - "value": "ff8770ebdbc9091015471403149619bf" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0570564", - "value": "RITM0570564" - }, - "request": { - "display_value": "REQ0569028", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/ad905dcf1bdd9610c5e163923b4bcba4", - "value": "ad905dcf1bdd9610c5e163923b4bcba4" - }, - "opened_at": { - "display_value": "21/10/2024 14:31:11", - "value": "2024-10-21 17:31:11" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "e5905dcf1bdd9610c5e163923b4bcba5", - "value": "e5905dcf1bdd9610c5e163923b4bcba5" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Raissa Lopes Da Silva", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/501d20fd8784de94ab40c8440cbb35e9", - "value": "501d20fd8784de94ab40c8440cbb35e9" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - MOREIRA GUIMARAES", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/2b28b93f87c9de10ab40c8440cbb35a6", - "value": "2b28b93f87c9de10ab40c8440cbb35a6" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0549148", - "value": "RITM0549148" - }, - "request": { - "display_value": "REQ0547672", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/ad969a3b1b94da10c5e163923b4bcbb5", - "value": "ad969a3b1b94da10c5e163923b4bcbb5" - }, - "opened_at": { - "display_value": "04/09/2024 10:29:41", - "value": "2024-09-04 13:29:41" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "e5969a3b1b94da10c5e163923b4bcbb6", - "value": "e5969a3b1b94da10c5e163923b4bcbb6" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Raissa Lopes Da Silva", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/501d20fd8784de94ab40c8440cbb35e9", - "value": "501d20fd8784de94ab40c8440cbb35e9" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - IBIRAPUERA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/b3223ae91b6f1050e77eb9121b4bcb46", - "value": "b3223ae91b6f1050e77eb9121b4bcb46" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0391207", - "value": "RITM0391207" - }, - "request": { - "display_value": "REQ0390616", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/add6366d1bd17150f46fa687fa4bcb30", - "value": "add6366d1bd17150f46fa687fa4bcb30" - }, - "opened_at": { - "display_value": "15/09/2023 13:44:44", - "value": "2023-09-15 16:44:44" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "e5d6366d1bd17150f46fa687fa4bcb31", - "value": "e5d6366d1bd17150f46fa687fa4bcb31" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Nathalia De Melo Silveira", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/74bc9258db9b741015471403149619f6", - "value": "74bc9258db9b741015471403149619f6" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - SÃO BERNARDO", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/77223ae91b6f1050e77eb9121b4bcb69", - "value": "77223ae91b6f1050e77eb9121b4bcb69" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0673606", - "value": "RITM0673606" - }, - "request": { - "display_value": "REQ0671902", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/ade14a8f97f56210501634a6f053afcd", - "value": "ade14a8f97f56210501634a6f053afcd" - }, - "opened_at": { - "display_value": "02/06/2025 10:49:10", - "value": "2025-06-02 13:49:10" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "e5e14a8f97f56210501634a6f053afce", - "value": "e5e14a8f97f56210501634a6f053afce" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Talison Medeiros Costa", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/664e5b4e8701a290ab40c8440cbb3598", - "value": "664e5b4e8701a290ab40c8440cbb3598" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - SANTOS DUMONT", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/7542f7d81be6b0d0c5e163923b4bcbee", - "value": "7542f7d81be6b0d0c5e163923b4bcbee" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0495318", - "value": "RITM0495318" - }, - "request": { - "display_value": "REQ0493966", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/ade8a99d1b4602d0f46fa687fa4bcb04", - "value": "ade8a99d1b4602d0f46fa687fa4bcb04" - }, - "opened_at": { - "display_value": "07/05/2024 16:23:58", - "value": "2024-05-07 19:23:58" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "e5e8a99d1b4602d0f46fa687fa4bcb05", - "value": "e5e8a99d1b4602d0f46fa687fa4bcb05" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Vitoria Guimaraes da Rocha*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/4d9a57afdb12f19015471403149619f7", - "value": "4d9a57afdb12f19015471403149619f7" - }, - "description": { - "display_value": "Colaboradora é nova e solicita um novo ramal para que possa trabalhar na loja e um novo telefone.\r\nkb não localizado", - "value": "Colaboradora é nova e solicita um novo ramal para que possa trabalhar na loja e um novo telefone.\r\nkb não localizado" - }, - "location": { - "display_value": "YELLOW - ARICANDUVA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/33223ae91b6f1050e77eb9121b4bcb31", - "value": "33223ae91b6f1050e77eb9121b4bcb31" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0382990", - "value": "RITM0382990" - }, - "request": { - "display_value": "REQ0382474", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/ae627e841bc5f550598a2021f54bcb8f", - "value": "ae627e841bc5f550598a2021f54bcb8f" - }, - "opened_at": { - "display_value": "29/08/2023 11:18:50", - "value": "2023-08-29 14:18:50" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "e6627e841bc5f550598a2021f54bcb90", - "value": "e6627e841bc5f550598a2021f54bcb90" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Antonio Vinicius Lopes dos Santos", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/5484ad7adbf27c50154714031496196b", - "value": "5484ad7adbf27c50154714031496196b" - }, - "description": { - "display_value": "Colaborador informa que o gestor da localidade, solicita uma verificação em todos os ramais da localidade. \r\nendereço: R. Real Grandeza, 384 - Botafogo - Rio de Janeiro - RJ, 22281-034\r\nKB não encontrado. ", - "value": "Colaborador informa que o gestor da localidade, solicita uma verificação em todos os ramais da localidade. \r\nendereço: R. Real Grandeza, 384 - Botafogo - Rio de Janeiro - RJ, 22281-034\r\nKB não encontrado. " - }, - "location": { - "display_value": "HMB - BOTAFOGO", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/6722f6e91b6f1050e77eb9121b4bcbd3", - "value": "6722f6e91b6f1050e77eb9121b4bcbd3" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0456996", - "value": "RITM0456996" - }, - "request": { - "display_value": "REQ0455922", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/ae778b2c1b944e90c5e163923b4bcb89", - "value": "ae778b2c1b944e90c5e163923b4bcb89" - }, - "opened_at": { - "display_value": "08/02/2024 15:31:52", - "value": "2024-02-08 18:31:52" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "e6778b2c1b944e90c5e163923b4bcb8a", - "value": "e6778b2c1b944e90c5e163923b4bcb8a" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Daniele Da Silva", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/07f2913c1bbc7990598a2021f54bcb22", - "value": "07f2913c1bbc7990598a2021f54bcb22" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0613114", - "value": "RITM0613114" - }, - "request": { - "display_value": "REQ0611510", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/aef8666c3b1f9610f6e903f136e45a0b", - "value": "aef8666c3b1f9610f6e903f136e45a0b" - }, - "opened_at": { - "display_value": "21/01/2025 12:38:07", - "value": "2025-01-21 15:38:07" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "e6f8666c3b1f9610f6e903f136e45a0c", - "value": "e6f8666c3b1f9610f6e903f136e45a0c" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Andresa De Freitas Pereira Dos Anjos", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/4b16254c1b8d9950f46fa687fa4bcb25", - "value": "4b16254c1b8d9950f46fa687fa4bcb25" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - JACAREPAGUA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/7085178d1ba69dd0c5e163923b4bcbff", - "value": "7085178d1ba69dd0c5e163923b4bcbff" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0481343", - "value": "RITM0481343" - }, - "request": { - "display_value": "REQ0480078", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/afe5f8c31b5146d0c5e163923b4bcbf0", - "value": "afe5f8c31b5146d0c5e163923b4bcbf0" - }, - "opened_at": { - "display_value": "05/04/2024 16:23:34", - "value": "2024-04-05 19:23:34" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "e7e5f8c31b5146d0c5e163923b4bcbf1", - "value": "e7e5f8c31b5146d0c5e163923b4bcbf1" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Elisangela Fonseca Dos Santos", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/78ba86fb1be2d01029846538fa4bcb38", - "value": "78ba86fb1be2d01029846538fa4bcb38" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "S MOTORS - MORUMBI", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/b3223ae91b6f1050e77eb9121b4bcb2c", - "value": "b3223ae91b6f1050e77eb9121b4bcb2c" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0379606", - "value": "RITM0379606" - }, - "request": { - "display_value": "REQ0379120", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/a0696da11bbcf110f46fa687fa4bcb26", - "value": "a0696da11bbcf110f46fa687fa4bcb26" - }, - "opened_at": { - "display_value": "21/08/2023 11:34:56", - "value": "2023-08-21 14:34:56" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "e8696da11bbcf110f46fa687fa4bcb26", - "value": "e8696da11bbcf110f46fa687fa4bcb26" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Eduardo Garcia", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/868a867b1be2d01029846538fa4bcb99", - "value": "868a867b1be2d01029846538fa4bcb99" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HYUNDAI - RP FIUSA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/fb223ae91b6f1050e77eb9121b4bcb1c", - "value": "fb223ae91b6f1050e77eb9121b4bcb1c" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0440246", - "value": "RITM0440246" - }, - "request": { - "display_value": "REQ0439306", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/a06b0f031b577d50c5e163923b4bcbb3", - "value": "a06b0f031b577d50c5e163923b4bcbb3" - }, - "opened_at": { - "display_value": "28/12/2023 17:10:58", - "value": "2023-12-28 20:10:58" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "e86b0f031b577d50c5e163923b4bcbb3", - "value": "e86b0f031b577d50c5e163923b4bcbb3" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Diego Vieira Dos Santos*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/60ca0efb1be2d01029846538fa4bcbc0", - "value": "60ca0efb1be2d01029846538fa4bcbc0" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - HELIO PELLEGRINO", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/79398ad61b3d2050bb0f32681b4bcbe8", - "value": "79398ad61b3d2050bb0f32681b4bcbe8" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0606527", - "value": "RITM0606527" - }, - "request": { - "display_value": "REQ0604935", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/a1cf9e7b973a5a50501634a6f053afe1", - "value": "a1cf9e7b973a5a50501634a6f053afe1" - }, - "opened_at": { - "display_value": "06/01/2025 17:46:46", - "value": "2025-01-06 20:46:46" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "e9cf9e7b973a5a50501634a6f053afe1", - "value": "e9cf9e7b973a5a50501634a6f053afe1" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Nicole de Oliveira Sena", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/e114165787dd9a10ab40c8440cbb35a4", - "value": "e114165787dd9a10ab40c8440cbb35a4" - }, - "description": { - "display_value": "Colaborador solicita a mudança do nome que é informado na URA pois está configurado para outro colaborador chamado Fernando, e agora precisar informar o nome Sousa.\r\nNúmero do ramal 1217", - "value": "Colaborador solicita a mudança do nome que é informado na URA pois está configurado para outro colaborador chamado Fernando, e agora precisar informar o nome Sousa.\r\nNúmero do ramal 1217" - }, - "location": { - "display_value": "HMB - ARICANDUVA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/2722f6e91b6f1050e77eb9121b4bcbcf", - "value": "2722f6e91b6f1050e77eb9121b4bcbcf" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0494533", - "value": "RITM0494533" - }, - "request": { - "display_value": "REQ0493181", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/a234a88d1b8a0e90f46fa687fa4bcb07", - "value": "a234a88d1b8a0e90f46fa687fa4bcb07" - }, - "opened_at": { - "display_value": "06/05/2024 16:45:28", - "value": "2024-05-06 19:45:28" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "ea34a88d1b8a0e90f46fa687fa4bcb07", - "value": "ea34a88d1b8a0e90f46fa687fa4bcb07" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Daniele Da Silva", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/07f2913c1bbc7990598a2021f54bcb22", - "value": "07f2913c1bbc7990598a2021f54bcb22" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0183463", - "value": "RITM0183463" - }, - "request": { - "display_value": "REQ0183434", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/a29b63121b4fc550598a2021f54bcbe6", - "value": "a29b63121b4fc550598a2021f54bcbe6" - }, - "opened_at": { - "display_value": "26/04/2022 12:47:07", - "value": "2022-04-26 15:47:07" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "ea9b63121b4fc550598a2021f54bcbe6", - "value": "ea9b63121b4fc550598a2021f54bcbe6" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Samara Cristina Ferreira Costa*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/61445640db70c550154714031496191c", - "value": "61445640db70c550154714031496191c" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - CAMPINAS", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/7b223ae91b6f1050e77eb9121b4bcb3b", - "value": "7b223ae91b6f1050e77eb9121b4bcb3b" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0398206", - "value": "RITM0398206" - }, - "request": { - "display_value": "REQ0397561", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/a2a3368b1b6d7d90598a2021f54bcb55", - "value": "a2a3368b1b6d7d90598a2021f54bcb55" - }, - "opened_at": { - "display_value": "02/10/2023 15:37:27", - "value": "2023-10-02 18:37:27" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "eaa3368b1b6d7d90598a2021f54bcb55", - "value": "eaa3368b1b6d7d90598a2021f54bcb55" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Sheila Mestre De Araujo", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/556a8ef71be2d01029846538fa4bcbd8", - "value": "556a8ef71be2d01029846538fa4bcbd8" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - SANTANA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/ab22f6e91b6f1050e77eb9121b4bcbe7", - "value": "ab22f6e91b6f1050e77eb9121b4bcbe7" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0301557", - "value": "RITM0301557" - }, - "request": { - "display_value": "REQ0301501", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/a35ba28ddbcd6d10154714031496197c", - "value": "a35ba28ddbcd6d10154714031496197c" - }, - "opened_at": { - "display_value": "14/02/2023 17:10:48", - "value": "2023-02-14 20:10:48" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "eb5ba28ddbcd6d10154714031496197c", - "value": "eb5ba28ddbcd6d10154714031496197c" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Anna Cristina Vaz Ferreira", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/257a0e3b1be2d01029846538fa4bcb84", - "value": "257a0e3b1be2d01029846538fa4bcb84" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - ITAUNA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/e722f6e91b6f1050e77eb9121b4bcbdb", - "value": "e722f6e91b6f1050e77eb9121b4bcbdb" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0053185", - "value": "RITM0053185" - }, - "request": { - "display_value": "REQ0053176", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/e40d78831b0f645029846538fa4bcb28", - "value": "e40d78831b0f645029846538fa4bcb28" - }, - "opened_at": { - "display_value": "26/03/2021 15:37:27", - "value": "2021-03-26 18:37:27" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "ec0d78831b0f645029846538fa4bcb28", - "value": "ec0d78831b0f645029846538fa4bcb28" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Service Desk GW", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/21768b641b7f149029846538fa4bcb5c", - "value": "21768b641b7f149029846538fa4bcb5c" - }, - "description": { - "display_value": "Nome:\tTiago Soares de Oliveira\r\nTelefone/Ramal:\t11-98351-3416\r\nLocalidade:\tYellow - São Bernardo do Campo\r\n\r\nProblema/Solicitação:\tdevido ao rodízio das lojas no período de pandemia da Covid-19, o usuário solicita que todas as ligações recebidas na loja sejam direcionadas para o seu telefone pessoal.\r\nramal:7044\r\nTelefone que receberá as ligações: (11)-98351-3416\r\n\t\r\nAtt,\tBruno Melo.", - "value": "Nome:\tTiago Soares de Oliveira\r\nTelefone/Ramal:\t11-98351-3416\r\nLocalidade:\tYellow - São Bernardo do Campo\r\n\r\nProblema/Solicitação:\tdevido ao rodízio das lojas no período de pandemia da Covid-19, o usuário solicita que todas as ligações recebidas na loja sejam direcionadas para o seu telefone pessoal.\r\nramal:7044\r\nTelefone que receberá as ligações: (11)-98351-3416\r\n\t\r\nAtt,\tBruno Melo." - }, - "location": { - "display_value": "YELLOW - SÃO BERNARDO", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/77223ae91b6f1050e77eb9121b4bcb69", - "value": "77223ae91b6f1050e77eb9121b4bcb69" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0683019", - "value": "RITM0683019" - }, - "request": { - "display_value": "REQ0681298", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/a42d9d9897166654501634a6f053afbc", - "value": "a42d9d9897166654501634a6f053afbc" - }, - "opened_at": { - "display_value": "18/06/2025 15:36:39", - "value": "2025-06-18 18:36:39" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "ec2d9d9897166654501634a6f053afbc", - "value": "ec2d9d9897166654501634a6f053afbc" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Mayara Maria Da Silva", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/013128671b374e54c5e163923b4bcb28", - "value": "013128671b374e54c5e163923b4bcb28" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HYUNDAI - MATRIZ", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/a3223ae91b6f1050e77eb9121b4bcb12", - "value": "a3223ae91b6f1050e77eb9121b4bcb12" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0127362", - "value": "RITM0127362" - }, - "request": { - "display_value": "REQ0127340", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/a430994f1b237490c5e163923b4bcbe3", - "value": "a430994f1b237490c5e163923b4bcbe3" - }, - "opened_at": { - "display_value": "05/11/2021 09:43:50", - "value": "2021-11-05 12:43:50" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "ec30994f1b237490c5e163923b4bcbe3", - "value": "ec30994f1b237490c5e163923b4bcbe3" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Felipe Nauar Barroso*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/7923bb9c1be6b0d0c5e163923b4bcbeb", - "value": "7923bb9c1be6b0d0c5e163923b4bcbeb" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - BRASILIA SIA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/3b223ae91b6f1050e77eb9121b4bcb37", - "value": "3b223ae91b6f1050e77eb9121b4bcb37" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0062269", - "value": "RITM0062269" - }, - "request": { - "display_value": "REQ0062258", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/a472a9611bbfe090e77eb9121b4bcb6f", - "value": "a472a9611bbfe090e77eb9121b4bcb6f" - }, - "opened_at": { - "display_value": "28/04/2021 09:17:13", - "value": "2021-04-28 12:17:13" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "ec72a9611bbfe090e77eb9121b4bcb6f", - "value": "ec72a9611bbfe090e77eb9121b4bcb6f" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Rosana Santos Da Cruz", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/e97a0e3b1be2d01029846538fa4bcbcf", - "value": "e97a0e3b1be2d01029846538fa4bcbcf" - }, - "description": { - "display_value": "Bom dia! Gentileza configurar os ramais do telefone 31 40428200, pois somente dois telefones da loja estão recebendo fazendo e recebendo ligações, os outros ramais estão mudos", - "value": "Bom dia! Gentileza configurar os ramais do telefone 31 40428200, pois somente dois telefones da loja estão recebendo fazendo e recebendo ligações, os outros ramais estão mudos" - }, - "location": { - "display_value": "HYUNDAI - BELO HORIZONTE", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/e722f6e91b6f1050e77eb9121b4bcbff", - "value": "e722f6e91b6f1050e77eb9121b4bcbff" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0264742", - "value": "RITM0264742" - }, - "request": { - "display_value": "REQ0264709", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/a49afaae1b93d910598a2021f54bcbaa", - "value": "a49afaae1b93d910598a2021f54bcbaa" - }, - "opened_at": { - "display_value": "24/11/2022 10:18:14", - "value": "2022-11-24 13:18:14" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "ec9afaae1b93d910598a2021f54bcbaa", - "value": "ec9afaae1b93d910598a2021f54bcbaa" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Isabel Gomes Dos Santos Lima*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/71c5be2bdba505101547140314961922", - "value": "71c5be2bdba505101547140314961922" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0290437", - "value": "RITM0290437" - }, - "request": { - "display_value": "REQ0290397", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/a53c84c91b6c6110c5e163923b4bcb89", - "value": "a53c84c91b6c6110c5e163923b4bcb89" - }, - "opened_at": { - "display_value": "20/01/2023 09:04:03", - "value": "2023-01-20 12:04:03" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "ed3c84c91b6c6110c5e163923b4bcb89", - "value": "ed3c84c91b6c6110c5e163923b4bcb89" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Simone Cristina Do Nascimento*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/751009251bb41910f46fa687fa4bcb93", - "value": "751009251bb41910f46fa687fa4bcb93" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0621631", - "value": "RITM0621631" - }, - "request": { - "display_value": "REQ0620010", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/a589e6823b6fded0f6e903f136e45ac0", - "value": "a589e6823b6fded0f6e903f136e45ac0" - }, - "opened_at": { - "display_value": "07/02/2025 14:47:07", - "value": "2025-02-07 17:47:07" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "ed89e6823b6fded0f6e903f136e45ac0", - "value": "ed89e6823b6fded0f6e903f136e45ac0" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Josie De Almeida Lima Figueiredo", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/68f4df5887041a54ab40c8440cbb35e0", - "value": "68f4df5887041a54ab40c8440cbb35e0" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - JK", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/6322f6e91b6f1050e77eb9121b4bcbdd", - "value": "6322f6e91b6f1050e77eb9121b4bcbdd" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0310256", - "value": "RITM0310256" - }, - "request": { - "display_value": "REQ0310195", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/a5c41e84db69ed50154714031496195b", - "value": "a5c41e84db69ed50154714031496195b" - }, - "opened_at": { - "display_value": "08/03/2023 09:29:33", - "value": "2023-03-08 12:29:33" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "edc41e84db69ed50154714031496195b", - "value": "edc41e84db69ed50154714031496195b" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Simone De Paula Freitas*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/05d5a61c1b586d90598a2021f54bcbd6", - "value": "05d5a61c1b586d90598a2021f54bcbd6" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0182271", - "value": "RITM0182271" - }, - "request": { - "display_value": "REQ0182242", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/a5e4b5601b8b0910f46fa687fa4bcbaf", - "value": "a5e4b5601b8b0910f46fa687fa4bcbaf" - }, - "opened_at": { - "display_value": "20/04/2022 17:39:09", - "value": "2022-04-20 20:39:09" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "ede4b5601b8b0910f46fa687fa4bcbaf", - "value": "ede4b5601b8b0910f46fa687fa4bcbaf" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Francis Nunes Krautz*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/d89ace7b1be2d01029846538fa4bcb1c", - "value": "d89ace7b1be2d01029846538fa4bcb1c" - }, - "description": { - "display_value": "Bom dia !\r\nConfigurado direcionamento do ramal 0830 para o ramal 0824 em caso de não atendimento ou ocupado, conforme solicitado.", - "value": "Bom dia !\r\nConfigurado direcionamento do ramal 0830 para o ramal 0824 em caso de não atendimento ou ocupado, conforme solicitado." - }, - "location": { - "display_value": "YELLOW - BRASILIA SIA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/3b223ae91b6f1050e77eb9121b4bcb37", - "value": "3b223ae91b6f1050e77eb9121b4bcb37" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0309568", - "value": "RITM0309568" - }, - "request": { - "display_value": "REQ0309509", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/a5f799f71b51a950c5e163923b4bcb34", - "value": "a5f799f71b51a950c5e163923b4bcb34" - }, - "opened_at": { - "display_value": "07/03/2023 10:25:23", - "value": "2023-03-07 13:25:23" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "edf799f71b51a950c5e163923b4bcb34", - "value": "edf799f71b51a950c5e163923b4bcb34" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Francis Nunes Krautz*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/d89ace7b1be2d01029846538fa4bcb1c", - "value": "d89ace7b1be2d01029846538fa4bcb1c" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - BRASILIA SIA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/3b223ae91b6f1050e77eb9121b4bcb37", - "value": "3b223ae91b6f1050e77eb9121b4bcb37" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0578120", - "value": "RITM0578120" - }, - "request": { - "display_value": "REQ0576572", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/a62d317b87255e90ab40c8440cbb353c", - "value": "a62d317b87255e90ab40c8440cbb353c" - }, - "opened_at": { - "display_value": "05/11/2024 11:57:05", - "value": "2024-11-05 14:57:05" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "ee2d317b87255e90ab40c8440cbb353c", - "value": "ee2d317b87255e90ab40c8440cbb353c" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Natasha Ribeiro Da Silva*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/0eba0afb1be2d01029846538fa4bcb33", - "value": "0eba0afb1be2d01029846538fa4bcb33" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "ELIVEL - SANTOS", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/2322f6e91b6f1050e77eb9121b4bcbcc", - "value": "2322f6e91b6f1050e77eb9121b4bcbcc" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0583687", - "value": "RITM0583687" - }, - "request": { - "display_value": "REQ0582133", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/66c999b23b31d650f6e903f136e45a32", - "value": "66c999b23b31d650f6e903f136e45a32" - }, - "opened_at": { - "display_value": "14/11/2024 17:04:18", - "value": "2024-11-14 20:04:18" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "eec999b23b31d650f6e903f136e45a32", - "value": "eec999b23b31d650f6e903f136e45a32" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Maria Alcilene Da Silva Lima", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/6db544d31b15f910598a2021f54bcb1b", - "value": "6db544d31b15f910598a2021f54bcb1b" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - GUARULHOS", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/77223ae91b6f1050e77eb9121b4bcb45", - "value": "77223ae91b6f1050e77eb9121b4bcb45" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0204334", - "value": "RITM0204334" - }, - "request": { - "display_value": "REQ0204304", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/a6fb08291b545150598a2021f54bcbde", - "value": "a6fb08291b545150598a2021f54bcbde" - }, - "opened_at": { - "display_value": "24/06/2022 15:53:08", - "value": "2022-06-24 18:53:08" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "eefb08291b545150598a2021f54bcbde", - "value": "eefb08291b545150598a2021f54bcbde" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Olivia Arguelho De Brito*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/832780471bb4741029846538fa4bcb9b", - "value": "832780471bb4741029846538fa4bcb9b" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - CAMPO GRANDE", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/b7223ae91b6f1050e77eb9121b4bcb3c", - "value": "b7223ae91b6f1050e77eb9121b4bcb3c" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0174333", - "value": "RITM0174333" - }, - "request": { - "display_value": "REQ0174306", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/b847f2411b228950598a2021f54bcb09", - "value": "b847f2411b228950598a2021f54bcb09" - }, - "opened_at": { - "display_value": "28/03/2022 15:14:39", - "value": "2022-03-28 18:14:39" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "f047f2411b228950598a2021f54bcb0a", - "value": "f047f2411b228950598a2021f54bcb0a" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Aldenor Lima Mota", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/cd9a42bb1be2d01029846538fa4bcb44", - "value": "cd9a42bb1be2d01029846538fa4bcb44" - }, - "description": { - "display_value": "Ramal : Não sabe \r\nIP: 10.50.21.18\r\n", - "value": "Ramal : Não sabe \r\nIP: 10.50.21.18\r\n" - }, - "location": { - "display_value": "YELLOW - SANTOS DUMONT", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/7542f7d81be6b0d0c5e163923b4bcbee", - "value": "7542f7d81be6b0d0c5e163923b4bcbee" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0543027", - "value": "RITM0543027" - }, - "request": { - "display_value": "REQ0541572", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/b86e726f87409250ab40c8440cbb359d", - "value": "b86e726f87409250ab40c8440cbb359d" - }, - "opened_at": { - "display_value": "22/08/2024 08:29:23", - "value": "2024-08-22 11:29:23" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "f06e726f87409250ab40c8440cbb359e", - "value": "f06e726f87409250ab40c8440cbb359e" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Carina Bertoloto Dunder*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/83c90b57db3ef5901547140314961960", - "value": "83c90b57db3ef5901547140314961960" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HYUNDAI - MATRIZ", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/a3223ae91b6f1050e77eb9121b4bcb12", - "value": "a3223ae91b6f1050e77eb9121b4bcb12" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0241654", - "value": "RITM0241654" - }, - "request": { - "display_value": "REQ0241623", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/b87a881edbde999015471403149619b1", - "value": "b87a881edbde999015471403149619b1" - }, - "opened_at": { - "display_value": "04/10/2022 09:47:29", - "value": "2022-10-04 12:47:29" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "f07a881edbde999015471403149619b2", - "value": "f07a881edbde999015471403149619b2" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Service Desk GW", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/21768b641b7f149029846538fa4bcb5c", - "value": "21768b641b7f149029846538fa4bcb5c" - }, - "description": { - "display_value": "Mandar um Relatório da Lista de Ramais da Loja por Completo das Antiga URA ( Esta Queimada )\r\nTroco Chave > 41-3072-2751 <", - "value": "Mandar um Relatório da Lista de Ramais da Loja por Completo das Antiga URA ( Esta Queimada )\r\nTroco Chave > 41-3072-2751 <" - }, - "location": { - "display_value": "YELLOW - NOSSA SRA DA LUZ", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/3f223ae91b6f1050e77eb9121b4bcb54", - "value": "3f223ae91b6f1050e77eb9121b4bcb54" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0356047", - "value": "RITM0356047" - }, - "request": { - "display_value": "REQ0355768", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/b88766a31b6b6510f46fa687fa4bcb41", - "value": "b88766a31b6b6510f46fa687fa4bcb41" - }, - "opened_at": { - "display_value": "26/06/2023 17:55:45", - "value": "2023-06-26 20:55:45" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "f08766a31b6b6510f46fa687fa4bcb42", - "value": "f08766a31b6b6510f46fa687fa4bcb42" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Camila Lima Firmino", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/4d9a42bb1be2d01029846538fa4bcb41", - "value": "4d9a42bb1be2d01029846538fa4bcb41" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "PAULINVEL", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/ef22f6e91b6f1050e77eb9121b4bcbc7", - "value": "ef22f6e91b6f1050e77eb9121b4bcbc7" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0584586", - "value": "RITM0584586" - }, - "request": { - "display_value": "REQ0583031", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/b898a55097cad610501634a6f053af3b", - "value": "b898a55097cad610501634a6f053af3b" - }, - "opened_at": { - "display_value": "19/11/2024 09:59:48", - "value": "2024-11-19 12:59:48" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "f098a55097cad610501634a6f053af3c", - "value": "f098a55097cad610501634a6f053af3c" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Diogo Henrique Alves Da Silva", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/9beb8ba11bc78650c5e163923b4bcb8f", - "value": "9beb8ba11bc78650c5e163923b4bcb8f" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - TATUAPE", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/b988f06fdbc909101547140314961969", - "value": "b988f06fdbc909101547140314961969" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0666461", - "value": "RITM0666461" - }, - "request": { - "display_value": "REQ0664786", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/b9ebc83197a9e614501634a6f053afbd", - "value": "b9ebc83197a9e614501634a6f053afbd" - }, - "opened_at": { - "display_value": "16/05/2025 18:45:32", - "value": "2025-05-16 21:45:32" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "f1ebc83197a9e614501634a6f053afbe", - "value": "f1ebc83197a9e614501634a6f053afbe" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Claudio Roberto Marciano", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/759a06bb1be2d01029846538fa4bcbd6", - "value": "759a06bb1be2d01029846538fa4bcbd6" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - LAURO DE FREITAS", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/af22f6e91b6f1050e77eb9121b4bcbdd", - "value": "af22f6e91b6f1050e77eb9121b4bcbdd" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0540571", - "value": "RITM0540571" - }, - "request": { - "display_value": "REQ0539127", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/ba37f46187841e94ab40c8440cbb3516", - "value": "ba37f46187841e94ab40c8440cbb3516" - }, - "opened_at": { - "display_value": "15/08/2024 17:31:02", - "value": "2024-08-15 20:31:02" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "f237f46187841e94ab40c8440cbb3517", - "value": "f237f46187841e94ab40c8440cbb3517" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Roseli Oliveira", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/0c321550db2a6d10154714031496197c", - "value": "0c321550db2a6d10154714031496197c" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - CONSOLACAO", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/6b22f6e91b6f1050e77eb9121b4bcbd6", - "value": "6b22f6e91b6f1050e77eb9121b4bcbd6" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0543761", - "value": "RITM0543761" - }, - "request": { - "display_value": "REQ0542301", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/bb9df0881b589a50c5e163923b4bcb8f", - "value": "bb9df0881b589a50c5e163923b4bcb8f" - }, - "opened_at": { - "display_value": "23/08/2024 12:23:46", - "value": "2024-08-23 15:23:46" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "f39df0881b589a50c5e163923b4bcb90", - "value": "f39df0881b589a50c5e163923b4bcb90" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Raissa Lopes Da Silva", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/501d20fd8784de94ab40c8440cbb35e9", - "value": "501d20fd8784de94ab40c8440cbb35e9" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - IBIRAPUERA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/b3223ae91b6f1050e77eb9121b4bcb46", - "value": "b3223ae91b6f1050e77eb9121b4bcb46" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0365666", - "value": "RITM0365666" - }, - "request": { - "display_value": "REQ0365290", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/bbc587be1b80fdd0f46fa687fa4bcbac", - "value": "bbc587be1b80fdd0f46fa687fa4bcbac" - }, - "opened_at": { - "display_value": "19/07/2023 08:44:04", - "value": "2023-07-19 11:44:04" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "f3c587be1b80fdd0f46fa687fa4bcbad", - "value": "f3c587be1b80fdd0f46fa687fa4bcbad" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Joao Victor Wendsley Guimaraes*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/58ca0efb1be2d01029846538fa4bcb40", - "value": "58ca0efb1be2d01029846538fa4bcb40" - }, - "description": { - "display_value": "tronco chave: 31 2533-0392 ", - "value": "tronco chave: 31 2533-0392 " - }, - "location": { - "display_value": "YELLOW - ESTORIL(BH)", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/fb223ae91b6f1050e77eb9121b4bcb43", - "value": "fb223ae91b6f1050e77eb9121b4bcb43" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0285438", - "value": "RITM0285438" - }, - "request": { - "display_value": "REQ0285401", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/bc0c60ad1b18e1d0f46fa687fa4bcb01", - "value": "bc0c60ad1b18e1d0f46fa687fa4bcb01" - }, - "opened_at": { - "display_value": "09/01/2023 14:24:15", - "value": "2023-01-09 17:24:15" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "f40c60ad1b18e1d0f46fa687fa4bcb02", - "value": "f40c60ad1b18e1d0f46fa687fa4bcb02" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Simone Cristina do Nascimento*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/437e746d1bf41910598a2021f54bcb16", - "value": "437e746d1bf41910598a2021f54bcb16" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0622183", - "value": "RITM0622183" - }, - "request": { - "display_value": "REQ0620562", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/bc4995cb872f1610ab40c8440cbb355c", - "value": "bc4995cb872f1610ab40c8440cbb355c" - }, - "opened_at": { - "display_value": "10/02/2025 11:30:21", - "value": "2025-02-10 14:30:21" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "f44995cb872f1610ab40c8440cbb355d", - "value": "f44995cb872f1610ab40c8440cbb355d" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Ana Beatriz Dos Santos Ferreira", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/ba11376c1bc2a590c5e163923b4bcb5a", - "value": "ba11376c1bc2a590c5e163923b4bcb5a" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - RECIFE", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/2322f6e91b6f1050e77eb9121b4bcbe6", - "value": "2322f6e91b6f1050e77eb9121b4bcbe6" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0645906", - "value": "RITM0645906" - }, - "request": { - "display_value": "REQ0644259", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/bccf63173b28e2902b4dd037f4e45ae2", - "value": "bccf63173b28e2902b4dd037f4e45ae2" - }, - "opened_at": { - "display_value": "02/04/2025 10:09:10", - "value": "2025-04-02 13:09:10" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "f4cf63173b28e2902b4dd037f4e45ae3", - "value": "f4cf63173b28e2902b4dd037f4e45ae3" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Marcelo Rodrigues Parreira", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/30aacebb1be2d01029846538fa4bcb24", - "value": "30aacebb1be2d01029846538fa4bcb24" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - SAO BERNARDO", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/6322f6e91b6f1050e77eb9121b4bcbea", - "value": "6322f6e91b6f1050e77eb9121b4bcbea" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0690118", - "value": "RITM0690118" - }, - "request": { - "display_value": "REQ0688392", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/bcf0c54d3b6ae6d0f6e903f136e45a46", - "value": "bcf0c54d3b6ae6d0f6e903f136e45a46" - }, - "opened_at": { - "display_value": "03/07/2025 07:44:40", - "value": "2025-07-03 10:44:40" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "f4f0c54d3b6ae6d0f6e903f136e45a47", - "value": "f4f0c54d3b6ae6d0f6e903f136e45a47" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Gustavo Oliveira Tavares", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/93a51e5f87dd9a10ab40c8440cbb356d", - "value": "93a51e5f87dd9a10ab40c8440cbb356d" - }, - "description": { - "display_value": "Colaborador solicita a configuração do ramal que chegou em sua localidade, devido terem efetuado a troca mas até o momento ainda não houve configuração nas mesas e o ramal segue desconfigurado. Poderiam verificar?\r\n\r\nIP: 10.50.21.16\r\nKb não localizado\r\n\r\nContato: (85) 98123-9415\r\ne-mail: julio.garcia@d21motors.com.br", - "value": "Colaborador solicita a configuração do ramal que chegou em sua localidade, devido terem efetuado a troca mas até o momento ainda não houve configuração nas mesas e o ramal segue desconfigurado. Poderiam verificar?\r\n\r\nIP: 10.50.21.16\r\nKb não localizado\r\n\r\nContato: (85) 98123-9415\r\ne-mail: julio.garcia@d21motors.com.br" - }, - "location": { - "display_value": "YELLOW - SANTOS DUMONT", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/7542f7d81be6b0d0c5e163923b4bcbee", - "value": "7542f7d81be6b0d0c5e163923b4bcbee" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0629805", - "value": "RITM0629805" - }, - "request": { - "display_value": "REQ0628178", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/bd362f88878ca290ab40c8440cbb3554", - "value": "bd362f88878ca290ab40c8440cbb3554" - }, - "opened_at": { - "display_value": "26/02/2025 10:35:49", - "value": "2025-02-26 13:35:49" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "f5362f88878ca290ab40c8440cbb3555", - "value": "f5362f88878ca290ab40c8440cbb3555" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Diogo Henrique Alves Da Silva", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/9beb8ba11bc78650c5e163923b4bcb8f", - "value": "9beb8ba11bc78650c5e163923b4bcb8f" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - CANOAS", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/f3223ae91b6f1050e77eb9121b4bcb3d", - "value": "f3223ae91b6f1050e77eb9121b4bcb3d" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0434407", - "value": "RITM0434407" - }, - "request": { - "display_value": "REQ0433528", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/bd3a616e1b07f510c5e163923b4bcba7", - "value": "bd3a616e1b07f510c5e163923b4bcba7" - }, - "opened_at": { - "display_value": "14/12/2023 10:33:46", - "value": "2023-12-14 13:33:46" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "f53a616e1b07f510c5e163923b4bcba8", - "value": "f53a616e1b07f510c5e163923b4bcba8" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Lara Lorrany Barbosa Bispo", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/919a82bb1be2d01029846538fa4bcb35", - "value": "919a82bb1be2d01029846538fa4bcb35" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - BELO HORIZONTE", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/2b22f6e91b6f1050e77eb9121b4bcbd2", - "value": "2b22f6e91b6f1050e77eb9121b4bcbd2" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0218935", - "value": "RITM0218935" - }, - "request": { - "display_value": "REQ0218904", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/bd72e2b3db4d95501547140314961950", - "value": "bd72e2b3db4d95501547140314961950" - }, - "opened_at": { - "display_value": "08/08/2022 09:24:03", - "value": "2022-08-08 12:24:03" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "f572e2b3db4d95501547140314961951", - "value": "f572e2b3db4d95501547140314961951" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Isabel Gomes Dos Santos Lima*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/71c5be2bdba505101547140314961922", - "value": "71c5be2bdba505101547140314961922" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0553058", - "value": "RITM0553058" - }, - "request": { - "display_value": "REQ0551577", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/bef357d21b681690c5e163923b4bcbfe", - "value": "bef357d21b681690c5e163923b4bcbfe" - }, - "opened_at": { - "display_value": "12/09/2024 09:22:43", - "value": "2024-09-12 12:22:43" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "f6f357d21b681690c5e163923b4bcbff", - "value": "f6f357d21b681690c5e163923b4bcbff" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Raissa Lopes Da Silva", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/501d20fd8784de94ab40c8440cbb35e9", - "value": "501d20fd8784de94ab40c8440cbb35e9" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - IBIRAPUERA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/b3223ae91b6f1050e77eb9121b4bcb46", - "value": "b3223ae91b6f1050e77eb9121b4bcb46" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0517345", - "value": "RITM0517345" - }, - "request": { - "display_value": "REQ0515959", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/bf4dd7201b0f4610c5e163923b4bcb38", - "value": "bf4dd7201b0f4610c5e163923b4bcb38" - }, - "opened_at": { - "display_value": "24/06/2024 09:59:56", - "value": "2024-06-24 12:59:56" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "f74dd7201b0f4610c5e163923b4bcb39", - "value": "f74dd7201b0f4610c5e163923b4bcb39" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Raiane De Abreu Pinheiro*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/9a7a8e3b1be2d01029846538fa4bcb20", - "value": "9a7a8e3b1be2d01029846538fa4bcb20" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - BARRA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/2b32c2b91bffe550598a2021f54bcb69", - "value": "2b32c2b91bffe550598a2021f54bcb69" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0357081", - "value": "RITM0357081" - }, - "request": { - "display_value": "REQ0356793", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/bfb0a0141b3fe910f46fa687fa4bcb57", - "value": "bfb0a0141b3fe910f46fa687fa4bcb57" - }, - "opened_at": { - "display_value": "28/06/2023 16:02:23", - "value": "2023-06-28 19:02:23" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "f7b0a0141b3fe910f46fa687fa4bcb58", - "value": "f7b0a0141b3fe910f46fa687fa4bcb58" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Salomao do Amparo Amaral*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/bfe82cf01b4de510c5e163923b4bcb45", - "value": "bfe82cf01b4de510c5e163923b4bcb45" - }, - "description": { - "display_value": "Colaboradora relata que foi alterado todos os ramais da loja so apenas um não foi trocado e não esta funcionando \r\nKB não encontrado\r\nNumero para contato (11) 98656-0183", - "value": "Colaboradora relata que foi alterado todos os ramais da loja so apenas um não foi trocado e não esta funcionando \r\nKB não encontrado\r\nNumero para contato (11) 98656-0183" - }, - "location": { - "display_value": "HMB - CEASA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/c2b8ba4c1b84641029846538fa4bcbb5", - "value": "c2b8ba4c1b84641029846538fa4bcbb5" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0354848", - "value": "RITM0354848" - }, - "request": { - "display_value": "REQ0354589", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/b00b815edb2bad101547140314961920", - "value": "b00b815edb2bad101547140314961920" - }, - "opened_at": { - "display_value": "22/06/2023 13:59:12", - "value": "2023-06-22 16:59:12" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "f80b815edb2bad101547140314961920", - "value": "f80b815edb2bad101547140314961920" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Alexandre De Oliveira*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/132813b81bc42810e77eb9121b4bcb66", - "value": "132813b81bc42810e77eb9121b4bcb66" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - CAMPINAS", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/7b223ae91b6f1050e77eb9121b4bcb3b", - "value": "7b223ae91b6f1050e77eb9121b4bcb3b" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0468977", - "value": "RITM0468977" - }, - "request": { - "display_value": "REQ0467795", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/b027f8cadbf0c2501547140314961941", - "value": "b027f8cadbf0c2501547140314961941" - }, - "opened_at": { - "display_value": "08/03/2024 17:23:31", - "value": "2024-03-08 20:23:31" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "f827f8cadbf0c2501547140314961941", - "value": "f827f8cadbf0c2501547140314961941" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Fabio Junior Furbino", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/798a867b1be2d01029846538fa4bcb1d", - "value": "798a867b1be2d01029846538fa4bcb1d" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - BELO HORIZONTE", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/2b22f6e91b6f1050e77eb9121b4bcbd2", - "value": "2b22f6e91b6f1050e77eb9121b4bcbd2" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0327622", - "value": "RITM0327622" - }, - "request": { - "display_value": "REQ0327542", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/b0396d4ddb5665141547140314961912", - "value": "b0396d4ddb5665141547140314961912" - }, - "opened_at": { - "display_value": "17/04/2023 15:40:11", - "value": "2023-04-17 18:40:11" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "f8396d4ddb5665141547140314961912", - "value": "f8396d4ddb5665141547140314961912" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Antonio Vinicius Lopes dos Santos", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/5484ad7adbf27c50154714031496196b", - "value": "5484ad7adbf27c50154714031496196b" - }, - "description": { - "display_value": "Colaboradora solicitou configuração de ramal de sua sala, informa também que já possui o aparelho.\r\nKB não encontrado. ", - "value": "Colaboradora solicitou configuração de ramal de sua sala, informa também que já possui o aparelho.\r\nKB não encontrado. " - }, - "location": { - "display_value": "YELLOW - BRASILIA SIA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/3b223ae91b6f1050e77eb9121b4bcb37", - "value": "3b223ae91b6f1050e77eb9121b4bcb37" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0184277", - "value": "RITM0184277" - }, - "request": { - "display_value": "REQ0184248", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/b08de9f61b0fc950f46fa687fa4bcb64", - "value": "b08de9f61b0fc950f46fa687fa4bcb64" - }, - "opened_at": { - "display_value": "27/04/2022 16:53:12", - "value": "2022-04-27 19:53:12" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "f88de9f61b0fc950f46fa687fa4bcb64", - "value": "f88de9f61b0fc950f46fa687fa4bcb64" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Janaina Da Silva Sousa", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/970eefc21b862490bb0f32681b4bcbf7", - "value": "970eefc21b862490bb0f32681b4bcbf7" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - FORTALEZA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/2322f6e91b6f1050e77eb9121b4bcbd9", - "value": "2322f6e91b6f1050e77eb9121b4bcbd9" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0118218", - "value": "RITM0118218" - }, - "request": { - "display_value": "REQ0118198", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/b23a95f5dbcf38d01547140314961906", - "value": "b23a95f5dbcf38d01547140314961906" - }, - "opened_at": { - "display_value": "07/10/2021 16:43:53", - "value": "2021-10-07 19:43:53" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "fa3a95f5dbcf38d01547140314961906", - "value": "fa3a95f5dbcf38d01547140314961906" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Kethelin Cristiane Dos Santos Galdino*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/71289f781bc42810e77eb9121b4bcbfd", - "value": "71289f781bc42810e77eb9121b4bcbfd" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0312246", - "value": "RITM0312246" - }, - "request": { - "display_value": "REQ0312183", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/b24a3b6ddb65a9901547140314961953", - "value": "b24a3b6ddb65a9901547140314961953" - }, - "opened_at": { - "display_value": "13/03/2023 08:44:00", - "value": "2023-03-13 11:44:00" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "fa4a3b6ddb65a9901547140314961953", - "value": "fa4a3b6ddb65a9901547140314961953" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Henrique Alves Neto*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/557ca32cdb6e1114154714031496197e", - "value": "557ca32cdb6e1114154714031496197e" - }, - "description": { - "display_value": "Colaboradora solicita que seja configurado o ramal na mesa dela porque o mesmo está aparecendo sem serviço.\r\nKB não encontrada na base de conhecimentos.", - "value": "Colaboradora solicita que seja configurado o ramal na mesa dela porque o mesmo está aparecendo sem serviço.\r\nKB não encontrada na base de conhecimentos." - }, - "location": { - "display_value": "HYUNDAI - SALVADOR", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/3b223ae91b6f1050e77eb9121b4bcb1d", - "value": "3b223ae91b6f1050e77eb9121b4bcb1d" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0226662", - "value": "RITM0226662" - }, - "request": { - "display_value": "REQ0226631", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/b259afb6db69d550154714031496190e", - "value": "b259afb6db69d550154714031496190e" - }, - "opened_at": { - "display_value": "30/08/2022 08:31:15", - "value": "2022-08-30 11:31:15" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "fa59afb6db69d550154714031496190e", - "value": "fa59afb6db69d550154714031496190e" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Service Desk GW", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/21768b641b7f149029846538fa4bcb5c", - "value": "21768b641b7f149029846538fa4bcb5c" - }, - "description": { - "display_value": "Ramal não Puxa as Ligações dos Consultores Pós-Vendas\r\nModelo - yalink / 19p2", - "value": "Ramal não Puxa as Ligações dos Consultores Pós-Vendas\r\nModelo - yalink / 19p2" - }, - "location": { - "display_value": "YELLOW - CAMPINAS", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/7b223ae91b6f1050e77eb9121b4bcb3b", - "value": "7b223ae91b6f1050e77eb9121b4bcb3b" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0664321", - "value": "RITM0664321" - }, - "request": { - "display_value": "REQ0662649", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/b296bbbc97e92ed0501634a6f053af6c", - "value": "b296bbbc97e92ed0501634a6f053af6c" - }, - "opened_at": { - "display_value": "14/05/2025 09:17:03", - "value": "2025-05-14 12:17:03" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "fa96bbbc97e92ed0501634a6f053af6c", - "value": "fa96bbbc97e92ed0501634a6f053af6c" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Miriam Rosana Da Silva", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/08ba06fb1be2d01029846538fa4bcbd7", - "value": "08ba06fb1be2d01029846538fa4bcbd7" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - CAMPINAS", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/ef22f6e91b6f1050e77eb9121b4bcbd4", - "value": "ef22f6e91b6f1050e77eb9121b4bcbd4" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0386390", - "value": "RITM0386390" - }, - "request": { - "display_value": "REQ0385836", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/b308c6da1bc93990598a2021f54bcbbd", - "value": "b308c6da1bc93990598a2021f54bcbbd" - }, - "opened_at": { - "display_value": "05/09/2023 08:00:05", - "value": "2023-09-05 11:00:05" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "fb08c6da1bc93990598a2021f54bcbbd", - "value": "fb08c6da1bc93990598a2021f54bcbbd" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Simone Cristina Do Nascimento*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/751009251bb41910f46fa687fa4bcb93", - "value": "751009251bb41910f46fa687fa4bcb93" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0578250", - "value": "RITM0578250" - }, - "request": { - "display_value": "REQ0576702", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/b369967b3b6552902b4dd037f4e45a99", - "value": "b369967b3b6552902b4dd037f4e45a99" - }, - "opened_at": { - "display_value": "05/11/2024 14:00:36", - "value": "2024-11-05 17:00:36" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "fb69967b3b6552902b4dd037f4e45a99", - "value": "fb69967b3b6552902b4dd037f4e45a99" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Denis De Sousa Gomes", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/c683bbfd1b560654598a2021f54bcbb0", - "value": "c683bbfd1b560654598a2021f54bcbb0" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - ANHANGUERA MATRIZ", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/bf223ae91b6f1050e77eb9121b4bcb4f", - "value": "bf223ae91b6f1050e77eb9121b4bcb4f" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0444275", - "value": "RITM0444275" - }, - "request": { - "display_value": "REQ0443300", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/b3922ffadb6bf11015471403149619db", - "value": "b3922ffadb6bf11015471403149619db" - }, - "opened_at": { - "display_value": "09/01/2024 10:29:42", - "value": "2024-01-09 13:29:42" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "fb922ffadb6bf11015471403149619db", - "value": "fb922ffadb6bf11015471403149619db" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Raphael Silva Oliveira*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/9ac858011b20a110c5e163923b4bcb4b", - "value": "9ac858011b20a110c5e163923b4bcb4b" - }, - "description": { - "display_value": "colaboradora solicita a configuração da ura para o departamento de novos pois o mesmo não esta configurado na ura.\r\nKb não localizada.", - "value": "colaboradora solicita a configuração da ura para o departamento de novos pois o mesmo não esta configurado na ura.\r\nKb não localizada." - }, - "location": { - "display_value": "HYUNDAI - RP FIUSA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/fb223ae91b6f1050e77eb9121b4bcb1c", - "value": "fb223ae91b6f1050e77eb9121b4bcb1c" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0686290", - "value": "RITM0686290" - }, - "request": { - "display_value": "REQ0684566", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/b3f62d723b5e2a50f6e903f136e45a8f", - "value": "b3f62d723b5e2a50f6e903f136e45a8f" - }, - "opened_at": { - "display_value": "26/06/2025 10:44:33", - "value": "2025-06-26 13:44:33" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "fbf62d723b5e2a50f6e903f136e45a8f", - "value": "fbf62d723b5e2a50f6e903f136e45a8f" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Izabella Da Silva Gomes De Araujo", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/768d8ede1b0d3990598a2021f54bcb19", - "value": "768d8ede1b0d3990598a2021f54bcb19" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - MOREIRA GUIMARAES", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/2b28b93f87c9de10ab40c8440cbb35a6", - "value": "2b28b93f87c9de10ab40c8440cbb35a6" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0193067", - "value": "RITM0193067" - }, - "request": { - "display_value": "REQ0193037", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/a4ab638b1be7cd50f46fa687fa4bcbed", - "value": "a4ab638b1be7cd50f46fa687fa4bcbed" - }, - "opened_at": { - "display_value": "23/05/2022 17:14:07", - "value": "2022-05-23 20:14:07" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "fcab638b1be7cd50f46fa687fa4bcbed", - "value": "fcab638b1be7cd50f46fa687fa4bcbed" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Francisco Marconi De Medeiros", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/f69ac6bb1be2d01029846538fa4bcbdb", - "value": "f69ac6bb1be2d01029846538fa4bcbdb" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - FORTALEZA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/2322f6e91b6f1050e77eb9121b4bcbd9", - "value": "2322f6e91b6f1050e77eb9121b4bcbd9" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0334876", - "value": "RITM0334876" - }, - "request": { - "display_value": "REQ0334787", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/b4e0fdbedbaee1101547140314961903", - "value": "b4e0fdbedbaee1101547140314961903" - }, - "opened_at": { - "display_value": "05/05/2023 12:58:51", - "value": "2023-05-05 15:58:51" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "fce0fdbedbaee1101547140314961903", - "value": "fce0fdbedbaee1101547140314961903" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Thayane Fonseca De Oliveira", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/18aa4ebb1be2d01029846538fa4bcb76", - "value": "18aa4ebb1be2d01029846538fa4bcb76" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - CRISTIANO MACHADO", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/8a4538e3dbc909101547140314961951", - "value": "8a4538e3dbc909101547140314961951" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0335081", - "value": "RITM0335081" - }, - "request": { - "display_value": "REQ0334991", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/b4f9ea76dbaa2510154714031496199f", - "value": "b4f9ea76dbaa2510154714031496199f" - }, - "opened_at": { - "display_value": "05/05/2023 17:08:09", - "value": "2023-05-05 20:08:09" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "fcf9ea76dbaa2510154714031496199f", - "value": "fcf9ea76dbaa2510154714031496199f" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Daiane Almeida Dos Santos", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/946a4ef71be2d01029846538fa4bcb1c", - "value": "946a4ef71be2d01029846538fa4bcb1c" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "PAULINVEL", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/ef22f6e91b6f1050e77eb9121b4bcbc7", - "value": "ef22f6e91b6f1050e77eb9121b4bcbc7" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0084288", - "value": "RITM0084288" - }, - "request": { - "display_value": "REQ0084277", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/b5e3b4a31b0170d0e77eb9121b4bcb65", - "value": "b5e3b4a31b0170d0e77eb9121b4bcb65" - }, - "opened_at": { - "display_value": "05/07/2021 14:20:13", - "value": "2021-07-05 17:20:13" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "fde3b4a31b0170d0e77eb9121b4bcb65", - "value": "fde3b4a31b0170d0e77eb9121b4bcb65" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Kethelin Cristiane Dos Santos Galdino*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/71289f781bc42810e77eb9121b4bcbfd", - "value": "71289f781bc42810e77eb9121b4bcbfd" - }, - "description": { - "display_value": "Devido ao feriado de 09/07/2021 (Revolução Constitucionalista de 1932), o SAC da CAOA LOCADORA não terá atendimento nesse dia. Por isso, pedimos por gentileza que a partir das 18:00 do dia 08/07 as ligações migrem para a assistência 24 horas e só retornem à central da locadora em 12/07 às 08:00 horas. Obrigada!", - "value": "Devido ao feriado de 09/07/2021 (Revolução Constitucionalista de 1932), o SAC da CAOA LOCADORA não terá atendimento nesse dia. Por isso, pedimos por gentileza que a partir das 18:00 do dia 08/07 as ligações migrem para a assistência 24 horas e só retornem à central da locadora em 12/07 às 08:00 horas. Obrigada!" - }, - "location": { - "display_value": "HYUNDAI - MATRIZ", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/a3223ae91b6f1050e77eb9121b4bcb12", - "value": "a3223ae91b6f1050e77eb9121b4bcb12" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0645980", - "value": "RITM0645980" - }, - "request": { - "display_value": "REQ0644333", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/b658f79387a82690ab40c8440cbb3561", - "value": "b658f79387a82690ab40c8440cbb3561" - }, - "opened_at": { - "display_value": "02/04/2025 10:46:44", - "value": "2025-04-02 13:46:44" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "fe58f79387a82690ab40c8440cbb3561", - "value": "fe58f79387a82690ab40c8440cbb3561" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Guilherme Henrique Fonseca Oliveira", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/bf3d28ad872c16d0ab40c8440cbb3599", - "value": "bf3d28ad872c16d0ab40c8440cbb3599" - }, - "description": { - "display_value": "Colaboradora entrou em contato solicitando a configuração do seu ramal, poderiam verificar?\r\n\r\nOBS: Colaboradora não soube informar o IP\r\n\r\nContato:(21) 97269-0153\r\nKB não localizado", - "value": "Colaboradora entrou em contato solicitando a configuração do seu ramal, poderiam verificar?\r\n\r\nOBS: Colaboradora não soube informar o IP\r\n\r\nContato:(21) 97269-0153\r\nKB não localizado" - }, - "location": { - "display_value": "HMB - TIJUCA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/a322f6e91b6f1050e77eb9121b4bcbee", - "value": "a322f6e91b6f1050e77eb9121b4bcbee" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0272052", - "value": "RITM0272052" - }, - "request": { - "display_value": "REQ0272019", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/b68d2fdf1b6bdd90598a2021f54bcb1b", - "value": "b68d2fdf1b6bdd90598a2021f54bcb1b" - }, - "opened_at": { - "display_value": "09/12/2022 08:12:05", - "value": "2022-12-09 11:12:05" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "fe8d2fdf1b6bdd90598a2021f54bcb1b", - "value": "fe8d2fdf1b6bdd90598a2021f54bcb1b" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Isabel Gomes Dos Santos Lima*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/71c5be2bdba505101547140314961922", - "value": "71c5be2bdba505101547140314961922" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0543769", - "value": "RITM0543769" - }, - "request": { - "display_value": "REQ0542309", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/b722cdc087149210ab40c8440cbb35f3", - "value": "b722cdc087149210ab40c8440cbb35f3" - }, - "opened_at": { - "display_value": "23/08/2024 12:43:41", - "value": "2024-08-23 15:43:41" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "ff22cdc087149210ab40c8440cbb35f3", - "value": "ff22cdc087149210ab40c8440cbb35f3" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Vitoria Sirqueira Munchen", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/b93e4b691b0b8650c5e163923b4bcb9e", - "value": "b93e4b691b0b8650c5e163923b4bcb9e" - }, - "description": { - "display_value": "Colaboradora solicita bloqueio do numero 11966565550 , pois fica ligando o dia inteiro na loja \r\n\r\nKb não localizado", - "value": "Colaboradora solicita bloqueio do numero 11966565550 , pois fica ligando o dia inteiro na loja \r\n\r\nKb não localizado" - }, - "location": { - "display_value": "YELLOW - JOÃO DIAS", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/7f223ae91b6f1050e77eb9121b4bcb4b", - "value": "7f223ae91b6f1050e77eb9121b4bcb4b" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0564118", - "value": "RITM0564118" - }, - "request": { - "display_value": "REQ0562607", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/7b4dc0221b4d1210c5e163923b4bcbca", - "value": "7b4dc0221b4d1210c5e163923b4bcbca" - }, - "opened_at": { - "display_value": "07/10/2024 10:04:35", - "value": "2024-10-07 13:04:35" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "ff4d04221b4d1210c5e163923b4bcb53", - "value": "ff4d04221b4d1210c5e163923b4bcb53" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Carina Bertoloto Dunder*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/83c90b57db3ef5901547140314961960", - "value": "83c90b57db3ef5901547140314961960" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0380413", - "value": "RITM0380413" - }, - "request": { - "display_value": "REQ0379915", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/b77684c61bbcf510598a2021f54bcbdf", - "value": "b77684c61bbcf510598a2021f54bcbdf" - }, - "opened_at": { - "display_value": "22/08/2023 17:39:51", - "value": "2023-08-22 20:39:51" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "ff7684c61bbcf510598a2021f54bcbdf", - "value": "ff7684c61bbcf510598a2021f54bcbdf" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Simone Cristina Do Nascimento*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/751009251bb41910f46fa687fa4bcb93", - "value": "751009251bb41910f46fa687fa4bcb93" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - MOEMA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/1b4de6b8dbbaf81015471403149619d0", - "value": "1b4de6b8dbbaf81015471403149619d0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0199218", - "value": "RITM0199218" - }, - "request": { - "display_value": "REQ0199188", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/a7f23d501b405d14f46fa687fa4bcb66", - "value": "a7f23d501b405d14f46fa687fa4bcb66" - }, - "opened_at": { - "display_value": "08/06/2022 15:55:08", - "value": "2022-06-08 18:55:08" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "fff23d501b405d14f46fa687fa4bcb66", - "value": "fff23d501b405d14f46fa687fa4bcb66" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Claudio Alves De Oliveira*", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/0c72ca41dbd8c590154714031496193c", - "value": "0c72ca41dbd8c590154714031496193c" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - NORTE SHOPPING RJ", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/6722f6e91b6f1050e77eb9121b4bcbe0", - "value": "6722f6e91b6f1050e77eb9121b4bcbe0" - }, - "state": { - "display_value": "Encerrado", - "value": "3" - } - }, - { - "number": { - "display_value": "RITM0667758", - "value": "RITM0667758" - }, - "request": { - "display_value": "REQ0666081", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/cbd1cc4b97e52250501634a6f053af3d", - "value": "cbd1cc4b97e52250501634a6f053af3d" - }, - "opened_at": { - "display_value": "20/05/2025 15:14:05", - "value": "2025-05-20 18:14:05" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "07d1cc4b97e52250501634a6f053af3e", - "value": "07d1cc4b97e52250501634a6f053af3e" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Alciene Dos Santos Pereira", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/1e75af1c87811a50ab40c8440cbb357a", - "value": "1e75af1c87811a50ab40c8440cbb357a" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - RICARDO JAFET", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/73223ae91b6f1050e77eb9121b4bcb66", - "value": "73223ae91b6f1050e77eb9121b4bcb66" - }, - "state": { - "display_value": "Aguardando Atendimento", - "value": "1" - } - }, - { - "number": { - "display_value": "RITM0692847", - "value": "RITM0692847" - }, - "request": { - "display_value": "REQ0691120", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/d55f6c7e97aea690501634a6f053afe6", - "value": "d55f6c7e97aea690501634a6f053afe6" - }, - "opened_at": { - "display_value": "08/07/2025 16:57:04", - "value": "2025-07-08 19:57:04" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "115f6c7e97aea690501634a6f053afe7", - "value": "115f6c7e97aea690501634a6f053afe7" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Izabella Da Silva Gomes De Araujo", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/768d8ede1b0d3990598a2021f54bcb19", - "value": "768d8ede1b0d3990598a2021f54bcb19" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - MOREIRA GUIMARAES", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/2b28b93f87c9de10ab40c8440cbb35a6", - "value": "2b28b93f87c9de10ab40c8440cbb35a6" - }, - "state": { - "display_value": "Aguardando Atendimento", - "value": "1" - } - }, - { - "number": { - "display_value": "RITM0553988", - "value": "RITM0553988" - }, - "request": { - "display_value": "REQ0552503", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/013386721b2c9a90c5e163923b4bcb4a", - "value": "013386721b2c9a90c5e163923b4bcb4a" - }, - "opened_at": { - "display_value": "13/09/2024 16:46:46", - "value": "2024-09-13 19:46:46" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "493386721b2c9a90c5e163923b4bcb4a", - "value": "493386721b2c9a90c5e163923b4bcb4a" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Guilherme Henrique Fonseca Oliveira", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/bf3d28ad872c16d0ab40c8440cbb3599", - "value": "bf3d28ad872c16d0ab40c8440cbb3599" - }, - "description": { - "display_value": "Colaboradora solicita 7 Ramais, dois ramais fixos de mesa e cinco sem fio\r\nContanto: (51) 9 8413-8511, (51) 9 9984-0576 Gerente da loja: Geovana\r\nKB não Localizado\r\n", - "value": "Colaboradora solicita 7 Ramais, dois ramais fixos de mesa e cinco sem fio\r\nContanto: (51) 9 8413-8511, (51) 9 9984-0576 Gerente da loja: Geovana\r\nKB não Localizado\r\n" - }, - "location": { - "display_value": "YELLOW - POA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/bb223ae91b6f1050e77eb9121b4bcb63", - "value": "bb223ae91b6f1050e77eb9121b4bcb63" - }, - "state": { - "display_value": "Em Espera", - "value": "-5" - } - }, - { - "number": { - "display_value": "RITM0696832", - "value": "RITM0696832" - }, - "request": { - "display_value": "REQ0695097", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/193326253b3eae10f6e903f136e45a2a", - "value": "193326253b3eae10f6e903f136e45a2a" - }, - "opened_at": { - "display_value": "17/07/2025 14:26:37", - "value": "2025-07-17 17:26:37" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "513326253b3eae10f6e903f136e45a2b", - "value": "513326253b3eae10f6e903f136e45a2b" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Patricia Cristina Fernandes Losano", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/199a82bb1be2d01029846538fa4bcb37", - "value": "199a82bb1be2d01029846538fa4bcb37" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "ELIVEL - ANHANGUERA II", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/4013c49587e11a10ab40c8440cbb35b1", - "value": "4013c49587e11a10ab40c8440cbb35b1" - }, - "state": { - "display_value": "Aguardando Atendimento", - "value": "1" - } - }, - { - "number": { - "display_value": "RITM0693361", - "value": "RITM0693361" - }, - "request": { - "display_value": "REQ0691633", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/2265151b976aea90501634a6f053af7d", - "value": "2265151b976aea90501634a6f053af7d" - }, - "opened_at": { - "display_value": "10/07/2025 09:00:24", - "value": "2025-07-10 12:00:24" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "6a65151b976aea90501634a6f053af7d", - "value": "6a65151b976aea90501634a6f053af7d" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Luciano Dantas", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/aa5a4f1d1b7179d0f46fa687fa4bcb66", - "value": "aa5a4f1d1b7179d0f46fa687fa4bcb66" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - CAMPINAS", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/7b223ae91b6f1050e77eb9121b4bcb3b", - "value": "7b223ae91b6f1050e77eb9121b4bcb3b" - }, - "state": { - "display_value": "Aguardando Atendimento", - "value": "1" - } - }, - { - "number": { - "display_value": "RITM0605260", - "value": "RITM0605260" - }, - "request": { - "display_value": "REQ0603670", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/31adedfa977a1250501634a6f053afb9", - "value": "31adedfa977a1250501634a6f053afb9" - }, - "opened_at": { - "display_value": "03/01/2025 11:33:52", - "value": "2025-01-03 14:33:52" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "79adedfa977a1250501634a6f053afb9", - "value": "79adedfa977a1250501634a6f053afb9" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Gilson Camargo De Oliveira", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/58aa4ebb1be2d01029846538fa4bcb6e", - "value": "58aa4ebb1be2d01029846538fa4bcb6e" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - ALTO DA XV", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/6f22f6e91b6f1050e77eb9121b4bcbcc", - "value": "6f22f6e91b6f1050e77eb9121b4bcbcc" - }, - "state": { - "display_value": "Em Espera", - "value": "-5" - } - }, - { - "number": { - "display_value": "RITM0627291", - "value": "RITM0627291" - }, - "request": { - "display_value": "REQ0625665", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/44146c9687b79e10ab40c8440cbb3592", - "value": "44146c9687b79e10ab40c8440cbb3592" - }, - "opened_at": { - "display_value": "20/02/2025 09:58:11", - "value": "2025-02-20 12:58:11" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "8c146c9687b79e10ab40c8440cbb3592", - "value": "8c146c9687b79e10ab40c8440cbb3592" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Ana Beatriz Dos Santos Ferreira", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/ba11376c1bc2a590c5e163923b4bcb5a", - "value": "ba11376c1bc2a590c5e163923b4bcb5a" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - RECIFE", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/2322f6e91b6f1050e77eb9121b4bcbe6", - "value": "2322f6e91b6f1050e77eb9121b4bcbe6" - }, - "state": { - "display_value": "Em Espera", - "value": "-5" - } - }, - { - "number": { - "display_value": "RITM0528718", - "value": "RITM0528718" - }, - "request": { - "display_value": "REQ0527297", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/6902e9341b27c654c5e163923b4bcb76", - "value": "6902e9341b27c654c5e163923b4bcb76" - }, - "opened_at": { - "display_value": "19/07/2024 16:11:10", - "value": "2024-07-19 19:11:10" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "a102e9341b27c654c5e163923b4bcb77", - "value": "a102e9341b27c654c5e163923b4bcb77" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Natalia D Arc Da Cunha Saraiva", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/4e53c80c1b024290f46fa687fa4bcb6f", - "value": "4e53c80c1b024290f46fa687fa4bcb6f" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - ANHAIA MELLO", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/95f3d3111b2b6810e77eb9121b4bcb11", - "value": "95f3d3111b2b6810e77eb9121b4bcb11" - }, - "state": { - "display_value": "Em Espera", - "value": "-5" - } - }, - { - "number": { - "display_value": "RITM0691280", - "value": "RITM0691280" - }, - "request": { - "display_value": "REQ0689553", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/6419eb953ba26214f6e903f136e45abe", - "value": "6419eb953ba26214f6e903f136e45abe" - }, - "opened_at": { - "display_value": "04/07/2025 14:37:40", - "value": "2025-07-04 17:37:40" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia Móvel", - "value": "Solicitações relacionadas a telefonia Móvel" - }, - "sys_id": { - "display_value": "ac19eb953ba26214f6e903f136e45abe", - "value": "ac19eb953ba26214f6e903f136e45abe" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Vanessa Maria Dos Santos", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/8486d7aa1b0711d0f46fa687fa4bcb69", - "value": "8486d7aa1b0711d0f46fa687fa4bcb69" - }, - "description": { - "display_value": "preciso que conserte o ramal está dando procurar a base, sendo que está tudo ligado.", - "value": "preciso que conserte o ramal está dando procurar a base, sendo que está tudo ligado." - }, - "location": { - "display_value": "HMB - BOTAFOGO", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/6722f6e91b6f1050e77eb9121b4bcbd3", - "value": "6722f6e91b6f1050e77eb9121b4bcbd3" - }, - "state": { - "display_value": "Em Atendimento", - "value": "2" - } - }, - { - "number": { - "display_value": "RITM0625638", - "value": "RITM0625638" - }, - "request": { - "display_value": "REQ0624012", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/79f56619873f5610ab40c8440cbb35f3", - "value": "79f56619873f5610ab40c8440cbb35f3" - }, - "opened_at": { - "display_value": "17/02/2025 16:51:48", - "value": "2025-02-17 19:51:48" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "b1f56619873f5610ab40c8440cbb35f4", - "value": "b1f56619873f5610ab40c8440cbb35f4" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Wiliam Andre", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/746a8ef71be2d01029846538fa4bcb02", - "value": "746a8ef71be2d01029846538fa4bcb02" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - INTENDENTE MAGALHAES", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/ab22f6e91b6f1050e77eb9121b4bcbda", - "value": "ab22f6e91b6f1050e77eb9121b4bcbda" - }, - "state": { - "display_value": "Em Espera", - "value": "-5" - } - }, - { - "number": { - "display_value": "RITM0687768", - "value": "RITM0687768" - }, - "request": { - "display_value": "REQ0686044", - "link": "https://caoadev.service-now.com/api/now/table/sc_request/86d0c244976ee210501634a6f053af34", - "value": "86d0c244976ee210501634a6f053af34" - }, - "opened_at": { - "display_value": "30/06/2025 09:49:53", - "value": "2025-06-30 12:49:53" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "ced0c244976ee210501634a6f053af34", - "value": "ced0c244976ee210501634a6f053af34" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Talison Medeiros Costa", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/664e5b4e8701a290ab40c8440cbb3598", - "value": "664e5b4e8701a290ab40c8440cbb3598" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "PAULINVEL - MATRIZ", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/37223ae91b6f1050e77eb9121b4bcb27", - "value": "37223ae91b6f1050e77eb9121b4bcb27" - }, - "state": { - "display_value": "Em Atendimento", - "value": "2" - } - } - ] -} \ No newline at end of file diff --git a/servicenow_tickets.json b/servicenow_tickets.json deleted file mode 100644 index bb10ad9..0000000 --- a/servicenow_tickets.json +++ /dev/null @@ -1,9418 +0,0 @@ -{ - "result": [ - { - "promoted_by": { - "display_value": "", - "value": "" - }, - "parent": { - "display_value": "", - "value": "" - }, - "caused_by": { - "display_value": "", - "value": "" - }, - "watch_list": { - "display_value": "", - "value": "" - }, - "upon_reject": { - "display_value": "Cancelar todas as tarefas futuras", - "value": "cancel" - }, - "sys_updated_on": { - "display_value": "12/09/2025 11:02:45", - "value": "2025-09-12 14:02:45" - }, - "origin_table": { - "display_value": "", - "value": "" - }, - "approval_history": { - "display_value": "", - "value": "" - }, - "skills": { - "display_value": "", - "value": "" - }, - "number": { - "display_value": "INC0140384", - "value": "INC0140384" - }, - "proposed_by": { - "display_value": "", - "value": "" - }, - "lessons_learned": { - "display_value": null, - "value": "" - }, - "state": { - "display_value": "Aguardando Atendimento", - "value": "1" - }, - "sys_created_by": { - "display_value": "SOTHIS.CAOA", - "value": "SOTHIS.CAOA" - }, - "knowledge": { - "display_value": "falso", - "value": "false" - }, - "order": { - "display_value": "", - "value": "" - }, - "u_user_liberado": { - "display_value": "falso", - "value": "false" - }, - "cmdb_ci": { - "display_value": "", - "value": "" - }, - "u_st_user_rec1": { - "display_value": "", - "value": "" - }, - "impact": { - "display_value": "2 - Médio(a)", - "value": "2" - }, - "active": { - "display_value": "verdadeiro", - "value": "true" - }, - "work_notes_list": { - "display_value": "", - "value": "" - }, - "priority": { - "display_value": "3 - Moderado(a)", - "value": "3" - }, - "sys_domain_path": { - "display_value": "/", - "value": "/" - }, - "business_duration": { - "display_value": "", - "value": "" - }, - "group_list": { - "display_value": "", - "value": "" - }, - "approval_set": { - "display_value": "", - "value": "" - }, - "major_incident_state": { - "display_value": null, - "value": "" - }, - "universal_request": { - "display_value": "", - "value": "" - }, - "short_description": { - "display_value": "Problemas com Telefonia Fixa", - "value": "Problemas com Telefonia Fixa" - }, - "correlation_display": { - "display_value": "STI0129865", - "value": "STI0129865" - }, - "work_start": { - "display_value": "", - "value": "" - }, - "additional_assignee_list": { - "display_value": "", - "value": "" - }, - "u_adp_select": { - "display_value": null, - "value": "" - }, - "u_gw_change_control": { - "display_value": "0", - "value": "0" - }, - "notify": { - "display_value": "Não notificar", - "value": "1" - }, - "service_offering": { - "display_value": "", - "value": "" - }, - "sys_class_name": { - "display_value": "Incidente", - "value": "incident" - }, - "closed_by": { - "display_value": "", - "value": "" - }, - "follow_up": { - "display_value": "", - "value": "" - }, - "parent_incident": { - "display_value": "", - "value": "" - }, - "reopened_by": { - "display_value": "", - "value": "" - }, - "reassignment_count": { - "display_value": "0", - "value": "0" - }, - "assigned_to": { - "display_value": "", - "value": "" - }, - "sla_due": { - "display_value": "UNKNOWN", - "value": "" - }, - "comments_and_work_notes": { - "display_value": "", - "value": "" - }, - "escalation": { - "display_value": "Normal", - "value": "0" - }, - "upon_approval": { - "display_value": "Prosseguir para a próxima tarefa", - "value": "proceed" - }, - "correlation_id": { - "display_value": "be271b77fbf72610ef1ffe316eefdca4", - "value": "be271b77fbf72610ef1ffe316eefdca4" - }, - "timeline": { - "display_value": null, - "value": "" - }, - "made_sla": { - "display_value": "verdadeiro", - "value": "true" - }, - "promoted_on": { - "display_value": "", - "value": "" - }, - "sn_esign_document": { - "display_value": "", - "value": "" - }, - "u_reopening_date": { - "display_value": "", - "value": "" - }, - "child_incidents": { - "display_value": "0", - "value": "0" - }, - "u_catalog_item": { - "display_value": "Problemas com Telefonia Fixa", - "link": "https://caoadev.service-now.com/api/now/table/sc_cat_item/0cc1106d1bb30090e77eb9121b4bcbe5", - "value": "0cc1106d1bb30090e77eb9121b4bcbe5" - }, - "hold_reason": { - "display_value": "", - "value": "" - }, - "task_effective_number": { - "display_value": "INC0140384", - "value": "INC0140384" - }, - "resolved_by": { - "display_value": "", - "value": "" - }, - "sys_updated_by": { - "display_value": "SOTHIS.CAOA", - "value": "SOTHIS.CAOA" - }, - "opened_by": { - "display_value": "SOTHIS CAOA", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/b131d6ed1b2ba510c5e163923b4bcb77", - "value": "b131d6ed1b2ba510c5e163923b4bcb77" - }, - "user_input": { - "display_value": "", - "value": "" - }, - "sys_created_on": { - "display_value": "12/09/2025 11:02:45", - "value": "2025-09-12 14:02:45" - }, - "sys_domain": { - "display_value": "global", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/global", - "value": "global" - }, - "proposed_on": { - "display_value": "", - "value": "" - }, - "actions_taken": { - "display_value": "", - "value": "" - }, - "route_reason": { - "display_value": "", - "value": "" - }, - "u_task_number": { - "display_value": "INC0140384", - "value": "INC0140384" - }, - "calendar_stc": { - "display_value": "", - "value": "" - }, - "closed_at": { - "display_value": "", - "value": "" - }, - "business_service": { - "display_value": "", - "value": "" - }, - "business_impact": { - "display_value": "", - "value": "" - }, - "u_symptom": { - "display_value": null, - "value": "" - }, - "rfc": { - "display_value": "", - "value": "" - }, - "time_worked": { - "display_value": "", - "value": "" - }, - "expected_start": { - "display_value": "", - "value": "" - }, - "work_end": { - "display_value": "", - "value": "" - }, - "caller_id": { - "display_value": "SOTHIS CAOA", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/b131d6ed1b2ba510c5e163923b4bcb77", - "value": "b131d6ed1b2ba510c5e163923b4bcb77" - }, - "reopened_time": { - "display_value": "", - "value": "" - }, - "resolved_at": { - "display_value": "", - "value": "" - }, - "u_catalog": { - "display_value": "TI", - "value": "IT" - }, - "subcategory": { - "display_value": "Telefonia Fixa", - "value": "Fixed Telephony" - }, - "u_gw_sla_created_on": { - "display_value": "12/09/2025 11:02:45", - "value": "2025-09-12 14:02:45" - }, - "work_notes": { - "display_value": "", - "value": "" - }, - "close_code": { - "display_value": null, - "value": "" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "u_gw_change_id": { - "display_value": "", - "value": "" - }, - "business_stc": { - "display_value": "", - "value": "" - }, - "cause": { - "display_value": "", - "value": "" - }, - "description": { - "display_value": "teste", - "value": "teste" - }, - "origin_id": { - "display_value": "", - "value": "" - }, - "calendar_duration": { - "display_value": "", - "value": "" - }, - "close_notes": { - "display_value": "", - "value": "" - }, - "sys_id": { - "display_value": "15b65377fbf72610ef1ffe316eefdc1e", - "value": "15b65377fbf72610ef1ffe316eefdc1e" - }, - "contact_type": { - "display_value": "Autoatendimento", - "value": "self-service" - }, - "sn_esign_esignature_configuration": { - "display_value": "", - "value": "" - }, - "incident_state": { - "display_value": "Aguardando Atendimento", - "value": "1" - }, - "urgency": { - "display_value": "2 - Médio(a)", - "value": "2" - }, - "problem_id": { - "display_value": "", - "value": "" - }, - "company": { - "display_value": "CAOA", - "link": "https://caoadev.service-now.com/api/now/table/core_company/4cb5c4361bb1d410bb0f32681b4bcb8c", - "value": "4cb5c4361bb1d410bb0f32681b4bcb8c" - }, - "activity_due": { - "display_value": "UNKNOWN", - "value": "" - }, - "u_ismobile": { - "display_value": "falso", - "value": "false" - }, - "severity": { - "display_value": "3 - Baixo", - "value": "3" - }, - "overview": { - "display_value": null, - "value": "" - }, - "comments": { - "display_value": "", - "value": "" - }, - "approval": { - "display_value": "Ainda não solicitada", - "value": "not requested" - }, - "due_date": { - "display_value": "", - "value": "" - }, - "sys_mod_count": { - "display_value": "0", - "value": "0" - }, - "u_external_tickets": { - "display_value": "", - "value": "" - }, - "reopen_count": { - "display_value": "0", - "value": "0" - }, - "sys_tags": { - "display_value": "", - "value": "" - }, - "u_first_call_resolution": { - "display_value": "falso", - "value": "false" - }, - "u_mobile_telephony": { - "display_value": null, - "value": "" - }, - "location": { - "display_value": "HYUNDAI - MATRIZ", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/a3223ae91b6f1050e77eb9121b4bcb12", - "value": "a3223ae91b6f1050e77eb9121b4bcb12" - }, - "category": { - "display_value": "Infraestrutura", - "value": "Infrastructure" - } - }, - { - "promoted_by": { - "display_value": "", - "value": "" - }, - "parent": { - "display_value": "", - "value": "" - }, - "caused_by": { - "display_value": "", - "value": "" - }, - "watch_list": { - "display_value": "", - "value": "" - }, - "upon_reject": { - "display_value": "Cancelar todas as tarefas futuras", - "value": "cancel" - }, - "sys_updated_on": { - "display_value": "26/08/2025 12:54:47", - "value": "2025-08-26 15:54:47" - }, - "origin_table": { - "display_value": "", - "value": "" - }, - "approval_history": { - "display_value": "", - "value": "" - }, - "skills": { - "display_value": "", - "value": "" - }, - "number": { - "display_value": "INC0140378", - "value": "INC0140378" - }, - "proposed_by": { - "display_value": "", - "value": "" - }, - "lessons_learned": { - "display_value": null, - "value": "" - }, - "state": { - "display_value": "Aguardando Atendimento", - "value": "1" - }, - "sys_created_by": { - "display_value": "SOTHIS.CAOA", - "value": "SOTHIS.CAOA" - }, - "knowledge": { - "display_value": "falso", - "value": "false" - }, - "order": { - "display_value": "", - "value": "" - }, - "u_user_liberado": { - "display_value": "falso", - "value": "false" - }, - "cmdb_ci": { - "display_value": "", - "value": "" - }, - "u_st_user_rec1": { - "display_value": "", - "value": "" - }, - "impact": { - "display_value": "2 - Médio(a)", - "value": "2" - }, - "active": { - "display_value": "verdadeiro", - "value": "true" - }, - "work_notes_list": { - "display_value": "", - "value": "" - }, - "priority": { - "display_value": "3 - Moderado(a)", - "value": "3" - }, - "sys_domain_path": { - "display_value": "/", - "value": "/" - }, - "business_duration": { - "display_value": "", - "value": "" - }, - "group_list": { - "display_value": "", - "value": "" - }, - "approval_set": { - "display_value": "", - "value": "" - }, - "major_incident_state": { - "display_value": null, - "value": "" - }, - "universal_request": { - "display_value": "", - "value": "" - }, - "short_description": { - "display_value": "Problemas com Telefonia Fixa", - "value": "Problemas com Telefonia Fixa" - }, - "correlation_display": { - "display_value": "STI0129859", - "value": "STI0129859" - }, - "work_start": { - "display_value": "", - "value": "" - }, - "additional_assignee_list": { - "display_value": "", - "value": "" - }, - "u_adp_select": { - "display_value": null, - "value": "" - }, - "u_gw_change_control": { - "display_value": "0", - "value": "0" - }, - "notify": { - "display_value": "Não notificar", - "value": "1" - }, - "service_offering": { - "display_value": "", - "value": "" - }, - "sys_class_name": { - "display_value": "Incidente", - "value": "incident" - }, - "closed_by": { - "display_value": "", - "value": "" - }, - "follow_up": { - "display_value": "", - "value": "" - }, - "parent_incident": { - "display_value": "", - "value": "" - }, - "reopened_by": { - "display_value": "", - "value": "" - }, - "reassignment_count": { - "display_value": "1", - "value": "1" - }, - "assigned_to": { - "display_value": "", - "value": "" - }, - "sla_due": { - "display_value": "UNKNOWN", - "value": "" - }, - "comments_and_work_notes": { - "display_value": "", - "value": "" - }, - "escalation": { - "display_value": "Normal", - "value": "0" - }, - "upon_approval": { - "display_value": "Prosseguir para a próxima tarefa", - "value": "proceed" - }, - "correlation_id": { - "display_value": "d5d82f9afba3a29023e5f8d65eefdc80", - "value": "d5d82f9afba3a29023e5f8d65eefdc80" - }, - "timeline": { - "display_value": null, - "value": "" - }, - "made_sla": { - "display_value": "verdadeiro", - "value": "true" - }, - "promoted_on": { - "display_value": "", - "value": "" - }, - "sn_esign_document": { - "display_value": "", - "value": "" - }, - "u_reopening_date": { - "display_value": "", - "value": "" - }, - "child_incidents": { - "display_value": "0", - "value": "0" - }, - "u_catalog_item": { - "display_value": "Problemas com Telefonia Fixa", - "link": "https://caoadev.service-now.com/api/now/table/sc_cat_item/0cc1106d1bb30090e77eb9121b4bcbe5", - "value": "0cc1106d1bb30090e77eb9121b4bcbe5" - }, - "hold_reason": { - "display_value": "", - "value": "" - }, - "task_effective_number": { - "display_value": "INC0140378", - "value": "INC0140378" - }, - "resolved_by": { - "display_value": "", - "value": "" - }, - "sys_updated_by": { - "display_value": "samuel.osantana@caoa.com.br", - "value": "samuel.osantana@caoa.com.br" - }, - "opened_by": { - "display_value": "SOTHIS CAOA", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/b131d6ed1b2ba510c5e163923b4bcb77", - "value": "b131d6ed1b2ba510c5e163923b4bcb77" - }, - "user_input": { - "display_value": "", - "value": "" - }, - "sys_created_on": { - "display_value": "26/08/2025 10:13:20", - "value": "2025-08-26 13:13:20" - }, - "sys_domain": { - "display_value": "global", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/global", - "value": "global" - }, - "proposed_on": { - "display_value": "", - "value": "" - }, - "actions_taken": { - "display_value": "", - "value": "" - }, - "route_reason": { - "display_value": "", - "value": "" - }, - "u_task_number": { - "display_value": "INC0140378", - "value": "INC0140378" - }, - "calendar_stc": { - "display_value": "", - "value": "" - }, - "closed_at": { - "display_value": "", - "value": "" - }, - "business_service": { - "display_value": "", - "value": "" - }, - "business_impact": { - "display_value": "", - "value": "" - }, - "u_symptom": { - "display_value": null, - "value": "" - }, - "rfc": { - "display_value": "", - "value": "" - }, - "time_worked": { - "display_value": "", - "value": "" - }, - "expected_start": { - "display_value": "", - "value": "" - }, - "work_end": { - "display_value": "", - "value": "" - }, - "caller_id": { - "display_value": "SOTHIS CAOA", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/b131d6ed1b2ba510c5e163923b4bcb77", - "value": "b131d6ed1b2ba510c5e163923b4bcb77" - }, - "reopened_time": { - "display_value": "", - "value": "" - }, - "resolved_at": { - "display_value": "", - "value": "" - }, - "u_catalog": { - "display_value": "TI", - "value": "IT" - }, - "subcategory": { - "display_value": "Telefonia Fixa", - "value": "Fixed Telephony" - }, - "u_gw_sla_created_on": { - "display_value": "26/08/2025 10:13:20", - "value": "2025-08-26 13:13:20" - }, - "work_notes": { - "display_value": "", - "value": "" - }, - "close_code": { - "display_value": null, - "value": "" - }, - "assignment_group": { - "display_value": "Microinformática - GW", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/2df3749e1bb8e41029846538fa4bcb8a", - "value": "2df3749e1bb8e41029846538fa4bcb8a" - }, - "u_gw_change_id": { - "display_value": "5ecd0c22fba36690ef1ffe316eefdc55", - "value": "5ecd0c22fba36690ef1ffe316eefdc55" - }, - "business_stc": { - "display_value": "", - "value": "" - }, - "cause": { - "display_value": "", - "value": "" - }, - "description": { - "display_value": "teste", - "value": "teste" - }, - "origin_id": { - "display_value": "", - "value": "" - }, - "calendar_duration": { - "display_value": "", - "value": "" - }, - "close_notes": { - "display_value": "", - "value": "" - }, - "sys_id": { - "display_value": "29b86b9afba3a29023e5f8d65eefdc10", - "value": "29b86b9afba3a29023e5f8d65eefdc10" - }, - "contact_type": { - "display_value": "Autoatendimento", - "value": "self-service" - }, - "sn_esign_esignature_configuration": { - "display_value": "", - "value": "" - }, - "incident_state": { - "display_value": "Aguardando Atendimento", - "value": "1" - }, - "urgency": { - "display_value": "2 - Médio(a)", - "value": "2" - }, - "problem_id": { - "display_value": "", - "value": "" - }, - "company": { - "display_value": "CAOA", - "link": "https://caoadev.service-now.com/api/now/table/core_company/4cb5c4361bb1d410bb0f32681b4bcb8c", - "value": "4cb5c4361bb1d410bb0f32681b4bcb8c" - }, - "activity_due": { - "display_value": "UNKNOWN", - "value": "" - }, - "u_ismobile": { - "display_value": "falso", - "value": "false" - }, - "severity": { - "display_value": "3 - Baixo", - "value": "3" - }, - "overview": { - "display_value": null, - "value": "" - }, - "comments": { - "display_value": "", - "value": "" - }, - "approval": { - "display_value": "Ainda não solicitada", - "value": "not requested" - }, - "due_date": { - "display_value": "", - "value": "" - }, - "sys_mod_count": { - "display_value": "2", - "value": "2" - }, - "u_external_tickets": { - "display_value": "", - "value": "" - }, - "reopen_count": { - "display_value": "0", - "value": "0" - }, - "sys_tags": { - "display_value": "", - "value": "" - }, - "u_first_call_resolution": { - "display_value": "falso", - "value": "false" - }, - "u_mobile_telephony": { - "display_value": null, - "value": "" - }, - "location": { - "display_value": "CAOA MONTADORA - ANAPOLIS", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/af22f6e91b6f1050e77eb9121b4bcbc3", - "value": "af22f6e91b6f1050e77eb9121b4bcbc3" - }, - "category": { - "display_value": "Infraestrutura", - "value": "Infrastructure" - } - }, - { - "promoted_by": { - "display_value": "", - "value": "" - }, - "parent": { - "display_value": "", - "value": "" - }, - "caused_by": { - "display_value": "", - "value": "" - }, - "watch_list": { - "display_value": "", - "value": "" - }, - "upon_reject": { - "display_value": "Cancelar todas as tarefas futuras", - "value": "cancel" - }, - "sys_updated_on": { - "display_value": "25/08/2025 10:47:40", - "value": "2025-08-25 13:47:40" - }, - "origin_table": { - "display_value": "", - "value": "" - }, - "approval_history": { - "display_value": "", - "value": "" - }, - "skills": { - "display_value": "", - "value": "" - }, - "number": { - "display_value": "INC0140377", - "value": "INC0140377" - }, - "proposed_by": { - "display_value": "", - "value": "" - }, - "lessons_learned": { - "display_value": null, - "value": "" - }, - "state": { - "display_value": "Aguardando Atendimento", - "value": "1" - }, - "sys_created_by": { - "display_value": "SOTHIS.CAOA", - "value": "SOTHIS.CAOA" - }, - "knowledge": { - "display_value": "falso", - "value": "false" - }, - "order": { - "display_value": "", - "value": "" - }, - "u_user_liberado": { - "display_value": "falso", - "value": "false" - }, - "cmdb_ci": { - "display_value": "", - "value": "" - }, - "u_st_user_rec1": { - "display_value": "", - "value": "" - }, - "impact": { - "display_value": "2 - Médio(a)", - "value": "2" - }, - "active": { - "display_value": "verdadeiro", - "value": "true" - }, - "work_notes_list": { - "display_value": "", - "value": "" - }, - "priority": { - "display_value": "3 - Moderado(a)", - "value": "3" - }, - "sys_domain_path": { - "display_value": "/", - "value": "/" - }, - "business_duration": { - "display_value": "", - "value": "" - }, - "group_list": { - "display_value": "", - "value": "" - }, - "approval_set": { - "display_value": "", - "value": "" - }, - "major_incident_state": { - "display_value": null, - "value": "" - }, - "universal_request": { - "display_value": "", - "value": "" - }, - "short_description": { - "display_value": "Problemas com Telefonia Fixa", - "value": "Problemas com Telefonia Fixa" - }, - "correlation_display": { - "display_value": "STI0129858", - "value": "STI0129858" - }, - "work_start": { - "display_value": "", - "value": "" - }, - "additional_assignee_list": { - "display_value": "", - "value": "" - }, - "u_adp_select": { - "display_value": null, - "value": "" - }, - "u_gw_change_control": { - "display_value": "0", - "value": "0" - }, - "notify": { - "display_value": "Não notificar", - "value": "1" - }, - "service_offering": { - "display_value": "", - "value": "" - }, - "sys_class_name": { - "display_value": "Incidente", - "value": "incident" - }, - "closed_by": { - "display_value": "", - "value": "" - }, - "follow_up": { - "display_value": "", - "value": "" - }, - "parent_incident": { - "display_value": "", - "value": "" - }, - "reopened_by": { - "display_value": "", - "value": "" - }, - "reassignment_count": { - "display_value": "0", - "value": "0" - }, - "assigned_to": { - "display_value": "", - "value": "" - }, - "sla_due": { - "display_value": "UNKNOWN", - "value": "" - }, - "comments_and_work_notes": { - "display_value": "", - "value": "" - }, - "escalation": { - "display_value": "Normal", - "value": "0" - }, - "upon_approval": { - "display_value": "Prosseguir para a próxima tarefa", - "value": "proceed" - }, - "correlation_id": { - "display_value": "2617e6c2fba3229023e5f8d65eefdcc0", - "value": "2617e6c2fba3229023e5f8d65eefdcc0" - }, - "timeline": { - "display_value": null, - "value": "" - }, - "made_sla": { - "display_value": "verdadeiro", - "value": "true" - }, - "promoted_on": { - "display_value": "", - "value": "" - }, - "sn_esign_document": { - "display_value": "", - "value": "" - }, - "u_reopening_date": { - "display_value": "", - "value": "" - }, - "child_incidents": { - "display_value": "0", - "value": "0" - }, - "u_catalog_item": { - "display_value": "Problemas com Telefonia Fixa", - "link": "https://caoadev.service-now.com/api/now/table/sc_cat_item/0cc1106d1bb30090e77eb9121b4bcbe5", - "value": "0cc1106d1bb30090e77eb9121b4bcbe5" - }, - "hold_reason": { - "display_value": "", - "value": "" - }, - "task_effective_number": { - "display_value": "INC0140377", - "value": "INC0140377" - }, - "resolved_by": { - "display_value": "", - "value": "" - }, - "sys_updated_by": { - "display_value": "SOTHIS.CAOA", - "value": "SOTHIS.CAOA" - }, - "opened_by": { - "display_value": "SOTHIS CAOA", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/b131d6ed1b2ba510c5e163923b4bcb77", - "value": "b131d6ed1b2ba510c5e163923b4bcb77" - }, - "user_input": { - "display_value": "", - "value": "" - }, - "sys_created_on": { - "display_value": "25/08/2025 10:47:40", - "value": "2025-08-25 13:47:40" - }, - "sys_domain": { - "display_value": "global", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/global", - "value": "global" - }, - "proposed_on": { - "display_value": "", - "value": "" - }, - "actions_taken": { - "display_value": "", - "value": "" - }, - "route_reason": { - "display_value": "", - "value": "" - }, - "u_task_number": { - "display_value": "INC0140377", - "value": "INC0140377" - }, - "calendar_stc": { - "display_value": "", - "value": "" - }, - "closed_at": { - "display_value": "", - "value": "" - }, - "business_service": { - "display_value": "", - "value": "" - }, - "business_impact": { - "display_value": "", - "value": "" - }, - "u_symptom": { - "display_value": null, - "value": "" - }, - "rfc": { - "display_value": "", - "value": "" - }, - "time_worked": { - "display_value": "", - "value": "" - }, - "expected_start": { - "display_value": "", - "value": "" - }, - "work_end": { - "display_value": "", - "value": "" - }, - "caller_id": { - "display_value": "SOTHIS CAOA", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/b131d6ed1b2ba510c5e163923b4bcb77", - "value": "b131d6ed1b2ba510c5e163923b4bcb77" - }, - "reopened_time": { - "display_value": "", - "value": "" - }, - "resolved_at": { - "display_value": "", - "value": "" - }, - "u_catalog": { - "display_value": "TI", - "value": "IT" - }, - "subcategory": { - "display_value": "Telefonia Fixa", - "value": "Fixed Telephony" - }, - "u_gw_sla_created_on": { - "display_value": "25/08/2025 10:47:40", - "value": "2025-08-25 13:47:40" - }, - "work_notes": { - "display_value": "", - "value": "" - }, - "close_code": { - "display_value": null, - "value": "" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "u_gw_change_id": { - "display_value": "", - "value": "" - }, - "business_stc": { - "display_value": "", - "value": "" - }, - "cause": { - "display_value": "", - "value": "" - }, - "description": { - "display_value": "Teste", - "value": "Teste" - }, - "origin_id": { - "display_value": "", - "value": "" - }, - "calendar_duration": { - "display_value": "", - "value": "" - }, - "close_notes": { - "display_value": "", - "value": "" - }, - "sys_id": { - "display_value": "cfd6a2c2fba3229023e5f8d65eefdc84", - "value": "cfd6a2c2fba3229023e5f8d65eefdc84" - }, - "contact_type": { - "display_value": "Autoatendimento", - "value": "self-service" - }, - "sn_esign_esignature_configuration": { - "display_value": "", - "value": "" - }, - "incident_state": { - "display_value": "Aguardando Atendimento", - "value": "1" - }, - "urgency": { - "display_value": "2 - Médio(a)", - "value": "2" - }, - "problem_id": { - "display_value": "", - "value": "" - }, - "company": { - "display_value": "CAOA", - "link": "https://caoadev.service-now.com/api/now/table/core_company/4cb5c4361bb1d410bb0f32681b4bcb8c", - "value": "4cb5c4361bb1d410bb0f32681b4bcb8c" - }, - "activity_due": { - "display_value": "UNKNOWN", - "value": "" - }, - "u_ismobile": { - "display_value": "falso", - "value": "false" - }, - "severity": { - "display_value": "3 - Baixo", - "value": "3" - }, - "overview": { - "display_value": null, - "value": "" - }, - "comments": { - "display_value": "", - "value": "" - }, - "approval": { - "display_value": "Ainda não solicitada", - "value": "not requested" - }, - "due_date": { - "display_value": "", - "value": "" - }, - "sys_mod_count": { - "display_value": "0", - "value": "0" - }, - "u_external_tickets": { - "display_value": "", - "value": "" - }, - "reopen_count": { - "display_value": "0", - "value": "0" - }, - "sys_tags": { - "display_value": "", - "value": "" - }, - "u_first_call_resolution": { - "display_value": "falso", - "value": "false" - }, - "u_mobile_telephony": { - "display_value": null, - "value": "" - }, - "location": { - "display_value": "HMB - ANHAIA MELO", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/ab22f6e91b6f1050e77eb9121b4bcbcd", - "value": "ab22f6e91b6f1050e77eb9121b4bcbcd" - }, - "category": { - "display_value": "Infraestrutura", - "value": "Infrastructure" - } - }, - { - "promoted_by": { - "display_value": "", - "value": "" - }, - "parent": { - "display_value": "", - "value": "" - }, - "caused_by": { - "display_value": "", - "value": "" - }, - "watch_list": { - "display_value": "", - "value": "" - }, - "upon_reject": { - "display_value": "Cancelar todas as tarefas futuras", - "value": "cancel" - }, - "sys_updated_on": { - "display_value": "25/08/2025 10:25:32", - "value": "2025-08-25 13:25:32" - }, - "origin_table": { - "display_value": "", - "value": "" - }, - "approval_history": { - "display_value": "", - "value": "" - }, - "skills": { - "display_value": "", - "value": "" - }, - "number": { - "display_value": "INC0140376", - "value": "INC0140376" - }, - "proposed_by": { - "display_value": "", - "value": "" - }, - "lessons_learned": { - "display_value": null, - "value": "" - }, - "state": { - "display_value": "Aguardando Atendimento", - "value": "1" - }, - "sys_created_by": { - "display_value": "SOTHIS.CAOA", - "value": "SOTHIS.CAOA" - }, - "knowledge": { - "display_value": "falso", - "value": "false" - }, - "order": { - "display_value": "", - "value": "" - }, - "u_user_liberado": { - "display_value": "falso", - "value": "false" - }, - "cmdb_ci": { - "display_value": "", - "value": "" - }, - "u_st_user_rec1": { - "display_value": "", - "value": "" - }, - "impact": { - "display_value": "2 - Médio(a)", - "value": "2" - }, - "active": { - "display_value": "verdadeiro", - "value": "true" - }, - "work_notes_list": { - "display_value": "", - "value": "" - }, - "priority": { - "display_value": "3 - Moderado(a)", - "value": "3" - }, - "sys_domain_path": { - "display_value": "/", - "value": "/" - }, - "business_duration": { - "display_value": "", - "value": "" - }, - "group_list": { - "display_value": "", - "value": "" - }, - "approval_set": { - "display_value": "", - "value": "" - }, - "major_incident_state": { - "display_value": null, - "value": "" - }, - "universal_request": { - "display_value": "", - "value": "" - }, - "short_description": { - "display_value": "Problemas com Telefonia Fixa", - "value": "Problemas com Telefonia Fixa" - }, - "correlation_display": { - "display_value": "STI0129857", - "value": "STI0129857" - }, - "work_start": { - "display_value": "", - "value": "" - }, - "additional_assignee_list": { - "display_value": "", - "value": "" - }, - "u_adp_select": { - "display_value": null, - "value": "" - }, - "u_gw_change_control": { - "display_value": "0", - "value": "0" - }, - "notify": { - "display_value": "Não notificar", - "value": "1" - }, - "service_offering": { - "display_value": "", - "value": "" - }, - "sys_class_name": { - "display_value": "Incidente", - "value": "incident" - }, - "closed_by": { - "display_value": "", - "value": "" - }, - "follow_up": { - "display_value": "", - "value": "" - }, - "parent_incident": { - "display_value": "", - "value": "" - }, - "reopened_by": { - "display_value": "", - "value": "" - }, - "reassignment_count": { - "display_value": "0", - "value": "0" - }, - "assigned_to": { - "display_value": "", - "value": "" - }, - "sla_due": { - "display_value": "UNKNOWN", - "value": "" - }, - "comments_and_work_notes": { - "display_value": "", - "value": "" - }, - "escalation": { - "display_value": "Normal", - "value": "0" - }, - "upon_approval": { - "display_value": "Prosseguir para a próxima tarefa", - "value": "proceed" - }, - "correlation_id": { - "display_value": "9e0262cafb63229023e5f8d65eefdce0", - "value": "9e0262cafb63229023e5f8d65eefdce0" - }, - "timeline": { - "display_value": null, - "value": "" - }, - "made_sla": { - "display_value": "verdadeiro", - "value": "true" - }, - "promoted_on": { - "display_value": "", - "value": "" - }, - "sn_esign_document": { - "display_value": "", - "value": "" - }, - "u_reopening_date": { - "display_value": "", - "value": "" - }, - "child_incidents": { - "display_value": "0", - "value": "0" - }, - "u_catalog_item": { - "display_value": "Problemas com Telefonia Fixa", - "link": "https://caoadev.service-now.com/api/now/table/sc_cat_item/0cc1106d1bb30090e77eb9121b4bcbe5", - "value": "0cc1106d1bb30090e77eb9121b4bcbe5" - }, - "hold_reason": { - "display_value": "", - "value": "" - }, - "task_effective_number": { - "display_value": "INC0140376", - "value": "INC0140376" - }, - "resolved_by": { - "display_value": "", - "value": "" - }, - "sys_updated_by": { - "display_value": "SOTHIS.CAOA", - "value": "SOTHIS.CAOA" - }, - "opened_by": { - "display_value": "SOTHIS CAOA", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/b131d6ed1b2ba510c5e163923b4bcb77", - "value": "b131d6ed1b2ba510c5e163923b4bcb77" - }, - "user_input": { - "display_value": "", - "value": "" - }, - "sys_created_on": { - "display_value": "25/08/2025 10:25:32", - "value": "2025-08-25 13:25:32" - }, - "sys_domain": { - "display_value": "global", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/global", - "value": "global" - }, - "proposed_on": { - "display_value": "", - "value": "" - }, - "actions_taken": { - "display_value": "", - "value": "" - }, - "route_reason": { - "display_value": "", - "value": "" - }, - "u_task_number": { - "display_value": "INC0140376", - "value": "INC0140376" - }, - "calendar_stc": { - "display_value": "", - "value": "" - }, - "closed_at": { - "display_value": "", - "value": "" - }, - "business_service": { - "display_value": "", - "value": "" - }, - "business_impact": { - "display_value": "", - "value": "" - }, - "u_symptom": { - "display_value": null, - "value": "" - }, - "rfc": { - "display_value": "", - "value": "" - }, - "time_worked": { - "display_value": "", - "value": "" - }, - "expected_start": { - "display_value": "", - "value": "" - }, - "work_end": { - "display_value": "", - "value": "" - }, - "caller_id": { - "display_value": "SOTHIS CAOA", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/b131d6ed1b2ba510c5e163923b4bcb77", - "value": "b131d6ed1b2ba510c5e163923b4bcb77" - }, - "reopened_time": { - "display_value": "", - "value": "" - }, - "resolved_at": { - "display_value": "", - "value": "" - }, - "u_catalog": { - "display_value": "TI", - "value": "IT" - }, - "subcategory": { - "display_value": "Telefonia Fixa", - "value": "Fixed Telephony" - }, - "u_gw_sla_created_on": { - "display_value": "25/08/2025 10:25:32", - "value": "2025-08-25 13:25:32" - }, - "work_notes": { - "display_value": "", - "value": "" - }, - "close_code": { - "display_value": null, - "value": "" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "u_gw_change_id": { - "display_value": "", - "value": "" - }, - "business_stc": { - "display_value": "", - "value": "" - }, - "cause": { - "display_value": "", - "value": "" - }, - "description": { - "display_value": "teste", - "value": "teste" - }, - "origin_id": { - "display_value": "", - "value": "" - }, - "calendar_duration": { - "display_value": "", - "value": "" - }, - "close_notes": { - "display_value": "", - "value": "" - }, - "sys_id": { - "display_value": "d091a68afb63229023e5f8d65eefdce9", - "value": "d091a68afb63229023e5f8d65eefdce9" - }, - "contact_type": { - "display_value": "Autoatendimento", - "value": "self-service" - }, - "sn_esign_esignature_configuration": { - "display_value": "", - "value": "" - }, - "incident_state": { - "display_value": "Aguardando Atendimento", - "value": "1" - }, - "urgency": { - "display_value": "2 - Médio(a)", - "value": "2" - }, - "problem_id": { - "display_value": "", - "value": "" - }, - "company": { - "display_value": "CAOA", - "link": "https://caoadev.service-now.com/api/now/table/core_company/4cb5c4361bb1d410bb0f32681b4bcb8c", - "value": "4cb5c4361bb1d410bb0f32681b4bcb8c" - }, - "activity_due": { - "display_value": "UNKNOWN", - "value": "" - }, - "u_ismobile": { - "display_value": "falso", - "value": "false" - }, - "severity": { - "display_value": "3 - Baixo", - "value": "3" - }, - "overview": { - "display_value": null, - "value": "" - }, - "comments": { - "display_value": "", - "value": "" - }, - "approval": { - "display_value": "Ainda não solicitada", - "value": "not requested" - }, - "due_date": { - "display_value": "", - "value": "" - }, - "sys_mod_count": { - "display_value": "0", - "value": "0" - }, - "u_external_tickets": { - "display_value": "", - "value": "" - }, - "reopen_count": { - "display_value": "0", - "value": "0" - }, - "sys_tags": { - "display_value": "", - "value": "" - }, - "u_first_call_resolution": { - "display_value": "falso", - "value": "false" - }, - "u_mobile_telephony": { - "display_value": null, - "value": "" - }, - "location": { - "display_value": "HYUNDAI - MATRIZ", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/a3223ae91b6f1050e77eb9121b4bcb12", - "value": "a3223ae91b6f1050e77eb9121b4bcb12" - }, - "category": { - "display_value": "Infraestrutura", - "value": "Infrastructure" - } - }, - { - "promoted_by": { - "display_value": "", - "value": "" - }, - "parent": { - "display_value": "", - "value": "" - }, - "caused_by": { - "display_value": "", - "value": "" - }, - "watch_list": { - "display_value": "", - "value": "" - }, - "upon_reject": { - "display_value": "Cancelar todas as tarefas futuras", - "value": "cancel" - }, - "sys_updated_on": { - "display_value": "17/07/2025 15:50:02", - "value": "2025-07-17 18:50:02" - }, - "origin_table": { - "display_value": "", - "value": "" - }, - "approval_history": { - "display_value": "", - "value": "" - }, - "skills": { - "display_value": "", - "value": "" - }, - "number": { - "display_value": "INC0140349", - "value": "INC0140349" - }, - "proposed_by": { - "display_value": "", - "value": "" - }, - "lessons_learned": { - "display_value": null, - "value": "" - }, - "state": { - "display_value": "Em Atendimento", - "value": "2" - }, - "sys_created_by": { - "display_value": "vanessa.mota@caoa.com.br", - "value": "vanessa.mota@caoa.com.br" - }, - "knowledge": { - "display_value": "falso", - "value": "false" - }, - "order": { - "display_value": "", - "value": "" - }, - "u_user_liberado": { - "display_value": "falso", - "value": "false" - }, - "cmdb_ci": { - "display_value": "", - "value": "" - }, - "u_st_user_rec1": { - "display_value": "", - "value": "" - }, - "impact": { - "display_value": "2 - Médio(a)", - "value": "2" - }, - "active": { - "display_value": "verdadeiro", - "value": "true" - }, - "work_notes_list": { - "display_value": "", - "value": "" - }, - "priority": { - "display_value": "3 - Moderado(a)", - "value": "3" - }, - "sys_domain_path": { - "display_value": "/", - "value": "/" - }, - "business_duration": { - "display_value": "", - "value": "" - }, - "group_list": { - "display_value": "", - "value": "" - }, - "approval_set": { - "display_value": "", - "value": "" - }, - "major_incident_state": { - "display_value": null, - "value": "" - }, - "universal_request": { - "display_value": "", - "value": "" - }, - "short_description": { - "display_value": "Problemas com Telefonia Fixa", - "value": "Problemas com Telefonia Fixa" - }, - "correlation_display": { - "display_value": "STI0129831", - "value": "STI0129831" - }, - "work_start": { - "display_value": "", - "value": "" - }, - "additional_assignee_list": { - "display_value": "", - "value": "" - }, - "u_adp_select": { - "display_value": null, - "value": "" - }, - "u_gw_change_control": { - "display_value": "0", - "value": "0" - }, - "notify": { - "display_value": "Não notificar", - "value": "1" - }, - "service_offering": { - "display_value": "", - "value": "" - }, - "sys_class_name": { - "display_value": "Incidente", - "value": "incident" - }, - "closed_by": { - "display_value": "", - "value": "" - }, - "follow_up": { - "display_value": "", - "value": "" - }, - "parent_incident": { - "display_value": "", - "value": "" - }, - "reopened_by": { - "display_value": "", - "value": "" - }, - "reassignment_count": { - "display_value": "0", - "value": "0" - }, - "assigned_to": { - "display_value": "SOTHIS CAOA", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/b131d6ed1b2ba510c5e163923b4bcb77", - "value": "b131d6ed1b2ba510c5e163923b4bcb77" - }, - "sla_due": { - "display_value": "UNKNOWN", - "value": "" - }, - "comments_and_work_notes": { - "display_value": "", - "value": "" - }, - "escalation": { - "display_value": "Normal", - "value": "0" - }, - "upon_approval": { - "display_value": "Prosseguir para a próxima tarefa", - "value": "proceed" - }, - "correlation_id": { - "display_value": "ffc5fae53b72ee10f6e903f136e45a2d", - "value": "ffc5fae53b72ee10f6e903f136e45a2d" - }, - "timeline": { - "display_value": null, - "value": "" - }, - "made_sla": { - "display_value": "verdadeiro", - "value": "true" - }, - "promoted_on": { - "display_value": "", - "value": "" - }, - "sn_esign_document": { - "display_value": "", - "value": "" - }, - "u_reopening_date": { - "display_value": "", - "value": "" - }, - "child_incidents": { - "display_value": "0", - "value": "0" - }, - "u_catalog_item": { - "display_value": "Problemas com Telefonia Fixa", - "link": "https://caoadev.service-now.com/api/now/table/sc_cat_item/0cc1106d1bb30090e77eb9121b4bcbe5", - "value": "0cc1106d1bb30090e77eb9121b4bcbe5" - }, - "hold_reason": { - "display_value": "", - "value": "" - }, - "task_effective_number": { - "display_value": "INC0140349", - "value": "INC0140349" - }, - "resolved_by": { - "display_value": "", - "value": "" - }, - "sys_updated_by": { - "display_value": "SOTHIS.CAOA", - "value": "SOTHIS.CAOA" - }, - "opened_by": { - "display_value": "Vanessa Aparecida Dos Santos Mota", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/a39a8abb1be2d01029846538fa4bcb82", - "value": "a39a8abb1be2d01029846538fa4bcb82" - }, - "user_input": { - "display_value": "", - "value": "" - }, - "sys_created_on": { - "display_value": "17/07/2025 15:47:53", - "value": "2025-07-17 18:47:53" - }, - "sys_domain": { - "display_value": "global", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/global", - "value": "global" - }, - "proposed_on": { - "display_value": "", - "value": "" - }, - "actions_taken": { - "display_value": "", - "value": "" - }, - "route_reason": { - "display_value": "", - "value": "" - }, - "u_task_number": { - "display_value": "INC0140349", - "value": "INC0140349" - }, - "calendar_stc": { - "display_value": "", - "value": "" - }, - "closed_at": { - "display_value": "", - "value": "" - }, - "business_service": { - "display_value": "", - "value": "" - }, - "business_impact": { - "display_value": "", - "value": "" - }, - "u_symptom": { - "display_value": null, - "value": "" - }, - "rfc": { - "display_value": "", - "value": "" - }, - "time_worked": { - "display_value": "", - "value": "" - }, - "expected_start": { - "display_value": "", - "value": "" - }, - "work_end": { - "display_value": "", - "value": "" - }, - "caller_id": { - "display_value": "Vanessa Aparecida Dos Santos Mota", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/a39a8abb1be2d01029846538fa4bcb82", - "value": "a39a8abb1be2d01029846538fa4bcb82" - }, - "reopened_time": { - "display_value": "", - "value": "" - }, - "resolved_at": { - "display_value": "", - "value": "" - }, - "u_catalog": { - "display_value": "TI", - "value": "IT" - }, - "subcategory": { - "display_value": "Telefonia Fixa", - "value": "Fixed Telephony" - }, - "u_gw_sla_created_on": { - "display_value": "17/07/2025 15:47:53", - "value": "2025-07-17 18:47:53" - }, - "work_notes": { - "display_value": "", - "value": "" - }, - "close_code": { - "display_value": null, - "value": "" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "u_gw_change_id": { - "display_value": "1f46766d97f2ae14501634a6f053afec", - "value": "1f46766d97f2ae14501634a6f053afec" - }, - "business_stc": { - "display_value": "", - "value": "" - }, - "cause": { - "display_value": "", - "value": "" - }, - "description": { - "display_value": "Boa tarde, telefone principal da loja não está recebendo ligação, já mandei mensagem para o pessoal da Sothis e até o momento não tive retorno. Obrigada.", - "value": "Boa tarde, telefone principal da loja não está recebendo ligação, já mandei mensagem para o pessoal da Sothis e até o momento não tive retorno. Obrigada." - }, - "origin_id": { - "display_value": "", - "value": "" - }, - "calendar_duration": { - "display_value": "", - "value": "" - }, - "close_notes": { - "display_value": "", - "value": "" - }, - "sys_id": { - "display_value": "7e55faa53b72ee10f6e903f136e45aab", - "value": "7e55faa53b72ee10f6e903f136e45aab" - }, - "contact_type": { - "display_value": "Autoatendimento", - "value": "self-service" - }, - "sn_esign_esignature_configuration": { - "display_value": "", - "value": "" - }, - "incident_state": { - "display_value": "Em Atendimento", - "value": "2" - }, - "urgency": { - "display_value": "2 - Médio(a)", - "value": "2" - }, - "problem_id": { - "display_value": "", - "value": "" - }, - "company": { - "display_value": "CAOA", - "link": "https://caoadev.service-now.com/api/now/table/core_company/4cb5c4361bb1d410bb0f32681b4bcb8c", - "value": "4cb5c4361bb1d410bb0f32681b4bcb8c" - }, - "activity_due": { - "display_value": "UNKNOWN", - "value": "" - }, - "u_ismobile": { - "display_value": "falso", - "value": "false" - }, - "severity": { - "display_value": "3 - Baixo", - "value": "3" - }, - "overview": { - "display_value": null, - "value": "" - }, - "comments": { - "display_value": "", - "value": "" - }, - "approval": { - "display_value": "Ainda não solicitada", - "value": "not requested" - }, - "due_date": { - "display_value": "", - "value": "" - }, - "sys_mod_count": { - "display_value": "2", - "value": "2" - }, - "u_external_tickets": { - "display_value": "", - "value": "" - }, - "reopen_count": { - "display_value": "0", - "value": "0" - }, - "sys_tags": { - "display_value": "", - "value": "" - }, - "u_first_call_resolution": { - "display_value": "falso", - "value": "false" - }, - "u_mobile_telephony": { - "display_value": null, - "value": "" - }, - "location": { - "display_value": "HMB - SAO JOSE DOS CAMPOS", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/eb22f6e91b6f1050e77eb9121b4bcbeb", - "value": "eb22f6e91b6f1050e77eb9121b4bcbeb" - }, - "category": { - "display_value": "Infraestrutura", - "value": "Infrastructure" - } - }, - { - "promoted_by": { - "display_value": "", - "value": "" - }, - "parent": { - "display_value": "", - "value": "" - }, - "caused_by": { - "display_value": "", - "value": "" - }, - "watch_list": { - "display_value": "", - "value": "" - }, - "upon_reject": { - "display_value": "Cancelar todas as tarefas futuras", - "value": "cancel" - }, - "sys_updated_on": { - "display_value": "22/07/2025 11:00:05", - "value": "2025-07-22 14:00:05" - }, - "origin_table": { - "display_value": "", - "value": "" - }, - "approval_history": { - "display_value": "", - "value": "" - }, - "skills": { - "display_value": "", - "value": "" - }, - "number": { - "display_value": "INC0140292", - "value": "INC0140292" - }, - "proposed_by": { - "display_value": "", - "value": "" - }, - "lessons_learned": { - "display_value": null, - "value": "" - }, - "state": { - "display_value": "Encerrado", - "value": "7" - }, - "sys_created_by": { - "display_value": "rebeca.dsilva@caoa.com.br", - "value": "rebeca.dsilva@caoa.com.br" - }, - "knowledge": { - "display_value": "falso", - "value": "false" - }, - "order": { - "display_value": "", - "value": "" - }, - "u_user_liberado": { - "display_value": "falso", - "value": "false" - }, - "cmdb_ci": { - "display_value": "", - "value": "" - }, - "u_st_user_rec1": { - "display_value": "SOTHIS CAOA", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/b131d6ed1b2ba510c5e163923b4bcb77", - "value": "b131d6ed1b2ba510c5e163923b4bcb77" - }, - "impact": { - "display_value": "2 - Médio(a)", - "value": "2" - }, - "active": { - "display_value": "falso", - "value": "false" - }, - "work_notes_list": { - "display_value": "", - "value": "" - }, - "priority": { - "display_value": "3 - Moderado(a)", - "value": "3" - }, - "sys_domain_path": { - "display_value": "/", - "value": "/" - }, - "business_duration": { - "display_value": "0 Segundos", - "value": "1970-01-01 00:00:00" - }, - "group_list": { - "display_value": "", - "value": "" - }, - "approval_set": { - "display_value": "", - "value": "" - }, - "major_incident_state": { - "display_value": null, - "value": "" - }, - "universal_request": { - "display_value": "", - "value": "" - }, - "short_description": { - "display_value": "Problemas com Telefonia Fixa", - "value": "Problemas com Telefonia Fixa" - }, - "correlation_display": { - "display_value": "STI0129776", - "value": "STI0129776" - }, - "work_start": { - "display_value": "", - "value": "" - }, - "additional_assignee_list": { - "display_value": "", - "value": "" - }, - "u_adp_select": { - "display_value": null, - "value": "" - }, - "u_gw_change_control": { - "display_value": "0", - "value": "0" - }, - "notify": { - "display_value": "Não notificar", - "value": "1" - }, - "service_offering": { - "display_value": "", - "value": "" - }, - "sys_class_name": { - "display_value": "Incidente", - "value": "incident" - }, - "closed_by": { - "display_value": "SOTHIS CAOA", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/b131d6ed1b2ba510c5e163923b4bcb77", - "value": "b131d6ed1b2ba510c5e163923b4bcb77" - }, - "follow_up": { - "display_value": "", - "value": "" - }, - "parent_incident": { - "display_value": "", - "value": "" - }, - "reopened_by": { - "display_value": "", - "value": "" - }, - "reassignment_count": { - "display_value": "0", - "value": "0" - }, - "assigned_to": { - "display_value": "SOTHIS CAOA", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/b131d6ed1b2ba510c5e163923b4bcb77", - "value": "b131d6ed1b2ba510c5e163923b4bcb77" - }, - "sla_due": { - "display_value": "UNKNOWN", - "value": "" - }, - "comments_and_work_notes": { - "display_value": "17/07/2025 10:25:02 - SOTHIS CAOA (Comentários adicionais)\n(ORIGEM SOTHIS) Normalizado sem intervenção técnica\n\n", - "value": "" - }, - "escalation": { - "display_value": "Normal", - "value": "0" - }, - "upon_approval": { - "display_value": "Prosseguir para a próxima tarefa", - "value": "proceed" - }, - "correlation_id": { - "display_value": "803a11653b3a6e10f6e903f136e45a3f", - "value": "803a11653b3a6e10f6e903f136e45a3f" - }, - "timeline": { - "display_value": null, - "value": "" - }, - "made_sla": { - "display_value": "verdadeiro", - "value": "true" - }, - "promoted_on": { - "display_value": "", - "value": "" - }, - "sn_esign_document": { - "display_value": "", - "value": "" - }, - "u_reopening_date": { - "display_value": "", - "value": "" - }, - "child_incidents": { - "display_value": "0", - "value": "0" - }, - "u_catalog_item": { - "display_value": "Problemas com Telefonia Fixa", - "link": "https://caoadev.service-now.com/api/now/table/sc_cat_item/0cc1106d1bb30090e77eb9121b4bcbe5", - "value": "0cc1106d1bb30090e77eb9121b4bcbe5" - }, - "hold_reason": { - "display_value": "", - "value": "" - }, - "task_effective_number": { - "display_value": "INC0140292", - "value": "INC0140292" - }, - "resolved_by": { - "display_value": "SOTHIS CAOA", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/b131d6ed1b2ba510c5e163923b4bcb77", - "value": "b131d6ed1b2ba510c5e163923b4bcb77" - }, - "sys_updated_by": { - "display_value": "system", - "value": "system" - }, - "opened_by": { - "display_value": "Rebeca Maila Pereira De Jesus Da Silva", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/c8ed818d870cea90ab40c8440cbb3532", - "value": "c8ed818d870cea90ab40c8440cbb3532" - }, - "user_input": { - "display_value": "", - "value": "" - }, - "sys_created_on": { - "display_value": "17/07/2025 09:07:35", - "value": "2025-07-17 12:07:35" - }, - "sys_domain": { - "display_value": "global", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/global", - "value": "global" - }, - "proposed_on": { - "display_value": "", - "value": "" - }, - "actions_taken": { - "display_value": "", - "value": "" - }, - "route_reason": { - "display_value": "", - "value": "" - }, - "u_task_number": { - "display_value": "INC0140292", - "value": "INC0140292" - }, - "calendar_stc": { - "display_value": "4,650", - "value": "4650" - }, - "closed_at": { - "display_value": "22/07/2025 11:00:05", - "value": "2025-07-22 14:00:05" - }, - "business_service": { - "display_value": "", - "value": "" - }, - "business_impact": { - "display_value": "", - "value": "" - }, - "u_symptom": { - "display_value": null, - "value": "" - }, - "rfc": { - "display_value": "", - "value": "" - }, - "time_worked": { - "display_value": "", - "value": "" - }, - "expected_start": { - "display_value": "", - "value": "" - }, - "work_end": { - "display_value": "", - "value": "" - }, - "caller_id": { - "display_value": "Rebeca Maila Pereira De Jesus Da Silva", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/c8ed818d870cea90ab40c8440cbb3532", - "value": "c8ed818d870cea90ab40c8440cbb3532" - }, - "reopened_time": { - "display_value": "", - "value": "" - }, - "resolved_at": { - "display_value": "17/07/2025 10:25:05", - "value": "2025-07-17 13:25:05" - }, - "u_catalog": { - "display_value": "TI", - "value": "IT" - }, - "subcategory": { - "display_value": "Telefonia Fixa", - "value": "Fixed Telephony" - }, - "u_gw_sla_created_on": { - "display_value": "17/07/2025 09:07:35", - "value": "2025-07-17 12:07:35" - }, - "work_notes": { - "display_value": "", - "value": "" - }, - "close_code": { - "display_value": "Problema resolvido automaticamente", - "value": "Issue resolved itself" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "u_gw_change_id": { - "display_value": "64e32b87fbfea610ef1ffe316eefdc93", - "value": "64e32b87fbfea610ef1ffe316eefdc93" - }, - "business_stc": { - "display_value": "0", - "value": "0" - }, - "cause": { - "display_value": "", - "value": "" - }, - "description": { - "display_value": "Ao tentar realizar chamadas, aparece a mensagem de \"rede indisponível\", impossibilitando o atendimento aos clientes.", - "value": "Ao tentar realizar chamadas, aparece a mensagem de \"rede indisponível\", impossibilitando o atendimento aos clientes." - }, - "origin_id": { - "display_value": "", - "value": "" - }, - "calendar_duration": { - "display_value": "1 hora 17 Minutos", - "value": "1970-01-01 01:17:30" - }, - "close_notes": { - "display_value": "(ORIGEM SOTHIS) Normalizado sem intervenção técnica", - "value": "(ORIGEM SOTHIS) Normalizado sem intervenção técnica" - }, - "sys_id": { - "display_value": "fc8995a13b3a6e10f6e903f136e45abd", - "value": "fc8995a13b3a6e10f6e903f136e45abd" - }, - "contact_type": { - "display_value": "Autoatendimento", - "value": "self-service" - }, - "sn_esign_esignature_configuration": { - "display_value": "", - "value": "" - }, - "incident_state": { - "display_value": "Encerrado", - "value": "7" - }, - "urgency": { - "display_value": "2 - Médio(a)", - "value": "2" - }, - "problem_id": { - "display_value": "", - "value": "" - }, - "company": { - "display_value": "CAOA", - "link": "https://caoadev.service-now.com/api/now/table/core_company/4cb5c4361bb1d410bb0f32681b4bcb8c", - "value": "4cb5c4361bb1d410bb0f32681b4bcb8c" - }, - "activity_due": { - "display_value": "UNKNOWN", - "value": "" - }, - "u_ismobile": { - "display_value": "falso", - "value": "false" - }, - "severity": { - "display_value": "3 - Baixo", - "value": "3" - }, - "overview": { - "display_value": null, - "value": "" - }, - "comments": { - "display_value": "17/07/2025 10:25:02 - SOTHIS CAOA (Comentários adicionais)\n(ORIGEM SOTHIS) Normalizado sem intervenção técnica\n\n", - "value": "" - }, - "approval": { - "display_value": "Ainda não solicitada", - "value": "not requested" - }, - "due_date": { - "display_value": "", - "value": "" - }, - "sys_mod_count": { - "display_value": "11", - "value": "11" - }, - "u_external_tickets": { - "display_value": "", - "value": "" - }, - "reopen_count": { - "display_value": "0", - "value": "0" - }, - "sys_tags": { - "display_value": "", - "value": "" - }, - "u_first_call_resolution": { - "display_value": "verdadeiro", - "value": "true" - }, - "u_mobile_telephony": { - "display_value": null, - "value": "" - }, - "location": { - "display_value": "HMB - LAURO DE FREITAS", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/af22f6e91b6f1050e77eb9121b4bcbdd", - "value": "af22f6e91b6f1050e77eb9121b4bcbdd" - }, - "category": { - "display_value": "Infraestrutura", - "value": "Infrastructure" - } - }, - { - "promoted_by": { - "display_value": "", - "value": "" - }, - "parent": { - "display_value": "", - "value": "" - }, - "caused_by": { - "display_value": "", - "value": "" - }, - "watch_list": { - "display_value": "", - "value": "" - }, - "upon_reject": { - "display_value": "Cancelar todas as tarefas futuras", - "value": "cancel" - }, - "sys_updated_on": { - "display_value": "17/07/2025 10:55:19", - "value": "2025-07-17 13:55:19" - }, - "origin_table": { - "display_value": "", - "value": "" - }, - "approval_history": { - "display_value": "", - "value": "" - }, - "skills": { - "display_value": "", - "value": "" - }, - "number": { - "display_value": "INC0140279", - "value": "INC0140279" - }, - "proposed_by": { - "display_value": "", - "value": "" - }, - "lessons_learned": { - "display_value": null, - "value": "" - }, - "state": { - "display_value": "Em Atendimento", - "value": "2" - }, - "sys_created_by": { - "display_value": "edson.gjunior@caoa.com.br", - "value": "edson.gjunior@caoa.com.br" - }, - "knowledge": { - "display_value": "falso", - "value": "false" - }, - "order": { - "display_value": "", - "value": "" - }, - "u_user_liberado": { - "display_value": "falso", - "value": "false" - }, - "cmdb_ci": { - "display_value": "", - "value": "" - }, - "u_st_user_rec1": { - "display_value": "SOTHIS CAOA", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/b131d6ed1b2ba510c5e163923b4bcb77", - "value": "b131d6ed1b2ba510c5e163923b4bcb77" - }, - "impact": { - "display_value": "2 - Médio(a)", - "value": "2" - }, - "active": { - "display_value": "verdadeiro", - "value": "true" - }, - "work_notes_list": { - "display_value": "", - "value": "" - }, - "priority": { - "display_value": "3 - Moderado(a)", - "value": "3" - }, - "sys_domain_path": { - "display_value": "/", - "value": "/" - }, - "business_duration": { - "display_value": "", - "value": "" - }, - "group_list": { - "display_value": "", - "value": "" - }, - "approval_set": { - "display_value": "", - "value": "" - }, - "major_incident_state": { - "display_value": null, - "value": "" - }, - "universal_request": { - "display_value": "", - "value": "" - }, - "short_description": { - "display_value": "Problemas com Telefonia Fixa", - "value": "Problemas com Telefonia Fixa" - }, - "correlation_display": { - "display_value": "STI0129763", - "value": "STI0129763" - }, - "work_start": { - "display_value": "", - "value": "" - }, - "additional_assignee_list": { - "display_value": "", - "value": "" - }, - "u_adp_select": { - "display_value": null, - "value": "" - }, - "u_gw_change_control": { - "display_value": "0", - "value": "0" - }, - "notify": { - "display_value": "Não notificar", - "value": "1" - }, - "service_offering": { - "display_value": "", - "value": "" - }, - "sys_class_name": { - "display_value": "Incidente", - "value": "incident" - }, - "closed_by": { - "display_value": "", - "value": "" - }, - "follow_up": { - "display_value": "", - "value": "" - }, - "parent_incident": { - "display_value": "", - "value": "" - }, - "reopened_by": { - "display_value": "", - "value": "" - }, - "reassignment_count": { - "display_value": "0", - "value": "0" - }, - "assigned_to": { - "display_value": "SOTHIS CAOA", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/b131d6ed1b2ba510c5e163923b4bcb77", - "value": "b131d6ed1b2ba510c5e163923b4bcb77" - }, - "sla_due": { - "display_value": "UNKNOWN", - "value": "" - }, - "comments_and_work_notes": { - "display_value": "17/07/2025 10:55:19 - SOTHIS CAOA (Anotações de trabalho)\nRegistro alterado por: SOTHIS CAOA (SOTHIS.CAOA). Campos alterados: Ticket Externo - Hora efetiva da alteração: 10:55:19\n\n17/07/2025 10:40:02 - SOTHIS CAOA (Comentários adicionais)\n(ORIGEM SOTHIS) Retirado o registro dos ramais. Após voltarem, os ips ficaram de acordo com o padrão. Vamos seguir analisando ao longo do dia para validar a normalização.\n\n17/07/2025 10:35:02 - SOTHIS CAOA (Comentários adicionais)\n(ORIGEM SOTHIS) Verificado que alguns ramais estavam com o ramal duplicado e o ip fora do padrão\r\n\"53e412bd-ba446868-6878fb37baf204.92105151\"\n\n", - "value": "" - }, - "escalation": { - "display_value": "Normal", - "value": "0" - }, - "upon_approval": { - "display_value": "Prosseguir para a próxima tarefa", - "value": "proceed" - }, - "correlation_id": { - "display_value": "045c86dd3b722e10f6e903f136e45aa4", - "value": "045c86dd3b722e10f6e903f136e45aa4" - }, - "timeline": { - "display_value": null, - "value": "" - }, - "made_sla": { - "display_value": "verdadeiro", - "value": "true" - }, - "promoted_on": { - "display_value": "", - "value": "" - }, - "sn_esign_document": { - "display_value": "", - "value": "" - }, - "u_reopening_date": { - "display_value": "", - "value": "" - }, - "child_incidents": { - "display_value": "0", - "value": "0" - }, - "u_catalog_item": { - "display_value": "Problemas com Telefonia Fixa", - "link": "https://caoadev.service-now.com/api/now/table/sc_cat_item/0cc1106d1bb30090e77eb9121b4bcbe5", - "value": "0cc1106d1bb30090e77eb9121b4bcbe5" - }, - "hold_reason": { - "display_value": "", - "value": "" - }, - "task_effective_number": { - "display_value": "INC0140279", - "value": "INC0140279" - }, - "resolved_by": { - "display_value": "", - "value": "" - }, - "sys_updated_by": { - "display_value": "SOTHIS.CAOA", - "value": "SOTHIS.CAOA" - }, - "opened_by": { - "display_value": "Edson Goncalves Da Silva Junior", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/a28a0a7b1be2d01029846538fa4bcb9d", - "value": "a28a0a7b1be2d01029846538fa4bcb9d" - }, - "user_input": { - "display_value": "", - "value": "" - }, - "sys_created_on": { - "display_value": "16/07/2025 18:08:06", - "value": "2025-07-16 21:08:06" - }, - "sys_domain": { - "display_value": "global", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/global", - "value": "global" - }, - "proposed_on": { - "display_value": "", - "value": "" - }, - "actions_taken": { - "display_value": "", - "value": "" - }, - "route_reason": { - "display_value": "", - "value": "" - }, - "u_task_number": { - "display_value": "INC0140279", - "value": "INC0140279" - }, - "calendar_stc": { - "display_value": "", - "value": "" - }, - "closed_at": { - "display_value": "", - "value": "" - }, - "business_service": { - "display_value": "", - "value": "" - }, - "business_impact": { - "display_value": "", - "value": "" - }, - "u_symptom": { - "display_value": null, - "value": "" - }, - "rfc": { - "display_value": "", - "value": "" - }, - "time_worked": { - "display_value": "", - "value": "" - }, - "expected_start": { - "display_value": "", - "value": "" - }, - "work_end": { - "display_value": "", - "value": "" - }, - "caller_id": { - "display_value": "Edson Goncalves Da Silva Junior", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/a28a0a7b1be2d01029846538fa4bcb9d", - "value": "a28a0a7b1be2d01029846538fa4bcb9d" - }, - "reopened_time": { - "display_value": "", - "value": "" - }, - "resolved_at": { - "display_value": "", - "value": "" - }, - "u_catalog": { - "display_value": "TI", - "value": "IT" - }, - "subcategory": { - "display_value": "Telefonia Fixa", - "value": "Fixed Telephony" - }, - "u_gw_sla_created_on": { - "display_value": "16/07/2025 18:08:06", - "value": "2025-07-16 21:08:06" - }, - "work_notes": { - "display_value": "17/07/2025 10:55:19 - SOTHIS CAOA (Anotações de trabalho)\nRegistro alterado por: SOTHIS CAOA (SOTHIS.CAOA). Campos alterados: Ticket Externo - Hora efetiva da alteração: 10:55:19\n\n", - "value": "" - }, - "close_code": { - "display_value": null, - "value": "" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "u_gw_change_id": { - "display_value": "c2d2f16d97b22e14501634a6f053af66", - "value": "c2d2f16d97b22e14501634a6f053af66" - }, - "business_stc": { - "display_value": "", - "value": "" - }, - "cause": { - "display_value": "", - "value": "" - }, - "description": { - "display_value": "Gostaria de informar que diversos cliente estão relatando a incompatibilidade ao tentar entra em contato com a unidade, e notamos que ocorre principalmente com feitas pela operadora vivo.", - "value": "Gostaria de informar que diversos cliente estão relatando a incompatibilidade ao tentar entra em contato com a unidade, e notamos que ocorre principalmente com feitas pela operadora vivo." - }, - "origin_id": { - "display_value": "", - "value": "" - }, - "calendar_duration": { - "display_value": "", - "value": "" - }, - "close_notes": { - "display_value": "", - "value": "" - }, - "sys_id": { - "display_value": "10c8c2913b722e10f6e903f136e45a30", - "value": "10c8c2913b722e10f6e903f136e45a30" - }, - "contact_type": { - "display_value": "Autoatendimento", - "value": "self-service" - }, - "sn_esign_esignature_configuration": { - "display_value": "", - "value": "" - }, - "incident_state": { - "display_value": "Em Atendimento", - "value": "2" - }, - "urgency": { - "display_value": "2 - Médio(a)", - "value": "2" - }, - "problem_id": { - "display_value": "", - "value": "" - }, - "company": { - "display_value": "CAOA", - "link": "https://caoadev.service-now.com/api/now/table/core_company/4cb5c4361bb1d410bb0f32681b4bcb8c", - "value": "4cb5c4361bb1d410bb0f32681b4bcb8c" - }, - "activity_due": { - "display_value": "UNKNOWN", - "value": "" - }, - "u_ismobile": { - "display_value": "falso", - "value": "false" - }, - "severity": { - "display_value": "3 - Baixo", - "value": "3" - }, - "overview": { - "display_value": null, - "value": "" - }, - "comments": { - "display_value": "17/07/2025 10:40:02 - SOTHIS CAOA (Comentários adicionais)\n(ORIGEM SOTHIS) Retirado o registro dos ramais. Após voltarem, os ips ficaram de acordo com o padrão. Vamos seguir analisando ao longo do dia para validar a normalização.\n\n17/07/2025 10:35:02 - SOTHIS CAOA (Comentários adicionais)\n(ORIGEM SOTHIS) Verificado que alguns ramais estavam com o ramal duplicado e o ip fora do padrão\r\n\"53e412bd-ba446868-6878fb37baf204.92105151\"\n\n", - "value": "" - }, - "approval": { - "display_value": "Ainda não solicitada", - "value": "not requested" - }, - "due_date": { - "display_value": "", - "value": "" - }, - "sys_mod_count": { - "display_value": "10", - "value": "10" - }, - "u_external_tickets": { - "display_value": "32947", - "value": "32947" - }, - "reopen_count": { - "display_value": "0", - "value": "0" - }, - "sys_tags": { - "display_value": "", - "value": "" - }, - "u_first_call_resolution": { - "display_value": "falso", - "value": "false" - }, - "u_mobile_telephony": { - "display_value": null, - "value": "" - }, - "location": { - "display_value": "YELLOW - LONDRINA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/37223ae91b6f1050e77eb9121b4bcb4e", - "value": "37223ae91b6f1050e77eb9121b4bcb4e" - }, - "category": { - "display_value": "Infraestrutura", - "value": "Infrastructure" - } - }, - { - "promoted_by": { - "display_value": "", - "value": "" - }, - "parent": { - "display_value": "", - "value": "" - }, - "caused_by": { - "display_value": "", - "value": "" - }, - "watch_list": { - "display_value": "", - "value": "" - }, - "upon_reject": { - "display_value": "Cancelar todas as tarefas futuras", - "value": "cancel" - }, - "sys_updated_on": { - "display_value": "16/07/2025 13:55:02", - "value": "2025-07-16 16:55:02" - }, - "origin_table": { - "display_value": "", - "value": "" - }, - "approval_history": { - "display_value": "", - "value": "" - }, - "skills": { - "display_value": "", - "value": "" - }, - "number": { - "display_value": "INC0140253", - "value": "INC0140253" - }, - "proposed_by": { - "display_value": "", - "value": "" - }, - "lessons_learned": { - "display_value": null, - "value": "" - }, - "state": { - "display_value": "Em Atendimento", - "value": "2" - }, - "sys_created_by": { - "display_value": "t-gustavo.tavares@caoa.com.br", - "value": "t-gustavo.tavares@caoa.com.br" - }, - "knowledge": { - "display_value": "falso", - "value": "false" - }, - "order": { - "display_value": "", - "value": "" - }, - "u_user_liberado": { - "display_value": "falso", - "value": "false" - }, - "cmdb_ci": { - "display_value": "", - "value": "" - }, - "u_st_user_rec1": { - "display_value": "", - "value": "" - }, - "impact": { - "display_value": "3 - Baixo(a)", - "value": "3" - }, - "active": { - "display_value": "verdadeiro", - "value": "true" - }, - "work_notes_list": { - "display_value": "", - "value": "" - }, - "priority": { - "display_value": "3 - Moderado(a)", - "value": "3" - }, - "sys_domain_path": { - "display_value": "/", - "value": "/" - }, - "business_duration": { - "display_value": "", - "value": "" - }, - "group_list": { - "display_value": "", - "value": "" - }, - "approval_set": { - "display_value": "", - "value": "" - }, - "major_incident_state": { - "display_value": null, - "value": "" - }, - "universal_request": { - "display_value": "", - "value": "" - }, - "short_description": { - "display_value": "Problemas com Internet", - "value": "Problemas com Internet" - }, - "correlation_display": { - "display_value": "STI0129737", - "value": "STI0129737" - }, - "work_start": { - "display_value": "", - "value": "" - }, - "additional_assignee_list": { - "display_value": "", - "value": "" - }, - "u_adp_select": { - "display_value": null, - "value": "" - }, - "u_gw_change_control": { - "display_value": "0", - "value": "0" - }, - "notify": { - "display_value": "Não notificar", - "value": "1" - }, - "service_offering": { - "display_value": "", - "value": "" - }, - "sys_class_name": { - "display_value": "Incidente", - "value": "incident" - }, - "closed_by": { - "display_value": "", - "value": "" - }, - "follow_up": { - "display_value": "", - "value": "" - }, - "parent_incident": { - "display_value": "", - "value": "" - }, - "reopened_by": { - "display_value": "", - "value": "" - }, - "reassignment_count": { - "display_value": "1", - "value": "1" - }, - "assigned_to": { - "display_value": "SOTHIS CAOA", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/b131d6ed1b2ba510c5e163923b4bcb77", - "value": "b131d6ed1b2ba510c5e163923b4bcb77" - }, - "sla_due": { - "display_value": "UNKNOWN", - "value": "" - }, - "comments_and_work_notes": { - "display_value": "16/07/2025 13:51:51 - Gustavo Oliveira Tavares (Anotações de trabalho)\nColaboradora informa que teve uma queda de energia na localidade e quando retornou a energia, apenas sua máquina não está conectado com a internet. Poderiam verificar?\r\n\r\nKb não localizado\r\n\r\nContato: (41) 99202-2250\r\ne-mail: vanessa.santos@caoa.com.br\n\n", - "value": "" - }, - "escalation": { - "display_value": "Normal", - "value": "0" - }, - "upon_approval": { - "display_value": "Prosseguir para a próxima tarefa", - "value": "proceed" - }, - "correlation_id": { - "display_value": "8f719d5d3b7eaa10f6e903f136e45abf", - "value": "8f719d5d3b7eaa10f6e903f136e45abf" - }, - "timeline": { - "display_value": null, - "value": "" - }, - "made_sla": { - "display_value": "verdadeiro", - "value": "true" - }, - "promoted_on": { - "display_value": "", - "value": "" - }, - "sn_esign_document": { - "display_value": "", - "value": "" - }, - "u_reopening_date": { - "display_value": "", - "value": "" - }, - "child_incidents": { - "display_value": "0", - "value": "0" - }, - "u_catalog_item": { - "display_value": "Problemas com Internet", - "link": "https://caoadev.service-now.com/api/now/table/sc_cat_item/b91a8ca51bb30090e77eb9121b4bcbf3", - "value": "b91a8ca51bb30090e77eb9121b4bcbf3" - }, - "hold_reason": { - "display_value": "", - "value": "" - }, - "task_effective_number": { - "display_value": "INC0140253", - "value": "INC0140253" - }, - "resolved_by": { - "display_value": "", - "value": "" - }, - "sys_updated_by": { - "display_value": "SOTHIS.CAOA", - "value": "SOTHIS.CAOA" - }, - "opened_by": { - "display_value": "Gustavo Oliveira Tavares", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/93a51e5f87dd9a10ab40c8440cbb356d", - "value": "93a51e5f87dd9a10ab40c8440cbb356d" - }, - "user_input": { - "display_value": "", - "value": "" - }, - "sys_created_on": { - "display_value": "16/07/2025 13:51:05", - "value": "2025-07-16 16:51:05" - }, - "sys_domain": { - "display_value": "global", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/global", - "value": "global" - }, - "proposed_on": { - "display_value": "", - "value": "" - }, - "actions_taken": { - "display_value": "", - "value": "" - }, - "route_reason": { - "display_value": "", - "value": "" - }, - "u_task_number": { - "display_value": "INC0140253", - "value": "INC0140253" - }, - "calendar_stc": { - "display_value": "", - "value": "" - }, - "closed_at": { - "display_value": "", - "value": "" - }, - "business_service": { - "display_value": "", - "value": "" - }, - "business_impact": { - "display_value": "", - "value": "" - }, - "u_symptom": { - "display_value": "Indisponibilidade", - "value": "Unavailability" - }, - "rfc": { - "display_value": "", - "value": "" - }, - "time_worked": { - "display_value": "", - "value": "" - }, - "expected_start": { - "display_value": "", - "value": "" - }, - "work_end": { - "display_value": "", - "value": "" - }, - "caller_id": { - "display_value": "Vanessa Klenk Ribeiro Dos Santos", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/21a5900cdb93701015471403149619e2", - "value": "21a5900cdb93701015471403149619e2" - }, - "reopened_time": { - "display_value": "", - "value": "" - }, - "resolved_at": { - "display_value": "", - "value": "" - }, - "u_catalog": { - "display_value": "TI", - "value": "IT" - }, - "subcategory": { - "display_value": "Internet", - "value": "Internet" - }, - "u_gw_sla_created_on": { - "display_value": "16/07/2025 13:51:05", - "value": "2025-07-16 16:51:05" - }, - "work_notes": { - "display_value": "16/07/2025 13:51:51 - Gustavo Oliveira Tavares (Anotações de trabalho)\nColaboradora informa que teve uma queda de energia na localidade e quando retornou a energia, apenas sua máquina não está conectado com a internet. Poderiam verificar?\r\n\r\nKb não localizado\r\n\r\nContato: (41) 99202-2250\r\ne-mail: vanessa.santos@caoa.com.br\n\n", - "value": "" - }, - "close_code": { - "display_value": null, - "value": "" - }, - "assignment_group": { - "display_value": "Operadoras", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/f3c8b0801b470410208023853a4bcbf4", - "value": "f3c8b0801b470410208023853a4bcbf4" - }, - "u_gw_change_id": { - "display_value": "4562d9d197b2e614501634a6f053af74", - "value": "4562d9d197b2e614501634a6f053af74" - }, - "business_stc": { - "display_value": "", - "value": "" - }, - "cause": { - "display_value": "", - "value": "" - }, - "description": { - "display_value": "Colaboradora informa que teve uma queda de energia na localidade e quando retornou a energia, apenas sua máquina não está conectado com a internet. Poderiam verificar?\r\n\r\nKb não localizado\r\n\r\nContato: (41) 99202-2250\r\ne-mail: vanessa.santos@caoa.com.br", - "value": "Colaboradora informa que teve uma queda de energia na localidade e quando retornou a energia, apenas sua máquina não está conectado com a internet. Poderiam verificar?\r\n\r\nKb não localizado\r\n\r\nContato: (41) 99202-2250\r\ne-mail: vanessa.santos@caoa.com.br" - }, - "origin_id": { - "display_value": "", - "value": "" - }, - "calendar_duration": { - "display_value": "", - "value": "" - }, - "close_notes": { - "display_value": "", - "value": "" - }, - "sys_id": { - "display_value": "ae01d51d3b7eaa10f6e903f136e45aab", - "value": "ae01d51d3b7eaa10f6e903f136e45aab" - }, - "contact_type": { - "display_value": "Telefone", - "value": "phone" - }, - "sn_esign_esignature_configuration": { - "display_value": "", - "value": "" - }, - "incident_state": { - "display_value": "Em Atendimento", - "value": "2" - }, - "urgency": { - "display_value": "1 - Alto(a)", - "value": "1" - }, - "problem_id": { - "display_value": "", - "value": "" - }, - "company": { - "display_value": "CAOA", - "link": "https://caoadev.service-now.com/api/now/table/core_company/4cb5c4361bb1d410bb0f32681b4bcb8c", - "value": "4cb5c4361bb1d410bb0f32681b4bcb8c" - }, - "activity_due": { - "display_value": "UNKNOWN", - "value": "" - }, - "u_ismobile": { - "display_value": "falso", - "value": "false" - }, - "severity": { - "display_value": "3 - Baixo", - "value": "3" - }, - "overview": { - "display_value": null, - "value": "" - }, - "comments": { - "display_value": "", - "value": "" - }, - "approval": { - "display_value": "Ainda não solicitada", - "value": "not requested" - }, - "due_date": { - "display_value": "", - "value": "" - }, - "sys_mod_count": { - "display_value": "5", - "value": "5" - }, - "u_external_tickets": { - "display_value": "", - "value": "" - }, - "reopen_count": { - "display_value": "0", - "value": "0" - }, - "sys_tags": { - "display_value": "", - "value": "" - }, - "u_first_call_resolution": { - "display_value": "falso", - "value": "false" - }, - "u_mobile_telephony": { - "display_value": null, - "value": "" - }, - "location": { - "display_value": "HMB - ALTO DA XV", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/6f22f6e91b6f1050e77eb9121b4bcbcc", - "value": "6f22f6e91b6f1050e77eb9121b4bcbcc" - }, - "category": { - "display_value": "Infraestrutura", - "value": "Infrastructure" - } - }, - { - "promoted_by": { - "display_value": "", - "value": "" - }, - "parent": { - "display_value": "", - "value": "" - }, - "caused_by": { - "display_value": "", - "value": "" - }, - "watch_list": { - "display_value": "", - "value": "" - }, - "upon_reject": { - "display_value": "Cancelar todas as tarefas futuras", - "value": "cancel" - }, - "sys_updated_on": { - "display_value": "12/09/2025 10:22:31", - "value": "2025-09-12 13:22:31" - }, - "origin_table": { - "display_value": "", - "value": "" - }, - "approval_history": { - "display_value": "", - "value": "" - }, - "skills": { - "display_value": "", - "value": "" - }, - "number": { - "display_value": "INC0140250", - "value": "INC0140250" - }, - "proposed_by": { - "display_value": "", - "value": "" - }, - "lessons_learned": { - "display_value": null, - "value": "" - }, - "state": { - "display_value": "Em Atendimento", - "value": "2" - }, - "sys_created_by": { - "display_value": "alexandre.almeida@caoa.com.br", - "value": "alexandre.almeida@caoa.com.br" - }, - "knowledge": { - "display_value": "falso", - "value": "false" - }, - "order": { - "display_value": "", - "value": "" - }, - "u_user_liberado": { - "display_value": "falso", - "value": "false" - }, - "cmdb_ci": { - "display_value": "", - "value": "" - }, - "u_st_user_rec1": { - "display_value": "", - "value": "" - }, - "impact": { - "display_value": "1 - Alto(a)", - "value": "1" - }, - "active": { - "display_value": "verdadeiro", - "value": "true" - }, - "work_notes_list": { - "display_value": "", - "value": "" - }, - "priority": { - "display_value": "1 - Crítico(a)", - "value": "1" - }, - "sys_domain_path": { - "display_value": "/", - "value": "/" - }, - "business_duration": { - "display_value": "", - "value": "" - }, - "group_list": { - "display_value": "", - "value": "" - }, - "approval_set": { - "display_value": "", - "value": "" - }, - "major_incident_state": { - "display_value": null, - "value": "" - }, - "universal_request": { - "display_value": "", - "value": "" - }, - "short_description": { - "display_value": "Problemas com Internet", - "value": "Problemas com Internet" - }, - "correlation_display": { - "display_value": "STI0129734", - "value": "STI0129734" - }, - "work_start": { - "display_value": "", - "value": "" - }, - "additional_assignee_list": { - "display_value": "", - "value": "" - }, - "u_adp_select": { - "display_value": null, - "value": "" - }, - "u_gw_change_control": { - "display_value": "0", - "value": "0" - }, - "notify": { - "display_value": "Não notificar", - "value": "1" - }, - "service_offering": { - "display_value": "", - "value": "" - }, - "sys_class_name": { - "display_value": "Incidente", - "value": "incident" - }, - "closed_by": { - "display_value": "", - "value": "" - }, - "follow_up": { - "display_value": "", - "value": "" - }, - "parent_incident": { - "display_value": "", - "value": "" - }, - "reopened_by": { - "display_value": "", - "value": "" - }, - "reassignment_count": { - "display_value": "2", - "value": "2" - }, - "assigned_to": { - "display_value": "SOTHIS CAOA", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/b131d6ed1b2ba510c5e163923b4bcb77", - "value": "b131d6ed1b2ba510c5e163923b4bcb77" - }, - "sla_due": { - "display_value": "UNKNOWN", - "value": "" - }, - "comments_and_work_notes": { - "display_value": "16/07/2025 16:22:31 - Carlos Eduardo Queiroz Pinto (Comentários adicionais)\nRealizada cobrança/acionamento da equipe solucionadora com Iago Dantas , via WhatsApp.\n\n16/07/2025 16:09:06 - Nicole de Oliveira Sena (Anotações de trabalho)\nMotivo: Colaborador(a) entra em contato solicitando prioridade no chamado.\r\n-----------------Cobrança de Chamado ----------------------\r\nColaborador(a) entra em contato solicitando prioridade no chamado.\r\nAcionamento #1\r\n\r\nIP: 10.30.15.4\r\nColaboradora informa que outras lojas da rua estão sem internet também.\n\n16/07/2025 13:34:18 - Gabriel Sousa De Lima (Anotações de trabalho)\nTime,\r\n\r\nPoderiam verificar a internet da localidade, por gentileza?\n\n", - "value": "" - }, - "escalation": { - "display_value": "Normal", - "value": "0" - }, - "upon_approval": { - "display_value": "Prosseguir para a próxima tarefa", - "value": "proceed" - }, - "correlation_id": { - "display_value": "b2ca8d9597fea614501634a6f053afb2", - "value": "b2ca8d9597fea614501634a6f053afb2" - }, - "timeline": { - "display_value": null, - "value": "" - }, - "made_sla": { - "display_value": "verdadeiro", - "value": "true" - }, - "promoted_on": { - "display_value": "", - "value": "" - }, - "sn_esign_document": { - "display_value": "", - "value": "" - }, - "u_reopening_date": { - "display_value": "", - "value": "" - }, - "child_incidents": { - "display_value": "0", - "value": "0" - }, - "u_catalog_item": { - "display_value": "Problemas com Internet", - "link": "https://caoadev.service-now.com/api/now/table/sc_cat_item/b91a8ca51bb30090e77eb9121b4bcbf3", - "value": "b91a8ca51bb30090e77eb9121b4bcbf3" - }, - "hold_reason": { - "display_value": "", - "value": "" - }, - "task_effective_number": { - "display_value": "INC0140250", - "value": "INC0140250" - }, - "resolved_by": { - "display_value": "", - "value": "" - }, - "sys_updated_by": { - "display_value": "system", - "value": "system" - }, - "opened_by": { - "display_value": "Alexandre Elizeu De Almeida", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/988a427b1be2d01029846538fa4bcb56", - "value": "988a427b1be2d01029846538fa4bcb56" - }, - "user_input": { - "display_value": "", - "value": "" - }, - "sys_created_on": { - "display_value": "16/07/2025 13:21:51", - "value": "2025-07-16 16:21:51" - }, - "sys_domain": { - "display_value": "global", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/global", - "value": "global" - }, - "proposed_on": { - "display_value": "", - "value": "" - }, - "actions_taken": { - "display_value": "", - "value": "" - }, - "route_reason": { - "display_value": "", - "value": "" - }, - "u_task_number": { - "display_value": "INC0140250", - "value": "INC0140250" - }, - "calendar_stc": { - "display_value": "", - "value": "" - }, - "closed_at": { - "display_value": "", - "value": "" - }, - "business_service": { - "display_value": "", - "value": "" - }, - "business_impact": { - "display_value": "", - "value": "" - }, - "u_symptom": { - "display_value": "Indisponibilidade", - "value": "Unavailability" - }, - "rfc": { - "display_value": "", - "value": "" - }, - "time_worked": { - "display_value": "", - "value": "" - }, - "expected_start": { - "display_value": "", - "value": "" - }, - "work_end": { - "display_value": "", - "value": "" - }, - "caller_id": { - "display_value": "Alexandre Elizeu De Almeida", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/988a427b1be2d01029846538fa4bcb56", - "value": "988a427b1be2d01029846538fa4bcb56" - }, - "reopened_time": { - "display_value": "", - "value": "" - }, - "resolved_at": { - "display_value": "", - "value": "" - }, - "u_catalog": { - "display_value": "TI", - "value": "IT" - }, - "subcategory": { - "display_value": "Internet", - "value": "Internet" - }, - "u_gw_sla_created_on": { - "display_value": "16/07/2025 13:21:51", - "value": "2025-07-16 16:21:51" - }, - "work_notes": { - "display_value": "16/07/2025 16:09:06 - Nicole de Oliveira Sena (Anotações de trabalho)\nMotivo: Colaborador(a) entra em contato solicitando prioridade no chamado.\r\n-----------------Cobrança de Chamado ----------------------\r\nColaborador(a) entra em contato solicitando prioridade no chamado.\r\nAcionamento #1\r\n\r\nIP: 10.30.15.4\r\nColaboradora informa que outras lojas da rua estão sem internet também.\n\n16/07/2025 13:34:18 - Gabriel Sousa De Lima (Anotações de trabalho)\nTime,\r\n\r\nPoderiam verificar a internet da localidade, por gentileza?\n\n", - "value": "" - }, - "close_code": { - "display_value": null, - "value": "" - }, - "assignment_group": { - "display_value": "Operadoras", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/f3c8b0801b470410208023853a4bcbf4", - "value": "f3c8b0801b470410208023853a4bcbf4" - }, - "u_gw_change_id": { - "display_value": "5124351d97722a14501634a6f053af4b", - "value": "5124351d97722a14501634a6f053af4b" - }, - "business_stc": { - "display_value": "", - "value": "" - }, - "cause": { - "display_value": "", - "value": "" - }, - "description": { - "display_value": "Boa tarde! A filial D21 Maringá está toda sem internet. Tanto a rede cabeada quanto wi-fi estão fora. Poderiam por gentileza verificar?", - "value": "Boa tarde! A filial D21 Maringá está toda sem internet. Tanto a rede cabeada quanto wi-fi estão fora. Poderiam por gentileza verificar?" - }, - "origin_id": { - "display_value": "", - "value": "" - }, - "calendar_duration": { - "display_value": "", - "value": "" - }, - "close_notes": { - "display_value": "", - "value": "" - }, - "sys_id": { - "display_value": "f37a0d5597fea614501634a6f053af30", - "value": "f37a0d5597fea614501634a6f053af30" - }, - "contact_type": { - "display_value": "Autoatendimento", - "value": "self-service" - }, - "sn_esign_esignature_configuration": { - "display_value": "", - "value": "" - }, - "incident_state": { - "display_value": "Em Atendimento", - "value": "2" - }, - "urgency": { - "display_value": "1 - Alto(a)", - "value": "1" - }, - "problem_id": { - "display_value": "", - "value": "" - }, - "company": { - "display_value": "CAOA", - "link": "https://caoadev.service-now.com/api/now/table/core_company/4cb5c4361bb1d410bb0f32681b4bcb8c", - "value": "4cb5c4361bb1d410bb0f32681b4bcb8c" - }, - "activity_due": { - "display_value": "12/09/2025 12:22:31", - "value": "2025-09-12 15:22:31" - }, - "u_ismobile": { - "display_value": "falso", - "value": "false" - }, - "severity": { - "display_value": "3 - Baixo", - "value": "3" - }, - "overview": { - "display_value": null, - "value": "" - }, - "comments": { - "display_value": "16/07/2025 16:22:31 - Carlos Eduardo Queiroz Pinto (Comentários adicionais)\nRealizada cobrança/acionamento da equipe solucionadora com Iago Dantas , via WhatsApp.\n\n", - "value": "" - }, - "approval": { - "display_value": "Ainda não solicitada", - "value": "not requested" - }, - "due_date": { - "display_value": "", - "value": "" - }, - "sys_mod_count": { - "display_value": "708", - "value": "708" - }, - "u_external_tickets": { - "display_value": "", - "value": "" - }, - "reopen_count": { - "display_value": "0", - "value": "0" - }, - "sys_tags": { - "display_value": "GW- Cobrança 1", - "value": "" - }, - "u_first_call_resolution": { - "display_value": "falso", - "value": "false" - }, - "u_mobile_telephony": { - "display_value": null, - "value": "" - }, - "location": { - "display_value": "YELLOW - MARINGA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/73223ae91b6f1050e77eb9121b4bcb4f", - "value": "73223ae91b6f1050e77eb9121b4bcb4f" - }, - "category": { - "display_value": "Infraestrutura", - "value": "Infrastructure" - } - }, - { - "promoted_by": { - "display_value": "", - "value": "" - }, - "parent": { - "display_value": "", - "value": "" - }, - "caused_by": { - "display_value": "", - "value": "" - }, - "watch_list": { - "display_value": "", - "value": "" - }, - "upon_reject": { - "display_value": "Cancelar todas as tarefas futuras", - "value": "cancel" - }, - "sys_updated_on": { - "display_value": "12/09/2025 10:04:53", - "value": "2025-09-12 13:04:53" - }, - "origin_table": { - "display_value": "", - "value": "" - }, - "approval_history": { - "display_value": "", - "value": "" - }, - "skills": { - "display_value": "", - "value": "" - }, - "number": { - "display_value": "INC0140220", - "value": "INC0140220" - }, - "proposed_by": { - "display_value": "", - "value": "" - }, - "lessons_learned": { - "display_value": null, - "value": "" - }, - "state": { - "display_value": "Em Atendimento", - "value": "2" - }, - "sys_created_by": { - "display_value": "t-guilherme.oliveira@caoa.com.br", - "value": "t-guilherme.oliveira@caoa.com.br" - }, - "knowledge": { - "display_value": "falso", - "value": "false" - }, - "order": { - "display_value": "", - "value": "" - }, - "u_user_liberado": { - "display_value": "falso", - "value": "false" - }, - "cmdb_ci": { - "display_value": "", - "value": "" - }, - "u_st_user_rec1": { - "display_value": "", - "value": "" - }, - "impact": { - "display_value": "1 - Alto(a)", - "value": "1" - }, - "active": { - "display_value": "verdadeiro", - "value": "true" - }, - "work_notes_list": { - "display_value": "", - "value": "" - }, - "priority": { - "display_value": "1 - Crítico(a)", - "value": "1" - }, - "sys_domain_path": { - "display_value": "/", - "value": "/" - }, - "business_duration": { - "display_value": "", - "value": "" - }, - "group_list": { - "display_value": "", - "value": "" - }, - "approval_set": { - "display_value": "", - "value": "" - }, - "major_incident_state": { - "display_value": null, - "value": "" - }, - "universal_request": { - "display_value": "", - "value": "" - }, - "short_description": { - "display_value": "Problemas com Internet", - "value": "Problemas com Internet" - }, - "correlation_display": { - "display_value": "STI0129706", - "value": "STI0129706" - }, - "work_start": { - "display_value": "", - "value": "" - }, - "additional_assignee_list": { - "display_value": "", - "value": "" - }, - "u_adp_select": { - "display_value": null, - "value": "" - }, - "u_gw_change_control": { - "display_value": "0", - "value": "0" - }, - "notify": { - "display_value": "Não notificar", - "value": "1" - }, - "service_offering": { - "display_value": "", - "value": "" - }, - "sys_class_name": { - "display_value": "Incidente", - "value": "incident" - }, - "closed_by": { - "display_value": "", - "value": "" - }, - "follow_up": { - "display_value": "", - "value": "" - }, - "parent_incident": { - "display_value": "", - "value": "" - }, - "reopened_by": { - "display_value": "", - "value": "" - }, - "reassignment_count": { - "display_value": "1", - "value": "1" - }, - "assigned_to": { - "display_value": "SOTHIS CAOA", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/b131d6ed1b2ba510c5e163923b4bcb77", - "value": "b131d6ed1b2ba510c5e163923b4bcb77" - }, - "sla_due": { - "display_value": "UNKNOWN", - "value": "" - }, - "comments_and_work_notes": { - "display_value": "16/07/2025 10:04:53 - Carlos Eduardo Queiroz Pinto (Comentários adicionais)\nRealizada cobrança/acionamento da equipe solucionadora no grupo de críticos , via WhatsApp.\n\n", - "value": "" - }, - "escalation": { - "display_value": "Normal", - "value": "0" - }, - "upon_approval": { - "display_value": "Prosseguir para a próxima tarefa", - "value": "proceed" - }, - "correlation_id": { - "display_value": "bb6614559732a614501634a6f053af77", - "value": "bb6614559732a614501634a6f053af77" - }, - "timeline": { - "display_value": null, - "value": "" - }, - "made_sla": { - "display_value": "verdadeiro", - "value": "true" - }, - "promoted_on": { - "display_value": "", - "value": "" - }, - "sn_esign_document": { - "display_value": "", - "value": "" - }, - "u_reopening_date": { - "display_value": "", - "value": "" - }, - "child_incidents": { - "display_value": "0", - "value": "0" - }, - "u_catalog_item": { - "display_value": "Problemas com Internet", - "link": "https://caoadev.service-now.com/api/now/table/sc_cat_item/b91a8ca51bb30090e77eb9121b4bcbf3", - "value": "b91a8ca51bb30090e77eb9121b4bcbf3" - }, - "hold_reason": { - "display_value": "", - "value": "" - }, - "task_effective_number": { - "display_value": "INC0140220", - "value": "INC0140220" - }, - "resolved_by": { - "display_value": "", - "value": "" - }, - "sys_updated_by": { - "display_value": "system", - "value": "system" - }, - "opened_by": { - "display_value": "Guilherme Henrique Fonseca Oliveira", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/bf3d28ad872c16d0ab40c8440cbb3599", - "value": "bf3d28ad872c16d0ab40c8440cbb3599" - }, - "user_input": { - "display_value": "", - "value": "" - }, - "sys_created_on": { - "display_value": "16/07/2025 09:33:05", - "value": "2025-07-16 12:33:05" - }, - "sys_domain": { - "display_value": "global", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/global", - "value": "global" - }, - "proposed_on": { - "display_value": "", - "value": "" - }, - "actions_taken": { - "display_value": "", - "value": "" - }, - "route_reason": { - "display_value": "", - "value": "" - }, - "u_task_number": { - "display_value": "INC0140220", - "value": "INC0140220" - }, - "calendar_stc": { - "display_value": "", - "value": "" - }, - "closed_at": { - "display_value": "", - "value": "" - }, - "business_service": { - "display_value": "", - "value": "" - }, - "business_impact": { - "display_value": "", - "value": "" - }, - "u_symptom": { - "display_value": "Indisponibilidade", - "value": "Unavailability" - }, - "rfc": { - "display_value": "", - "value": "" - }, - "time_worked": { - "display_value": "", - "value": "" - }, - "expected_start": { - "display_value": "", - "value": "" - }, - "work_end": { - "display_value": "", - "value": "" - }, - "caller_id": { - "display_value": "Vanessa Klenk Ribeiro Dos Santos", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/21a5900cdb93701015471403149619e2", - "value": "21a5900cdb93701015471403149619e2" - }, - "reopened_time": { - "display_value": "", - "value": "" - }, - "resolved_at": { - "display_value": "", - "value": "" - }, - "u_catalog": { - "display_value": "TI", - "value": "IT" - }, - "subcategory": { - "display_value": "Internet", - "value": "Internet" - }, - "u_gw_sla_created_on": { - "display_value": "16/07/2025 09:33:05", - "value": "2025-07-16 12:33:05" - }, - "work_notes": { - "display_value": "", - "value": "" - }, - "close_code": { - "display_value": null, - "value": "" - }, - "assignment_group": { - "display_value": "Operadoras", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/f3c8b0801b470410208023853a4bcbf4", - "value": "f3c8b0801b470410208023853a4bcbf4" - }, - "u_gw_change_id": { - "display_value": "e1bdd49197b2a614501634a6f053afaa", - "value": "e1bdd49197b2a614501634a6f053afaa" - }, - "business_stc": { - "display_value": "", - "value": "" - }, - "cause": { - "display_value": "", - "value": "" - }, - "description": { - "display_value": "Colaborador(a) relata que toda a localidade está sem acesso à internet, poderiam verificar por gentileza?\r\n\r\nOBS: Colaboradora informou que ontem houve uma queda de energia na localidade por volta das 18 e após isso a internet não voltou \r\nOBS: Segue em anexo prints evidenciando a indisponibilidade da Internet \r\n\r\nProblemas com Internet - Nenhum site está navegando-KB0010694", - "value": "Colaborador(a) relata que toda a localidade está sem acesso à internet, poderiam verificar por gentileza?\r\n\r\nOBS: Colaboradora informou que ontem houve uma queda de energia na localidade por volta das 18 e após isso a internet não voltou \r\nOBS: Segue em anexo prints evidenciando a indisponibilidade da Internet \r\n\r\nProblemas com Internet - Nenhum site está navegando-KB0010694" - }, - "origin_id": { - "display_value": "", - "value": "" - }, - "calendar_duration": { - "display_value": "", - "value": "" - }, - "close_notes": { - "display_value": "", - "value": "" - }, - "sys_id": { - "display_value": "67e510d19732a614501634a6f053af2e", - "value": "67e510d19732a614501634a6f053af2e" - }, - "contact_type": { - "display_value": "Telefone", - "value": "phone" - }, - "sn_esign_esignature_configuration": { - "display_value": "", - "value": "" - }, - "incident_state": { - "display_value": "Em Atendimento", - "value": "2" - }, - "urgency": { - "display_value": "1 - Alto(a)", - "value": "1" - }, - "problem_id": { - "display_value": "", - "value": "" - }, - "company": { - "display_value": "CAOA", - "link": "https://caoadev.service-now.com/api/now/table/core_company/4cb5c4361bb1d410bb0f32681b4bcb8c", - "value": "4cb5c4361bb1d410bb0f32681b4bcb8c" - }, - "activity_due": { - "display_value": "12/09/2025 12:04:53", - "value": "2025-09-12 15:04:53" - }, - "u_ismobile": { - "display_value": "falso", - "value": "false" - }, - "severity": { - "display_value": "3 - Baixo", - "value": "3" - }, - "overview": { - "display_value": null, - "value": "" - }, - "comments": { - "display_value": "16/07/2025 10:04:53 - Carlos Eduardo Queiroz Pinto (Comentários adicionais)\nRealizada cobrança/acionamento da equipe solucionadora no grupo de críticos , via WhatsApp.\n\n", - "value": "" - }, - "approval": { - "display_value": "Ainda não solicitada", - "value": "not requested" - }, - "due_date": { - "display_value": "", - "value": "" - }, - "sys_mod_count": { - "display_value": "702", - "value": "702" - }, - "u_external_tickets": { - "display_value": "", - "value": "" - }, - "reopen_count": { - "display_value": "0", - "value": "0" - }, - "sys_tags": { - "display_value": "", - "value": "" - }, - "u_first_call_resolution": { - "display_value": "falso", - "value": "false" - }, - "u_mobile_telephony": { - "display_value": null, - "value": "" - }, - "location": { - "display_value": "HMB - ALTO DA XV", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/6f22f6e91b6f1050e77eb9121b4bcbcc", - "value": "6f22f6e91b6f1050e77eb9121b4bcbcc" - }, - "category": { - "display_value": "Infraestrutura", - "value": "Infrastructure" - } - }, - { - "promoted_by": { - "display_value": "", - "value": "" - }, - "parent": { - "display_value": "", - "value": "" - }, - "caused_by": { - "display_value": "", - "value": "" - }, - "watch_list": { - "display_value": "", - "value": "" - }, - "upon_reject": { - "display_value": "Cancelar todas as tarefas futuras", - "value": "cancel" - }, - "sys_updated_on": { - "display_value": "16/07/2025 09:23:05", - "value": "2025-07-16 12:23:05" - }, - "origin_table": { - "display_value": "", - "value": "" - }, - "approval_history": { - "display_value": "", - "value": "" - }, - "skills": { - "display_value": "", - "value": "" - }, - "number": { - "display_value": "INC0140170", - "value": "INC0140170" - }, - "proposed_by": { - "display_value": "", - "value": "" - }, - "lessons_learned": { - "display_value": null, - "value": "" - }, - "state": { - "display_value": "Aguardando Atendimento", - "value": "1" - }, - "sys_created_by": { - "display_value": "amanda.ssilva@caoa.com.br", - "value": "amanda.ssilva@caoa.com.br" - }, - "knowledge": { - "display_value": "falso", - "value": "false" - }, - "order": { - "display_value": "", - "value": "" - }, - "u_user_liberado": { - "display_value": "falso", - "value": "false" - }, - "cmdb_ci": { - "display_value": "", - "value": "" - }, - "u_st_user_rec1": { - "display_value": "", - "value": "" - }, - "impact": { - "display_value": "2 - Médio(a)", - "value": "2" - }, - "active": { - "display_value": "verdadeiro", - "value": "true" - }, - "work_notes_list": { - "display_value": "", - "value": "" - }, - "priority": { - "display_value": "3 - Moderado(a)", - "value": "3" - }, - "sys_domain_path": { - "display_value": "/", - "value": "/" - }, - "business_duration": { - "display_value": "", - "value": "" - }, - "group_list": { - "display_value": "", - "value": "" - }, - "approval_set": { - "display_value": "", - "value": "" - }, - "major_incident_state": { - "display_value": null, - "value": "" - }, - "universal_request": { - "display_value": "", - "value": "" - }, - "short_description": { - "display_value": "Problemas com Wi-Fi/Rede Corporativa", - "value": "Problemas com Wi-Fi/Rede Corporativa" - }, - "correlation_display": { - "display_value": "STI0129658", - "value": "STI0129658" - }, - "work_start": { - "display_value": "", - "value": "" - }, - "additional_assignee_list": { - "display_value": "", - "value": "" - }, - "u_adp_select": { - "display_value": null, - "value": "" - }, - "u_gw_change_control": { - "display_value": "0", - "value": "0" - }, - "notify": { - "display_value": "Não notificar", - "value": "1" - }, - "service_offering": { - "display_value": "", - "value": "" - }, - "sys_class_name": { - "display_value": "Incidente", - "value": "incident" - }, - "closed_by": { - "display_value": "", - "value": "" - }, - "follow_up": { - "display_value": "", - "value": "" - }, - "parent_incident": { - "display_value": "", - "value": "" - }, - "reopened_by": { - "display_value": "", - "value": "" - }, - "reassignment_count": { - "display_value": "1", - "value": "1" - }, - "assigned_to": { - "display_value": "", - "value": "" - }, - "sla_due": { - "display_value": "UNKNOWN", - "value": "" - }, - "comments_and_work_notes": { - "display_value": "", - "value": "" - }, - "escalation": { - "display_value": "Normal", - "value": "0" - }, - "upon_approval": { - "display_value": "Prosseguir para a próxima tarefa", - "value": "proceed" - }, - "correlation_id": { - "display_value": "9ac39cc997be6214501634a6f053af3b", - "value": "9ac39cc997be6214501634a6f053af3b" - }, - "timeline": { - "display_value": null, - "value": "" - }, - "made_sla": { - "display_value": "verdadeiro", - "value": "true" - }, - "promoted_on": { - "display_value": "", - "value": "" - }, - "sn_esign_document": { - "display_value": "", - "value": "" - }, - "u_reopening_date": { - "display_value": "", - "value": "" - }, - "child_incidents": { - "display_value": "0", - "value": "0" - }, - "u_catalog_item": { - "display_value": "Problemas com Wi-Fi/Rede Corporativa", - "link": "https://caoadev.service-now.com/api/now/table/sc_cat_item/bfb925691bbb0090e77eb9121b4bcb49", - "value": "bfb925691bbb0090e77eb9121b4bcb49" - }, - "hold_reason": { - "display_value": "", - "value": "" - }, - "task_effective_number": { - "display_value": "INC0140170", - "value": "INC0140170" - }, - "resolved_by": { - "display_value": "", - "value": "" - }, - "sys_updated_by": { - "display_value": "raphael.almeida@caoa.com.br", - "value": "raphael.almeida@caoa.com.br" - }, - "opened_by": { - "display_value": "Amanda Dos Santos Silva", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/c88a027b1be2d01029846538fa4bcbdd", - "value": "c88a027b1be2d01029846538fa4bcbdd" - }, - "user_input": { - "display_value": "", - "value": "" - }, - "sys_created_on": { - "display_value": "15/07/2025 14:43:01", - "value": "2025-07-15 17:43:01" - }, - "sys_domain": { - "display_value": "global", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/global", - "value": "global" - }, - "proposed_on": { - "display_value": "", - "value": "" - }, - "actions_taken": { - "display_value": "", - "value": "" - }, - "route_reason": { - "display_value": "", - "value": "" - }, - "u_task_number": { - "display_value": "INC0140170", - "value": "INC0140170" - }, - "calendar_stc": { - "display_value": "", - "value": "" - }, - "closed_at": { - "display_value": "", - "value": "" - }, - "business_service": { - "display_value": "", - "value": "" - }, - "business_impact": { - "display_value": "", - "value": "" - }, - "u_symptom": { - "display_value": null, - "value": "" - }, - "rfc": { - "display_value": "", - "value": "" - }, - "time_worked": { - "display_value": "", - "value": "" - }, - "expected_start": { - "display_value": "", - "value": "" - }, - "work_end": { - "display_value": "", - "value": "" - }, - "caller_id": { - "display_value": "Amanda Dos Santos Silva", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/c88a027b1be2d01029846538fa4bcbdd", - "value": "c88a027b1be2d01029846538fa4bcbdd" - }, - "reopened_time": { - "display_value": "", - "value": "" - }, - "resolved_at": { - "display_value": "", - "value": "" - }, - "u_catalog": { - "display_value": "TI", - "value": "IT" - }, - "subcategory": { - "display_value": "Wi-Fi/Rede Corporativa", - "value": "Wi-Fi / Corporate Network" - }, - "u_gw_sla_created_on": { - "display_value": "15/07/2025 14:43:01", - "value": "2025-07-15 17:43:01" - }, - "work_notes": { - "display_value": "", - "value": "" - }, - "close_code": { - "display_value": null, - "value": "" - }, - "assignment_group": { - "display_value": "Wi-Fi Localidades", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/0cd8f0801b470410208023853a4bcb5e", - "value": "0cd8f0801b470410208023853a4bcb5e" - }, - "u_gw_change_id": { - "display_value": "1524d8d53bb26a10f6e903f136e45a8a", - "value": "1524d8d53bb26a10f6e903f136e45a8a" - }, - "business_stc": { - "display_value": "", - "value": "" - }, - "cause": { - "display_value": "", - "value": "" - }, - "description": { - "display_value": "Boa tarde!\r\nInternet não atinge a velocidade exigida pela montadora devido ao sinal, necessário instalação de uma nova antena de internet na sala dos consultores.\r\nCaso sendo tratado e acompanhado pelo Raphael Anjos.", - "value": "Boa tarde!\r\nInternet não atinge a velocidade exigida pela montadora devido ao sinal, necessário instalação de uma nova antena de internet na sala dos consultores.\r\nCaso sendo tratado e acompanhado pelo Raphael Anjos." - }, - "origin_id": { - "display_value": "", - "value": "" - }, - "calendar_duration": { - "display_value": "", - "value": "" - }, - "close_notes": { - "display_value": "", - "value": "" - }, - "sys_id": { - "display_value": "ca4318c597be6214501634a6f053af7e", - "value": "ca4318c597be6214501634a6f053af7e" - }, - "contact_type": { - "display_value": "Autoatendimento", - "value": "self-service" - }, - "sn_esign_esignature_configuration": { - "display_value": "", - "value": "" - }, - "incident_state": { - "display_value": "Aguardando Atendimento", - "value": "1" - }, - "urgency": { - "display_value": "2 - Médio(a)", - "value": "2" - }, - "problem_id": { - "display_value": "", - "value": "" - }, - "company": { - "display_value": "CAOA", - "link": "https://caoadev.service-now.com/api/now/table/core_company/4cb5c4361bb1d410bb0f32681b4bcb8c", - "value": "4cb5c4361bb1d410bb0f32681b4bcb8c" - }, - "activity_due": { - "display_value": "UNKNOWN", - "value": "" - }, - "u_ismobile": { - "display_value": "falso", - "value": "false" - }, - "severity": { - "display_value": "3 - Baixo", - "value": "3" - }, - "overview": { - "display_value": null, - "value": "" - }, - "comments": { - "display_value": "", - "value": "" - }, - "approval": { - "display_value": "Ainda não solicitada", - "value": "not requested" - }, - "due_date": { - "display_value": "", - "value": "" - }, - "sys_mod_count": { - "display_value": "2", - "value": "2" - }, - "u_external_tickets": { - "display_value": "", - "value": "" - }, - "reopen_count": { - "display_value": "0", - "value": "0" - }, - "sys_tags": { - "display_value": "", - "value": "" - }, - "u_first_call_resolution": { - "display_value": "falso", - "value": "false" - }, - "u_mobile_telephony": { - "display_value": null, - "value": "" - }, - "location": { - "display_value": "ELIVEL - CEASA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/6722f6e91b6f1050e77eb9121b4bcbc6", - "value": "6722f6e91b6f1050e77eb9121b4bcbc6" - }, - "category": { - "display_value": "Infraestrutura", - "value": "Infrastructure" - } - }, - { - "promoted_by": { - "display_value": "", - "value": "" - }, - "parent": { - "display_value": "", - "value": "" - }, - "caused_by": { - "display_value": "", - "value": "" - }, - "watch_list": { - "display_value": "", - "value": "" - }, - "upon_reject": { - "display_value": "Cancelar todas as tarefas futuras", - "value": "cancel" - }, - "sys_updated_on": { - "display_value": "12/09/2025 11:15:42", - "value": "2025-09-12 14:15:42" - }, - "origin_table": { - "display_value": "", - "value": "" - }, - "approval_history": { - "display_value": "", - "value": "" - }, - "skills": { - "display_value": "", - "value": "" - }, - "number": { - "display_value": "INC0140127", - "value": "INC0140127" - }, - "proposed_by": { - "display_value": "", - "value": "" - }, - "lessons_learned": { - "display_value": null, - "value": "" - }, - "state": { - "display_value": "Em Atendimento", - "value": "2" - }, - "sys_created_by": { - "display_value": "t-gustavo.tavares@caoa.com.br", - "value": "t-gustavo.tavares@caoa.com.br" - }, - "knowledge": { - "display_value": "falso", - "value": "false" - }, - "order": { - "display_value": "", - "value": "" - }, - "u_user_liberado": { - "display_value": "falso", - "value": "false" - }, - "cmdb_ci": { - "display_value": "", - "value": "" - }, - "u_st_user_rec1": { - "display_value": "", - "value": "" - }, - "impact": { - "display_value": "1 - Alto(a)", - "value": "1" - }, - "active": { - "display_value": "verdadeiro", - "value": "true" - }, - "work_notes_list": { - "display_value": "", - "value": "" - }, - "priority": { - "display_value": "1 - Crítico(a)", - "value": "1" - }, - "sys_domain_path": { - "display_value": "/", - "value": "/" - }, - "business_duration": { - "display_value": "", - "value": "" - }, - "group_list": { - "display_value": "", - "value": "" - }, - "approval_set": { - "display_value": "", - "value": "" - }, - "major_incident_state": { - "display_value": null, - "value": "" - }, - "universal_request": { - "display_value": "", - "value": "" - }, - "short_description": { - "display_value": "Wi-fi Clientes", - "value": "Wi-fi Clientes" - }, - "correlation_display": { - "display_value": "STI0129617", - "value": "STI0129617" - }, - "work_start": { - "display_value": "", - "value": "" - }, - "additional_assignee_list": { - "display_value": "", - "value": "" - }, - "u_adp_select": { - "display_value": null, - "value": "" - }, - "u_gw_change_control": { - "display_value": "0", - "value": "0" - }, - "notify": { - "display_value": "Não notificar", - "value": "1" - }, - "service_offering": { - "display_value": "", - "value": "" - }, - "sys_class_name": { - "display_value": "Incidente", - "value": "incident" - }, - "closed_by": { - "display_value": "", - "value": "" - }, - "follow_up": { - "display_value": "", - "value": "" - }, - "parent_incident": { - "display_value": "", - "value": "" - }, - "reopened_by": { - "display_value": "", - "value": "" - }, - "reassignment_count": { - "display_value": "0", - "value": "0" - }, - "assigned_to": { - "display_value": "", - "value": "" - }, - "sla_due": { - "display_value": "UNKNOWN", - "value": "" - }, - "comments_and_work_notes": { - "display_value": "15/07/2025 09:15:42 - Carlos Eduardo Queiroz Pinto (Comentários adicionais)\nRealizada cobrança/acionamento da equipe solucionadora no grupo de críticos , via WhatsApp.\n\n15/07/2025 08:35:44 - Gustavo Oliveira Tavares (Anotações de trabalho)\nColaborador informa que o wifi dos clientes da loja está conectando mas não está recebendo internet, impossibilitando a não navegação. Colaborador informa também que não sabe qual roteador deve reiniciar e por isso segue com esse problema. Poderiam verificar?\r\n\r\nContato: (11) 94748-8877\r\ne-mail: machado.marcelo@d21motors.com.br\r\nKb não localizado\n\n", - "value": "" - }, - "escalation": { - "display_value": "Normal", - "value": "0" - }, - "upon_approval": { - "display_value": "Prosseguir para a próxima tarefa", - "value": "proceed" - }, - "correlation_id": { - "display_value": "5e9fbef83b726610f6e903f136e45a0e", - "value": "5e9fbef83b726610f6e903f136e45a0e" - }, - "timeline": { - "display_value": null, - "value": "" - }, - "made_sla": { - "display_value": "verdadeiro", - "value": "true" - }, - "promoted_on": { - "display_value": "", - "value": "" - }, - "sn_esign_document": { - "display_value": "", - "value": "" - }, - "u_reopening_date": { - "display_value": "", - "value": "" - }, - "child_incidents": { - "display_value": "0", - "value": "0" - }, - "u_catalog_item": { - "display_value": "Problemas com Wi-Fi Clientes", - "link": "https://caoadev.service-now.com/api/now/table/sc_cat_item/f48004691b730090e77eb9121b4bcbbe", - "value": "f48004691b730090e77eb9121b4bcbbe" - }, - "hold_reason": { - "display_value": "", - "value": "" - }, - "task_effective_number": { - "display_value": "INC0140127", - "value": "INC0140127" - }, - "resolved_by": { - "display_value": "", - "value": "" - }, - "sys_updated_by": { - "display_value": "system", - "value": "system" - }, - "opened_by": { - "display_value": "Gustavo Oliveira Tavares", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/93a51e5f87dd9a10ab40c8440cbb356d", - "value": "93a51e5f87dd9a10ab40c8440cbb356d" - }, - "user_input": { - "display_value": "", - "value": "" - }, - "sys_created_on": { - "display_value": "15/07/2025 08:35:12", - "value": "2025-07-15 11:35:12" - }, - "sys_domain": { - "display_value": "global", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/global", - "value": "global" - }, - "proposed_on": { - "display_value": "", - "value": "" - }, - "actions_taken": { - "display_value": "", - "value": "" - }, - "route_reason": { - "display_value": "", - "value": "" - }, - "u_task_number": { - "display_value": "INC0140127", - "value": "INC0140127" - }, - "calendar_stc": { - "display_value": "", - "value": "" - }, - "closed_at": { - "display_value": "", - "value": "" - }, - "business_service": { - "display_value": "", - "value": "" - }, - "business_impact": { - "display_value": "", - "value": "" - }, - "u_symptom": { - "display_value": "Indisponibilidade", - "value": "Unavailability" - }, - "rfc": { - "display_value": "", - "value": "" - }, - "time_worked": { - "display_value": "", - "value": "" - }, - "expected_start": { - "display_value": "", - "value": "" - }, - "work_end": { - "display_value": "", - "value": "" - }, - "caller_id": { - "display_value": "Marcelo Machado", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/1cd863e31bbcd550598a2021f54bcb8f", - "value": "1cd863e31bbcd550598a2021f54bcb8f" - }, - "reopened_time": { - "display_value": "", - "value": "" - }, - "resolved_at": { - "display_value": "", - "value": "" - }, - "u_catalog": { - "display_value": "TI", - "value": "IT" - }, - "subcategory": { - "display_value": "Wi-Fi Clientes", - "value": "Wi-Fi Clientes" - }, - "u_gw_sla_created_on": { - "display_value": "15/07/2025 08:35:12", - "value": "2025-07-15 11:35:12" - }, - "work_notes": { - "display_value": "15/07/2025 08:35:44 - Gustavo Oliveira Tavares (Anotações de trabalho)\nColaborador informa que o wifi dos clientes da loja está conectando mas não está recebendo internet, impossibilitando a não navegação. Colaborador informa também que não sabe qual roteador deve reiniciar e por isso segue com esse problema. Poderiam verificar?\r\n\r\nContato: (11) 94748-8877\r\ne-mail: machado.marcelo@d21motors.com.br\r\nKb não localizado\n\n", - "value": "" - }, - "close_code": { - "display_value": null, - "value": "" - }, - "assignment_group": { - "display_value": "Wi-Fi Localidades", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/0cd8f0801b470410208023853a4bcb5e", - "value": "0cd8f0801b470410208023853a4bcb5e" - }, - "u_gw_change_id": { - "display_value": "9bd84f34973aeed0501634a6f053af03", - "value": "9bd84f34973aeed0501634a6f053af03" - }, - "business_stc": { - "display_value": "", - "value": "" - }, - "cause": { - "display_value": "", - "value": "" - }, - "description": { - "display_value": "Colaborador informa que o wifi dos clientes da loja está conectando mas não está recebendo internet, impossibilitando a não navegação. Colaborador informa também que não sabe qual roteador deve reiniciar e por isso segue com esse problema. Poderiam verificar?\r\n\r\nContato: (11) 94748-8877\r\ne-mail: machado.marcelo@d21motors.com.br\r\nKb não localizado", - "value": "Colaborador informa que o wifi dos clientes da loja está conectando mas não está recebendo internet, impossibilitando a não navegação. Colaborador informa também que não sabe qual roteador deve reiniciar e por isso segue com esse problema. Poderiam verificar?\r\n\r\nContato: (11) 94748-8877\r\ne-mail: machado.marcelo@d21motors.com.br\r\nKb não localizado" - }, - "origin_id": { - "display_value": "", - "value": "" - }, - "calendar_duration": { - "display_value": "", - "value": "" - }, - "close_notes": { - "display_value": "", - "value": "" - }, - "sys_id": { - "display_value": "5e3f72b83b726610f6e903f136e45ac2", - "value": "5e3f72b83b726610f6e903f136e45ac2" - }, - "contact_type": { - "display_value": "Telefone", - "value": "phone" - }, - "sn_esign_esignature_configuration": { - "display_value": "", - "value": "" - }, - "incident_state": { - "display_value": "Em Atendimento", - "value": "2" - }, - "urgency": { - "display_value": "1 - Alto(a)", - "value": "1" - }, - "problem_id": { - "display_value": "", - "value": "" - }, - "company": { - "display_value": "CAOA", - "link": "https://caoadev.service-now.com/api/now/table/core_company/4cb5c4361bb1d410bb0f32681b4bcb8c", - "value": "4cb5c4361bb1d410bb0f32681b4bcb8c" - }, - "activity_due": { - "display_value": "12/09/2025 13:15:42", - "value": "2025-09-12 16:15:42" - }, - "u_ismobile": { - "display_value": "falso", - "value": "false" - }, - "severity": { - "display_value": "3 - Baixo", - "value": "3" - }, - "overview": { - "display_value": null, - "value": "" - }, - "comments": { - "display_value": "15/07/2025 09:15:42 - Carlos Eduardo Queiroz Pinto (Comentários adicionais)\nRealizada cobrança/acionamento da equipe solucionadora no grupo de críticos , via WhatsApp.\n\n", - "value": "" - }, - "approval": { - "display_value": "Ainda não solicitada", - "value": "not requested" - }, - "due_date": { - "display_value": "", - "value": "" - }, - "sys_mod_count": { - "display_value": "713", - "value": "713" - }, - "u_external_tickets": { - "display_value": "", - "value": "" - }, - "reopen_count": { - "display_value": "0", - "value": "0" - }, - "sys_tags": { - "display_value": "", - "value": "" - }, - "u_first_call_resolution": { - "display_value": "falso", - "value": "false" - }, - "u_mobile_telephony": { - "display_value": null, - "value": "" - }, - "location": { - "display_value": "YELLOW - SÃO BERNARDO", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/77223ae91b6f1050e77eb9121b4bcb69", - "value": "77223ae91b6f1050e77eb9121b4bcb69" - }, - "category": { - "display_value": "Infraestrutura", - "value": "Infrastructure" - } - }, - { - "promoted_by": { - "display_value": "", - "value": "" - }, - "parent": { - "display_value": "", - "value": "" - }, - "caused_by": { - "display_value": "", - "value": "" - }, - "watch_list": { - "display_value": "", - "value": "" - }, - "upon_reject": { - "display_value": "Cancelar todas as tarefas futuras", - "value": "cancel" - }, - "sys_updated_on": { - "display_value": "21/07/2025 12:00:01", - "value": "2025-07-21 15:00:01" - }, - "origin_table": { - "display_value": "", - "value": "" - }, - "approval_history": { - "display_value": "", - "value": "" - }, - "skills": { - "display_value": "", - "value": "" - }, - "number": { - "display_value": "INC0140090", - "value": "INC0140090" - }, - "proposed_by": { - "display_value": "", - "value": "" - }, - "lessons_learned": { - "display_value": null, - "value": "" - }, - "state": { - "display_value": "Encerrado", - "value": "7" - }, - "sys_created_by": { - "display_value": "t-gustavo.tavares@caoa.com.br", - "value": "t-gustavo.tavares@caoa.com.br" - }, - "knowledge": { - "display_value": "falso", - "value": "false" - }, - "order": { - "display_value": "", - "value": "" - }, - "u_user_liberado": { - "display_value": "falso", - "value": "false" - }, - "cmdb_ci": { - "display_value": "", - "value": "" - }, - "u_st_user_rec1": { - "display_value": "SOTHIS CAOA", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/b131d6ed1b2ba510c5e163923b4bcb77", - "value": "b131d6ed1b2ba510c5e163923b4bcb77" - }, - "impact": { - "display_value": "2 - Médio(a)", - "value": "2" - }, - "active": { - "display_value": "falso", - "value": "false" - }, - "work_notes_list": { - "display_value": "", - "value": "" - }, - "priority": { - "display_value": "3 - Moderado(a)", - "value": "3" - }, - "sys_domain_path": { - "display_value": "/", - "value": "/" - }, - "business_duration": { - "display_value": "14 Horas 37 Minutos", - "value": "1970-01-01 14:37:06" - }, - "group_list": { - "display_value": "", - "value": "" - }, - "approval_set": { - "display_value": "", - "value": "" - }, - "major_incident_state": { - "display_value": null, - "value": "" - }, - "universal_request": { - "display_value": "", - "value": "" - }, - "short_description": { - "display_value": "Problemas com Telefonia Fixa", - "value": "Problemas com Telefonia Fixa" - }, - "correlation_display": { - "display_value": "STI0129580", - "value": "STI0129580" - }, - "work_start": { - "display_value": "", - "value": "" - }, - "additional_assignee_list": { - "display_value": "", - "value": "" - }, - "u_adp_select": { - "display_value": null, - "value": "" - }, - "u_gw_change_control": { - "display_value": "0", - "value": "0" - }, - "notify": { - "display_value": "Não notificar", - "value": "1" - }, - "service_offering": { - "display_value": "", - "value": "" - }, - "sys_class_name": { - "display_value": "Incidente", - "value": "incident" - }, - "closed_by": { - "display_value": "SOTHIS CAOA", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/b131d6ed1b2ba510c5e163923b4bcb77", - "value": "b131d6ed1b2ba510c5e163923b4bcb77" - }, - "follow_up": { - "display_value": "", - "value": "" - }, - "parent_incident": { - "display_value": "", - "value": "" - }, - "reopened_by": { - "display_value": "", - "value": "" - }, - "reassignment_count": { - "display_value": "0", - "value": "0" - }, - "assigned_to": { - "display_value": "SOTHIS CAOA", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/b131d6ed1b2ba510c5e163923b4bcb77", - "value": "b131d6ed1b2ba510c5e163923b4bcb77" - }, - "sla_due": { - "display_value": "UNKNOWN", - "value": "" - }, - "comments_and_work_notes": { - "display_value": "16/07/2025 11:55:01 - SOTHIS CAOA (Comentários adicionais)\n(ORIGEM SOTHIS) Tentamos contatar o colaborador, porém sem respostas. Chamado encerrado por falta de interação\n\n14/07/2025 16:40:01 - SOTHIS CAOA (Comentários adicionais)\n(ORIGEM SOTHIS) \"53e412bd-ba446868-68755c5fad49d0.56389258\"\r\nAguardando retorno do colaborador\n\n14/07/2025 15:23:34 - Gustavo Oliveira Tavares (Anotações de trabalho)\nColaboradora informa que os ramais dos consultores não estão recebendo e nem efetuando ligações. No ramal aparece a mensagem a procurar serviço. Poderiam verificar?\r\n\r\nKb não localizado\r\n\r\nContato: (11) 97766-5397\r\ne-mail: mayara.duarte@caoa.com.br\n\n", - "value": "" - }, - "escalation": { - "display_value": "Normal", - "value": "0" - }, - "upon_approval": { - "display_value": "Prosseguir para a próxima tarefa", - "value": "proceed" - }, - "correlation_id": { - "display_value": "f4539ba03bbea210f6e903f136e45a54", - "value": "f4539ba03bbea210f6e903f136e45a54" - }, - "timeline": { - "display_value": null, - "value": "" - }, - "made_sla": { - "display_value": "verdadeiro", - "value": "true" - }, - "promoted_on": { - "display_value": "", - "value": "" - }, - "sn_esign_document": { - "display_value": "", - "value": "" - }, - "u_reopening_date": { - "display_value": "", - "value": "" - }, - "child_incidents": { - "display_value": "0", - "value": "0" - }, - "u_catalog_item": { - "display_value": "Problemas com Telefonia Fixa", - "link": "https://caoadev.service-now.com/api/now/table/sc_cat_item/0cc1106d1bb30090e77eb9121b4bcbe5", - "value": "0cc1106d1bb30090e77eb9121b4bcbe5" - }, - "hold_reason": { - "display_value": "", - "value": "" - }, - "task_effective_number": { - "display_value": "INC0140090", - "value": "INC0140090" - }, - "resolved_by": { - "display_value": "SOTHIS CAOA", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/b131d6ed1b2ba510c5e163923b4bcb77", - "value": "b131d6ed1b2ba510c5e163923b4bcb77" - }, - "sys_updated_by": { - "display_value": "system", - "value": "system" - }, - "opened_by": { - "display_value": "Gustavo Oliveira Tavares", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/93a51e5f87dd9a10ab40c8440cbb356d", - "value": "93a51e5f87dd9a10ab40c8440cbb356d" - }, - "user_input": { - "display_value": "", - "value": "" - }, - "sys_created_on": { - "display_value": "14/07/2025 15:22:54", - "value": "2025-07-14 18:22:54" - }, - "sys_domain": { - "display_value": "global", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/global", - "value": "global" - }, - "proposed_on": { - "display_value": "", - "value": "" - }, - "actions_taken": { - "display_value": "", - "value": "" - }, - "route_reason": { - "display_value": "", - "value": "" - }, - "u_task_number": { - "display_value": "INC0140090", - "value": "INC0140090" - }, - "calendar_stc": { - "display_value": "160,330", - "value": "160330" - }, - "closed_at": { - "display_value": "21/07/2025 12:00:01", - "value": "2025-07-21 15:00:01" - }, - "business_service": { - "display_value": "", - "value": "" - }, - "business_impact": { - "display_value": "", - "value": "" - }, - "u_symptom": { - "display_value": "Indisponibilidade", - "value": "Unavailability" - }, - "rfc": { - "display_value": "", - "value": "" - }, - "time_worked": { - "display_value": "", - "value": "" - }, - "expected_start": { - "display_value": "", - "value": "" - }, - "work_end": { - "display_value": "", - "value": "" - }, - "caller_id": { - "display_value": "Mayara Santos Duarte", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/6fd0181d1b334ed0c5e163923b4bcb60", - "value": "6fd0181d1b334ed0c5e163923b4bcb60" - }, - "reopened_time": { - "display_value": "", - "value": "" - }, - "resolved_at": { - "display_value": "16/07/2025 11:55:04", - "value": "2025-07-16 14:55:04" - }, - "u_catalog": { - "display_value": "TI", - "value": "IT" - }, - "subcategory": { - "display_value": "Telefonia Fixa", - "value": "Fixed Telephony" - }, - "u_gw_sla_created_on": { - "display_value": "14/07/2025 15:22:54", - "value": "2025-07-14 18:22:54" - }, - "work_notes": { - "display_value": "14/07/2025 15:23:34 - Gustavo Oliveira Tavares (Anotações de trabalho)\nColaboradora informa que os ramais dos consultores não estão recebendo e nem efetuando ligações. No ramal aparece a mensagem a procurar serviço. Poderiam verificar?\r\n\r\nKb não localizado\r\n\r\nContato: (11) 97766-5397\r\ne-mail: mayara.duarte@caoa.com.br\n\n", - "value": "" - }, - "close_code": { - "display_value": "Problema resolvido automaticamente", - "value": "Issue resolved itself" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "u_gw_change_id": { - "display_value": "8d086af2fb36a61023e5f8d65eefdc04", - "value": "8d086af2fb36a61023e5f8d65eefdc04" - }, - "business_stc": { - "display_value": "52,626", - "value": "52626" - }, - "cause": { - "display_value": "", - "value": "" - }, - "description": { - "display_value": "Colaboradora informa que os ramais dos consultores não estão recebendo e nem efetuando ligações. No ramal aparece a mensagem a procurar serviço. Poderiam verificar?\r\n\r\nKb não localizado", - "value": "Colaboradora informa que os ramais dos consultores não estão recebendo e nem efetuando ligações. No ramal aparece a mensagem a procurar serviço. Poderiam verificar?\r\n\r\nKb não localizado" - }, - "origin_id": { - "display_value": "", - "value": "" - }, - "calendar_duration": { - "display_value": "1 Dia 20 Horas 32 Minutos", - "value": "1970-01-02 20:32:10" - }, - "close_notes": { - "display_value": "(ORIGEM SOTHIS) Tentamos contatar o colaborador, porém sem respostas. Chamado encerrado por falta de interação", - "value": "(ORIGEM SOTHIS) Tentamos contatar o colaborador, porém sem respostas. Chamado encerrado por falta de interação" - }, - "sys_id": { - "display_value": "3f829fec3b7ea210f6e903f136e45a64", - "value": "3f829fec3b7ea210f6e903f136e45a64" - }, - "contact_type": { - "display_value": "Telefone", - "value": "phone" - }, - "sn_esign_esignature_configuration": { - "display_value": "", - "value": "" - }, - "incident_state": { - "display_value": "Encerrado", - "value": "7" - }, - "urgency": { - "display_value": "2 - Médio(a)", - "value": "2" - }, - "problem_id": { - "display_value": "", - "value": "" - }, - "company": { - "display_value": "CAOA", - "link": "https://caoadev.service-now.com/api/now/table/core_company/4cb5c4361bb1d410bb0f32681b4bcb8c", - "value": "4cb5c4361bb1d410bb0f32681b4bcb8c" - }, - "activity_due": { - "display_value": "UNKNOWN", - "value": "" - }, - "u_ismobile": { - "display_value": "falso", - "value": "false" - }, - "severity": { - "display_value": "3 - Baixo", - "value": "3" - }, - "overview": { - "display_value": null, - "value": "" - }, - "comments": { - "display_value": "16/07/2025 11:55:01 - SOTHIS CAOA (Comentários adicionais)\n(ORIGEM SOTHIS) Tentamos contatar o colaborador, porém sem respostas. Chamado encerrado por falta de interação\n\n14/07/2025 16:40:01 - SOTHIS CAOA (Comentários adicionais)\n(ORIGEM SOTHIS) \"53e412bd-ba446868-68755c5fad49d0.56389258\"\r\nAguardando retorno do colaborador\n\n", - "value": "" - }, - "approval": { - "display_value": "Ainda não solicitada", - "value": "not requested" - }, - "due_date": { - "display_value": "", - "value": "" - }, - "sys_mod_count": { - "display_value": "14", - "value": "14" - }, - "u_external_tickets": { - "display_value": "", - "value": "" - }, - "reopen_count": { - "display_value": "0", - "value": "0" - }, - "sys_tags": { - "display_value": "", - "value": "" - }, - "u_first_call_resolution": { - "display_value": "falso", - "value": "false" - }, - "u_mobile_telephony": { - "display_value": null, - "value": "" - }, - "location": { - "display_value": "HMB - NACOES UNIDAS MATRIZ", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/ef22f6e91b6f1050e77eb9121b4bcbe1", - "value": "ef22f6e91b6f1050e77eb9121b4bcbe1" - }, - "category": { - "display_value": "Infraestrutura", - "value": "Infrastructure" - } - }, - { - "promoted_by": { - "display_value": "", - "value": "" - }, - "parent": { - "display_value": "", - "value": "" - }, - "caused_by": { - "display_value": "", - "value": "" - }, - "watch_list": { - "display_value": "", - "value": "" - }, - "upon_reject": { - "display_value": "Cancelar todas as tarefas futuras", - "value": "cancel" - }, - "sys_updated_on": { - "display_value": "21/07/2025 00:00:51", - "value": "2025-07-21 03:00:51" - }, - "origin_table": { - "display_value": "", - "value": "" - }, - "approval_history": { - "display_value": "", - "value": "" - }, - "skills": { - "display_value": "", - "value": "" - }, - "number": { - "display_value": "INC0140089", - "value": "INC0140089" - }, - "proposed_by": { - "display_value": "", - "value": "" - }, - "lessons_learned": { - "display_value": null, - "value": "" - }, - "state": { - "display_value": "Encerrado", - "value": "7" - }, - "sys_created_by": { - "display_value": "t-tales.lima@caoa.com.br", - "value": "t-tales.lima@caoa.com.br" - }, - "knowledge": { - "display_value": "falso", - "value": "false" - }, - "order": { - "display_value": "", - "value": "" - }, - "u_user_liberado": { - "display_value": "falso", - "value": "false" - }, - "cmdb_ci": { - "display_value": "", - "value": "" - }, - "u_st_user_rec1": { - "display_value": "", - "value": "" - }, - "impact": { - "display_value": "2 - Médio(a)", - "value": "2" - }, - "active": { - "display_value": "falso", - "value": "false" - }, - "work_notes_list": { - "display_value": "", - "value": "" - }, - "priority": { - "display_value": "3 - Moderado(a)", - "value": "3" - }, - "sys_domain_path": { - "display_value": "/", - "value": "/" - }, - "business_duration": { - "display_value": "7 Horas 32 Minutos", - "value": "1970-01-01 07:32:27" - }, - "group_list": { - "display_value": "", - "value": "" - }, - "approval_set": { - "display_value": "", - "value": "" - }, - "major_incident_state": { - "display_value": null, - "value": "" - }, - "universal_request": { - "display_value": "", - "value": "" - }, - "short_description": { - "display_value": "Problemas com Telefonia Fixa", - "value": "Problemas com Telefonia Fixa" - }, - "correlation_display": { - "display_value": "STI0129579", - "value": "STI0129579" - }, - "work_start": { - "display_value": "", - "value": "" - }, - "additional_assignee_list": { - "display_value": "", - "value": "" - }, - "u_adp_select": { - "display_value": null, - "value": "" - }, - "u_gw_change_control": { - "display_value": "0", - "value": "0" - }, - "notify": { - "display_value": "Não notificar", - "value": "1" - }, - "service_offering": { - "display_value": "", - "value": "" - }, - "sys_class_name": { - "display_value": "Incidente", - "value": "incident" - }, - "closed_by": { - "display_value": "SOTHIS CAOA", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/b131d6ed1b2ba510c5e163923b4bcb77", - "value": "b131d6ed1b2ba510c5e163923b4bcb77" - }, - "follow_up": { - "display_value": "", - "value": "" - }, - "parent_incident": { - "display_value": "", - "value": "" - }, - "reopened_by": { - "display_value": "", - "value": "" - }, - "reassignment_count": { - "display_value": "0", - "value": "0" - }, - "assigned_to": { - "display_value": "SOTHIS CAOA", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/b131d6ed1b2ba510c5e163923b4bcb77", - "value": "b131d6ed1b2ba510c5e163923b4bcb77" - }, - "sla_due": { - "display_value": "UNKNOWN", - "value": "" - }, - "comments_and_work_notes": { - "display_value": "15/07/2025 14:50:02 - SOTHIS CAOA (Comentários adicionais)\n(ORIGEM SOTHIS) Validado que o telefone estava com o modo \"Não perturbe\" ativado. Após desativa-lo, validado a normalização\n\n", - "value": "" - }, - "escalation": { - "display_value": "Normal", - "value": "0" - }, - "upon_approval": { - "display_value": "Prosseguir para a próxima tarefa", - "value": "proceed" - }, - "correlation_id": { - "display_value": "6f1257ac977eead0501634a6f053afd4", - "value": "6f1257ac977eead0501634a6f053afd4" - }, - "timeline": { - "display_value": null, - "value": "" - }, - "made_sla": { - "display_value": "verdadeiro", - "value": "true" - }, - "promoted_on": { - "display_value": "", - "value": "" - }, - "sn_esign_document": { - "display_value": "", - "value": "" - }, - "u_reopening_date": { - "display_value": "", - "value": "" - }, - "child_incidents": { - "display_value": "0", - "value": "0" - }, - "u_catalog_item": { - "display_value": "Problemas com Telefonia Fixa", - "link": "https://caoadev.service-now.com/api/now/table/sc_cat_item/0cc1106d1bb30090e77eb9121b4bcbe5", - "value": "0cc1106d1bb30090e77eb9121b4bcbe5" - }, - "hold_reason": { - "display_value": "", - "value": "" - }, - "task_effective_number": { - "display_value": "INC0140089", - "value": "INC0140089" - }, - "resolved_by": { - "display_value": "SOTHIS CAOA", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/b131d6ed1b2ba510c5e163923b4bcb77", - "value": "b131d6ed1b2ba510c5e163923b4bcb77" - }, - "sys_updated_by": { - "display_value": "system", - "value": "system" - }, - "opened_by": { - "display_value": "Tales da Silva de Lima", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/f5f3499e3be312102b4dd037f4e45a01", - "value": "f5f3499e3be312102b4dd037f4e45a01" - }, - "user_input": { - "display_value": "", - "value": "" - }, - "sys_created_on": { - "display_value": "14/07/2025 15:17:38", - "value": "2025-07-14 18:17:38" - }, - "sys_domain": { - "display_value": "global", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/global", - "value": "global" - }, - "proposed_on": { - "display_value": "", - "value": "" - }, - "actions_taken": { - "display_value": "", - "value": "" - }, - "route_reason": { - "display_value": "", - "value": "" - }, - "u_task_number": { - "display_value": "INC0140089", - "value": "INC0140089" - }, - "calendar_stc": { - "display_value": "84,747", - "value": "84747" - }, - "closed_at": { - "display_value": "21/07/2025 00:00:51", - "value": "2025-07-21 03:00:51" - }, - "business_service": { - "display_value": "", - "value": "" - }, - "business_impact": { - "display_value": "", - "value": "" - }, - "u_symptom": { - "display_value": "Indisponibilidade", - "value": "Unavailability" - }, - "rfc": { - "display_value": "", - "value": "" - }, - "time_worked": { - "display_value": "", - "value": "" - }, - "expected_start": { - "display_value": "", - "value": "" - }, - "work_end": { - "display_value": "", - "value": "" - }, - "caller_id": { - "display_value": "Raphael Ranquini Da Rocha Araujo", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/1275062d3be16210f6e903f136e45a95", - "value": "1275062d3be16210f6e903f136e45a95" - }, - "reopened_time": { - "display_value": "", - "value": "" - }, - "resolved_at": { - "display_value": "15/07/2025 14:50:05", - "value": "2025-07-15 17:50:05" - }, - "u_catalog": { - "display_value": "TI", - "value": "IT" - }, - "subcategory": { - "display_value": "Telefonia Fixa", - "value": "Fixed Telephony" - }, - "u_gw_sla_created_on": { - "display_value": "14/07/2025 15:17:38", - "value": "2025-07-14 18:17:38" - }, - "work_notes": { - "display_value": "", - "value": "" - }, - "close_code": { - "display_value": "Problema resolvido automaticamente", - "value": "Issue resolved itself" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "u_gw_change_id": { - "display_value": "9e630cb2fb76661023e5f8d65eefdc04", - "value": "9e630cb2fb76661023e5f8d65eefdc04" - }, - "business_stc": { - "display_value": "27,147", - "value": "27147" - }, - "cause": { - "display_value": "", - "value": "" - }, - "description": { - "display_value": "O colaborador entrou em contato para solicitar ajuda com seu ramala que nçao recebe nem faz ligações. Relatou que os outros rmais da loja estão funcionando normalmente, exceto da sua mesa vizinha.\r\nKb não localizado", - "value": "O colaborador entrou em contato para solicitar ajuda com seu ramala que nçao recebe nem faz ligações. Relatou que os outros rmais da loja estão funcionando normalmente, exceto da sua mesa vizinha.\r\nKb não localizado" - }, - "origin_id": { - "display_value": "", - "value": "" - }, - "calendar_duration": { - "display_value": "23 Horas 32 Minutos", - "value": "1970-01-01 23:32:27" - }, - "close_notes": { - "display_value": "(ORIGEM SOTHIS) Validado que o telefone estava com o modo \"Não perturbe\" ativado. Após desativa-lo, validado a normalização", - "value": "(ORIGEM SOTHIS) Validado que o telefone estava com o modo \"Não perturbe\" ativado. Após desativa-lo, validado a normalização" - }, - "sys_id": { - "display_value": "de51dba4977eead0501634a6f053afb8", - "value": "de51dba4977eead0501634a6f053afb8" - }, - "contact_type": { - "display_value": "Telefone", - "value": "phone" - }, - "sn_esign_esignature_configuration": { - "display_value": "", - "value": "" - }, - "incident_state": { - "display_value": "Encerrado", - "value": "7" - }, - "urgency": { - "display_value": "2 - Médio(a)", - "value": "2" - }, - "problem_id": { - "display_value": "", - "value": "" - }, - "company": { - "display_value": "CAOA", - "link": "https://caoadev.service-now.com/api/now/table/core_company/4cb5c4361bb1d410bb0f32681b4bcb8c", - "value": "4cb5c4361bb1d410bb0f32681b4bcb8c" - }, - "activity_due": { - "display_value": "UNKNOWN", - "value": "" - }, - "u_ismobile": { - "display_value": "falso", - "value": "false" - }, - "severity": { - "display_value": "3 - Baixo", - "value": "3" - }, - "overview": { - "display_value": null, - "value": "" - }, - "comments": { - "display_value": "15/07/2025 14:50:02 - SOTHIS CAOA (Comentários adicionais)\n(ORIGEM SOTHIS) Validado que o telefone estava com o modo \"Não perturbe\" ativado. Após desativa-lo, validado a normalização\n\n", - "value": "" - }, - "approval": { - "display_value": "Ainda não solicitada", - "value": "not requested" - }, - "due_date": { - "display_value": "", - "value": "" - }, - "sys_mod_count": { - "display_value": "10", - "value": "10" - }, - "u_external_tickets": { - "display_value": "", - "value": "" - }, - "reopen_count": { - "display_value": "0", - "value": "0" - }, - "sys_tags": { - "display_value": "", - "value": "" - }, - "u_first_call_resolution": { - "display_value": "falso", - "value": "false" - }, - "u_mobile_telephony": { - "display_value": null, - "value": "" - }, - "location": { - "display_value": "HMB - ITAUNA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/e722f6e91b6f1050e77eb9121b4bcbdb", - "value": "e722f6e91b6f1050e77eb9121b4bcbdb" - }, - "category": { - "display_value": "Infraestrutura", - "value": "Infrastructure" - } - }, - { - "promoted_by": { - "display_value": "", - "value": "" - }, - "parent": { - "display_value": "", - "value": "" - }, - "caused_by": { - "display_value": "", - "value": "" - }, - "watch_list": { - "display_value": "", - "value": "" - }, - "upon_reject": { - "display_value": "Cancelar todas as tarefas futuras", - "value": "cancel" - }, - "sys_updated_on": { - "display_value": "21/07/2025 00:00:25", - "value": "2025-07-21 03:00:25" - }, - "origin_table": { - "display_value": "", - "value": "" - }, - "approval_history": { - "display_value": "", - "value": "" - }, - "skills": { - "display_value": "", - "value": "" - }, - "number": { - "display_value": "INC0140067", - "value": "INC0140067" - }, - "proposed_by": { - "display_value": "", - "value": "" - }, - "lessons_learned": { - "display_value": null, - "value": "" - }, - "state": { - "display_value": "Encerrado", - "value": "7" - }, - "sys_created_by": { - "display_value": "rebeca.dsilva@caoa.com.br", - "value": "rebeca.dsilva@caoa.com.br" - }, - "knowledge": { - "display_value": "falso", - "value": "false" - }, - "order": { - "display_value": "", - "value": "" - }, - "u_user_liberado": { - "display_value": "falso", - "value": "false" - }, - "cmdb_ci": { - "display_value": "", - "value": "" - }, - "u_st_user_rec1": { - "display_value": "", - "value": "" - }, - "impact": { - "display_value": "2 - Médio(a)", - "value": "2" - }, - "active": { - "display_value": "falso", - "value": "false" - }, - "work_notes_list": { - "display_value": "", - "value": "" - }, - "priority": { - "display_value": "3 - Moderado(a)", - "value": "3" - }, - "sys_domain_path": { - "display_value": "/", - "value": "/" - }, - "business_duration": { - "display_value": "9 Horas 15 Minutos", - "value": "1970-01-01 09:15:04" - }, - "group_list": { - "display_value": "", - "value": "" - }, - "approval_set": { - "display_value": "", - "value": "" - }, - "major_incident_state": { - "display_value": null, - "value": "" - }, - "universal_request": { - "display_value": "", - "value": "" - }, - "short_description": { - "display_value": "Problemas com Telefonia Fixa", - "value": "Problemas com Telefonia Fixa" - }, - "correlation_display": { - "display_value": "STI0129557", - "value": "STI0129557" - }, - "work_start": { - "display_value": "", - "value": "" - }, - "additional_assignee_list": { - "display_value": "", - "value": "" - }, - "u_adp_select": { - "display_value": null, - "value": "" - }, - "u_gw_change_control": { - "display_value": "0", - "value": "0" - }, - "notify": { - "display_value": "Não notificar", - "value": "1" - }, - "service_offering": { - "display_value": "", - "value": "" - }, - "sys_class_name": { - "display_value": "Incidente", - "value": "incident" - }, - "closed_by": { - "display_value": "SOTHIS CAOA", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/b131d6ed1b2ba510c5e163923b4bcb77", - "value": "b131d6ed1b2ba510c5e163923b4bcb77" - }, - "follow_up": { - "display_value": "", - "value": "" - }, - "parent_incident": { - "display_value": "", - "value": "" - }, - "reopened_by": { - "display_value": "", - "value": "" - }, - "reassignment_count": { - "display_value": "0", - "value": "0" - }, - "assigned_to": { - "display_value": "SOTHIS CAOA", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/b131d6ed1b2ba510c5e163923b4bcb77", - "value": "b131d6ed1b2ba510c5e163923b4bcb77" - }, - "sla_due": { - "display_value": "UNKNOWN", - "value": "" - }, - "comments_and_work_notes": { - "display_value": "15/07/2025 15:15:01 - SOTHIS CAOA (Comentários adicionais)\n(ORIGEM SOTHIS) normalizado sem intervenção técnica\n\n", - "value": "" - }, - "escalation": { - "display_value": "Normal", - "value": "0" - }, - "upon_approval": { - "display_value": "Prosseguir para a próxima tarefa", - "value": "proceed" - }, - "correlation_id": { - "display_value": "80e752e43b7a6210f6e903f136e45ae8", - "value": "80e752e43b7a6210f6e903f136e45ae8" - }, - "timeline": { - "display_value": null, - "value": "" - }, - "made_sla": { - "display_value": "verdadeiro", - "value": "true" - }, - "promoted_on": { - "display_value": "", - "value": "" - }, - "sn_esign_document": { - "display_value": "", - "value": "" - }, - "u_reopening_date": { - "display_value": "", - "value": "" - }, - "child_incidents": { - "display_value": "0", - "value": "0" - }, - "u_catalog_item": { - "display_value": "Problemas com Telefonia Fixa", - "link": "https://caoadev.service-now.com/api/now/table/sc_cat_item/0cc1106d1bb30090e77eb9121b4bcbe5", - "value": "0cc1106d1bb30090e77eb9121b4bcbe5" - }, - "hold_reason": { - "display_value": "", - "value": "" - }, - "task_effective_number": { - "display_value": "INC0140067", - "value": "INC0140067" - }, - "resolved_by": { - "display_value": "SOTHIS CAOA", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/b131d6ed1b2ba510c5e163923b4bcb77", - "value": "b131d6ed1b2ba510c5e163923b4bcb77" - }, - "sys_updated_by": { - "display_value": "system", - "value": "system" - }, - "opened_by": { - "display_value": "Rebeca Maila Pereira De Jesus Da Silva", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/c8ed818d870cea90ab40c8440cbb3532", - "value": "c8ed818d870cea90ab40c8440cbb3532" - }, - "user_input": { - "display_value": "", - "value": "" - }, - "sys_created_on": { - "display_value": "14/07/2025 11:03:11", - "value": "2025-07-14 14:03:11" - }, - "sys_domain": { - "display_value": "global", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/global", - "value": "global" - }, - "proposed_on": { - "display_value": "", - "value": "" - }, - "actions_taken": { - "display_value": "", - "value": "" - }, - "route_reason": { - "display_value": "", - "value": "" - }, - "u_task_number": { - "display_value": "INC0140067", - "value": "INC0140067" - }, - "calendar_stc": { - "display_value": "101,513", - "value": "101513" - }, - "closed_at": { - "display_value": "21/07/2025 00:00:25", - "value": "2025-07-21 03:00:25" - }, - "business_service": { - "display_value": "", - "value": "" - }, - "business_impact": { - "display_value": "", - "value": "" - }, - "u_symptom": { - "display_value": null, - "value": "" - }, - "rfc": { - "display_value": "", - "value": "" - }, - "time_worked": { - "display_value": "", - "value": "" - }, - "expected_start": { - "display_value": "", - "value": "" - }, - "work_end": { - "display_value": "", - "value": "" - }, - "caller_id": { - "display_value": "Rebeca Maila Pereira De Jesus Da Silva", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/c8ed818d870cea90ab40c8440cbb3532", - "value": "c8ed818d870cea90ab40c8440cbb3532" - }, - "reopened_time": { - "display_value": "", - "value": "" - }, - "resolved_at": { - "display_value": "15/07/2025 15:15:04", - "value": "2025-07-15 18:15:04" - }, - "u_catalog": { - "display_value": "TI", - "value": "IT" - }, - "subcategory": { - "display_value": "Telefonia Fixa", - "value": "Fixed Telephony" - }, - "u_gw_sla_created_on": { - "display_value": "14/07/2025 11:03:11", - "value": "2025-07-14 14:03:11" - }, - "work_notes": { - "display_value": "", - "value": "" - }, - "close_code": { - "display_value": "Problema resolvido automaticamente", - "value": "Issue resolved itself" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "u_gw_change_id": { - "display_value": "f7430c72fb76661023e5f8d65eefdc2f", - "value": "f7430c72fb76661023e5f8d65eefdc2f" - }, - "business_stc": { - "display_value": "33,304", - "value": "33304" - }, - "cause": { - "display_value": "", - "value": "" - }, - "description": { - "display_value": "O telefone 7130322350 não esta recebendo ligações externas, mesmo todos os cabos de redes estando conectados. Foi feito o teste efetuando a ligação com o telefone de colaboradores para a loja, mas a chamada não completa.\r\n\r\nPeço, por gentileza, a regularização com urgência pois esta impactando o atendimento aos clientes.", - "value": "O telefone 7130322350 não esta recebendo ligações externas, mesmo todos os cabos de redes estando conectados. Foi feito o teste efetuando a ligação com o telefone de colaboradores para a loja, mas a chamada não completa.\r\n\r\nPeço, por gentileza, a regularização com urgência pois esta impactando o atendimento aos clientes." - }, - "origin_id": { - "display_value": "", - "value": "" - }, - "calendar_duration": { - "display_value": "1 Dia 4 Horas 11 Minutos", - "value": "1970-01-02 04:11:53" - }, - "close_notes": { - "display_value": "(ORIGEM SOTHIS) normalizado sem intervenção técnica", - "value": "(ORIGEM SOTHIS) normalizado sem intervenção técnica" - }, - "sys_id": { - "display_value": "5d655a603b3a6210f6e903f136e45af9", - "value": "5d655a603b3a6210f6e903f136e45af9" - }, - "contact_type": { - "display_value": "Autoatendimento", - "value": "self-service" - }, - "sn_esign_esignature_configuration": { - "display_value": "", - "value": "" - }, - "incident_state": { - "display_value": "Encerrado", - "value": "7" - }, - "urgency": { - "display_value": "2 - Médio(a)", - "value": "2" - }, - "problem_id": { - "display_value": "", - "value": "" - }, - "company": { - "display_value": "CAOA", - "link": "https://caoadev.service-now.com/api/now/table/core_company/4cb5c4361bb1d410bb0f32681b4bcb8c", - "value": "4cb5c4361bb1d410bb0f32681b4bcb8c" - }, - "activity_due": { - "display_value": "UNKNOWN", - "value": "" - }, - "u_ismobile": { - "display_value": "falso", - "value": "false" - }, - "severity": { - "display_value": "3 - Baixo", - "value": "3" - }, - "overview": { - "display_value": null, - "value": "" - }, - "comments": { - "display_value": "15/07/2025 15:15:01 - SOTHIS CAOA (Comentários adicionais)\n(ORIGEM SOTHIS) normalizado sem intervenção técnica\n\n", - "value": "" - }, - "approval": { - "display_value": "Ainda não solicitada", - "value": "not requested" - }, - "due_date": { - "display_value": "", - "value": "" - }, - "sys_mod_count": { - "display_value": "8", - "value": "8" - }, - "u_external_tickets": { - "display_value": "", - "value": "" - }, - "reopen_count": { - "display_value": "0", - "value": "0" - }, - "sys_tags": { - "display_value": "", - "value": "" - }, - "u_first_call_resolution": { - "display_value": "falso", - "value": "false" - }, - "u_mobile_telephony": { - "display_value": null, - "value": "" - }, - "location": { - "display_value": "HMB - LAURO DE FREITAS", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/af22f6e91b6f1050e77eb9121b4bcbdd", - "value": "af22f6e91b6f1050e77eb9121b4bcbdd" - }, - "category": { - "display_value": "Infraestrutura", - "value": "Infrastructure" - } - }, - { - "promoted_by": { - "display_value": "", - "value": "" - }, - "parent": { - "display_value": "", - "value": "" - }, - "caused_by": { - "display_value": "", - "value": "" - }, - "watch_list": { - "display_value": "", - "value": "" - }, - "upon_reject": { - "display_value": "Cancelar todas as tarefas futuras", - "value": "cancel" - }, - "sys_updated_on": { - "display_value": "16/07/2025 17:24:22", - "value": "2025-07-16 20:24:22" - }, - "origin_table": { - "display_value": "", - "value": "" - }, - "approval_history": { - "display_value": "", - "value": "" - }, - "skills": { - "display_value": "", - "value": "" - }, - "number": { - "display_value": "INC0140062", - "value": "INC0140062" - }, - "proposed_by": { - "display_value": "", - "value": "" - }, - "lessons_learned": { - "display_value": null, - "value": "" - }, - "state": { - "display_value": "Em Atendimento", - "value": "2" - }, - "sys_created_by": { - "display_value": "t-andrey.muniz@caoa.com.br", - "value": "t-andrey.muniz@caoa.com.br" - }, - "knowledge": { - "display_value": "falso", - "value": "false" - }, - "order": { - "display_value": "", - "value": "" - }, - "u_user_liberado": { - "display_value": "falso", - "value": "false" - }, - "cmdb_ci": { - "display_value": "", - "value": "" - }, - "u_st_user_rec1": { - "display_value": "SOTHIS CAOA", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/b131d6ed1b2ba510c5e163923b4bcb77", - "value": "b131d6ed1b2ba510c5e163923b4bcb77" - }, - "impact": { - "display_value": "2 - Médio(a)", - "value": "2" - }, - "active": { - "display_value": "verdadeiro", - "value": "true" - }, - "work_notes_list": { - "display_value": "", - "value": "" - }, - "priority": { - "display_value": "3 - Moderado(a)", - "value": "3" - }, - "sys_domain_path": { - "display_value": "/", - "value": "/" - }, - "business_duration": { - "display_value": "", - "value": "" - }, - "group_list": { - "display_value": "", - "value": "" - }, - "approval_set": { - "display_value": "", - "value": "" - }, - "major_incident_state": { - "display_value": null, - "value": "" - }, - "universal_request": { - "display_value": "", - "value": "" - }, - "short_description": { - "display_value": "Problemas com Telefonia Fixa", - "value": "Problemas com Telefonia Fixa" - }, - "correlation_display": { - "display_value": "STI0129552", - "value": "STI0129552" - }, - "work_start": { - "display_value": "", - "value": "" - }, - "additional_assignee_list": { - "display_value": "", - "value": "" - }, - "u_adp_select": { - "display_value": null, - "value": "" - }, - "u_gw_change_control": { - "display_value": "0", - "value": "0" - }, - "notify": { - "display_value": "Não notificar", - "value": "1" - }, - "service_offering": { - "display_value": "", - "value": "" - }, - "sys_class_name": { - "display_value": "Incidente", - "value": "incident" - }, - "closed_by": { - "display_value": "", - "value": "" - }, - "follow_up": { - "display_value": "", - "value": "" - }, - "parent_incident": { - "display_value": "", - "value": "" - }, - "reopened_by": { - "display_value": "", - "value": "" - }, - "reassignment_count": { - "display_value": "0", - "value": "0" - }, - "assigned_to": { - "display_value": "SOTHIS CAOA", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/b131d6ed1b2ba510c5e163923b4bcb77", - "value": "b131d6ed1b2ba510c5e163923b4bcb77" - }, - "sla_due": { - "display_value": "UNKNOWN", - "value": "" - }, - "comments_and_work_notes": { - "display_value": "16/07/2025 17:24:22 - SOTHIS CAOA (Anotações de trabalho)\nRegistro alterado por: SOTHIS CAOA (SOTHIS.CAOA). Campos alterados: Ticket Externo - Hora efetiva da alteração: 17:24:22\n\n16/07/2025 17:20:02 - SOTHIS CAOA (Comentários adicionais)\n(ORIGEM SOTHIS) Caso sendo tratado em conjunto com a resolutte\n\n", - "value": "" - }, - "escalation": { - "display_value": "Normal", - "value": "0" - }, - "upon_approval": { - "display_value": "Prosseguir para a próxima tarefa", - "value": "proceed" - }, - "correlation_id": { - "display_value": "09e2962c3bb66210f6e903f136e45aca", - "value": "09e2962c3bb66210f6e903f136e45aca" - }, - "timeline": { - "display_value": null, - "value": "" - }, - "made_sla": { - "display_value": "verdadeiro", - "value": "true" - }, - "promoted_on": { - "display_value": "", - "value": "" - }, - "sn_esign_document": { - "display_value": "", - "value": "" - }, - "u_reopening_date": { - "display_value": "", - "value": "" - }, - "child_incidents": { - "display_value": "0", - "value": "0" - }, - "u_catalog_item": { - "display_value": "Problemas com Telefonia Fixa", - "link": "https://caoadev.service-now.com/api/now/table/sc_cat_item/0cc1106d1bb30090e77eb9121b4bcbe5", - "value": "0cc1106d1bb30090e77eb9121b4bcbe5" - }, - "hold_reason": { - "display_value": "", - "value": "" - }, - "task_effective_number": { - "display_value": "INC0140062", - "value": "INC0140062" - }, - "resolved_by": { - "display_value": "", - "value": "" - }, - "sys_updated_by": { - "display_value": "SOTHIS.CAOA", - "value": "SOTHIS.CAOA" - }, - "opened_by": { - "display_value": "Andrey Chaves de Assuncao Barros Muniz", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/530501c087f45e14ab40c8440cbb358c", - "value": "530501c087f45e14ab40c8440cbb358c" - }, - "user_input": { - "display_value": "", - "value": "" - }, - "sys_created_on": { - "display_value": "14/07/2025 10:41:24", - "value": "2025-07-14 13:41:24" - }, - "sys_domain": { - "display_value": "global", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/global", - "value": "global" - }, - "proposed_on": { - "display_value": "", - "value": "" - }, - "actions_taken": { - "display_value": "", - "value": "" - }, - "route_reason": { - "display_value": "", - "value": "" - }, - "u_task_number": { - "display_value": "INC0140062", - "value": "INC0140062" - }, - "calendar_stc": { - "display_value": "", - "value": "" - }, - "closed_at": { - "display_value": "", - "value": "" - }, - "business_service": { - "display_value": "", - "value": "" - }, - "business_impact": { - "display_value": "", - "value": "" - }, - "u_symptom": { - "display_value": null, - "value": "" - }, - "rfc": { - "display_value": "", - "value": "" - }, - "time_worked": { - "display_value": "", - "value": "" - }, - "expected_start": { - "display_value": "", - "value": "" - }, - "work_end": { - "display_value": "", - "value": "" - }, - "caller_id": { - "display_value": "Danieli Da Silva Lourenco", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/0fbaae3bdba00210154714031496198c", - "value": "0fbaae3bdba00210154714031496198c" - }, - "reopened_time": { - "display_value": "", - "value": "" - }, - "resolved_at": { - "display_value": "", - "value": "" - }, - "u_catalog": { - "display_value": "TI", - "value": "IT" - }, - "subcategory": { - "display_value": "Telefonia Fixa", - "value": "Fixed Telephony" - }, - "u_gw_sla_created_on": { - "display_value": "14/07/2025 10:41:24", - "value": "2025-07-14 13:41:24" - }, - "work_notes": { - "display_value": "16/07/2025 17:24:22 - SOTHIS CAOA (Anotações de trabalho)\nRegistro alterado por: SOTHIS CAOA (SOTHIS.CAOA). Campos alterados: Ticket Externo - Hora efetiva da alteração: 17:24:22\n\n", - "value": "" - }, - "close_code": { - "display_value": null, - "value": "" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "u_gw_change_id": { - "display_value": "e3420a513bfeea10f6e903f136e45a9d", - "value": "e3420a513bfeea10f6e903f136e45a9d" - }, - "business_stc": { - "display_value": "", - "value": "" - }, - "cause": { - "display_value": "", - "value": "" - }, - "description": { - "display_value": "Colaboradora diz que ao entrarem em contato com a loja uma das opções da ura de atendkmeto, da como indisponivel, poderiam verificar?", - "value": "Colaboradora diz que ao entrarem em contato com a loja uma das opções da ura de atendkmeto, da como indisponivel, poderiam verificar?" - }, - "origin_id": { - "display_value": "", - "value": "" - }, - "calendar_duration": { - "display_value": "", - "value": "" - }, - "close_notes": { - "display_value": "", - "value": "" - }, - "sys_id": { - "display_value": "f782d6a83bb66210f6e903f136e45ae2", - "value": "f782d6a83bb66210f6e903f136e45ae2" - }, - "contact_type": { - "display_value": "Telefone", - "value": "phone" - }, - "sn_esign_esignature_configuration": { - "display_value": "", - "value": "" - }, - "incident_state": { - "display_value": "Em Atendimento", - "value": "2" - }, - "urgency": { - "display_value": "2 - Médio(a)", - "value": "2" - }, - "problem_id": { - "display_value": "", - "value": "" - }, - "company": { - "display_value": "CAOA", - "link": "https://caoadev.service-now.com/api/now/table/core_company/4cb5c4361bb1d410bb0f32681b4bcb8c", - "value": "4cb5c4361bb1d410bb0f32681b4bcb8c" - }, - "activity_due": { - "display_value": "UNKNOWN", - "value": "" - }, - "u_ismobile": { - "display_value": "falso", - "value": "false" - }, - "severity": { - "display_value": "3 - Baixo", - "value": "3" - }, - "overview": { - "display_value": null, - "value": "" - }, - "comments": { - "display_value": "16/07/2025 17:20:02 - SOTHIS CAOA (Comentários adicionais)\n(ORIGEM SOTHIS) Caso sendo tratado em conjunto com a resolutte\n\n", - "value": "" - }, - "approval": { - "display_value": "Ainda não solicitada", - "value": "not requested" - }, - "due_date": { - "display_value": "", - "value": "" - }, - "sys_mod_count": { - "display_value": "8", - "value": "8" - }, - "u_external_tickets": { - "display_value": "32910", - "value": "32910" - }, - "reopen_count": { - "display_value": "0", - "value": "0" - }, - "sys_tags": { - "display_value": "", - "value": "" - }, - "u_first_call_resolution": { - "display_value": "falso", - "value": "false" - }, - "u_mobile_telephony": { - "display_value": null, - "value": "" - }, - "location": { - "display_value": "YELLOW - BERRINI", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/73223ae91b6f1050e77eb9121b4bcb35", - "value": "73223ae91b6f1050e77eb9121b4bcb35" - }, - "category": { - "display_value": "Infraestrutura", - "value": "Infrastructure" - } - }, - { - "promoted_by": { - "display_value": "", - "value": "" - }, - "parent": { - "display_value": "", - "value": "" - }, - "caused_by": { - "display_value": "", - "value": "" - }, - "watch_list": { - "display_value": "", - "value": "" - }, - "upon_reject": { - "display_value": "Cancelar todas as tarefas futuras", - "value": "cancel" - }, - "sys_updated_on": { - "display_value": "16/07/2025 17:23:03", - "value": "2025-07-16 20:23:03" - }, - "origin_table": { - "display_value": "", - "value": "" - }, - "approval_history": { - "display_value": "", - "value": "" - }, - "skills": { - "display_value": "", - "value": "" - }, - "number": { - "display_value": "INC0140050", - "value": "INC0140050" - }, - "proposed_by": { - "display_value": "", - "value": "" - }, - "lessons_learned": { - "display_value": null, - "value": "" - }, - "state": { - "display_value": "Em Atendimento", - "value": "2" - }, - "sys_created_by": { - "display_value": "t-talison.costa@caoa.com.br", - "value": "t-talison.costa@caoa.com.br" - }, - "knowledge": { - "display_value": "falso", - "value": "false" - }, - "order": { - "display_value": "", - "value": "" - }, - "u_user_liberado": { - "display_value": "falso", - "value": "false" - }, - "cmdb_ci": { - "display_value": "", - "value": "" - }, - "u_st_user_rec1": { - "display_value": "SOTHIS CAOA", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/b131d6ed1b2ba510c5e163923b4bcb77", - "value": "b131d6ed1b2ba510c5e163923b4bcb77" - }, - "impact": { - "display_value": "2 - Médio(a)", - "value": "2" - }, - "active": { - "display_value": "verdadeiro", - "value": "true" - }, - "work_notes_list": { - "display_value": "", - "value": "" - }, - "priority": { - "display_value": "3 - Moderado(a)", - "value": "3" - }, - "sys_domain_path": { - "display_value": "/", - "value": "/" - }, - "business_duration": { - "display_value": "", - "value": "" - }, - "group_list": { - "display_value": "", - "value": "" - }, - "approval_set": { - "display_value": "", - "value": "" - }, - "major_incident_state": { - "display_value": null, - "value": "" - }, - "universal_request": { - "display_value": "", - "value": "" - }, - "short_description": { - "display_value": "Problemas com Telefonia Fixa", - "value": "Problemas com Telefonia Fixa" - }, - "correlation_display": { - "display_value": "STI0129540", - "value": "STI0129540" - }, - "work_start": { - "display_value": "", - "value": "" - }, - "additional_assignee_list": { - "display_value": "", - "value": "" - }, - "u_adp_select": { - "display_value": null, - "value": "" - }, - "u_gw_change_control": { - "display_value": "0", - "value": "0" - }, - "notify": { - "display_value": "Não notificar", - "value": "1" - }, - "service_offering": { - "display_value": "", - "value": "" - }, - "sys_class_name": { - "display_value": "Incidente", - "value": "incident" - }, - "closed_by": { - "display_value": "", - "value": "" - }, - "follow_up": { - "display_value": "", - "value": "" - }, - "parent_incident": { - "display_value": "", - "value": "" - }, - "reopened_by": { - "display_value": "", - "value": "" - }, - "reassignment_count": { - "display_value": "0", - "value": "0" - }, - "assigned_to": { - "display_value": "SOTHIS CAOA", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/b131d6ed1b2ba510c5e163923b4bcb77", - "value": "b131d6ed1b2ba510c5e163923b4bcb77" - }, - "sla_due": { - "display_value": "UNKNOWN", - "value": "" - }, - "comments_and_work_notes": { - "display_value": "16/07/2025 17:23:03 - SOTHIS CAOA (Anotações de trabalho)\nRegistro alterado por: SOTHIS CAOA (SOTHIS.CAOA). Campos alterados: Ticket Externo - Hora efetiva da alteração: 17:23:03\n\n15/07/2025 17:45:02 - SOTHIS CAOA (Comentários adicionais)\n(ORIGEM SOTHIS) Verificado que o problema está na fonte de energia do telefone. Aguardando liberação do melhor envio para realizar o envio\n\n", - "value": "" - }, - "escalation": { - "display_value": "Normal", - "value": "0" - }, - "upon_approval": { - "display_value": "Prosseguir para a próxima tarefa", - "value": "proceed" - }, - "correlation_id": { - "display_value": "c8bfbd683b326210f6e903f136e45ad3", - "value": "c8bfbd683b326210f6e903f136e45ad3" - }, - "timeline": { - "display_value": null, - "value": "" - }, - "made_sla": { - "display_value": "verdadeiro", - "value": "true" - }, - "promoted_on": { - "display_value": "", - "value": "" - }, - "sn_esign_document": { - "display_value": "", - "value": "" - }, - "u_reopening_date": { - "display_value": "", - "value": "" - }, - "child_incidents": { - "display_value": "0", - "value": "0" - }, - "u_catalog_item": { - "display_value": "Problemas com Telefonia Fixa", - "link": "https://caoadev.service-now.com/api/now/table/sc_cat_item/0cc1106d1bb30090e77eb9121b4bcbe5", - "value": "0cc1106d1bb30090e77eb9121b4bcbe5" - }, - "hold_reason": { - "display_value": "", - "value": "" - }, - "task_effective_number": { - "display_value": "INC0140050", - "value": "INC0140050" - }, - "resolved_by": { - "display_value": "", - "value": "" - }, - "sys_updated_by": { - "display_value": "SOTHIS.CAOA", - "value": "SOTHIS.CAOA" - }, - "opened_by": { - "display_value": "Talison Medeiros Costa", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/664e5b4e8701a290ab40c8440cbb3598", - "value": "664e5b4e8701a290ab40c8440cbb3598" - }, - "user_input": { - "display_value": "", - "value": "" - }, - "sys_created_on": { - "display_value": "14/07/2025 09:17:29", - "value": "2025-07-14 12:17:29" - }, - "sys_domain": { - "display_value": "global", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/global", - "value": "global" - }, - "proposed_on": { - "display_value": "", - "value": "" - }, - "actions_taken": { - "display_value": "", - "value": "" - }, - "route_reason": { - "display_value": "", - "value": "" - }, - "u_task_number": { - "display_value": "INC0140050", - "value": "INC0140050" - }, - "calendar_stc": { - "display_value": "", - "value": "" - }, - "closed_at": { - "display_value": "", - "value": "" - }, - "business_service": { - "display_value": "", - "value": "" - }, - "business_impact": { - "display_value": "", - "value": "" - }, - "u_symptom": { - "display_value": "Erro", - "value": "Error" - }, - "rfc": { - "display_value": "", - "value": "" - }, - "time_worked": { - "display_value": "", - "value": "" - }, - "expected_start": { - "display_value": "", - "value": "" - }, - "work_end": { - "display_value": "", - "value": "" - }, - "caller_id": { - "display_value": "Halyff Lucas Zembrsuski", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/bcca8efb1be2d01029846538fa4bcb82", - "value": "bcca8efb1be2d01029846538fa4bcb82" - }, - "reopened_time": { - "display_value": "", - "value": "" - }, - "resolved_at": { - "display_value": "", - "value": "" - }, - "u_catalog": { - "display_value": "TI", - "value": "IT" - }, - "subcategory": { - "display_value": "Telefonia Fixa", - "value": "Fixed Telephony" - }, - "u_gw_sla_created_on": { - "display_value": "14/07/2025 09:17:29", - "value": "2025-07-14 12:17:29" - }, - "work_notes": { - "display_value": "16/07/2025 17:23:03 - SOTHIS CAOA (Anotações de trabalho)\nRegistro alterado por: SOTHIS CAOA (SOTHIS.CAOA). Campos alterados: Ticket Externo - Hora efetiva da alteração: 17:23:03\n\n", - "value": "" - }, - "close_code": { - "display_value": null, - "value": "" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "u_gw_change_id": { - "display_value": "c4024a113bfeea10f6e903f136e45a1a", - "value": "c4024a113bfeea10f6e903f136e45a1a" - }, - "business_stc": { - "display_value": "", - "value": "" - }, - "cause": { - "display_value": "", - "value": "" - }, - "description": { - "display_value": "Colaborador informa que o telefone da marca FAVIL está indisponível e mesmo trocando de ponto de rede continua sem dar sinal. Poderiam verificar?\r\n\r\nContato: (51) 98404-0351\r\n\r\nKb não localizado", - "value": "Colaborador informa que o telefone da marca FAVIL está indisponível e mesmo trocando de ponto de rede continua sem dar sinal. Poderiam verificar?\r\n\r\nContato: (51) 98404-0351\r\n\r\nKb não localizado" - }, - "origin_id": { - "display_value": "", - "value": "" - }, - "calendar_duration": { - "display_value": "", - "value": "" - }, - "close_notes": { - "display_value": "", - "value": "" - }, - "sys_id": { - "display_value": "966df5ac3bfe2210f6e903f136e45a1e", - "value": "966df5ac3bfe2210f6e903f136e45a1e" - }, - "contact_type": { - "display_value": "Telefone", - "value": "phone" - }, - "sn_esign_esignature_configuration": { - "display_value": "", - "value": "" - }, - "incident_state": { - "display_value": "Em Atendimento", - "value": "2" - }, - "urgency": { - "display_value": "2 - Médio(a)", - "value": "2" - }, - "problem_id": { - "display_value": "", - "value": "" - }, - "company": { - "display_value": "CAOA", - "link": "https://caoadev.service-now.com/api/now/table/core_company/4cb5c4361bb1d410bb0f32681b4bcb8c", - "value": "4cb5c4361bb1d410bb0f32681b4bcb8c" - }, - "activity_due": { - "display_value": "UNKNOWN", - "value": "" - }, - "u_ismobile": { - "display_value": "falso", - "value": "false" - }, - "severity": { - "display_value": "3 - Baixo", - "value": "3" - }, - "overview": { - "display_value": null, - "value": "" - }, - "comments": { - "display_value": "15/07/2025 17:45:02 - SOTHIS CAOA (Comentários adicionais)\n(ORIGEM SOTHIS) Verificado que o problema está na fonte de energia do telefone. Aguardando liberação do melhor envio para realizar o envio\n\n", - "value": "" - }, - "approval": { - "display_value": "Ainda não solicitada", - "value": "not requested" - }, - "due_date": { - "display_value": "", - "value": "" - }, - "sys_mod_count": { - "display_value": "10", - "value": "10" - }, - "u_external_tickets": { - "display_value": "32909", - "value": "32909" - }, - "reopen_count": { - "display_value": "0", - "value": "0" - }, - "sys_tags": { - "display_value": "", - "value": "" - }, - "u_first_call_resolution": { - "display_value": "falso", - "value": "false" - }, - "u_mobile_telephony": { - "display_value": null, - "value": "" - }, - "location": { - "display_value": "YELLOW - CANOAS", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/f3223ae91b6f1050e77eb9121b4bcb3d", - "value": "f3223ae91b6f1050e77eb9121b4bcb3d" - }, - "category": { - "display_value": "Infraestrutura", - "value": "Infrastructure" - } - }, - { - "promoted_by": { - "display_value": "", - "value": "" - }, - "parent": { - "display_value": "", - "value": "" - }, - "caused_by": { - "display_value": "", - "value": "" - }, - "watch_list": { - "display_value": "", - "value": "" - }, - "upon_reject": { - "display_value": "Cancelar todas as tarefas futuras", - "value": "cancel" - }, - "sys_updated_on": { - "display_value": "21/07/2025 00:00:08", - "value": "2025-07-21 03:00:08" - }, - "origin_table": { - "display_value": "", - "value": "" - }, - "approval_history": { - "display_value": "", - "value": "" - }, - "skills": { - "display_value": "", - "value": "" - }, - "number": { - "display_value": "INC0140047", - "value": "INC0140047" - }, - "proposed_by": { - "display_value": "", - "value": "" - }, - "lessons_learned": { - "display_value": null, - "value": "" - }, - "state": { - "display_value": "Encerrado", - "value": "7" - }, - "sys_created_by": { - "display_value": "t-guilherme.oliveira@caoa.com.br", - "value": "t-guilherme.oliveira@caoa.com.br" - }, - "knowledge": { - "display_value": "falso", - "value": "false" - }, - "order": { - "display_value": "", - "value": "" - }, - "u_user_liberado": { - "display_value": "falso", - "value": "false" - }, - "cmdb_ci": { - "display_value": "", - "value": "" - }, - "u_st_user_rec1": { - "display_value": "", - "value": "" - }, - "impact": { - "display_value": "2 - Médio(a)", - "value": "2" - }, - "active": { - "display_value": "falso", - "value": "false" - }, - "work_notes_list": { - "display_value": "", - "value": "" - }, - "priority": { - "display_value": "3 - Moderado(a)", - "value": "3" - }, - "sys_domain_path": { - "display_value": "/", - "value": "/" - }, - "business_duration": { - "display_value": "11 Horas 25 Minutos", - "value": "1970-01-01 11:25:05" - }, - "group_list": { - "display_value": "", - "value": "" - }, - "approval_set": { - "display_value": "", - "value": "" - }, - "major_incident_state": { - "display_value": null, - "value": "" - }, - "universal_request": { - "display_value": "", - "value": "" - }, - "short_description": { - "display_value": "Problemas com Telefonia Fixa", - "value": "Problemas com Telefonia Fixa" - }, - "correlation_display": { - "display_value": "STI0129537", - "value": "STI0129537" - }, - "work_start": { - "display_value": "", - "value": "" - }, - "additional_assignee_list": { - "display_value": "", - "value": "" - }, - "u_adp_select": { - "display_value": null, - "value": "" - }, - "u_gw_change_control": { - "display_value": "0", - "value": "0" - }, - "notify": { - "display_value": "Não notificar", - "value": "1" - }, - "service_offering": { - "display_value": "", - "value": "" - }, - "sys_class_name": { - "display_value": "Incidente", - "value": "incident" - }, - "closed_by": { - "display_value": "SOTHIS CAOA", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/b131d6ed1b2ba510c5e163923b4bcb77", - "value": "b131d6ed1b2ba510c5e163923b4bcb77" - }, - "follow_up": { - "display_value": "", - "value": "" - }, - "parent_incident": { - "display_value": "", - "value": "" - }, - "reopened_by": { - "display_value": "", - "value": "" - }, - "reassignment_count": { - "display_value": "0", - "value": "0" - }, - "assigned_to": { - "display_value": "SOTHIS CAOA", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/b131d6ed1b2ba510c5e163923b4bcb77", - "value": "b131d6ed1b2ba510c5e163923b4bcb77" - }, - "sla_due": { - "display_value": "UNKNOWN", - "value": "" - }, - "comments_and_work_notes": { - "display_value": "15/07/2025 17:25:02 - SOTHIS CAOA (Comentários adicionais)\n(ORIGEM SOTHIS) Normalizado sem intervenção técnica \n\n", - "value": "" - }, - "escalation": { - "display_value": "Normal", - "value": "0" - }, - "upon_approval": { - "display_value": "Prosseguir para a próxima tarefa", - "value": "proceed" - }, - "correlation_id": { - "display_value": "bc6c79a0973a6ad0501634a6f053af97", - "value": "bc6c79a0973a6ad0501634a6f053af97" - }, - "timeline": { - "display_value": null, - "value": "" - }, - "made_sla": { - "display_value": "verdadeiro", - "value": "true" - }, - "promoted_on": { - "display_value": "", - "value": "" - }, - "sn_esign_document": { - "display_value": "", - "value": "" - }, - "u_reopening_date": { - "display_value": "", - "value": "" - }, - "child_incidents": { - "display_value": "0", - "value": "0" - }, - "u_catalog_item": { - "display_value": "Problemas com Telefonia Fixa", - "link": "https://caoadev.service-now.com/api/now/table/sc_cat_item/0cc1106d1bb30090e77eb9121b4bcbe5", - "value": "0cc1106d1bb30090e77eb9121b4bcbe5" - }, - "hold_reason": { - "display_value": "", - "value": "" - }, - "task_effective_number": { - "display_value": "INC0140047", - "value": "INC0140047" - }, - "resolved_by": { - "display_value": "SOTHIS CAOA", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/b131d6ed1b2ba510c5e163923b4bcb77", - "value": "b131d6ed1b2ba510c5e163923b4bcb77" - }, - "sys_updated_by": { - "display_value": "system", - "value": "system" - }, - "opened_by": { - "display_value": "Guilherme Henrique Fonseca Oliveira", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/bf3d28ad872c16d0ab40c8440cbb3599", - "value": "bf3d28ad872c16d0ab40c8440cbb3599" - }, - "user_input": { - "display_value": "", - "value": "" - }, - "sys_created_on": { - "display_value": "14/07/2025 09:03:05", - "value": "2025-07-14 12:03:05" - }, - "sys_domain": { - "display_value": "global", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/global", - "value": "global" - }, - "proposed_on": { - "display_value": "", - "value": "" - }, - "actions_taken": { - "display_value": "", - "value": "" - }, - "route_reason": { - "display_value": "", - "value": "" - }, - "u_task_number": { - "display_value": "INC0140047", - "value": "INC0140047" - }, - "calendar_stc": { - "display_value": "116,520", - "value": "116520" - }, - "closed_at": { - "display_value": "21/07/2025 00:00:08", - "value": "2025-07-21 03:00:08" - }, - "business_service": { - "display_value": "", - "value": "" - }, - "business_impact": { - "display_value": "", - "value": "" - }, - "u_symptom": { - "display_value": "Indisponibilidade", - "value": "Unavailability" - }, - "rfc": { - "display_value": "", - "value": "" - }, - "time_worked": { - "display_value": "", - "value": "" - }, - "expected_start": { - "display_value": "", - "value": "" - }, - "work_end": { - "display_value": "", - "value": "" - }, - "caller_id": { - "display_value": "Alexandre Filgueiras Sampaio", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/678b8ad1db1f715015471403149619b1", - "value": "678b8ad1db1f715015471403149619b1" - }, - "reopened_time": { - "display_value": "", - "value": "" - }, - "resolved_at": { - "display_value": "15/07/2025 17:25:05", - "value": "2025-07-15 20:25:05" - }, - "u_catalog": { - "display_value": "TI", - "value": "IT" - }, - "subcategory": { - "display_value": "Telefonia Fixa", - "value": "Fixed Telephony" - }, - "u_gw_sla_created_on": { - "display_value": "14/07/2025 09:03:05", - "value": "2025-07-14 12:03:05" - }, - "work_notes": { - "display_value": "", - "value": "" - }, - "close_code": { - "display_value": "Problema resolvido automaticamente", - "value": "Issue resolved itself" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "u_gw_change_id": { - "display_value": "33338472fb76661023e5f8d65eefdc4b", - "value": "33338472fb76661023e5f8d65eefdc4b" - }, - "business_stc": { - "display_value": "41,105", - "value": "41105" - }, - "cause": { - "display_value": "", - "value": "" - }, - "description": { - "display_value": "Colaborador entrou em contato informando que ao receber ligações os ramais ficam mudo, poderiam verificar?\r\n\r\nOBS: Problema se iniciou hoje\r\n\r\nContato: (91) 98142-5518\r\nKB não localizado ", - "value": "Colaborador entrou em contato informando que ao receber ligações os ramais ficam mudo, poderiam verificar?\r\n\r\nOBS: Problema se iniciou hoje\r\n\r\nContato: (91) 98142-5518\r\nKB não localizado " - }, - "origin_id": { - "display_value": "", - "value": "" - }, - "calendar_duration": { - "display_value": "1 Dia 8 Horas 22 Minutos", - "value": "1970-01-02 08:22:00" - }, - "close_notes": { - "display_value": "(ORIGEM SOTHIS) Normalizado sem intervenção técnica ", - "value": "(ORIGEM SOTHIS) Normalizado sem intervenção técnica " - }, - "sys_id": { - "display_value": "0b8bb1a897f66ad0501634a6f053af84", - "value": "0b8bb1a897f66ad0501634a6f053af84" - }, - "contact_type": { - "display_value": "Telefone", - "value": "phone" - }, - "sn_esign_esignature_configuration": { - "display_value": "", - "value": "" - }, - "incident_state": { - "display_value": "Encerrado", - "value": "7" - }, - "urgency": { - "display_value": "2 - Médio(a)", - "value": "2" - }, - "problem_id": { - "display_value": "", - "value": "" - }, - "company": { - "display_value": "CAOA", - "link": "https://caoadev.service-now.com/api/now/table/core_company/4cb5c4361bb1d410bb0f32681b4bcb8c", - "value": "4cb5c4361bb1d410bb0f32681b4bcb8c" - }, - "activity_due": { - "display_value": "UNKNOWN", - "value": "" - }, - "u_ismobile": { - "display_value": "falso", - "value": "false" - }, - "severity": { - "display_value": "3 - Baixo", - "value": "3" - }, - "overview": { - "display_value": null, - "value": "" - }, - "comments": { - "display_value": "15/07/2025 17:25:02 - SOTHIS CAOA (Comentários adicionais)\n(ORIGEM SOTHIS) Normalizado sem intervenção técnica \n\n", - "value": "" - }, - "approval": { - "display_value": "Ainda não solicitada", - "value": "not requested" - }, - "due_date": { - "display_value": "", - "value": "" - }, - "sys_mod_count": { - "display_value": "10", - "value": "10" - }, - "u_external_tickets": { - "display_value": "", - "value": "" - }, - "reopen_count": { - "display_value": "0", - "value": "0" - }, - "sys_tags": { - "display_value": "", - "value": "" - }, - "u_first_call_resolution": { - "display_value": "falso", - "value": "false" - }, - "u_mobile_telephony": { - "display_value": null, - "value": "" - }, - "location": { - "display_value": "YELLOW - BELEM", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/f7223ae91b6f1050e77eb9121b4bcb33", - "value": "f7223ae91b6f1050e77eb9121b4bcb33" - }, - "category": { - "display_value": "Infraestrutura", - "value": "Infrastructure" - } - }, - { - "promoted_by": { - "display_value": "", - "value": "" - }, - "parent": { - "display_value": "", - "value": "" - }, - "caused_by": { - "display_value": "", - "value": "" - }, - "watch_list": { - "display_value": "", - "value": "" - }, - "upon_reject": { - "display_value": "Cancelar todas as tarefas futuras", - "value": "cancel" - }, - "sys_updated_on": { - "display_value": "21/07/2025 00:00:30", - "value": "2025-07-21 03:00:30" - }, - "origin_table": { - "display_value": "", - "value": "" - }, - "approval_history": { - "display_value": "", - "value": "" - }, - "skills": { - "display_value": "", - "value": "" - }, - "number": { - "display_value": "INC0140037", - "value": "INC0140037" - }, - "proposed_by": { - "display_value": "", - "value": "" - }, - "lessons_learned": { - "display_value": null, - "value": "" - }, - "state": { - "display_value": "Encerrado", - "value": "7" - }, - "sys_created_by": { - "display_value": "t-tales.lima@caoa.com.br", - "value": "t-tales.lima@caoa.com.br" - }, - "knowledge": { - "display_value": "falso", - "value": "false" - }, - "order": { - "display_value": "", - "value": "" - }, - "u_user_liberado": { - "display_value": "falso", - "value": "false" - }, - "cmdb_ci": { - "display_value": "", - "value": "" - }, - "u_st_user_rec1": { - "display_value": "", - "value": "" - }, - "impact": { - "display_value": "2 - Médio(a)", - "value": "2" - }, - "active": { - "display_value": "falso", - "value": "false" - }, - "work_notes_list": { - "display_value": "", - "value": "" - }, - "priority": { - "display_value": "3 - Moderado(a)", - "value": "3" - }, - "sys_domain_path": { - "display_value": "/", - "value": "/" - }, - "business_duration": { - "display_value": "9 Horas 10 Minutos", - "value": "1970-01-01 09:10:04" - }, - "group_list": { - "display_value": "", - "value": "" - }, - "approval_set": { - "display_value": "", - "value": "" - }, - "major_incident_state": { - "display_value": null, - "value": "" - }, - "universal_request": { - "display_value": "", - "value": "" - }, - "short_description": { - "display_value": "Problemas com Telefonia Fixa", - "value": "Problemas com Telefonia Fixa" - }, - "correlation_display": { - "display_value": "STI0129527", - "value": "STI0129527" - }, - "work_start": { - "display_value": "", - "value": "" - }, - "additional_assignee_list": { - "display_value": "", - "value": "" - }, - "u_adp_select": { - "display_value": null, - "value": "" - }, - "u_gw_change_control": { - "display_value": "0", - "value": "0" - }, - "notify": { - "display_value": "Não notificar", - "value": "1" - }, - "service_offering": { - "display_value": "", - "value": "" - }, - "sys_class_name": { - "display_value": "Incidente", - "value": "incident" - }, - "closed_by": { - "display_value": "SOTHIS CAOA", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/b131d6ed1b2ba510c5e163923b4bcb77", - "value": "b131d6ed1b2ba510c5e163923b4bcb77" - }, - "follow_up": { - "display_value": "", - "value": "" - }, - "parent_incident": { - "display_value": "", - "value": "" - }, - "reopened_by": { - "display_value": "", - "value": "" - }, - "reassignment_count": { - "display_value": "0", - "value": "0" - }, - "assigned_to": { - "display_value": "SOTHIS CAOA", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/b131d6ed1b2ba510c5e163923b4bcb77", - "value": "b131d6ed1b2ba510c5e163923b4bcb77" - }, - "sla_due": { - "display_value": "UNKNOWN", - "value": "" - }, - "comments_and_work_notes": { - "display_value": "15/07/2025 15:10:01 - SOTHIS CAOA (Comentários adicionais)\n(ORIGEM SOTHIS) Verificado que o monofone estava conectado na entrada de fone de ouvido do telefone. Após conectar na porta correta, validado a normalização\n\n14/07/2025 13:05:01 - SOTHIS CAOA (Comentários adicionais)\n(ORIGEM SOTHIS) Aguardando retorno da colaboradora\r\n\"53e412bd-ba446868-687529dfbbfb73.83548543\"\n\n", - "value": "" - }, - "escalation": { - "display_value": "Normal", - "value": "0" - }, - "upon_approval": { - "display_value": "Prosseguir para a próxima tarefa", - "value": "proceed" - }, - "correlation_id": { - "display_value": "e1f40000977a26d0501634a6f053afb6", - "value": "e1f40000977a26d0501634a6f053afb6" - }, - "timeline": { - "display_value": null, - "value": "" - }, - "made_sla": { - "display_value": "verdadeiro", - "value": "true" - }, - "promoted_on": { - "display_value": "", - "value": "" - }, - "sn_esign_document": { - "display_value": "", - "value": "" - }, - "u_reopening_date": { - "display_value": "", - "value": "" - }, - "child_incidents": { - "display_value": "0", - "value": "0" - }, - "u_catalog_item": { - "display_value": "Problemas com Telefonia Fixa", - "link": "https://caoadev.service-now.com/api/now/table/sc_cat_item/0cc1106d1bb30090e77eb9121b4bcbe5", - "value": "0cc1106d1bb30090e77eb9121b4bcbe5" - }, - "hold_reason": { - "display_value": "", - "value": "" - }, - "task_effective_number": { - "display_value": "INC0140037", - "value": "INC0140037" - }, - "resolved_by": { - "display_value": "SOTHIS CAOA", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/b131d6ed1b2ba510c5e163923b4bcb77", - "value": "b131d6ed1b2ba510c5e163923b4bcb77" - }, - "sys_updated_by": { - "display_value": "system", - "value": "system" - }, - "opened_by": { - "display_value": "Tales da Silva de Lima", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/f5f3499e3be312102b4dd037f4e45a01", - "value": "f5f3499e3be312102b4dd037f4e45a01" - }, - "user_input": { - "display_value": "", - "value": "" - }, - "sys_created_on": { - "display_value": "12/07/2025 11:04:20", - "value": "2025-07-12 14:04:20" - }, - "sys_domain": { - "display_value": "global", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/global", - "value": "global" - }, - "proposed_on": { - "display_value": "", - "value": "" - }, - "actions_taken": { - "display_value": "", - "value": "" - }, - "route_reason": { - "display_value": "", - "value": "" - }, - "u_task_number": { - "display_value": "INC0140037", - "value": "INC0140037" - }, - "calendar_stc": { - "display_value": "273,944", - "value": "273944" - }, - "closed_at": { - "display_value": "21/07/2025 00:00:30", - "value": "2025-07-21 03:00:30" - }, - "business_service": { - "display_value": "", - "value": "" - }, - "business_impact": { - "display_value": "", - "value": "" - }, - "u_symptom": { - "display_value": "Indisponibilidade", - "value": "Unavailability" - }, - "rfc": { - "display_value": "", - "value": "" - }, - "time_worked": { - "display_value": "", - "value": "" - }, - "expected_start": { - "display_value": "", - "value": "" - }, - "work_end": { - "display_value": "", - "value": "" - }, - "caller_id": { - "display_value": "Ester Da Conceicao Pinheiro Bandeira", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/031cfdab97822a14501634a6f053afe1", - "value": "031cfdab97822a14501634a6f053afe1" - }, - "reopened_time": { - "display_value": "", - "value": "" - }, - "resolved_at": { - "display_value": "15/07/2025 15:10:04", - "value": "2025-07-15 18:10:04" - }, - "u_catalog": { - "display_value": "TI", - "value": "IT" - }, - "subcategory": { - "display_value": "Telefonia Fixa", - "value": "Fixed Telephony" - }, - "u_gw_sla_created_on": { - "display_value": "12/07/2025 11:04:20", - "value": "2025-07-12 14:04:20" - }, - "work_notes": { - "display_value": "", - "value": "" - }, - "close_code": { - "display_value": "Problema resolvido automaticamente", - "value": "Issue resolved itself" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "u_gw_change_id": { - "display_value": "d1538c72fb76661023e5f8d65eefdcde", - "value": "d1538c72fb76661023e5f8d65eefdcde" - }, - "business_stc": { - "display_value": "33,004", - "value": "33004" - }, - "cause": { - "display_value": "", - "value": "" - }, - "description": { - "display_value": "A colaboradora informou que seu ramal se encontra fora. Não está recebendo nem fazendo ligações, sejam internas ou externas. Poderiam verificar, por genitleza?\r\nKb não localizado", - "value": "A colaboradora informou que seu ramal se encontra fora. Não está recebendo nem fazendo ligações, sejam internas ou externas. Poderiam verificar, por genitleza?\r\nKb não localizado" - }, - "origin_id": { - "display_value": "", - "value": "" - }, - "calendar_duration": { - "display_value": "3 Dias 4 Horas 5 Minutos", - "value": "1970-01-04 04:05:44" - }, - "close_notes": { - "display_value": "(ORIGEM SOTHIS) Verificado que o monofone estava conectado na entrada de fone de ouvido do telefone. Após conectar na porta correta, validado a normalização", - "value": "(ORIGEM SOTHIS) Verificado que o monofone estava conectado na entrada de fone de ouvido do telefone. Após conectar na porta correta, validado a normalização" - }, - "sys_id": { - "display_value": "79d3c40c973a26d0501634a6f053af3c", - "value": "79d3c40c973a26d0501634a6f053af3c" - }, - "contact_type": { - "display_value": "Telefone", - "value": "phone" - }, - "sn_esign_esignature_configuration": { - "display_value": "", - "value": "" - }, - "incident_state": { - "display_value": "Encerrado", - "value": "7" - }, - "urgency": { - "display_value": "2 - Médio(a)", - "value": "2" - }, - "problem_id": { - "display_value": "", - "value": "" - }, - "company": { - "display_value": "CAOA", - "link": "https://caoadev.service-now.com/api/now/table/core_company/4cb5c4361bb1d410bb0f32681b4bcb8c", - "value": "4cb5c4361bb1d410bb0f32681b4bcb8c" - }, - "activity_due": { - "display_value": "UNKNOWN", - "value": "" - }, - "u_ismobile": { - "display_value": "falso", - "value": "false" - }, - "severity": { - "display_value": "3 - Baixo", - "value": "3" - }, - "overview": { - "display_value": null, - "value": "" - }, - "comments": { - "display_value": "15/07/2025 15:10:01 - SOTHIS CAOA (Comentários adicionais)\n(ORIGEM SOTHIS) Verificado que o monofone estava conectado na entrada de fone de ouvido do telefone. Após conectar na porta correta, validado a normalização\n\n14/07/2025 13:05:01 - SOTHIS CAOA (Comentários adicionais)\n(ORIGEM SOTHIS) Aguardando retorno da colaboradora\r\n\"53e412bd-ba446868-687529dfbbfb73.83548543\"\n\n", - "value": "" - }, - "approval": { - "display_value": "Ainda não solicitada", - "value": "not requested" - }, - "due_date": { - "display_value": "", - "value": "" - }, - "sys_mod_count": { - "display_value": "12", - "value": "12" - }, - "u_external_tickets": { - "display_value": "", - "value": "" - }, - "reopen_count": { - "display_value": "0", - "value": "0" - }, - "sys_tags": { - "display_value": "", - "value": "" - }, - "u_first_call_resolution": { - "display_value": "falso", - "value": "false" - }, - "u_mobile_telephony": { - "display_value": null, - "value": "" - }, - "location": { - "display_value": "YELLOW - BELEM", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/f7223ae91b6f1050e77eb9121b4bcb33", - "value": "f7223ae91b6f1050e77eb9121b4bcb33" - }, - "category": { - "display_value": "Infraestrutura", - "value": "Infrastructure" - } - }, - { - "promoted_by": { - "display_value": "", - "value": "" - }, - "parent": { - "display_value": "", - "value": "" - }, - "caused_by": { - "display_value": "", - "value": "" - }, - "watch_list": { - "display_value": "", - "value": "" - }, - "upon_reject": { - "display_value": "Cancelar todas as tarefas futuras", - "value": "cancel" - }, - "sys_updated_on": { - "display_value": "21/07/2025 00:00:16", - "value": "2025-07-21 03:00:16" - }, - "origin_table": { - "display_value": "", - "value": "" - }, - "approval_history": { - "display_value": "", - "value": "" - }, - "skills": { - "display_value": "", - "value": "" - }, - "number": { - "display_value": "INC0140013", - "value": "INC0140013" - }, - "proposed_by": { - "display_value": "", - "value": "" - }, - "lessons_learned": { - "display_value": null, - "value": "" - }, - "state": { - "display_value": "Encerrado", - "value": "7" - }, - "sys_created_by": { - "display_value": "marcelo.vaz@caoa.com.br", - "value": "marcelo.vaz@caoa.com.br" - }, - "knowledge": { - "display_value": "falso", - "value": "false" - }, - "order": { - "display_value": "", - "value": "" - }, - "u_user_liberado": { - "display_value": "falso", - "value": "false" - }, - "cmdb_ci": { - "display_value": "", - "value": "" - }, - "u_st_user_rec1": { - "display_value": "SOTHIS CAOA", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/b131d6ed1b2ba510c5e163923b4bcb77", - "value": "b131d6ed1b2ba510c5e163923b4bcb77" - }, - "impact": { - "display_value": "2 - Médio(a)", - "value": "2" - }, - "active": { - "display_value": "falso", - "value": "false" - }, - "work_notes_list": { - "display_value": "", - "value": "" - }, - "priority": { - "display_value": "3 - Moderado(a)", - "value": "3" - }, - "sys_domain_path": { - "display_value": "/", - "value": "/" - }, - "business_duration": { - "display_value": "19 Horas 3 Minutos", - "value": "1970-01-01 19:03:23" - }, - "group_list": { - "display_value": "", - "value": "" - }, - "approval_set": { - "display_value": "", - "value": "" - }, - "major_incident_state": { - "display_value": null, - "value": "" - }, - "universal_request": { - "display_value": "", - "value": "" - }, - "short_description": { - "display_value": "Problemas com Telefonia Fixa", - "value": "Problemas com Telefonia Fixa" - }, - "correlation_display": { - "display_value": "STI0129503", - "value": "STI0129503" - }, - "work_start": { - "display_value": "", - "value": "" - }, - "additional_assignee_list": { - "display_value": "", - "value": "" - }, - "u_adp_select": { - "display_value": null, - "value": "" - }, - "u_gw_change_control": { - "display_value": "0", - "value": "0" - }, - "notify": { - "display_value": "Não notificar", - "value": "1" - }, - "service_offering": { - "display_value": "", - "value": "" - }, - "sys_class_name": { - "display_value": "Incidente", - "value": "incident" - }, - "closed_by": { - "display_value": "SOTHIS CAOA", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/b131d6ed1b2ba510c5e163923b4bcb77", - "value": "b131d6ed1b2ba510c5e163923b4bcb77" - }, - "follow_up": { - "display_value": "", - "value": "" - }, - "parent_incident": { - "display_value": "", - "value": "" - }, - "reopened_by": { - "display_value": "", - "value": "" - }, - "reassignment_count": { - "display_value": "0", - "value": "0" - }, - "assigned_to": { - "display_value": "SOTHIS CAOA", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/b131d6ed1b2ba510c5e163923b4bcb77", - "value": "b131d6ed1b2ba510c5e163923b4bcb77" - }, - "sla_due": { - "display_value": "UNKNOWN", - "value": "" - }, - "comments_and_work_notes": { - "display_value": "15/07/2025 17:50:01 - SOTHIS CAOA (Comentários adicionais)\n(ORIGEM SOTHIS) Normalizado após configurar o ramal novamente no aparelho\n\n", - "value": "" - }, - "escalation": { - "display_value": "Normal", - "value": "0" - }, - "upon_approval": { - "display_value": "Prosseguir para a próxima tarefa", - "value": "proceed" - }, - "correlation_id": { - "display_value": "744eefeb972e62d0501634a6f053af1a", - "value": "744eefeb972e62d0501634a6f053af1a" - }, - "timeline": { - "display_value": null, - "value": "" - }, - "made_sla": { - "display_value": "verdadeiro", - "value": "true" - }, - "promoted_on": { - "display_value": "", - "value": "" - }, - "sn_esign_document": { - "display_value": "", - "value": "" - }, - "u_reopening_date": { - "display_value": "", - "value": "" - }, - "child_incidents": { - "display_value": "0", - "value": "0" - }, - "u_catalog_item": { - "display_value": "Problemas com Telefonia Fixa", - "link": "https://caoadev.service-now.com/api/now/table/sc_cat_item/0cc1106d1bb30090e77eb9121b4bcbe5", - "value": "0cc1106d1bb30090e77eb9121b4bcbe5" - }, - "hold_reason": { - "display_value": "", - "value": "" - }, - "task_effective_number": { - "display_value": "INC0140013", - "value": "INC0140013" - }, - "resolved_by": { - "display_value": "SOTHIS CAOA", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/b131d6ed1b2ba510c5e163923b4bcb77", - "value": "b131d6ed1b2ba510c5e163923b4bcb77" - }, - "sys_updated_by": { - "display_value": "system", - "value": "system" - }, - "opened_by": { - "display_value": "Marcelo Silva Vaz", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/919eba291bbc3510598a2021f54bcb06", - "value": "919eba291bbc3510598a2021f54bcb06" - }, - "user_input": { - "display_value": "", - "value": "" - }, - "sys_created_on": { - "display_value": "11/07/2025 14:46:41", - "value": "2025-07-11 17:46:41" - }, - "sys_domain": { - "display_value": "global", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/global", - "value": "global" - }, - "proposed_on": { - "display_value": "", - "value": "" - }, - "actions_taken": { - "display_value": "", - "value": "" - }, - "route_reason": { - "display_value": "", - "value": "" - }, - "u_task_number": { - "display_value": "INC0140013", - "value": "INC0140013" - }, - "calendar_stc": { - "display_value": "356,603", - "value": "356603" - }, - "closed_at": { - "display_value": "21/07/2025 00:00:16", - "value": "2025-07-21 03:00:16" - }, - "business_service": { - "display_value": "", - "value": "" - }, - "business_impact": { - "display_value": "", - "value": "" - }, - "u_symptom": { - "display_value": null, - "value": "" - }, - "rfc": { - "display_value": "", - "value": "" - }, - "time_worked": { - "display_value": "", - "value": "" - }, - "expected_start": { - "display_value": "", - "value": "" - }, - "work_end": { - "display_value": "", - "value": "" - }, - "caller_id": { - "display_value": "Marcelo Silva Vaz", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/919eba291bbc3510598a2021f54bcb06", - "value": "919eba291bbc3510598a2021f54bcb06" - }, - "reopened_time": { - "display_value": "", - "value": "" - }, - "resolved_at": { - "display_value": "15/07/2025 17:50:04", - "value": "2025-07-15 20:50:04" - }, - "u_catalog": { - "display_value": "TI", - "value": "IT" - }, - "subcategory": { - "display_value": "Telefonia Fixa", - "value": "Fixed Telephony" - }, - "u_gw_sla_created_on": { - "display_value": "11/07/2025 14:46:41", - "value": "2025-07-11 17:46:41" - }, - "work_notes": { - "display_value": "", - "value": "" - }, - "close_code": { - "display_value": "Problema resolvido automaticamente", - "value": "Issue resolved itself" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "u_gw_change_id": { - "display_value": "69434872fb76661023e5f8d65eefdc84", - "value": "69434872fb76661023e5f8d65eefdc84" - }, - "business_stc": { - "display_value": "68,603", - "value": "68603" - }, - "cause": { - "display_value": "", - "value": "" - }, - "description": { - "display_value": "RAMAL Sem Serviço", - "value": "RAMAL Sem Serviço" - }, - "origin_id": { - "display_value": "", - "value": "" - }, - "calendar_duration": { - "display_value": "4 Dias 3 Horas 3 Minutos", - "value": "1970-01-05 03:03:23" - }, - "close_notes": { - "display_value": "(ORIGEM SOTHIS) Normalizado após configurar o ramal novamente no aparelho", - "value": "(ORIGEM SOTHIS) Normalizado após configurar o ramal novamente no aparelho" - }, - "sys_id": { - "display_value": "2a2be3e397ea62d0501634a6f053af26", - "value": "2a2be3e397ea62d0501634a6f053af26" - }, - "contact_type": { - "display_value": "Autoatendimento", - "value": "self-service" - }, - "sn_esign_esignature_configuration": { - "display_value": "", - "value": "" - }, - "incident_state": { - "display_value": "Encerrado", - "value": "7" - }, - "urgency": { - "display_value": "2 - Médio(a)", - "value": "2" - }, - "problem_id": { - "display_value": "", - "value": "" - }, - "company": { - "display_value": "CAOA", - "link": "https://caoadev.service-now.com/api/now/table/core_company/4cb5c4361bb1d410bb0f32681b4bcb8c", - "value": "4cb5c4361bb1d410bb0f32681b4bcb8c" - }, - "activity_due": { - "display_value": "UNKNOWN", - "value": "" - }, - "u_ismobile": { - "display_value": "falso", - "value": "false" - }, - "severity": { - "display_value": "3 - Baixo", - "value": "3" - }, - "overview": { - "display_value": null, - "value": "" - }, - "comments": { - "display_value": "15/07/2025 17:50:01 - SOTHIS CAOA (Comentários adicionais)\n(ORIGEM SOTHIS) Normalizado após configurar o ramal novamente no aparelho\n\n", - "value": "" - }, - "approval": { - "display_value": "Ainda não solicitada", - "value": "not requested" - }, - "due_date": { - "display_value": "", - "value": "" - }, - "sys_mod_count": { - "display_value": "10", - "value": "10" - }, - "u_external_tickets": { - "display_value": "", - "value": "" - }, - "reopen_count": { - "display_value": "0", - "value": "0" - }, - "sys_tags": { - "display_value": "", - "value": "" - }, - "u_first_call_resolution": { - "display_value": "falso", - "value": "false" - }, - "u_mobile_telephony": { - "display_value": null, - "value": "" - }, - "location": { - "display_value": "YELLOW - TATUAPE", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/b988f06fdbc909101547140314961969", - "value": "b988f06fdbc909101547140314961969" - }, - "category": { - "display_value": "Infraestrutura", - "value": "Infrastructure" - } - } - ] -} \ No newline at end of file diff --git a/src/models/ticketGlpiModel.js b/src/models/ticketGlpiModel.js index b96c9c5..4eff0ae 100644 --- a/src/models/ticketGlpiModel.js +++ b/src/models/ticketGlpiModel.js @@ -1,17 +1,16 @@ -// src/models/ticketGlpiModel.js const glpiPool = require('../data/glpiDataBase'); const { logInfo, logError } = require('../utils/logger'); class TicketGlpiModel { - // Mapeamento de status ServiceNow → GLPI + // Mapeamento de status do ServiceNow para o GLPI static mapStatus(snState) { const statusMap = { - '1': 1, // Aguardando Atendimento → Novo - '2': 2, // Em Andamento → Em andamento - '3': 3, // Pendente → Pendente - '6': 5, // Resolvido → Resolvido - '7': 6 // Fechado → Fechado + 'Aguardando Atendimento': 1, + 'Em Atendimento': 2, + 'Em Espera': 4, + 'Encerrado': 5, + 'Encerrado - Omitido': 6 }; return statusMap[snState] || 1; } @@ -19,11 +18,11 @@ class TicketGlpiModel { // Mapeamento de prioridade static mapPriority(snPriority) { const priorityMap = { - '1': 5, // Crítico → Muito alta - '2': 4, // Alto → Alta - '3': 3, // Moderado → Média - '4': 2, // Baixo → Baixa - '5': 1 // Planejamento → Muito baixa + '1': 5, + '2': 4, + '3': 3, + '4': 2, + '5': 1 }; return priorityMap[snPriority] || 3; } @@ -31,104 +30,209 @@ class TicketGlpiModel { // Mapeamento de categoria static mapCategory(shortDescription) { const categoryMap = { - 'Problemas com Telefonia Fixa': 5717, // PABX IP Nuvem - 'Problemas com Internet': 5720, // Link Dedicado - 'Problemas com Wi-Fi/Rede Corporativa': 5722, // Wifi - 'Wi-fi Clientes': 5722 // Wifi + 'Problemas com Telefonia Fixa': 5717, + 'Problemas com Internet': 5707, + 'Problemas com Wi-Fi/Rede Corporativa': 5707, + 'Wi-fi Clientes': 5707 }; return categoryMap[shortDescription] || 5717; } + // Mapeamento de SLA baseado no tipo e na descrição + static mapSlasIdTtr(ticketData) { + const isRequisicao = ticketData.type === 'requisicao'; + const isTelefonia = ticketData.short_description === 'Problemas com Telefonia Fixa' || 'Solicitações relacionadas a telefonia fixa'; + const isLinkDedicado = ticketData.short_description === 'Problemas com Internet'; + const isWifi = ticketData.short_description === 'Problemas com Wi-Fi/Rede Corporativa' || ticketData.short_description === 'Wi-fi Clientes'; - // Criar ticket no GLPI -// src/models/ticketGlpiModel.js + if (isRequisicao && isTelefonia) { + return 37; + } + if (isRequisicao && (isLinkDedicado || isWifi)) { + return 37; + } + if (!isRequisicao && (isWifi || isLinkDedicado)) { + return 34; + } + if (!isRequisicao && isTelefonia) { + return 34; + } + return 0; // Default se nenhum critério for atendido + } -static async createTicket(ticketData) { - const connection = await glpiPool.getConnection(); - try { - await connection.beginTransaction(); - // 1. Preparar dados para o GLPI (usando valores fixos para teste) - const glpiTicketData = { - entities_id: 1371, // Valor fixo para teste - name: ticketData.short_description || 'Sem título', - date: ticketData.opened_at || new Date(), - date_mod: ticketData.updated_at || new Date(), - status: TicketGlpiModel.mapStatus(ticketData.state || '1'), - users_id_recipient: 917, // Valor fixo para teste - requesttypes_id: 1, - content: ticketData.description || '', - urgency: 3, // Valor fixo - impact: 3, // Valor fixo - priority: TicketGlpiModel.mapPriority(ticketData.priority || '3'), - type: 1, // Incidente - itilcategories_id: TicketGlpiModel.mapCategory(ticketData.short_description), - global_validation: 1, - date_creation: ticketData.opened_at || new Date() + static formatDescription(ticketData) { + // Função auxiliar para extrair informações usando regex + const extractInfo = (regex, description) => { + if (!description) return null; + const match = description.match(regex); + return match ? match[1] : null; + }; + const extractEmailFromDescription = (description) => { + return extractInfo(/([\w-\.]+@([\w-]+\.)+[\w-]{2,4})/i, description); + }; + const extractPhoneFromDescription = (description) => { + return extractInfo(/(\+?(\d{2})?\s*\(?\d{2}\)?[\s-]*\d{4,5}[\s-]?\d{4})/i, description); + }; + const extractRamalFromDescription = (description) => { + return extractInfo(/(\d{3,4})/i, description); }; - // Construir a query dinamicamente e inserir o ticket principal - const fields = Object.keys(glpiTicketData).join(', '); - const placeholders = Object.keys(glpiTicketData).map(() => '?').join(', '); - const values = Object.values(glpiTicketData); + // Obtém email, telefone e ramal, usando os valores do ticketData ou extraindo da descrição, se necessário. + const email = ticketData.caller_email || extractEmailFromDescription(ticketData.description) || 'N/A'; + const phone = ticketData.caller_phone || extractPhoneFromDescription(ticketData.description) || 'N/A'; + const ramal = ticketData.caller_ramal || extractRamalFromDescription(ticketData.description) || 'N/A'; - const ticketQuery = `INSERT INTO glpi_tickets (${fields}) VALUES (${placeholders})`; + // Formata a descrição em HTML + let htmlDescription = ` + + + + + + + + + + + + + + + + + + + + + +
CampoValor
Email:${email}
Telefone:${phone}
Ramal:${ramal}
Ticket Number (ServiceNow):${ticketData.ticket_number || 'N/A'}
+
+ Descrição: +
+ ${ticketData.description || 'N/A'} + `; + return htmlDescription; + } - // Inserir ticket principal e obter insertId - const [ticketResult] = await connection.execute(ticketQuery, values); - const ticketId = ticketResult.insertId; + // Cria um ticket no GLPI + static async createTicket(ticketData) { + const connection = await glpiPool.getConnection(); - // Adicionar requerente (usa ticketId agora que foi criado) - await connection.execute( - `INSERT INTO glpi_tickets_users - (tickets_id, users_id, type, use_notification, alternative_email) - VALUES (?, ?, 1, 1, '')`, - [ticketId, 917] - ); + try { + await connection.beginTransaction(); - // Adicionar grupo - await connection.execute( - `INSERT INTO glpi_groups_tickets - (tickets_id, groups_id, type) - VALUES (?, ?, 2)`, - [ticketId, 30] - ); + // Extrai o email da descrição, se existir e não houver email no ticketData + let email = ticketData.caller_email; + if (!email && ticketData.description) { + const emailRegex = /[\w-\.]+@([\w-]+\.)+[\w-]{2,4}/g; + const matches = ticketData.description.match(emailRegex); + if (matches && matches.length > 0) { + email = matches[0]; + } + } - await connection.commit(); + // Formata a descrição para HTML + const formattedDescription = TicketGlpiModel.formatDescription(ticketData); + // Mapeia o tipo do ticket + const ticketType = ticketData.type === 'requisicao' ? 2 : 1; + // Determina o valor de slas_id_ttr + const slasIdTtr = TicketGlpiModel.mapSlasIdTtr(ticketData); - logInfo(`✅ Ticket GLPI criado: ${ticketId}`); - return ticketId; + // Prepara os dados para o GLPI + const glpiTicketData = { + entities_id: 1371, + name: ticketData.short_description || 'Ticket sem descrição', + date: ticketData.opened_at || new Date(), + date_mod: ticketData.updated_at || new Date(), + status: TicketGlpiModel.mapStatus(ticketData.state || '1'), + users_id_recipient: 917, + requesttypes_id: 1, + content: formattedDescription, + urgency: 3, + impact: 3, + priority: TicketGlpiModel.mapPriority(ticketData.priority || '3'), + type: ticketType, + itilcategories_id: TicketGlpiModel.mapCategory(ticketData.short_description), + global_validation: 1, + date_creation: ticketData.opened_at || new Date(), + slas_id_ttr: slasIdTtr + }; - } catch (error) { - await connection.rollback(); - logError(error, `❌ Erro ao criar ticket GLPI`); - throw error; - } finally { - connection.release(); + // Constrói a query dinamicamente e insere o ticket principal + const fields = Object.keys(glpiTicketData).join(', '); + const placeholders = Object.keys(glpiTicketData).map(() => '?').join(', '); + const values = Object.values(glpiTicketData); + + const ticketQuery = `INSERT INTO glpi_tickets (${fields}) VALUES (${placeholders})`; + const [ticketResult] = await connection.execute(ticketQuery, values); + const ticketId = ticketResult.insertId; + + // Adiciona o requerente + await connection.execute( + `INSERT INTO glpi_tickets_users + (tickets_id, users_id, type, use_notification, alternative_email) + VALUES (?, ?, 1, 1, '')`, + [ticketId, 917] + ); + + // Adiciona o grupo + await connection.execute( + `INSERT INTO glpi_groups_tickets + (tickets_id, groups_id, type) + VALUES (?, ?, 2)`, + [ticketId, 30] + ); + + await connection.commit(); + + logInfo(`✅ Ticket GLPI criado: ${ticketId}`); + return ticketId; + + } catch (error) { + await connection.rollback(); + logError(error, `❌ Erro ao criar ticket GLPI`); + throw error; + } finally { + connection.release(); + } + } + + // Verifica se um ticket já existe no GLPI + static async ticketExists(snTicketNumber) { + try { + const query = ` + SELECT id FROM glpi_tickets + WHERE name LIKE ? OR content LIKE ? + LIMIT 1 + `; + + const [rows] = await glpiPool.execute(query, [ + `%${snTicketNumber}%`, + `%${snTicketNumber}%` + ]); + + return rows.length > 0 ? rows[0].id : null; + } catch (error) { + logError(error, 'Erro ao verificar ticket existente'); + return null; + } } } - // Verificar se ticket já existe no GLPI - static async ticketExists(snTicketNumber) { - try { - const query = ` - SELECT id FROM glpi_tickets - WHERE name LIKE ? OR content LIKE ? - LIMIT 1 - `; - - const [rows] = await glpiPool.execute(query, [ - `%${snTicketNumber}%`, - `%${snTicketNumber}%` - ]); - - return rows.length > 0 ? rows[0].id : null; - } catch (error) { - logError(error, 'Erro ao verificar ticket existente'); - return null; - } - } -} - +/** + * @module TicketGlpiModel + * @description Este módulo fornece métodos para gerenciar tickets no GLPI. + * Inclui funcionalidades para mapear status, prioridade e categoria, + * formatar a descrição do ticket, determinar o SLA, criar tickets e + * verificar se um ticket já existe no GLPI. + * + * O módulo usa expressões regulares para extrair informações da descrição do ticket, + * como email, número de telefone e ramal, quando essas informações não são + * fornecidas diretamente. Também formata a descrição em HTML para melhor + * apresentação no GLPI. + * + * O módulo interage com o banco de dados GLPI através da conexão glpiPool. + */ module.exports = TicketGlpiModel; \ No newline at end of file diff --git a/src/models/ticketSnModel.js b/src/models/ticketSnModel.js index 6fb183e..5dfbf7d 100644 --- a/src/models/ticketSnModel.js +++ b/src/models/ticketSnModel.js @@ -1,17 +1,19 @@ // src/models/ticketSnModel.js const pool = require('../data/database'); -const { logInfo, logError, logWarning } = require('../utils/logger'); +const { logInfo, logError, logWarning } = require('../utils/logger'); class TicketSnModel { - + + // Salva ou atualiza um ticket no banco de dados static async saveTicket(ticketData, typeTicket) { const query = ` INSERT INTO tickets_sn - (ticket_number, short_description, status, description, caller_id, caller_email, + (ticket_number, sys_id, short_description, status, description, caller_id, caller_email, location_id, location_name, ramal, telefone, opened_at, tipo) - VALUES ($1, $2, $3, $4, $5, $6, $7, $8, $9, $10, $11, $12) + VALUES ($1, $2, $3, $4, $5, $6, $7, $8, $9, $10, $11, $12, $13) ON CONFLICT (ticket_number) DO UPDATE SET + sys_id = EXCLUDED.sys_id, short_description = EXCLUDED.short_description, status = EXCLUDED.status, description = EXCLUDED.description, @@ -26,24 +28,26 @@ class TicketSnModel { updated_at = NOW() RETURNING id, xmax = 0 as inserted`; - const values = [ - ticketData.number?.value || null, // $1 - ticket_number - ticketData.short_description?.value || null, // $2 - short_description - ticketData.state?.display_value || null, // $3 - status - ticketData.description?.value || null, // $4 - description - ticketData.opened_by?.display_value || null, // $5 - caller_id - ticketData['opened_by.email']?.value || null, // $6 - caller_email - ticketData.location?.value || null, // $7 - location_id - ticketData.location?.display_value || null, // $8 - location_name - ticketData['variables.numero_ramal']?.value || null, // $9 - ramal - ticketData['variables.telephone_favorecido_rh']?.value || null, // $10 - telefone - ticketData.opened_at?.value ? new Date(ticketData.opened_at.value) : null, // $11 - opened_at - typeTicket // $12 - tipo + const values = [ + ticketData.number?.value || null, + ticketData.sys_id?.value || null, + ticketData.short_description?.value || null, + ticketData.state?.display_value || null, + ticketData.description?.value || null, + ticketData.opened_by?.display_value || null, + ticketData.sys_created_by?.display_value || null, + ticketData.location?.value || null, + ticketData.location?.display_value || null, + ticketData['variables.numero_ramal']?.value || null, + ticketData['variables.telephone_favorecido_rh']?.value || null, + ticketData.opened_at?.value ? new Date(ticketData.opened_at.value) : null, + typeTicket ]; + try { const result = await pool.query(query, values); - const wasInserted = result.rows[0].inserted; // true = INSERT, false = UPDATE + const wasInserted = result.rows[0].inserted; if (wasInserted) { logInfo(`✅ NOVO ticket salvo! ID: ${result.rows[0].id}`, { @@ -58,16 +62,16 @@ class TicketSnModel { action: 'update' }); } - + return result.rows[0].id; } catch (error) { logError(error, `❌ Erro ao salvar ticket ${values[0]}`); - throw error; + throw error; } } - // NOVO: Buscar tickets pendentes para sincronização com GLPI - static async getPendingTickets(limit = 3) { + // Busca tickets que ainda não foram sincronizados com o GLPI + static async getPendingTickets() { try { const query = ` SELECT @@ -88,21 +92,21 @@ class TicketSnModel { updated_at FROM tickets_sn WHERE glpi_sync_status IS NULL - ORDER BY opened_at ASC - LIMIT $1 + AND status NOT IN ('Encerrado', 'Encerrado - Omitido') + ORDER BY opened_at `; - - const result = await pool.query(query, [limit]); + + const result = await pool.query(query); logInfo(`📋 Tickets pendentes encontrados: ${result.rows.length}`); return result.rows; - + } catch (error) { logError(error, '❌ Erro ao buscar tickets pendentes'); return []; } } - // NOVO: Atualizar status de sincronização com GLPI + // Atualiza o status de sincronização de um ticket específico // Inativo static async updateSyncStatus(ticketId, status, glpiTicketId = null) { try { const query = ` @@ -113,9 +117,9 @@ class TicketSnModel { WHERE id = $3 RETURNING id, ticket_number `; - + const result = await pool.query(query, [status, glpiTicketId, ticketId]); - + if (result.rows.length > 0) { logInfo(`🔄 Status atualizado: ${status} para ticket ${result.rows[0].ticket_number}`, { ticket_id: result.rows[0].id, @@ -124,39 +128,14 @@ class TicketSnModel { status: status }); } - + } catch (error) { logError(error, `❌ Erro ao atualizar status de sync para ticket ${ticketId}`); } } - // NOVO: Resetar status de sync para testes (opcional) - static async resetSyncStatus() { - try { - const query = ` - UPDATE tickets_sn - SET glpi_sync_status = NULL, - glpi_ticket_id = NULL, - glpi_sync_date = NULL - WHERE id IN ( - SELECT id FROM tickets_sn - ORDER BY opened_at DESC - LIMIT $1 - ) - RETURNING id, ticket_number - `; - - const result = await pool.query(query, [limit]); - logInfo(`🔄 Status resetado para ${result.rows.length} tickets`); - return result.rows; - - } catch (error) { - logError(error, '❌ Erro ao resetar status de sync'); - return []; - } - } - // NOVO: Verificar status de sincronização + // Coleta o status de sincronização para todos os tickets (uso em testes) static async getSyncStatus() { try { const query = ` @@ -167,10 +146,10 @@ class TicketSnModel { FROM tickets_sn GROUP BY glpi_sync_status `; - + const result = await pool.query(query); return result.rows; - + } catch (error) { logError(error, '❌ Erro ao verificar status de sync'); return []; @@ -178,4 +157,15 @@ class TicketSnModel { } } +/** + * @module TicketSnModel + * @description Este módulo fornece métodos para interagir com a tabela de tickets do ServiceNow (tickets_sn) no banco de dados. + * Inclui funcionalidades para salvar um ticket, buscar tickets pendentes para sincronização com o GLPI, + * atualizar o status de sincronização de um ticket, resetar o status de sincronização para testes e verificar o status geral de sincronização. + * + * A função saveTicket insere ou atualiza um ticket na tabela tickets_sn. + * A função getPendingTickets busca tickets que ainda não foram sincronizados com o GLPI e ignora os tickets com status 'Encerrado' ou 'Encerrado - Omitido'. + * A função updateSyncStatus atualiza o status de sincronização de um ticket específico. + * A função getSyncStatus retorna um resumo do status de sincronização dos tickets. + */ module.exports = TicketSnModel; \ No newline at end of file diff --git a/src/scripts/database/01_create_tables.sql b/src/scripts/database/01_create_tables.sql index 796b318..12ababf 100644 --- a/src/scripts/database/01_create_tables.sql +++ b/src/scripts/database/01_create_tables.sql @@ -1,26 +1,28 @@ CREATE TABLE tickets_sn ( - id SERIAL PRIMARY KEY, -- ID automático (1, 2, 3...) - ticket_number VARCHAR(32) NOT NULL UNIQUE, -- Número do ticket (INC0140378) - ÚNICO - short_description TEXT, -- Resumo do problema - tipo VARCHAR(10), -- Requisição ou incidente - status VARCHAR(55), -- Resumo do problema - description TEXT, -- Descrição completa - caller_id VARCHAR(255), -- Nome de quem abriu o ticket - caller_email VARCHAR(255), -- Email do solicitante - location_id VARCHAR(64), -- ID da localização - location_name VARCHAR(255), -- Nome da localização - ramal VARCHAR(100), -- Ramal do solicitante - telefone VARCHAR(100), -- Telefone do solicitante - opened_at TIMESTAMP, -- Quando o ticket foi aberto - created_at TIMESTAMP DEFAULT NOW(), -- Quando registramos no BD - updated_at TIMESTAMP DEFAULT NOW(), -- Quando atualizamos pela última vez - glpi_sync_status VARCHAR(20), - glpi_ticket_id INT + id SERIAL PRIMARY KEY, -- ID automático (1, 2, 3...) + ticket_number VARCHAR(32) NOT NULL UNIQUE, -- Número do ticket (INC0140378) - ÚNICO + sys_id VARCHAR(64) NOT NULL UNIQUE, -- Sys ID do ticket no ServiceNow - ÚNICO + short_description TEXT, -- Resumo do problema + tipo VARCHAR(10), -- Requisição ou incidente + status VARCHAR(55), -- Resumo do problema + description TEXT, -- Descrição completa + caller_id VARCHAR(255), -- Nome de quem abriu o ticket + caller_email VARCHAR(255), -- Email do solicitante + location_id VARCHAR(64), -- ID da localização + location_name VARCHAR(255), -- Nome da localização + ramal VARCHAR(100), -- Ramal do solicitante + telefone VARCHAR(100), -- Telefone do solicitante + opened_at TIMESTAMP, -- Quando o ticket foi aberto + created_at TIMESTAMP DEFAULT NOW(), -- Quando registramos no BD + updated_at TIMESTAMP DEFAULT NOW(), -- Quando atualizamos pela última vez + glpi_sync_status VARCHAR(20), -- Status da sincronização com GLPI + glpi_ticket_id INT, -- ID do ticket no GLPI + glpi_sync_date TIMESTAMP -- Data da sincronização com GLPI ); + SELECT * FROM tickets_sn; -SELECT * FROM tickets_sn LIMIT 3; diff --git a/src/services/glpiService.js b/src/services/glpiService.js index f5a7fef..92a90b7 100644 --- a/src/services/glpiService.js +++ b/src/services/glpiService.js @@ -1,92 +1,88 @@ // src/services/glpiService.js -const TicketSnModel = require('../models/ticketSnModel'); // SEU MODEL do PostgreSQL -const TicketGlpiModel = require('../models/ticketGlpiModel'); // Model do GLPI +const TicketSnModel = require('../models/ticketSnModel'); +const TicketGlpiModel = require('../models/ticketGlpiModel'); const { logInfo, logError } = require('../utils/logger'); -class GlpiService { - - // Método principal que o controller vai chamar - static async syncTicketsToGlpi() { - try { - logInfo('🔄 Iniciando sincronização para GLPI...'); - - // 1. Buscar tickets pendentes usando SEU MODEL - const pendingTickets = await TicketSnModel.getPendingTickets(); - - if (pendingTickets.length === 0) { - logInfo('✅ Nenhum ticket pendente para sincronizar'); - return; - } - - logInfo(`📋 Encontrados ${pendingTickets.length} tickets para sincronizar`); - - // 2. Processar cada ticket - for (const ticket of pendingTickets) { - await this.processSingleTicket(ticket); - } - - logInfo('🎉 Sincronização com GLPI concluída!'); - - } catch (error) { - logError(error, '❌ Erro na sincronização GLPI'); - throw error; - } - } - - // Processar um ticket individual - static async processSingleTicket(ticket) { - try { - logInfo(`🔍 Processando ticket: ${ticket.ticket_number}`); - - // 1. Verificar se já existe no GLPI (evitar duplicatas) - const existingTicket = await TicketGlpiModel.ticketExists(ticket.ticket_number); - if (existingTicket) { - logInfo(`⏭️ Ticket já existe no GLPI: ${existingTicket}`); - await TicketSnModel.updateSyncStatus(ticket.id, 'duplicate', existingTicket); - return; - } - - // 2. Converter dados para formato GLPI (O MODEL vai fazer o mapeamento) - const glpiData = { - // Dados básicos do PostgreSQL - ticket_number: ticket.ticket_number, - short_description: ticket.short_description, - description: ticket.description, - - // Dados do ServiceNow originais (se necessário para mapeamento) - state: ticket.status, // Já vem do ServiceNow - urgency: '2', // Default - O MODEL vai mapear - impact: '2', // Default - O MODEL vai mapear - priority: '3', // Default - O MODEL vai mapear - - // Localização para de/para - location_name: ticket.location_name, - - // Datas - opened_at: ticket.opened_at, - updated_at: ticket.updated_at - }; - - // 3. Inserir no GLPI (O MODEL faz INSERT e mapeamento) - const glpiTicketId = await TicketGlpiModel.createTicket(glpiData); - - // 4. Atualizar status no PostgreSQL usando SEU MODEL - await TicketSnModel.updateSyncStatus(ticket.id, 'completed', glpiTicketId); - - logInfo(`✅ Ticket ${ticket.ticket_number} sincronizado! GLPI ID: ${glpiTicketId}`); - - } catch (error) { - logError(error, `❌ Erro no ticket ${ticket.ticket_number}`); - await TicketSnModel.updateSyncStatus(ticket.id, 'error'); - } - } -} - +// Método principal que o controller vai chamar const syncTicketsToGlpi = async () => { - await GlpiService.syncTicketsToGlpi(); + try { + logInfo('🔄 Iniciando sincronização para GLPI...'); + + // 1. Buscar tickets pendentes usando SEU MODEL + const pendingTickets = await TicketSnModel.getPendingTickets(); + + + if (pendingTickets.length === 0) { + logInfo('✅ Nenhum ticket pendente para sincronizar'); + return; + } + + logInfo(`📋 Encontrados ${pendingTickets.length} tickets para sincronizar`); + + // 2. Processar cada ticket + for (const ticket of pendingTickets) { + await processSingleTicket(ticket); + } + + logInfo('🎉 Sincronização com GLPI concluída!'); + + } catch (error) { + logError(error, '❌ Erro na sincronização GLPI'); + throw error; + } +}; + +// Processar um ticket individual +const processSingleTicket = async (ticket) => { + try { + logInfo(`🔍 Processando ticket: ${ticket.ticket_number}`); + + // 1. Verificar se já existe no GLPI (evitar duplicatas) + const existingTicket = await TicketGlpiModel.ticketExists(ticket.ticket_number); + if (existingTicket) { + logInfo(`⏭️ Ticket já existe no GLPI: ${existingTicket}`); + await TicketSnModel.updateSyncStatus(ticket.id, 'duplicate', existingTicket); + return; + } + // 2. Converter dados para formato GLPI (O MODEL vai fazer o mapeamento) + const glpiData = { + // Dados básicos do PostgreSQL + ticket_number: ticket.ticket_number, + short_description: ticket.short_description, + description: ticket.description, + caller_email: ticket.caller_email, + caller_name: ticket.caller_id, + caller_phone: ticket.telefone, + caller_ramal: ticket.ramal, + category: ticket.category, + type: ticket.tipo, // incidente ou requisicao + + // Dados do ServiceNow originais (se necessário para mapeamento) + state: ticket.status, // Já vem do ServiceNow + priority: '3', // Default - O MODEL vai mapear + + // Localização para de/para + location_name: ticket.location_name, + + // Datas + opened_at: ticket.opened_at, + updated_at: ticket.updated_at + }; + + // 3. Inserir no GLPI (O MODEL faz INSERT e mapeamento) + const glpiTicketId = await TicketGlpiModel.createTicket(glpiData); + + // 4. Atualizar status no PostgreSQL usando SEU MODEL + await TicketSnModel.updateSyncStatus(ticket.id, 'completed', glpiTicketId); + + logInfo(`✅ Ticket ${ticket.ticket_number} sincronizado! GLPI ID: ${glpiTicketId}`); + + } catch (error) { + logError(error, `❌ Erro no ticket ${ticket.ticket_number}`); + await TicketSnModel.updateSyncStatus(ticket.id, 'error'); + } }; module.exports = { - syncTicketsToGlpi, - GlpiService + syncTicketsToGlpi }; \ No newline at end of file diff --git a/src/services/servicenowService.js b/src/services/servicenowService.js index 2526531..d9ff417 100644 --- a/src/services/servicenowService.js +++ b/src/services/servicenowService.js @@ -13,7 +13,7 @@ const fetchTicketsFromServiceNow = async () => { }); // comentado para evitar muitos arquivos - fs.writeFileSync('servicenow_tickets.json', JSON.stringify(ticketsResponse.data, null, 2)); + //fs.writeFileSync('servicenow_tickets.json', JSON.stringify(ticketsResponse.data, null, 2)); //logInfo('💾 Backup JSON de incidentes salvo', { count: ticketsResponse.data.result.length }); // Salvar os tickets no banco de dados @@ -38,7 +38,7 @@ const fetchRequestsFromServiceNow = async () => { }); // Comentado para evitar muitos arquivos - fs.writeFileSync('servicenow_requests.json', JSON.stringify(requestsResponse.data, null, 2)); + //fs.writeFileSync('servicenow_requests.json', JSON.stringify(requestsResponse.data, null, 2)); //logInfo('💾 Backup JSON de requisições salvo', { count: requestsResponse.data.result.length }); // Salvar as requisições no banco de dados