diff --git a/app.js b/app.js
index 6247062..8eb42df 100644
--- a/app.js
+++ b/app.js
@@ -1,4 +1,4 @@
 const hubsoftController = require('./controller/processController.js');
 
-/// Inicia o processamento dos atendimentos
+// Inicia o processamento dos atendimentos
 hubsoftController.processaAtendimentos(skipHubSoft = true);
\ No newline at end of file
diff --git a/node_modules/.package-lock.json b/node_modules/.package-lock.json
index eb27a46..932a46f 100644
--- a/node_modules/.package-lock.json
+++ b/node_modules/.package-lock.json
@@ -46,13 +46,33 @@
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       "license": "MIT"
     },
-    "node_modules/aws-ssl-profiles": {
-      "version": "1.1.2",
-      "resolved": "https://registry.npmjs.org/aws-ssl-profiles/-/aws-ssl-profiles-1.1.2.tgz",
-      "integrity": "sha512-NZKeq9AfyQvEeNlN0zSYAaWrmBffJh3IELMZfRpJVWgrpEbtEpnjvzqBPf+mxoI287JohRDoa+/nsfqqiZmF6g==",
+    "node_modules/call-bind-apply-helpers": {
+      "version": "1.0.2",
+      "resolved": "https://registry.npmjs.org/call-bind-apply-helpers/-/call-bind-apply-helpers-1.0.2.tgz",
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       "license": "MIT",
+      "dependencies": {
+        "es-errors": "^1.3.0",
+        "function-bind": "^1.1.2"
+      },
       "engines": {
-        "node": ">= 6.0.0"
+        "node": ">= 0.4"
+      }
+    },
+    "node_modules/call-bound": {
+      "version": "1.0.4",
+      "resolved": "https://registry.npmjs.org/call-bound/-/call-bound-1.0.4.tgz",
+      "integrity": "sha512-+ys997U96po4Kx/ABpBCqhA9EuxJaQWDQg7295H4hBphv3IZg0boBKuwYpt4YXp6MZ5AmZQnU/tyMTlRpaSejg==",
+      "license": "MIT",
+      "dependencies": {
+        "call-bind-apply-helpers": "^1.0.2",
+        "get-intrinsic": "^1.3.0"
+      },
+      "engines": {
+        "node": ">= 0.4"
+      },
+      "funding": {
+        "url": "https://github.com/sponsors/ljharb"
       }
     },
     "node_modules/color": {
@@ -122,12 +142,56 @@
         "url": "https://dotenvx.com"
       }
     },
+    "node_modules/dunder-proto": {
+      "version": "1.0.1",
+      "resolved": "https://registry.npmjs.org/dunder-proto/-/dunder-proto-1.0.1.tgz",
+      "integrity": "sha512-KIN/nDJBQRcXw0MLVhZE9iQHmG68qAVIBg9CqmUYjmQIhgij9U5MFvrqkUL5FbtyyzZuOeOt0zdeRe4UY7ct+A==",
+      "license": "MIT",
+      "dependencies": {
+        "call-bind-apply-helpers": "^1.0.1",
+        "es-errors": "^1.3.0",
+        "gopd": "^1.2.0"
+      },
+      "engines": {
+        "node": ">= 0.4"
+      }
+    },
     "node_modules/enabled": {
       "version": "2.0.0",
       "resolved": "https://registry.npmjs.org/enabled/-/enabled-2.0.0.tgz",
       "integrity": "sha512-AKrN98kuwOzMIdAizXGI86UFBoo26CL21UM763y1h/GMSJ4/OHU9k2YlsmBpyScFo/wbLzWQJBMCW4+IO3/+OQ==",
       "license": "MIT"
     },
+    "node_modules/es-define-property": {
+      "version": "1.0.1",
+      "resolved": "https://registry.npmjs.org/es-define-property/-/es-define-property-1.0.1.tgz",
+      "integrity": "sha512-e3nRfgfUZ4rNGL232gUgX06QNyyez04KdjFrF+LTRoOXmrOgFKDg4BCdsjW8EnT69eqdYGmRpJwiPVYNrCaW3g==",
+      "license": "MIT",
+      "engines": {
+        "node": ">= 0.4"
+      }
+    },
+    "node_modules/es-errors": {
+      "version": "1.3.0",
+      "resolved": "https://registry.npmjs.org/es-errors/-/es-errors-1.3.0.tgz",
+      "integrity": "sha512-Zf5H2Kxt2xjTvbJvP2ZWLEICxA6j+hAmMzIlypy4xcBg1vKVnx89Wy0GbS+kf5cwCVFFzdCFh2XSCFNULS6csw==",
+      "license": "MIT",
+      "engines": {
+        "node": ">= 0.4"
+      }
+    },
+    "node_modules/es-object-atoms": {
+      "version": "1.1.1",
+      "resolved": "https://registry.npmjs.org/es-object-atoms/-/es-object-atoms-1.1.1.tgz",
+      "integrity": "sha512-FGgH2h8zKNim9ljj7dankFPcICIK9Cp5bm+c2gQSYePhpaG5+esrLODihIorn+Pe6FGJzWhXQotPv73jTaldXA==",
+      "license": "MIT",
+      "dependencies": {
+        "es-errors": "^1.3.0"
+      },
+      "engines": {
+        "node": ">= 0.4"
+      }
+    },
     "node_modules/fecha": {
       "version": "4.2.3",
       "resolved": "https://registry.npmjs.org/fecha/-/fecha-4.2.3.tgz",
@@ -140,29 +204,86 @@
       "integrity": "sha512-GRnmB5gPyJpAhTQdSZTSp9uaPSvl09KoYcMQtsB9rQoOmzs9dH6ffeccH+Z+cv6P68Hu5bC6JjRh4Ah/mHSNRw==",
       "license": "MIT"
     },
-    "node_modules/generate-function": {
-      "version": "2.3.1",
-      "resolved": "https://registry.npmjs.org/generate-function/-/generate-function-2.3.1.tgz",
-      "integrity": "sha512-eeB5GfMNeevm/GRYq20ShmsaGcmI81kIX2K9XQx5miC8KdHaC6Jm0qQ8ZNeGOi7wYB8OsdxKs+Y2oVuTFuVwKQ==",
+    "node_modules/function-bind": {
+      "version": "1.1.2",
+      "resolved": "https://registry.npmjs.org/function-bind/-/function-bind-1.1.2.tgz",
+      "integrity": "sha512-7XHNxH7qX9xG5mIwxkhumTox/MIRNcOgDrxWsMt2pAr23WHp6MrRlN7FBSFpCpr+oVO0F744iUgR82nJMfG2SA==",
       "license": "MIT",
-      "dependencies": {
-        "is-property": "^1.0.2"
+      "funding": {
+        "url": "https://github.com/sponsors/ljharb"
       }
     },
-    "node_modules/iconv-lite": {
-      "version": "0.7.0",
-      "resolved": "https://registry.npmjs.org/iconv-lite/-/iconv-lite-0.7.0.tgz",
-      "integrity": "sha512-cf6L2Ds3h57VVmkZe+Pn+5APsT7FpqJtEhhieDCvrE2MK5Qk9MyffgQyuxQTm6BChfeZNtcOLHp9IcWRVcIcBQ==",
+    "node_modules/get-intrinsic": {
+      "version": "1.3.0",
+      "resolved": "https://registry.npmjs.org/get-intrinsic/-/get-intrinsic-1.3.0.tgz",
+      "integrity": "sha512-9fSjSaos/fRIVIp+xSJlE6lfwhES7LNtKaCBIamHsjr2na1BiABJPo0mOjjz8GJDURarmCPGqaiVg5mfjb98CQ==",
       "license": "MIT",
       "dependencies": {
-        "safer-buffer": ">= 2.1.2 < 3.0.0"
+        "call-bind-apply-helpers": "^1.0.2",
+        "es-define-property": "^1.0.1",
+        "es-errors": "^1.3.0",
+        "es-object-atoms": "^1.1.1",
+        "function-bind": "^1.1.2",
+        "get-proto": "^1.0.1",
+        "gopd": "^1.2.0",
+        "has-symbols": "^1.1.0",
+        "hasown": "^2.0.2",
+        "math-intrinsics": "^1.1.0"
       },
       "engines": {
-        "node": ">=0.10.0"
+        "node": ">= 0.4"
       },
       "funding": {
-        "type": "opencollective",
-        "url": "https://opencollective.com/express"
+        "url": "https://github.com/sponsors/ljharb"
+      }
+    },
+    "node_modules/get-proto": {
+      "version": "1.0.1",
+      "resolved": "https://registry.npmjs.org/get-proto/-/get-proto-1.0.1.tgz",
+      "integrity": "sha512-sTSfBjoXBp89JvIKIefqw7U2CCebsc74kiY6awiGogKtoSGbgjYE/G/+l9sF3MWFPNc9IcoOC4ODfKHfxFmp0g==",
+      "license": "MIT",
+      "dependencies": {
+        "dunder-proto": "^1.0.1",
+        "es-object-atoms": "^1.0.0"
+      },
+      "engines": {
+        "node": ">= 0.4"
+      }
+    },
+    "node_modules/gopd": {
+      "version": "1.2.0",
+      "resolved": "https://registry.npmjs.org/gopd/-/gopd-1.2.0.tgz",
+      "integrity": "sha512-ZUKRh6/kUFoAiTAtTYPZJ3hw9wNxx+BIBOijnlG9PnrJsCcSjs1wyyD6vJpaYtgnzDrKYRSqf3OO6Rfa93xsRg==",
+      "license": "MIT",
+      "engines": {
+        "node": ">= 0.4"
+      },
+      "funding": {
+        "url": "https://github.com/sponsors/ljharb"
+      }
+    },
+    "node_modules/has-symbols": {
+      "version": "1.1.0",
+      "resolved": "https://registry.npmjs.org/has-symbols/-/has-symbols-1.1.0.tgz",
+      "integrity": "sha512-1cDNdwJ2Jaohmb3sg4OmKaMBwuC48sYni5HUw2DvsC8LjGTLK9h+eb1X6RyuOHe4hT0ULCW68iomhjUoKUqlPQ==",
+      "license": "MIT",
+      "engines": {
+        "node": ">= 0.4"
+      },
+      "funding": {
+        "url": "https://github.com/sponsors/ljharb"
+      }
+    },
+    "node_modules/hasown": {
+      "version": "2.0.2",
+      "resolved": "https://registry.npmjs.org/hasown/-/hasown-2.0.2.tgz",
+      "integrity": "sha512-0hJU9SCPvmMzIBdZFqNPXWa6dqh7WdH0cII9y+CyS8rG3nL48Bclra9HmKhVVUHyPWNH5Y7xDwAB7bfgSjkUMQ==",
+      "license": "MIT",
+      "dependencies": {
+        "function-bind": "^1.1.2"
+      },
+      "engines": {
+        "node": ">= 0.4"
       }
     },
     "node_modules/inherits": {
@@ -212,34 +333,13 @@
         "node": ">= 12.0.0"
       }
     },
-    "node_modules/long": {
-      "version": "5.3.2",
-      "resolved": "https://registry.npmjs.org/long/-/long-5.3.2.tgz",
-      "integrity": "sha512-mNAgZ1GmyNhD7AuqnTG3/VQ26o760+ZYBPKjPvugO8+nLbYfX6TVpJPseBvopbdY+qpZ/lKUnmEc1LeZYS3QAA==",
-      "license": "Apache-2.0"
-    },
-    "node_modules/lru-cache": {
-      "version": "7.18.3",
-      "resolved": "https://registry.npmjs.org/lru-cache/-/lru-cache-7.18.3.tgz",
-      "integrity": "sha512-jumlc0BIUrS3qJGgIkWZsyfAM7NCWiBcCDhnd+3NNM5KbBmLTgHVfWBcg6W+rLUsIpzpERPsvwUP7CckAQSOoA==",
-      "license": "ISC",
-      "engines": {
-        "node": ">=12"
-      }
-    },
-    "node_modules/lru.min": {
-      "version": "1.1.2",
-      "resolved": "https://registry.npmjs.org/lru.min/-/lru.min-1.1.2.tgz",
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+    "node_modules/math-intrinsics": {
+      "version": "1.1.0",
+      "resolved": "https://registry.npmjs.org/math-intrinsics/-/math-intrinsics-1.1.0.tgz",
+      "integrity": "sha512-/IXtbwEk5HTPyEwyKX6hGkYXxM9nbj64B+ilVJnC/R6B0pH5G4V3b0pVbL7DBj4tkhBAppbQUlf6F6Xl9LHu1g==",
       "license": "MIT",
       "engines": {
-        "bun": ">=1.0.0",
-        "deno": ">=1.30.0",
-        "node": ">=8.0.0"
-      },
-      "funding": {
-        "type": "github",
-        "url": "https://github.com/sponsors/wellwelwel"
+        "node": ">= 0.4"
       }
     },
     "node_modules/ms": {
@@ -248,36 +348,16 @@
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       "license": "MIT"
     },
-    "node_modules/mysql2": {
-      "version": "3.15.2",
-      "resolved": "https://registry.npmjs.org/mysql2/-/mysql2-3.15.2.tgz",
-      "integrity": "sha512-kFm5+jbwR5mC+lo+3Cy46eHiykWSpUtTLOH3GE+AR7GeLq8PgfJcvpMiyVWk9/O53DjQsqm6a3VOOfq7gYWFRg==",
+    "node_modules/object-inspect": {
+      "version": "1.13.4",
+      "resolved": "https://registry.npmjs.org/object-inspect/-/object-inspect-1.13.4.tgz",
+      "integrity": "sha512-W67iLl4J2EXEGTbfeHCffrjDfitvLANg0UlX3wFUUSTx92KXRFegMHUVgSqE+wvhAbi4WqjGg9czysTV2Epbew==",
       "license": "MIT",
-      "dependencies": {
-        "aws-ssl-profiles": "^1.1.1",
-        "denque": "^2.1.0",
-        "generate-function": "^2.3.1",
-        "iconv-lite": "^0.7.0",
-        "long": "^5.2.1",
-        "lru.min": "^1.0.0",
-        "named-placeholders": "^1.1.3",
-        "seq-queue": "^0.0.5",
-        "sqlstring": "^2.3.2"
-      },
       "engines": {
-        "node": ">= 8.0"
-      }
-    },
-    "node_modules/named-placeholders": {
-      "version": "1.1.3",
-      "resolved": "https://registry.npmjs.org/named-placeholders/-/named-placeholders-1.1.3.tgz",
-      "integrity": "sha512-eLoBxg6wE/rZkJPhU/xRX1WTpkFEwDJEN96oxFrTsqBdbT5ec295Q+CoHrL9IT0DipqKhmGcaZmwOt8OON5x1w==",
-      "license": "MIT",
-      "dependencies": {
-        "lru-cache": "^7.14.1"
+        "node": ">= 0.4"
       },
-      "engines": {
-        "node": ">=12.0.0"
+      "funding": {
+        "url": "https://github.com/sponsors/ljharb"
       }
     },
     "node_modules/one-time": {
@@ -417,6 +497,21 @@
         "node": ">=0.10.0"
       }
     },
+    "node_modules/qs": {
+      "version": "6.14.0",
+      "resolved": "https://registry.npmjs.org/qs/-/qs-6.14.0.tgz",
+      "integrity": "sha512-YWWTjgABSKcvs/nWBi9PycY/JiPJqOD4JA6o9Sej2AtvSGarXxKC3OQSk4pAarbdQlKAh5D4FCQkJNkW+GAn3w==",
+      "license": "BSD-3-Clause",
+      "dependencies": {
+        "side-channel": "^1.1.0"
+      },
+      "engines": {
+        "node": ">=0.6"
+      },
+      "funding": {
+        "url": "https://github.com/sponsors/ljharb"
+      }
+    },
     "node_modules/readable-stream": {
       "version": "3.6.2",
       "resolved": "https://registry.npmjs.org/readable-stream/-/readable-stream-3.6.2.tgz",
@@ -460,16 +555,77 @@
         "node": ">=10"
       }
     },
-    "node_modules/safer-buffer": {
-      "version": "2.1.2",
-      "resolved": "https://registry.npmjs.org/safer-buffer/-/safer-buffer-2.1.2.tgz",
-      "integrity": "sha512-YZo3K82SD7Riyi0E1EQPojLz7kpepnSQI9IyPbHHg1XXXevb5dJI7tpyN2ADxGcQbHG7vcyRHk0cbwqcQriUtg==",
-      "license": "MIT"
+    "node_modules/side-channel": {
+      "version": "1.1.0",
+      "resolved": "https://registry.npmjs.org/side-channel/-/side-channel-1.1.0.tgz",
+      "integrity": "sha512-ZX99e6tRweoUXqR+VBrslhda51Nh5MTQwou5tnUDgbtyM0dBgmhEDtWGP/xbKn6hqfPRHujUNwz5fy/wbbhnpw==",
+      "license": "MIT",
+      "dependencies": {
+        "es-errors": "^1.3.0",
+        "object-inspect": "^1.13.3",
+        "side-channel-list": "^1.0.0",
+        "side-channel-map": "^1.0.1",
+        "side-channel-weakmap": "^1.0.2"
+      },
+      "engines": {
+        "node": ">= 0.4"
+      },
+      "funding": {
+        "url": "https://github.com/sponsors/ljharb"
+      }
     },
-    "node_modules/seq-queue": {
-      "version": "0.0.5",
-      "resolved": "https://registry.npmjs.org/seq-queue/-/seq-queue-0.0.5.tgz",
-      "integrity": "sha512-hr3Wtp/GZIc/6DAGPDcV4/9WoZhjrkXsi5B/07QgX8tsdc6ilr7BFM6PM6rbdAX1kFSDYeZGLipIZZKyQP0O5Q=="
+    "node_modules/side-channel-list": {
+      "version": "1.0.0",
+      "resolved": "https://registry.npmjs.org/side-channel-list/-/side-channel-list-1.0.0.tgz",
+      "integrity": "sha512-FCLHtRD/gnpCiCHEiJLOwdmFP+wzCmDEkc9y7NsYxeF4u7Btsn1ZuwgwJGxImImHicJArLP4R0yX4c2KCrMrTA==",
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+      "dependencies": {
+        "es-errors": "^1.3.0",
+        "object-inspect": "^1.13.3"
+      },
+      "engines": {
+        "node": ">= 0.4"
+      },
+      "funding": {
+        "url": "https://github.com/sponsors/ljharb"
+      }
+    },
+    "node_modules/side-channel-map": {
+      "version": "1.0.1",
+      "resolved": "https://registry.npmjs.org/side-channel-map/-/side-channel-map-1.0.1.tgz",
+      "integrity": "sha512-VCjCNfgMsby3tTdo02nbjtM/ewra6jPHmpThenkTYh8pG9ucZ/1P8So4u4FGBek/BjpOVsDCMoLA/iuBKIFXRA==",
+      "license": "MIT",
+      "dependencies": {
+        "call-bound": "^1.0.2",
+        "es-errors": "^1.3.0",
+        "get-intrinsic": "^1.2.5",
+        "object-inspect": "^1.13.3"
+      },
+      "engines": {
+        "node": ">= 0.4"
+      },
+      "funding": {
+        "url": "https://github.com/sponsors/ljharb"
+      }
+    },
+    "node_modules/side-channel-weakmap": {
+      "version": "1.0.2",
+      "resolved": "https://registry.npmjs.org/side-channel-weakmap/-/side-channel-weakmap-1.0.2.tgz",
+      "integrity": "sha512-WPS/HvHQTYnHisLo9McqBHOJk2FkHO/tlpvldyrnem4aeQp4hai3gythswg6p01oSoTl58rcpiFAjF2br2Ak2A==",
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+      "dependencies": {
+        "call-bound": "^1.0.2",
+        "es-errors": "^1.3.0",
+        "get-intrinsic": "^1.2.5",
+        "object-inspect": "^1.13.3",
+        "side-channel-map": "^1.0.1"
+      },
+      "engines": {
+        "node": ">= 0.4"
+      },
+      "funding": {
+        "url": "https://github.com/sponsors/ljharb"
+      }
     },
     "node_modules/split2": {
       "version": "4.2.0",
diff --git a/package-lock.json b/package-lock.json
index 388c6df..93a04fa 100644
--- a/package-lock.json
+++ b/package-lock.json
@@ -12,6 +12,7 @@
         "dotenv": "^17.2.3",
         "mysql2": "^3.15.2",
         "pg": "^8.16.3",
+        "qs": "^6.14.0",
         "winston": "^3.18.3"
       }
     },
@@ -57,13 +58,33 @@
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       "license": "MIT"
     },
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-      "version": "1.1.2",
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+      "version": "1.0.2",
+      "resolved": "https://registry.npmjs.org/call-bind-apply-helpers/-/call-bind-apply-helpers-1.0.2.tgz",
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       "license": "MIT",
+      "dependencies": {
+        "es-errors": "^1.3.0",
+        "function-bind": "^1.1.2"
+      },
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-        "node": ">= 6.0.0"
+        "node": ">= 0.4"
+      }
+    },
+    "node_modules/call-bound": {
+      "version": "1.0.4",
+      "resolved": "https://registry.npmjs.org/call-bound/-/call-bound-1.0.4.tgz",
+      "integrity": "sha512-+ys997U96po4Kx/ABpBCqhA9EuxJaQWDQg7295H4hBphv3IZg0boBKuwYpt4YXp6MZ5AmZQnU/tyMTlRpaSejg==",
+      "license": "MIT",
+      "dependencies": {
+        "call-bind-apply-helpers": "^1.0.2",
+        "get-intrinsic": "^1.3.0"
+      },
+      "engines": {
+        "node": ">= 0.4"
+      },
+      "funding": {
+        "url": "https://github.com/sponsors/ljharb"
       }
     },
     "node_modules/color": {
@@ -133,12 +154,56 @@
         "url": "https://dotenvx.com"
       }
     },
+    "node_modules/dunder-proto": {
+      "version": "1.0.1",
+      "resolved": "https://registry.npmjs.org/dunder-proto/-/dunder-proto-1.0.1.tgz",
+      "integrity": "sha512-KIN/nDJBQRcXw0MLVhZE9iQHmG68qAVIBg9CqmUYjmQIhgij9U5MFvrqkUL5FbtyyzZuOeOt0zdeRe4UY7ct+A==",
+      "license": "MIT",
+      "dependencies": {
+        "call-bind-apply-helpers": "^1.0.1",
+        "es-errors": "^1.3.0",
+        "gopd": "^1.2.0"
+      },
+      "engines": {
+        "node": ">= 0.4"
+      }
+    },
     "node_modules/enabled": {
       "version": "2.0.0",
       "resolved": "https://registry.npmjs.org/enabled/-/enabled-2.0.0.tgz",
       "integrity": "sha512-AKrN98kuwOzMIdAizXGI86UFBoo26CL21UM763y1h/GMSJ4/OHU9k2YlsmBpyScFo/wbLzWQJBMCW4+IO3/+OQ==",
       "license": "MIT"
     },
+    "node_modules/es-define-property": {
+      "version": "1.0.1",
+      "resolved": "https://registry.npmjs.org/es-define-property/-/es-define-property-1.0.1.tgz",
+      "integrity": "sha512-e3nRfgfUZ4rNGL232gUgX06QNyyez04KdjFrF+LTRoOXmrOgFKDg4BCdsjW8EnT69eqdYGmRpJwiPVYNrCaW3g==",
+      "license": "MIT",
+      "engines": {
+        "node": ">= 0.4"
+      }
+    },
+    "node_modules/es-errors": {
+      "version": "1.3.0",
+      "resolved": "https://registry.npmjs.org/es-errors/-/es-errors-1.3.0.tgz",
+      "integrity": "sha512-Zf5H2Kxt2xjTvbJvP2ZWLEICxA6j+hAmMzIlypy4xcBg1vKVnx89Wy0GbS+kf5cwCVFFzdCFh2XSCFNULS6csw==",
+      "license": "MIT",
+      "engines": {
+        "node": ">= 0.4"
+      }
+    },
+    "node_modules/es-object-atoms": {
+      "version": "1.1.1",
+      "resolved": "https://registry.npmjs.org/es-object-atoms/-/es-object-atoms-1.1.1.tgz",
+      "integrity": "sha512-FGgH2h8zKNim9ljj7dankFPcICIK9Cp5bm+c2gQSYePhpaG5+esrLODihIorn+Pe6FGJzWhXQotPv73jTaldXA==",
+      "license": "MIT",
+      "dependencies": {
+        "es-errors": "^1.3.0"
+      },
+      "engines": {
+        "node": ">= 0.4"
+      }
+    },
     "node_modules/fecha": {
       "version": "4.2.3",
       "resolved": "https://registry.npmjs.org/fecha/-/fecha-4.2.3.tgz",
@@ -151,29 +216,86 @@
       "integrity": "sha512-GRnmB5gPyJpAhTQdSZTSp9uaPSvl09KoYcMQtsB9rQoOmzs9dH6ffeccH+Z+cv6P68Hu5bC6JjRh4Ah/mHSNRw==",
       "license": "MIT"
     },
-    "node_modules/generate-function": {
-      "version": "2.3.1",
-      "resolved": "https://registry.npmjs.org/generate-function/-/generate-function-2.3.1.tgz",
-      "integrity": "sha512-eeB5GfMNeevm/GRYq20ShmsaGcmI81kIX2K9XQx5miC8KdHaC6Jm0qQ8ZNeGOi7wYB8OsdxKs+Y2oVuTFuVwKQ==",
+    "node_modules/function-bind": {
+      "version": "1.1.2",
+      "resolved": "https://registry.npmjs.org/function-bind/-/function-bind-1.1.2.tgz",
+      "integrity": "sha512-7XHNxH7qX9xG5mIwxkhumTox/MIRNcOgDrxWsMt2pAr23WHp6MrRlN7FBSFpCpr+oVO0F744iUgR82nJMfG2SA==",
       "license": "MIT",
-      "dependencies": {
-        "is-property": "^1.0.2"
+      "funding": {
+        "url": "https://github.com/sponsors/ljharb"
       }
     },
-    "node_modules/iconv-lite": {
-      "version": "0.7.0",
-      "resolved": "https://registry.npmjs.org/iconv-lite/-/iconv-lite-0.7.0.tgz",
-      "integrity": "sha512-cf6L2Ds3h57VVmkZe+Pn+5APsT7FpqJtEhhieDCvrE2MK5Qk9MyffgQyuxQTm6BChfeZNtcOLHp9IcWRVcIcBQ==",
+    "node_modules/get-intrinsic": {
+      "version": "1.3.0",
+      "resolved": "https://registry.npmjs.org/get-intrinsic/-/get-intrinsic-1.3.0.tgz",
+      "integrity": "sha512-9fSjSaos/fRIVIp+xSJlE6lfwhES7LNtKaCBIamHsjr2na1BiABJPo0mOjjz8GJDURarmCPGqaiVg5mfjb98CQ==",
       "license": "MIT",
       "dependencies": {
-        "safer-buffer": ">= 2.1.2 < 3.0.0"
+        "call-bind-apply-helpers": "^1.0.2",
+        "es-define-property": "^1.0.1",
+        "es-errors": "^1.3.0",
+        "es-object-atoms": "^1.1.1",
+        "function-bind": "^1.1.2",
+        "get-proto": "^1.0.1",
+        "gopd": "^1.2.0",
+        "has-symbols": "^1.1.0",
+        "hasown": "^2.0.2",
+        "math-intrinsics": "^1.1.0"
       },
       "engines": {
-        "node": ">=0.10.0"
+        "node": ">= 0.4"
       },
       "funding": {
-        "type": "opencollective",
-        "url": "https://opencollective.com/express"
+        "url": "https://github.com/sponsors/ljharb"
+      }
+    },
+    "node_modules/get-proto": {
+      "version": "1.0.1",
+      "resolved": "https://registry.npmjs.org/get-proto/-/get-proto-1.0.1.tgz",
+      "integrity": "sha512-sTSfBjoXBp89JvIKIefqw7U2CCebsc74kiY6awiGogKtoSGbgjYE/G/+l9sF3MWFPNc9IcoOC4ODfKHfxFmp0g==",
+      "license": "MIT",
+      "dependencies": {
+        "dunder-proto": "^1.0.1",
+        "es-object-atoms": "^1.0.0"
+      },
+      "engines": {
+        "node": ">= 0.4"
+      }
+    },
+    "node_modules/gopd": {
+      "version": "1.2.0",
+      "resolved": "https://registry.npmjs.org/gopd/-/gopd-1.2.0.tgz",
+      "integrity": "sha512-ZUKRh6/kUFoAiTAtTYPZJ3hw9wNxx+BIBOijnlG9PnrJsCcSjs1wyyD6vJpaYtgnzDrKYRSqf3OO6Rfa93xsRg==",
+      "license": "MIT",
+      "engines": {
+        "node": ">= 0.4"
+      },
+      "funding": {
+        "url": "https://github.com/sponsors/ljharb"
+      }
+    },
+    "node_modules/has-symbols": {
+      "version": "1.1.0",
+      "resolved": "https://registry.npmjs.org/has-symbols/-/has-symbols-1.1.0.tgz",
+      "integrity": "sha512-1cDNdwJ2Jaohmb3sg4OmKaMBwuC48sYni5HUw2DvsC8LjGTLK9h+eb1X6RyuOHe4hT0ULCW68iomhjUoKUqlPQ==",
+      "license": "MIT",
+      "engines": {
+        "node": ">= 0.4"
+      },
+      "funding": {
+        "url": "https://github.com/sponsors/ljharb"
+      }
+    },
+    "node_modules/hasown": {
+      "version": "2.0.2",
+      "resolved": "https://registry.npmjs.org/hasown/-/hasown-2.0.2.tgz",
+      "integrity": "sha512-0hJU9SCPvmMzIBdZFqNPXWa6dqh7WdH0cII9y+CyS8rG3nL48Bclra9HmKhVVUHyPWNH5Y7xDwAB7bfgSjkUMQ==",
+      "license": "MIT",
+      "dependencies": {
+        "function-bind": "^1.1.2"
+      },
+      "engines": {
+        "node": ">= 0.4"
       }
     },
     "node_modules/inherits": {
@@ -223,34 +345,13 @@
         "node": ">= 12.0.0"
       }
     },
-    "node_modules/long": {
-      "version": "5.3.2",
-      "resolved": "https://registry.npmjs.org/long/-/long-5.3.2.tgz",
-      "integrity": "sha512-mNAgZ1GmyNhD7AuqnTG3/VQ26o760+ZYBPKjPvugO8+nLbYfX6TVpJPseBvopbdY+qpZ/lKUnmEc1LeZYS3QAA==",
-      "license": "Apache-2.0"
-    },
-    "node_modules/lru-cache": {
-      "version": "7.18.3",
-      "resolved": "https://registry.npmjs.org/lru-cache/-/lru-cache-7.18.3.tgz",
-      "integrity": "sha512-jumlc0BIUrS3qJGgIkWZsyfAM7NCWiBcCDhnd+3NNM5KbBmLTgHVfWBcg6W+rLUsIpzpERPsvwUP7CckAQSOoA==",
-      "license": "ISC",
-      "engines": {
-        "node": ">=12"
-      }
-    },
-    "node_modules/lru.min": {
-      "version": "1.1.2",
-      "resolved": "https://registry.npmjs.org/lru.min/-/lru.min-1.1.2.tgz",
-      "integrity": "sha512-Nv9KddBcQSlQopmBHXSsZVY5xsdlZkdH/Iey0BlcBYggMd4two7cZnKOK9vmy3nY0O5RGH99z1PCeTpPqszUYg==",
+    "node_modules/math-intrinsics": {
+      "version": "1.1.0",
+      "resolved": "https://registry.npmjs.org/math-intrinsics/-/math-intrinsics-1.1.0.tgz",
+      "integrity": "sha512-/IXtbwEk5HTPyEwyKX6hGkYXxM9nbj64B+ilVJnC/R6B0pH5G4V3b0pVbL7DBj4tkhBAppbQUlf6F6Xl9LHu1g==",
       "license": "MIT",
       "engines": {
-        "bun": ">=1.0.0",
-        "deno": ">=1.30.0",
-        "node": ">=8.0.0"
-      },
-      "funding": {
-        "type": "github",
-        "url": "https://github.com/sponsors/wellwelwel"
+        "node": ">= 0.4"
       }
     },
     "node_modules/ms": {
@@ -259,36 +360,16 @@
       "integrity": "sha512-6FlzubTLZG3J2a/NVCAleEhjzq5oxgHyaCU9yYXvcLsvoVaHJq/s5xXI6/XXP6tz7R9xAOtHnSO/tXtF3WRTlA==",
       "license": "MIT"
     },
-    "node_modules/mysql2": {
-      "version": "3.15.2",
-      "resolved": "https://registry.npmjs.org/mysql2/-/mysql2-3.15.2.tgz",
-      "integrity": "sha512-kFm5+jbwR5mC+lo+3Cy46eHiykWSpUtTLOH3GE+AR7GeLq8PgfJcvpMiyVWk9/O53DjQsqm6a3VOOfq7gYWFRg==",
+    "node_modules/object-inspect": {
+      "version": "1.13.4",
+      "resolved": "https://registry.npmjs.org/object-inspect/-/object-inspect-1.13.4.tgz",
+      "integrity": "sha512-W67iLl4J2EXEGTbfeHCffrjDfitvLANg0UlX3wFUUSTx92KXRFegMHUVgSqE+wvhAbi4WqjGg9czysTV2Epbew==",
       "license": "MIT",
-      "dependencies": {
-        "aws-ssl-profiles": "^1.1.1",
-        "denque": "^2.1.0",
-        "generate-function": "^2.3.1",
-        "iconv-lite": "^0.7.0",
-        "long": "^5.2.1",
-        "lru.min": "^1.0.0",
-        "named-placeholders": "^1.1.3",
-        "seq-queue": "^0.0.5",
-        "sqlstring": "^2.3.2"
-      },
       "engines": {
-        "node": ">= 8.0"
-      }
-    },
-    "node_modules/named-placeholders": {
-      "version": "1.1.3",
-      "resolved": "https://registry.npmjs.org/named-placeholders/-/named-placeholders-1.1.3.tgz",
-      "integrity": "sha512-eLoBxg6wE/rZkJPhU/xRX1WTpkFEwDJEN96oxFrTsqBdbT5ec295Q+CoHrL9IT0DipqKhmGcaZmwOt8OON5x1w==",
-      "license": "MIT",
-      "dependencies": {
-        "lru-cache": "^7.14.1"
+        "node": ">= 0.4"
       },
-      "engines": {
-        "node": ">=12.0.0"
+      "funding": {
+        "url": "https://github.com/sponsors/ljharb"
       }
     },
     "node_modules/one-time": {
@@ -428,6 +509,21 @@
         "node": ">=0.10.0"
       }
     },
+    "node_modules/qs": {
+      "version": "6.14.0",
+      "resolved": "https://registry.npmjs.org/qs/-/qs-6.14.0.tgz",
+      "integrity": "sha512-YWWTjgABSKcvs/nWBi9PycY/JiPJqOD4JA6o9Sej2AtvSGarXxKC3OQSk4pAarbdQlKAh5D4FCQkJNkW+GAn3w==",
+      "license": "BSD-3-Clause",
+      "dependencies": {
+        "side-channel": "^1.1.0"
+      },
+      "engines": {
+        "node": ">=0.6"
+      },
+      "funding": {
+        "url": "https://github.com/sponsors/ljharb"
+      }
+    },
     "node_modules/readable-stream": {
       "version": "3.6.2",
       "resolved": "https://registry.npmjs.org/readable-stream/-/readable-stream-3.6.2.tgz",
@@ -471,16 +567,77 @@
         "node": ">=10"
       }
     },
-    "node_modules/safer-buffer": {
-      "version": "2.1.2",
-      "resolved": "https://registry.npmjs.org/safer-buffer/-/safer-buffer-2.1.2.tgz",
-      "integrity": "sha512-YZo3K82SD7Riyi0E1EQPojLz7kpepnSQI9IyPbHHg1XXXevb5dJI7tpyN2ADxGcQbHG7vcyRHk0cbwqcQriUtg==",
-      "license": "MIT"
+    "node_modules/side-channel": {
+      "version": "1.1.0",
+      "resolved": "https://registry.npmjs.org/side-channel/-/side-channel-1.1.0.tgz",
+      "integrity": "sha512-ZX99e6tRweoUXqR+VBrslhda51Nh5MTQwou5tnUDgbtyM0dBgmhEDtWGP/xbKn6hqfPRHujUNwz5fy/wbbhnpw==",
+      "license": "MIT",
+      "dependencies": {
+        "es-errors": "^1.3.0",
+        "object-inspect": "^1.13.3",
+        "side-channel-list": "^1.0.0",
+        "side-channel-map": "^1.0.1",
+        "side-channel-weakmap": "^1.0.2"
+      },
+      "engines": {
+        "node": ">= 0.4"
+      },
+      "funding": {
+        "url": "https://github.com/sponsors/ljharb"
+      }
     },
-    "node_modules/seq-queue": {
-      "version": "0.0.5",
-      "resolved": "https://registry.npmjs.org/seq-queue/-/seq-queue-0.0.5.tgz",
-      "integrity": "sha512-hr3Wtp/GZIc/6DAGPDcV4/9WoZhjrkXsi5B/07QgX8tsdc6ilr7BFM6PM6rbdAX1kFSDYeZGLipIZZKyQP0O5Q=="
+    "node_modules/side-channel-list": {
+      "version": "1.0.0",
+      "resolved": "https://registry.npmjs.org/side-channel-list/-/side-channel-list-1.0.0.tgz",
+      "integrity": "sha512-FCLHtRD/gnpCiCHEiJLOwdmFP+wzCmDEkc9y7NsYxeF4u7Btsn1ZuwgwJGxImImHicJArLP4R0yX4c2KCrMrTA==",
+      "license": "MIT",
+      "dependencies": {
+        "es-errors": "^1.3.0",
+        "object-inspect": "^1.13.3"
+      },
+      "engines": {
+        "node": ">= 0.4"
+      },
+      "funding": {
+        "url": "https://github.com/sponsors/ljharb"
+      }
+    },
+    "node_modules/side-channel-map": {
+      "version": "1.0.1",
+      "resolved": "https://registry.npmjs.org/side-channel-map/-/side-channel-map-1.0.1.tgz",
+      "integrity": "sha512-VCjCNfgMsby3tTdo02nbjtM/ewra6jPHmpThenkTYh8pG9ucZ/1P8So4u4FGBek/BjpOVsDCMoLA/iuBKIFXRA==",
+      "license": "MIT",
+      "dependencies": {
+        "call-bound": "^1.0.2",
+        "es-errors": "^1.3.0",
+        "get-intrinsic": "^1.2.5",
+        "object-inspect": "^1.13.3"
+      },
+      "engines": {
+        "node": ">= 0.4"
+      },
+      "funding": {
+        "url": "https://github.com/sponsors/ljharb"
+      }
+    },
+    "node_modules/side-channel-weakmap": {
+      "version": "1.0.2",
+      "resolved": "https://registry.npmjs.org/side-channel-weakmap/-/side-channel-weakmap-1.0.2.tgz",
+      "integrity": "sha512-WPS/HvHQTYnHisLo9McqBHOJk2FkHO/tlpvldyrnem4aeQp4hai3gythswg6p01oSoTl58rcpiFAjF2br2Ak2A==",
+      "license": "MIT",
+      "dependencies": {
+        "call-bound": "^1.0.2",
+        "es-errors": "^1.3.0",
+        "get-intrinsic": "^1.2.5",
+        "object-inspect": "^1.13.3",
+        "side-channel-map": "^1.0.1"
+      },
+      "engines": {
+        "node": ">= 0.4"
+      },
+      "funding": {
+        "url": "https://github.com/sponsors/ljharb"
+      }
     },
     "node_modules/split2": {
       "version": "4.2.0",
diff --git a/package.json b/package.json
index ae25851..5140a5a 100644
--- a/package.json
+++ b/package.json
@@ -12,6 +12,7 @@
     "dotenv": "^17.2.3",
     "mysql2": "^3.15.2",
     "pg": "^8.16.3",
+    "qs": "^6.14.0",
     "winston": "^3.18.3"
   }
 }
diff --git a/services/hubsoftService.js b/services/hubsoftService.js
new file mode 100644
index 0000000..e8d0186
--- /dev/null
+++ b/services/hubsoftService.js
@@ -0,0 +1,60 @@
+const apiConfig = require('../config/apiConfig');
+const axios = require('axios');
+const qs = require('qs');
+const { logError, logInfo } = require('../utils/logger');
+
+const getAuthToken = async () => {
+    try {
+        const response = await axios.post(apiConfig.hubsoft.authUrl, qs.stringify(apiConfig.hubsoft.authPayload), {
+            headers: {
+                'Content-Type': 'application/x-www-form-urlencoded'     
+            }
+        });
+        console.log('Token de autenticação obtido com sucesso.');
+        return response.data.access_token;
+    } catch (error) {
+        logError('Erro ao obter token de autenticação:', error);
+        throw error;
+    }   
+};
+
+const updateAtendimentoStatus = async (id_atendimento, newStatus) => {
+    try {
+        
+        const token = await getAuthToken();
+
+        if (newStatus === 3) {
+
+            const response = await axios.put(`${apiConfig.hubsoft.atendimentosUrl}${id_atendimento}`, {
+            "fechar_atendimento": true
+        }, {
+            headers: {      
+                'Authorization': `Bearer ${token}`,
+                'Content-Type': 'application/json'
+            }
+        });
+        return response.data;
+        } else {
+
+            const response = await axios.put(`${apiConfig.hubsoft.atendimentosUrl}${id_atendimento}`, {
+            "id_atendimento_status": newStatus,
+            "fechar_atendimento": false
+        }, {
+            headers: {      
+                'Authorization': `Bearer ${token}`,
+                'Content-Type': 'application/json'
+            }
+        });
+        return response.data;
+        }
+
+        
+    } catch (error) {
+        logError(`Erro ao atualizar status do atendimento ID ${id_atendimento}:`, error.response ? error.response.data : error.message);
+        throw error;
+    }     
+};
+
+module.exports = {
+    updateAtendimentoStatus
+};