diff --git a/src/modules/chat/components/ChatWindow.jsx b/src/modules/chat/components/ChatWindow.jsx
index e63d98b..0bba7b6 100644
--- a/src/modules/chat/components/ChatWindow.jsx
+++ b/src/modules/chat/components/ChatWindow.jsx
@@ -91,21 +91,14 @@ function DateSeparator({ label }) {
   );
 }
 
-function MediaRenderer({ message, contactId, onLoadMedia, isAgent }) {
-  const mediaUrl = useMemo(() => getMediaUrl(message.media), [message.media]);
-  const mimetype = message.media?.mimetype || '';
+function MediaRenderer({ message, isAgent }) {
+  const mediaUrl = message.mediaUrl || useMemo(() => getMediaUrl(message.media), [message.media]);
+  const mimetype = message.mediaMimeType || message.media?.mimetype || '';
   const filename = message.media?.filename || 'arquivo';
 
-  useEffect(() => {
-    if (!message.hasMedia || message.media?.data || message.mediaLoading || message.mediaError) {
-      return;
-    }
-    onLoadMedia?.(contactId, message.id);
-  }, [contactId, message, onLoadMedia]);
+  if (!message.hasMedia && !mediaUrl) return null;
 
-  if (!message.hasMedia && !message.media) return null;
-
-  if (message.mediaLoading || (!message.media?.data && !message.mediaError)) {
+  if (!mediaUrl) {
     return (
       <div
         style={{
@@ -125,14 +118,6 @@ function MediaRenderer({ message, contactId, onLoadMedia, isAgent }) {
     );
   }
 
-  if (message.mediaError) {
-    return (
-      <span style={{ color: isAgent ? '#fff' : 'var(--color-text-soft)', fontWeight: 700 }}>
-        Não foi possível carregar a mídia.
-      </span>
-    );
-  }
-
   if (mimetype.startsWith('image/')) {
     return (
       <a href={mediaUrl} target="_blank" rel="noreferrer" style={{ display: 'block' }}>
@@ -600,8 +585,6 @@ export function ChatWindow({
               >
                 <MediaRenderer
                   message={message}
-                  contactId={safeContact.id}
-                  onLoadMedia={onLoadMedia}
                   isAgent={isAgent}
                 />
                 {parsedText.senderLabel ? (
diff --git a/src/modules/chat/hooks/useChat.js b/src/modules/chat/hooks/useChat.js
index 547390e..d7a993b 100644
--- a/src/modules/chat/hooks/useChat.js
+++ b/src/modules/chat/hooks/useChat.js
@@ -96,14 +96,18 @@ function normalizeChat(chat) {
 function normalizeMessage(message) {
   const id = getSerializedId(message.id) || message.id || `msg-${Date.now()}`;
   const sender = message.sender || (message.fromMe ? 'agent' : 'customer');
+  const mediaUrl = message.mediaUrl || message.media_path || null;
+  const mediaMimeType = message.mediaMimeType || message.media_mime_type || null;
   return {
     id,
     chatId: message.from || message.to || message.chatId,
     sender,
     text: message.body ?? message.text ?? '',
     timestamp: message.timestamp,
-    hasMedia: Boolean(message.hasMedia || message.media),
+    hasMedia: Boolean(message.hasMedia || message.media || mediaUrl),
     media: message.media || null,
+    mediaUrl,
+    mediaMimeType,
     mediaLoading: false,
     mediaError: null,
   };