WIP: Refactoring CreateTickets e solidificando estrutura para Feature de trazer chamados provenientes do SAC e de Implantacoes

src/controller/processController.js

@@ -62,8 +62,6 @@ const categoriaGLPI = {
 	'PABX IP - Até 30 ramais com telefones IPs (CAOA OUTROS ESTADOS)'		:	5717	,
 	'Link de Internet Dedicado 700MB Full Duplex'		:	5707	,
 	'Link de Internet Dedicado - Temporário'		:	5707	
-
-
 }
 
 
@@ -121,7 +119,7 @@ const formatTicketDataForGlpi = async (ticketData) => {
         type: 1,
         itilcategories_id: categoriaGLPI[ticketData.servico_nome] || 1,
         date_creation: new Date(),
-        // entidades_id: 0 //await glpiModel.selectEntityId() //TODO: Implementar a busca da entidade
+        // entidades_id: 0 //await glpiModel.selectyId() //TODO: Implementar a busca da entidade
     };
     return formattedData;
 };

src/model/hubglpiModel.js

@@ -53,8 +53,7 @@ class HubglpiModel {
         logError(`Erro ao inserir/atualizar ticket na tabela hubsoft_tickets: ${err}`);
         throw err;
     }
-}
+    }
-
 
     static async insertSyncData(syncData) {
 
@@ -114,8 +113,7 @@ class HubglpiModel {
             logError(`Erro ao atualizar dados na tabela sync_data: ${err}`);
             throw err;
         }
-}
+    }
-
 
     static async get_idSyncByHubsoftId(hubsoft_ticket_id) {
         const query = `
@@ -192,8 +190,9 @@ class HubglpiModel {
         logError(`Erro ao obter glpi_ticket_id por id_atendimento, ${err}`);
         throw err;
     }
-}
+    }
-static async updateClosingTicket(syncId, closeMessage) {
+
+    static async updateClosingTicket(syncId, closeMessage) {
     const client = await pool.connect();
     try {
         await client.query('BEGIN'); // inicia transação
@@ -238,10 +237,7 @@ static async updateClosingTicket(syncId, closeMessage) {
     } finally {
         client.release();
     }
-}
+    }
-
-
-
 
     static async updateSyncDataStatus( ticketId, status_sync, source_last){
         const query = `
@@ -262,7 +258,6 @@ static async updateClosingTicket(syncId, closeMessage) {
         }        
     }
 
-
     static async updateSyncaDataError(sync_error_message, id_atendimento) {
         const query = `
             UPDATE sync_data
@@ -304,8 +299,6 @@ static async updateClosingTicket(syncId, closeMessage) {
             throw err;
         }
     }
-
-
     
 }
 module.exports = HubglpiModel;

src/modules/createTickets/controller/createTickets.controller.js

@@ -0,0 +1,46 @@
+// src/modules/createTickets/controller/createTickets.controller.js
+const mundialeService = require('../services/mundiale.service.js');
+const implantacaoService = require('../services/implantacao.service.js');
+const appMobileService = require('../services/appMobile.service.js');
+const ticketShared = require('../services/createTickets.service.js');
+
+const { logInfo } = require('../../utils/logger.js');
+
+async function processaAtendimentos() {
+  logInfo("[CONTROLLER] Iniciando processamento");
+
+  // 1️⃣ Buscar por fonte
+  const mundiale = await mundialeService.fetchNew();
+  const implantacao = await implantacaoService.fetchNew();
+  const app = await appMobileService.fetchNew();
+
+  // 2️⃣ Salvar no hubglpi
+  await mundialeService.saveHubGlpi(mundiale);
+  await implantacaoService.saveHubglpi(implantacao);
+  await appMobileService.saveHubglpi(app);
+
+  // 3️⃣ Buscar pendentes que foram salvos no banco hubglpi
+  const pendentes = await ticketShared.buscarPendentesHubglpi();
+
+  // 4️⃣ Roteamento por tipo
+  for (const ticket of pendentes) {
+
+    if (ticket.ticket_type === 'MUNDIALE') {
+      await mundialeService.sendToGlpi(ticket);
+
+    } else if (ticket.ticket_type === 'IMPLANTACAO') {
+      await implantacaoService.sendToGlpi(ticket);
+
+    } else if (ticket.ticket_type === 'APP_MOBILE') {
+      await appMobileService.sendToGlpi(ticket);
+
+    } else {
+      logInfo(`Tipo desconhecido, ignorando ticket id=${ticket.id}`);
+      continue;
+    }
+
+    await ticketShared.marcarComoProcessado(ticket.id);
+  }
+
+  logInfo("[CONTROLLER] Finalizado.");
+}

src/modules/createTickets/services/createTickets.service.js

@@ -0,0 +1,44 @@
+// src/modules/createTickets/services/createTickets.service.js
+const repositoryHubGlpi = require('../../../shared/repositories/hubglpi.repository.js');
+
+// --------------------------------------
+// Funções principais do serviço
+// --------------------------------------
+
+async function fetcPendingTickets() {
+    return repositoryHubGlpi.fetchPendingTickets();
+}
+
+async function resolveEntityId(ticketData, glpiModel) {
+
+    const entityByService = await glpiModel.selectEntityIdCodServico(
+        ticketData.codigo_cliente,
+        ticketData.codigo_servico
+    );
+
+    if (entityByService) {
+        ticketData.entities_id = entityByService;
+        return ticketData;
+    }
+
+    // Tenta entidade pelo cliente
+    const entityByClient = await glpiModel.selectEntityIdCodCliente(
+        ticketData.codigo_cliente
+    );
+
+    if (entityByClient) {
+        ticketData.entities_id = entityByClient;
+        return ticketData;
+    }
+
+    // Fallback
+    ticketData.entities_id = 0;
+    return ticketData;
+}
+
+
+
+module.exports = {
+    fetcPendingTickets,
+    resolveEntityId
+}

src/modules/createTickets/services/mundiale.service.js

@@ -0,0 +1,115 @@
+// src/modules/createTickets/services/mundiale.service.js
+const repositoryHubGlpi = require('../../../shared/repositories/hubglpi.repository.js');
+const repositoryGlpi = require('../../../repositories/glpi.repository.js');
+const repositoryHubsoft = require('../../../shared/repositories/hubsoft.repository.js');
+const modelHubGlpi = require('../../../shared/model/hubglpi.model.js');
+const modelGlpi = require('../../../shared/model/glpi.model.js');
+const ticketShared = require('./createTickets.service.js');
+const { logInfo, logError, logWarning } = require('../../../utils/logger.js');
+
+// --------------------------------------
+// Funções principais do serviço
+// --------------------------------------
+
+async function fetchNew() {
+    return repositoryHubsoft.getMundialeTickets();
+}
+
+async function saveHubGlpi(tickets) {
+    if (!tickets.length) return;
+
+    const ticketsFormatted = tickets.map(ticket => modelHubGlpi.mapHubsoftToHubglpi(ticket, 'MUNDIALE'));
+
+    const inserted = await repositoryHubGlpi.insertTickets(ticketsFormatted);
+
+    if (inserted) {
+        await repositoryHubGlpi.insertSyncData(ticketsFormatted.map(ticket => ticket.id_atendimento));
+    }
+
+    return inserted;
+}
+
+async function sendToGlpi(ticket) {
+
+    const ticketsResolved = await ticketShared.resolveEntityId(ticket, modelGlpi);
+
+    const formattedTickets = formatGlpiPayload(ticketsResolved);
+
+    const payload = modelGlpi.mapHubGlpiToGlpi(formattedTickets);
+
+    const glpiId = await repositoryGlpi.insertTickets([payload]);
+    
+    await repositoryHubGlpi.updateSyncDataCreated(ticket.id_atendimento, glpiId[0]);
+    
+}
+
+
+// --------------------------------------
+// Formatar dados antes de enviar para o GLPI
+// --------------------------------------
+
+function formatGlpiPayload(ticket) {
+
+    const statusTexto = statusAtendimentoHubGlpi[ticket.status_atendimento] || 'Novo';
+    const statusGlpi = statusAtendimentoGLPI[statusTexto] || 1;
+
+    const categoria = categoriaGLPI[ticket.servico_nome] || 0;
+
+    const title = `[Mundiale] ${ticket.cliente_nome} - ${ticket.servico_nome} - ${ticket.ticket_mundiale}`;
+
+    const description = formatDescription(ticket);
+
+    return {
+        name: title,
+        content: description,
+        status: statusGlpi,
+        itilcategories_id: categoria,
+        created_at: ticket.created_at,
+    };
+}
+
+
+const formatDescription = (ticketData) => {
+
+    let htmlDescription = `
+            <table style="width:100%; border-collapse: collapse;">
+                <tr style="background-color:#f2f2f2;">
+                    <th style="padding: 8px; border: 1px solid #ddd; text-align: left;">Campo</th>
+                    <th style="padding: 8px; border: 1px solid #ddd; text-align: left;">Valor</th>
+                </tr>
+                <tr>
+                    <td style="padding: 8px; border: 1px solid #ddd;"><strong>Nome:</strong></td>
+                    <td style="padding: 8px; border: 1px solid #ddd;">${ticketData.cliente_nome}</td>
+                </tr>
+                <tr>
+                    <td style="padding: 8px; border: 1px solid #ddd;"><strong>Codigo:</strong></td>
+                    <td style="padding: 8px; border: 1px solid #ddd;">${ticketData.codigo_cliente}</td>
+                </tr>
+                <tr>
+                    <td style="padding: 8px; border: 1px solid #ddd;"><strong>Serviço:</strong></td>
+                    <td style="padding: 8px; border: 1px solid #ddd;">${ticketData.servico_nome}</td>
+                </tr>
+                <tr>
+                    <td style="padding: 8px; border: 1px solid #ddd;"><strong>Ticket Mundiale</strong></td>
+                    <td style="padding: 8px; border: 1px solid #ddd;">${ticketData.ticket_mundiale}</td>
+                </tr>
+                <tr>
+                    <td style="padding: 8px; border: 1px solid #ddd;"><strong>Protocolo Hub:</strong></td>
+                    <td style="padding: 8px; border: 1px solid #ddd;">${ticketData.protocolo_hub || 'N/A'}</td>
+                </tr>
+            </table>          
+        `;
+
+    return htmlDescription;
+};
+
+module.exports = {
+    fetchNew,
+    saveHubGlpi,
+    sendToGlpi
+}
+
+/**
+ * @module CreateTickets/MundialeService
+ * @description Serviço responsável por interagir com o Hubsoft e GLPI criação de tickets que provêm da Mundiale.
+ */

src/scripts/data/database.sql

@@ -85,4 +85,11 @@ CREATE TABLE sync_control (
 -- Inserir o registro inicial para o nosso novo cron de comentários
 INSERT INTO sync_control (job_name, last_run_timestamp) VALUES ('hubsoft_comments_sync', '2024-01-01 00:00:00');
 
+-- =============================================
+-- ALTERAÇÕES NA TABELA hubsoft_tickets
+-- =============================================
+ALTER TABLE hubsoft_tickets
+ADD COLUMN ticket_type VARCHAR(50) NOT NULL DEFAULT 'MUNDIALE';
 
+ALTER TABLE hubsoft_tickets
+ADD CONSTRAINT hubsoft_id_atendimento_unique UNIQUE (id_atendimento);

src/shared/model/glpi.model.js

@@ -0,0 +1,37 @@
+// src/shared/model/glpi.model.js
+
+function mapHubGlpiToGlpi(ticket) {
+  return {           
+    entities_id: ticket.entities_id || 0,
+    name: ticket.name,
+    date: ticket.created_at,
+    date_mod: Now(),
+    status: defineStatusGlpi(ticket.status_atendimento),
+    users_id_recipient: process.env.GLPI_USER_ID || 0,
+    content: ticket.content,
+    urgency: 3,
+    impact: 3,
+    priority: 3,
+    type: 2,
+    date_creation : ticket.date_creation || Now(),
+    slas_id_ttr: 37
+  };
+}
+
+function defineStatusGlpi(Status) {
+  const mapStatusDBtoGLPI = {
+      'Novo': 1,
+      'Pendente': 4,
+      'Em atendimento': 2,
+      'Resolvido': 5
+  };
+  
+  return mapStatusDBtoGLPI[Status] || 'Novo';
+};
+
+
+
+module.exports = {
+  mapHubGlpiToGlpi,
+  defineStatusGlpi
+};

src/shared/model/hubglpi.model.js

@@ -0,0 +1,34 @@
+// src/shared/model/hubglpi.model.js
+
+function mapHubsoftToHubglpi(ticket, type) {
+  return {           
+    id_atendimento: ticket.id_atendimento,
+    codigo_cliente: ticket.codigo_cliente,
+    status_atendimento: defineStatusHubglpi(ticket.id_atendimento_status),
+    servico_nome: ticket.descricao,
+    protocolo_hub: ticket.protocolo,
+    ticket_mundiale: parseInt(ticket.descricao_abertura.replace(/[^0-9]/g, ''))|| null,
+    codigo_servico: ticket.id_cliente_servico,
+    cliente_nome: ticket.nome_contato,
+    descricao_fechamento: ticket.descricao_fechamento || null,
+    data_fechamento: ticket.data_fechamento || null,
+    created_at: ticket.data_cadastro,
+    ticket_type: type                           
+  };
+}
+
+function defineStatusHubglpi(hubsoftStatus) {
+  const statusMap = {
+    1: 'Pendente',
+    2: 'Em atendimento',
+    3: 'Resolvido',
+    31: 'Pendente',
+    32: 'Pendente',
+    33: 'Novo'
+  }
+  return statusMap[hubsoftStatus] || 'Novo';
+};
+
+module.exports = {
+  mapHubsoftToHubglpi
+};

src/shared/repositories/glpi.repository.js

@@ -0,0 +1,40 @@
+// src/shared/repositories/glpi.repository.js
+const db = require('../../../config/database.js');
+const { logInfo, logError } = require('../../utils/logger.js');
+
+async function insertTickets(tickets) {
+
+    const values = tickets.map(t => [
+        t.status,
+        t.content,
+        t.users_id_recipient,
+        t.entities_id,
+        t.type,
+        t.requesttypes_id,
+        t.urgency,
+        t.impact,
+        t.priority,
+        t.date,
+        t.name
+    ]);
+
+    const placeholders = values
+        .map(() => "(?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?)")
+        .join(",");
+
+    const sql = `
+        INSERT INTO glpi_tickets 
+        (status, content, users_id_recipient, entities_id, type, requesttypes_id,
+         urgency, impact, priority, date, name)
+        VALUES ${placeholders}
+    `;
+
+    const result = await mariadb.execute(sql, values.flat());
+
+    return result.insertId ? [result.insertId] : [];
+}
+
+
+module.exports = {
+    insertTickets
+};

src/shared/repositories/hubglpi.repository.js

@@ -0,0 +1,132 @@
+// src/shared/repositories/hubglpi.repository.js
+const { get } = require('pm2');
+const db = require('../../../config/database.js');
+const { logInfo, logError } = require('../../utils/logger.js');
+const { query } = require('winston');
+const { hubsoft } = require('../../config/dbConfig.js');
+
+async function insertTickets(tickets) {
+    try {
+        const values = tickets.map(t => [
+            t.id_atendimento,
+            t.codigo_cliente,
+            t.status_atendimento,
+            t.servico_nome,
+            t.protocolo_hub,
+            t.ticket_mundiale,
+            t.codigo_servico,
+            t.cliente_nome,
+            t.descricao_fechamento,
+            t.data_fechamento,
+            t.created_at,
+            t.updated_at,
+            t.ticket_type
+        ]);
+
+        const rowPlaceholders = values
+            .map(
+                (_, i) =>
+                    `(${Array(13)
+                        .fill(0)
+                        .map((_, j) => `$${i * 13 + j + 1}`)
+                        .join(", ")})`
+            )
+            .join(", ");
+
+        const query = `
+            INSERT INTO hubsoft_tickets 
+            (id_atendimento, codigo_cliente, status_atendimento, servico_nome, protocolo_hub, ticket_mundiale, 
+             codigo_servico, cliente_nome, descricao_fechamento, data_fechamento, created_at, updated_at, type)
+            VALUES ${rowPlaceholders}
+            ON CONFLICT (id_atendimento)
+            DO UPDATE SET
+                codigo_cliente = EXCLUDED.codigo_cliente,
+                status_atendimento = EXCLUDED.status_atendimento,
+                servico_nome = EXCLUDED.servico_nome,
+                protocolo_hub = EXCLUDED.protocolo_hub,
+                ticket_mundiale = EXCLUDED.ticket_mundiale,
+                codigo_servico = EXCLUDED.codigo_servico,
+                cliente_nome = EXCLUDED.cliente_nome,
+                descricao_fechamento = EXCLUDED.descricao_fechamento,
+                data_fechamento = EXCLUDED.data_fechamento,
+                updated_at = EXCLUDED.updated_at,
+                type = EXCLUDED.type
+        `;
+
+        const flattened = values.flat();
+
+        await db.query(query, flattened);
+
+        return { success: true, ids: tickets.map(t => t.id_atendimento) };
+
+    } catch (error) {
+        logError("Erro ao inserir tickets no HubGLPI:", error);
+        throw error;
+    }
+}
+
+async function insertSyncData(ids) {
+    try {
+        const values = ids.map(id => [id]);
+
+        const rowPlaceholders = values
+            .map((_, i) => `($${i + 1})`)
+            .join(", ");
+        
+        const query = `
+            INSERT INTO hubsoft_sync_data (hubsoft_ticket_id)
+            VALUES ${rowPlaceholders}
+            ON CONFLICT (hubsoft_ticket_id) DO UPDATE SET
+            hubsoft_ticket_id = $1
+        `;
+
+        const flattened = ids;
+
+        await db.query(query, flattened);
+
+        return true;
+    }
+    catch (error) {
+        logError("Erro ao inserir dados de sincronização no HubGLPI:", error);
+        throw error;
+    }
+}
+
+async function fetchPendingTickets() {
+    try {
+        const query = `SELECT ht.id_atendimento, ht.codigo_cliente, ht.status_atendimento, ht.codigo_servico, ht.servico_nome, ht.protocolo_hub, ht.ticket_mundiale, ht.cliente_nome, ht.created_at, sd.id AS sync_data_id, sd.glpi_ticket_id, sd.status_sync, sd.sync_metadata, sd.last_sync_attempt, sd.sync_error_message, sd.created_at AS sync_created_at, sd.updated_at AS sync_updated_at, ht.ticket_type as ticket_type
+        FROM hubsoft_tickets AS ht
+        LEFT JOIN sync_data AS sd ON ht.id_atendimento = sd.hubsoft_ticket_id
+        WHERE sd.status_sync IS NULL OR sd.status_sync = 'pending_create'
+        ORDER BY ht.created_at ASC;`
+        const result = await db.query(query);
+        return result.rows
+    } catch (error) {
+        logError("Erro ao buscar tickets pendentes no HubGLPI:", error);
+        throw error;
+    }
+}
+
+async function updateSyncDataCreated(hubsoftTicketId, glpiId) {
+    const sql = `
+        UPDATE sync_data 
+        SET 
+            status_sync = 'created_glpi',
+            updated_at = NOW(),
+            last_sync_attempt = NOW(),
+            glpi_ticket_id = ?
+        WHERE hubsoft_ticket_id = ?
+    `;
+
+    await db.query(sql, [glpiId, hubsoftTicketId]);
+}
+
+
+
+
+module.exports = {
+    insertTickets,
+    insertSyncData,
+    fetchPendingTickets,
+    updateSyncDataCreated
+};

src/shared/repositories/hubsoft.repository.js

@@ -0,0 +1,60 @@
+// src/shared/repositories/hubsoft.repository.js
+const { get } = require('pm2');
+const db = require('../../../config/database.js');
+const { logInfo, logError } = require('../../utils/logger.js');
+
+
+async function getMundialeTickets() {
+    
+    try {
+        const query = `SELECT a.id_atendimento, a.id_usuario_abertura, a.id_atendimento_status, a.protocolo, a.descricao_abertura, a.data_cadastro, a.nome_contato, c.codigo_cliente, s.descricao, cs.id_cliente_servico FROM atendimento AS a INNER JOIN cliente_servico AS cs ON a.id_cliente_servico = cs.id_cliente_servico INNER JOIN cliente AS c ON cs.id_cliente = c.id_cliente INNER JOIN servico AS s ON cs.id_servico = s.id_servico WHERE a.id_tipo_atendimento = 4 AND a.id_usuario_abertura = 248 AND a.id_atendimento_status IN (1, 2, 33) AND s.ativo = true;`;
+        const { rows } = await db.query(query);
+        return rows;
+    } catch (error) {
+        logError("Erro ao buscar tickets Mundiale:", error);
+        throw error;
+    }
+}
+
+async function getImplantacaoTickets() {
+    try {
+        const query = `SELECT a.id_atendimento, a.id_usuario_abertura, a.id_atendimento_status, a.protocolo, a.descricao_abertura, a.data_cadastro, a.nome_contato, c.codigo_cliente, s.descricao, cs.id_cliente_servico FROM atendimento AS a INNER JOIN cliente_servico AS cs ON a.id_cliente_servico = cs.id_cliente_servico INNER JOIN cliente AS c ON cs.id_cliente = c.id_cliente INNER JOIN servico AS s ON cs.id_servico = s.id_servico WHERE a.id_tipo_atendimento = 21 AND a.id_atendimento_status IN (1, 2, 33) AND s.ativo = true;`;
+        const { rows } = await db.query(query);
+        return rows;
+
+    } catch (error) {
+        logError("Erro ao buscar tickets Implantação:", error);
+        throw error;
+    }
+}
+
+async function getCancelamentoTickets() {
+    try {
+        const query = `SELECT a.id_atendimento, a.id_usuario_abertura, a.id_atendimento_status, a.protocolo, a.descricao_abertura, a.data_cadastro, a.nome_contato, c.codigo_cliente, s.descricao, cs.id_cliente_servico FROM atendimento AS a INNER JOIN cliente_servico AS cs ON a.id_cliente_servico = cs.id_cliente_servico INNER JOIN cliente AS c ON cs.id_cliente = c.id_cliente INNER JOIN servico AS s ON cs.id_servico = s.id_servico WHERE a.id_tipo_atendimento = 27 AND a.id_atendimento_status IN (1, 2, 33) AND s.ativo = true;`;
+        const { rows } = await db.query(query);
+        return rows;
+    } catch (error) {
+        logError("Erro ao buscar tickets Cancelamento:", error);
+        throw error;
+    }
+}
+
+async function getSacTickets() {
+    try {
+        const query = `SELECT a.id_atendimento, a.id_usuario_abertura, a.id_atendimento_status, a.protocolo, a.descricao_abertura, a.data_cadastro, a.nome_contato, c.codigo_cliente, s.descricao, cs.id_cliente_servico FROM atendimento AS a INNER JOIN cliente_servico AS cs ON a.id_cliente_servico = cs.id_cliente_servico INNER JOIN cliente AS c ON cs.id_cliente = c.id_cliente INNER JOIN servico AS s ON cs.id_servico = s.id_servico WHERE a.id_tipo_atendimento = 41 AND a.id_atendimento_status IN (1, 2, 33) AND s.ativo = true;`;
+        const { rows } = await db.query(query);
+        return rows;
+    } catch (error) {
+        logError("Erro ao buscar tickets SAC:", error);
+        throw error;
+    }
+}
+
+
+module.exports = {
+    getMundialeTickets,
+    getImplantacaoTickets,
+    getCancelamentoTickets,
+    getSacTickets
+
+};