diff --git a/.env.example b/.env.example
index 40adcf7..2d4a924 100644
--- a/.env.example
+++ b/.env.example
@@ -32,6 +32,7 @@ HUBSOFT_MUNDIALE_USER_ID=248
 HUBSOFT_IMPLANTACAO_RESPONSAVEL_USER_IDS=142
 HUBSOFT_CANCELAMENTO_RESPONSAVEL_USER_IDS=142
 HUBSOFT_TITULARIDADE_RESPONSAVEL_USER_IDS=142
+HUBSOFT_RESPONSAVEL_LOOKBACK_DAYS=365
 
 # ==============================================================================
 # BANCO DE DADOS INTERMEDIÁRIO - HUBGLPI (PostgreSQL - Desenvolvimento)
diff --git a/src/infra/db/repositories/hubsoft/tickets.repository.js b/src/infra/db/repositories/hubsoft/tickets.repository.js
index 73f5a78..7bbef13 100644
--- a/src/infra/db/repositories/hubsoft/tickets.repository.js
+++ b/src/infra/db/repositories/hubsoft/tickets.repository.js
@@ -7,6 +7,7 @@ async function getTicketsByTipo({
   tipoAtendimento,
   usuarioAbertura = null,
   usuariosResponsaveisIds = null,
+  lookbackDays = null,
   watermark = null
 }) {
   try {
@@ -99,7 +100,12 @@ async function getTicketsByTipo({
       params.push(responsibleUserIds);
     }
 
-    if (watermark) {
+    const lookbackDaysNumber = normalizePositiveInteger(lookbackDays);
+
+    if (responsibleUserIds.length && lookbackDaysNumber) {
+      query += ` AND a.data_cadastro >= NOW() - ($${paramIndex++}::int * INTERVAL '1 day')`;
+      params.push(lookbackDaysNumber);
+    } else if (watermark) {
       query += ` AND a.data_cadastro > $${paramIndex++}`;
       params.push(watermark);
     }
@@ -119,6 +125,11 @@ function normalizeUserIds(values) {
     .filter(Number.isInteger);
 }
 
+function normalizePositiveInteger(value) {
+  const number = Number(value);
+  return Number.isInteger(number) && number > 0 ? number : null;
+}
+
 async function getTicketsClosedSince(thresholdDate) {
   try {
 
diff --git a/src/modules/tickets/repositories/ticket.repository.js b/src/modules/tickets/repositories/ticket.repository.js
index 04fa258..09c86b7 100644
--- a/src/modules/tickets/repositories/ticket.repository.js
+++ b/src/modules/tickets/repositories/ticket.repository.js
@@ -29,6 +29,10 @@ const TYPES = Object.freeze({
   TITULARIDADE: 60
 });
 
+const RESPONSAVEL_LOOKBACK_DAYS = parsePositiveIntegerEnv(
+  process.env.HUBSOFT_RESPONSAVEL_LOOKBACK_DAYS,
+  365
+);
 
 async function getMundialeTickets(watermark) {
   return hubsoftTicketsRepo.getTicketsByTipo({
@@ -45,6 +49,7 @@ async function getImplantacaoTickets(watermark) {
       process.env.HUBSOFT_IMPLANTACAO_RESPONSAVEL_USER_IDS,
       [142]
     ),
+    lookbackDays: RESPONSAVEL_LOOKBACK_DAYS,
     watermark
   });
 }
@@ -56,6 +61,7 @@ async function getCancelamentoTickets(watermark) {
       process.env.HUBSOFT_CANCELAMENTO_RESPONSAVEL_USER_IDS,
       [142]
     ),
+    lookbackDays: RESPONSAVEL_LOOKBACK_DAYS,
     watermark
   });
 }
@@ -74,6 +80,7 @@ async function getTrocaTTickets(watermark) {
       process.env.HUBSOFT_TITULARIDADE_RESPONSAVEL_USER_IDS,
       [142]
     ),
+    lookbackDays: RESPONSAVEL_LOOKBACK_DAYS,
     watermark
   });
 }
@@ -153,6 +160,11 @@ function parseCsvNumberEnv(value, fallback = []) {
   return parsed.length ? parsed : fallback;
 }
 
+function parsePositiveIntegerEnv(value, fallback) {
+  const parsed = Number(value);
+  return Number.isInteger(parsed) && parsed > 0 ? parsed : fallback;
+}
+
 
 module.exports = {
   // watermark