From f69f2a7c9f90b79423ab5a972cc1a4aaedcfafba Mon Sep 17 00:00:00 2001 From: Rafael Lopes Date: Fri, 5 Sep 2025 20:27:35 -0300 Subject: [PATCH 1/2] =?UTF-8?q?FEAT:=20Implementa=C3=A7=C3=A3o=20de=20sist?= =?UTF-8?q?ema=20de=20logs=20com=20Winston?= MIME-Version: 1.0 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 8bit - Adiciona logs profissionais com Winston - Suporta ambientes de desenvolvimento e produção via NODE_ENV - Distingue operações de INSERT e UPDATE nos logs - Configura arquivos de log na pasta logs/ --- package-lock.json | 1066 ++++++++++++++++++++++++++++++++++++++++++- package.json | 4 +- src/utils/logger.js | 71 ++- 3 files changed, 1125 insertions(+), 16 deletions(-) diff --git a/package-lock.json b/package-lock.json index a8675b3..3acf301 100644 --- a/package-lock.json +++ b/package-lock.json @@ -11,9 +11,56 @@ "dependencies": { "axios": "^0.21.4", "dotenv": "^10.0.0", - "pg": "^8.7.1" + "express": "^5.1.0", + "pg": "^8.7.1", + "winston": "^3.17.0" } 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"axios": "^0.21.4", "dotenv": "^10.0.0", - "pg": "^8.7.1" + "express": "^5.1.0", + "pg": "^8.7.1", + "winston": "^3.17.0" }, "author": "Your Name", "license": "MIT" diff --git a/src/utils/logger.js b/src/utils/logger.js index 9c81785..1aec85a 100644 --- a/src/utils/logger.js +++ b/src/utils/logger.js @@ -1,39 +1,82 @@ const winston = require('winston'); const path = require('path'); +const fs = require('fs'); -// Create a logger instance with specified settings +// verifica se a pasta de logs existe, se não, cria +const logsDir = path.join(__dirname, '../../logs'); +if (!fs.existsSync(logsDir)) { + fs.mkdirSync(logsDir, { recursive: true }); +} + +// Configuração do logger com winston const logger = winston.createLogger({ level: 'info', format: winston.format.combine( - winston.format.timestamp(), + winston.format.timestamp({ + format: 'YYYY-MM-DD HH:mm:ss' + }), + winston.format.errors({ stack: true }), // ← Mostra stack trace de erros winston.format.json() ), transports: [ - // Log to a file for application events - new winston.transports.File({ filename: path.join(__dirname, '../../logs/app.log') }), - // Log to a file for error events - new winston.transports.File({ filename: path.join(__dirname, '../../logs/error.log'), level: 'error' }), + // Log geral da aplicação + new winston.transports.File({ + filename: path.join(logsDir, 'app.log'), + maxsize: 5242880, // 5MB + maxFiles: 5 + }), + // Log de erros + new winston.transports.File({ + filename: path.join(logsDir, 'error.log'), + level: 'error', + maxsize: 5242880, + maxFiles: 3 + }), ], }); -// If not in production, log to the console as well +// Log no console em desenvolvimento if (process.env.NODE_ENV !== 'production') { logger.add(new winston.transports.Console({ - format: winston.format.simple(), + format: winston.format.combine( + winston.format.colorize(), + winston.format.printf(({ timestamp, level, message, stack }) => { + return `${timestamp} [${level}]: ${stack || message}`; + }) + ) })); } -// Utility function to log errors -const logError = (error) => { - logger.error(error); +// Funções utilitárias +const logError = (error, context = '') => { + if (error instanceof Error) { + logger.error(`${context} - ${error.message}`, { stack: error.stack }); + } else { + logger.error(`${context} - ${error}`); + } }; -// Utility function to log info messages -const logInfo = (message) => { - logger.info(message); +const logInfo = (message, meta = {}) => { + logger.info(message, meta); +}; + +const logWarning = (message, meta = {}) => { + logger.warn(message, meta); +}; + +// Log de sincronização específico +const logSync = (service, count, type) => { + logger.info(`SYNC: ${service} - ${count} ${type} sincronizados`, { + service, + count, + type + }); }; module.exports = { + logger, logError, logInfo, + logWarning, + logSync }; \ No newline at end of file From b746ce5ea18d117904a3eccfb0f7321ddafcc033 Mon Sep 17 00:00:00 2001 From: Rafael Lopes Date: Fri, 5 Sep 2025 20:28:15 -0300 Subject: [PATCH 2/2] =?UTF-8?q?REFACTOR:=20Substitui=C3=A7=C3=A3o=20de=20d?= =?UTF-8?q?atabaseModel=20por=20ticketSnModel?= MIME-Version: 1.0 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 8bit - Remove databaseModel antigo e substitui por ticketSnModel - Comenta trecho que gerava .json para verificação da API - Estrutura melhor o model para coletar todos os dados da request --- servicenow_requests.json | 27430 ---------------------------- servicenow_tickets.json | 944 - src/app.js | 7 + src/models/databaseModel.js | 53 - src/models/ticketSnModel.js | 100 +- src/services/servicenowService.js | 37 +- 6 files changed, 87 insertions(+), 28484 deletions(-) delete mode 100644 servicenow_requests.json delete mode 100644 servicenow_tickets.json delete mode 100644 src/models/databaseModel.js diff --git a/servicenow_requests.json b/servicenow_requests.json deleted file mode 100644 index 8d7bb9a..0000000 --- a/servicenow_requests.json +++ /dev/null @@ -1,27430 +0,0 @@ -{ - "result": [ - { - "number": { - "display_value": "RITM0183191", - "value": "RITM0183191" - }, - "request": { - "display_value": "REQ0183162", - "link": "https://start.caoatec.com.br/api/now/table/sc_request/c430abc61b070550f46fa687fa4bcb0c", - "value": "c430abc61b070550f46fa687fa4bcb0c" - }, - "opened_at": { - "display_value": "25/04/2022 17:18:47", - "value": "2022-04-25 20:18:47" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "0030abc61b070550f46fa687fa4bcb0d", - "value": "0030abc61b070550f46fa687fa4bcb0d" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://start.caoatec.com.br/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Tiago Candido Da Silva*", - "link": "https://start.caoatec.com.br/api/now/table/sys_user/586ed0b81b43545029846538fa4bcb9b", - "value": "586ed0b81b43545029846538fa4bcb9b" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - LONDRINA", - "link": "https://start.caoatec.com.br/api/now/table/cmn_location/37223ae91b6f1050e77eb9121b4bcb4e", - "value": "37223ae91b6f1050e77eb9121b4bcb4e" - } - }, - { - "number": { - "display_value": "RITM0212476", - "value": "RITM0212476" - }, - "request": { - "display_value": "REQ0212445", - "link": "https://start.caoatec.com.br/api/now/table/sc_request/c49838651bb41910598a2021f54bcb1c", - "value": "c49838651bb41910598a2021f54bcb1c" - }, - "opened_at": { - "display_value": "19/07/2022 15:39:20", - "value": "2022-07-19 18:39:20" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": 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Não sei o número do meu Ramal, parece que foi trocado. O ramal que me foi passado é o 1614, porém cai no setor de liberação da empresa, e também não consigo puxar ligações de outro ramal. Aguardo retorno! desde já agradeço.", - "value": "Bom dia! Não sei o número do meu Ramal, parece que foi trocado. O ramal que me foi passado é o 1614, porém cai no setor de liberação da empresa, e também não consigo puxar ligações de outro ramal. 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"value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Renato Luiz Cavanela*", - "link": "https://start.caoatec.com.br/api/now/table/sys_user/a99ac2bb1be2d01029846538fa4bcb00", - "value": "a99ac2bb1be2d01029846538fa4bcb00" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - ESTORIL(BH)", - "link": "https://start.caoatec.com.br/api/now/table/cmn_location/fb223ae91b6f1050e77eb9121b4bcb43", - "value": "fb223ae91b6f1050e77eb9121b4bcb43" - } - }, - { - "number": { - "display_value": "RITM0598167", - "value": "RITM0598167" - }, - "request": { - "display_value": "REQ0596588", - "link": "https://start.caoatec.com.br/api/now/table/sc_request/6049ca54976a5a50501634a6f053af17", - "value": "6049ca54976a5a50501634a6f053af17" - }, - "opened_at": { - "display_value": "14/12/2024 08:53:58", - "value": "2024-12-14 11:53:58" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "a849ca54976a5a50501634a6f053af17", - "value": "a849ca54976a5a50501634a6f053af17" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://start.caoatec.com.br/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Gustavo Oliveira Tavares", - "link": "https://start.caoatec.com.br/api/now/table/sys_user/93a51e5f87dd9a10ab40c8440cbb356d", - "value": "93a51e5f87dd9a10ab40c8440cbb356d" - }, - "description": { - "display_value": "A colaboradora relata que que seu telefone não está funcionando desde a manhã, ela tentou efetuar o teste no telefone de outro colaborador e após esse teste o seu telefone e o do colaborador não estão funcionando. 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Poderiam verificar?\r\n" - }, - "location": { - "display_value": "YELLOW - BARRA", - "link": "https://start.caoatec.com.br/api/now/table/cmn_location/2b32c2b91bffe550598a2021f54bcb69", - "value": "2b32c2b91bffe550598a2021f54bcb69" - } - }, - { - "number": { - "display_value": "RITM0216868", - "value": "RITM0216868" - }, - "request": { - "display_value": "REQ0216837", - "link": "https://start.caoatec.com.br/api/now/table/sc_request/605e44c6db491910154714031496191e", - "value": "605e44c6db491910154714031496191e" - }, - "opened_at": { - "display_value": "02/08/2022 12:07:26", - "value": "2022-08-02 15:07:26" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "a85e44c6db491910154714031496191e", - "value": "a85e44c6db491910154714031496191e" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://start.caoatec.com.br/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - 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", - "value": "colaboradora informou que tem um ramal queestá guardando e solicita a configuração desse ramal, poderiam verificar ?\r\ncontato: (11) 98924-4839 telefone da loja: (11) 4422-8240\r\nKB não localizado. 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"value": "37223ae91b6f1050e77eb9121b4bcb27" - } - }, - { - "number": { - "display_value": "RITM0706706", - "value": "RITM0706706" - }, - "request": { - "display_value": "REQ0704943", - "link": "https://start.caoatec.com.br/api/now/table/sc_request/87e307a43bd7ea10f6e903f136e45a6c", - "value": "87e307a43bd7ea10f6e903f136e45a6c" - }, - "opened_at": { - "display_value": "08/08/2025 10:47:00", - "value": "2025-08-08 13:47:00" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "cfe307a43bd7ea10f6e903f136e45a6c", - "value": "cfe307a43bd7ea10f6e903f136e45a6c" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://start.caoatec.com.br/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Leticia Maiara Garcia", - "link": "https://start.caoatec.com.br/api/now/table/sys_user/468a867b1be2d01029846538fa4bcb98", - "value": "468a867b1be2d01029846538fa4bcb98" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - SAO CARLOS", - "link": "https://start.caoatec.com.br/api/now/table/cmn_location/af22f6e91b6f1050e77eb9121b4bcbea", - "value": "af22f6e91b6f1050e77eb9121b4bcbea" - } - }, - { - "number": { - "display_value": "RITM0184615", - "value": "RITM0184615" - }, - "request": { - "display_value": "REQ0184586", - "link": "https://start.caoatec.com.br/api/now/table/sc_request/9815c6cb1bc78d50f46fa687fa4bcbe7", - "value": "9815c6cb1bc78d50f46fa687fa4bcbe7" - }, - "opened_at": { - "display_value": "28/04/2022 13:14:35", - "value": "2022-04-28 16:14:35" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "d015c6cb1bc78d50f46fa687fa4bcbe8", - "value": "d015c6cb1bc78d50f46fa687fa4bcbe8" - }, - "assignment_group": { - "display_value": "Sothis", - 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"value": "RITM0327302" - }, - "request": { - "display_value": "REQ0327222", - "link": "https://start.caoatec.com.br/api/now/table/sc_request/59456041dbd2251415471403149619a2", - "value": "59456041dbd2251415471403149619a2" - }, - "opened_at": { - "display_value": "17/04/2023 10:43:25", - "value": "2023-04-17 13:43:25" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "d1456041dbd2251415471403149619a3", - "value": "d1456041dbd2251415471403149619a3" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://start.caoatec.com.br/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Henrique Alves Neto*", - "link": "https://start.caoatec.com.br/api/now/table/sys_user/557ca32cdb6e1114154714031496197e", - "value": "557ca32cdb6e1114154714031496197e" - 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"value": "37223ae91b6f1050e77eb9121b4bcb27" - } - }, - { - "number": { - "display_value": "RITM0397329", - "value": "RITM0397329" - }, - "request": { - "display_value": "REQ0396689", - "link": "https://start.caoatec.com.br/api/now/table/sc_request/9acfa6021ba1fd50f46fa687fa4bcbb8", - "value": "9acfa6021ba1fd50f46fa687fa4bcbb8" - }, - "opened_at": { - "display_value": "29/09/2023 12:46:35", - "value": "2023-09-29 15:46:35" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "d2cfa6021ba1fd50f46fa687fa4bcbb9", - "value": "d2cfa6021ba1fd50f46fa687fa4bcbb9" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://start.caoatec.com.br/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "William Felipe Da Silva*", - "link": "https://start.caoatec.com.br/api/now/table/sys_user/f57357921bcd7990598a2021f54bcb46", - "value": "f57357921bcd7990598a2021f54bcb46" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - JOÃO DIAS", - "link": "https://start.caoatec.com.br/api/now/table/cmn_location/7f223ae91b6f1050e77eb9121b4bcb4b", - "value": "7f223ae91b6f1050e77eb9121b4bcb4b" - } - }, - { - "number": { - "display_value": "RITM0621744", - "value": "RITM0621744" - }, - "request": { - "display_value": "REQ0620123", - "link": "https://start.caoatec.com.br/api/now/table/sc_request/9adc4fca3ba71214f6e903f136e45a2f", - "value": "9adc4fca3ba71214f6e903f136e45a2f" - }, - "opened_at": { - "display_value": "07/02/2025 17:21:27", - "value": "2025-02-07 20:21:27" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "d2dc4fca3ba71214f6e903f136e45a30", - "value": "d2dc4fca3ba71214f6e903f136e45a30" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://start.caoatec.com.br/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Nicole de Oliveira Sena", - "link": "https://start.caoatec.com.br/api/now/table/sys_user/e114165787dd9a10ab40c8440cbb35a4", - "value": "e114165787dd9a10ab40c8440cbb35a4" - }, - "description": { - "display_value": "Colaboradora solicita configuração do seu ramal pois trocou de sala. No ramal aparece a mensagem \"Adquirir IP\"", - "value": "Colaboradora solicita configuração do seu ramal pois trocou de sala. No ramal aparece a mensagem \"Adquirir IP\"" - }, - "location": { - "display_value": "HMB - BOTAFOGO", - "link": "https://start.caoatec.com.br/api/now/table/cmn_location/6722f6e91b6f1050e77eb9121b4bcbd3", - "value": "6722f6e91b6f1050e77eb9121b4bcbd3" - } - }, - { - "number": { - "display_value": "RITM0394339", - "value": "RITM0394339" - }, - "request": { - "display_value": "REQ0393717", - "link": "https://start.caoatec.com.br/api/now/table/sc_request/9af807bf1b1dbd10f46fa687fa4bcb79", - "value": "9af807bf1b1dbd10f46fa687fa4bcb79" - }, - "opened_at": { - "display_value": "22/09/2023 14:50:18", - "value": "2023-09-22 17:50:18" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "d2f807bf1b1dbd10f46fa687fa4bcb7a", - "value": "d2f807bf1b1dbd10f46fa687fa4bcb7a" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://start.caoatec.com.br/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Vanessa Aparecida Dos Santos Mota", - "link": "https://start.caoatec.com.br/api/now/table/sys_user/a39a8abb1be2d01029846538fa4bcb82", - "value": "a39a8abb1be2d01029846538fa4bcb82" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "HMB - SAO JOSE DOS CAMPOS", - "link": "https://start.caoatec.com.br/api/now/table/cmn_location/eb22f6e91b6f1050e77eb9121b4bcbeb", - "value": "eb22f6e91b6f1050e77eb9121b4bcbeb" - } - }, - { - "number": { - "display_value": "RITM0703303", - "value": "RITM0703303" - }, - "request": { - "display_value": "REQ0701555", - "link": "https://start.caoatec.com.br/api/now/table/sc_request/9b0cb65697872610501634a6f053af17", - "value": "9b0cb65697872610501634a6f053af17" - }, - "opened_at": { - "display_value": "01/08/2025 10:26:18", - "value": "2025-08-01 13:26:18" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "d30cb65697872610501634a6f053af18", - "value": "d30cb65697872610501634a6f053af18" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://start.caoatec.com.br/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Gisele Pereira Lopes Alves", - "link": "https://start.caoatec.com.br/api/now/table/sys_user/6b7d385a1b160a54598a2021f54bcb02", - "value": "6b7d385a1b160a54598a2021f54bcb02" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - RIBEIRÃO PRETO", - "link": "https://start.caoatec.com.br/api/now/table/cmn_location/37223ae91b6f1050e77eb9121b4bcb65", - "value": "37223ae91b6f1050e77eb9121b4bcb65" - } - }, - { - "number": { - "display_value": "RITM0045511", - "value": "RITM0045511" - }, - "request": { - "display_value": "REQ0045503", - "link": "https://start.caoatec.com.br/api/now/table/sc_request/dbbb3f721be2e450e77eb9121b4bcb31", - "value": "dbbb3f721be2e450e77eb9121b4bcb31" - }, - "opened_at": { - "display_value": "01/03/2021 14:20:54", - "value": "2021-03-01 17:20:54" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "d3bb3f721be2e450e77eb9121b4bcb32", - "value": "d3bb3f721be2e450e77eb9121b4bcb32" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://start.caoatec.com.br/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Mariana Vargas Vaz*", - "link": "https://start.caoatec.com.br/api/now/table/sys_user/c4cacafb1be2d01029846538fa4bcb65", - "value": "c4cacafb1be2d01029846538fa4bcb65" - }, - "description": { - "display_value": "Aberto chamado junto a Sothis .\r\nChamado: 7093", - "value": "Aberto chamado junto a Sothis .\r\nChamado: 7093" - }, - "location": { - "display_value": "YELLOW - FLORIANOPOLIS", - "link": "https://start.caoatec.com.br/api/now/table/cmn_location/91f8be8c1b84641029846538fa4bcbbb", - "value": "91f8be8c1b84641029846538fa4bcbbb" - } - }, - { - "number": { - "display_value": "RITM0496552", - "value": "RITM0496552" - }, - "request": { - "display_value": "REQ0495198", - "link": "https://start.caoatec.com.br/api/now/table/sc_request/9c7c17b91bc60a90598a2021f54bcb53", - "value": "9c7c17b91bc60a90598a2021f54bcb53" - }, - "opened_at": { - "display_value": "09/05/2024 14:05:46", - "value": "2024-05-09 17:05:46" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "d47c17b91bc60a90598a2021f54bcb54", - "value": "d47c17b91bc60a90598a2021f54bcb54" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://start.caoatec.com.br/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Albertina Lima Da Silva", - "link": "https://start.caoatec.com.br/api/now/table/sys_user/819a42bb1be2d01029846538fa4bcb2a", - "value": "819a42bb1be2d01029846538fa4bcb2a" - }, - "description": { - "display_value": "A nova vendedora está com o ramal 0294 na qual é de um setor que não esta sendo mais usado. A mesma não consegue usar. Por favor poderiam ajudar remanejando pra fazer o ramal 0294 virar do setor de vendas para que a mesma possa usar pra ligar pra clientes. Pode nos ajudar pro favor?", - "value": "A nova vendedora está com o ramal 0294 na qual é de um setor que não esta sendo mais usado. A mesma não consegue usar. Por favor poderiam ajudar remanejando pra fazer o ramal 0294 virar do setor de vendas para que a mesma possa usar pra ligar pra clientes. Pode nos ajudar pro favor?" - }, - "location": { - "display_value": "YELLOW - NATAL", - "link": "https://start.caoatec.com.br/api/now/table/cmn_location/ff223ae91b6f1050e77eb9121b4bcb53", - "value": "ff223ae91b6f1050e77eb9121b4bcb53" - } - }, - { - "number": { - "display_value": "RITM0523333", - "value": "RITM0523333" - }, - "request": { - "display_value": "REQ0521929", - "link": "https://start.caoatec.com.br/api/now/table/sc_request/9c8901d81b5342d0c5e163923b4bcbe6", - "value": "9c8901d81b5342d0c5e163923b4bcbe6" - }, - "opened_at": { - "display_value": "05/07/2024 14:51:23", - "value": "2024-07-05 17:51:23" - }, - "short_description": { - "display_value": "Solicitações relacionadas a telefonia fixa", - "value": "Solicitações relacionadas a telefonia fixa" - }, - "sys_id": { - "display_value": "d48901d81b5342d0c5e163923b4bcbe7", - "value": "d48901d81b5342d0c5e163923b4bcbe7" - }, - "assignment_group": { - "display_value": "Sothis", - "link": "https://start.caoatec.com.br/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab", - "value": "1132c9e01bfad410e77eb9121b4bcbab" - }, - "opened_by": { - "display_value": "Octavio Da Silva Almeida*", - "link": "https://start.caoatec.com.br/api/now/table/sys_user/1c7c4fa9db4155101547140314961904", - "value": "1c7c4fa9db4155101547140314961904" - }, - "description": { - "display_value": "colaboradora solicita um novo ramal, para o setor de vendas, a mesma informou que tem um ponto de rede mais não tem o ramal em si e solicita um novo ramal para o setor de vendas.\r\ncontato: (11) 98186-9154 \r\nEndereço: Avenida Doutor Ricardo Jafet 1205 cep: 04260020\r\nKB não localizado. ", - "value": "colaboradora solicita um novo ramal, para o setor de vendas, a mesma informou que tem um ponto de rede mais não tem o ramal em si e solicita um novo ramal para o setor de vendas.\r\ncontato: (11) 98186-9154 \r\nEndereço: Avenida Doutor Ricardo Jafet 1205 cep: 04260020\r\nKB não localizado. 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"value": "d18a067b1be2d01029846538fa4bcb27" - }, - "description": { - "display_value": "", - "value": "" - }, - "location": { - "display_value": "YELLOW - SALVADOR", - "link": "https://start.caoatec.com.br/api/now/table/cmn_location/fb223ae91b6f1050e77eb9121b4bcb67", - "value": "fb223ae91b6f1050e77eb9121b4bcb67" - } - } - ] -} \ No newline at end of file diff --git a/servicenow_tickets.json b/servicenow_tickets.json deleted file mode 100644 index 83c4169..0000000 --- a/servicenow_tickets.json +++ /dev/null @@ -1,944 +0,0 @@ -{ - "result": [ - { - "variables.caller_id": { - "display_value": "SOTHIS CAOA", - "value": "b131d6ed1b2ba510c5e163923b4bcb77" - }, - "number": { - "display_value": "INC0140378", - "value": "INC0140378" - }, - "opened_at": { - "display_value": "26/08/2025 10:13:20", - "value": "2025-08-26 13:13:20" - }, - "short_description": { - "display_value": "Problemas com Telefonia Fixa", - "value": "Problemas com Telefonia Fixa" - }, - "variables.telephone_favorecido_rh": { - "display_value": "(11) 2222-2222", - "value": "(11) 2222-2222" - }, - "opened_by.email": { - "display_value": "", - "value": "" - }, - "opened_by": { - "display_value": "SOTHIS CAOA", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/b131d6ed1b2ba510c5e163923b4bcb77", - "value": "b131d6ed1b2ba510c5e163923b4bcb77" - }, - "variables.numero_ramal": { - "display_value": "666", - "value": "666" - }, - "description": { - "display_value": "teste", - "value": "teste" - }, - "location": { - "display_value": "CAOA MONTADORA - ANAPOLIS", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/af22f6e91b6f1050e77eb9121b4bcbc3", - "value": "af22f6e91b6f1050e77eb9121b4bcbc3" - }, - "variables.location": { - "display_value": "CAOA MONTADORA - ANAPOLIS", - "value": "af22f6e91b6f1050e77eb9121b4bcbc3" - } - }, - { - "variables.caller_id": { - "display_value": "SOTHIS CAOA", - "value": "b131d6ed1b2ba510c5e163923b4bcb77" - }, - "number": { - "display_value": "INC0140377", - "value": "INC0140377" - }, - "opened_at": { - "display_value": "25/08/2025 10:47:40", - "value": "2025-08-25 13:47:40" - }, - "short_description": { - "display_value": "Problemas com Telefonia Fixa", - "value": "Problemas com Telefonia Fixa" - }, - "variables.telephone_favorecido_rh": { - "display_value": "(11) 2222-2222", - "value": "(11) 2222-2222" - }, - "opened_by.email": { - "display_value": "", - "value": "" - }, - "opened_by": { - "display_value": "SOTHIS CAOA", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/b131d6ed1b2ba510c5e163923b4bcb77", - "value": "b131d6ed1b2ba510c5e163923b4bcb77" - }, - "variables.numero_ramal": { - "display_value": "666", - "value": "666" - }, - "description": { - "display_value": "Teste", - "value": "Teste" - }, - "location": { - "display_value": "HMB - ANHAIA MELO", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/ab22f6e91b6f1050e77eb9121b4bcbcd", - "value": "ab22f6e91b6f1050e77eb9121b4bcbcd" - }, - "variables.location": { - "display_value": "HMB - ANHAIA MELO", - "value": "ab22f6e91b6f1050e77eb9121b4bcbcd" - } - }, - { - "variables.caller_id": { - "display_value": "SOTHIS CAOA", - "value": "b131d6ed1b2ba510c5e163923b4bcb77" - }, - "number": { - "display_value": "INC0140376", - "value": "INC0140376" - }, - "opened_at": { - "display_value": "25/08/2025 10:25:32", - "value": "2025-08-25 13:25:32" - }, - "short_description": { - "display_value": "Problemas com Telefonia Fixa", - "value": "Problemas com Telefonia Fixa" - }, - "variables.telephone_favorecido_rh": { - "display_value": "(11) 2222-2222", - "value": "(11) 2222-2222" - }, - "opened_by.email": { - "display_value": "", - "value": "" - }, - "opened_by": { - "display_value": "SOTHIS CAOA", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/b131d6ed1b2ba510c5e163923b4bcb77", - "value": "b131d6ed1b2ba510c5e163923b4bcb77" - }, - "variables.numero_ramal": { - "display_value": "666", - "value": "666" - }, - "description": { - "display_value": "teste", - "value": "teste" - }, - "location": { - "display_value": "HYUNDAI - MATRIZ", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/a3223ae91b6f1050e77eb9121b4bcb12", - "value": "a3223ae91b6f1050e77eb9121b4bcb12" - }, - "variables.location": { - "display_value": "HYUNDAI - MATRIZ", - "value": "a3223ae91b6f1050e77eb9121b4bcb12" - } - }, - { - "variables.caller_id": { - "display_value": "Vanessa Aparecida Dos Santos Mota", - "value": "a39a8abb1be2d01029846538fa4bcb82" - }, - "number": { - "display_value": "INC0140349", - "value": "INC0140349" - }, - "opened_at": { - "display_value": "17/07/2025 15:47:53", - "value": "2025-07-17 18:47:53" - }, - "short_description": { - "display_value": "Problemas com Telefonia Fixa", - "value": "Problemas com Telefonia Fixa" - }, - "variables.telephone_favorecido_rh": { - "display_value": "(12) 99118-5984", - "value": "(12) 99118-5984" - }, - "opened_by.email": { - "display_value": "vanessa.mota@caoa.com.br", - "value": "vanessa.mota@caoa.com.br" - }, - "opened_by": { - "display_value": "Vanessa Aparecida Dos Santos Mota", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/a39a8abb1be2d01029846538fa4bcb82", - "value": "a39a8abb1be2d01029846538fa4bcb82" - }, - "variables.numero_ramal": { - "display_value": "1239040620", - "value": "1239040620" - }, - "description": { - "display_value": "Boa tarde, telefone principal da loja não está recebendo ligação, já mandei mensagem para o pessoal da Sothis e até o momento não tive retorno. Obrigada.", - "value": "Boa tarde, telefone principal da loja não está recebendo ligação, já mandei mensagem para o pessoal da Sothis e até o momento não tive retorno. Obrigada." - }, - "location": { - "display_value": "HMB - SAO JOSE DOS CAMPOS", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/eb22f6e91b6f1050e77eb9121b4bcbeb", - "value": "eb22f6e91b6f1050e77eb9121b4bcbeb" - }, - "variables.location": { - "display_value": "HMB - SAO JOSE DOS CAMPOS", - "value": "eb22f6e91b6f1050e77eb9121b4bcbeb" - } - }, - { - "variables.caller_id": { - "display_value": "Rebeca Maila Pereira De Jesus Da Silva", - "value": "c8ed818d870cea90ab40c8440cbb3532" - }, - "number": { - "display_value": "INC0140292", - "value": "INC0140292" - }, - "opened_at": { - "display_value": "17/07/2025 09:07:35", - "value": "2025-07-17 12:07:35" - }, - "short_description": { - "display_value": "Problemas com Telefonia Fixa", - "value": "Problemas com Telefonia Fixa" - }, - "variables.telephone_favorecido_rh": { - "display_value": "(71) 3032-2350", - "value": "(71) 3032-2350" - }, - "opened_by.email": { - "display_value": "rebeca.dsilva@caoa.com.br", - "value": "rebeca.dsilva@caoa.com.br" - }, - "opened_by": { - "display_value": "Rebeca Maila Pereira De Jesus Da Silva", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/c8ed818d870cea90ab40c8440cbb3532", - "value": "c8ed818d870cea90ab40c8440cbb3532" - }, - "variables.numero_ramal": { - "display_value": "2357, 2386, 2384, 2370", - "value": "2357, 2386, 2384, 2370" - }, - "description": { - "display_value": "Ao tentar realizar chamadas, aparece a mensagem de \"rede indisponível\", impossibilitando o atendimento aos clientes.", - "value": "Ao tentar realizar chamadas, aparece a mensagem de \"rede indisponível\", impossibilitando o atendimento aos clientes." - }, - "location": { - "display_value": "HMB - LAURO DE FREITAS", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/af22f6e91b6f1050e77eb9121b4bcbdd", - "value": "af22f6e91b6f1050e77eb9121b4bcbdd" - }, - "variables.location": { - "display_value": "HMB - LAURO DE FREITAS", - "value": "af22f6e91b6f1050e77eb9121b4bcbdd" - } - }, - { - "variables.caller_id": { - "display_value": "Edson Goncalves Da Silva Junior", - "value": "a28a0a7b1be2d01029846538fa4bcb9d" - }, - "number": { - "display_value": "INC0140279", - "value": "INC0140279" - }, - "opened_at": { - "display_value": "16/07/2025 18:08:06", - "value": "2025-07-16 21:08:06" - }, - "short_description": { - "display_value": "Problemas com Telefonia Fixa", - "value": "Problemas com Telefonia Fixa" - }, - "variables.telephone_favorecido_rh": { - "display_value": "(43) 99127-1402", - "value": "(43) 99127-1402" - }, - "opened_by.email": { - "display_value": "edson.gjunior@d21motors.com.br", - "value": "edson.gjunior@d21motors.com.br" - }, - "opened_by": { - "display_value": "Edson Goncalves Da Silva Junior", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/a28a0a7b1be2d01029846538fa4bcb9d", - "value": "a28a0a7b1be2d01029846538fa4bcb9d" - }, - "variables.numero_ramal": { - "display_value": "4330313200", - "value": "4330313200" - }, - "description": { - "display_value": "Gostaria de informar que diversos cliente estão relatando a incompatibilidade ao tentar entra em contato com a unidade, e notamos que ocorre principalmente com feitas pela operadora vivo.", - "value": "Gostaria de informar que diversos cliente estão relatando a incompatibilidade ao tentar entra em contato com a unidade, e notamos que ocorre principalmente com feitas pela operadora vivo." - }, - "location": { - "display_value": "YELLOW - LONDRINA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/37223ae91b6f1050e77eb9121b4bcb4e", - "value": "37223ae91b6f1050e77eb9121b4bcb4e" - }, - "variables.location": { - "display_value": "YELLOW - LONDRINA", - "value": "37223ae91b6f1050e77eb9121b4bcb4e" - } - }, - { - "variables.caller_id": { - "display_value": "Vanessa Klenk Ribeiro Dos Santos", - "value": "21a5900cdb93701015471403149619e2" - }, - "number": { - "display_value": "INC0140253", - "value": "INC0140253" - }, - "opened_at": { - "display_value": "16/07/2025 13:51:05", - "value": "2025-07-16 16:51:05" - }, - "short_description": { - "display_value": "Problemas com Internet", - "value": "Problemas com Internet" - }, - "variables.telephone_favorecido_rh": { - "display_value": "(41) 99202-2250", - "value": "(41) 99202-2250" - }, - "opened_by.email": { - "display_value": "gustavo.tavares@globalweb.com.br", - "value": "gustavo.tavares@globalweb.com.br" - }, - "opened_by": { - "display_value": "Gustavo Oliveira Tavares", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/93a51e5f87dd9a10ab40c8440cbb356d", - "value": "93a51e5f87dd9a10ab40c8440cbb356d" - }, - "description": { - "display_value": "Colaboradora informa que teve uma queda de energia na localidade e quando retornou a energia, apenas sua máquina não está conectado com a internet. Poderiam verificar?\r\n\r\nKb não localizado\r\n\r\nContato: (41) 99202-2250\r\ne-mail: vanessa.santos@caoa.com.br", - "value": "Colaboradora informa que teve uma queda de energia na localidade e quando retornou a energia, apenas sua máquina não está conectado com a internet. Poderiam verificar?\r\n\r\nKb não localizado\r\n\r\nContato: (41) 99202-2250\r\ne-mail: vanessa.santos@caoa.com.br" - }, - "location": { - "display_value": "HMB - ALTO DA XV", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/6f22f6e91b6f1050e77eb9121b4bcbcc", - "value": "6f22f6e91b6f1050e77eb9121b4bcbcc" - }, - "variables.location": { - "display_value": "HMB - ALTO DA XV", - "value": "6f22f6e91b6f1050e77eb9121b4bcbcc" - } - }, - { - "variables.caller_id": { - "display_value": "Alexandre Elizeu De Almeida", - "value": "988a427b1be2d01029846538fa4bcb56" - }, - "number": { - "display_value": "INC0140250", - "value": "INC0140250" - }, - "opened_at": { - "display_value": "16/07/2025 13:21:51", - "value": "2025-07-16 16:21:51" - }, - "short_description": { - "display_value": "Problemas com Internet", - "value": "Problemas com Internet" - }, - "variables.telephone_favorecido_rh": { - "display_value": "(44) 99108-9896", - "value": "(44) 99108-9896" - }, - "opened_by.email": { - "display_value": "alexandre.almeida@d21motors.com.br", - "value": "alexandre.almeida@d21motors.com.br" - }, - "opened_by": { - "display_value": "Alexandre Elizeu De Almeida", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/988a427b1be2d01029846538fa4bcb56", - "value": "988a427b1be2d01029846538fa4bcb56" - }, - "description": { - "display_value": "Boa tarde! A filial D21 Maringá está toda sem internet. Tanto a rede cabeada quanto wi-fi estão fora. Poderiam por gentileza verificar?", - "value": "Boa tarde! A filial D21 Maringá está toda sem internet. Tanto a rede cabeada quanto wi-fi estão fora. Poderiam por gentileza verificar?" - }, - "location": { - "display_value": "YELLOW - MARINGA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/73223ae91b6f1050e77eb9121b4bcb4f", - "value": "73223ae91b6f1050e77eb9121b4bcb4f" - }, - "variables.location": { - "display_value": "YELLOW - MARINGA", - "value": "73223ae91b6f1050e77eb9121b4bcb4f" - } - }, - { - "variables.caller_id": { - "display_value": "Vanessa Klenk Ribeiro Dos Santos", - "value": "21a5900cdb93701015471403149619e2" - }, - "number": { - "display_value": "INC0140220", - "value": "INC0140220" - }, - "opened_at": { - "display_value": "16/07/2025 09:33:05", - "value": "2025-07-16 12:33:05" - }, - "short_description": { - "display_value": "Problemas com Internet", - "value": "Problemas com Internet" - }, - "variables.telephone_favorecido_rh": { - "display_value": "(41) 99202-2250", - "value": "(41) 99202-2250" - }, - "opened_by.email": { - "display_value": "guilhermefo@globalweb.com.br", - "value": "guilhermefo@globalweb.com.br" - }, - "opened_by": { - "display_value": "Guilherme Henrique Fonseca Oliveira", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/bf3d28ad872c16d0ab40c8440cbb3599", - "value": "bf3d28ad872c16d0ab40c8440cbb3599" - }, - "description": { - "display_value": "Colaborador(a) relata que toda a localidade está sem acesso à internet, poderiam verificar por gentileza?\r\n\r\nOBS: Colaboradora informou que ontem houve uma queda de energia na localidade por volta das 18 e após isso a internet não voltou \r\nOBS: Segue em anexo prints evidenciando a indisponibilidade da Internet \r\n\r\nProblemas com Internet - Nenhum site está navegando-KB0010694", - "value": "Colaborador(a) relata que toda a localidade está sem acesso à internet, poderiam verificar por gentileza?\r\n\r\nOBS: Colaboradora informou que ontem houve uma queda de energia na localidade por volta das 18 e após isso a internet não voltou \r\nOBS: Segue em anexo prints evidenciando a indisponibilidade da Internet \r\n\r\nProblemas com Internet - Nenhum site está navegando-KB0010694" - }, - "location": { - "display_value": "HMB - ALTO DA XV", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/6f22f6e91b6f1050e77eb9121b4bcbcc", - "value": "6f22f6e91b6f1050e77eb9121b4bcbcc" - }, - "variables.location": { - "display_value": "HMB - ALTO DA XV", - "value": "6f22f6e91b6f1050e77eb9121b4bcbcc" - } - }, - { - "variables.caller_id": { - "display_value": "Amanda Dos Santos Silva", - "value": "c88a027b1be2d01029846538fa4bcbdd" - }, - "number": { - "display_value": "INC0140170", - "value": "INC0140170" - }, - "opened_at": { - "display_value": "15/07/2025 14:43:01", - "value": "2025-07-15 17:43:01" - }, - "short_description": { - "display_value": "Problemas com Wi-Fi/Rede Corporativa", - "value": "Problemas com Wi-Fi/Rede Corporativa" - }, - "variables.telephone_favorecido_rh": { - "display_value": "(11) 3060-2865", - "value": "(11) 3060-2865" - }, - "opened_by.email": { - "display_value": "amanda.ssilva@caoa.com.br", - "value": "amanda.ssilva@caoa.com.br" - }, - "opened_by": { - "display_value": "Amanda Dos Santos Silva", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/c88a027b1be2d01029846538fa4bcbdd", - "value": "c88a027b1be2d01029846538fa4bcbdd" - }, - "description": { - "display_value": "Boa tarde!\r\nInternet não atinge a velocidade exigida pela montadora devido ao sinal, necessário instalação de uma nova antena de internet na sala dos consultores.\r\nCaso sendo tratado e acompanhado pelo Raphael Anjos.", - "value": "Boa tarde!\r\nInternet não atinge a velocidade exigida pela montadora devido ao sinal, necessário instalação de uma nova antena de internet na sala dos consultores.\r\nCaso sendo tratado e acompanhado pelo Raphael Anjos." - }, - "location": { - "display_value": "ELIVEL - CEASA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/6722f6e91b6f1050e77eb9121b4bcbc6", - "value": "6722f6e91b6f1050e77eb9121b4bcbc6" - }, - "variables.location": { - "display_value": "ELIVEL - CEASA", - "value": "6722f6e91b6f1050e77eb9121b4bcbc6" - } - }, - { - "variables.caller_id": { - "display_value": "Marcelo Machado", - "value": "1cd863e31bbcd550598a2021f54bcb8f" - }, - "number": { - "display_value": "INC0140127", - "value": "INC0140127" - }, - "opened_at": { - "display_value": "15/07/2025 08:35:12", - "value": "2025-07-15 11:35:12" - }, - "short_description": { - "display_value": "Wi-fi Clientes", - "value": "Wi-fi Clientes" - }, - "variables.telephone_favorecido_rh": { - "display_value": "(11) 94748-8877", - "value": "(11) 94748-8877" - }, - "opened_by.email": { - "display_value": "gustavo.tavares@globalweb.com.br", - "value": "gustavo.tavares@globalweb.com.br" - }, - "opened_by": { - "display_value": "Gustavo Oliveira Tavares", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/93a51e5f87dd9a10ab40c8440cbb356d", - "value": "93a51e5f87dd9a10ab40c8440cbb356d" - }, - "description": { - "display_value": "Colaborador informa que o wifi dos clientes da loja está conectando mas não está recebendo internet, impossibilitando a não navegação. Colaborador informa também que não sabe qual roteador deve reiniciar e por isso segue com esse problema. Poderiam verificar?\r\n\r\nContato: (11) 94748-8877\r\ne-mail: machado.marcelo@d21motors.com.br\r\nKb não localizado", - "value": "Colaborador informa que o wifi dos clientes da loja está conectando mas não está recebendo internet, impossibilitando a não navegação. Colaborador informa também que não sabe qual roteador deve reiniciar e por isso segue com esse problema. Poderiam verificar?\r\n\r\nContato: (11) 94748-8877\r\ne-mail: machado.marcelo@d21motors.com.br\r\nKb não localizado" - }, - "location": { - "display_value": "YELLOW - SÃO BERNARDO", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/77223ae91b6f1050e77eb9121b4bcb69", - "value": "77223ae91b6f1050e77eb9121b4bcb69" - }, - "variables.location": { - "display_value": "YELLOW - SÃO BERNARDO", - "value": "77223ae91b6f1050e77eb9121b4bcb69" - } - }, - { - "variables.caller_id": { - "display_value": "Mayara Santos Duarte", - "value": "6fd0181d1b334ed0c5e163923b4bcb60" - }, - "number": { - "display_value": "INC0140090", - "value": "INC0140090" - }, - "opened_at": { - "display_value": "14/07/2025 15:22:54", - "value": "2025-07-14 18:22:54" - }, - "short_description": { - "display_value": "Problemas com Telefonia Fixa", - "value": "Problemas com Telefonia Fixa" - }, - "variables.telephone_favorecido_rh": { - "display_value": "(11) 97766-5397", - "value": "(11) 97766-5397" - }, - "opened_by.email": { - "display_value": "gustavo.tavares@globalweb.com.br", - "value": "gustavo.tavares@globalweb.com.br" - }, - "opened_by": { - "display_value": "Gustavo Oliveira Tavares", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/93a51e5f87dd9a10ab40c8440cbb356d", - "value": "93a51e5f87dd9a10ab40c8440cbb356d" - }, - "variables.numero_ramal": { - "display_value": "3883 / 3880 / 3882", - "value": "3883 / 3880 / 3882" - }, - "description": { - "display_value": "Colaboradora informa que os ramais dos consultores não estão recebendo e nem efetuando ligações. No ramal aparece a mensagem a procurar serviço. Poderiam verificar?\r\n\r\nKb não localizado", - "value": "Colaboradora informa que os ramais dos consultores não estão recebendo e nem efetuando ligações. No ramal aparece a mensagem a procurar serviço. Poderiam verificar?\r\n\r\nKb não localizado" - }, - "location": { - "display_value": "HMB - NACOES UNIDAS MATRIZ", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/ef22f6e91b6f1050e77eb9121b4bcbe1", - "value": "ef22f6e91b6f1050e77eb9121b4bcbe1" - }, - "variables.location": { - "display_value": "HMB - NACOES UNIDAS MATRIZ", - "value": "ef22f6e91b6f1050e77eb9121b4bcbe1" - } - }, - { - "variables.caller_id": { - "display_value": "Raphael Ranquini Da Rocha Araujo", - "value": "1275062d3be16210f6e903f136e45a95" - }, - "number": { - "display_value": "INC0140089", - "value": "INC0140089" - }, - "opened_at": { - "display_value": "14/07/2025 15:17:38", - "value": "2025-07-14 18:17:38" - }, - "short_description": { - "display_value": "Problemas com Telefonia Fixa", - "value": "Problemas com Telefonia Fixa" - }, - "variables.telephone_favorecido_rh": { - "display_value": "(21) 98438-5173", - "value": "(21) 98438-5173" - }, - "opened_by.email": { - "display_value": "tales.lima@globalweb.com.br", - "value": "tales.lima@globalweb.com.br" - }, - "opened_by": { - "display_value": "Tales da Silva de Lima", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/f5f3499e3be312102b4dd037f4e45a01", - "value": "f5f3499e3be312102b4dd037f4e45a01" - }, - "variables.numero_ramal": { - "display_value": "9257", - "value": "9257" - }, - "description": { - "display_value": "O colaborador entrou em contato para solicitar ajuda com seu ramala que nçao recebe nem faz ligações. Relatou que os outros rmais da loja estão funcionando normalmente, exceto da sua mesa vizinha.\r\nKb não localizado", - "value": "O colaborador entrou em contato para solicitar ajuda com seu ramala que nçao recebe nem faz ligações. Relatou que os outros rmais da loja estão funcionando normalmente, exceto da sua mesa vizinha.\r\nKb não localizado" - }, - "location": { - "display_value": "HMB - ITAUNA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/e722f6e91b6f1050e77eb9121b4bcbdb", - "value": "e722f6e91b6f1050e77eb9121b4bcbdb" - }, - "variables.location": { - "display_value": "HMB - ITAUNA", - "value": "e722f6e91b6f1050e77eb9121b4bcbdb" - } - }, - { - "variables.caller_id": { - "display_value": "Rebeca Maila Pereira De Jesus Da Silva", - "value": "c8ed818d870cea90ab40c8440cbb3532" - }, - "number": { - "display_value": "INC0140067", - "value": "INC0140067" - }, - "opened_at": { - "display_value": "14/07/2025 11:03:11", - "value": "2025-07-14 14:03:11" - }, - "short_description": { - "display_value": "Problemas com Telefonia Fixa", - "value": "Problemas com Telefonia Fixa" - }, - "variables.telephone_favorecido_rh": { - "display_value": "(71) 3032-2350", - "value": "(71) 3032-2350" - }, - "opened_by.email": { - "display_value": "rebeca.dsilva@caoa.com.br", - "value": "rebeca.dsilva@caoa.com.br" - }, - "opened_by": { - "display_value": "Rebeca Maila Pereira De Jesus Da Silva", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/c8ed818d870cea90ab40c8440cbb3532", - "value": "c8ed818d870cea90ab40c8440cbb3532" - }, - "variables.numero_ramal": { - "display_value": "RAMAIS DO SETOR DE VENDAS EM GERAL: 2368, 2350...", - "value": "RAMAIS DO SETOR DE VENDAS EM GERAL: 2368, 2350..." - }, - "description": { - "display_value": "O telefone 7130322350 não esta recebendo ligações externas, mesmo todos os cabos de redes estando conectados. Foi feito o teste efetuando a ligação com o telefone de colaboradores para a loja, mas a chamada não completa.\r\n\r\nPeço, por gentileza, a regularização com urgência pois esta impactando o atendimento aos clientes.", - "value": "O telefone 7130322350 não esta recebendo ligações externas, mesmo todos os cabos de redes estando conectados. Foi feito o teste efetuando a ligação com o telefone de colaboradores para a loja, mas a chamada não completa.\r\n\r\nPeço, por gentileza, a regularização com urgência pois esta impactando o atendimento aos clientes." - }, - "location": { - "display_value": "HMB - LAURO DE FREITAS", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/af22f6e91b6f1050e77eb9121b4bcbdd", - "value": "af22f6e91b6f1050e77eb9121b4bcbdd" - }, - "variables.location": { - "display_value": "HMB - LAURO DE FREITAS", - "value": "af22f6e91b6f1050e77eb9121b4bcbdd" - } - }, - { - "variables.caller_id": { - "display_value": "Danieli Da Silva Lourenco", - "value": "0fbaae3bdba00210154714031496198c" - }, - "number": { - "display_value": "INC0140062", - "value": "INC0140062" - }, - "opened_at": { - "display_value": "14/07/2025 10:41:24", - "value": "2025-07-14 13:41:24" - }, - "short_description": { - "display_value": "Problemas com Telefonia Fixa", - "value": "Problemas com Telefonia Fixa" - }, - "variables.telephone_favorecido_rh": { - "display_value": "(11) 95437-2858", - "value": "(11) 95437-2858" - }, - "opened_by.email": { - "display_value": "andrey.muniz@globalweb.com.br", - "value": "andrey.muniz@globalweb.com.br" - }, - "opened_by": { - "display_value": "Andrey Chaves de Assuncao Barros Muniz", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/530501c087f45e14ab40c8440cbb358c", - "value": "530501c087f45e14ab40c8440cbb358c" - }, - "variables.numero_ramal": { - "display_value": "4229", - "value": "4229" - }, - "description": { - "display_value": "Colaboradora diz que ao entrarem em contato com a loja uma das opções da ura de atendkmeto, da como indisponivel, poderiam verificar?", - "value": "Colaboradora diz que ao entrarem em contato com a loja uma das opções da ura de atendkmeto, da como indisponivel, poderiam verificar?" - }, - "location": { - "display_value": "YELLOW - BERRINI", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/73223ae91b6f1050e77eb9121b4bcb35", - "value": "73223ae91b6f1050e77eb9121b4bcb35" - }, - "variables.location": { - "display_value": "YELLOW - BERRINI", - "value": "73223ae91b6f1050e77eb9121b4bcb35" - } - }, - { - "variables.caller_id": { - "display_value": "Halyff Lucas Zembrsuski", - "value": "bcca8efb1be2d01029846538fa4bcb82" - }, - "number": { - "display_value": "INC0140050", - "value": "INC0140050" - }, - "opened_at": { - "display_value": "14/07/2025 09:17:29", - "value": "2025-07-14 12:17:29" - }, - "short_description": { - "display_value": "Problemas com Telefonia Fixa", - "value": "Problemas com Telefonia Fixa" - }, - "variables.telephone_favorecido_rh": { - "display_value": "(51) 98404-0351", - "value": "(51) 98404-0351" - }, - "opened_by.email": { - "display_value": "talison.costa@globalweb.com.br", - "value": "talison.costa@globalweb.com.br" - }, - "opened_by": { - "display_value": "Talison Medeiros Costa", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/664e5b4e8701a290ab40c8440cbb3598", - "value": "664e5b4e8701a290ab40c8440cbb3598" - }, - "variables.numero_ramal": { - "display_value": "30758998", - "value": "30758998" - }, - "description": { - "display_value": "Colaborador informa que o telefone da marca FAVIL está indisponível e mesmo trocando de ponto de rede continua sem dar sinal. Poderiam verificar?\r\n\r\nContato: (51) 98404-0351\r\n\r\nKb não localizado", - "value": "Colaborador informa que o telefone da marca FAVIL está indisponível e mesmo trocando de ponto de rede continua sem dar sinal. Poderiam verificar?\r\n\r\nContato: (51) 98404-0351\r\n\r\nKb não localizado" - }, - "location": { - "display_value": "YELLOW - CANOAS", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/f3223ae91b6f1050e77eb9121b4bcb3d", - "value": "f3223ae91b6f1050e77eb9121b4bcb3d" - }, - "variables.location": { - "display_value": "YELLOW - CANOAS", - "value": "f3223ae91b6f1050e77eb9121b4bcb3d" - } - }, - { - "variables.caller_id": { - "display_value": "Alexandre Filgueiras Sampaio", - "value": "678b8ad1db1f715015471403149619b1" - }, - "number": { - "display_value": "INC0140047", - "value": "INC0140047" - }, - "opened_at": { - "display_value": "14/07/2025 09:03:05", - "value": "2025-07-14 12:03:05" - }, - "short_description": { - "display_value": "Problemas com Telefonia Fixa", - "value": "Problemas com Telefonia Fixa" - }, - "variables.telephone_favorecido_rh": { - "display_value": "(91) 98142-5518", - "value": "(91) 98142-5518" - }, - "opened_by.email": { - "display_value": "guilhermefo@globalweb.com.br", - "value": "guilhermefo@globalweb.com.br" - }, - "opened_by": { - "display_value": "Guilherme Henrique Fonseca Oliveira", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/bf3d28ad872c16d0ab40c8440cbb3599", - "value": "bf3d28ad872c16d0ab40c8440cbb3599" - }, - "variables.numero_ramal": { - "display_value": "33234109", - "value": "33234109" - }, - "description": { - "display_value": "Colaborador entrou em contato informando que ao receber ligações os ramais ficam mudo, poderiam verificar?\r\n\r\nOBS: Problema se iniciou hoje\r\n\r\nContato: (91) 98142-5518\r\nKB não localizado ", - "value": "Colaborador entrou em contato informando que ao receber ligações os ramais ficam mudo, poderiam verificar?\r\n\r\nOBS: Problema se iniciou hoje\r\n\r\nContato: (91) 98142-5518\r\nKB não localizado " - }, - "location": { - "display_value": "YELLOW - BELEM", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/f7223ae91b6f1050e77eb9121b4bcb33", - "value": "f7223ae91b6f1050e77eb9121b4bcb33" - }, - "variables.location": { - "display_value": "YELLOW - BELEM", - "value": "f7223ae91b6f1050e77eb9121b4bcb33" - } - }, - { - "variables.caller_id": { - "display_value": "Ester Da Conceicao Pinheiro Bandeira", - "value": "031cfdab97822a14501634a6f053afe1" - }, - "number": { - "display_value": "INC0140037", - "value": "INC0140037" - }, - "opened_at": { - "display_value": "12/07/2025 11:04:20", - "value": "2025-07-12 14:04:20" - }, - "short_description": { - "display_value": "Problemas com Telefonia Fixa", - "value": "Problemas com Telefonia Fixa" - }, - "variables.telephone_favorecido_rh": { - "display_value": "(91) 98293-5650", - "value": "(91) 98293-5650" - }, - "opened_by.email": { - "display_value": "tales.lima@globalweb.com.br", - "value": "tales.lima@globalweb.com.br" - }, - "opened_by": { - "display_value": "Tales da Silva de Lima", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/f5f3499e3be312102b4dd037f4e45a01", - "value": "f5f3499e3be312102b4dd037f4e45a01" - }, - "variables.numero_ramal": { - "display_value": "4108", - "value": "4108" - }, - "description": { - "display_value": "A colaboradora informou que seu ramal se encontra fora. Não está recebendo nem fazendo ligações, sejam internas ou externas. Poderiam verificar, por genitleza?\r\nKb não localizado", - "value": "A colaboradora informou que seu ramal se encontra fora. Não está recebendo nem fazendo ligações, sejam internas ou externas. Poderiam verificar, por genitleza?\r\nKb não localizado" - }, - "location": { - "display_value": "YELLOW - BELEM", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/f7223ae91b6f1050e77eb9121b4bcb33", - "value": "f7223ae91b6f1050e77eb9121b4bcb33" - }, - "variables.location": { - "display_value": "YELLOW - BELEM", - "value": "f7223ae91b6f1050e77eb9121b4bcb33" - } - }, - { - "variables.caller_id": { - "display_value": "Marcelo Silva Vaz", - "value": "919eba291bbc3510598a2021f54bcb06" - }, - "number": { - "display_value": "INC0140013", - "value": "INC0140013" - }, - "opened_at": { - "display_value": "11/07/2025 14:46:41", - "value": "2025-07-11 17:46:41" - }, - "short_description": { - "display_value": "Problemas com Telefonia Fixa", - "value": "Problemas com Telefonia Fixa" - }, - "variables.telephone_favorecido_rh": { - "display_value": "(11) 96786-6325", - "value": "(11) 96786-6325" - }, - "opened_by.email": { - "display_value": "marcelo.vaz@d21motors.com.br", - "value": "marcelo.vaz@d21motors.com.br" - }, - "opened_by": { - "display_value": "Marcelo Silva Vaz", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/919eba291bbc3510598a2021f54bcb06", - "value": "919eba291bbc3510598a2021f54bcb06" - }, - "variables.numero_ramal": { - "display_value": "203", - "value": "203" - }, - "description": { - "display_value": "RAMAL Sem Serviço", - "value": "RAMAL Sem Serviço" - }, - "location": { - "display_value": "YELLOW - TATUAPE", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/b988f06fdbc909101547140314961969", - "value": "b988f06fdbc909101547140314961969" - }, - "variables.location": { - "display_value": "YELLOW - TATUAPE", - "value": "b988f06fdbc909101547140314961969" - } - }, - { - "variables.caller_id": { - "display_value": "Gabrielle Araujo Barbosa", - "value": "556a8ef71be2d01029846538fa4bcbe9" - }, - "number": { - "display_value": "INC0140002", - "value": "INC0140002" - }, - "opened_at": { - "display_value": "11/07/2025 13:45:18", - "value": "2025-07-11 16:45:18" - }, - "short_description": { - "display_value": "Problemas com Telefonia Fixa", - "value": "Problemas com Telefonia Fixa" - }, - "variables.telephone_favorecido_rh": { - "display_value": "(21) 96817-2060", - "value": "(21) 96817-2060" - }, - "opened_by.email": { - "display_value": "guilhermefo@globalweb.com.br", - "value": "guilhermefo@globalweb.com.br" - }, - "opened_by": { - "display_value": "Guilherme Henrique Fonseca Oliveira", - "link": "https://caoadev.service-now.com/api/now/table/sys_user/bf3d28ad872c16d0ab40c8440cbb3599", - "value": "bf3d28ad872c16d0ab40c8440cbb3599" - }, - "variables.numero_ramal": { - "display_value": "35398723", - "value": "35398723" - }, - "description": { - "display_value": "Colaboradora entrou em contato informando que seu ramal consta como indisponível, poderiam verificar?\r\n\r\nOBS: Colaboradora informa que a internet no seu computador esta funcionando \r\n\r\nContato:(21) 96817-2060\r\nKb não localizado ", - "value": "Colaboradora entrou em contato informando que seu ramal consta como indisponível, poderiam verificar?\r\n\r\nOBS: Colaboradora informa que a internet no seu computador esta funcionando \r\n\r\nContato:(21) 96817-2060\r\nKb não localizado " - }, - "location": { - "display_value": "HMB - TIJUCA", - "link": "https://caoadev.service-now.com/api/now/table/cmn_location/a322f6e91b6f1050e77eb9121b4bcbee", - "value": "a322f6e91b6f1050e77eb9121b4bcbee" - }, - "variables.location": { - "display_value": "HMB - TIJUCA", - "value": "a322f6e91b6f1050e77eb9121b4bcbee" - } - } - ] -} \ No newline at end of file diff --git a/src/app.js b/src/app.js index 16ac105..0b7b93d 100644 --- a/src/app.js +++ b/src/app.js @@ -1,3 +1,10 @@ const { snServices } = require('./controllers/servicenowController'); +const { logInfo } = require('./utils/logger'); + +logInfo('Aplicação iniciada', { + timestamp: new Date().toISOString(), + environment: process.env.NODE_ENV || 'development' +}); + snServices(); \ No newline at end of file diff --git a/src/models/databaseModel.js b/src/models/databaseModel.js deleted file mode 100644 index b5462d8..0000000 --- a/src/models/databaseModel.js +++ /dev/null @@ -1,53 +0,0 @@ -//Conetnando ao banco de dados -const pool = require('../data/database'); - -class TicketSnModel { - - // Salvar os tickets - static async saveTickets(ticketData, typeTicket) { - - //Query SQL - const query = `INSERT INTO tickets_sn - (ticket_number, short_description, description, caller_email, - location_name, ramal, telefone, opened_at, tipo) - VALUES ($1, $2, $3, $4, $5, $6, $7, $8, $9) - ON CONFLICT (ticket_number) - DO UPDATE SET - short_description = EXCLUDED.short_description, - description = EXCLUDED.description, - location_name = EXCLUDED.location_name, - updated_at = NOW() - RETURNING id - `; - - // Dados do ticket - const values = [ - ticketData.number?.value || null, - ticketData.short_description?.value || null, - ticketData.description?.value || null, - ticketData.caller_email?.value || null, - ticketData.location_name?.value || null, - ticketData.u_ramal?.value || null, - ticketData.u_telefone?.value || null, - ticketData.opened_at?.value || null, - typeTicket - ]; - - // Executa a query - try { - console.log('Salvando ticket:', values[0]); - const result = await pool.query(query, values); - console.log('Ticket salvo com sucesso, ID:', result.rows[0].id); - return result.rows[0].id; - } catch (error) { - console.error('Erro ao salvar ticket:', error); - throw error; - } - } - - // Poderemos adicionar mais métodos aqui para outras operações no banco de dados, se necessário. - // Exemplo: buscar tickets, atualizar tickets. - -} - -module.exports = TicketSnModel; diff --git a/src/models/ticketSnModel.js b/src/models/ticketSnModel.js index c186989..022dd94 100644 --- a/src/models/ticketSnModel.js +++ b/src/models/ticketSnModel.js @@ -1,44 +1,62 @@ -// src/models/ticketModel.js +const pool = require('../data/database'); +const { logInfo, logError, logWarning } = require('../utils/logger'); -const { DataTypes } = require('sequelize'); -const db = require('./db'); +class TicketSnModel { + + static async saveTicket(ticketData, typeTicket) { + const query = ` + INSERT INTO tickets_sn + (ticket_number, short_description, description, caller_email, + location_name, ramal, telefone, opened_at, tipo) + VALUES ($1, $2, $3, $4, $5, $6, $7, $8, $9) + ON CONFLICT (ticket_number) + DO UPDATE SET + short_description = EXCLUDED.short_description, + description = EXCLUDED.description, + location_name = EXCLUDED.location_name, + caller_email = EXCLUDED.caller_email, + ramal = EXCLUDED.ramal, + telefone = EXCLUDED.telefone, + updated_at = NOW() + RETURNING id, xmax = 0 as inserted -- xmax = 0 indica INSERT, >0 indica UPDATE`; -// Define the Ticket model -const Ticket = db.define('Ticket', { - id: { - type: DataTypes.STRING, - primaryKey: true, - allowNull: false, - }, - short_description: { - type: DataTypes.STRING, - allowNull: false, - }, - description: { - type: DataTypes.TEXT, - allowNull: true, - }, - state: { - type: DataTypes.STRING, - allowNull: false, - }, - priority: { - type: DataTypes.STRING, - allowNull: true, - }, - created_at: { - type: DataTypes.DATE, - allowNull: false, - defaultValue: DataTypes.NOW, - }, - updated_at: { - type: DataTypes.DATE, - allowNull: false, - defaultValue: DataTypes.NOW, - }, -}, { - timestamps: false, // Disable automatic timestamps -}); + const values = [ + ticketData.number?.value || null, + ticketData.short_description?.value || null, + ticketData.description?.value || null, + ticketData['opened_by.email']?.value || null, + ticketData.location?.display_value || null, + ticketData['variables.numero_ramal']?.value || null, + ticketData['variables.telephone_favorecido_rh']?.value || null, + ticketData.opened_at?.value ? new Date(ticketData.opened_at.value) : null, + typeTicket + ]; -// Export the Ticket model -module.exports = Ticket; \ No newline at end of file + try { + const result = await pool.query(query, values); + const wasInserted = result.rows[0].inserted; // true = INSERT, false = UPDATE + + if (wasInserted) { + logInfo(`✅ NOVO ticket salvo! ID: ${result.rows[0].id}`, { + ticket_id: result.rows[0].id, + ticket_number: values[0], + action: 'insert' + }); + } else { + logInfo(`🔄 Ticket atualizado! ID: ${result.rows[0].id}`, { + ticket_id: result.rows[0].id, + ticket_number: values[0], + action: 'update' + }); + } + + return result.rows[0].id; + } catch (error) { + logError(error, `❌ Erro ao salvar ticket ${values[0]}`); + throw error; + } +} + + +} +module.exports = TicketSnModel; \ No newline at end of file diff --git a/src/services/servicenowService.js b/src/services/servicenowService.js index 5f8be7d..d9ff417 100644 --- a/src/services/servicenowService.js +++ b/src/services/servicenowService.js @@ -1,55 +1,60 @@ const axios = require('axios'); const apiConfig = require('../../config/apiConfig'); const fs = require('fs'); -const TicketSnModel = require('../models/databaseModel'); -const { Console } = require('console'); +const TicketSnModel = require('../models/ticketSnModel'); +const { logInfo, logError, logSync } = require('../utils/logger'); const fetchTicketsFromServiceNow = async () => { try { + logInfo('📡 Buscando incidentes do ServiceNow...', { service: 'servicenow' }); const ticketsResponse = await axios.get(apiConfig.snIncidentConfig.baseUrl, { auth: apiConfig.servicenowAuthentication.auth }); - // gerar um JSON das respostas da API //Mantive o json enquanto testo a integração com o banco - fs.writeFileSync('servicenow_tickets.json', JSON.stringify(ticketsResponse.data, null, 2)); - + // comentado para evitar muitos arquivos + //fs.writeFileSync('servicenow_tickets.json', JSON.stringify(ticketsResponse.data, null, 2)); + //logInfo('💾 Backup JSON de incidentes salvo', { count: ticketsResponse.data.result.length }); // Salvar os tickets no banco de dados - console.log('Iniciando salvamento dos tickets no banco de dados...'); + logInfo('💾 Iniciando salvamento de incidentes no banco...'); for (const ticket of ticketsResponse.data.result) { - await TicketSnModel.saveTickets(ticket, 'incidente'); + await TicketSnModel.saveTicket(ticket, 'incidente'); } + logSync('ServiceNow', ticketsResponse.data.result.length, 'incidentes'); } catch (error) { - console.log('SERVICE NOW Tickets error: ', error.message); + logError(error, 'SERVICE NOW Tickets'); } } const fetchRequestsFromServiceNow = async () => { try { + logInfo('📡 Buscando requisições do ServiceNow...', { service: 'servicenow' }); + const requestsResponse = await axios.get(apiConfig.snRequestConfig.baseUrl, { auth: apiConfig.servicenowAuthentication.auth }); - // gerar um JSON das respostas da API //Mantive o json enquanto testo a integração com o banco - fs.writeFileSync('servicenow_requests.json', JSON.stringify(requestsResponse.data, null, 2)); + // Comentado para evitar muitos arquivos + //fs.writeFileSync('servicenow_requests.json', JSON.stringify(requestsResponse.data, null, 2)); + //logInfo('💾 Backup JSON de requisições salvo', { count: requestsResponse.data.result.length }); - // Salvar os tickets no banco de dados - console.log('Iniciando salvamento das requisições no banco de dados...'); + // Salvar as requisições no banco de dados + logInfo('💾 Iniciando salvamento de requisições no banco...'); for (const request of requestsResponse.data.result) { - await TicketSnModel.saveTickets(request, 'requisicao'); + await TicketSnModel.saveTicket(request, 'requisicao'); } - + logSync('ServiceNow', requestsResponse.data.result.length, 'requisições'); } catch (error) { - console.log('SERVICE NOW Requests error: ', error.message); + logError(error, 'SERVICE NOW Requests'); } } module.exports = { fetchTicketsFromServiceNow, fetchRequestsFromServiceNow -} +} \ No newline at end of file