snglpi/src/controllers/processCommentsController.js

const { fetchCommentsFromServiceNow } = require('../services/servicenowService');
const { syncCommentsGlpitoSN, syncCommentsSNtoGlpi } = require('../services/glpiCommentService');
const TicketSyncModel = require('../models/ticketSyncModel');
const TicketGlpiModel = require('../models/ticketGlpiModel');
const { logDebug } = require('../utils/logger');

const processCommentsController = async () => {
    const ticketsToMonitor = await TicketSyncModel.getTicketsToMonitor();
    logDebug(`Tickets em monitoramento: ${ticketsToMonitor.length}`);

    for (const ticket of ticketsToMonitor) {
        const glpiStatus = await TicketGlpiModel.getTicketStatus(ticket.glpi_ticket_id);
        if (glpiStatus === 5) {
            // Regra de negocio: enquanto o GLPI estiver Solucionado, nao manda comentario novo
            // do SN pra dentro do chamado. A decisao de reabertura acontece em
            // processTicketLifecycleController.js, que roda antes deste controlador no ciclo.
            logDebug(`Ticket ${ticket.glpi_ticket_id} permanece Solucionado no GLPI. Comentarios SN -> GLPI bloqueados ate reabertura.`);
            await syncCommentsGlpitoSN(ticket);
            continue;
        }

        const comments = await fetchCommentsFromServiceNow(ticket);
        if (comments.length !== 0) {
            await syncCommentsSNtoGlpi(comments, ticket);
        }

        await syncCommentsGlpitoSN(ticket);
    }
};

module.exports = {
    processCommentsController
};