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REFACTOR: Alterei a ordem das instruções no glpiModel e descomentei a função que executa o glpiService no app.js.

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This commit is contained in:
Gabriel Amancio 2025-09-12 12:09:41 -03:00
parent 40d0b2f4c6
commit 9926aee962
4 changed files with 37708 additions and 43 deletions
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28248
servicenow_requests.json Normal file
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9418
servicenow_tickets.json Normal file
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2
src/app.js
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@ -11,7 +11,7 @@ logInfo('Aplicação iniciada', {
async function main() { async function main() {
try { try {
await snServices(); await snServices();
//await glpiServices(); await glpiServices();
} catch (error) { } catch (error) {
logInfo('Erro na aplicação:', error); logInfo('Erro na aplicação:', error);

83
src/models/ticketGlpiModel.js
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@ -44,43 +44,42 @@ class TicketGlpiModel {
// src/models/ticketGlpiModel.js // src/models/ticketGlpiModel.js
static async createTicket(ticketData) { static async createTicket(ticketData) {
const connection = await glpiPool.getConnection(); const connection = await glpiPool.getConnection();
try { try {
await connection.beginTransaction(); await connection.beginTransaction();
// 1. Preparar dados para o GLPI (usando valores fixos para teste) // 1. Preparar dados para o GLPI (usando valores fixos para teste)
const glpiTicketData = { const glpiTicketData = {
entities_id: 1371, // Valor fixo para teste entities_id: 1371, // Valor fixo para teste
name: ticketData.short_description || 'Sem título', name: ticketData.short_description || 'Sem título',
date: ticketData.opened_at || new Date(), date: ticketData.opened_at || new Date(),
date_mod: ticketData.updated_at || new Date(), date_mod: ticketData.updated_at || new Date(),
status: TicketGlpiModel.mapStatus(ticketData.state || '1'), status: TicketGlpiModel.mapStatus(ticketData.state || '1'),
users_id_recipient: 917, // Valor fixo para teste users_id_recipient: 917, // Valor fixo para teste
requesttypes_id: 1, requesttypes_id: 1,
content: ticketData.description || '', content: ticketData.description || '',
urgency: 3, // Valor fixo urgency: 3, // Valor fixo
impact: 3, // Valor fixo impact: 3, // Valor fixo
priority: TicketGlpiModel.mapPriority(ticketData.priority || '3'), priority: TicketGlpiModel.mapPriority(ticketData.priority || '3'),
type: 1, // Incidente type: 1, // Incidente
itilcategories_id: TicketGlpiModel.mapCategory(ticketData.short_description), itilcategories_id: TicketGlpiModel.mapCategory(ticketData.short_description),
global_validation: 1, global_validation: 1,
date_creation: ticketData.opened_at || new Date() date_creation: ticketData.opened_at || new Date()
}; };
await connection.execute(requesterQuery, [ticketId, 917]); // Default user // Construir a query dinamicamente e inserir o ticket principal
// Construir a query manualmente
const fields = Object.keys(glpiTicketData).join(', '); const fields = Object.keys(glpiTicketData).join(', ');
const placeholders = Object.keys(glpiTicketData).map(() => '?').join(', '); const placeholders = Object.keys(glpiTicketData).map(() => '?').join(', ');
const values = Object.values(glpiTicketData); const values = Object.values(glpiTicketData);
const ticketQuery = `INSERT INTO glpi_tickets (${fields}) VALUES (${placeholders})`; const ticketQuery = `INSERT INTO glpi_tickets (${fields}) VALUES (${placeholders})`;
// Inserir ticket principal // Inserir ticket principal e obter insertId
const [ticketResult] = await connection.execute(ticketQuery, values); const [ticketResult] = await connection.execute(ticketQuery, values);
const ticketId = ticketResult.insertId; const ticketId = ticketResult.insertId;
// Adicionar requerente // Adicionar requerente (usa ticketId agora que foi criado)
await connection.execute( await connection.execute(
`INSERT INTO glpi_tickets_users `INSERT INTO glpi_tickets_users
(tickets_id, users_id, type, use_notification, alternative_email) (tickets_id, users_id, type, use_notification, alternative_email)
@ -110,26 +109,26 @@ try {
} }
} }
// Verificar se ticket já existe no GLPI // Verificar se ticket já existe no GLPI
static async ticketExists(snTicketNumber) { static async ticketExists(snTicketNumber) {
try { try {
const query = ` const query = `
SELECT id FROM glpi_tickets SELECT id FROM glpi_tickets
WHERE name LIKE ? OR content LIKE ? WHERE name LIKE ? OR content LIKE ?
LIMIT 1 LIMIT 1
`; `;
const [rows] = await glpiPool.execute(query, [ const [rows] = await glpiPool.execute(query, [
`%${snTicketNumber}%`, `%${snTicketNumber}%`,
`%${snTicketNumber}%` `%${snTicketNumber}%`
]); ]);
return rows.length > 0 ? rows[0].id : null; return rows.length > 0 ? rows[0].id : null;
} catch (error) { } catch (error) {
logError(error, 'Erro ao verificar ticket existente'); logError(error, 'Erro ao verificar ticket existente');
return null; return null;
}
} }
}
} }
module.exports = TicketGlpiModel; module.exports = TicketGlpiModel;