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FIX: Bug de duplicação de mensganes no HubSoft consertado

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This commit is contained in:
Rafael Alves Lopes 2026-01-06 11:20:57 -03:00
parent 0b66f26f60
commit f64dafa2e1
2 changed files with 39 additions and 7 deletions
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35
src/infra/api/hubsoft.client.js
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@ -14,9 +14,6 @@ async function sendHubsoftMessage(atendimentoId, mensagem) {
const url = `${hubsoft.atendimentosUrl}adicionar_mensagem/${atendimentoId}`
const payload = { mensagem }
console.log('URL:', url)
console.log('Payload:', payload)
try {
logInfo(`Enviando mensagem para atendimento HubSoft ${atendimentoId}`)
@ -38,6 +35,36 @@ async function sendHubsoftMessage(atendimentoId, mensagem) {
}
}
/**
* Encerra um atendimento no HubSoft
*/
async function close(atendimentoId, mensagem) {
try {
const token = await getAuthToken();
const response = await axios.put(`${hubsoft.atendimentosUrl}${atendimentoId}`, {
"fechar_atendimento": true,
"parametros_fechamento": {
"descricao_fechamento": mensagem
}
},
{
headers: {
'Authorization': `Bearer ${token}`,
'Content-Type': 'application/json'
}
});
return response.data;
} catch (error) {
logError(`Erro ao fechar atendimento ID ${atendimentoId}:`, error.response ? error.response.data : error.message);
throw error;
}
};
module.exports = {
sendHubsoftMessage
sendHubsoftMessage,
close
}

11
src/modules/comments/useCases/syncGlpiCommentToHub.usecase.js
View File

@ -2,7 +2,7 @@
const repository = require('../repositories/comment.repository')
const { sanitizeGLPIComment } = require('../../../shared/utils/commentSanitizer')
const { logInfo, logError, logWarn } = require('../../../shared/utils/logger')
const { logInfo, logError, logWarning } = require('../../../shared/utils/logger')
async function sync({ glpiTicketId, glpiMessageId, rawContent }) {
logInfo(`[COMMENTS][GLPI->HUB] Ticket ${glpiTicketId}`)
@ -10,7 +10,7 @@ async function sync({ glpiTicketId, glpiMessageId, rawContent }) {
try {
const syncRecord = await repository.getSyncByGlpiId(glpiTicketId)
if (!syncRecord?.hubsoft_ticket_id) {
logWarn('[COMMENTS][GLPI->HUB] Ticket sem vínculo com Hubsoft')
logWarning('[COMMENTS][GLPI->HUB] Ticket sem vínculo com Hubsoft')
return
}
@ -31,13 +31,18 @@ async function sync({ glpiTicketId, glpiMessageId, rawContent }) {
content
)
await repository.insertSyncComment({
source: 'glpi',
syncDataId: syncRecord.id,
sourceSystem: 'glpi',
sourceCommentId: glpiMessageId,
destinationCommentId: hubsoftMessageId,
hubsoftTicketId: syncRecord.hubsoft_ticket_id,
glpiTicketId,
content,
author: 'glpi-user',
status: 'synced'
})