diff --git a/.env.example b/.env.example
index 1bfdd8b..1bcd618 100644
--- a/.env.example
+++ b/.env.example
@@ -3,15 +3,25 @@
 # This is an example of the environment variables needed for the application.
 
 # ServiceNow API Configuration
-SERVICENOW_URL=https://your-instance.service-now.com/api/now/table/
-SERVICENOW_USERNAME=your_servicenow_username
-SERVICENOW_PASSWORD=your_servicenow_password
+SERVICENOW_INCIDENT_URL=https://caoadev.service-now.com/api/now/table/incident?sysparm_display_value=all&sysparm_limit=20&sysparm_query=ORDERBYDESCsys_created_on&sysparm_fields=number%2Copened_by%2Copened_at%2Clocation%2Cshort_description%2Cdescription%2Cvariables.caller_id%2Cvariables.location%2Cvariables.telephone_favorecido_rh%2Cvariables.numero_ramal%2Copened_by.email%2Csys_id%5Eassignment_group%3D46d44f91c611227500713c12f0b7c78d
+SERVICENOW_USERNAME=SOTHIS.CAOA
+SERVICENOW_PASSWORD=#Sothis20
 
 # GLPI API Configuration
 GLPI_URL=https://your-glpi-instance/apirest.php/
 GLPI_APP_TOKEN=your_glpi_app_token
 GLPI_USER_TOKEN=your_glpi_user_token
 
+# GLPI access via DB (use DB connection instead of API)
+GLPI_DB_TYPE=mysql               # ou postgresql
+GLPI_DB_HOST=localhost
+GLPI_DB_PORT=3306
+GLPI_DB_USER=glpi_user
+GLPI_DB_PASSWORD=your_glpi_db_password
+GLPI_DB_NAME=glpi_database
+GLPI_DB_CHARSET=utf8mb4
+GLPI_TABLE_PREFIX=glpi_         # deixe em branco se não houver prefixo
+
 # Database Configuration
 DB_HOST=localhost
 DB_PORT=3306 # or 5432 for PostgreSQL
diff --git a/config/apiConfig.js b/config/apiConfig.js
new file mode 100644
index 0000000..fe666e4
--- /dev/null
+++ b/config/apiConfig.js
@@ -0,0 +1,17 @@
+const glpiDbConfig = {
+  client: process.env.GLPI_DB_TYPE || 'mysql',
+  connection: {
+    host: process.env.GLPI_DB_HOST || 'localhost',
+    port: process.env.GLPI_DB_PORT ? Number(process.env.GLPI_DB_PORT) : 3306,
+    user: process.env.GLPI_DB_USER || 'glpi_user',
+    password: process.env.GLPI_DB_PASSWORD || '',
+    database: process.env.GLPI_DB_NAME || 'glpi_database',
+    charset: process.env.GLPI_DB_CHARSET || 'utf8mb4'
+  },
+  tablePrefix: process.env.GLPI_TABLE_PREFIX || ''
+};
+
+module.exports = {
+  // configuração do ServiceNow e outras já existentes podem permanecer
+  glpiDbConfig
+};
\ No newline at end of file