9418 lines
249 KiB
JSON
9418 lines
249 KiB
JSON
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{
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{
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"display_value": "Cancelar todas as tarefas futuras",
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"value": ""
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},
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"display_value": "2 - Médio(a)",
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"value": "2"
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},
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"active": {
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"display_value": "verdadeiro",
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"value": ""
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},
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"display_value": "3 - Moderado(a)",
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"value": "3"
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},
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"display_value": "/",
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"value": "/"
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},
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"group_list": {
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"major_incident_state": {
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"value": ""
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},
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"universal_request": {
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"display_value": "",
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"value": ""
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},
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"short_description": {
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"display_value": "Problemas com Telefonia Fixa",
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"value": "Problemas com Telefonia Fixa"
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},
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"correlation_display": {
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"display_value": "STI0129865",
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},
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"value": ""
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},
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},
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"display_value": "0",
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"value": "0"
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},
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"notify": {
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"display_value": "Não notificar",
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"value": "1"
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},
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"service_offering": {
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"value": ""
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},
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},
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"follow_up": {
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"value": ""
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},
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"value": ""
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},
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"display_value": "",
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"value": ""
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},
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"reassignment_count": {
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"value": "0"
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"value": ""
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},
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"sla_due": {
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"display_value": "UNKNOWN",
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"value": ""
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"escalation": {
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"display_value": "Normal",
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"value": "0"
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},
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"upon_approval": {
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"display_value": "Prosseguir para a próxima tarefa",
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"value": "proceed"
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"correlation_id": {
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"display_value": "be271b77fbf72610ef1ffe316eefdca4",
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"value": "be271b77fbf72610ef1ffe316eefdca4"
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"timeline": {
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},
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"display_value": "verdadeiro",
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"value": "true"
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},
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"value": ""
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},
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"u_reopening_date": {
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"display_value": "",
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"value": ""
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},
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"child_incidents": {
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"display_value": "0",
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"value": "0"
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},
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"u_catalog_item": {
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"display_value": "Problemas com Telefonia Fixa",
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"link": "https://caoadev.service-now.com/api/now/table/sc_cat_item/0cc1106d1bb30090e77eb9121b4bcbe5",
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"value": "0cc1106d1bb30090e77eb9121b4bcbe5"
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"display_value": "",
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"value": ""
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"value": ""
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},
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"display_value": "SOTHIS.CAOA",
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"value": "SOTHIS.CAOA"
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},
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"opened_by": {
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"link": "https://caoadev.service-now.com/api/now/table/sys_user/b131d6ed1b2ba510c5e163923b4bcb77",
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"value": "b131d6ed1b2ba510c5e163923b4bcb77"
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"value": ""
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},
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"display_value": "12/09/2025 11:02:45",
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"value": "2025-09-12 14:02:45"
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"link": "https://caoadev.service-now.com/api/now/table/sys_user_group/global",
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"value": "global"
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},
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},
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"u_task_number": {
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"display_value": "INC0140384",
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"value": "INC0140384"
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"calendar_stc": {
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"value": ""
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},
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"value": ""
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},
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"value": ""
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"value": ""
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},
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"caller_id": {
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"display_value": "SOTHIS CAOA",
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"link": "https://caoadev.service-now.com/api/now/table/sys_user/b131d6ed1b2ba510c5e163923b4bcb77",
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"value": "b131d6ed1b2ba510c5e163923b4bcb77"
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},
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"u_catalog": {
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"display_value": "TI",
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"value": "IT"
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},
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"subcategory": {
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"display_value": "Telefonia Fixa",
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"value": "Fixed Telephony"
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},
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"u_gw_sla_created_on": {
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"display_value": "12/09/2025 11:02:45",
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"value": "2025-09-12 14:02:45"
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},
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"display_value": "Sothis",
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"link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab",
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"display_value": "Autoatendimento",
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"value": "self-service"
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},
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"value": "1"
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"urgency": {
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"value": "2"
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},
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},
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"value": ""
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},
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"u_catalog": {
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"value": "IT"
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"display_value": "25/08/2025 10:47:40",
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"display_value": "Sothis",
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"link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab",
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"value": "1132c9e01bfad410e77eb9121b4bcbab"
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"value": ""
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},
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"value": ""
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},
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},
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"description": {
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"display_value": "Teste",
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"value": "Teste"
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},
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"value": ""
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},
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},
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"display_value": "Autoatendimento",
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"value": "self-service"
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},
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"sn_esign_esignature_configuration": {
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"value": ""
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},
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"display_value": "Aguardando Atendimento",
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"value": "1"
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},
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"urgency": {
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"display_value": "2 - Médio(a)",
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"value": "2"
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},
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},
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"company": {
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"display_value": "CAOA",
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"link": "https://caoadev.service-now.com/api/now/table/core_company/4cb5c4361bb1d410bb0f32681b4bcb8c",
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"value": "4cb5c4361bb1d410bb0f32681b4bcb8c"
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},
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"u_ismobile": {
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"display_value": "falso",
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"value": "false"
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},
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"display_value": "Ainda não solicitada",
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"value": "not requested"
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},
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},
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},
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"display_value": "falso",
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"display_value": "HMB - ANHAIA MELO",
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{
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"display_value": "Aguardando Atendimento",
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},
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|
"display_value": "Problemas com Telefonia Fixa",
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},
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"notify": {
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"display_value": "Não notificar",
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"value": "1"
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},
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},
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},
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"sla_due": {
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"display_value": "UNKNOWN",
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},
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},
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},
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|
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"upon_approval": {
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|
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"display_value": "Prosseguir para a próxima tarefa",
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"value": "proceed"
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},
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"display_value": "Boa tarde, telefone principal da loja não está recebendo ligação, já mandei mensagem para o pessoal da Sothis e até o momento não tive retorno. Obrigada.",
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"value": ""
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},
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"state": {
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"display_value": "Encerrado",
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|
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"value": "7"
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},
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||
|
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"display_value": "rebeca.dsilva@caoa.com.br",
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||
|
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"value": "rebeca.dsilva@caoa.com.br"
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},
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"knowledge": {
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"display_value": "falso",
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"value": "false"
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},
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"order": {
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"display_value": "",
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"value": ""
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},
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"u_user_liberado": {
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"display_value": "falso",
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"value": "false"
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},
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"value": ""
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},
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"u_st_user_rec1": {
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"display_value": "SOTHIS CAOA",
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"link": "https://caoadev.service-now.com/api/now/table/sys_user/b131d6ed1b2ba510c5e163923b4bcb77",
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"value": "b131d6ed1b2ba510c5e163923b4bcb77"
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},
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"impact": {
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"display_value": "2 - Médio(a)",
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"value": "2"
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},
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"active": {
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"display_value": "falso",
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"value": "false"
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},
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"work_notes_list": {
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"display_value": "",
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"value": ""
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},
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"priority": {
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|
"display_value": "3 - Moderado(a)",
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"value": "3"
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},
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"sys_domain_path": {
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"display_value": "/",
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"value": "/"
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},
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"business_duration": {
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"display_value": "0 Segundos",
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"value": "1970-01-01 00:00:00"
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"group_list": {
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"display_value": "",
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"value": ""
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},
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"display_value": "",
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"value": ""
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},
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"major_incident_state": {
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"display_value": null,
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"value": ""
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},
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"universal_request": {
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"display_value": "",
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"value": ""
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|
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},
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"short_description": {
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|
|
"display_value": "Problemas com Telefonia Fixa",
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|
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"value": "Problemas com Telefonia Fixa"
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},
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"correlation_display": {
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"display_value": "STI0129776",
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"value": "STI0129776"
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},
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"work_start": {
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"display_value": "",
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"value": ""
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},
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"additional_assignee_list": {
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"display_value": "",
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"value": ""
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},
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"u_adp_select": {
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"display_value": null,
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"value": ""
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},
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"u_gw_change_control": {
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"display_value": "0",
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"value": "0"
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},
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"notify": {
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"display_value": "Não notificar",
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"value": "1"
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},
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"service_offering": {
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"display_value": "",
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"value": ""
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},
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"sys_class_name": {
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|
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"display_value": "Incidente",
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"value": "incident"
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},
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"closed_by": {
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||
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|
"display_value": "SOTHIS CAOA",
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"link": "https://caoadev.service-now.com/api/now/table/sys_user/b131d6ed1b2ba510c5e163923b4bcb77",
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"value": "b131d6ed1b2ba510c5e163923b4bcb77"
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},
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"follow_up": {
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"display_value": "",
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"value": ""
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},
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"parent_incident": {
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"display_value": "",
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"value": ""
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},
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"reopened_by": {
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"display_value": "",
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"value": ""
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},
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||
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"reassignment_count": {
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"display_value": "0",
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"value": "0"
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},
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"assigned_to": {
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"display_value": "SOTHIS CAOA",
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"link": "https://caoadev.service-now.com/api/now/table/sys_user/b131d6ed1b2ba510c5e163923b4bcb77",
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"value": "b131d6ed1b2ba510c5e163923b4bcb77"
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},
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"sla_due": {
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"display_value": "UNKNOWN",
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"value": ""
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},
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"comments_and_work_notes": {
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||
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"display_value": "17/07/2025 10:25:02 - SOTHIS CAOA (Comentários adicionais)\n(ORIGEM SOTHIS) Normalizado sem intervenção técnica\n\n",
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"value": ""
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},
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"escalation": {
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"display_value": "Normal",
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"value": "0"
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||
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},
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"upon_approval": {
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||
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"display_value": "Prosseguir para a próxima tarefa",
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"value": "proceed"
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},
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"correlation_id": {
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"display_value": "803a11653b3a6e10f6e903f136e45a3f",
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"value": "803a11653b3a6e10f6e903f136e45a3f"
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},
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"timeline": {
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"display_value": null,
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"value": ""
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},
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"made_sla": {
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"display_value": "verdadeiro",
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"value": "true"
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||
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},
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"promoted_on": {
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"display_value": "",
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"value": ""
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},
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"sn_esign_document": {
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"display_value": "",
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"value": ""
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},
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"u_reopening_date": {
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"display_value": "",
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"value": ""
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},
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"child_incidents": {
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"display_value": "0",
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"value": "0"
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},
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"u_catalog_item": {
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||
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"display_value": "Problemas com Telefonia Fixa",
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"link": "https://caoadev.service-now.com/api/now/table/sc_cat_item/0cc1106d1bb30090e77eb9121b4bcbe5",
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"value": "0cc1106d1bb30090e77eb9121b4bcbe5"
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},
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"hold_reason": {
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"display_value": "",
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"value": ""
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},
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"task_effective_number": {
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"display_value": "INC0140292",
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"value": "INC0140292"
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},
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"resolved_by": {
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"display_value": "SOTHIS CAOA",
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"link": "https://caoadev.service-now.com/api/now/table/sys_user/b131d6ed1b2ba510c5e163923b4bcb77",
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"value": "b131d6ed1b2ba510c5e163923b4bcb77"
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},
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"sys_updated_by": {
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"display_value": "system",
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"value": "system"
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},
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"opened_by": {
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"display_value": "Rebeca Maila Pereira De Jesus Da Silva",
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"link": "https://caoadev.service-now.com/api/now/table/sys_user/c8ed818d870cea90ab40c8440cbb3532",
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"value": "c8ed818d870cea90ab40c8440cbb3532"
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},
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"user_input": {
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"display_value": "",
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"value": ""
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},
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"sys_created_on": {
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"display_value": "17/07/2025 09:07:35",
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"value": "2025-07-17 12:07:35"
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},
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"sys_domain": {
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"display_value": "global",
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||
|
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"link": "https://caoadev.service-now.com/api/now/table/sys_user_group/global",
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"value": "global"
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},
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"proposed_on": {
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"display_value": "",
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"value": ""
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},
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"actions_taken": {
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"display_value": "",
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"value": ""
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},
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"route_reason": {
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"display_value": "",
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"value": ""
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},
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"u_task_number": {
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"display_value": "INC0140292",
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"value": "INC0140292"
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},
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"calendar_stc": {
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"display_value": "4,650",
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"value": "4650"
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},
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"closed_at": {
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"display_value": "22/07/2025 11:00:05",
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"value": "2025-07-22 14:00:05"
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},
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"business_service": {
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"display_value": "",
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"value": ""
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},
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"business_impact": {
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"display_value": "",
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"value": ""
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},
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"u_symptom": {
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"display_value": null,
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"value": ""
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},
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"rfc": {
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"display_value": "",
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"value": ""
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},
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"time_worked": {
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"display_value": "",
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"value": ""
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||
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},
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||
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"expected_start": {
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"display_value": "",
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"value": ""
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|
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},
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"work_end": {
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"display_value": "",
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"value": ""
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},
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"caller_id": {
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||
|
|
"display_value": "Rebeca Maila Pereira De Jesus Da Silva",
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"link": "https://caoadev.service-now.com/api/now/table/sys_user/c8ed818d870cea90ab40c8440cbb3532",
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"value": "c8ed818d870cea90ab40c8440cbb3532"
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},
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"reopened_time": {
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"display_value": "",
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"value": ""
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},
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"resolved_at": {
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"display_value": "17/07/2025 10:25:05",
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"value": "2025-07-17 13:25:05"
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},
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"u_catalog": {
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"display_value": "TI",
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"value": "IT"
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||
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},
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|
|
"subcategory": {
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||
|
|
"display_value": "Telefonia Fixa",
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"value": "Fixed Telephony"
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},
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"u_gw_sla_created_on": {
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"display_value": "17/07/2025 09:07:35",
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"value": "2025-07-17 12:07:35"
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||
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},
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||
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|
"work_notes": {
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||
|
|
"display_value": "",
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||
|
|
"value": ""
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||
|
|
},
|
||
|
|
"close_code": {
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||
|
|
"display_value": "Problema resolvido automaticamente",
|
||
|
|
"value": "Issue resolved itself"
|
||
|
|
},
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||
|
|
"assignment_group": {
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||
|
|
"display_value": "Sothis",
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||
|
|
"link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab",
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"value": "1132c9e01bfad410e77eb9121b4bcbab"
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},
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"u_gw_change_id": {
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"display_value": "64e32b87fbfea610ef1ffe316eefdc93",
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"value": "64e32b87fbfea610ef1ffe316eefdc93"
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},
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|
"business_stc": {
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||
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|
"display_value": "0",
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||
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|
"value": "0"
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||
|
|
},
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||
|
|
"cause": {
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||
|
|
"display_value": "",
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||
|
|
"value": ""
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||
|
|
},
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||
|
|
"description": {
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||
|
|
"display_value": "Ao tentar realizar chamadas, aparece a mensagem de \"rede indisponível\", impossibilitando o atendimento aos clientes.",
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||
|
|
"value": "Ao tentar realizar chamadas, aparece a mensagem de \"rede indisponível\", impossibilitando o atendimento aos clientes."
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||
|
|
},
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||
|
|
"origin_id": {
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||
|
|
"display_value": "",
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||
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|
"value": ""
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||
|
|
},
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||
|
|
"calendar_duration": {
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||
|
|
"display_value": "1 hora 17 Minutos",
|
||
|
|
"value": "1970-01-01 01:17:30"
|
||
|
|
},
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||
|
|
"close_notes": {
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||
|
|
"display_value": "(ORIGEM SOTHIS) Normalizado sem intervenção técnica",
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||
|
|
"value": "(ORIGEM SOTHIS) Normalizado sem intervenção técnica"
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||
|
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},
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"sys_id": {
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"display_value": "fc8995a13b3a6e10f6e903f136e45abd",
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|
"value": "fc8995a13b3a6e10f6e903f136e45abd"
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||
|
|
},
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||
|
|
"contact_type": {
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||
|
|
"display_value": "Autoatendimento",
|
||
|
|
"value": "self-service"
|
||
|
|
},
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||
|
|
"sn_esign_esignature_configuration": {
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||
|
|
"display_value": "",
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||
|
|
"value": ""
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||
|
|
},
|
||
|
|
"incident_state": {
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||
|
|
"display_value": "Encerrado",
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|
|
"value": "7"
|
||
|
|
},
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||
|
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"urgency": {
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||
|
|
"display_value": "2 - Médio(a)",
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||
|
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"value": "2"
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||
|
|
},
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||
|
|
"problem_id": {
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||
|
|
"display_value": "",
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||
|
|
"value": ""
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||
|
|
},
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||
|
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"company": {
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||
|
|
"display_value": "CAOA",
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|
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"link": "https://caoadev.service-now.com/api/now/table/core_company/4cb5c4361bb1d410bb0f32681b4bcb8c",
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"value": "4cb5c4361bb1d410bb0f32681b4bcb8c"
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||
|
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},
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||
|
|
"activity_due": {
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||
|
|
"display_value": "UNKNOWN",
|
||
|
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"value": ""
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||
|
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},
|
||
|
|
"u_ismobile": {
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||
|
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"display_value": "falso",
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||
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"link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab",
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"value": "1132c9e01bfad410e77eb9121b4bcbab"
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"display_value": "Cancelar todas as tarefas futuras",
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"value": "cancel"
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|
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||
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"value": ""
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"display_value": "verdadeiro",
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"value": "true"
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"display_value": "Problemas com Internet",
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"display_value": "Boa tarde! A filial D21 Maringá está toda sem internet. Tanto a rede cabeada quanto wi-fi estão fora. Poderiam por gentileza verificar?",
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"value": "Boa tarde! A filial D21 Maringá está toda sem internet. Tanto a rede cabeada quanto wi-fi estão fora. Poderiam por gentileza verificar?"
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"location": {
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"link": "https://caoadev.service-now.com/api/now/table/cmn_location/73223ae91b6f1050e77eb9121b4bcb4f",
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{
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||
|
|
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||
|
|
},
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"display_value": "Wi-Fi Localidades",
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"link": "https://caoadev.service-now.com/api/now/table/sys_user_group/0cd8f0801b470410208023853a4bcb5e",
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|
||
|
|
"value": "Boa tarde!\r\nInternet não atinge a velocidade exigida pela montadora devido ao sinal, necessário instalação de uma nova antena de internet na sala dos consultores.\r\nCaso sendo tratado e acompanhado pelo Raphael Anjos."
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"sys_mod_count": {
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"value": ""
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"display_value": "ELIVEL - CEASA",
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"value": "Infrastructure"
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{
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"upon_reject": {
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"display_value": "Cancelar todas as tarefas futuras",
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"value": "cancel"
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"skills": {
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},
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},
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},
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"state": {
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"display_value": "Em Atendimento",
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"value": "2"
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"display_value": "t-gustavo.tavares@caoa.com.br",
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},
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"knowledge": {
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"display_value": "falso",
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"value": "false"
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},
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|
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"display_value": "",
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},
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"impact": {
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||
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||
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"value": "1"
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},
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||
|
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"active": {
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||
|
|
"display_value": "verdadeiro",
|
||
|
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"value": "true"
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|
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"display_value": "",
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"value": ""
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|
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},
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|
|
"priority": {
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||
|
|
"display_value": "1 - Crítico(a)",
|
||
|
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"value": "1"
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|
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},
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|
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"sys_domain_path": {
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||
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"display_value": "/",
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"value": "/"
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"value": ""
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||
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},
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||
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|
"group_list": {
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||
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|
||
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"value": ""
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},
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||
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||
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||
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},
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||
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||
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||
|
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|
||
|
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"universal_request": {
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||
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|
"display_value": "",
|
||
|
|
"value": ""
|
||
|
|
},
|
||
|
|
"short_description": {
|
||
|
|
"display_value": "Wi-fi Clientes",
|
||
|
|
"value": "Wi-fi Clientes"
|
||
|
|
},
|
||
|
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"correlation_display": {
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||
|
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"display_value": "STI0129617",
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||
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||
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||
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"value": ""
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},
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||
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|
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"display_value": "",
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"value": ""
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},
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"display_value": null,
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|
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},
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"notify": {
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||
|
|
"display_value": "Não notificar",
|
||
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"value": "1"
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|
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},
|
||
|
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|
||
|
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"display_value": "",
|
||
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"value": ""
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||
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},
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|
|
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||
|
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"value": "incident"
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||
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},
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},
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},
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"reopened_by": {
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},
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},
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},
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|
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|
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},
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"comments_and_work_notes": {
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|
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"display_value": "15/07/2025 09:15:42 - Carlos Eduardo Queiroz Pinto (Comentários adicionais)\nRealizada cobrança/acionamento da equipe solucionadora no grupo de críticos , via WhatsApp.\n\n15/07/2025 08:35:44 - Gustavo Oliveira Tavares (Anotações de trabalho)\nColaborador informa que o wifi dos clientes da loja está conectando mas não está recebendo internet, impossibilitando a não navegação. Colaborador informa também que não sabe qual roteador deve reiniciar e por isso segue com esse problema. Poderiam verificar?\r\n\r\nContato: (11) 94748-8877\r\ne-mail: machado.marcelo@d21motors.com.br\r\nKb não localizado\n\n",
|
||
|
|
"value": ""
|
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|
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|
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|
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|
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},
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|
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"upon_approval": {
|
||
|
|
"display_value": "Prosseguir para a próxima tarefa",
|
||
|
|
"value": "proceed"
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},
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|
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|
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},
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|
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"made_sla": {
|
||
|
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"display_value": "verdadeiro",
|
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"value": "true"
|
||
|
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},
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"promoted_on": {
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||
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|
"display_value": "",
|
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"value": ""
|
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|
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},
|
||
|
|
"sn_esign_document": {
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||
|
|
"display_value": "",
|
||
|
|
"value": ""
|
||
|
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},
|
||
|
|
"u_reopening_date": {
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|
"display_value": "",
|
||
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"value": ""
|
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|
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},
|
||
|
|
"child_incidents": {
|
||
|
|
"display_value": "0",
|
||
|
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"value": "0"
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|
|
},
|
||
|
|
"u_catalog_item": {
|
||
|
|
"display_value": "Problemas com Wi-Fi Clientes",
|
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|
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"link": "https://caoadev.service-now.com/api/now/table/sc_cat_item/f48004691b730090e77eb9121b4bcbbe",
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"value": "f48004691b730090e77eb9121b4bcbbe"
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"value": ""
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},
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"value": "INC0140127"
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},
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|
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"resolved_by": {
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"display_value": "",
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"value": ""
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},
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"sys_updated_by": {
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||
|
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"display_value": "system",
|
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|
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"value": "system"
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},
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"opened_by": {
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||
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|
"display_value": "Gustavo Oliveira Tavares",
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"link": "https://caoadev.service-now.com/api/now/table/sys_user/93a51e5f87dd9a10ab40c8440cbb356d",
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"value": "93a51e5f87dd9a10ab40c8440cbb356d"
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"value": ""
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|
|
"display_value": "INC0140127",
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|
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|
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"display_value": "",
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"business_service": {
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"display_value": "",
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"value": ""
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"business_impact": {
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"display_value": "",
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"value": ""
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},
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"u_symptom": {
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"display_value": "Indisponibilidade",
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"value": "Unavailability"
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"rfc": {
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"display_value": "Marcelo Machado",
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"value": "1cd863e31bbcd550598a2021f54bcb8f"
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"display_value": "",
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"value": ""
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"display_value": "",
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"value": ""
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},
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"u_catalog": {
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"display_value": "TI",
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"value": "IT"
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},
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"subcategory": {
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"display_value": "Wi-Fi Clientes",
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"value": "Wi-Fi Clientes"
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"value": ""
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},
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"close_code": {
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"display_value": null,
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"value": ""
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},
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"assignment_group": {
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|
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"display_value": "Wi-Fi Localidades",
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"link": "https://caoadev.service-now.com/api/now/table/sys_user_group/0cd8f0801b470410208023853a4bcb5e",
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"value": "0cd8f0801b470410208023853a4bcb5e"
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"display_value": "9bd84f34973aeed0501634a6f053af03",
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"business_stc": {
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"display_value": "",
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"value": ""
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},
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"cause": {
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"value": ""
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},
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"description": {
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"display_value": "Colaborador informa que o wifi dos clientes da loja está conectando mas não está recebendo internet, impossibilitando a não navegação. Colaborador informa também que não sabe qual roteador deve reiniciar e por isso segue com esse problema. Poderiam verificar?\r\n\r\nContato: (11) 94748-8877\r\ne-mail: machado.marcelo@d21motors.com.br\r\nKb não localizado",
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"value": "Colaborador informa que o wifi dos clientes da loja está conectando mas não está recebendo internet, impossibilitando a não navegação. Colaborador informa também que não sabe qual roteador deve reiniciar e por isso segue com esse problema. Poderiam verificar?\r\n\r\nContato: (11) 94748-8877\r\ne-mail: machado.marcelo@d21motors.com.br\r\nKb não localizado"
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"origin_id": {
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"display_value": "",
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"value": ""
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},
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"calendar_duration": {
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"display_value": "",
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"value": ""
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"display_value": "",
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"value": ""
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"sys_id": {
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"display_value": "5e3f72b83b726610f6e903f136e45ac2",
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"value": "5e3f72b83b726610f6e903f136e45ac2"
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},
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"contact_type": {
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"display_value": "Telefone",
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"value": "phone"
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"value": "2"
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"company": {
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"display_value": "CAOA",
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"location": {
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{
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"value": ""
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},
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"upon_reject": {
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"display_value": "Cancelar todas as tarefas futuras",
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"value": "cancel"
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"display_value": "",
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"state": {
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"display_value": "Encerrado",
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"value": "7"
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"display_value": "t-gustavo.tavares@caoa.com.br",
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"value": "t-gustavo.tavares@caoa.com.br"
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"value": ""
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"u_user_liberado": {
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"value": "false"
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"u_st_user_rec1": {
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||
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"display_value": "SOTHIS CAOA",
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"link": "https://caoadev.service-now.com/api/now/table/sys_user/b131d6ed1b2ba510c5e163923b4bcb77",
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"value": "b131d6ed1b2ba510c5e163923b4bcb77"
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"impact": {
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|
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"display_value": "2 - Médio(a)",
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"value": ""
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"priority": {
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|
|
"display_value": "3 - Moderado(a)",
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"value": "3"
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"sys_domain_path": {
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"display_value": "/",
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},
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"display_value": "",
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"value": ""
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},
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|
|
"short_description": {
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||
|
|
"display_value": "Problemas com Telefonia Fixa",
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"value": "Problemas com Telefonia Fixa"
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"display_value": "",
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"value": ""
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},
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|
|
"additional_assignee_list": {
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"display_value": "",
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"value": ""
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},
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|
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"u_adp_select": {
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"display_value": null,
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"value": ""
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"u_gw_change_control": {
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"display_value": "0",
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"value": "0"
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},
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|
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"notify": {
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||
|
|
"display_value": "Não notificar",
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"value": "1"
|
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},
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|
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"service_offering": {
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"display_value": "",
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"value": ""
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},
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"sys_class_name": {
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"display_value": "Incidente",
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{
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"watch_list": {
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"value": ""
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|
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},
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"upon_reject": {
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||
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"display_value": "Cancelar todas as tarefas futuras",
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"value": "cancel"
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|
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"value": "2025-07-21 03:00:51"
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"value": ""
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},
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"skills": {
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"value": ""
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},
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"number": {
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"display_value": "",
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"value": ""
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},
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"value": ""
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},
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"state": {
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"display_value": "Encerrado",
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"value": "7"
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},
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"display_value": "t-tales.lima@caoa.com.br",
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"value": "t-tales.lima@caoa.com.br"
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"knowledge": {
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"display_value": "falso",
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"value": "false"
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"value": ""
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},
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"impact": {
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"display_value": "2 - Médio(a)",
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"value": "2"
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},
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"active": {
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"display_value": "falso",
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"value": "false"
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},
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"work_notes_list": {
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"display_value": "",
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"value": ""
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},
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"priority": {
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|
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"display_value": "3 - Moderado(a)",
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|
"value": "3"
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|
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},
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"sys_domain_path": {
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"display_value": "/",
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"value": "/"
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|
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},
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"business_duration": {
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"display_value": "7 Horas 32 Minutos",
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},
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"display_value": "",
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"value": ""
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},
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"major_incident_state": {
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"display_value": null,
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"value": ""
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},
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"universal_request": {
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"display_value": "",
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"value": ""
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||
|
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},
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|
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"short_description": {
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||
|
|
"display_value": "Problemas com Telefonia Fixa",
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"value": "Problemas com Telefonia Fixa"
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},
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"correlation_display": {
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"display_value": "STI0129579",
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"value": "STI0129579"
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},
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"work_start": {
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"display_value": "",
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"value": ""
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},
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"additional_assignee_list": {
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"display_value": "",
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"value": ""
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},
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"u_adp_select": {
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"display_value": null,
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"value": ""
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},
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"u_gw_change_control": {
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"display_value": "0",
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"value": "0"
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},
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"notify": {
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"display_value": "Não notificar",
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"value": "1"
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},
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"service_offering": {
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"value": ""
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},
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||
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"display_value": "Incidente",
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||
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"value": "incident"
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||
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},
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"closed_by": {
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"display_value": "SOTHIS CAOA",
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"link": "https://caoadev.service-now.com/api/now/table/sys_user/b131d6ed1b2ba510c5e163923b4bcb77",
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"value": "b131d6ed1b2ba510c5e163923b4bcb77"
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"follow_up": {
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"value": ""
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},
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"display_value": "",
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"value": ""
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},
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||
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"reopened_by": {
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"display_value": "",
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"value": ""
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},
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"reassignment_count": {
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"value": "0"
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},
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"display_value": "SOTHIS CAOA",
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"display_value": "15/07/2025 14:50:02 - SOTHIS CAOA (Comentários adicionais)\n(ORIGEM SOTHIS) Validado que o telefone estava com o modo \"Não perturbe\" ativado. Após desativa-lo, validado a normalização\n\n",
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"value": ""
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||
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"display_value": "Prosseguir para a próxima tarefa",
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"value": "proceed"
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},
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"display_value": "verdadeiro",
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},
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},
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"u_catalog_item": {
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"display_value": "Problemas com Telefonia Fixa",
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"link": "https://caoadev.service-now.com/api/now/table/sc_cat_item/0cc1106d1bb30090e77eb9121b4bcbe5",
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"display_value": "Tales da Silva de Lima",
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"link": "https://caoadev.service-now.com/api/now/table/sys_user_group/global",
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"display_value": "",
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"value": ""
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},
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"business_impact": {
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"u_symptom": {
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"display_value": "Indisponibilidade",
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},
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},
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"expected_start": {
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||
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},
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},
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"caller_id": {
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||
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|
"display_value": "Raphael Ranquini Da Rocha Araujo",
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"link": "https://caoadev.service-now.com/api/now/table/sys_user/1275062d3be16210f6e903f136e45a95",
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"value": "1275062d3be16210f6e903f136e45a95"
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"display_value": "",
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"value": ""
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},
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"resolved_at": {
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||
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"display_value": "15/07/2025 14:50:05",
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|
"value": "2025-07-15 17:50:05"
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||
|
|
},
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||
|
|
"u_catalog": {
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||
|
|
"display_value": "TI",
|
||
|
|
"value": "IT"
|
||
|
|
},
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||
|
|
"subcategory": {
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||
|
|
"display_value": "Telefonia Fixa",
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||
|
|
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||
|
|
},
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||
|
|
"u_gw_sla_created_on": {
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||
|
|
"display_value": "14/07/2025 15:17:38",
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|
"value": "2025-07-14 18:17:38"
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||
|
|
},
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||
|
|
"work_notes": {
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||
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|
"display_value": "",
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||
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|
"value": ""
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||
|
|
},
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||
|
|
"close_code": {
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||
|
|
"display_value": "Problema resolvido automaticamente",
|
||
|
|
"value": "Issue resolved itself"
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||
|
|
},
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||
|
|
"assignment_group": {
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||
|
|
"display_value": "Sothis",
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||
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|
"link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab",
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|
"value": "1132c9e01bfad410e77eb9121b4bcbab"
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"u_gw_change_id": {
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"display_value": "9e630cb2fb76661023e5f8d65eefdc04",
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|
"value": "9e630cb2fb76661023e5f8d65eefdc04"
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||
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|
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|
"business_stc": {
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||
|
|
"display_value": "27,147",
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||
|
|
"value": "27147"
|
||
|
|
},
|
||
|
|
"cause": {
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||
|
|
"display_value": "",
|
||
|
|
"value": ""
|
||
|
|
},
|
||
|
|
"description": {
|
||
|
|
"display_value": "O colaborador entrou em contato para solicitar ajuda com seu ramala que nçao recebe nem faz ligações. Relatou que os outros rmais da loja estão funcionando normalmente, exceto da sua mesa vizinha.\r\nKb não localizado",
|
||
|
|
"value": "O colaborador entrou em contato para solicitar ajuda com seu ramala que nçao recebe nem faz ligações. Relatou que os outros rmais da loja estão funcionando normalmente, exceto da sua mesa vizinha.\r\nKb não localizado"
|
||
|
|
},
|
||
|
|
"origin_id": {
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||
|
|
"display_value": "",
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||
|
|
"value": ""
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||
|
|
},
|
||
|
|
"calendar_duration": {
|
||
|
|
"display_value": "23 Horas 32 Minutos",
|
||
|
|
"value": "1970-01-01 23:32:27"
|
||
|
|
},
|
||
|
|
"close_notes": {
|
||
|
|
"display_value": "(ORIGEM SOTHIS) Validado que o telefone estava com o modo \"Não perturbe\" ativado. Após desativa-lo, validado a normalização",
|
||
|
|
"value": "(ORIGEM SOTHIS) Validado que o telefone estava com o modo \"Não perturbe\" ativado. Após desativa-lo, validado a normalização"
|
||
|
|
},
|
||
|
|
"sys_id": {
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||
|
|
"display_value": "de51dba4977eead0501634a6f053afb8",
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"value": "de51dba4977eead0501634a6f053afb8"
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"value": "7"
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},
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"value": ""
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},
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"company": {
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"display_value": "CAOA",
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"link": "https://caoadev.service-now.com/api/now/table/core_company/4cb5c4361bb1d410bb0f32681b4bcb8c",
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"value": "4cb5c4361bb1d410bb0f32681b4bcb8c"
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"value": "false"
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"value": "3"
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"comments": {
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"value": ""
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"display_value": "Ainda não solicitada",
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"value": "not requested"
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"value": ""
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},
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"value": ""
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"value": "0"
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"display_value": "",
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"value": ""
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},
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"value": "false"
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"value": ""
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"location": {
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"display_value": "HMB - ITAUNA",
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"link": "https://caoadev.service-now.com/api/now/table/cmn_location/e722f6e91b6f1050e77eb9121b4bcbdb",
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"value": "e722f6e91b6f1050e77eb9121b4bcbdb"
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"display_value": "Infraestrutura",
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{
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"value": ""
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"value": ""
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"display_value": "",
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"value": ""
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},
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"upon_reject": {
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"display_value": "Cancelar todas as tarefas futuras",
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"value": "cancel"
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"display_value": "21/07/2025 00:00:25",
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"value": ""
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"value": ""
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},
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"skills": {
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"value": ""
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},
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"number": {
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"display_value": "INC0140067",
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"value": "INC0140067"
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"display_value": "",
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"value": ""
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},
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"display_value": null,
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"value": ""
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},
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"state": {
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"display_value": "Encerrado",
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"value": "7"
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},
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"sys_created_by": {
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"display_value": "rebeca.dsilva@caoa.com.br",
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"value": "rebeca.dsilva@caoa.com.br"
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},
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"knowledge": {
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"display_value": "falso",
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"value": "false"
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"order": {
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"value": ""
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},
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"u_user_liberado": {
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"display_value": "falso",
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"value": "false"
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},
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"cmdb_ci": {
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"display_value": "",
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"value": ""
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},
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"u_st_user_rec1": {
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"display_value": "",
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"value": ""
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},
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"impact": {
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"display_value": "2 - Médio(a)",
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"value": "2"
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},
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"active": {
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"display_value": "falso",
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"value": "false"
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},
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"display_value": "",
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"value": ""
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},
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"priority": {
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"display_value": "3 - Moderado(a)",
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"value": "3"
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},
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"sys_domain_path": {
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"display_value": "/",
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"value": "/"
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},
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"business_duration": {
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"display_value": "9 Horas 15 Minutos",
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"value": "1970-01-01 09:15:04"
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"value": ""
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},
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"display_value": "",
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"value": ""
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},
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"major_incident_state": {
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||
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|
"display_value": null,
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"value": ""
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},
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"universal_request": {
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"display_value": "",
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"value": ""
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||
|
|
},
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|
|
"short_description": {
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|
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"display_value": "Problemas com Telefonia Fixa",
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"value": "Problemas com Telefonia Fixa"
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},
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"correlation_display": {
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"display_value": "STI0129557",
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"value": "STI0129557"
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},
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"work_start": {
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"display_value": "",
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"value": ""
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|
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},
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"additional_assignee_list": {
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"display_value": "",
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"value": ""
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},
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"display_value": null,
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"value": ""
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"display_value": "0",
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"value": "0"
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},
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"notify": {
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"display_value": "Não notificar",
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"value": "1"
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},
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"display_value": "",
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"value": ""
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|
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},
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"sys_class_name": {
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|
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"display_value": "Incidente",
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"value": "incident"
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|
"display_value": "SOTHIS CAOA",
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"link": "https://caoadev.service-now.com/api/now/table/sys_user/b131d6ed1b2ba510c5e163923b4bcb77",
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"value": ""
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},
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"display_value": "",
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"value": ""
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},
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},
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"reassignment_count": {
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"value": "0"
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},
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"assigned_to": {
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"display_value": "SOTHIS CAOA",
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"link": "https://caoadev.service-now.com/api/now/table/sys_user/b131d6ed1b2ba510c5e163923b4bcb77",
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"value": "b131d6ed1b2ba510c5e163923b4bcb77"
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"display_value": "UNKNOWN",
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},
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|
|
"display_value": "15/07/2025 15:15:01 - SOTHIS CAOA (Comentários adicionais)\n(ORIGEM SOTHIS) normalizado sem intervenção técnica\n\n",
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"escalation": {
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"display_value": "Prosseguir para a próxima tarefa",
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"value": "proceed"
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"correlation_id": {
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"display_value": "80e752e43b7a6210f6e903f136e45ae8",
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"display_value": "verdadeiro",
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"value": "true"
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},
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"value": ""
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},
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|
"child_incidents": {
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||
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"value": "0"
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"u_catalog_item": {
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"display_value": "Problemas com Telefonia Fixa",
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"link": "https://caoadev.service-now.com/api/now/table/sc_cat_item/0cc1106d1bb30090e77eb9121b4bcbe5",
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"value": "0cc1106d1bb30090e77eb9121b4bcbe5"
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"hold_reason": {
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},
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"task_effective_number": {
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"resolved_by": {
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"display_value": "SOTHIS CAOA",
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"link": "https://caoadev.service-now.com/api/now/table/sys_user/b131d6ed1b2ba510c5e163923b4bcb77",
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"display_value": "Rebeca Maila Pereira De Jesus Da Silva",
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"link": "https://caoadev.service-now.com/api/now/table/sys_user/c8ed818d870cea90ab40c8440cbb3532",
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"value": "c8ed818d870cea90ab40c8440cbb3532"
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"display_value": "14/07/2025 11:03:11",
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"display_value": "global",
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"link": "https://caoadev.service-now.com/api/now/table/sys_user_group/global",
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"value": "global"
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},
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"u_task_number": {
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"display_value": "INC0140067",
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},
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"display_value": "101,513",
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"value": "2025-07-21 03:00:25"
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|
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"business_service": {
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"value": ""
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},
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"business_impact": {
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},
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|
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"u_symptom": {
|
||
|
|
"display_value": null,
|
||
|
|
"value": ""
|
||
|
|
},
|
||
|
|
"rfc": {
|
||
|
|
"display_value": "",
|
||
|
|
"value": ""
|
||
|
|
},
|
||
|
|
"time_worked": {
|
||
|
|
"display_value": "",
|
||
|
|
"value": ""
|
||
|
|
},
|
||
|
|
"expected_start": {
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||
|
|
"display_value": "",
|
||
|
|
"value": ""
|
||
|
|
},
|
||
|
|
"work_end": {
|
||
|
|
"display_value": "",
|
||
|
|
"value": ""
|
||
|
|
},
|
||
|
|
"caller_id": {
|
||
|
|
"display_value": "Rebeca Maila Pereira De Jesus Da Silva",
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||
|
|
"link": "https://caoadev.service-now.com/api/now/table/sys_user/c8ed818d870cea90ab40c8440cbb3532",
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||
|
|
"value": "c8ed818d870cea90ab40c8440cbb3532"
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||
|
|
},
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||
|
|
"reopened_time": {
|
||
|
|
"display_value": "",
|
||
|
|
"value": ""
|
||
|
|
},
|
||
|
|
"resolved_at": {
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||
|
|
"display_value": "15/07/2025 15:15:04",
|
||
|
|
"value": "2025-07-15 18:15:04"
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||
|
|
},
|
||
|
|
"u_catalog": {
|
||
|
|
"display_value": "TI",
|
||
|
|
"value": "IT"
|
||
|
|
},
|
||
|
|
"subcategory": {
|
||
|
|
"display_value": "Telefonia Fixa",
|
||
|
|
"value": "Fixed Telephony"
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||
|
|
},
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|
|
"u_gw_sla_created_on": {
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||
|
|
"display_value": "14/07/2025 11:03:11",
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"value": "2025-07-14 14:03:11"
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|
|
},
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||
|
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"work_notes": {
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||
|
|
"display_value": "",
|
||
|
|
"value": ""
|
||
|
|
},
|
||
|
|
"close_code": {
|
||
|
|
"display_value": "Problema resolvido automaticamente",
|
||
|
|
"value": "Issue resolved itself"
|
||
|
|
},
|
||
|
|
"assignment_group": {
|
||
|
|
"display_value": "Sothis",
|
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|
|
"link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab",
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|
"value": "1132c9e01bfad410e77eb9121b4bcbab"
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|
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},
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"u_gw_change_id": {
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|
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"display_value": "f7430c72fb76661023e5f8d65eefdc2f",
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|
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"value": "f7430c72fb76661023e5f8d65eefdc2f"
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|
|
},
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|
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"business_stc": {
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|
|
"display_value": "33,304",
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|
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"value": "33304"
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|
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},
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|
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"cause": {
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|
|
"display_value": "",
|
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|
|
"value": ""
|
||
|
|
},
|
||
|
|
"description": {
|
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|
|
"display_value": "O telefone 7130322350 não esta recebendo ligações externas, mesmo todos os cabos de redes estando conectados. Foi feito o teste efetuando a ligação com o telefone de colaboradores para a loja, mas a chamada não completa.\r\n\r\nPeço, por gentileza, a regularização com urgência pois esta impactando o atendimento aos clientes.",
|
||
|
|
"value": "O telefone 7130322350 não esta recebendo ligações externas, mesmo todos os cabos de redes estando conectados. Foi feito o teste efetuando a ligação com o telefone de colaboradores para a loja, mas a chamada não completa.\r\n\r\nPeço, por gentileza, a regularização com urgência pois esta impactando o atendimento aos clientes."
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||
|
|
},
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||
|
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"origin_id": {
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||
|
|
"display_value": "",
|
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|
|
"value": ""
|
||
|
|
},
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|
|
"calendar_duration": {
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|
|
"display_value": "1 Dia 4 Horas 11 Minutos",
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|
|
"value": "1970-01-02 04:11:53"
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|
|
},
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|
|
"close_notes": {
|
||
|
|
"display_value": "(ORIGEM SOTHIS) normalizado sem intervenção técnica",
|
||
|
|
"value": "(ORIGEM SOTHIS) normalizado sem intervenção técnica"
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||
|
|
},
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||
|
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"sys_id": {
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||
|
|
"display_value": "5d655a603b3a6210f6e903f136e45af9",
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|
|
"value": "5d655a603b3a6210f6e903f136e45af9"
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||
|
|
},
|
||
|
|
"contact_type": {
|
||
|
|
"display_value": "Autoatendimento",
|
||
|
|
"value": "self-service"
|
||
|
|
},
|
||
|
|
"sn_esign_esignature_configuration": {
|
||
|
|
"display_value": "",
|
||
|
|
"value": ""
|
||
|
|
},
|
||
|
|
"incident_state": {
|
||
|
|
"display_value": "Encerrado",
|
||
|
|
"value": "7"
|
||
|
|
},
|
||
|
|
"urgency": {
|
||
|
|
"display_value": "2 - Médio(a)",
|
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|
|
"value": "2"
|
||
|
|
},
|
||
|
|
"problem_id": {
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||
|
|
"display_value": "",
|
||
|
|
"value": ""
|
||
|
|
},
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||
|
|
"company": {
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||
|
|
"display_value": "CAOA",
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||
|
|
"link": "https://caoadev.service-now.com/api/now/table/core_company/4cb5c4361bb1d410bb0f32681b4bcb8c",
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|
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"value": "4cb5c4361bb1d410bb0f32681b4bcb8c"
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|
|
},
|
||
|
|
"activity_due": {
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||
|
|
"display_value": "UNKNOWN",
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||
|
|
"value": ""
|
||
|
|
},
|
||
|
|
"u_ismobile": {
|
||
|
|
"display_value": "falso",
|
||
|
|
"value": "false"
|
||
|
|
},
|
||
|
|
"severity": {
|
||
|
|
"display_value": "3 - Baixo",
|
||
|
|
"value": "3"
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||
|
|
},
|
||
|
|
"overview": {
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||
|
|
"display_value": null,
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|
|
"value": ""
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|
|
},
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||
|
|
"comments": {
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|
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"display_value": "15/07/2025 15:15:01 - SOTHIS CAOA (Comentários adicionais)\n(ORIGEM SOTHIS) normalizado sem intervenção técnica\n\n",
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||
|
|
"value": ""
|
||
|
|
},
|
||
|
|
"approval": {
|
||
|
|
"display_value": "Ainda não solicitada",
|
||
|
|
"value": "not requested"
|
||
|
|
},
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||
|
|
"due_date": {
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||
|
|
"display_value": "",
|
||
|
|
"value": ""
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||
|
|
},
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||
|
|
"sys_mod_count": {
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|
|
"display_value": "8",
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|
|
"value": "8"
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||
|
|
},
|
||
|
|
"u_external_tickets": {
|
||
|
|
"display_value": "",
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||
|
|
"value": ""
|
||
|
|
},
|
||
|
|
"reopen_count": {
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||
|
|
"display_value": "0",
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|
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"value": "0"
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|
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},
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|
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"sys_tags": {
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|
|
"display_value": "",
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|
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"value": ""
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|
|
},
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|
|
"u_first_call_resolution": {
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|
|
"display_value": "falso",
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|
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"value": "false"
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|
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},
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"u_mobile_telephony": {
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|
|
"display_value": null,
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|
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"value": ""
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|
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},
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"location": {
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|
|
"display_value": "HMB - LAURO DE FREITAS",
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|
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"link": "https://caoadev.service-now.com/api/now/table/cmn_location/af22f6e91b6f1050e77eb9121b4bcbdd",
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"value": "af22f6e91b6f1050e77eb9121b4bcbdd"
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},
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"category": {
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|
|
"display_value": "Infraestrutura",
|
||
|
|
"value": "Infrastructure"
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|
|
}
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|
|
},
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||
|
|
{
|
||
|
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"promoted_by": {
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|
|
"display_value": "",
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|
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"value": ""
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|
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},
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|
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"parent": {
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|
|
"display_value": "",
|
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|
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"value": ""
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|
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},
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"caused_by": {
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|
|
"display_value": "",
|
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|
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"value": ""
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|
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},
|
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|
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"watch_list": {
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|
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"display_value": "",
|
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|
|
"value": ""
|
||
|
|
},
|
||
|
|
"upon_reject": {
|
||
|
|
"display_value": "Cancelar todas as tarefas futuras",
|
||
|
|
"value": "cancel"
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||
|
|
},
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|
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"sys_updated_on": {
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||
|
|
"display_value": "16/07/2025 17:24:22",
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|
|
"value": "2025-07-16 20:24:22"
|
||
|
|
},
|
||
|
|
"origin_table": {
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||
|
|
"display_value": "",
|
||
|
|
"value": ""
|
||
|
|
},
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||
|
|
"approval_history": {
|
||
|
|
"display_value": "",
|
||
|
|
"value": ""
|
||
|
|
},
|
||
|
|
"skills": {
|
||
|
|
"display_value": "",
|
||
|
|
"value": ""
|
||
|
|
},
|
||
|
|
"number": {
|
||
|
|
"display_value": "INC0140062",
|
||
|
|
"value": "INC0140062"
|
||
|
|
},
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||
|
|
"proposed_by": {
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||
|
|
"display_value": "",
|
||
|
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"value": ""
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|
|
},
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|
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"lessons_learned": {
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|
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"display_value": null,
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|
|
"value": ""
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||
|
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},
|
||
|
|
"state": {
|
||
|
|
"display_value": "Em Atendimento",
|
||
|
|
"value": "2"
|
||
|
|
},
|
||
|
|
"sys_created_by": {
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||
|
|
"display_value": "t-andrey.muniz@caoa.com.br",
|
||
|
|
"value": "t-andrey.muniz@caoa.com.br"
|
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|
|
},
|
||
|
|
"knowledge": {
|
||
|
|
"display_value": "falso",
|
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|
|
"value": "false"
|
||
|
|
},
|
||
|
|
"order": {
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||
|
|
"display_value": "",
|
||
|
|
"value": ""
|
||
|
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},
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|
|
"u_user_liberado": {
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||
|
|
"display_value": "falso",
|
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|
|
"value": "false"
|
||
|
|
},
|
||
|
|
"cmdb_ci": {
|
||
|
|
"display_value": "",
|
||
|
|
"value": ""
|
||
|
|
},
|
||
|
|
"u_st_user_rec1": {
|
||
|
|
"display_value": "SOTHIS CAOA",
|
||
|
|
"link": "https://caoadev.service-now.com/api/now/table/sys_user/b131d6ed1b2ba510c5e163923b4bcb77",
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|
|
"value": "b131d6ed1b2ba510c5e163923b4bcb77"
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||
|
|
},
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|
|
"impact": {
|
||
|
|
"display_value": "2 - Médio(a)",
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|
|
"value": "2"
|
||
|
|
},
|
||
|
|
"active": {
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||
|
|
"display_value": "verdadeiro",
|
||
|
|
"value": "true"
|
||
|
|
},
|
||
|
|
"work_notes_list": {
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||
|
|
"display_value": "",
|
||
|
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"value": ""
|
||
|
|
},
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||
|
|
"priority": {
|
||
|
|
"display_value": "3 - Moderado(a)",
|
||
|
|
"value": "3"
|
||
|
|
},
|
||
|
|
"sys_domain_path": {
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||
|
|
"display_value": "/",
|
||
|
|
"value": "/"
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||
|
|
},
|
||
|
|
"business_duration": {
|
||
|
|
"display_value": "",
|
||
|
|
"value": ""
|
||
|
|
},
|
||
|
|
"group_list": {
|
||
|
|
"display_value": "",
|
||
|
|
"value": ""
|
||
|
|
},
|
||
|
|
"approval_set": {
|
||
|
|
"display_value": "",
|
||
|
|
"value": ""
|
||
|
|
},
|
||
|
|
"major_incident_state": {
|
||
|
|
"display_value": null,
|
||
|
|
"value": ""
|
||
|
|
},
|
||
|
|
"universal_request": {
|
||
|
|
"display_value": "",
|
||
|
|
"value": ""
|
||
|
|
},
|
||
|
|
"short_description": {
|
||
|
|
"display_value": "Problemas com Telefonia Fixa",
|
||
|
|
"value": "Problemas com Telefonia Fixa"
|
||
|
|
},
|
||
|
|
"correlation_display": {
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||
|
|
"display_value": "STI0129552",
|
||
|
|
"value": "STI0129552"
|
||
|
|
},
|
||
|
|
"work_start": {
|
||
|
|
"display_value": "",
|
||
|
|
"value": ""
|
||
|
|
},
|
||
|
|
"additional_assignee_list": {
|
||
|
|
"display_value": "",
|
||
|
|
"value": ""
|
||
|
|
},
|
||
|
|
"u_adp_select": {
|
||
|
|
"display_value": null,
|
||
|
|
"value": ""
|
||
|
|
},
|
||
|
|
"u_gw_change_control": {
|
||
|
|
"display_value": "0",
|
||
|
|
"value": "0"
|
||
|
|
},
|
||
|
|
"notify": {
|
||
|
|
"display_value": "Não notificar",
|
||
|
|
"value": "1"
|
||
|
|
},
|
||
|
|
"service_offering": {
|
||
|
|
"display_value": "",
|
||
|
|
"value": ""
|
||
|
|
},
|
||
|
|
"sys_class_name": {
|
||
|
|
"display_value": "Incidente",
|
||
|
|
"value": "incident"
|
||
|
|
},
|
||
|
|
"closed_by": {
|
||
|
|
"display_value": "",
|
||
|
|
"value": ""
|
||
|
|
},
|
||
|
|
"follow_up": {
|
||
|
|
"display_value": "",
|
||
|
|
"value": ""
|
||
|
|
},
|
||
|
|
"parent_incident": {
|
||
|
|
"display_value": "",
|
||
|
|
"value": ""
|
||
|
|
},
|
||
|
|
"reopened_by": {
|
||
|
|
"display_value": "",
|
||
|
|
"value": ""
|
||
|
|
},
|
||
|
|
"reassignment_count": {
|
||
|
|
"display_value": "0",
|
||
|
|
"value": "0"
|
||
|
|
},
|
||
|
|
"assigned_to": {
|
||
|
|
"display_value": "SOTHIS CAOA",
|
||
|
|
"link": "https://caoadev.service-now.com/api/now/table/sys_user/b131d6ed1b2ba510c5e163923b4bcb77",
|
||
|
|
"value": "b131d6ed1b2ba510c5e163923b4bcb77"
|
||
|
|
},
|
||
|
|
"sla_due": {
|
||
|
|
"display_value": "UNKNOWN",
|
||
|
|
"value": ""
|
||
|
|
},
|
||
|
|
"comments_and_work_notes": {
|
||
|
|
"display_value": "16/07/2025 17:24:22 - SOTHIS CAOA (Anotações de trabalho)\nRegistro alterado por: SOTHIS CAOA (SOTHIS.CAOA). Campos alterados: Ticket Externo - Hora efetiva da alteração: 17:24:22\n\n16/07/2025 17:20:02 - SOTHIS CAOA (Comentários adicionais)\n(ORIGEM SOTHIS) Caso sendo tratado em conjunto com a resolutte\n\n",
|
||
|
|
"value": ""
|
||
|
|
},
|
||
|
|
"escalation": {
|
||
|
|
"display_value": "Normal",
|
||
|
|
"value": "0"
|
||
|
|
},
|
||
|
|
"upon_approval": {
|
||
|
|
"display_value": "Prosseguir para a próxima tarefa",
|
||
|
|
"value": "proceed"
|
||
|
|
},
|
||
|
|
"correlation_id": {
|
||
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|
},
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||
|
|
"parent": {
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||
|
|
"display_value": "",
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||
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"value": ""
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||
|
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},
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"caused_by": {
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|
"display_value": "",
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"value": ""
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||
|
|
},
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"watch_list": {
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||
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|
"display_value": "",
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||
|
|
"value": ""
|
||
|
|
},
|
||
|
|
"upon_reject": {
|
||
|
|
"display_value": "Cancelar todas as tarefas futuras",
|
||
|
|
"value": "cancel"
|
||
|
|
},
|
||
|
|
"sys_updated_on": {
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||
|
|
"display_value": "21/07/2025 00:00:08",
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||
|
|
"value": "2025-07-21 03:00:08"
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||
|
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},
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"origin_table": {
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"display_value": "",
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"value": ""
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|
|
},
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"approval_history": {
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"display_value": "",
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"value": ""
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||
|
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},
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||
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"skills": {
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||
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|
"display_value": "",
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||
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"value": ""
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||
|
|
},
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||
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"number": {
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||
|
|
"display_value": "INC0140047",
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||
|
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"value": "INC0140047"
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||
|
|
},
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"proposed_by": {
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||
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"display_value": "",
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||
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"value": ""
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||
|
|
},
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||
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"lessons_learned": {
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|
|
"display_value": null,
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||
|
|
"value": ""
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||
|
|
},
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||
|
|
"state": {
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||
|
|
"display_value": "Encerrado",
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||
|
|
"value": "7"
|
||
|
|
},
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||
|
|
"sys_created_by": {
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||
|
|
"display_value": "t-guilherme.oliveira@caoa.com.br",
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||
|
|
"value": "t-guilherme.oliveira@caoa.com.br"
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||
|
|
},
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||
|
|
"knowledge": {
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||
|
|
"display_value": "falso",
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||
|
|
"value": "false"
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||
|
|
},
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||
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"order": {
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"display_value": "",
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"value": ""
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|
|
},
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||
|
|
"u_user_liberado": {
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||
|
|
"display_value": "falso",
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||
|
|
"value": "false"
|
||
|
|
},
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||
|
|
"cmdb_ci": {
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||
|
|
"display_value": "",
|
||
|
|
"value": ""
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||
|
|
},
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||
|
|
"u_st_user_rec1": {
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||
|
|
"display_value": "",
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||
|
|
"value": ""
|
||
|
|
},
|
||
|
|
"impact": {
|
||
|
|
"display_value": "2 - Médio(a)",
|
||
|
|
"value": "2"
|
||
|
|
},
|
||
|
|
"active": {
|
||
|
|
"display_value": "falso",
|
||
|
|
"value": "false"
|
||
|
|
},
|
||
|
|
"work_notes_list": {
|
||
|
|
"display_value": "",
|
||
|
|
"value": ""
|
||
|
|
},
|
||
|
|
"priority": {
|
||
|
|
"display_value": "3 - Moderado(a)",
|
||
|
|
"value": "3"
|
||
|
|
},
|
||
|
|
"sys_domain_path": {
|
||
|
|
"display_value": "/",
|
||
|
|
"value": "/"
|
||
|
|
},
|
||
|
|
"business_duration": {
|
||
|
|
"display_value": "11 Horas 25 Minutos",
|
||
|
|
"value": "1970-01-01 11:25:05"
|
||
|
|
},
|
||
|
|
"group_list": {
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||
|
|
"display_value": "",
|
||
|
|
"value": ""
|
||
|
|
},
|
||
|
|
"approval_set": {
|
||
|
|
"display_value": "",
|
||
|
|
"value": ""
|
||
|
|
},
|
||
|
|
"major_incident_state": {
|
||
|
|
"display_value": null,
|
||
|
|
"value": ""
|
||
|
|
},
|
||
|
|
"universal_request": {
|
||
|
|
"display_value": "",
|
||
|
|
"value": ""
|
||
|
|
},
|
||
|
|
"short_description": {
|
||
|
|
"display_value": "Problemas com Telefonia Fixa",
|
||
|
|
"value": "Problemas com Telefonia Fixa"
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||
|
|
},
|
||
|
|
"correlation_display": {
|
||
|
|
"display_value": "STI0129537",
|
||
|
|
"value": "STI0129537"
|
||
|
|
},
|
||
|
|
"work_start": {
|
||
|
|
"display_value": "",
|
||
|
|
"value": ""
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||
|
|
},
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||
|
|
"additional_assignee_list": {
|
||
|
|
"display_value": "",
|
||
|
|
"value": ""
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||
|
|
},
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||
|
|
"u_adp_select": {
|
||
|
|
"display_value": null,
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||
|
|
"value": ""
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||
|
|
},
|
||
|
|
"u_gw_change_control": {
|
||
|
|
"display_value": "0",
|
||
|
|
"value": "0"
|
||
|
|
},
|
||
|
|
"notify": {
|
||
|
|
"display_value": "Não notificar",
|
||
|
|
"value": "1"
|
||
|
|
},
|
||
|
|
"service_offering": {
|
||
|
|
"display_value": "",
|
||
|
|
"value": ""
|
||
|
|
},
|
||
|
|
"sys_class_name": {
|
||
|
|
"display_value": "Incidente",
|
||
|
|
"value": "incident"
|
||
|
|
},
|
||
|
|
"closed_by": {
|
||
|
|
"display_value": "SOTHIS CAOA",
|
||
|
|
"link": "https://caoadev.service-now.com/api/now/table/sys_user/b131d6ed1b2ba510c5e163923b4bcb77",
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||
|
|
"value": "b131d6ed1b2ba510c5e163923b4bcb77"
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||
|
|
},
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||
|
|
"follow_up": {
|
||
|
|
"display_value": "",
|
||
|
|
"value": ""
|
||
|
|
},
|
||
|
|
"parent_incident": {
|
||
|
|
"display_value": "",
|
||
|
|
"value": ""
|
||
|
|
},
|
||
|
|
"reopened_by": {
|
||
|
|
"display_value": "",
|
||
|
|
"value": ""
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||
|
|
},
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||
|
|
"reassignment_count": {
|
||
|
|
"display_value": "0",
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||
|
|
"value": "0"
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||
|
|
},
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||
|
|
"assigned_to": {
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||
|
|
"display_value": "SOTHIS CAOA",
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||
|
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"link": "https://caoadev.service-now.com/api/now/table/sys_user/b131d6ed1b2ba510c5e163923b4bcb77",
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"value": "b131d6ed1b2ba510c5e163923b4bcb77"
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||
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},
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"sla_due": {
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||
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|
"display_value": "UNKNOWN",
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||
|
|
"value": ""
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||
|
|
},
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||
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|
"comments_and_work_notes": {
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||
|
|
"display_value": "15/07/2025 17:25:02 - SOTHIS CAOA (Comentários adicionais)\n(ORIGEM SOTHIS) Normalizado sem intervenção técnica \n\n",
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||
|
|
"value": ""
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||
|
|
},
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||
|
|
"escalation": {
|
||
|
|
"display_value": "Normal",
|
||
|
|
"value": "0"
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||
|
|
},
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||
|
|
"upon_approval": {
|
||
|
|
"display_value": "Prosseguir para a próxima tarefa",
|
||
|
|
"value": "proceed"
|
||
|
|
},
|
||
|
|
"correlation_id": {
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||
|
|
"display_value": "bc6c79a0973a6ad0501634a6f053af97",
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||
|
|
"value": "bc6c79a0973a6ad0501634a6f053af97"
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||
|
|
},
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|
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"timeline": {
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||
|
|
"display_value": null,
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"value": ""
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||
|
|
},
|
||
|
|
"made_sla": {
|
||
|
|
"display_value": "verdadeiro",
|
||
|
|
"value": "true"
|
||
|
|
},
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||
|
|
"promoted_on": {
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||
|
|
"display_value": "",
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|
"value": ""
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||
|
|
},
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||
|
|
"sn_esign_document": {
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||
|
|
"display_value": "",
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||
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|
"value": ""
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||
|
|
},
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||
|
|
"u_reopening_date": {
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||
|
|
"display_value": "",
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||
|
|
"value": ""
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||
|
|
},
|
||
|
|
"child_incidents": {
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||
|
|
"display_value": "0",
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||
|
|
"value": "0"
|
||
|
|
},
|
||
|
|
"u_catalog_item": {
|
||
|
|
"display_value": "Problemas com Telefonia Fixa",
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||
|
|
"link": "https://caoadev.service-now.com/api/now/table/sc_cat_item/0cc1106d1bb30090e77eb9121b4bcbe5",
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||
|
|
"value": "0cc1106d1bb30090e77eb9121b4bcbe5"
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|
},
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|
|
"hold_reason": {
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||
|
|
"display_value": "",
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||
|
|
"value": ""
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|
|
},
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||
|
|
"task_effective_number": {
|
||
|
|
"display_value": "INC0140047",
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||
|
|
"value": "INC0140047"
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||
|
|
},
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||
|
|
"resolved_by": {
|
||
|
|
"display_value": "SOTHIS CAOA",
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||
|
|
"link": "https://caoadev.service-now.com/api/now/table/sys_user/b131d6ed1b2ba510c5e163923b4bcb77",
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|
"value": "b131d6ed1b2ba510c5e163923b4bcb77"
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},
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||
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|
"sys_updated_by": {
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||
|
|
"display_value": "system",
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||
|
|
"value": "system"
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||
|
|
},
|
||
|
|
"opened_by": {
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||
|
|
"display_value": "Guilherme Henrique Fonseca Oliveira",
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||
|
|
"link": "https://caoadev.service-now.com/api/now/table/sys_user/bf3d28ad872c16d0ab40c8440cbb3599",
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|
"value": "bf3d28ad872c16d0ab40c8440cbb3599"
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||
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|
},
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||
|
|
"user_input": {
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||
|
|
"display_value": "",
|
||
|
|
"value": ""
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||
|
|
},
|
||
|
|
"sys_created_on": {
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||
|
|
"display_value": "14/07/2025 09:03:05",
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||
|
|
"value": "2025-07-14 12:03:05"
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||
|
|
},
|
||
|
|
"sys_domain": {
|
||
|
|
"display_value": "global",
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||
|
|
"link": "https://caoadev.service-now.com/api/now/table/sys_user_group/global",
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||
|
|
"value": "global"
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||
|
|
},
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||
|
|
"proposed_on": {
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||
|
|
"display_value": "",
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||
|
|
"value": ""
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||
|
|
},
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||
|
|
"actions_taken": {
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||
|
|
"display_value": "",
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||
|
|
"value": ""
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||
|
|
},
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||
|
|
"route_reason": {
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||
|
|
"display_value": "",
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||
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|
"value": ""
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||
|
|
},
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||
|
|
"u_task_number": {
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||
|
|
"display_value": "INC0140047",
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||
|
|
"value": "INC0140047"
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||
|
|
},
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|
|
"calendar_stc": {
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||
|
|
"display_value": "116,520",
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||
|
|
"value": "116520"
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||
|
|
},
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||
|
|
"closed_at": {
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||
|
|
"display_value": "21/07/2025 00:00:08",
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||
|
|
"value": "2025-07-21 03:00:08"
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||
|
|
},
|
||
|
|
"business_service": {
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||
|
|
"display_value": "",
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||
|
|
"value": ""
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||
|
|
},
|
||
|
|
"business_impact": {
|
||
|
|
"display_value": "",
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||
|
|
"value": ""
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||
|
|
},
|
||
|
|
"u_symptom": {
|
||
|
|
"display_value": "Indisponibilidade",
|
||
|
|
"value": "Unavailability"
|
||
|
|
},
|
||
|
|
"rfc": {
|
||
|
|
"display_value": "",
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||
|
|
"value": ""
|
||
|
|
},
|
||
|
|
"time_worked": {
|
||
|
|
"display_value": "",
|
||
|
|
"value": ""
|
||
|
|
},
|
||
|
|
"expected_start": {
|
||
|
|
"display_value": "",
|
||
|
|
"value": ""
|
||
|
|
},
|
||
|
|
"work_end": {
|
||
|
|
"display_value": "",
|
||
|
|
"value": ""
|
||
|
|
},
|
||
|
|
"caller_id": {
|
||
|
|
"display_value": "Alexandre Filgueiras Sampaio",
|
||
|
|
"link": "https://caoadev.service-now.com/api/now/table/sys_user/678b8ad1db1f715015471403149619b1",
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||
|
|
"value": "678b8ad1db1f715015471403149619b1"
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||
|
|
},
|
||
|
|
"reopened_time": {
|
||
|
|
"display_value": "",
|
||
|
|
"value": ""
|
||
|
|
},
|
||
|
|
"resolved_at": {
|
||
|
|
"display_value": "15/07/2025 17:25:05",
|
||
|
|
"value": "2025-07-15 20:25:05"
|
||
|
|
},
|
||
|
|
"u_catalog": {
|
||
|
|
"display_value": "TI",
|
||
|
|
"value": "IT"
|
||
|
|
},
|
||
|
|
"subcategory": {
|
||
|
|
"display_value": "Telefonia Fixa",
|
||
|
|
"value": "Fixed Telephony"
|
||
|
|
},
|
||
|
|
"u_gw_sla_created_on": {
|
||
|
|
"display_value": "14/07/2025 09:03:05",
|
||
|
|
"value": "2025-07-14 12:03:05"
|
||
|
|
},
|
||
|
|
"work_notes": {
|
||
|
|
"display_value": "",
|
||
|
|
"value": ""
|
||
|
|
},
|
||
|
|
"close_code": {
|
||
|
|
"display_value": "Problema resolvido automaticamente",
|
||
|
|
"value": "Issue resolved itself"
|
||
|
|
},
|
||
|
|
"assignment_group": {
|
||
|
|
"display_value": "Sothis",
|
||
|
|
"link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab",
|
||
|
|
"value": "1132c9e01bfad410e77eb9121b4bcbab"
|
||
|
|
},
|
||
|
|
"u_gw_change_id": {
|
||
|
|
"display_value": "33338472fb76661023e5f8d65eefdc4b",
|
||
|
|
"value": "33338472fb76661023e5f8d65eefdc4b"
|
||
|
|
},
|
||
|
|
"business_stc": {
|
||
|
|
"display_value": "41,105",
|
||
|
|
"value": "41105"
|
||
|
|
},
|
||
|
|
"cause": {
|
||
|
|
"display_value": "",
|
||
|
|
"value": ""
|
||
|
|
},
|
||
|
|
"description": {
|
||
|
|
"display_value": "Colaborador entrou em contato informando que ao receber ligações os ramais ficam mudo, poderiam verificar?\r\n\r\nOBS: Problema se iniciou hoje\r\n\r\nContato: (91) 98142-5518\r\nKB não localizado ",
|
||
|
|
"value": "Colaborador entrou em contato informando que ao receber ligações os ramais ficam mudo, poderiam verificar?\r\n\r\nOBS: Problema se iniciou hoje\r\n\r\nContato: (91) 98142-5518\r\nKB não localizado "
|
||
|
|
},
|
||
|
|
"origin_id": {
|
||
|
|
"display_value": "",
|
||
|
|
"value": ""
|
||
|
|
},
|
||
|
|
"calendar_duration": {
|
||
|
|
"display_value": "1 Dia 8 Horas 22 Minutos",
|
||
|
|
"value": "1970-01-02 08:22:00"
|
||
|
|
},
|
||
|
|
"close_notes": {
|
||
|
|
"display_value": "(ORIGEM SOTHIS) Normalizado sem intervenção técnica ",
|
||
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{
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||
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||
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||
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"value": "273944"
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||
|
|
},
|
||
|
|
"closed_at": {
|
||
|
|
"display_value": "21/07/2025 00:00:30",
|
||
|
|
"value": "2025-07-21 03:00:30"
|
||
|
|
},
|
||
|
|
"business_service": {
|
||
|
|
"display_value": "",
|
||
|
|
"value": ""
|
||
|
|
},
|
||
|
|
"business_impact": {
|
||
|
|
"display_value": "",
|
||
|
|
"value": ""
|
||
|
|
},
|
||
|
|
"u_symptom": {
|
||
|
|
"display_value": "Indisponibilidade",
|
||
|
|
"value": "Unavailability"
|
||
|
|
},
|
||
|
|
"rfc": {
|
||
|
|
"display_value": "",
|
||
|
|
"value": ""
|
||
|
|
},
|
||
|
|
"time_worked": {
|
||
|
|
"display_value": "",
|
||
|
|
"value": ""
|
||
|
|
},
|
||
|
|
"expected_start": {
|
||
|
|
"display_value": "",
|
||
|
|
"value": ""
|
||
|
|
},
|
||
|
|
"work_end": {
|
||
|
|
"display_value": "",
|
||
|
|
"value": ""
|
||
|
|
},
|
||
|
|
"caller_id": {
|
||
|
|
"display_value": "Ester Da Conceicao Pinheiro Bandeira",
|
||
|
|
"link": "https://caoadev.service-now.com/api/now/table/sys_user/031cfdab97822a14501634a6f053afe1",
|
||
|
|
"value": "031cfdab97822a14501634a6f053afe1"
|
||
|
|
},
|
||
|
|
"reopened_time": {
|
||
|
|
"display_value": "",
|
||
|
|
"value": ""
|
||
|
|
},
|
||
|
|
"resolved_at": {
|
||
|
|
"display_value": "15/07/2025 15:10:04",
|
||
|
|
"value": "2025-07-15 18:10:04"
|
||
|
|
},
|
||
|
|
"u_catalog": {
|
||
|
|
"display_value": "TI",
|
||
|
|
"value": "IT"
|
||
|
|
},
|
||
|
|
"subcategory": {
|
||
|
|
"display_value": "Telefonia Fixa",
|
||
|
|
"value": "Fixed Telephony"
|
||
|
|
},
|
||
|
|
"u_gw_sla_created_on": {
|
||
|
|
"display_value": "12/07/2025 11:04:20",
|
||
|
|
"value": "2025-07-12 14:04:20"
|
||
|
|
},
|
||
|
|
"work_notes": {
|
||
|
|
"display_value": "",
|
||
|
|
"value": ""
|
||
|
|
},
|
||
|
|
"close_code": {
|
||
|
|
"display_value": "Problema resolvido automaticamente",
|
||
|
|
"value": "Issue resolved itself"
|
||
|
|
},
|
||
|
|
"assignment_group": {
|
||
|
|
"display_value": "Sothis",
|
||
|
|
"link": "https://caoadev.service-now.com/api/now/table/sys_user_group/1132c9e01bfad410e77eb9121b4bcbab",
|
||
|
|
"value": "1132c9e01bfad410e77eb9121b4bcbab"
|
||
|
|
},
|
||
|
|
"u_gw_change_id": {
|
||
|
|
"display_value": "d1538c72fb76661023e5f8d65eefdcde",
|
||
|
|
"value": "d1538c72fb76661023e5f8d65eefdcde"
|
||
|
|
},
|
||
|
|
"business_stc": {
|
||
|
|
"display_value": "33,004",
|
||
|
|
"value": "33004"
|
||
|
|
},
|
||
|
|
"cause": {
|
||
|
|
"display_value": "",
|
||
|
|
"value": ""
|
||
|
|
},
|
||
|
|
"description": {
|
||
|
|
"display_value": "A colaboradora informou que seu ramal se encontra fora. Não está recebendo nem fazendo ligações, sejam internas ou externas. Poderiam verificar, por genitleza?\r\nKb não localizado",
|
||
|
|
"value": "A colaboradora informou que seu ramal se encontra fora. Não está recebendo nem fazendo ligações, sejam internas ou externas. Poderiam verificar, por genitleza?\r\nKb não localizado"
|
||
|
|
},
|
||
|
|
"origin_id": {
|
||
|
|
"display_value": "",
|
||
|
|
"value": ""
|
||
|
|
},
|
||
|
|
"calendar_duration": {
|
||
|
|
"display_value": "3 Dias 4 Horas 5 Minutos",
|
||
|
|
"value": "1970-01-04 04:05:44"
|
||
|
|
},
|
||
|
|
"close_notes": {
|
||
|
|
"display_value": "(ORIGEM SOTHIS) Verificado que o monofone estava conectado na entrada de fone de ouvido do telefone. Após conectar na porta correta, validado a normalização",
|
||
|
|
"value": "(ORIGEM SOTHIS) Verificado que o monofone estava conectado na entrada de fone de ouvido do telefone. Após conectar na porta correta, validado a normalização"
|
||
|
|
},
|
||
|
|
"sys_id": {
|
||
|
|
"display_value": "79d3c40c973a26d0501634a6f053af3c",
|
||
|
|
"value": "79d3c40c973a26d0501634a6f053af3c"
|
||
|
|
},
|
||
|
|
"contact_type": {
|
||
|
|
"display_value": "Telefone",
|
||
|
|
"value": "phone"
|
||
|
|
},
|
||
|
|
"sn_esign_esignature_configuration": {
|
||
|
|
"display_value": "",
|
||
|
|
"value": ""
|
||
|
|
},
|
||
|
|
"incident_state": {
|
||
|
|
"display_value": "Encerrado",
|
||
|
|
"value": "7"
|
||
|
|
},
|
||
|
|
"urgency": {
|
||
|
|
"display_value": "2 - Médio(a)",
|
||
|
|
"value": "2"
|
||
|
|
},
|
||
|
|
"problem_id": {
|
||
|
|
"display_value": "",
|
||
|
|
"value": ""
|
||
|
|
},
|
||
|
|
"company": {
|
||
|
|
"display_value": "CAOA",
|
||
|
|
"link": "https://caoadev.service-now.com/api/now/table/core_company/4cb5c4361bb1d410bb0f32681b4bcb8c",
|
||
|
|
"value": "4cb5c4361bb1d410bb0f32681b4bcb8c"
|
||
|
|
},
|
||
|
|
"activity_due": {
|
||
|
|
"display_value": "UNKNOWN",
|
||
|
|
"value": ""
|
||
|
|
},
|
||
|
|
"u_ismobile": {
|
||
|
|
"display_value": "falso",
|
||
|
|
"value": "false"
|
||
|
|
},
|
||
|
|
"severity": {
|
||
|
|
"display_value": "3 - Baixo",
|
||
|
|
"value": "3"
|
||
|
|
},
|
||
|
|
"overview": {
|
||
|
|
"display_value": null,
|
||
|
|
"value": ""
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||
|
|
},
|
||
|
|
"comments": {
|
||
|
|
"display_value": "15/07/2025 15:10:01 - SOTHIS CAOA (Comentários adicionais)\n(ORIGEM SOTHIS) Verificado que o monofone estava conectado na entrada de fone de ouvido do telefone. Após conectar na porta correta, validado a normalização\n\n14/07/2025 13:05:01 - SOTHIS CAOA (Comentários adicionais)\n(ORIGEM SOTHIS) Aguardando retorno da colaboradora\r\n<a href=\"/front/document.send.php?docid=79177&itemtype=Ticket&items_id=32903\" target=\"_blank\" ><img alt=\"53e412bd-ba446868-687529dfbbfb73.83548543\" width=\"355\" src=\"/front/document.send.php?docid=79177&itemtype=Ticket&items_id=32903\" /></a>\n\n",
|
||
|
|
"value": ""
|
||
|
|
},
|
||
|
|
"approval": {
|
||
|
|
"display_value": "Ainda não solicitada",
|
||
|
|
"value": "not requested"
|
||
|
|
},
|
||
|
|
"due_date": {
|
||
|
|
"display_value": "",
|
||
|
|
"value": ""
|
||
|
|
},
|
||
|
|
"sys_mod_count": {
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||
|
|
"display_value": "12",
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||
|
|
"value": "12"
|
||
|
|
},
|
||
|
|
"u_external_tickets": {
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||
|
|
"display_value": "",
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||
|
|
"value": ""
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||
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},
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||
|
|
"reopen_count": {
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||
|
|
"display_value": "0",
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||
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|
"value": "0"
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||
|
|
},
|
||
|
|
"sys_tags": {
|
||
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|
"display_value": "",
|
||
|
|
"value": ""
|
||
|
|
},
|
||
|
|
"u_first_call_resolution": {
|
||
|
|
"display_value": "falso",
|
||
|
|
"value": "false"
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||
|
|
},
|
||
|
|
"u_mobile_telephony": {
|
||
|
|
"display_value": null,
|
||
|
|
"value": ""
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||
|
|
},
|
||
|
|
"location": {
|
||
|
|
"display_value": "YELLOW - BELEM",
|
||
|
|
"link": "https://caoadev.service-now.com/api/now/table/cmn_location/f7223ae91b6f1050e77eb9121b4bcb33",
|
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|
|
"value": "f7223ae91b6f1050e77eb9121b4bcb33"
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||
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|
},
|
||
|
|
"category": {
|
||
|
|
"display_value": "Infraestrutura",
|
||
|
|
"value": "Infrastructure"
|
||
|
|
}
|
||
|
|
},
|
||
|
|
{
|
||
|
|
"promoted_by": {
|
||
|
|
"display_value": "",
|
||
|
|
"value": ""
|
||
|
|
},
|
||
|
|
"parent": {
|
||
|
|
"display_value": "",
|
||
|
|
"value": ""
|
||
|
|
},
|
||
|
|
"caused_by": {
|
||
|
|
"display_value": "",
|
||
|
|
"value": ""
|
||
|
|
},
|
||
|
|
"watch_list": {
|
||
|
|
"display_value": "",
|
||
|
|
"value": ""
|
||
|
|
},
|
||
|
|
"upon_reject": {
|
||
|
|
"display_value": "Cancelar todas as tarefas futuras",
|
||
|
|
"value": "cancel"
|
||
|
|
},
|
||
|
|
"sys_updated_on": {
|
||
|
|
"display_value": "21/07/2025 00:00:16",
|
||
|
|
"value": "2025-07-21 03:00:16"
|
||
|
|
},
|
||
|
|
"origin_table": {
|
||
|
|
"display_value": "",
|
||
|
|
"value": ""
|
||
|
|
},
|
||
|
|
"approval_history": {
|
||
|
|
"display_value": "",
|
||
|
|
"value": ""
|
||
|
|
},
|
||
|
|
"skills": {
|
||
|
|
"display_value": "",
|
||
|
|
"value": ""
|
||
|
|
},
|
||
|
|
"number": {
|
||
|
|
"display_value": "INC0140013",
|
||
|
|
"value": "INC0140013"
|
||
|
|
},
|
||
|
|
"proposed_by": {
|
||
|
|
"display_value": "",
|
||
|
|
"value": ""
|
||
|
|
},
|
||
|
|
"lessons_learned": {
|
||
|
|
"display_value": null,
|
||
|
|
"value": ""
|
||
|
|
},
|
||
|
|
"state": {
|
||
|
|
"display_value": "Encerrado",
|
||
|
|
"value": "7"
|
||
|
|
},
|
||
|
|
"sys_created_by": {
|
||
|
|
"display_value": "marcelo.vaz@caoa.com.br",
|
||
|
|
"value": "marcelo.vaz@caoa.com.br"
|
||
|
|
},
|
||
|
|
"knowledge": {
|
||
|
|
"display_value": "falso",
|
||
|
|
"value": "false"
|
||
|
|
},
|
||
|
|
"order": {
|
||
|
|
"display_value": "",
|
||
|
|
"value": ""
|
||
|
|
},
|
||
|
|
"u_user_liberado": {
|
||
|
|
"display_value": "falso",
|
||
|
|
"value": "false"
|
||
|
|
},
|
||
|
|
"cmdb_ci": {
|
||
|
|
"display_value": "",
|
||
|
|
"value": ""
|
||
|
|
},
|
||
|
|
"u_st_user_rec1": {
|
||
|
|
"display_value": "SOTHIS CAOA",
|
||
|
|
"link": "https://caoadev.service-now.com/api/now/table/sys_user/b131d6ed1b2ba510c5e163923b4bcb77",
|
||
|
|
"value": "b131d6ed1b2ba510c5e163923b4bcb77"
|
||
|
|
},
|
||
|
|
"impact": {
|
||
|
|
"display_value": "2 - Médio(a)",
|
||
|
|
"value": "2"
|
||
|
|
},
|
||
|
|
"active": {
|
||
|
|
"display_value": "falso",
|
||
|
|
"value": "false"
|
||
|
|
},
|
||
|
|
"work_notes_list": {
|
||
|
|
"display_value": "",
|
||
|
|
"value": ""
|
||
|
|
},
|
||
|
|
"priority": {
|
||
|
|
"display_value": "3 - Moderado(a)",
|
||
|
|
"value": "3"
|
||
|
|
},
|
||
|
|
"sys_domain_path": {
|
||
|
|
"display_value": "/",
|
||
|
|
"value": "/"
|
||
|
|
},
|
||
|
|
"business_duration": {
|
||
|
|
"display_value": "19 Horas 3 Minutos",
|
||
|
|
"value": "1970-01-01 19:03:23"
|
||
|
|
},
|
||
|
|
"group_list": {
|
||
|
|
"display_value": "",
|
||
|
|
"value": ""
|
||
|
|
},
|
||
|
|
"approval_set": {
|
||
|
|
"display_value": "",
|
||
|
|
"value": ""
|
||
|
|
},
|
||
|
|
"major_incident_state": {
|
||
|
|
"display_value": null,
|
||
|
|
"value": ""
|
||
|
|
},
|
||
|
|
"universal_request": {
|
||
|
|
"display_value": "",
|
||
|
|
"value": ""
|
||
|
|
},
|
||
|
|
"short_description": {
|
||
|
|
"display_value": "Problemas com Telefonia Fixa",
|
||
|
|
"value": "Problemas com Telefonia Fixa"
|
||
|
|
},
|
||
|
|
"correlation_display": {
|
||
|
|
"display_value": "STI0129503",
|
||
|
|
"value": "STI0129503"
|
||
|
|
},
|
||
|
|
"work_start": {
|
||
|
|
"display_value": "",
|
||
|
|
"value": ""
|
||
|
|
},
|
||
|
|
"additional_assignee_list": {
|
||
|
|
"display_value": "",
|
||
|
|
"value": ""
|
||
|
|
},
|
||
|
|
"u_adp_select": {
|
||
|
|
"display_value": null,
|
||
|
|
"value": ""
|
||
|
|
},
|
||
|
|
"u_gw_change_control": {
|
||
|
|
"display_value": "0",
|
||
|
|
"value": "0"
|
||
|
|
},
|
||
|
|
"notify": {
|
||
|
|
"display_value": "Não notificar",
|
||
|
|
"value": "1"
|
||
|
|
},
|
||
|
|
"service_offering": {
|
||
|
|
"display_value": "",
|
||
|
|
"value": ""
|
||
|
|
},
|
||
|
|
"sys_class_name": {
|
||
|
|
"display_value": "Incidente",
|
||
|
|
"value": "incident"
|
||
|
|
},
|
||
|
|
"closed_by": {
|
||
|
|
"display_value": "SOTHIS CAOA",
|
||
|
|
"link": "https://caoadev.service-now.com/api/now/table/sys_user/b131d6ed1b2ba510c5e163923b4bcb77",
|
||
|
|
"value": "b131d6ed1b2ba510c5e163923b4bcb77"
|
||
|
|
},
|
||
|
|
"follow_up": {
|
||
|
|
"display_value": "",
|
||
|
|
"value": ""
|
||
|
|
},
|
||
|
|
"parent_incident": {
|
||
|
|
"display_value": "",
|
||
|
|
"value": ""
|
||
|
|
},
|
||
|
|
"reopened_by": {
|
||
|
|
"display_value": "",
|
||
|
|
"value": ""
|
||
|
|
},
|
||
|
|
"reassignment_count": {
|
||
|
|
"display_value": "0",
|
||
|
|
"value": "0"
|
||
|
|
},
|
||
|
|
"assigned_to": {
|
||
|
|
"display_value": "SOTHIS CAOA",
|
||
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