diff --git a/src/modules/chat/hooks/useChat.js b/src/modules/chat/hooks/useChat.js
index 575a6c0..6bd3a9f 100644
--- a/src/modules/chat/hooks/useChat.js
+++ b/src/modules/chat/hooks/useChat.js
@@ -235,6 +235,8 @@ export function useChat() {
   const currentUserId = getUserId(currentUser);
   const currentUserAreas = getUserAreas(currentUser);
   const isAdminUser = currentUserProfile === 'admin';
+  const canListPresence = ['admin', 'supervisor'].includes(currentUserProfile);
+  const canListAccessUsers = currentUserProfile === 'admin';
   const { status: whatsappStatus, incomingMessage, clearIncomingMessage } = useWhatsappSocket();
   const [contacts, setContacts] = useState([]);
   const [activeContactId, setActiveContactId] = useState('');
@@ -327,8 +329,8 @@ export function useChat() {
       try {
         const [options, users, presences, currentPresence] = await Promise.all([
           getAccessOptions(),
-          getAccessUsers(),
-          listAgentPresence(),
+          canListAccessUsers ? getAccessUsers() : Promise.resolve([]),
+          canListPresence ? listAgentPresence() : Promise.resolve([]),
           currentUserId ? getAgentPresence(currentUserId) : Promise.resolve(null),
         ]);
         if (!isMounted) return;
@@ -350,7 +352,7 @@ export function useChat() {
     return () => {
       isMounted = false;
     };
-  }, [currentUserId]);
+  }, [canListAccessUsers, canListPresence, currentUserId]);
 
   useEffect(() => {
     if (!currentUserId) return undefined;
@@ -359,7 +361,7 @@ export function useChat() {
     async function refreshPresence() {
       try {
         const [presences, currentPresence] = await Promise.all([
-          listAgentPresence(),
+          canListPresence ? listAgentPresence() : Promise.resolve([]),
           getAgentPresence(currentUserId),
         ]);
         if (!isMounted) return;
@@ -376,7 +378,7 @@ export function useChat() {
       isMounted = false;
       window.clearInterval(intervalId);
     };
-  }, [currentUserId]);
+  }, [canListPresence, currentUserId]);
 
   useEffect(() => {
     if (!isPaused) return undefined;
@@ -723,7 +725,7 @@ export function useChat() {
       setPauseSeconds(0);
       setApiError(null);
       await loadChats({ showLoading: true, ignorePause: true });
-      const presences = await listAgentPresence();
+      const presences = canListPresence ? await listAgentPresence() : [];
       setPresenceList(Array.isArray(presences) ? presences : []);
     } catch (error) {
       setApiError(error.message);