FEATURE: Implementado serviço de notificação para Admin e colaboradores, Adicionado validador de ticket updade, e modificado email para envio bonito

src/infra/db/repositories/glpi/tickets.repository.js

@@ -45,11 +45,28 @@ async function insertTicket(ticketData) {
     const [result] = await db.query(query, values)
     return result.insertId
   } catch (err) {
-    logError('Erro ao inserir ticket no GLPI', err)
+    logError('[GLPI][REPOSITORY]Erro ao inserir ticket no GLPI', err)
+    throw err
+  }
+}
+
+async function checkTicketUpdateDate(glpiTicketId) {
+  const query = `
+    SELECT date_mod
+    FROM glpi_tickets
+    WHERE id = ?
+  `
+
+  try {
+    const [rows] = await db.query(query, [glpiTicketId])
+    return rows[0]
+  } catch (err) {
+    logError('[GLPI][REPOSITORY]Erro ao verificar data de atualização do ticket no GLPI', err)
     throw err
   }
 }
 
 module.exports = {
-  insertTicket
+  insertTicket,
+  checkTicketUpdateDate
 }

src/infra/db/repositories/hubglpi/watchdog.repository.js

@@ -17,7 +17,7 @@ function buildStatus(kind, type) {
 /**
  * Verifica se a notificaÇõÇœo jÇ­ foi enviada com sucesso
  */
-async function notificationAlreadySentFunc(hubsoftTicketId, type = 'func') {
+async function notificationAlreadySent(hubsoftTicketId, type = 'func') {
   const status = buildStatus('sent', type);
   const query = `
     SELECT 1
@@ -38,12 +38,12 @@ async function notificationAlreadySentFunc(hubsoftTicketId, type = 'func') {
 /**
  * Marca tickets como pendente de notificaÇõÇœo
  */
-async function markNotificationsAsPendingFunc(hubsoftTicketIds, type = 'func') {
+async function markNotificationsAsPending(hubsoftTicketIds, type = 'func') {
   if (!hubsoftTicketIds || hubsoftTicketIds.length === 0) {
     return;
   }
 
-  const status = buildStatus('pending', type);
+  const status = buildStatus('pending', type); // Define o status como 'pending_func' ou 'pending_adm'
   const query = `
     INSERT INTO watchdog_notifications (ticket_id, notified_at, status)
     SELECT
@@ -68,7 +68,7 @@ async function markNotificationsAsPendingFunc(hubsoftTicketIds, type = 'func') {
 /**
  * Marca tickets como notificados com sucesso
  */
-async function markNotificationsAsSentFunc(hubsoftTicketIds, type = 'func') {
+async function markNotificationsAsSent(hubsoftTicketIds, type = 'func') {
   const ids = (hubsoftTicketIds || [])
     .map(id => Number(id))
     .filter(Number.isFinite);
@@ -99,7 +99,7 @@ async function markNotificationsAsSentFunc(hubsoftTicketIds, type = 'func') {
 /**
  * Marca tickets como falha de notificaÇõÇœo
  */
-async function markNotificationsAsFailedFunc(hubsoftTicketIds, type = 'func') {
+async function markNotificationsAsFailed(hubsoftTicketIds, type = 'func') {
   const ids = (hubsoftTicketIds || [])
     .map(id => Number(id))
     .filter(Number.isFinite);
@@ -127,8 +127,39 @@ async function markNotificationsAsFailedFunc(hubsoftTicketIds, type = 'func') {
   }
 }
 
+/**
+ * Marca tickets como fluxo concluido
+ */
+async function markNotificationsAsCompleted(hubsoftTicketIds, type = 'func') {
+  const ids = (hubsoftTicketIds || [])
+    .map(id => Number(id))
+    .filter(Number.isFinite);
 
-async function getPendingTicketsForNotificationFunc(type = 'func') {
+  if (ids.length === 0) return;
+
+  const status = buildStatus('completed', type);
+  const query = `
+    INSERT INTO watchdog_notifications (ticket_id, notified_at, status)
+    SELECT
+      unnest($1::bigint[]),
+      NOW(),
+      $2
+    ON CONFLICT (ticket_id)
+    DO UPDATE SET
+      notified_at = EXCLUDED.notified_at,
+      status = $2;
+  `;
+
+  try {
+    await db.query(query, [ids, status]);
+  } catch (error) {
+    logError('[WATCHDOG][REPOSITORY] Erro ao marcar notificaÇÎÇæÇÎÇÝes como concluido', error);
+    throw error;
+  }
+}
+
+
+async function getPendingTicketsForNotification(type = 'func') {
   const status = buildStatus('pending', type);
   const query = `
   SELECT
@@ -154,10 +185,51 @@ async function getPendingTicketsForNotificationFunc(type = 'func') {
   }
 }
 
+/**
+ * Busca chamados com status sent_func com notified_at anterior a thresholdDate
+ */
+
+async function getSentNotificationsBefore(thresholdDate, type = 'func') {
+  const status = buildStatus('sent', type);
+  
+  const query = `
+    SELECT
+      wn.ticket_id AS hubsoft_ticket_id,
+      ht.protocolo_hub as protocolo_hub,
+      ht.ticket_mundiale AS ticket_mundiale,
+      wn.notified_at AS closed_at,
+      sd.glpi_ticket_id AS glpi_ticket_id
+    FROM watchdog_notifications wn
+    INNER JOIN sync_data sd 
+        ON wn.ticket_id = sd.hubsoft_ticket_id
+    INNER JOIN hubsoft_tickets ht 
+        ON wn.ticket_id = ht.id_atendimento
+    WHERE wn.status = $1 AND wn.notified_at > $2;
+  `;
+  // 
+
+
+  try {
+    const { rows } = await db.query(query, [status, thresholdDate]);
+    return rows;
+  } catch (error) {
+    logError('Erro ao buscar notificaÇõÇœes enviadas antes da data limite', error);
+    throw error;
+  }
+}
+
+async function getTicketsPendingResponse(sinceMinutes = 30, type = 'func') {
+  const thresholdDate = new Date(Date.now() - sinceMinutes * 60 * 1000);
+  return getSentNotificationsBefore(thresholdDate, type);
+}
+
 module.exports = {
-  notificationAlreadySent: notificationAlreadySentFunc,
+  notificationAlreadySent,
-  markNotificationsAsSent: markNotificationsAsSentFunc,
+  markNotificationsAsSent,
-  markNotificationsAsFailed: markNotificationsAsFailedFunc,
+  markNotificationsAsFailed,
-  markNotificationsAsPending: markNotificationsAsPendingFunc,
+  markNotificationsAsPending,
-  getPendingTicketsForNotification: getPendingTicketsForNotificationFunc
+  markNotificationsAsCompleted,
+  getPendingTicketsForNotification,
+  getSentNotificationsBefore,
+  getTicketsPendingResponse
 };

src/infra/db/repositories/hubsoft/tickets.repository.js

@@ -101,18 +101,18 @@ async function getTicketsClosedSince(thresholdDate) {
       if (process.env.HUBSOFT_MOCK_ENABLED === 'true') {
     return [
       {
-        id_atendimento: 2780,
+        id_atendimento: 2949,
-        protocolo: '20260106155510498970',
+        protocolo: '20260120133512641803',
         hubsoft_closed_at: new Date('2026-01-06T08:20:45')
       },
       {
-        id_atendimento: 2769,
+        id_atendimento: 2950,
-        protocolo: '20260105170715994323',
+        protocolo: '20260120133618108141',
         hubsoft_closed_at: new Date('2026-01-06T10:02:13')
       },
       {
-        id_atendimento: 2779,
+        id_atendimento: 2955,
-        protocolo: '20260106145016864639',
+        protocolo: '20260120134024457448',
         hubsoft_closed_at: new Date('2025-12-18T14:35:56')
       }
     ]

src/modules/tickets/useCases/syncTickets.usecase.js

@@ -65,7 +65,13 @@ async function syncTicketsUseCase() {
       if (!service) continue
 
       const glpiId = await service.sendToGlpi(ticket)
+      
+      if (process.env.NODE_ENV !== 'production') {
+        logInfo(`[USECASE] Ambiente de desenvolvimento. Ignorando notificação do ticket ${ticket.id_atendimento}`)
+        continue
+      }
       await notifyTicketCreated.notifyTicketCreated(ticket.id_atendimento, glpiId)
+    
     } catch (err) {
       logError(err, `[USECASE] Falha ao processar ticket ${ticket.id_atendimento}`)
     }

src/modules/watchdog/job/job.js

@@ -3,67 +3,18 @@
 require('dotenv').config({ path: '.env.development' })
 
 const { logError, logInfo } = require('../../../shared/utils/logger')
-const repository = require('../repository/watchdog.repository.js')
+const { notifyCollaborators } = require('../services/notifyCollaborators.service.js')
-const model = require('../model/email.model.js')
+const { notifyAdmins } = require('../services/notifyAdmins.service.js')
 
 async function runWatchdog() {
+    const { sentCount: sentFunc } = await notifyCollaborators({ thresholdMinutes: 31 })
+    const { sentCount: sentAdm } = await notifyAdmins({ sinceMinutes: 30 })
 
-    logInfo('[WATCHDOG] [JOB] Coletando chamados fechados hÇ­ 31 minutos')
+    logInfo(`[WATCHDOG] [JOB] Enviadas ${sentFunc} notificacoes para colaboradores e ${sentAdm} para ADM.`)
-
-    const thresholdDate = new Date(Date.now() - 31 * 60 * 1000)
-
-    const closedTickets = await repository.getClosedTicketsSince(thresholdDate)
-    logInfo(`[WATCHDOG] [JOB] Encontrados ${closedTickets.length} chamados fechados`)
-
-    let notificationType = 'func'
-
-    for (const ticket of closedTickets) {
-
-        const hubGlpiTicket = await repository.checkTicketInHubGlpi(ticket.id_atendimento)
-
-        if (!hubGlpiTicket.exists) {
-            logInfo(`[WATCHDOG] [JOB] Chamado ${ticket.id_atendimento} nao encontrado no HubGlpi. Ignorando.`)
-            continue
-        }
-
-        if (hubGlpiTicket.status === 'closed') {
-            logInfo(`[WATCHDOG] [JOB] Chamado ${ticket.id_atendimento} ja esta fechado no HubGlpi. Ignorando.`)
-            continue
-        }
-        if (await repository.notificationAlreadySent(ticket.id_atendimento, notificationType)) {
-            logInfo(`[WATCHDOG] [JOB] NotificaÇõÇœo jÇ­ enviada para o chamado ${ticket.id_atendimento}.`)
-            continue
-        }
-        await repository.markNotificationsAsPending([ticket.id_atendimento], notificationType)
-
-    }
-    const ticketsToNotify = await repository.getPendingTicketsForNotification(notificationType)
-    logInfo(`[WATCHDOG] [JOB] ${ticketsToNotify.length} chamados pendentes para notificaÇõÇœo.`)
-
-    if (!ticketsToNotify.length) {
-        logInfo('[WATCHDOG] [JOB] Nenhum chamado pendente para notificaÇõÇœo')
-        return
-    }
-
-    const payload = await model.prepareNotificationPayload(ticketsToNotify)
-    const hubsoftTicketIds = ticketsToNotify.map(t => Number(t.hubsoft_ticket_id)).filter(Number.isFinite);
-
-    try {
-        await repository.sendClosureNotifications(payload)
-        
-     
-        await repository.markNotificationsAsSent(hubsoftTicketIds, notificationType)
-        } catch (err) {
-        logError('[WATCHDOG] Erro ao enviar notificaÇõÇæes', err)
-        await repository.markNotificationsAsFailed(hubsoftTicketIds, notificationType)
-    }
-
-    logInfo(`[WATCHDOG] [JOB] Enviadas ${ticketsToNotify.length} notificaÇõÇæes`)
 }
 
-
 runWatchdog().catch((error) => {
     logError('[WATCHDOG] [JOB] Erro ao executar o job do Watchdog', error)
 })
 
-module.exports = { runWatchdog}
+module.exports = { runWatchdog }

src/modules/watchdog/model/email.model.js

@@ -1,83 +1,118 @@
 // src/modules/watchdog/model/email.model.js
 
-function prepareNotificationPayload(tickets) {
+function prepareNotificationPayload(tickets, type = 'func') {
+  const normalizedType = String(type || 'func').toLowerCase()
+  const isAdm = normalizedType === 'adm'
+
   return {
-        subject: buildSubject(tickets),
+    subject: buildSubject(tickets, normalizedType),
-        bodyEmail: buildBodyEmail(tickets),
+    bodyEmail: isAdm ? buildBodyEmailAdm(tickets) : buildBodyEmail(tickets),
-        recipients: getRecipients(),
+    recipients: getRecipients(normalizedType),
-        cc: getCc()
+    cc: getCc(normalizedType)
-    };
+  }
 }
 
-function buildSubject(tickets) {
+function buildSubject(tickets, type = 'func') {
-
+  if (type === 'adm') {
     if (tickets.length === 0) {
-        return '[GOLEIRO] Nenhum chamado foi agarrado';
+      return '🧤⚽ [GOLEIRO ADM] Nenhum chamado foi para os pênaltis'
     }
 
-    return `🧤 [GOLEIRO] ${tickets.length} chamados foram agarrados`;
+    return `🚨⚽ [GOLEIRO ADM] ${tickets.length} chamados foram para os pênaltis`
+  }
+
+  if (tickets.length === 0) {
+    return '🧤 [GOLEIRO] Nenhum chamado foi agarrado'
+  }
+
+  return `🧤 [GOLEIRO] ${tickets.length} chamados foram agarrados`
 }
 
 function buildBodyEmail(tickets) {
   let body = `
-    <p>🚨 <strong>Atenção!</strong></p>
+    <p>🧤 <strong>Atenção, time!</strong></p>
-    <p>O goleiro defendeu os seguintes chamados:</p>
+    <p>O goleiro entrou em ação e defendeu os seguintes chamados:</p>
-    <p>Esses chamados foram <strong>fechados no Hubsoft</strong>, mas ainda constam como <strong>abertos no GLPI</strong>.</p>
+    <p>
+      Esses chamados foram <strong>fechados no Hubsoft</strong>, 
+      mas ainda constam como <strong>abertos no GLPI</strong>.
+    </p>
     <br>
     <ul>
-  `;
+  `
 
   tickets.forEach(ticket => {
     body += `
       <li>
-        Protocolo Hubsoft: <strong>${ticket.protocolo_hub}</strong><br>
+        🧾 <strong>Protocolo Hubsoft:</strong> ${ticket.protocolo_hub}<br>
-        Mundiale ID: <strong>${ticket.ticket_mundiale}</strong><br>
+        🧠 <strong>Mundiale ID:</strong> ${ticket.ticket_mundiale}<br>
-        GLPI ID: <strong>${ticket.glpi_ticket_id ?? 'não encontrado'}</strong><br>
+        🛠 <strong>GLPI ID:</strong> ${ticket.glpi_ticket_id ?? 'não encontrado'}<br>
-        Fechado em: ${formatDate(ticket.closed_at)}
+        ⏱ <strong>Fechado em:</strong> ${formatDate(ticket.closed_at)}
       </li>
       <br>
-    `;
+    `
-  });
+  })
 
   body += `
     </ul>
     <br>
-    <p>⚽ Favor verificar e alinhar os status no GLPI.</p>
+    <p>⚠️ Favor verificar e alinhar os status no GLPI.</p>
     <p><em>Watchdog Hub × GLPI</em></p>
-  `;
+  `
 
-  return body;
+  return body
+}
+
+function buildBodyEmailAdm(tickets) {
+  let body = `
+    <p>🚨⚽ <strong>Pênalti!</strong></p>
+    <p>Os seguintes chamados passaram da defesa inicial:</p>
+    <p>
+      Esses chamados foram <strong>fechados no Hubsoft há mais de 1 hora</strong> 
+      e ainda <strong>não tiveram atualização no GLPI</strong>.
+    </p>
+    <br>
+    <ul>
+  `
+
+  tickets.forEach(ticket => {
+    body += `
+      <li>
+        🧾 <strong>Protocolo Hubsoft:</strong> ${ticket.protocolo_hub}<br>
+        🧠 <strong>Mundiale ID:</strong> ${ticket.ticket_mundiale}<br>
+        🛠 <strong>GLPI ID:</strong> ${ticket.glpi_ticket_id ?? 'não encontrado'}<br>
+        ⏱ <strong>Fechado em:</strong> ${formatDate(ticket.closed_at)}
+      </li>
+      <br>
+    `
+  })
+
+  body += `
+    </ul>
+    <br>
+    <p>📢 Favor acionar o time responsável e alinhar os status no GLPI.</p>
+    <p><em>Watchdog Hub × GLPI</em></p>
+  `
+
+  return body
 }
 
 function formatDate(value) {
-  if (!value) return 'não informado';
+  if (!value) return 'não informado'
 
-  const d = new Date(value);
+  const d = new Date(value)
-  if (Number.isNaN(d.getTime())) return String(value); // fallback seguro
+  if (Number.isNaN(d.getTime())) return String(value)
 
-  return d.toLocaleString('pt-BR', { timeZone: 'America/Sao_Paulo' });
+  return d.toLocaleString('pt-BR', { timeZone: 'America/Sao_Paulo' })
 }
 
-
-
-function formatDate(date) {
-    try {
-        return new Date(date).toLocaleString('pt-BR');
-    } catch {
-        return date;
-    }
-}
-
-
 function getRecipients() {
-    return process.env.WATCHDOG_RECIPIENT_EMAILS?.split(',') || [];
+  return process.env.WATCHDOG_RECIPIENT_EMAILS?.split(',') || []
 }
 
 function getCc() {
-    return process.env.WATCHDOG_CC_EMAILS?.split(',') || [];
+  return process.env.WATCHDOG_CC_EMAILS?.split(',') || []
 }
 
-
 module.exports = {
   prepareNotificationPayload
-};
+}

src/modules/watchdog/repository/watchdog.repository.js

@@ -5,6 +5,8 @@ const wdRepository = require('../../../infra/db/repositories/hubglpi/watchdog.re
 const hubsoftTicketsRepo = require('../../../infra/db/repositories/hubsoft/tickets.repository.js');
 const hubglpiSyncRepo = require('../../../infra/db/repositories/hubglpi/sync.repository.js');
 const senderMail = require('../../../infra/mail/sender.js')
+const glpiRepository = require('../../../infra/db/repositories/glpi/tickets.repository.js')
+
 
 /**
  * Busca tickets encerrados no Hubsoft a partir de uma data
@@ -71,13 +73,34 @@ async function getPendingTicketsForNotification(type = 'func') {
   return wdRepository.getPendingTicketsForNotification(type);
 }
 
+async function getTicketsPendingResponse(sinceMinutes = 30, type = 'func') {
+  return wdRepository.getTicketsPendingResponse(sinceMinutes, type);
+}
+
+async function checkTicketIsUpdated(glpiTicketId, sinceMinutes = 30) {
+  const ticketUpdateDate = await glpiRepository.checkTicketUpdateDate(glpiTicketId);
+
+  if (ticketUpdateDate.date_mod < new Date(Date.now() - sinceMinutes * 60000)) {
+    return false;
+  }
+
+  return true;
+}
+
+async function markNotificationAsCompleted(hubsoftTicketId, type = 'func') {
+  return wdRepository.markNotificationsAsCompleted([hubsoftTicketId], type);
+}
+
 module.exports = {
   getClosedTicketsSince,
   checkTicketInHubGlpi,
+  checkTicketIsUpdated,
   notificationAlreadySent,
   sendClosureNotifications,
   markNotificationsAsSent,
   markNotificationsAsFailed,
   markNotificationsAsPending,
-  getPendingTicketsForNotification
+  getPendingTicketsForNotification,
+  getTicketsPendingResponse,
+  markNotificationAsCompleted
 };

src/modules/watchdog/services/notifyAdmins.service.js

@@ -0,0 +1,62 @@
+// src/modules/watchdog/services/notifyAdmins.service.js
+
+const { logError, logInfo } = require('../../../shared/utils/logger')
+const repository = require('../repository/watchdog.repository.js')
+const model = require('../model/email.model.js')
+
+async function notifyAdmins({ sinceMinutes = 30 } = {}) {
+    logInfo(`[WATCHDOG] [ADM] Verificando chamados sem interacao ha mais de ${sinceMinutes} minutos`)
+
+    const ticketsPendingVerify = await repository.getTicketsPendingResponse(sinceMinutes, 'func')
+    logInfo(`[WATCHDOG] [ADM] ${ticketsPendingVerify.length} chamados com notificacao enviada e pendentes de resposta.`)
+
+    const notificationType = 'adm'
+
+    for (const ticket of ticketsPendingVerify) {
+        const hubsoftTicketId = Number(ticket.hubsoft_ticket_id ?? ticket.id_atendimento)
+        const glpiTicketId = Number(ticket.glpi_ticket_id)
+
+        if (!Number.isFinite(hubsoftTicketId)) {
+            logInfo('[WATCHDOG] [ADM] Ticket pendente sem id valido. Ignorando.')
+            continue
+        }
+
+        const isUpdated = await repository.checkTicketIsUpdated(glpiTicketId, sinceMinutes)
+        if (isUpdated) {
+            logInfo(`[WATCHDOG] [ADM] Chamado ${hubsoftTicketId} atualizado no GLPI. Encerrando fluxo.`)
+            await repository.markNotificationAsCompleted(hubsoftTicketId, 'func')
+            continue
+        }
+
+        if (await repository.notificationAlreadySent(hubsoftTicketId, notificationType)) {
+            logInfo(`[WATCHDOG] [ADM] Notificacao ADM ja enviada para o chamado ${hubsoftTicketId}.`)
+            continue
+        }
+
+        await repository.markNotificationsAsPending([hubsoftTicketId], notificationType)
+    }
+
+    const ticketsToNotify = await repository.getPendingTicketsForNotification(notificationType)
+    logInfo(`[WATCHDOG] [ADM] ${ticketsToNotify.length} chamados pendentes para notificacao.`)
+
+    if (!ticketsToNotify.length) {
+        return { sentCount: 0, failedCount: 0 }
+    }
+
+    const payload = await model.prepareNotificationPayload(ticketsToNotify, notificationType)
+    const hubsoftTicketIds = ticketsToNotify
+        .map(t => Number(t.hubsoft_ticket_id))
+        .filter(Number.isFinite)
+
+    try {
+        await repository.sendClosureNotifications(payload)
+        await repository.markNotificationsAsSent(hubsoftTicketIds, notificationType)
+        return { sentCount: ticketsToNotify.length, failedCount: 0 }
+    } catch (err) {
+        logError('[WATCHDOG] Erro ao enviar notificacoes para ADM', err)
+        await repository.markNotificationsAsFailed(hubsoftTicketIds, notificationType)
+        return { sentCount: 0, failedCount: hubsoftTicketIds.length }
+    }
+}
+
+module.exports = { notifyAdmins }

src/modules/watchdog/services/notifyCollaborators.service.js

@@ -0,0 +1,58 @@
+// src/modules/watchdog/services/notifyCollaborators.service.js
+
+const { logError, logInfo } = require('../../../shared/utils/logger')
+const repository = require('../repository/watchdog.repository.js')
+const model = require('../model/email.model.js')
+
+async function notifyCollaborators({ thresholdMinutes = 31 } = {}) {
+    logInfo(`[WATCHDOG] [FUNC] Coletando chamados fechados ha mais de ${thresholdMinutes} minutos`)
+
+    const thresholdDate = new Date(Date.now() - thresholdMinutes * 60 * 1000)
+    const closedTickets = await repository.getClosedTicketsSince(thresholdDate)
+    logInfo(`[WATCHDOG] [FUNC] Encontrados ${closedTickets.length} chamados fechados`)
+
+    const notificationType = 'func'
+
+    for (const ticket of closedTickets) {
+        const hubGlpiTicket = await repository.checkTicketInHubGlpi(ticket.id_atendimento)
+
+        if (!hubGlpiTicket.exists) {
+            logInfo(`[WATCHDOG] [FUNC] Chamado ${ticket.id_atendimento} nao encontrado no HubGlpi. Ignorando.`)
+            continue
+        }
+        if (hubGlpiTicket.status === 'closed') {
+            logInfo(`[WATCHDOG] [FUNC] Chamado ${ticket.id_atendimento} ja esta fechado no HubGlpi. Ignorando.`)
+            continue
+        }
+        if (await repository.notificationAlreadySent(ticket.id_atendimento, notificationType)) {
+            logInfo(`[WATCHDOG] [FUNC] Notificacao ja enviada para o chamado ${ticket.id_atendimento}.`)
+            continue
+        }
+
+        await repository.markNotificationsAsPending([ticket.id_atendimento], notificationType)
+    }
+
+    const ticketsToNotify = await repository.getPendingTicketsForNotification(notificationType)
+    logInfo(`[WATCHDOG] [FUNC] ${ticketsToNotify.length} chamados pendentes para notificacao.`)
+
+    if (!ticketsToNotify.length) {
+        return { sentCount: 0, failedCount: 0 }
+    }
+
+    const payload = await model.prepareNotificationPayload(ticketsToNotify, notificationType)
+    const hubsoftTicketIds = ticketsToNotify
+        .map(t => Number(t.hubsoft_ticket_id))
+        .filter(Number.isFinite)
+
+    try {
+        await repository.sendClosureNotifications(payload)
+        await repository.markNotificationsAsSent(hubsoftTicketIds, notificationType)
+        return { sentCount: ticketsToNotify.length, failedCount: 0 }
+    } catch (err) {
+        logError('[WATCHDOG] Erro ao enviar notificacoes para colaboradores', err)
+        await repository.markNotificationsAsFailed(hubsoftTicketIds, notificationType)
+        return { sentCount: 0, failedCount: hubsoftTicketIds.length }
+    }
+}
+
+module.exports = { notifyCollaborators }