snglpi/src/services/servicenowService.js

// src/services/servicenowService.js

const axios = require('axios');
const { logError, logInfo } = require('../utils/logger');

// Configurações da API do ServiceNow
const serviceNowConfig = {
    baseURL: process.env.SERVICENOW_BASE_URL,
    auth: {
        username: process.env.SERVICENOW_USERNAME,
        password: process.env.SERVICENOW_PASSWORD,
    },
};

// Função para buscar um ticket pelo ID
const getTicketById = async (ticketId) => {
    try {
        const response = await axios.get(`/api/now/table/ticket/${ticketId}`, serviceNowConfig);
        logInfo(`Ticket ${ticketId} fetched successfully.`);
        return response.data.result;
    } catch (error) {
        logError(`Error fetching ticket ${ticketId}: ${error.message}`);
        throw error;
    }
};

// Função para criar um novo ticket no ServiceNow
const createTicket = async (ticketData) => {
    try {
        const response = await axios.post('/api/now/table/ticket', ticketData, serviceNowConfig);
        logInfo(`Ticket created successfully with ID: ${response.data.result.sys_id}`);
        return response.data.result;
    } catch (error) {
        logError(`Error creating ticket: ${error.message}`);
        throw error;
    }
};

// Função para atualizar um ticket existente
const updateTicket = async (ticketId, ticketData) => {
    try {
        const response = await axios.put(`/api/now/table/ticket/${ticketId}`, ticketData, serviceNowConfig);
        logInfo(`Ticket ${ticketId} updated successfully.`);
        return response.data.result;
    } catch (error) {
        logError(`Error updating ticket ${ticketId}: ${error.message}`);
        throw error;
    }
};

// Exporta as funções para uso em outros módulos
module.exports = {
    getTicketById,
    createTicket,
    updateTicket,
};