omnichannel-frontend/src/modules/chat/hooks/useChat.js

import { useEffect, useMemo, useRef, useState } from 'react';
import { useWhatsappSocket } from '../../../shared/hooks/useWhatsappSocket';
import { API_BASE_URL } from '../../../shared/services/apiConfig';
import {
  attendantsByArea,
  chatContacts,
  transferAreas,
} from '../services/chatMocks';

function buildInitialMessages() {
  return chatContacts.reduce((acc, contact) => {
    acc[contact.id] = contact.messages;
    return acc;
  }, {});
}

function getSerializedId(value) {
  if (!value) return '';
  if (typeof value === 'string') return value;
  return value._serialized || `${value.user || ''}@${value.server || 'c.us'}`;
}

function formatTime(timestamp) {
  if (!timestamp) return '';
  const date = new Date(timestamp * 1000);
  return date.toLocaleTimeString('pt-BR', { hour: '2-digit', minute: '2-digit' });
}

function getContactName(chat) {
  const serializedId = getSerializedId(chat.id);
  return chat.name || chat.pushname || serializedId.split('@')[0] || 'Contato';
}

function getPreviewFromMessage(message) {
  if (message?.body) return message.body;
  if (message?.text) return message.text;
  if (message?.hasMedia || message?.media) return '[Midia]';
  return '';
}

function normalizeChat(chat) {
  const id = getSerializedId(chat.id);
  const lastActivitySeconds = chat.timestamp ? Math.floor(Date.now() / 1000) - chat.timestamp : null;
  const isRecentlyActive = lastActivitySeconds !== null && lastActivitySeconds < 300;

  return {
    id,
    name: getContactName(chat),
    channel: 'WhatsApp',
    status: isRecentlyActive ? 'online' : 'away',
    area: chat.assignment?.area_id ? String(chat.assignment.area_id) : 'Suporte',
    lastSeen: isRecentlyActive
      ? 'Online agora'
      : chat.timestamp
        ? `Visto as ${formatTime(chat.timestamp)}`
        : 'Sem atividade recente',
    preview: chat.preview || chat.lastMessage?.body || '',
    time: formatTime(chat.timestamp) || 'Agora',
    unread: chat.unreadCount || 0,
    assignment: chat.assignment || null,
  };
}

function normalizeMessage(message) {
  const id = getSerializedId(message.id) || message.id || `msg-${Date.now()}`;
  const sender = message.sender || (message.fromMe ? 'agent' : 'customer');
  return {
    id,
    chatId: message.from || message.to || message.chatId,
    sender,
    text: message.body ?? message.text ?? '',
    timestamp: message.timestamp,
    hasMedia: Boolean(message.hasMedia || message.media),
    media: message.media || null,
    mediaLoading: false,
    mediaError: null,
  };
}

function fileToBase64(file) {
  return new Promise((resolve, reject) => {
    const reader = new FileReader();
    reader.onload = () => {
      const result = String(reader.result || '');
      resolve(result.includes(',') ? result.split(',')[1] : result);
    };
    reader.onerror = reject;
    reader.readAsDataURL(file);
  });
}

function buildFallbackContacts() {
  return chatContacts.map((contact) => ({ ...contact }));
}

export function useChat() {
  const { incomingMessage, clearIncomingMessage } = useWhatsappSocket();
  const [contacts, setContacts] = useState(buildFallbackContacts);
  const [activeContactId, setActiveContactId] = useState(chatContacts[0].id);
  const [messagesByContact, setMessagesByContact] = useState(buildInitialMessages);
  const [draft, setDraft] = useState('');
  const [attachedFile, setAttachedFile] = useState(null);
  const [selectedArea, setSelectedArea] = useState(chatContacts[0].area);
  const [isTransferOpen, setIsTransferOpen] = useState(false);
  const [transferArea, setTransferArea] = useState('Suporte');
  const [transferAttendant, setTransferAttendant] = useState(attendantsByArea.Suporte[0]);
  const [transferNote, setTransferNote] = useState('');
  const [isReplying] = useState(false);
  const [isLoadingChats, setIsLoadingChats] = useState(false);
  const [isLoadingMessages, setIsLoadingMessages] = useState(false);
  const [apiError, setApiError] = useState(null);
  const activeContactRef = useRef(activeContactId);

  const activeContact = useMemo(
    () => contacts.find((contact) => contact.id === activeContactId) || contacts[0],
    [contacts, activeContactId],
  );

  const messages = messagesByContact[activeContactId] || [];
  const attendants = attendantsByArea[transferArea] || [];

  useEffect(() => {
    setSelectedArea(activeContact.area);
  }, [activeContact]);

  useEffect(() => {
    setTransferAttendant(attendants[0] || '');
  }, [transferArea]);

  useEffect(() => {
    activeContactRef.current = activeContactId;
  }, [activeContactId]);

  useEffect(() => {
    let isMounted = true;

    async function loadChats() {
      setIsLoadingChats(true);
      try {
        const response = await fetch(`${API_BASE_URL}/whatsapp/chats`);
        if (!response.ok) throw new Error('Falha ao carregar chats do WhatsApp.');
        const data = await response.json();
        if (!isMounted || !Array.isArray(data) || data.length === 0) return;

        const nextContacts = data.map(normalizeChat);
        setContacts(nextContacts);
        setActiveContactId((current) =>
          nextContacts.some((contact) => contact.id === current) ? current : nextContacts[0].id,
        );
        setApiError(null);
      } catch (error) {
        if (isMounted) setApiError(error.message);
      } finally {
        if (isMounted) setIsLoadingChats(false);
      }
    }

    loadChats();
    const intervalId = window.setInterval(loadChats, 30000);
    return () => {
      isMounted = false;
      window.clearInterval(intervalId);
    };
  }, []);

  useEffect(() => {
    if (!activeContactId) return;
    let isMounted = true;

    async function loadMessages() {
      if (!activeContactId.includes('@')) return;
      setIsLoadingMessages(true);
      try {
        const response = await fetch(`${API_BASE_URL}/whatsapp/messages/${encodeURIComponent(activeContactId)}`);
        if (!response.ok) throw new Error('Falha ao carregar mensagens do WhatsApp.');
        const data = await response.json();
        if (!isMounted || !Array.isArray(data)) return;
        setMessagesByContact((current) => ({
          ...current,
          [activeContactId]: data.map((message) => ({
            ...normalizeMessage(message),
            chatId: activeContactId,
          })),
        }));
        setApiError(null);
      } catch (error) {
        if (isMounted) setApiError(error.message);
      } finally {
        if (isMounted) setIsLoadingMessages(false);
      }
    }

    loadMessages();
    return () => {
      isMounted = false;
    };
  }, [activeContactId]);

  useEffect(() => {
    if (!incomingMessage) return;
    const contactId = incomingMessage.from || incomingMessage.to || incomingMessage.chatId;
    if (!contactId) return;

    const message = {
      ...normalizeMessage(incomingMessage),
      chatId: contactId,
    };
    const preview = getPreviewFromMessage(message);

    setMessagesByContact((current) => {
      const currentMessages = current[contactId] || [];
      if (currentMessages.some((item) => item.id === message.id)) return current;
      return {
        ...current,
        [contactId]: [...currentMessages, message],
      };
    });

    setContacts((current) => {
      const existing = current.find((contact) => contact.id === contactId);
      const nextContact = {
        ...(existing || {
          id: contactId,
          name: incomingMessage.notifyName || contactId.split('@')[0],
          channel: 'WhatsApp',
          status: 'online',
          area: 'Suporte',
          lastSeen: 'Online agora',
          unread: 0,
        }),
        preview,
        time: 'Agora',
        unread:
          incomingMessage.fromMe || contactId === activeContactRef.current
            ? 0
            : (existing?.unread || 0) + 1,
      };
      return [nextContact, ...current.filter((contact) => contact.id !== contactId)];
    });

    clearIncomingMessage();
  }, [incomingMessage, clearIncomingMessage]);

  function updateContactPreview(contactId, preview, media) {
    setContacts((current) =>
      current.map((contact) =>
        contact.id === contactId
          ? { ...contact, preview: media ? `[Midia: ${media.filename || 'Arquivo'}]` : preview, time: 'Agora', unread: 0 }
          : contact,
      ),
    );
  }

  async function attachFile(file) {
    if (!file) return;
    const data = await fileToBase64(file);
    setAttachedFile({
      name: file.name,
      type: file.type || 'application/octet-stream',
      data,
    });
  }

  function removeAttachedFile() {
    setAttachedFile(null);
  }

  async function hydrateMessageMedia(contactId, messageId) {
    if (!contactId || !messageId) return;

    setMessagesByContact((current) => ({
      ...current,
      [contactId]: (current[contactId] || []).map((message) =>
        message.id === messageId ? { ...message, mediaLoading: true, mediaError: null } : message,
      ),
    }));

    try {
      const response = await fetch(
        `${API_BASE_URL}/whatsapp/media/${encodeURIComponent(contactId)}/${encodeURIComponent(messageId)}`,
      );
      if (!response.ok) throw new Error('Falha ao carregar midia.');
      const media = await response.json();
      setMessagesByContact((current) => ({
        ...current,
        [contactId]: (current[contactId] || []).map((message) =>
          message.id === messageId ? { ...message, media, mediaLoading: false } : message,
        ),
      }));
    } catch (error) {
      setMessagesByContact((current) => ({
        ...current,
        [contactId]: (current[contactId] || []).map((message) =>
          message.id === messageId
            ? { ...message, mediaLoading: false, mediaError: error.message || 'Erro ao carregar midia.' }
            : message,
        ),
      }));
    }
  }

  async function sendMessage() {
    const trimmed = draft.trim();
    if (!trimmed && !attachedFile) {
      return;
    }

    const media = attachedFile
      ? {
          data: attachedFile.data,
          mimetype: attachedFile.type,
          filename: attachedFile.name,
        }
      : null;
    const newMessage = {
      id: `temp-${Date.now()}`,
      chatId: activeContactId,
      sender: 'agent',
      text: trimmed,
      hasMedia: Boolean(media),
      media,
    };

    setMessagesByContact((current) => ({
      ...current,
      [activeContactId]: [...(current[activeContactId] || []), newMessage],
    }));
    updateContactPreview(activeContactId, trimmed || '[Midia]', media);
    setDraft('');
    setAttachedFile(null);

    if (!activeContactId.includes('@')) return;

    try {
      await fetch(`${API_BASE_URL}/whatsapp/send`, {
        method: 'POST',
        headers: { 'Content-Type': 'application/json' },
        body: JSON.stringify({
          to: activeContactId,
          message: trimmed,
          media,
        }),
      });
      setApiError(null);
    } catch (error) {
      setApiError(error.message);
    }
  }

  function submitTransfer() {
    const note = transferNote.trim();
    const transferMessage = note
      ? `Transferencia solicitada para ${transferArea} com ${transferAttendant}. Obs: ${note}`
      : `Transferencia solicitada para ${transferArea} com ${transferAttendant}.`;

    setMessagesByContact((current) => ({
      ...current,
      [activeContactId]: [
        ...(current[activeContactId] || []),
        { id: Date.now() + 2, sender: 'system', text: transferMessage },
      ],
    }));

    setContacts((current) =>
      current.map((contact) =>
        contact.id === activeContactId ? { ...contact, area: transferArea } : contact,
      ),
    );
    setSelectedArea(transferArea);
    setIsTransferOpen(false);
    setTransferNote('');
  }

  return {
    contacts,
    activeContact,
    activeContactId,
    setActiveContactId,
    messages,
    draft,
    setDraft,
    attachedFile,
    attachFile,
    removeAttachedFile,
    sendMessage,
    hydrateMessageMedia,
    isReplying,
    isLoadingChats,
    isLoadingMessages,
    apiError,
    selectedArea,
    setSelectedArea,
    isTransferOpen,
    setIsTransferOpen,
    transferArea,
    setTransferArea,
    transferAreas,
    attendants,
    transferAttendant,
    setTransferAttendant,
    transferNote,
    setTransferNote,
    submitTransfer,
  };
}