ERROR: Entidade retornando null nao insere chamado

.env

@@ -13,7 +13,7 @@ HUBSOFT_DATABASE_USER=sothis_leitura
 HUBSOFT_DATABASE_PASSWORD=2d0f4e138ba533693a1fc244d08a7f8596d8b472
 
 # Banco HUBGLPI (PostgreSQL)
-HUBGLPI_DB_HOST=10.0.120.75
+HUBGLPI_DB_HOST=localhost
 HUBGLPI_DB_PORT=5432
 HUBGLPI_DB_NAME=hubglpi
 HUBGLPI_DB_USER=desenvolvimento
@@ -21,11 +21,11 @@ HUBGLPI_DB_PASSWORD=Ut@2S@$M9Xs@@W
 
 # Banco GLPI (MySQL)
 GLPI_DB_TYPE=mysql2/promise
-GLPI_DB_HOST=177.73.177.32
+GLPI_DB_HOST=177.73.177.28
 GLPI_DB_PORT=3306
-GLPI_DB_USER=snglpi
-GLPI_DB_PASSWORD=j2633669
+GLPI_DB_USER=dev
+GLPI_DB_PASSWORD=Ut@2S@$M9Xs
 GLPI_DB_NAME=glpi_data
 GLPI_DB_CHARSET=utf8mb4
 
-NODE_ENV=development
+NODE_ENV=prod

controller/processController.js

@@ -112,7 +112,7 @@ const formatTicketDataForGlpi = async (ticketData) => {
         ...ticketData,
         status_atendimento: statusAtendimentoGLPI[ticketData.status_atendimento] || 1,
         date_mod: new Date(),
-        user_id_recipient: 971,
+        user_id_recipient: 1100,
         descricao_abertura: formatDescription(ticketData),
         urgency: 3,
         impact: 3,

run_hubglpi.sh

@@ -0,0 +1,18 @@
+#!/bin/bash
+
+LOCKFILE=/tmp/hubglpi.lock
+
+# Verifica se já existe lock
+if [ -e "$LOCKFILE" ]; then
+    echo "$(date) - Processo já está rodando, saindo..."
+    exit 0
+fi
+
+# Cria lockfile
+touch "$LOCKFILE"
+
+# Roda o Node.js
+node app.js
+
+# Remove lockfile
+rm -f "$LOCKFILE"