diff --git a/.env.example b/.env.example
new file mode 100644
index 0000000..6c4aeac
--- /dev/null
+++ b/.env.example
@@ -0,0 +1,48 @@
+# ==============================================================================
+# AMBIENTE DE DESENVOLVIMENTO E PRODUÇÃO (development, production, etc.)
+# ==============================================================================
+NODE_ENV=development # production
+
+# ==============================================================================
+# CONFIGURAÇÕES DA APLICAÇÃO
+# ==============================================================================
+PORT=3000
+
+# ==============================================================================
+# HUBSOFT - API & DATABASE (Leitura)
+# ==============================================================================
+# API
+HUBSOFT_AUTH_URL='https://api.sothis.hubsoft.com.br/oauth/token'
+HUBSOFT_CLIENT_ID=
+HUBSOFT_CLIENT_SECRET=
+HUBSOFT_USERNAME=
+HUBSOFT_PASSWORD=
+HUBSOFT_GRANT_TYPE=password
+HUBSOFT_CONSULTAR_ATENDIMENTO_URL="https://api.sothis.hubsoft.com.br/api/v1/integracao/atendimento/"
+
+# Database (Leitura)
+HUBSOFT_DATABASE_HOST=
+HUBSOFT_DATABASE_PORT=9432
+HUBSOFT_DATABASE_NAME=hubsoft
+HUBSOFT_DATABASE_USER=
+HUBSOFT_DATABASE_PASSWORD=
+
+# ==============================================================================
+# BANCO DE DADOS INTERMEDIÁRIO - HUBGLPI (PostgreSQL)
+# ==============================================================================
+HUBGLPI_DB_HOST=
+HUBGLPI_DB_PORT=5432
+HUBGLPI_DB_NAME=
+HUBGLPI_DB_USER=
+HUBGLPI_DB_PASSWORD=
+
+# ==============================================================================
+# BANCO DE DADOS FINAL - GLPI (MySQL)
+# ==============================================================================
+GLPI_DB_TYPE=mysql
+GLPI_DB_HOST=
+GLPI_DB_PORT=3306
+GLPI_DB_USER=
+GLPI_DB_PASSWORD=
+GLPI_DB_NAME=glpi_data
+GLPI_DB_CHARSET=utf8mb4
diff --git a/.gitignore b/.gitignore
index b9cdbaa..6cb77a0 100644
--- a/.gitignore
+++ b/.gitignore
@@ -1,5 +1,5 @@
 node_modules/
 logs/
-.env.production
 .env.development
 .env.production
+
diff --git a/package-lock.json b/package-lock.json
index 1632bf9..ef86c7a 100644
--- a/package-lock.json
+++ b/package-lock.json
@@ -1921,6 +1921,7 @@
       "resolved": "https://registry.npmjs.org/pg/-/pg-8.16.3.tgz",
       "integrity": "sha512-enxc1h0jA/aq5oSDMvqyW3q89ra6XIIDZgCX9vkMrnz5DFTw/Ny3Li2lFQ+pt3L6MCgm/5o2o8HW9hiJji+xvw==",
       "license": "MIT",
+      "peer": true,
       "dependencies": {
         "pg-connection-string": "^2.9.1",
         "pg-pool": "^3.10.1",
@@ -2868,6 +2869,7 @@
       "resolved": "https://registry.npmjs.org/winston/-/winston-3.18.3.tgz",
       "integrity": "sha512-NoBZauFNNWENgsnC9YpgyYwOVrl2m58PpQ8lNHjV3kosGs7KJ7Npk9pCUE+WJlawVSe8mykWDKWFSVfs3QO9ww==",
       "license": "MIT",
+      "peer": true,
       "dependencies": {
         "@colors/colors": "^1.6.0",
         "@dabh/diagnostics": "^2.0.8",