omnichannel-frontend/src/modules/management/services/knowledgeService.js

import { API_BASE_URL } from '../../../shared/services/apiConfig';

async function request(path, options = {}) {
  const response = await fetch(`${API_BASE_URL}${path}`, {
    headers: {
      'Content-Type': 'application/json',
      ...options.headers,
    },
    ...options,
  });

  if (!response.ok) {
    let message = 'Falha ao consultar base de conhecimento.';
    try {
      const payload = await response.json();
      message = Array.isArray(payload?.message)
        ? payload.message.join(' ')
        : payload?.message || payload?.error || message;
    } catch {
      // Mantem a mensagem padrao quando a API nao devolve JSON.
    }
    throw new Error(message);
  }

  return response.json();
}

export function listRoutingKeywords(areaId) {
  const query = areaId ? `?areaId=${encodeURIComponent(areaId)}` : '';
  return request(`/admin/knowledge/routing-keywords${query}`);
}

export function getBotFlow() {
  return request('/admin/knowledge/bot-flow');
}

export function listBotFlowVersions() {
  return request('/admin/knowledge/bot-flow/versions');
}

export function createBotFlowNode(payload) {
  return request('/admin/knowledge/bot-flow/nodes', {
    method: 'POST',
    body: JSON.stringify(payload),
  });
}

export function updateBotFlowNode(id, payload) {
  return request(`/admin/knowledge/bot-flow/nodes/${id}`, {
    method: 'PUT',
    body: JSON.stringify(payload),
  });
}

export function deleteBotFlowNode(id) {
  return request(`/admin/knowledge/bot-flow/nodes/${id}`, {
    method: 'DELETE',
  });
}

export function publishBotFlow() {
  return request('/admin/knowledge/bot-flow/publish', {
    method: 'POST',
  });
}

export function getTriageFlow() {
  return request('/admin/knowledge/triage-flow');
}

export function updateTriageFlow(payload) {
  return request('/admin/knowledge/triage-flow', {
    method: 'PUT',
    body: JSON.stringify(payload),
  });
}

export function createTriageAudience(payload) {
  return request('/admin/knowledge/triage-flow/audiences', {
    method: 'POST',
    body: JSON.stringify(payload),
  });
}

export function updateTriageAudience(id, payload) {
  return request(`/admin/knowledge/triage-flow/audiences/${id}`, {
    method: 'PUT',
    body: JSON.stringify(payload),
  });
}

export function createTriageIntent(payload) {
  return request('/admin/knowledge/triage-flow/intents', {
    method: 'POST',
    body: JSON.stringify(payload),
  });
}

export function updateTriageIntent(id, payload) {
  return request(`/admin/knowledge/triage-flow/intents/${id}`, {
    method: 'PUT',
    body: JSON.stringify(payload),
  });
}

export function createRoutingKeyword(payload) {
  return request('/admin/knowledge/routing-keywords', {
    method: 'POST',
    body: JSON.stringify(payload),
  });
}

export function updateRoutingKeyword(id, payload) {
  return request(`/admin/knowledge/routing-keywords/${id}`, {
    method: 'PUT',
    body: JSON.stringify(payload),
  });
}

export function deleteRoutingKeyword(id) {
  return request(`/admin/knowledge/routing-keywords/${id}`, {
    method: 'DELETE',
  });
}