snglpi/src/models/ticketSnModel.js

const pool = require('../data/database');
const { logInfo, logError, logWarning } = require('../utils/logger'); 

class TicketSnModel {
  
    static async saveTicket(ticketData, typeTicket) {
     const query = `
            INSERT INTO tickets_sn 
            (ticket_number, short_description, description, caller_email, 
            location_name, ramal, telefone, opened_at, tipo)
            VALUES ($1, $2, $3, $4, $5, $6, $7, $8, $9)
            ON CONFLICT (ticket_number) 
            DO UPDATE SET
                short_description = EXCLUDED.short_description,
                description = EXCLUDED.description,
                location_name = EXCLUDED.location_name,
                caller_email = EXCLUDED.caller_email,
                ramal = EXCLUDED.ramal,
                telefone = EXCLUDED.telefone,
                updated_at = NOW()
            RETURNING id, xmax = 0 as inserted  -- xmax = 0 indica INSERT, >0 indica UPDATE`;

        const values = [ 
            ticketData.number?.value || null,
            ticketData.short_description?.value || null,
            ticketData.description?.value || null,
            ticketData['opened_by.email']?.value || null,          
            ticketData.location?.display_value || null,            
            ticketData['variables.numero_ramal']?.value || null,   
            ticketData['variables.telephone_favorecido_rh']?.value || null, 
            ticketData.opened_at?.value ? new Date(ticketData.opened_at.value) : null,
            typeTicket
        ];

       try {
        const result = await pool.query(query, values);
        const wasInserted = result.rows[0].inserted; // true = INSERT, false = UPDATE
        
        if (wasInserted) {
            logInfo(`✅ NOVO ticket salvo! ID: ${result.rows[0].id}`, {
                ticket_id: result.rows[0].id,
                ticket_number: values[0],
                action: 'insert'
            });
        } else {
            logInfo(`🔄 Ticket atualizado! ID: ${result.rows[0].id}`, {
                ticket_id: result.rows[0].id,
                ticket_number: values[0],
                action: 'update'
            });
        }
        
        return result.rows[0].id;
    } catch (error) {
        logError(error, `❌ Erro ao salvar ticket ${values[0]}`);
        throw error; 
    }
}


}
module.exports = TicketSnModel;